Harvey World Travel

Around the world in 90 days – With the assistance of our travel consultant at Hello World (previously Harvey World) Gatton, we enjoyed a stress free trip around the world in 2015. Everything that she arranged fell into place. We had a great holiday.

Never again Garden City Perth – HWT would be perfect as an online only service only due to its faceless cold nature. Appalling customer service for the whole 8 minutes we were there, rude elder service person who obviously requires training; even other agents just gazed as tho it was their usual clientele effort. We are well presented people who deserve decent service you are… Read more

after all in the customer service industry. If you need to do other work, remove yourself from the service area perhaps! I will be advising my parents who have used this store for cruises, European and Australian trips to never ever be using this store again. Its not only my circle that HWT Garden City Perth has alienated, a friend with me was shocked at their behaviour also. Looking at these less than average reviews we aren't the only ones. No customers in there so they had ample time to help us lack interest & people skills

Deeply disappointed – I went to the Harvey Workd Travel branch in Woden ACT seeking a holiday in the Malaysian peninsular with internal travel by rail. My parents had managed to book a rail based holiday through the Harvey World Travel franchise in UIladulla and I actually provided a copy of their booking to the Woden agent. I also advised a preference for IHG chain… Read more

hotels as I am a gold member of their rewards program. The agent took detailed notes and was very pleasant. We identified 5 locations we wanted to stay during our trip commencing in Singapore. All of these locations had an IHG hotel with one exception. The agent took detailed notes and was very pleasant. However, it appears she was simply a front for some holiday packaging company. The response I recieved did not include any IHG hotels and had internal air connections instead of rail because they claimed they could not book the train. Things did not improve when I asked for a detailed quote which failed to include the Canberra-Sydney connections.

Frustrated I decided to book online making the flights through Webjet, the rail bookings through the KMT Malaysia website and other connections and tours through Viator. I rang IHG who quickly arranged the hotels and I did the hotel in Ipoh directly through the hotel's website. Even after adding travel insurance, rail tickets and the Canberra - Sydney flight connections, I was still an amazing $1,300 less than the quotation. I am still amazed that if I can create an account and make bookings with KMT Rail why a travel agent cannot deliver the same service. Agent appeared to take detailed notes and was very pleasant It seems both the agent and travel package company lost sight of what I wanted as the customer and seemed determined to give me the package they wanted to deliver. Clearly the quotation significantly more expensive.

First Class – My wife,brother inlaw, sister inlaw and myself have used HWT [ex Garden city Brisbane], three times over the last eight years. Trips to Canada and America, Vietnam and Cambodia and this year to France on the "Cruise for mates". We all rated these trips as first class, well organised and the owner of the franchised travelled with us. There was a… Read more

dinner before we went, to meet the other guests and a dinner when we came back to swap photo's and stories.

Hillary and Keith motto is " We create dreams not holidays",they work their buts off to make sure that everythig is perfect.

We are planning to go on another trip with them in 2014 to the east coast of Canada and America and expect it to be first class.

Holiday Arrangements made Stress Free – We’d like to praise Harvey World Travel; BNE Q 4118. Particularly our Travel Consultant [name removed] (along with [name removed]) whose help gave me peace of mind with our USA & ATI Coach Tour - The Grand East; April 2012 travel arrangements. As independent travellers we did not require a holiday package for USA with Resort priced… Read more

accommodation, transfers, and or car hire etc. So when I approached HWT, I had done my research, booked Hotels, Train tickets on-line and just needed to finalise; Airfares and Coach Tour payments.

In hindsight; I could have done this myself; although as an Internet novice at the time, I needed assurance that our Tour deposit was not supporting a Lonely Hearts scam in Africa… So basically we ended up paying considerably more because our Australian tour companies are expensive!? Had I booked via the USA website with our AUD being so high we could have saved a considerable (approx.) $600.00AUD each! Yes well, there’s always next time?

Nonetheless, HWT gave us a further discount on air fares, guaranteed our flight connections (which do alter at the Airlines discretion!), fulfilled our requirement for English speaking Guide with ATI Coach Tour, and kept in touch with any changes.

