Expensive than other agents and cant use helloworld giftcard in helloworld website
Cant use Helloworld giftcard in helloworld website or through phone, what the hell? so you have no other option other than booking in the store. So went to the store they are charging more than other travel agents and $11 on top per head unbelievable.
Overseas travel bookings the easy way!
I chose helloworld to book my first ever overseas holiday. helloworld at Semaphore were very helpful. I dealt with Liz who was patient and understanding and managed to work out an itinerary which allowed us to do all the things we wanted to do on our holiday. A last minute change to our itinerary was met with a positive response and Liz made it happen without fuss. I would definitely recommend helloworld at Semaphore if you are looking to book travel.
No support little service
Poor service considering Hello world Tuggarah are in a service industry. Attention to detail missing, not transparent with bookings and the client does all the follow up. Poor communicater also. I could not recommend.
Poor service and communication for sure they don’t call you back when you have asked for a quote. Could not give me an itinerary of my trip before booking. Once I walked in to pay the lady was shocked that I even came back and had no idea what to do or prices to pay. Post paying nil further communication despite requesting an itinerary multiple times. Not happy and we haven’t even left yet
Misleading And Over Charges With No Explanation Or Resolution
Extremely unhappy with Hello World. Over charged and refused credit, told would get a credit on account which has deemed useless as they have lied about travel services they no longer can provide. Still will not provide me with full credit. Abusive staff. Management ignores the issue. Do not use this company!
This is the reason I don’t book flights through travel agents
Holiday was booked through helloworld Elanora by other family members. After being made redundant and not being able to take the flight I had to call them (11/02/19) to see what the options were for either cancellation or rescheduling. They said they will call me back and let me know. No phone call back, and without confirming with me they cancelled my flight tickets (14/02/19). I now have to wait for a refund which I was only told today in could take up to 12 weeks. ....Totally unacceptable.
The travel agent ‘expert’ has made other mistakes with other family members holiday details and and has been passing the blame.
Haven't left yet and already not happy
My wife decided to use hello world to book our family holiday (us and 2 children (8 and 2) to France via Singapore. Checked out itinerary 3 weeks prior to leaving and noticed our agent had booked us for a 12:15am flight when we were still supposed to be sleeping in the hotel (and had therefore charged us and paid for an extra, now useless, night - at $400 p/night!)
We let the agent know of the mistake. She tried to contact the hotel but they then informed her that my son had not had a bed included for him for the other 4 nights we were there an...
I would like to know how they can charge $120 extra than all other travel agents and Qantas themselves.
Went to book and was told there was a service fee, which would be $120 more than price quoted by Qantas and all other travel agents. Is it because were up north? Shouldn't be allowed.
Very bad customer service
" do not use helloworld "Terrible customer service ???!!!
, we booked with them they messed up return flight ,they would only replace with a inferior flight because cost was an issue when I complained the supervisor said contact fair trade !
Poor communication and problem resolution ability
I used Helloworld for the first time for my Family trip in January. It was a very pleasant experience in the beginning, and I obtained my tickets with no problems. However, the excursion I booked had a portion cancelled due to weather, and was told by the tour to contact my agent for a refund. I did so, and was told by HW it would take 2-4 weeks, as the agency they bought the excursion from must respond. It has now been 5 weeks and no response from whatever agency Helloworld is waiting on. The problem is not the refund, it is the hellowo...rld agents lack of follow up and communications to me. It seems they rely one email and then feel content to wait, and simply say 2-4 weeks. I haven't heard from the Helloworld agent for over 3 weeks, and feel I am no longer important to them. Their ability to resolve problems and customer service is very poor. I will not use them again.
Change fee higher than direct booking
I booked domestic Virgin flights with HelloWorld. To change flights directly would have been $90 change fee plus difference in flight cost. Helloworld charges $102 plus another $10 service charge per ticket (I was told Virgin charge them that amount). There was no benefit in using Helloworld and ended up costing me more. I had to go with helloworld to change the flights as they were originally booked through them. I won't use them again.
Terrible service. Was quoted a price for Japan holiday only to find out later I could book the same holiday myself for around $800 cheaper. The owner of this company is also Andrew Burnes who is a Liberal party heavyweight and I will not give ONE cent of my hard earned money to him or this company. Especially when they seem to have no problem giving free holidays to their mates in politics.
