HelloCars

Scam - do not sign that agreement – Scam. Don't sign that agreement - you're signing your life away. Don't make the same mistake I did, these guys need to be put out of business. I knew I should never have gone to these guys because of the abysmal reviews I read. But I desperately wanted to believe in them so I went against my gut.huge mistake. I got to the "office" (which is an… Read more

unmanned chair in a graphic designers office.) and a guy called [name removed] (who has no idea about cars) brought the car round from some elusive "yard". The car stank of cigarettes and had cigarette ash on the back seat. [name removed] had the audacity to say it was because of the NSW fires and refused to do anything about it In the end, he drove the car back to the yard where I believe he'd be cleaning the upholstery, only he returned the car as dirty as before and actually admitted to me they had just ran freshener through the vents. When I asked where they had bought the car from he replied, we have our ways. He also said the car had just been "detailed" (I have photos of the vehicle if anybody wants to see them, you can see for yourself this is a lie). Im no stranger to detailing, I've detailed a 2018 Navara and a 2016 Golf - this car hadn't even been vacuumed. I think because Im a young white girl he thought I was actually stupid enough to believe his lies. I said I wasn't happy and [name removed] said it would be $350 to give it back and that they didn't have another car to swap it with. Hilariously, at that very moment the website said there was another car - a Mondeo - readily available to drive away if I wanted it...more lies. I decided I didn't want to give him $350 for nothing so I took the car anyway and as I was driving away discovered that the (only) USB port didn't work. It was a 2012 Kia so there was no built in sat-nav or anything, so I needed it to keep my phone charged while I use my phone maps. They sent some woman to check the port, she agreed it didn't work, and said I would have to drive back another time when the mechanics were ready to see me, with fuel at my own expense. Id had the car home for 2 days (never heard from the mechanic) and it started giving off a foul smell like something had died inside of it. I checked all the vents and couldn't figure out where it was coming from, so I decided Id had enough and called [name removed] to arrange for me to drop it back and pay the cancellation fee. [name removed] said it would now be 350$ cancellation plus 400$ early return fee! Despite the evidence the car was endlessly faulty! I didn't even dispute this as I realised then that these guys were going to do whatever they wanted to me. And the final straw...instead of invoicing me the fees, they just took $750 out of my account, and sent me an email 2 hours later letting me know they had done so. Yes that's right, they literally stole money out of my account without permission which I know is illegal...except its not, because you agree to it in the contract, so don't sign it.

Excellent 21st Century Way To Buy A Car - These Blokes Are Unreal – Matt from Hello Cars sold us our RAV4 in immaculate condition. It's a new 21st Century way to buy a car where there's no car yard. They bring it to you for a test drive for a very small fee and definitely no blah blah blah sales talk. Even though there's a small fee for the test drive it saved us much more than that in petrol and time driving… Read more

around dealing with shonksters and looking for a suitable car.

Best thing is the three day test ownership. Pay for the vehicle, drive it for three days and if you don't want it you get all your money back. Sure beats a few times around the block.

We asked for a couple of extra things and got them no trouble at all. They even bought the vehicle straight to our mechanic so he could check it over before departing on the initial test drive. That's confidence in what you're selling!

So, if you're willing to get with the modern world and buy a car primarily on-line then, based on our recent experience, we can surely recommend dealing with Matt at Hello Cars.

Excellent experience – A very positive experience with a very interesting new way of buying/selling used cars. From our first contact with the excellent Rebecca, everyone we dealt with at HelloCars was unfailingly friendly, good-humoured, helpful, informative and communicative. We didn’t end up buying the car we test drove, but that was due to a personal seat-comfort… Read more

factor and nothing to do with the car itself which was very fairly priced (we’d done our prior research on this make and model) and well presented. We’d also paid a $500 deposit to ‘hold’ the car for 7 days so we could organise the test drive and that was immediately refunded as soon as I let Rebecca know we wouldn’t be buying the car.

I must say it was also a real delight to have a fixed price for a car and know you didn’t have to go through the extremely wearing farce of haggling down an overpriced vehicle with a used car salesman in a dealership office if you decided to buy it. I know some people enjoy that sort of thing, but there’s a lot of us who hate it! The ability to have your chosen car brought to your door for a test drive is also a wonderful convenience. And, although we didn’t get to try this option out as we didn’t buy the car, their offer of the ability to return the car for a full refund within three days after you buy it is quite amazing.

I would certainly have no hesitation in using HelloCars again. A very easy and positive experience.

Awesome – HelloCars has been an absolute pleasure to deal with, while also being clear and transparent! Awesome customer service from Matthew and Drew, they are legends!

