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Hello Mobile
4.1 from 127 reviews · View Statistics

Reviews

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ditta

dittaGreater Melbourne (Metropolitan), VIC

Love Hallo Mobile

published

Am happy with everything connected with Hallo Mobile, Have been customers for many years and no problems. The coverage is good and only minimum drop outs.
The download speed is good.
A special thank you to Cristina for her assistance this morning when we had a slight problem with recharging the mobile.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Plan Cost per MonthA$10.00
See all answers

The reviewer stated that an incentive was offered for this review

Nathalie

NathalieSouth East Queensland, QLD

very good customer service

published

Very easy to make cheap phone calls to Europe and the Americas.
Good rates for Australia and it is quite simple to get in touch with a customer service representative.They are indeed very helpful and have great communication's skills.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$10.00
Included Data per Month2 GB
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The reviewer stated that an incentive was offered for this review

Life is better with Hello!

published

I find the coverage of the network quite adequate for my needs. The overseas connection is so far good and uninterrupted. Downloading data seems fast even during the busy time of the day.

Value for Money
Customer Service
Local Reception
Plan TypePre-Paid Sim Only
See all answers

The reviewer stated that an incentive was offered for this review

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Melanie

Melanie

  • 2 reviews

Lots of flexibilty

published

We have used Hello for many many years and have found it to be the most suitable phone credit for ringing Fiji. We have had no issue until lately where we are having crossed lines . I spoke to Cristina and she has been very helpful in fixing this issue .

Customer Service
Plan TypePre-Paid Sim Only

The reviewer stated that an incentive was offered for this review

Rob

RobGreater Melbourne (Inner), VIC

Rosa Galera is professional and knowledgeable

published

I call Hello Mobile to request a nano SIM card because I acquired a new phone. Rosa took my call and she was prompt and took action to deliver the product as requested.

Thanks much Rosa!

Robert Lenard
0426404932

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$40.00
See all answers

The reviewer stated that an incentive was offered for this review

This is perfect,

published

The network coverage very good. I have been using this network over 7 year without complaint, Network is reliable, never dropouts & the data download speeds is sufficiently fast. Highly recommended

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$20.00
Included Data per Month2 GB
See all answers

The reviewer stated that an incentive was offered for this review

This is perfect. Always have the phone with me. I have been using Hello mobile for years.

published

With the great effort of Miss Raizer, my uncle can transfer his mobile from Telstra to Hello mobile.
Network is reliable, never dropouts & the data download speeds is sufficiently fast.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$10.00
Included Data per Month4 GB
See all answers

The reviewer stated that an incentive was offered for this review

Merlina

MerlinaSouth East Queensland, QLD

Very straight forward answer n helpful not wasting time, very friendly n polite

published

Very reliable, never experience dropouts speed is very good and fast really satisfied, won't change with another provider . I have been with Hello for a long time and I recommend to friends

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$10.00
Included Data per Month200 GB
See all answers

The reviewer stated that an incentive was offered for this review

Really a PAYG plan which offers add on package to fit into different levels of use.

published

I really enjoy the PAYG plan which offers high feasibility of usage and overseas call in compatible rates. In addition I can add on package to fit the usage need.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$10.00
See all answers

The reviewer stated that an incentive was offered for this review

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Update personal details

published

Rose help to update my personal account details kindly.She set up my new email address and send a new password.Then the wrong spell my name is amended.Thank you so much.

The reviewer stated that an incentive was offered for this review

Really good that help me to communication

published

Hello mobile network with are coverage every where on the world. Also they give me good service and very friendly to help me to transfer my old standard SIM card tothe new Naro SIM card.

Value for Money
Customer Service
Transparency
Plan TypePre-Paid Sim Only
See all answers

The reviewer stated that an incentive was offered for this review

GeorgeZ

GeorgeZGold Coast

Good services.

published

I want to transfer my old standard SIM card to the new Naro SIM card. They give me good service and very friendly feedback. I can see they are very professional in their service filed. Thanks for our help!