Meanwhile, weeks before we had left on one holiday we were already booking our next holiday onboard the QM2 in 2013; to circumnavigate New Zealand… Again HWT offered to reduce our early-bird fares by going through them… A well appreciated saving extra!

Here is where I believe it's the Travel Consultants and not the Company itself, be it Harvey World Travel or Flight Centre etc. that make our holiday arrangements stress free… If your Consultant is lousy or pushy; move on! It’s called freedom of choice… Or now days we can simply go online, making face to face arrangements a thing of the past and all the more impersonal. Yet have you tried arguing on a website, when your deposit goes missing!? The Travel Consultant who helped me If you're a Budget Traveller, there are limitations on what Agents can offer.

Excellent – Great non-pressured and helpful service. Disconfirmed everything I believed about travel agents (at least in the Dapto office). Highly recommended. Understood what we wanted. Prices comparable with Web. Answered questions honestly. No high pressure sales. Nothing so far

European transfers etc – I arranged transfers through Harvey World Travel Penrith to coincide with a European River Cruise. The first transfer from Paris Airport to Paris Hotel did not turn up. The air ticket from Paris to Nice was discovered to be with no luggage allowance . The transfer from Amsterdam Hotel to Amsterdam Airport did no turn up. The failure rate for… Read more

transfers 100 per cent. When contacted the advice from the agent was merely are you going to claim on travel insurance. I might point out that the 3 travellers on this trip spent close to $80,000 at Harvey World Penrith in the last 2 years.

Everything 100 per cent failure with transfers and no rectification of the situation

Beware of Harvey World Travel Garden City – Beware when booking a trip with Harvey World Travel Garden City, Brisbane. We went on the Cruise for Mates “Magnificent Europe River Cruise”. After various discussions with people on board, it was obvious that there were many different prices being charged for the same package - and this was not based on an early bird rate or any other special… Read more

discount. For the money paid - it was hugely over priced - the value was not delivered. There was not even entertainment at night! Many passengers felt like they had been ripped off.

Overpriced. terrible service

They made a mistake – Booked a weekend bali trip, and asked to leave on friday morning earliest possible and so we not wasting a night, and they had the trip planned and paid for it and then received the itinerary and found the flight departed on the evening and so have a wasted night, and called to fix this and charged to change the mistake they made to rectify the… Read more

details to to be as discussed. Do not use .

Would only use webjet Great Price's They lied about available flight times

Terrible and Rude Cold Calling – Just like to write that I didn't appreciate being called about a offer but to tell them I wasn't interested and had already booked a flight for coming months I had then been spoken to rudely and hung up on!!! I have never flown with them and from now definitely won't! Bad Customer Service

Hope your integrity was worth the poor amount of commission you made from our booking – Delt with [name removed] from Robina Harvey world travel .. Booked a cruise and booked a room with a balcony only to be told after we paid that we weren't getting the balcony that we thought we paid the extra money for .. We had this woman look us in the eye and tell us that she never told us we were booked in a room with a balcony .. Even though… Read more

she told us not only when we made the tempory booking but also when we paid the full amount .. Would never book another holiday with Harvey World Travel.

Pushy, not interested in customers – On 2 occasions when I visited Harvey World Travel, the first question they ask is 'Are you booking the tickets today?' There's no real issue with this however, I find that if I am not ready to book the flights on the spot, they cannot be bothered to give me a precise quote. I have been told that they will not hold tickets for me, will not email or… Read more

provide a quote unless I put down a deposit. They did not get back to me regarding the fare even after I was committed to pay.

I will not bother with this company with any of my travels in the future. I find that Flight Centre operates much more efficiently and are not pushy like this company.

Consultants very pushy, will not serve you if you are not ready to pay right here right now.

Poor communiation, once sale made move to the back of the agenda list – Dealt with a branch in northisland nz, found I had to chase up the agent. She said I would receive my flight detalis teo weeks before flight, this has not yet happened and I leave in 5 days. I asked for a quote for extra travellers 2 months ago, she never wrote back. Yes I could have chased them up , but my point is why should I ? I know other… Read more

cpmetitors are way better with customer experience just tried this as cheap holiday deal, but for the little ,amount saved ..not worth it..