Easy to communicate and responsive – From start to finish HelloCars been really easy to deal with, clear communication and fast response. Great customer service and good deals. Thanks for making the whole process easy.

Great Experience with James at Hellocars – I’ve waited till end of warranty to do this review so I can comment on the whole shebang from start to finish. James was very professional, courteous and followed through on doing what he said he would promptly. Can’t recommend him highly enough - thanks very much James, it was a pleasure doing business with you.

Very misleading – I approached them to sell my car for me. I obtained two on-line quote ranges within a few weeks of one another, both showed a similar price range. The inspection was organised well and the person from Red Book gave the car a thorough examination. They called me on Friday evening which was not convenient and agreed to call again the following… Read more

morning at a set time. They didn't call and I had to call them. I was then told that they had made a mistake with my quotes and offered me in the high $30K's for the car rather than the mid to high $40K's which I'd been led to expect by their estimates (the car is in very good condition). It is my opinion that they either deliberately mislead people, or simply do not know their business.

Typical Used Car Dealers, Don't Believe the Hype – They wanted me to pay $49 for the right to test drive the car. Worse, they tried to pressure me into paying a $500 deposit to 'secure' the car before I had even seen it! Top notch business model!

Horrible service! – I had booked car for Test drive for 30th of March at 9:00 AM. I did my booking on 29th of March 2018. No one came till 9:15 AM. and no one informed me at any point of time that they are closed. When I called support number, I came to know that they were closed as per the voice message. Got call from someone later to let me know that they are… Read more

closed and offered me to arrange the test drive for next day. My whole plan went for a toss. They themselves were not aware that they will be closed on this day. You know what? I have ended up buying another car on next day morning at 8:00 AM. Hellocars have not given me any service but charged me $49. It is more than 17 days but have not seen any refund. Probably they have too many system issues and want to build their business model using our money! I will suggest to think twice before you interact with them.

Very convenient, fair, accommodating – Used a hellocars car for 3 months when I needed an emergency vehicle, the vehicle was in perfect condition and the team at Hellocars were always working hard to meet any requirements I had, even when I was no longer in need of a vehicle, the return process was extremely easy and fair, No sneak cost or charges that common rental car companies used add on.

A1 customer service – A1 customer service. They went the extra mile to obtain the car I wanted and delivered it on time. Very good value too. I highly recommend this service.

Worth it – The whole experience with HelloCars was easy and smooth. Matt and Drew were committed to excellent service and always accommodating and respond quickly. I would not hesitate to use HelloCars again.

Perfect service – Vesh & James are the best in terms of delivering a service to a customer. All runs smoothly and professionally. Easily contactable and quickly respond to customer inquiries. Highly recommended service.

Very positive experience – Very happy with the HelloCars experience. Despite being somewhat sceptical, HelloCars exceeded expectations in both professionalism and flexibility. Processes were transparent and I was able to communicate with ease thanks to the livechat feature.

Dream Experience – Buying a new car can be intimidating for anyone but Hellocars make the process so simple. From the moment you make contact their staff are so helpful and friendly right to the moment they deliver your new car. I couldn't recommend them highly enough.

So easy and secure – We found a 2014 Nissan Pulsar with excellent condition. HelloCars delivered the cars in front of my office's door, I had 7 days to test it for free and when I decided to keep it, I just had to sign and scan a paper, and it was done. I can't believe how fast it was. The Sale Specialist who followed me was very patient and called me many times to… Read more ·  1

check if everything was ok. I can't be happier with this experience. I'll recommend HelloCars for sure!

A purchase for a car enthusiast – My last Fiat is a 1950 Topolino. I have owned it for 48 years, and at 16 years old when I bought it, now takes pride of place in my garage. We needed to upgrade to an other car that would allow us to keep up with members of the Italian Made Car Club of SA. I found our Abarth 124 Spider on HelloCars a couple of weeks ago and had it transported to… Read more ·  1

SA, taking delivery on Monday 22ND. Oct.2018. My joy in the last 4 days has been fantastic. The car has been every thing and more than I could have asked for. I can see us hanging on to this car along with the Topolino for many years to come. We would like to thank the people at HelloCars that made the purchase a smooth and enjoyable experience. At all times HelloCars showed the patients needed to help old people like us to navigate the computer in this process. Thank you Brendon and HelloCars .

Kind Regards

Helen & David Nelson.

