HelloCars

HelloCars

 Verified
4.2

63 reviews · Statistics

PositivevsNegative
79% · 5012 · 19%

Return Claim MadeYes (1) · No (8)
Ease of Use
4.0 (8)
Product Quality
4.0 (12)
Customer Service
4.0 (8)
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Reviews

63 reviews
Reece
Reece
  Verified

Very convenient, fair, accommodating

Used a hellocars car for 3 months when I needed an emergency vehicle, the vehicle was in perfect condition and the team at Hellocars were always working hard to meet any requirements I had, even when I was no longer in need of a vehicle, the return process was extremely easy and fair, No sneak cost or charges that common rental car companies used add on. Show details
Ryan
Ryan2 posts
  Verified

A1 customer service

A1 customer service. They went the extra mile to obtain the car I wanted and delivered it on time. Very good value too. I highly recommend this service.
W Cheng
W Cheng
  Verified

Worth it

The whole experience with HelloCars was easy and smooth. Matt and Drew were committed to excellent service and always accommodating and respond quickly. I would not hesitate to use HelloCars again. Show details
Domenic Ursino
Domenic UrsinoNSWSydney, NSW
  Verified

Awesome

HelloCars has been an absolute pleasure to deal with, while also being clear and transparent!

Awesome customer service from Matthew and Drew, they are legends!

Tommy T.
Tommy T.
  Verified

Easy to communicate and responsive

From start to finish HelloCars been really easy to deal with, clear communication and fast response. Great customer service and good deals. Thanks for making the whole process easy.
Jody S.
Jody S.NSWSydney Surrounds, NSW
  Verified

seems like an ok company from dealing with them , can't really comment as cancelled subscription recently for other reasons thanks  Show details
Ease of Use
Product Quality
Customer Service
Laurie
LaurieNSWSydney, NSW
  Verified

CAR BROKE DOWN - DAY 1

ABSOLUTELY TERRIBLE - DO NOT USE THIS SERVICE!!! Took out a subscription in the afternoon yesterday, drove the car home. Tried to start the car to go to work in the morning and it doesn't start. Called road side assistance who came out to check the battery and it wasn't a battery issue. Then waited a few more hours, missed out on a lot of work in the morning whilst I had to wait for the tow truck. Car is towed and they haven't provided me with a solution of a replacement... just "waiting to hear". I needed the car specifically today and more importantly tomorrow as I go away fro the weekend. Decided I would just go buy a car but they WON'T CANCEL. So now I am stuck paying for 4 months and at it seems at the moment... without a car. Show details
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Jess
JessNSWSydney, NSW
  Verified
Neil S.
Neil S.NSWHunter Region, NSW
  Verified

Great Experience with James at Hellocars

I’ve waited till end of warranty to do this review so I can comment on the whole shebang from start to finish. James was very professional, courteous and followed through on doing what he said he would promptly. Can’t recommend him highly enough - thanks very much James, it was a pleasure doing business with you. Show details
Blicka
BlickaNSWSydney, NSW7 posts
  Verified
V R
V RSydney5 posts
  Verified
Mario
Mario
  Verified

Perfect service

Vesh & James are the best in terms of delivering a service to a customer. All runs smoothly and professionally. Easily contactable and quickly respond to customer inquiries. Highly recommended service. Show details
Antony
AntonyNSWSydney, NSW3 posts
  Verified

Very positive experience

Very happy with the HelloCars experience. Despite being somewhat sceptical, HelloCars exceeded expectations in both professionalism and flexibility. Processes were transparent and I was able to communicate with ease thanks to the livechat feature. Show details
Matthew B
Matthew BSydney
  Verified

Dream Experience

Buying a new car can be intimidating for anyone but Hellocars make the process so simple. From the moment you make contact their staff are so helpful and friendly right to the moment they deliver your new car. I couldn't recommend them highly enough.

Lucille H.
Lucille H.
  Verified

So easy and secure

We found a 2014 Nissan Pulsar with excellent condition. HelloCars delivered the cars in front of my office's door, I had 7 days to test it for free and when I decided to keep it, I just had to sign and scan a paper, and it was done. I can't believe how fast it was. The Sale Specialist who followed me was very patient and called me many times to check if everything was ok. I can't be happier with this experience. I'll recommend HelloCars for sure!

 Show reply

Questions & Answers

Frank Dux
Frank Dux

Why do you take payments before the week starting on rentals? And when advised that the car is due for a service you disregard?

Harry
Harry

Hello
HelloCars
We live in WA, my wife and I have two sons who live in Melbourne, we visit fairly regularly, we need a cheap car to use when in Melbourne.
For local travel but also to the Vic /NSW border area as well.

We are looking at $5000.00 dollars , but understand that it will be up there with the number of ks, and agewise as well.
We are not too sure how to go about this, for what we want, and to get a reasonable deal?

Perhaps you may be in a different bracket for this type of cheaper car purchase?

But we would be interested in how this might happen, and how much your charges will be, as we have a set budget we need to work towards.

This is an initial have a klook enquiry, but all your information would be appreciated. We are looking at the next three months.

Thankyou , you have some great reviews.

John and Anne Bradshaw.

Yayap
Yayap

If I would like to inspect the car, where is your showroom location so I can have more options car to inspect?

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