Excellent, timely customer service from Hello Mobile.
A mobile network that has a customer service chatbot that actually works. I was quite impressed that I could get support from the customer support representatives through the chat feature on the website. I had previously submitted complaints about the feature being inactive. To find that this was resolved. Thanks Hello Mobile
Good value for money.
Good value, especially for low use customers like me. $10 usually lasts me for the whole of the life period of the purchase. Network coverage is not too good at my home but is OK when I'm out and about.
Good Resolution to Customer Concerns
I wanted my account transferred to a different plan using my existing credits. Rose helped me get this done. Your service is always good and reliable. Keep it up. Thanks
Excellent After Care Service
I have today communicated with Rose on line as I have a few problems with my phone.
Rose understood my problems and was able to resolve these problems quickly. Her responses were prompt and straight to the point are what I like the most. Your assistance is greatly appreciated Rose.
Wonderful!! didn't know they would be this good
From joining day til now, they have been so wonderful and very patient with me. I am not good on the competer so they guided me through all the steps I needed to take. So happy I changed to hello mobile!!!
Very good and so far no hiccups
network coverage is perfect and no dropouts and data speeds are very good and as i have been with hello mobile for so long now i cannot do without it
Good customer service
I have spoken to rose she is very customer friendly and helped with my concerns and told me about new unlimited plans.and overall i am happy with rose and hello mobile.
Love them, very fast response...
They response to my request very fast for the missing phone by blocking the number while I'm getting the new sim card .
Great for calling overseas
Network coverage is consistently good which is important in this country area especially at night when my overseas friends are awake and alert.
convenient second phone
very convenient to have as a second mobile phone for overseas calls to older family members who only have land lines and to be used by friends and family when visiting from overseas
Great customer service
As things stand, automatic advertisement online means a lot more data usage, just upgraded my plan, happy, great customer service, direct good simple communication
I have been using Hello for more than 8 years. I am sure it is getting better and better. But the data package is limited, it would be great if we have more options.
Very Happy with service
Great value for your money / easy to get through to call centre / I would recommend Hello Mobile to family & friends
Excellent customer service
Never had a problem. Always good customer service. Easy to deal with and never had a problem getting through to the call centre.
Good service for visitors to Australia
Customer service is good. The supa plus plan suits my needs as a visitor to Australia. Calls to the UK are economical. The only drawback with the supa plus plan is the connection fee of 30 cents each time.
RE:- excellent service on Hello Mobile
Very reliable, No dropouts. Customer service is excellent & efficient. I can highly recommend Hello mobile to friends & family.
The example is correct for me I can’t live without it
I live in Renmark a small country town in south Australia and i have never had problem I know that my wife who is with Telstra has had dropout
Very suitable for my purpose.
In my area the network mainly used is "roaming" and is not always a strong signal. I use wifi and find it adequate for my needs.
I take the oppertunity to write that the service provided by GoTalk staff was excellent and very efficient. I have no hesitation in recommending GoTalk to anyone in making international calls.
Customer service fast and easy to contact
Never experienced any issues with Hello Mobile network
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