Harvey Norman Photo Centre

This could be lengthy so bare with me.......... So I order a photo enlargement online because I thought it would be simpler than going to my local shop or so I thought. OK.... photo uploaded, size chosen, confirmed the order & paid for it. I get an email 12th September saying my order has been dispatched to my local store (Narre Warren, Vic) & I… Read more

would get an email from the store telling me when I could pick it up. We get to 24th September & still no email so I check the tracking number & find out it's only going to be delivered 1st October, would've been quicker going to the store myself. I checked the tracking number on the 1st & find out that "delivery has been refused" WTH... how can a delivery from Harvey Norman to Harvey Norman be refused. 1 1KZZ01899932 01/10/2025 10:42 MELBOURNE SOUTH EAST Unsuccessful Delivery - *REFUSED DELIV. So this was refused as a delivery AFTER it had been delivered, that's a first ! Now I look up the email of the supposedly named "customer service" & send an email asking for an update. I get an email back saying "email address doesn't exist/can't be found".... WTH for the second time ! I know I'll go to the store in Narre Warren & ask if they can help me or give me a refund. The guy in the tech centre was very helpful..... he looked everywhere and found the package.....great ! Now I have to sign for it & show my I.D.............. The list shows "date received" as 19th September..... the next column shows "customer contacted" as 19th September.........WELL NO ONE CALLED OR EMAILED ME ! No one person was responsible for this fiasco BUT not what I call good service by a long shot. Next time I'll go to the store & save all this hoohah OR maybe just go to Office Works & try there.

ANNOYINGLY GOOD – Having looked at the range of do it yourself photobooks on the market, I opted for HN to produce my professional opus of multiple photographic subjects. Given I will be spending some thousands of dollars, HNs competitive pricing ( especially the BUY NOW CREATE LATER model) was most enticing. However, as a pro snapper, it is the end result in terms… Read more

of enlargement on page, reproduction, colour balances, layout possibilities et al which is crucial. I have seen poor reproduction/colour results from other suppliers on the market. So, I am most happy to say that HN/FUJI ( for whom I once did contract work ) met my expectations, especially since early Fujifilm - negs and transparencies - was renowned for slightly lurid colour effects to suit the Asian markets. I would note that the worksite is not immediately user friendly on PC, though far more accessible on tablet, but gets more organic with use. However, be warned, there appears to me to be a regular glitch in the system which can literally swallow the hard work of the unaware. No one can explain how a project saved to the HN site 40 times and retrieved as many times over weeks of work can be completely erased ( or even more perplexingly, half erased!) either during or, worse, the moment one clicks on SAVE TO CART. I have learned to dread the FAILED TO SAVE flashing red box, though it will let you back into your saved project ONLY, and only when you relogin. So, I advise to save every finished page or two. Accordingly, I produce duplicate work on 2 separate servers, which seems to provide backup salvation. Go figure! (Oh, and don't take NO PROJECTS in your box for an answer from the site UNTIL YOU HAVE RE SIGNED IN PERSONALLY). Maybe the former glitch is pertinent more to complex work in 100 page layouts of hundreds of photos. I do not know. Nor does the fairly limited and cavalier tech advice offered by HN! But, indeed, just the fact that the HN site allows such complex pro work is a statement in itself. Last, but not least, is helpful support staff, in particular my go-to person, Cheryl, who always gives correct advice and who saved me from giving up in desperation early in this grand project of mine. (More on SUPPORT, see separate review).

Thank you Jeston for all your assistance on Thursday 13th November 2025 You have helped me before but your happy to help attitude hasn't changed. You are an asset to Harvey Norman Woodville SA Thank you Chris Show details

We went to get a large quantity of different size photos printed but really had no idea how to do it but help was there ,an amazing young lady named Meka helped us through the whole process.Thank you Meka ♥️ Show details

I had issues with my book and the photos kept disappearing when I edited them. My book arrived with blank spots however I contacted the team and they were fantastic and I submitted another book free of charge. Very happy with the outcome Show details

I’m extremely disappointed with my experience at the Harvey Norman Photo Centre. I ordered photos online expecting a reasonable turnaround time, but was later told by staff that it actually takes up to 12 days for the photos to be printed. This is not clearly stated anywhere on their website, which is very misleading. To make matters worse,… Read more

there’s also no clear communication about the pickup process. Nowhere does it mention that you need to wait for a text or phone call before collecting your photos. This lack of transparency makes the whole process confusing and frustrating.

