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Hello Mobile
4.1 from 150 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

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Kim
Kim
  • 2 reviews
  • 2 likes

Network coverage mostly good for us.

published

The network coverage continues to be mostly good for us.
About once a year, network is lost & I would need to fix by switch off mobile, remove sim card, put back sim card & start mobile.

Value for Money
5/5
Customer Service
5/5
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The reviewer stated that an incentive was offered for this review

Indahim
IndahimBrisbane
  • 7 reviews
  • 6 likes

Happy with customer service

published

I used hallo mobile as a back up . Previously I used it occasionally to navigate & happy with coverage & reliability. Good value for money . The only thing is I wish it has roaming in

Customer Service
4/5
Incentivised Review No
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It is very good thanks.

published

My experience with Hello Mobile was most satisfactory. I was very pleased with the service I received and also happy with the result received from Cristina for all her help.

Value for Money
5/5
Customer Service
5/5
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The reviewer stated that an incentive was offered for this review

Lili W.
Lili W.Greater Melbourne (Inner), VIC

Great customer service!

published

Very helpful and fast responding customer service, easy to recharge to my account. have been using this for quit a while and not really have any issue or dropout, international call charge is very low, overall I'm really satisfied and happy to stay with Hello Mobile.

Customer Service
5/5
Local Reception
4/5
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The reviewer stated that an incentive was offered for this review

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Ramend K.
Ramend K.Queensland

Rose has been very efficient Customer service Personnel

published

Excellent perfect helpful efficient kind responsive customer service provided, data down load is fast enough ,never had any drop out but sometimes calls unconnected and poor reception good overall fine

Value for Money
5/5
Customer Service
5/5
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Hello Mobile Connection

published

Network coverage is indeed reliable . Even in regional areas , did not have an issue but very limited stay in regional Victoria . I am currently quite satisfied with the services rendered

yes download speed too pretty fast

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The reviewer stated that an incentive was offered for this review

Hello mobile recharge card

published

The call charge to Hong Kong is very low especially calling to Hong Kong mobile. The connection is stable and network gives clear audio. The recharge to my account is easy and the website is customer friendly, easily to locate what I want to browse.

Customer Service
4/5
Local Reception
4/5
Transparency
4/5
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The reviewer stated that an incentive was offered for this review

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RSJ
RSJMelbourne
  • 2 reviews

Cannot access hello mobile website

published

Reliable network. Do not get data download on my plan. Haven’t been able to access the hello mobile website for at least the past 6 months so cannot get written confirmation upon recharge which can only be done by ringing up by text.

Value for Money
4/5
Customer Service
5/5
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The reviewer stated that an incentive was offered for this review

perfect datas plans

published

I and my wife using hello Mobil plan for more than ten years without any problems. Mobil plan is feasible and reliable. The network coverage is really good and excellence, haven’t experienced any data’s dropouts. Data download speeds is acceptable OK! I highly recommend

Value for Money
5/5
Customer Service
5/5
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The reviewer stated that an incentive was offered for this review

Mobile Phone Service Providers

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Florence
Florence
  • 2 reviews

This is an excellent product!!!

published

The network coverage is really good, haven’t experienced any dropouts and data download fast. It’s a best value for money. Most of all, customer support are excellent, I have been using this product for a long time and I’m happy.

Customer Service
5/5
Local Reception
5/5
Plan TypePre-Paid Sim Only
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Charlie
CharlieMetropolitan Adelaide, SA

very happy with service

published

I have had many dealings with Cristina , Rose and Razor for a long time now , the latest with Cristina and Rose. I have found them to be knowledgeable , polite and very helpful in assisting with my request for assistance.
Hello Mobile is very fortunate to have such competent, obliging and polite staff.

I have not done this for money.

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
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The reviewer stated that an incentive was offered for this review

Ray K
Ray KSouth East Queensland, QLD

Excellent and efficient customer service

published

Rose being perfect kind helpful and has given excellent customer service to my ease and solved the problems in a minute. I recommend her to be my best service personnel

Value for Money
5/5
Customer Service
5/5
Ray K
Ray K

I highly recommend Rose for best customer service she provided

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Mobile Phone Service Providers

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very helpful and good product

published

Network cover is ok so far and speed is good enough for me, I am not a big user of data. I havent noticed any drop out. the customer service went to great lengths to help me set up the sim and followed up making sure I was satisfied..

Value for Money
4/5
Customer Service
5/5
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The reviewer stated that an incentive was offered for this review

Stuart
StuartMid North Coast, NSW

Hello is always co-operative.

published

In our area the signal fluctuates, as some areas are strong and others weak but we always get great customer service dealing with our problems ! I have found over the years that the cost for calls has always been reasonable. Wish you had one Sim Card that works around the world !!

Value for Money
5/5
Customer Service
5/5
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The reviewer stated that an incentive was offered for this review

A Chee
A CheeSydney, NSW

Addressing an operational error I made in topping up my data subscription

published

I have had no issues using the data services of Hello. The network coverage is more than adequate and no dropouts have been experienced. The download speeds are also sufficiently efficient.
Hello customer service representative Christina Aventijado was very patient and polite in solving my problem proficiently.

Value for Money
4/5
Customer Service
5/5
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The reviewer stated that an incentive was offered for this review

Questions & Answers

Lucritia B.
Lucritia B.asked

Does Hello support wifi calling?

No answers
Parpled
Parpledasked

How many gigabytes do I get? For example: ATT limits u to 20 gb a month for unlimited. How many do I get with Hello?

No answers
Stacy
Stacyasked

Do you have cellar service in Iowa?

2 answers
Hello Mobile
Christopher P.Hello MobileSend a private message

Hi Stacy, you've reached the review page for the Australian Hello Mobile brand. We definitely don't have service in Iowa :)

Georges E
Georges E

Hi Stacy, I do not know if Hello Mobile have any services in the USA, Hello is an Australian company as far as I know

See all Hello Mobile questions

Get an answer from our members and Hello Mobile representatives

Details

CategoryMobile Phone Service Providers
Network UsedVodafone
International Roaming Offered No
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