Hello Mobile

This company is a scam please stay away from this company – I have been with them for more than 3 years and suddenly they decided to cut off my service for no reason after charging me the monthly payment and when I call them couldn't give me a specific reason Show details

Closing down on July 1, 2023 – Up until the time I received notification that Hello Mobile was pulling the plug, I had nothing but praise for them. However, not only have they decided to terminate their service from July 1, they are still advertising their service and asking people to sign up. What kind of scam are they operating? It also surprises me that there has been NO media attention given to the matter!

I can't believe it spend me over $120 for just 15days! Never go back with Hello – 1. When you change the plan, your balance will become zero! 2. I have changed to a new plan combo 40 (39.99/30 days). My balance adjusted to ZERO (it was $43 in the balance). Then I recharged my account $40, auto-topup another $40. $80 was in my balance, I of course believed I can use 60days combo 40 plan. However, those $80 wasn't applied to… Read more

the plan combo 40. And I didn't know. The website my account page clearly display my plan is combo 40 which is unlimited national calls and texts and 2G data. IN FACT, every calls and internet data just costed me from my balance. Not included in the plan!!!

I couldn't quite get that was that they have balance and plan two accounts. The customer has to choose which account you want to recharge.

The answer they gave me was

"[name removed]

2:32 pm

As per checking, you didn't apply the $80 recharge

2:33 pm

You used it for internet and calls"

"[name removed]

2:39 pm

The reason why you need to apply the recharge is because we don't know what customer wants to do with the balance"

" [name removed]

Its either they can apply it to their plan or use it for other things, like calling overseas, purchasing data, etc."

So far so good! – I was previously with Aldi mobile unlimited $35 plan who use telstra lines however they originally offered 5gb of data then dropped it to 2.5gb then they removed unlimited completely so after searching for another unlimited carrier i found hello mobile who use vodafone. I have 4-5bars reception with vodafone so its great for me and hello offer… Read more

4gb data which is great.i was mailed out the sim card which i received the next day and i called hello at 2pm tuesday to confirm i received the sim card so they could port across my existing number which took only 2.5hrs even though they said up to 24hours for it to transfer over. Becuase i ported across my number they gave me an extra $5 credit! I cant complain with that :o)

Also they have 24/7 hotline which ive called and gotten through very quickly on every occasion, as well as i have used their online chat service which is fast and u talk to a ph rep from phillipines but the head office is in chatswood, but the operators were easy to understand Recharge credit at woolies supermarket, 4gb, quick port of my number, 24/7 support

Best provider for the value--so far – Was looking for a provider after 2014 vodafone increased its rates. Compared Amaysim Lebara Boost Vaya and Hello Mobile. Have to say I was a bit skeptical after I couldnt find many reviews for Hello Mobile. Tried their website a few times, live chat guys were very active and generally quick to respond. They gave me a special deal 20… Read more

dollars for unlimited and I thought not bad and their call centre runs 24/7 and Livechat is always on to help. So I think at least you can find people.

In terms of Boost live chat, dunno why, still cannot connect and my chrome and firefox just go blank and dead.

I applied a sim card for Lebara Amaysim. Have not received yet after a week... Hello came in two days and number port in was only 2 hours. (done in the evening which is the beauty of service centre going 24/7)

So far so good have to say. Oh and their usage balance updates in real-time and data round-up for Unlimited plan is per KB and MB for other plans.

Very good customer service – Very helpful and understanding in difficult time. The lady that I spoke to was very helpful and very understanding. I give her a rating 100 percent. Show details

a good relatively inexpensive mobile network – I have been with Hello Mobile for many years now and find it very convenient. Some draw backs are when I ring Vietnam , occasionally i have not been connected and the system deducts 40cents Aust from my account .However, when I ring Hello Mobile to report it the girls are very obliging and have the 40 cents refunded to my account. Its… Read more

obviously a technical issue, in addition there are times both day and night where the system does not connect to Vietnam , possibly other carrier or satellite issues. Maybe the price we pay for modern technology. The girls at Hello Mobile are all very polite, obliging and efficient, the company is very fortunate to have staff of this calibre.

Excellent customer service – Excellent customer service, they are very helpfull and know what they talking about. Low rates and good connection. Satisfied customer. Reliable network coverage and no dropouts. Show details

Hello mobile is not bad – which is not convenient. The network is not bad, have no problem even on the train. When changed a mobile phone and requested for a new micro sim they post it to me whithin 2 days, which is good. Prepay gives you the choice of $10 top up expires in three months, and even after 3 months from the expiry date, they still can activate your account, … Read more

which is good for the people who doesn't use their mobile much. I don't use my data to download so not sure about the internet speed, otherwise is not bad. I have been with them for years and so far so good. Will recommend to my family and friends.