For a company of this size, I expected much better communication and efficiency. Waiting nearly two weeks without clear instructions is simply unacceptable. Definitely would not recommend unless you’re prepared for delays and poor communication.

I have just spent hours over the past two days editing over 200 photos in the app and website to be printed and collected in store. Every time I've gotten to the point of adding the photos to the cart there has been some issue which has caused me to lose all of my work and for the "project"/photos to disappear. I've never had this trouble in the… Read more

past; the website and app both need reviewing! I've given up now and will have to shop elsewhere. Very frustrating as I was needing photos for a family members birthday and now I have ran out of time.

I just love the Harvey Norman Photo Centre as I have purchased so much. You don't even have to leave your house, it is so easy, quick and convenient and when it arrives wow!!! it looks so good you could cry. Recently I have been doing my Wedding Album, I did the Photo Books with all the Wedding photos in it, It is so beautiful leather bound album… Read more

with a ribbon and in a presetation box which I have purchased 3 of those. Then I did the photo book for our Honey moon and it is lovely and also lots of prints I have done aswell. I would recommend this to anyone it is amazing. Thank you Harvey Norman you are the best and the customer service is ace. Jan

I couldn’t be happier with the quality of the final product. The customer support (thanks Mel) throughout my photo book project was amazing. I have been using Harvey Norman Photo Centre customer since 2012 and will defs continue to be.

Inially when I received my photo books I was disappointed with darkest and how unnatural the lighten of some photos were but with the help from Mel, assist me to correct my photos books. Mel was very helpful. Show details

I have done a lot of printing through Harvey Norman Photos - Photo enlargements, Photobooks, Mugs etc, and found them good quality and good value for money. I recently had an issue with a gift voucher that Mel very kindly rectified with no fuss. Excellent service.

I recently had some Photo Books printed but had an issue with the printing. I opened a support request, which Mel responded to very quickly. She was able to get the technical support people to resolve the problem and organised a reprint of the books. The communication and professionalism of the staff were great. The books are high quality and I would not hesitate to recommend them to anyone. Show details

Chris from the Hornsby Harvey Norman Photo Centre was both professional and patient as he helped me navigate ordering photos of varying sizes - his great customer service was much appreciated; many thanks. Show details

the guy in Adelaide in Rundle Mall is always good. NO HUGE lines. he gives great advice re photos. I think the photos I get printed there all turn out really well. Show details

Cheryl is amazing! There was an issue with my printed books. She reviewed the issue & it was rectified in no time. I now have my books & am very happy with the results. Great service which is a rare these days. Thanks Show details

I received understanding for books that were coming apart that were replaced. All others I have received did not have this problem. Quick response and good communication during the process.

I completely stuffed up an order of 50 photos and received 50 of the same, my error, I contacted photo centre support and Mel was terrific, thank you so much for your help. Show details

Very Happy Customer, everything turned out perfect. Even though I had done a little mistake still Mel was very kind, perlite, friendly and very helpful to help me with my problem and to also fix my problem. Thank you so much Mel as for a next time I know will be coming back :). Show details

Products & Customer Service – Have bought plenty of personalised products from Customise Me. Couldn't be happier with the products & then given aa gifts those who received them, loved them & the quality. Special shout out to Mel in customer service who helped me so much with one of my recent online orders & went above & beyond Show details

Photo book help – I was helped through how to make a second photo book slightly different to the first one by Nerida who explained the procedure very clearly. Thank you..much appreciated.

Basic Quality, Easy Cheap Gifts – I ordered a custom book, this store is really good for gift giving. Affordable and user friendly online website. I have made 3 orders through this store / website (over the past 5 years) and my friends always love their gifts!

Calendars – Ordered some calendars and they were fantastic quality , unfortunately a few were damaged in transit and HN were very quick to reply and organise replacements. Wonderful service