Value for Money
Customer Service
Transparency
Plan TypePre-Paid Sim Only
See all answers

The reviewer stated that an incentive was offered for this review

Jenny

JennySouth East Queensland, QLD

Excellent

published

Excellent. I do occasionally get charged for unconnected calls but I get refunded every time I rang up, Christina was helpful, taking the time to check the unconnected calls & gives excellent service

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$10.00
Included Data per Month0 GB
See all answers

The reviewer stated that an incentive was offered for this review

Wendy

WendySouth East Queensland, QLD

Convenient for person travel a lot

published

My network coverage sometimes isn't that reliable when I'm indoor, but it's good enough for daily life. The download speeds are sufficiently fast for watching videos and listening to music.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$29.00
Included Data per Month5 GB
See all answers

The reviewer stated that an incentive was offered for this review

Shereen A.

Shereen A.South East Queensland, QLD

Love Hello

published

I have been with Hello for over 7 years now and have never experienced any problems. They provide wonderful prompt customer service and always willing to help. Wouldn't use any other provider. No lock in plan flexible and not trouble with service to the net. Thank you Hello

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$29.00
Included Data per Month5 GB
See all answers

The reviewer stated that an incentive was offered for this review

Mobile Phone Service Providers

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Carolyn T.

Carolyn T.Darling Downs, QLD

iv been with hello mobile when it was telly pacific internet phone

published

i only use it as a phone because its a phone never had any problems allways reliable and love the auto topup customer service very very helpfull did every thing i wanted have to thank them for ex service d thomson

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan Cost per MonthA$20.00
See all answers
Ming

MingSydney, NSW

  • 4 reviews

This is a value-for-money way of using mobile phone/data service.

published

Normally I use my mobile in Epping, Eastwood, Rhodes, and City.
Phone is absolutely ok in terms of network coverage. I didn't have frequent dropouts.
Data speed for text messages / email communications is acceptable to me.

Value for Money
Customer Service
Transparency
Plan TypePre-Paid Sim Only
See all answers

The reviewer stated that an incentive was offered for this review

A big 'THANKYOU' to Cristina and 'Hello Mobile'

published

I phoned to ask why the name, 'Cover You' was used rather than 'Hello Mobile' at the close of an earlier conversation. I have been with Hello for many years and had not heard of Cover You. Cristina explained the link clearly and patiently...I was asking lots of questions as I am a curious person, but Cristina answered them all to my satisfaction. I then asked for an analysis of the plan I am on, in case it would be advantageous to change. I am convinced and thankful that Supra is right for me.
I have no problems with the service. I look forward to more years of phone calls and texting with Hello.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$40.00
Included Data per Month0 GB
See all answers

The reviewer stated that an incentive was offered for this review

Georges E

Georges ESouth East Queensland, QLD

  • 2 reviews

nice to have

published

It was so easy to get started , fast reliable services and good coverage area, I'm new to this services but I know 2 friends who had it for a year now and they are so happy with it
good services at a great price
staff are helpful and knowledgeable

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$10.00
Included Data per Month0 GB
See all answers
Yee

YeeSydney, NSW

Helpful customer service but charge scheme is not totally transparent

published

Just finished an online chat with customer service, she has been very patient with answering each of my questions making sure that I understand the details which I truly appreciate. However, it is a pity that I only found out that each SMS is charged per each 160 characters including spaces which I cannot find this listed in the critical information sheet for the Supra Plus Plan. The critical information summary only listed 10cents per SMS. It does not mention about the limit on the number of characters. This is disappointing.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
See all answers

The reviewer stated that an incentive was offered for this review

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Questions & Answers

Parpled

Parpledasked

How many gigabytes do I get? For example: ATT limits u to 20 gb a month for unlimited. How many do I get with Hello?

No answers
Stacy

Stacyasked

Do you have cellar service in Iowa?

2 answers
Hello Mobile
Christopher P.Hello Mobile

Hi Stacy, you've reached the review page for the Australian Hello Mobile brand. We definitely don't have service in Iowa :)

Georges E
Georges E

Hi Stacy, I do not know if Hello Mobile have any services in the USA, Hello is an Australian company as far as I know

Jan

Janasked

When I write a review can I put my pet name?

No answers

Get an answer from our members and Hello Mobile representatives

Details

CategoryMobile Phone Service Providers
Network UsedVodafone
International Roaming Offered No

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