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Hello Mobile
4.0 from 122 reviews

Reviews

4.0

122 reviews
5
(65)
4
(32)
3
(6)
2
(4)
1
(15)
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This is perfect. Always have the phone with me. I have been using Hello mobile for years.

published

With the great effort of Miss Raizer, my uncle can transfer his mobile from Telstra to Hello mobile.
Network is reliable, never dropouts & the data download speeds is sufficiently fast.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$10.00
Included Data per Month4 GB
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The reviewer stated that an incentive was offered for this review

Merlina

MerlinaSouth East Queensland, QLD

Very straight forward answer n helpful not wasting time, very friendly n polite

published

Very reliable, never experience dropouts speed is very good and fast really satisfied, won't change with another provider . I have been with Hello for a long time and I recommend to friends

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$10.00
Included Data per Month200 GB
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The reviewer stated that an incentive was offered for this review

Really a PAYG plan which offers add on package to fit into different levels of use.

published

I really enjoy the PAYG plan which offers high feasibility of usage and overseas call in compatible rates. In addition I can add on package to fit the usage need.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$10.00
See all answers

The reviewer stated that an incentive was offered for this review

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Update personal details

published

Rose help to update my personal account details kindly.She set up my new email address and send a new password.Then the wrong spell my name is amended.Thank you so much.

The reviewer stated that an incentive was offered for this review

Really good that help me to communication

published

Hello mobile network with are coverage every where on the world. Also they give me good service and very friendly to help me to transfer my old standard SIM card tothe new Naro SIM card.

Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
See all answers

The reviewer stated that an incentive was offered for this review

GeorgeZ

GeorgeZGold Coast

Good services.

published

I want to transfer my old standard SIM card to the new Naro SIM card. They give me good service and very friendly feedback. I can see they are very professional in their service filed. Thanks for our help!

Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
See all answers

The reviewer stated that an incentive was offered for this review

Jenny

JennySouth East Queensland, QLD

Excellent

published

Excellent. I do occasionally get charged for unconnected calls but I get refunded every time I rang up, Christina was helpful, taking the time to check the unconnected calls & gives excellent service

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$10.00
Included Data per Month0 GB
See all answers

The reviewer stated that an incentive was offered for this review

Wendy

WendySouth East Queensland, QLD

Convenient for person travel a lot

published

My network coverage sometimes isn't that reliable when I'm indoor, but it's good enough for daily life. The download speeds are sufficiently fast for watching videos and listening to music.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$29.00
Included Data per Month5 GB
See all answers

The reviewer stated that an incentive was offered for this review

Shereen A.

Shereen A.South East Queensland, QLD

Love Hello

published

I have been with Hello for over 7 years now and have never experienced any problems. They provide wonderful prompt customer service and always willing to help. Wouldn't use any other provider. No lock in plan flexible and not trouble with service to the net. Thank you Hello

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$29.00
Included Data per Month5 GB
See all answers

The reviewer stated that an incentive was offered for this review

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Carolyn T.

Carolyn T.Darling Downs, QLD

iv been with hello mobile when it was telly pacific internet phone

published

i only use it as a phone because its a phone never had any problems allways reliable and love the auto topup customer service very very helpfull did every thing i wanted have to thank them for ex service d thomson

Customer Service
Transparency
Value for Money
Local Reception
Plan Cost per MonthA$20.00
See all answers
Ming

MingSydney, NSW

  • 4 reviews

This is a value-for-money way of using mobile phone/data service.

published

Normally I use my mobile in Epping, Eastwood, Rhodes, and City.
Phone is absolutely ok in terms of network coverage. I didn't have frequent dropouts.
Data speed for text messages / email communications is acceptable to me.

Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
See all answers

The reviewer stated that an incentive was offered for this review

A big 'THANKYOU' to Cristina and 'Hello Mobile'

published

I phoned to ask why the name, 'Cover You' was used rather than 'Hello Mobile' at the close of an earlier conversation. I have been with Hello for many years and had not heard of Cover You. Cristina explained the link clearly and patiently...I was asking lots of questions as I am a curious person, but Cristina answered them all to my satisfaction. I then asked for an analysis of the plan I am on, in case it would be advantageous to change. I am convinced and thankful that Supra is right for me.
I have no problems with the service. I look forward to more years of phone calls and texting with Hello.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$40.00
Included Data per Month0 GB
See all answers

The reviewer stated that an incentive was offered for this review

Georges E

Georges ESouth East Queensland, QLD

  • 2 reviews

nice to have

published

It was so easy to get started , fast reliable services and good coverage area, I'm new to this services but I know 2 friends who had it for a year now and they are so happy with it
good services at a great price
staff are helpful and knowledgeable

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$10.00
Included Data per Month0 GB
See all answers
Yee

YeeSydney, NSW

Helpful customer service but charge scheme is not totally transparent

published

Just finished an online chat with customer service, she has been very patient with answering each of my questions making sure that I understand the details which I truly appreciate. However, it is a pity that I only found out that each SMS is charged per each 160 characters including spaces which I cannot find this listed in the critical information sheet for the Supra Plus Plan. The critical information summary only listed 10cents per SMS. It does not mention about the limit on the number of characters. This is disappointing.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
See all answers

The reviewer stated that an incentive was offered for this review

Tahsin C.

Tahsin C.Sydney, NSW

Charged download

published

I have been charged downloads when not requested. All of sudden it had been turned on by Hello Mobile. I had the same phone for the last year and the customer service says it's android phone. Very unhelpful.

Customer Service
Transparency
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Chung Cheung

Chung CheungSydney, NSW

Helpful chat

published

Just chat with Rose and to reactivate the sim card. Very smooth transaction. Greatly appreciated. I find it funny to the rule that "Text must have at least 30 words"

Customer Service
Local Reception
Plan TypePre-Paid Sim Only

Consistently good service

published

Had a problem recharging my phone. Contacted Customer Service. The problem was very quickly solved by the efficient, supportive Customer Service person who I spoke to (Ref. Number - 4645827). She was very patient & helpful - a very good representative of the company.
I have been with HelloMobile for many years & have always had good service.

Customer Service
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
See all answers
  • Verified customer

Switching to visible wireless

published

Worse technical support and customer service. After I paid my $25 dollar unlimited my data I dont have data for two days now. They said I to wait 24 to 48 hours to get my unlimited data. Say what????

Customer Service
Transparency
Value for Money
Local Reception
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Kerry H.

Kerry H.Metropolitan Adelaide, SA

very good service

published

overall happy with the service
has been working well
customer service is great - quick to respond and easy to communicate with
i would recommend to other people and will continue to use - thanks

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$10.00
Included Data per Month2 GB
See all answers
1 comment
Hello Mobile
Christopher P.Hello Mobile

Hi Kerry H! That's wonderful! Thank you for sharing your experience. We're very happy that your concern has been resolved efficiently. We wish you more years with Hello Mobile!

The reviewer stated that an incentive was offered for this review

Steffan

SteffanMetropolitan Adelaide, SA

Good mobile plans with a few long expiry available.

published

The coverage is very good for me even in closed crowded places like supermarkets. Experienced signal drop in IKEA Adelaide otherwise I have not missed a call.
Yes, download speeds for mobile data are acceptable.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
See all answers
1 comment
Hello Mobile
Christopher P.Hello Mobile

Hi Steffan. Thank your feedback. We are happy to know that you're happy with your Hello Mobile service. If you have further issues, feel free to contact us. Have a good day!

The reviewer stated that an incentive was offered for this review

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Questions & Answers

Parpled

Parpledasked

How many gigabytes do I get? For example: ATT limits u to 20 gb a month for unlimited. How many do I get with Hello?

No answers
Stacy

Stacyasked

Do you have cellar service in Iowa?

2 answers
Hello Mobile
Christopher P.Hello Mobile

Hi Stacy, you've reached the review page for the Australian Hello Mobile brand. We definitely don't have service in Iowa :)

Georges E
Georges E

Hi Stacy, I do not know if Hello Mobile have any services in the USA, Hello is an Australian company as far as I know

Jan

Janasked

When I write a review can I put my pet name?

No answers

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