Harvey Norman Photo Centre

Harvey Norman Photo Centre

 Verified
3.8

580 reviews · Statistics

PositivevsNegative
70% · 408152 · 26%
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Return Claim MadeYes (9) · No (315)
Rates and Fees
4.6 (92)
Job Satisfaction
4.4 (92)
Timeliness
4.4 (104)
Product Quality
4.3 (314)
Customer Service
4.3 (304)
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Reviews

580 reviews
Pravin Nahar
Pravin NaharNSWHunter Region, NSW3 posts
 

Great Support Team

I had some large canvas prints done by them over the past 2 years or so. The quality of their work has been excellent. Last week I had one of the canvasses where the logo on the bottom right corner was not aligned properly possibly due to my error in the use of the online software. I contacted the support team and they agreed to reprint the whole thing again without any difficulty once I explained them the reason. The service offered by the support team was very prompt and par excellence. However, I agree with some other reviewers that the online software needs to be looked at by the software team. Show details
Timeliness
Alex
AlexWAPerth, WA
 

This site is getting worse

Always get ‘There was an issue with saving your project. Please try again.’ Just wasted lots of time on editing, but could not save your work:(

Have the site tech people done anything to improve their system?

The current version is worse than those previous versions.

Helly
HellyWAPerth, WA
 

Misleading website

Clicked on mug. Chose full wrap. there are NO INSTRUCTIONS as to what the size of the image needs to be. there are no examples, nothing. There is no "preview" to check that it is what you want. Mug arrived totally wrong with image on wrong side of mug and NOT in full wrap. Spent hours asking their so called Customer Service (!) people (who have no phone number only an email). They refused to explain where are the instructions and the preview button. They insulted us by saying "It is so easy there is no need for instructions". Then they closed the case - and were very rude to us. Show details
Cathy Nic
Cathy Nic4 posts
 

Lost half my photo and text in photo book after spending the whole entire day on this project

I have spent my entire day, my whole day! making up a photo book with txt and photos only to get to cart and find that only half of the book is complete and I have lost everything else, all my work, I am furious and will not use Harvey Norman for anything photo again, nor will I recomend anyone to use it as I would hate for them to go through this as well . Show details
Zdenka
ZdenkaNSWSydney, NSW3 posts
 

Excellent team

I always order my photos from home and pick them up from Harvey Norman Moore Park. The team are always very friendly, happy when they give me a call to let me know my photos are ready to pick up. Highly recommend the photo team. Show details
Katy L.
Katy L.5 posts
 

Paper got thinner than before

Very helpful staff and efficient service;
Paper quality got worse than before - much thinner similar to Kmart; colour is a bit distorted but also expected; somehow the iPhone pictures don’t fit well in the 6x4 prints; but we had to print 800 photos in a rush and didn’t have time to go through all the cropping - which results in some terribly cropped photos. Wonder if the applications could detect faces better and not cut faces in half in the photos. Show details
Rates and Fees
Job Satisfaction
Timeliness
Product Quality
Customer Service
rattimoth
rattimothVICGreater Melbourne (Inner), VIC6 posts
 

High bar for customer service

I'm a repeat and regular customer, both in store and online. I recently had an issue with some pre purchased codes, the store staff didn't waste my time, they put me straight onto Mel in customer support, who sorted my issue, held my hand through a complicated retrieval and made sure I received my offers in a very timely manner. Show details
John
John2 posts
 

This product is rubbish

The product doesn’t load properly and when you spend hours getting it to work to a least 80% efficient,if you go and do something else you lose everything.
I emailed Harvey Norman many times and that was hopeless, now they do not even respond. Very system. Show details
Colin
ColinNSWSouth-Eastern Region, NSW2 posts
 

Beautiful Prints

The prints came out better than I expected and can't wait to get them up on the wall. Show details
Timeliness
GRATEFUL
GRATEFULQLDSouth East Queensland, QLD2 posts
 

Harvey Norman Photo Centre Staff

I recently had issue trying to find a project I'd been working on. 'Cheryl' and the IT team worked with me for more than a week, keeping me informed, asking more questions and eventually finding my project...right where it should have been but I had somehow managed to overlook it despite, I thought, opening all my files at least twice. In spite of this they continued to treat me professionally and with great respect. I cannot thank them enough for their patience, thoroughness and kindness. 5 stars and big THANKS for these wonderful staff. Has renewed my confidence in the Harvey Norman online photo process. Show details
KMc25
KMc25QLDSouth East Queensland, QLD
  Verified
Timeliness
Kate H.
Kate H.
 
Mrs. A Wang
Mrs. A WangNSWSydney, NSW11 posts
  Verified

Excellent team and service that produced beautiful photo products efficiently always and over 12 years~!

The photo centre team/staff at Gordon Centre:
Syed and Shiv, their manager Reza and a staff from different department - - especially during the most busiest hectic time of the year, Harvey Norman Photo Centre Gordon store helped our family produce the finest photo products beautifully and efficiently~! Our photos and photo gifts are also carefully bubble-wrapped upon pick up!

We have been with Harvey Norman + Harvey Norman Photo Centre Gordon store for over the last 12 years and as grateful customers we highly recommended Harvey Norman to all our family and friends~! Show details

Wendy
WendyQLDSouth East Queensland, QLD3 posts
  Verified

Positioning of photo

We submitted a family photo to be put onto a canvas. When we picked it up, my nephew's head was half wrapped into the frame, which looks ridiculous. Surely common sense would dictate that the photo be moved down so that his whole face was in the picture. When I contacted them, I was told that they could not rectify this as it was an automated process. Very disappointing. and a waste of money. Show details
Rates and Fees
Job Satisfaction
Timeliness
Product Quality
Customer Service
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Angela
Angela
 

Disappointing

I spent ages downloading pictures in order from a European road trip to make assembly of my scrapbook easier once collected. Surely they would be printed in the ordered downloaded?? But no, all mixed up, different cities spread all over. It is going to take me forever to cross reference them to original files to ensure I don't mix up or miss out when assembling my album... not happy Show details

Questions & Answers

Ash
Ash

I'm downloading photos to get develop but some photos keep saying 'loading' and after hours still isn't loaded ..why is that? I havw retried a few times n seem to get the same photos not fully loading.

Zdenka
Zdenka  

Just do them 1 by 1 maybe they are too big to download

Cathy Nic
Cathy Nic  

Unfortunately one by one may be the only way to do this. I had so much trouble makeing a photo book. I find this software is not very stable. Might be a good idea to try another photo site.

Kay
Kay

I have completed my calendar. When I press save, message... There was an issue with saving, try again. Any work around or do I start again.?

Cathy Nic
Cathy Nic  

I lost so much content when making a photo book, as it didn't save my whole days work and I cannot retrive it. May be best to go to another site

Jacks6570
Jacks6570

How do I get rid of old photos on my photo shop account

Jacks6570
Jacks6570  

How to get rid of photos on photo shop

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