Not reassuring ,

Terrible travel agent – Harvey World Travel Karratha & South Perth branches - slow booking service in shop. Extra slow service when changing booking arrangements in person, with no action taken when changes raised via phone and email (Two changes to simple domestic itineraries, multiple requests for action over 3 and 6 month period). Having to take annual leave to… Read more

visit shop to get action on getting a invoice or an itinerary (original & after changes) is ridiculous. Refunds were only offered in voucher form, after I pointed out I was due a refund. Tip: Do not leave the shop until the consultant has emailed you a softcopy, printed the email, and printed the paperwork to give to you in person. Also - given dodgy con-like response to refunds, refuse to pay more than a basic deposit for your itinerary (as per most other travel agencies operating in Australia), as chances are you will not get it back.

Slow service, unable to provide itineraries or invoices in a timely manner.

Flights changed without consultation – We recently booked a European river cruise, taking advantage of their $995 return airfare offer. We paid an additional $200 each to fly with the airline of our choice.The travel consultant organized our flights which included a stop over in Dubai.When the email came through confirming the flights, we discovered we had been rebooked on a direct… Read more

flight to Dubai leaving later than we wanted. On contacting the travel agent we were told that the flight could not be changed.After much thought we decided to cancel the trip, even though we lost our deposit and airfares already paid.We will still travel to Europe and take advantage of the much cheaper travel options available in the UK. I will never use this company again.

Bad communication. Poor service.

Dont bother with them because they can not be bothered with customers – Went in to Harvey World travel in Mount waverley on Monday morning. There were no customers in the shop so i sat down with a consultant to book a holiday for the family to the Gold coast. I gather the travel agent had to much on his mind because he basically said give me a few details and i will email you a quote.he could not be bothered to even… Read more

do me quote then there.? Today is Wednesday and still no quote. The lack of professionalism and the fact he could not be bothered to do a quote is alarming. I thought travel agents were there to advise you your holiday's. Stay away from Harvey World travel Mount Waverley because it looks like they are to busy for customers. After reading a few other reviews maybe i am lucky they could not be bothered with my quote. And to think i was going to let them quote for all our company bussiness after i booked my holiday. Not a chance now.

Shocking service and obviously dont want new customers.

Never use Harvey World Travel at Belconnen – I would never use Harvey world travel again, complaints were justified by excuses, excuses, excuses. They never give reciepts on time, they give wrong information. Never follow up on emails. They just don't give a hoot about the customer. I am very disappointed about my whole experience with this company. Please do not use this company!

A little frustrated – I am going on my European adventure in August 2012, I booked in November 2011 paying a deposit. I still have not received my final quote from them and I am due to make my final payment in 45 days. I have rang the store several times and I keep being told I will receive my quote as soon as possible. However at this time I do not know how much I… Read more

have left to pay.

I thought it would be easier going through HWT because it would reduce my stress levels.

Unprofessional, not delivering promises

Never go through Harvey World Travel – I would never go through Harvey World Travel again. Once we booked our holiday, our travel agent no longer had a high interest in helping us with further queries we had. Days in delay with replying to further questions we had about our holiday. Once they score their incentives, they no longer seem to be much of a helping hand. The itinerary we… Read more

were given had a hotel listed that we were no longer interested in booking, no cost was included on this itinerary. When I asked for a new itinerary without the hotel that was listed that we weren't staying at, it was sent a couple of days later - with no total cost. All bookings we had made through Harvey World Travel gave us no reciepts, broken down or total costs. We had to request them. Still - a very long delay in reply. I would never recommend this company. It's terrible. I'm very disappointed.

Bad Service, Delay's in replying,

Never use Harvey World Travel! – A friend of mine is getting married. She was recently organising accommodation and travel for her friends and family to attend her wedding through Harvey World Travel to make it easier for them to arrange and also to receive a group discount. As part of this, myself and another friend decided to extend our stay. We received the amended… Read more

proposal / quote almost instantly, however as soon as we had accepted it and started to paying it off, any communication, replies to email or updated accounts were basically non existent.

When following up with emails sent weeks prior, we were always (after some days) replied to with yet another excuse as to why something hadn't been done, couldn't be done or is still (weeks later) in the process of being done. The email replies were also written with an attitude not apologetic tone which as far as I am concerned is disgusting customer service (well if you could call it service at all).

