Run away as fast as you can!!
Long story short, I returned my order and have been waiting more than 3 months for a refund ($150) and have not been able to speak to anyone other than by posting comments on their Instagram account asking them to respond to me.
I made two orders from Hawkers and received both orders in full within about a week each time. The problem is not with their product or delivery. If you like the product and it fits then these are very reasonably priced sunglasses. In fact, I kept one pair of polarised sports sunglasses for running and they work great ...(although the polarising filter is not the best quality, but it does eliminate some reflections). The real problem with Hawkers arises when there is any need for customer service or returns. I followed the returns process on their website and paid postage costs to send the items from both orders back to Hawkers. Being an international brand, they have no physical presence in Australia (other than a generic PO Box in Chullora, NSW for returns) and no hotline, phone number or online chat for customer service. There is a generic customer support email, but don't expect to receive a response. After waiting 3 weeks for my refunds (as they advise it can take up to 15 business days to process refunds). I emailed their customer support to check on the status - no response. Another week went by and I emailed again - no response. After a couple more weeks and reading other reviews I realised it was unlikely I was going to receive the refunds for my orders. In a last ditch attempt, I spammed their Instagram with comments asking them to process my refund and noting my order number. A couple of days later they replied to my comments and said they had passed my information onto their customer support team. Sure enough, the next day I got an email for each order noting that my refunds had been processed and it would take up to ANOTHER 15 business days for the money to hit my account. Well, fortunately, I received the money for one order immediately (only about $30). I figured the other refund would follow shortly. Another month passed and I still hadn't received the second refund, being about $120. I continued following up for weeks with more emails and comments on their Instagram. Again, they said they had referred me to their customer service, but nothing came of it. Finally, I got an email from their customer service team saying "We want to confirm you that we made you the corresponding refund of the returned models last week. Did you get the money back into your bank account? Please, reply to this email." I replied that I had not, waited a week - nothing. I wrote another reply asking them to respond - nothing. Again, I returned to Instagram. Again, I was told they would refer me to customer service and I got another email asking me to confirm they had made the refund "last week". I replied twice more telling them emphatically that I have not received the refund and here I am 3 months later still waiting on my refund.
Excellent service in difficult times
Placed order, sunnies shipped the following day, AusPost delivered 5 days later. I think some of the reviews are blaming Hawkers for delays with AusPost (who are doing their best during the Covid pandemic).
- Verified customer
Avoid at all costs
I give them one star because I cannot rate them any lower. Ordered a pair of sunglasses and after two months nothing has arrived. Have not heard from them back with a solution either despite having contacted them about 10 times. Horrendous customer service that literally has not replied to any of the forms I have submitted online. Courier directs you to the product seller so it is a never ending loop. Seems that I am not the only one with a similar problem so please avoid Hawkers at all costs.
Product & Shipping Feedback
After reading the reviews on this site regarding Hawkers AU, I was hesitant to order - but, I thought I'd give it a go and I am glad I did.
I ordered two pairs of sunglasses (sale) and they arrived on time, tracking included. The package was well put together and the actual sunglasses are really nice. I am very impressed with the polarized pair - they are sturdy and fit real well.
Satisfied with the products
I recently just received the package from New South Wales just within 8 days from the date online purchased. It had arrive on the date I expected it to arrive and I am very happy and satisfied with the sunglasses.
The worst company EVER
The products this company sell are cheaper and nastier than I've ever seen!!! They use disgusting marketing schemes which exploit sexuality and make admit they only do it for attention despite who it offends!!! Tacky and tasteless is their game and they play well!!!
Faulty Sunglasses - No response
I’ve purchased sunglasses several times in the past from this company with no issues other than that the glasses scratch VERY easily.
I ordered another pair in their recent sale and they arrived bent. Made contact with them via their custom service form, no response had been received after 2 weeks. Tried emailing them too, also no response.
No contact phone number. Paid a premium price for faulty glasses and there’s now nothing I can do about it. When they’re good, there good. But if there is an issue, don’t expect a response. Not worth the gamble in my opinion.
The owners of this sunnies brand are the responsibles of a massive corruption scheme in South America. This sun glasses company is just a money laundering vehicle for all the stolen money from Venezuela. This company represents what is wrong with this world these days and its owners are just plain criminals with lots of money.
Sunnies made with stolen money!
This company was built with thousands of millions dollars stolen from the Venezuelan treasury under the scam of a contract that was intended to improve the Venezuelan electricity industry. These people took the money and got away with crime. For money laundering purposes, they created Hawkers. These people are responsible for the continuous power shortage in Venezuela, which reached its peak last week. During a prolonged shortage that lasted 5 days, at least 50 people died, including premature babies and people with special needs who were disconnected from medical equipment. DO NOT BUY THIS PRODUCT!
While people is starving to death in the streets of Venezuela, the owner of this brand, fleed the country and funded this startup with stolen money as product of shady businesses done with Maduro's government. Facts are all over the news, just need to google for "Bolichicos"... be mindful, these insignificant sunglasses are made with the blood and suffering of Venezuelans
Be mindful of this: the sunnies this company sells are made with the stolen money of a dying country
If you want to buy this glasses, if they are good or not I don't know. What I do know is that the guy who owns this company stole the money of a whole country as part of the largest corruption scheme in latin american history. You might think is not a big deal but it actually is: the money he stole was for upgrading the electricity network of Venezuela. This upgrade never happened (but he certainly charged us for it) and now we had the longest blackout in history. And a blackout might not sound like a big thing but when you notice that at leas...t 24 people died as a direct consequence of this blackout I can tell you it was a huge thing. Premature babies, people in intensive care, under dialysis treatment and similar stories, they all died as a direct consequence of the fraud guys like the owner of hawkers glasses did. So no, I do not recommend you to buy the sunnies this company makes. They are stained with the blood of Venezuelan people.
- Verified customer
The best brand I have ever owned.
I have a problem with my nose and can not wear most sunglasses as they are too heavy. When I do find ones I can wear they often break very easily. These are fantastic quality for a extremely affordable price. I now have about 8 different pairs.
Sometimes the website can be difficult to find the whole range. But you just have to be patient and go through every collection.
Thy also have great promotions as well.
Very happy and fully recommend!
- Verified customer
Bought few glasses, but it took more than three weeks, still not delivered.
Stated reasons: Due to the high volume of orders, not able to deliver on time.
That's why I am giving 1 out of 5, not due to the product, but due to unable to provide the goods within the specified time.
Need improvement: Customer service, Avoid delays or follow up with the customers by sending notifications (email or SMS), and contact information details.
Never buy from Hawkers
2 months ago I bought a pair of Hawkers from their website.
Immediately after placing the order I emailed them, as my unit number was not included in the autofilled address on the website. I asked them to amend the address to include my unit number.
I got no response and the next day they shipped without responding or amending the address.
So instead I changed the address through Australia Post. In the end the address was incorrectly labelled anyways so the package was returned to sender.
Hawkers held onto it for a few days, and I tried to contact them, but again, zero response. They sent it again, same problem again.
Good value sunnies
I've bought a few pairs of Hawkers over the years and I really like them. They are good value, particularly when you buy the 2 for 1 deals they often advertise, where the price is only competing with infinitely inferior servo sunglasses. Not sure what sunnies people on here were expecting for their money but I have been extremely satisfied with my purchases from them, and they always arrive within 2 days of purchase.
- Verified customer
Never received sunglasses but they took my money
Bought the 2 for 1 special, but never received any glasses. They happily took my money but refuse to respond to emails and provide no contact phone number. After reading other reviews i honestly think it may be a scam seeing as it has been over 2 months with no response or refund.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.