Helloworld use to be Flight Centre...
Called to ask them to quote a simple trip but once i saw the price it was a shocker. a quick google search could lower the price by 25% at least.
Did some more googling on this company and they use to be Flight Centre which made it to the news about underpaying staff and ripping off customers. Mark ups are done manually by staff as it increases their commission.
I would advise you to stay away from this mob, i'm sure you will get better value and service anywhere but from Helloworld.
Don’t do it
I am usually not the kind that writes bad reviews, but I want to warn others. I was recently on a grip trip booked through HelloWorld. It was very overpriced for the sort of quality that we got (cheap hostels in dodgy areas of Paris, lots of inaccuracies regarding what sites were open or closed even though the information was pubically available, very expensive flight prices etc). But was was worst was a lack of transparency. They are very happy to take your money but do not provide details of where exactly your money has been spent. There is a...lso a marked lack of communication (unless they want to provide you with the payment details or throw in last minute charges). In this day an age, it’s best to organise it all yourself if you are just going on a conventional holiday. But if you do need a travel agent for whatever reason, do not go with HelloWorld. The industry are full of dodgy practices and this agency is no exception. Whatever company you decide to go to, do your research.
Terrible, Rude and Unprofessional Customer service by email & Phone
Emailed Helloworld south Melbourne to get quote and got prompt reply by [name removed] and couple of email forward and back.
Told [name removed] that got quote from other flight centre and STA travel and fwd their quote and left my no in the email but no response by [name removed].
Called the store and left no twice with staff name [name removed] even after couple of hours no response called third time and was told by [name removed] that they are short if staff over xmas time and they are a walk in store and very busy and if urgent go to...other companies where I got quote from. Really rude and unprofessional customer service by [name removed] and by Helloworld travel south Melbourne, if this is how they treat their potential customer what would be the fate of their customers ?? After couple of hours got Called from [name removed] and she apologized for not returning the call and told her about the behaviour of her work mate and she was like oh.. I am sorry but she did not meant it.
Must be getting a Jetstar kickback.
Very very angry that hello world booked us with worst carrier Jetstar. They must be getting a kickback as we were given no options other than Jetstar, even though, with all the added extras they were not the cheapest. Our agent knew we wanted to shop and were concerned about weight but didn’t even bother to tell us we could have flown with Hawaiian air and had 64kg included checked luggage ....no extra cost!!!! The agents job was to get us the best deal to suit our needs but she didn’t even look at any other carrier, very very poor service. will never use hello world again, and I suggest to anyone else to do your own research and go in there armed with facts. Don’t rely on them to do any research on your behalf....it won’t happen!!
I complained about something that happened on my helloworld trip to the Eatons Hill store
I complained to Eatons Hill Hello World about some issues I had with our recent trip. I then contacted Hello World direct because I had not even had a response and have still not had any response good or bad from anyone. Shocking customer service!
Always there to help
We always use the Helloworld office in Ninth Ave Rosebud and have never been disappointed. Due to a family illness we needed to re-arrange various aspects of our six week Europe holiday from late August. The staff (on this occasion Caitlin & Geoff) made numerous phone calls to the travel groups we had booked with to assist us and we received a better than expected outcome. Many customers complain about using travel agents but as a family we have never encounted any issues with the team at Helloworld Ninth Ave and from our personal experiences would always recommend them.
I went in to Sunnybank Hills store to ask for a quote on hotels for the night and the travel agent was so rude and condescending! I was appalled at the manner in which she spoke to me, like she couldn’t be bothered working it out for me. I got up and walked out letting her know exactly how she made me feel. I will never go back. How does she keep her job!
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Questions & Answers
I've already booked my holiday and paid for in full the flights and accomodation. The ladies I were meeting up with have all cancelled and are no longer attending. What sort of refund would I be entitled too?
My question is we have booked a hotel and flights with hello world but have just found out there will be Major construction happening at the hotel we have booked. We have chosen another hotel that we would like to stay at but have been told that it is not on hello words supplier list. We have been told that we will have to pay a cancellation fee if we do not wish to go through one of your hotels but I’m having trouble getting an answer on how much this cancellation fee would be and how much we paid for the original hotel as it was part of a package. We don’t wish to cancel the flights just the hotel .
Thank you for any information you can give me
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