My friend who is getting married has also recently be advised that the accommodation they booked as they honeymoon suite can now not be guaranteed and they will only try to get them this room. We will be contacting the resort once we receive confirmation to ensure it has actually been booked as we have no confidence if Harvey World Travel at all!

Congratulations Harvey World Travel for being the worst travel agent in existance and almost totally ruining the most precious day of my friends life. I will never use you again and highly recommend everyone else to steer clear!

Where do I start? Responding to emails, customer service

Passport Photos – My husband and I went to have our passport photos taken at Harvey World Travel at the Hyperdome Shopping center. They cost $25 per person, only for the passport office to reject them because they are to small and the quality was not good enough. When I went back to the shop I had to wait 10 minutes before they opened up at 10.40 am (even though on… Read more

the door it says 10.30am). When I queried the opening time the gentleman's response was " Its my shop I can open it when I want". Then when I told him about the photos and showed him the declined passport application and photos, he pointed to a very small piece of paper that had a message on it(right next to where they took the passport photos). The message read something to the effect of our passport photos may not be good enough quality for the passport office. So why do they take them there then? When I queried the man again he told me to get out of his shop and I think I left swearing at him.

Bad – We went here first when trying to book our honeymoon as I knew they had the payment system to pay for holidays. As it was our first time travelling overseas, we were quite unsure of what we wanted etc. We found that the staff were very unfriendly, not helpfull at all and did not really know our chosen destination well. When we finally got our… Read more

quote through nearlly two weeks later, we took it to flight centre as we had also been to them and they done a better deal then Harvey World Travel. gave good qoute everything really, bad customer service

OK – Fares and accomodation rates are decent, however flight centre is better when it comes to specials. They had enough staff to cope with the days demand and treated the customer well. Bad communication however, I have contacted them a few times to ask about specials and had no reply or response. Flight Centre is much better. Staff are helpful. Bad communication.

Terrible – We would not use Harvey world travel ever again. Because we booked flights to London, Euro Rail and Accomodation with HWT in 2007 for our once in a lifetime Europe trip. When we got to London our hotel transfer that we paid for wasn't there.(we had to catch the train) Our accomodation that we pre paid for in Amsterdam, Heidleberg and Paris… Read more

wasn't booked or paid for. We contacted our travel agent from Amsterdam and he didn't care because when we got to Heidleberg and Paris they wern't booked or paid for either. We had to get reimbursed from him when we got home.:( The travel specials are great. We had a lot of trouble on our Europe trip because of HWT.

May as well have organised it myself – After I did all the research I went into my local HW to make the booking. 5 times she got it wrong and booked the incorrect components of the package we wanted. I could have dealt direct with the tour operator but thought it would be better to use a TA. The only thing a HW outlet is good for is picking up brochures but their incompetence in… Read more

actually making the booking was astounding. If I hadn't researched my holiday so much and checked the details on the confirmation they sent, we would NOT have been happy campers when we arrived at our destination. Good brochures Incompetent service

Think customers are idiots – Asked for a quote for car hire & hotel accommodation. The quote for car hire came in 267% higher than anywhere else! accommodation came in 158% higher. They claim the RRP on the Hertz etc websites are guides and that everywhere else charges extra. Everything was compared apples with apples and they still claim we got the best deal. This was… Read more

their explanation...

"As stated in my last email, the prices we have are different to those online.

For example, if you decide to buy a set saucepans eg Scanpan, you can go online and check out the cost of a set of saucepans on the Scanpan website.

They are $399.00 - excellent price. Compare that with Victoria's Basement - price is $420.00 - not as cheap. However, you have a $250.00 Myer gift card you want to use as payment or part payment.The cost at Myer store is $499.99 - $100.00 dearer than Scanpan themselves and $79.00 more expensive than Victoria's basement.

Can you use the Myer voucher anywhere else? Is Myer going to honour the scanpan price?

We are a retail travel outlet selling products and services for many different brands and suppliers, likewise, Myer is a department store for many different brands.

In order to be able to pre-pay services and cover ourselves under TCF, we need to book everything through a wholesale company or supplier that is affiliated toCATO, AFTA or other industry association - at the best price we can buy, which will include a retail margin. We do not have to match an online website, but do have to offer the customer value and under no circumstances, get the attention of the ACCC.