The best online dealership! – HelloCars are awesome! They actually focus on their customers and they are super friendly. I’m so happy with the car I purchased:)

Absolutely the easiest and most convenient way to sell a car! Flawless service – Had to sell my wife's car as we were upgrading to a larger car and was thinking of selling it privately as you normally get more money that way and trade in prices at dealers are notoriously low ball figures. However, the hassle of trying to put up a listing and then having to organise for random people come and inspect your car and take it for a… Read more ·  1

test drive and to do this multiple times until you got the price you wanted was not appealing to me. This is where HelloCars steps in.

I had looked on their website and got an instant offer which was about $3000 more than the instant offer from their competitors. The final price was actually $4000 more than what the other company had offered and I believed the price was probably only $1500-$2000 less than what I would have got had I sold it privately. The best part of the process was the flawless service I received from James Kosseifi. My initial contact was on a Tuesday, then I booked an inspection to be done at my home on a Sunday, confirmed the final price offer and they picked up the car from me on a Friday. So all up, it only took 11 days from start to finish to sell my car with no stress, no haggling, and the convenience of having them come to me to do all the necessary inspections at a time and place that was convenient for me. It was easy to contact James via phone or email and all responses were within 24hrs. We still had finance owing on the car as well and HelloCars sorted that out by paying out the remaining finance amount to the bank and paying us the remaining balance from the sale price. As I am time poor, this was the perfect way to sell our car and would highly recommend them to anyone wishing to sell their car quickly and at a reasonable price. I would definitely use HelloCars again in the future.

Great way to buy a car! – Couldn't be happier with my HelloCars experience. Love my new car and the customer service was excellent - I couldn't fault it. The staff were so helpful and made sure the whole process went smoothly.  Show reply

Very Impressed - Excellent Service – Just bought a car from Hello Cars and I am very impressed. The Hello Cars team was very professional and helpful along the entire process which was extremely easy and without surprises. I took the car for an independent pre-purchase inspection during the 7-day money back period and the mechanics confirmed that the condition of the car was very good. Overall, I am very satisfied and will definitely use their services again.

The crème de la crème – The team is amazing, they always picked up my calls and answered all my questions. They kept me informed every step of the way. I was a little skeptic about the $500 deposit but it was awesome. I got my dream car for a great price and I could not be happier. They made me feel comfortable and I didn’t feel pressured to make a purchase The cherry… Read more

on top of the cake is that 7 day money back guarantee, 3 months Warranty and the 12 Roadside assist. My car was serviced before it was delivered to me. YES!!! They deliver. I honestly cannot fault them for anything. Well Done guys I would recommend to everyone I know

Really good service – I made my purchase online, I found this very helpful considering I was moving interstate st the time and didn’t have the time or the motivation to go searching for car dealers. Also the face that the car is delivered to your location is very helpful when you don’t know your way around your new city. The purchasing process was very easy, almost too easy!

Great concept with perfect customer service – From the start I had Chris as my contact and he was brilliant. Explained everything perfectly and was always available to answer any questions. I never had to chase anything as he was always organised and the whole transaction was seemless. Thank you so much

Easy to use – The website is simple and easy to use. I managed to quickly find the exact model of car and got an online quote of around $14k which is much better than I was expecting. In the end, I decided to keep the car for another year or two, but would use them again.

Great idea, execution could be better – I bought two-year-old car from them. Car is in great condition as advertised. There were two issues during the process. No 1. They brought me wrong car. It was the same model and colour, but different variant and rego. Simple mistake I presume. No 2. Odometer was at 21k instead of 19k.  Show reply

Waste of time. Stay away! – I received an online quote of around $10,000. I was happy with the range and booked an inspector. Inspector came (30 mins late) and he was not a mechanic or has any tools to inspect the car. Saw some old oil marks from distance (already fixed years ago) and reported it as a current oil leak. Received $3,500 offer. Such a waste of time. Never again.

Straightforward – Very good service. Was hesitant at first because this is an online dealership. They were very true to their words. I bought the car but have to returned it because of some warning lights on the dashboard. True to their words they fixed the car on the manufacturer’s dealership and they gave me another 7 day money back guarantee. Unfortunately, I… Read more ·  2

saw another problem and felt the car was not right for me so I have to return it. The problem was the car itself showing inaccurate tyre pressure reading.

I do not really write reviews but I want to support honest company, straightforward, and no nonsense. For those of you who have not tried online dealership before, do not hesitate because this is a legit company. 7-day money back guarantee is a BIG plus.

If you have questions please feel free to ask me. I will also write another review on how long it takes to get the money back.

Good Team, you can trust them – I got great deal from them. Team has bit of communication gap & I had to do a few follow ups. But overall very happy with their service & I believe they are good people to deal with. I will make 2nd purchases them .