Poor Internet Speed – Recently the 4G internet of Hello Mobile is very slow. It is worse than another internet supplier that my family members are using. We tested the 4G speed at the same spot using same type of mobile handset. The speed is a double slower than the others. Show details

Cannot access hello mobile website – Reliable network. Do not get data download on my plan. Haven’t been able to access the hello mobile website for at least the past 6 months so cannot get written confirmation upon recharge which can only be done by ringing up by text. Show details

Great mobile service – I have been a customer of hello mobile for many years. I have always found the service great. The customer service team are skilled and kind and understanding to the many queries I put forth to them. I have been a customer for ten or more years till date I would never opt for another service. Show details

Excellent customer service – Rose had been efficient and provided excellent service , rectified and sorted out problem straight away , I highly recommend. I had been using the service from last 6 years Bunela Kumar

very helpful, and very straightforward! – I mainly use it at home, it seems never lost signal for the last few years, it is pretty fast when I open the data connection. Show details

MOBILE SERVICE ON THE GO – I have been a customer of Hello Mobile for more than 10 years. The customer service representative Ms.Raiza has always been courteous & kind when ever she answered my call. Ms.Raiza has the qualities necessary for a excellent customer service. The mobile plans are reasonable and their service is excellent. The customer staff are friendly and very helpful. I would recommend them to family & friends. Show details

Good service – I have been a customer of Hello Mobile for more than 10 years. The price is reasonable and their service is excellent. The support staff are friendly and very helpful. I would recommend it.

Most Satisfying – My recent communication with Hello Mobile’s Customer Service Department was an absolutely great experience for a number of reasons. I didn’t have to wait to speak to a Customer Service Staff Member. That was a big plus point. But other than this, I’d give FULL Credit for my positive experience, to Cristina Aventijado (customer service), who was… Read more

very supportive, patient & tolerant of a rather anxious elderly customer (me). She explained clearly & specifically, step-by-step, what had to be done to suit what I wanted/needed. In addition to this, she was proactive and went ‘the extra mile’ to make things easier for me to achieve on my part, giving me her reassuring guidance, & support and feedback throughout the entire process. She also went out of her way to ensure that everything else would be completed within a short time-frame. In short, she has the qualities necessary for excellent customer service.

The recharge web page did not response well but had great service – The recharge web page could not response very well after you click recharge phone and may cause you double click and made double payment. But Hello Mobile had great service and very prompt response from Hello Mobile Free call 126999 and agreeable staff. Show details

Great service thank you 5499421 – Great service and very prompt response via email would recommend and very generous benefits too and agreeable staff. We needed to reactive our SIM card and that was done very simply

Happy with customer service – I used hallo mobile as a back up . Previously I used it occasionally to navigate & happy with coverage & reliability. Good value for money . The only thing is I wish it has roaming in

It is very good thanks – My experience with Hello Mobile was most satisfactory. I was very pleased with the service I received and also happy with the result received from Cristina for all her help. Show details

Great customer service! – Very helpful and fast responding customer service, easy to recharge to my account. have been using this for quit a while and not really have any issue or dropout, international call charge is very low, overall I'm really satisfied and happy to stay with Hello Mobile. Show details

Rose has been very efficient Customer service Personnel – Excellent perfect helpful efficient kind responsive customer service provided, data down load is fast enough ,never had any drop out but sometimes calls unconnected and poor reception good overall fine Show details

Hello Mobile Connection – Network coverage is indeed reliable . Even in regional areas , did not have an issue but very limited stay in regional Victoria . I am currently quite satisfied with the services rendered yes download speed too pretty fast

Hello mobile recharge card – The call charge to Hong Kong is very low especially calling to Hong Kong mobile. The connection is stable and network gives clear audio. The recharge to my account is easy and the website is customer friendly, easily to locate what I want to browse.

perfect datas plans – I and my wife using hello Mobil plan for more than ten years without any problems. Mobil plan is feasible and reliable. The network coverage is really good and excellence, haven’t experienced any data’s dropouts. Data download speeds is acceptable OK! I highly recommend Show details

This is an excellent product!!! – The network coverage is really good, haven’t experienced any dropouts and data download fast. It’s a best value for money. Most of all, customer support are excellent, I have been using this product for a long time and I’m happy. Show details

very helpful and good product – Network cover is ok so far and speed is good enough for me, I am not a big user of data. I havent noticed any drop out. the customer service went to great lengths to help me set up the sim and followed up making sure I was satisfied.. Show details

Hello is always co-operative – In our area the signal fluctuates, as some areas are strong and others weak but we always get great customer service dealing with our problems ! I have found over the years that the cost for calls has always been reasonable. Wish you had one Sim Card that works around the world !! Show details