All about ripping off a consumer

Never ever again!!! Harvey World Travel Narrellan – My boyfriend and i contacted the Narrellan store as they are local to us. Thinking that customer service, contact via people and not just a computer screen would be better experience. I think my computer has more customer service than this store offered when we booked our P&O cruise. We contacted them with the cruise number, cabin area… Read more

requested, deck etc... did all the work for them, walked in and paid in full cash on the spot. What we got for our money to date is 1 phone call and a plastic yellow sleeve with our eticket. Our room number has been released and they have NOT yet even called us tell us our room number! Lucky for the P&O personalizer.

Very disappointed with customer service

Terrible – don't ever go there for travel advise ,especially their branch in Belconnen in Canberra. according to the service assistant customer doesn't have any say about their rates even if there are better quotes in the web too. nice advertisements of their products. the worst horrible ill-mannered unprofessional ever seen in a similar setting.

Excellent – If you want consultants who really care for your needs, have many years of experience travelling and experience as travel agents. Unlike other agencies, these people really have time for you if you want great service not just a cheap flight with nothing else, they really put together great holidays. Consultants have time to help me and time to talk when I call and ask questions. Great prices too. There are none.

Good – Great service! The staff seems to be willing to go the extra mile for the customer but more destination knowledge would be great. service prices not very competetive

OK – I have no idea why 2 Harvey World Travel agents from 2 locations quoted me very different ticket prices. I went to the one in Werribee which offered me cheaper flights, and had excellent customer service. They were very accomodating to our holiday plan changes. Great customer service the flights are not as cheap as some other travel agents.

Terrible – Overall I would never use them again. I was even considering applying for a job there but no way because if they treated customers like garbage and stupid, what do you think management would do?? The company would stink from the top down. So avoid these guys and go to a friendlier agent. The lady who first dealt with us at Kotara was lovely, but… Read more

then she was transferred to Edgeworth and thats when it all went downhill from there. They didn't inform us of a change of cruise ship as P&O advised they should have. The P&O website wasn't working so we advised a very rude older lady and she treated us like crap and thought we were dumb. So she tried herself on the website and had the same problem and didn't apologise for her rudeness. Their letter is full of mistakes including wrong booking number which caused problems and their adding up leaves a lot to be desired.

Good – I've used the Harvey World Travel at Whitfords Shopping Centre several times. The travel agent we deal with is great and always quotes the cheapest price first. She also has a lot of knowledge about the destinations I book holidays for. She is quick to get back to you if you have any questions. When I was in Thailand I had a problem with the… Read more

hotel trying to make me pay again for services I had already paid for. I contacted the travel agent and she sorted it out quickly. Great to deal with Long waiting period if you go in on a Saturday

Terrible – Booked with Oz Cruising which is a website owned by a Harvey world franchise down in caberra, the service standards are next to none, the website made me relucatant to book with them in the begining - it just looked like a home made website trying to ask me for my credit card details! Prices aren't as cheap as they say when you fwd the details to… Read more

a competitor a price match can be easily done (i.e. EasyCruises.com.au offered me a price match option if I'd found a cheaper price).

All in all it wasn't nice to see a page loaded with the error sign in your IE and to ask passengers for credit card details it's just too risky, my trip didn't turn out that well either because they took a long time to send confirmations and tickets. Has cruises onlinw (ozcruising.com.au) Poorly built website - clearly not a professional reservation website - lack of service - false and misleading prices

Excellent – Harvey World Travel at Loganholme (in the hyperdome) was brilliant. Elissa was the greatest to deal with and was always friendly. Even when she wasnt there, the other staf were willing to stop and lend a hand to get any information that I needed. When I have cause to phone the store I was never on hold very long and always greeted by a friendly… Read more

person. I would defiantly recommend using them again for any type of information and booking to do with cruises. They kept us informed the whole time we were waiting on tickets and gave us regular updates. Even when there was an issue with the transfer of money for the booking, they went out of their way to assist us in getting it completed correctly. Definatly reccomend tehm. Always friendly no matter how many times I go in there and ask about the same thing. Very small shop so it can get a little crowded at times and there is no where to sit if you are waiting for help