Hawkers Sunglasses

Really should have read the product reviews here before ordering. I have been waiting for my refund of approx $100 for almost a month now. I have provided customer service with Australia Post tracking details on the delivery, almost a month ago and there response in the delay of my refund “We receive returns in bulk cages it is very difficult to… Read more

confirm receipt of parcels; it is only when our team process returns which are done daily, once this order is received this will be processed with stock returning to inventory and will be in the return report.” Seriously, don’t waste your money on poor quality plastic sunglasses by Hawkers. Do not recommend and do not even rate 1 star but that’s the minimum to write the review.

The quality has reached all time low – I’ve purchased 10 pairs over 5 years. Over the past 12 months the quality has decreased to a point they won’t last a month with normal use. The lenses scratch very easily and the arm mechanism breaks off easily. Their customer service is pretty good but you’ll just get another pair of low quality glasses. Avoid. They have lost another customer here.

No delivery issues - product reasonable – I'm half thinking there must be a bogus site, because I have bought from Hawkers three times, returning items each time, and NEVER had an issue. Glasses are as you'd expect for the price. Fine.

Really happy with the product – The glasses arrived this morning prompt and on time, these are my 3rd purchase over the last couple of years. Extremely happy with the product and service, will recommend.

Excellent service in difficult times – Placed order, sunnies shipped the following day, AusPost delivered 5 days later. I think some of the reviews are blaming Hawkers for delays with AusPost (who are doing their best during the Covid pandemic).

Scam alert – SCAM alert, Black Friday sale… order placed, then the next day, ohh sorry we don’t have stock, no mention of a refund of my money on an issue that is theirs. Repeated attempts to have it resolved have been ignored, It is such a scam! DO NOT PURCHASE FROM HAWKERS

Horrible quality – I received the sunglasses with scratch right in the middle of the lens, by far the worst sunglasses ever, go to a servo and buy a better quality pair.

Don't give them your money – Product was faulty. Emails back and forth for nearly 4 months and still not sorted. Highly recommended DO NOT BUY. They don't even have anyone in Australia to contact. Absolute rubbish.

No customer service – I’ve ordered from Hawkers 4 times. First 3 no issues, really like the sunnies. Last time I got a crooked pair. Have attempted to contact Hawkers by multiple different avenues with zero response. I expected more for a loyal customer. Won’t be buying from then again

A horrible customer service – DON'T BUY FROM HAWKERS SUNGLASSES!!! I would give them a zero star, if I could. The customer service never returning your messages and emails, and return poor quality sunglasses is IMPOSSIBLE. Looks like a big scam. I lost my money and ended up with crappy sunglasses. I DO NOT RECOMMEND THEM

Terrible experience – I recently had an incredibly frustrating experience with Hawkers, and I feel compelled to share my story to warn others about their subpar service and unfulfilled promises. I placed an order with Hawkers over a month ago, eagerly anticipating a stylish pair of sunglasses. However, I never received my order, and this was just the beginning of my… Read more

nightmare. Upon realizing that my sunglasses were nowhere in sight, I tried to contact their customer support team to resolve the issue. Little did I know that this would turn out to be an exercise in futility.

The first red flag was the automated and robotic responses I received from their customer service department. Clearly, I was dealing with pre-written scripts and not real individuals. These responses lacked empathy and failed to address the urgency of my situation. I repeatedly asked for an update on my order and received vague and evasive answers that did nothing to alleviate my concerns.

After more than a month of waiting and numerous frustrating email exchanges, Hawkers claimed to have processed a refund for my order, promising that I would receive it within 10 business days. However, it has now been over 30 days since they made that promise, and I have yet to see a single cent returned to my account. Their disregard for their customers' time and money is astonishing and deeply disappointing.

It's disheartening to think that a company can operate with such blatant disregard for customer satisfaction and integrity, Hawkers has not only failed to deliver the product I paid for but also failed to uphold their own refund promises. My experience with them has been nothing short of a complete letdown.

In conclusion, I strongly advise potential customers to steer clear of Hawkers. Their lack of transparency, unresponsive customer service, and inability to fulfill orders or refund payments make them a company that is not worth your time or money. There are plenty of reputable alternatives out there, and I encourage you to explore those options instead. Don't make the same mistake I did by entrusting your hard-earned money to a company that simply cannot be trusted.

Do not buy! – They’re an overseas company with no contact number and no ABN and when you attempt to contact them for a wrong order all you’re met with is an auto generated message and they make no attempt to correct any mistakes. Couldn’t recommend less.

Crooked sunglasses, and scam on returns – Received the sunglasses I ordered, tried them on the sat crooked on my face. Had other people test them to make sure it wasn't just me. Sat them open armed on the table and one arm was 5mm above the opposite one touching the table. Tried to contact hawkers, followed the prompts to send back as a return with all the information and recieved no refund or even emails in response. Absolutely useless still waiting for my refund 3 months later.

Pathetic – Forget if you want a refund after a return. Returns are out of your pocket too. Glad I paid via paypal bit still waited 6 weeks to get a refund for sunnies that didn't fit me.

Now cheap and nasty – I've been a loyal hawkers purchaser for the last 7 years and always found their glasses to be excellent value for money and great quality.... until now. I've just received my new glasses which I always buy the same pair only to find they are now half as thick in the arms and frame aswell as being very loose fitting to my head as soon as I picked them up they just feel junky and cheap!

No delivery after 2 months – So I feel a bit stupid for not reading these reviews before I ordered. I have been waiting 2 months for my delivery, Auspost have confirmed the tracking number is bogus and they have never received my order. Hawkers customer service keeps writing completely unprofessional emails saying "Don't Stress! Your order is on the way!" The problem is I… Read more

have been waiting two months, I have no tracking number and they won't give me any information what so ever. I have today requested a refund so lets see how this goes... my guess is not well!

DO NOT BUY FROM THIS COMPANY!

Beware Scam – These guys are a fraud, still waiting for my delivery for months now. They don’t reply to emails. And when they do, they provided a false tracking number. Do not buy from these people! They will take your money and run.

This only shop stole your money – Is the worst shopping only that I never bought, I order my sunglasses more than 1 month before, and im still waiting for the order, I tried to complain about my refund the money and they don’t answer my complain, please don’t buy in this shop.

Be careful !!! – Be careful! They take your money and don’t send your order. Ordered on 25 Nov, they took the money but didn’t send the order and surprise won’t respond to emails.

No response or order number – Made a purchase for $160, no confirmation email, no order number, no reply from customer service but money has been taken from my account. Might have to contact the ACCC toget hawkers to respond. Not impressed at all....

Some of the worst customer service I have ever received – I ordered two pairs of sunglasses and was only sent one. Most times that I tried to contact them I was just ignored. It took two months and me threatening to call an ombudsman for them to "realise" that the courier had made a mistake (which makes absolutely no sense), and send me my second pair.

Scam! – They take your money and go silent. I didn’t receive any order confirmation or product - although $80 was clearly withdrawn from my account. The customer service have been no help. Insisting I must provide them with an order number… maybe if you had provide me with one?

Untrustworthy and Poor Service – Website took my money and didn’t confirm order. Have sent payment receipt and everything to hawkers who can’t help, saying I need to contact my bank, who also won’t help as I have paid a business… it’s on Hawkers but for some reason they refuse to help.

Payment gateway unstable – The payment gateway kept stating there was an issue. I refreshed it 4 times, and my credit card was charged 4 times. No response from the seller as yet (3 days later).