helloworld

Recently, my wife & I took a Holiday in Italy. Whilst we were"away" the Middle East confrontation started. As we were to return home via UAE, our flights were cancelled, by the Airline. Our Travel Agent, Kylie at Helloworld Erina Fair, Central Coast NSW, jumped into action and within an hour, overnight, Rome time, she had us booked on an alternate… Read more

Airline to travel home via Shanghai. We had to stay in Rome for an additional 2 nights to catch this flight..a nice backhanded bonus. Bottom line, Kylie/Helloworld Erina Fair demonstrated the highest standard of professional care & service to ensure our peace of mind and a safe comfortable return home. There is only 1 Travel Company for us. Helloworld, Erina Fair , NSW.

Hello world in Dandenong is the most worst agency ever I had terrible experience with the agency I rescheduled a ticket for my mate while he was in overseas they booked wrong connection flight so I have to pay and book another flight for him now my friend is not paying me the money and the agency not responding me a proper way to solve the issue I have all the documents to support if needed Please be aware of this agency , a true scammer Show details

Have used HELLOWORLD at Glenbrook NSW for years. Currently our agent is Natalie, but all the ladies at the agency are friendly and effective- to the extent that family and friends now also use Glenbrook Helloworld . They have organised complicated 3 months trips to short cruises. Currently have 4 booked. Show details

This review is for the helloworld team @ Blacktown Westpoint NSW. I booked a family trip through this company. We booked well in advance and paid for all flights and travel insurance. I have no complaints about the service. Tickets and itineraries were prepared and issued. Coming one week before our holiday, we received a follow up e-mail from… Read more

their team and one on the day of our trip as well as an e-mail on our return. This team wanted to make sure our holiday went smoothly in which it did and will always be a memorable experience. I must give a shout out to Markita though, who provided that 'service' and 'communication' - Can't fault the experience. Keep it up and thank you.

excellent – We used Hello World Kingsway City in Perth WA. Sheena and Suzee worked with us for months planning our trip. We are family of 11 and there was a lot involved. Nothing was too much trouble. When we had one issue on the either side of the world and even at an awful hour they were there for us. When you need a travel agent no matter where you are… Read more

going, look this one up and say hi to the ladies. you will not be sorry. thank you Ladies, wonderful. L.B.

Hello world Mackay. Booked $23,000 holiday. Got to Rome accommodation at 9pm at night and couldn’t check in. Tried to contact agent. Had to get alternate accommodation so we were not on the side of the road in foreign city at midnight. Their answer was the consultant would have to give up her commission to return some of our money. Very poor… Read more

attitude from management Matt. Would never use again. I have just retired and plan on lots of travel. Never again.

Bundaburg Hello World operates through a whole saler. It is under staffed. There was only one person who could seemingly do nothing but refere even the smallest matters to the whole saler. Many issues resulted in omissions, errors and misunderstandings. If you choose to use this travel agent, make sure you can get a breakdown of tour package… Read more

costs before committing funds. We were refused such a breakdown (supposedly by the whole saler) which reduced options that we might otherwise have considered.

Extremely disappointed with the reception I received. It was as though the travel agent couldn’t wait to get rid of me and wouldn’t explain the travel that I was asking about. He spoke fast and said I’ve already told you but he hadn’t. Anyway I won’t be recommending or going back to hello world. I felt like I needed to apologise for being in front of him asking him about my travel and taking up his time. Show details

Our first booking with Helloworld, we found the staff extremely helpful and efficient. Our cruise booking was done quickly and no fuss. Well done "Helloworld Regents Park, Queensland" Show details

The old Harvey World Travel? – This company has the same promo ad jingle as the old Harvey World Travel. It's probably been reinvented. If so run a mile from this franchise disaster

Worst agency ever!! – Worst agency. We’ve already paid for 15 tickets and visas, they sent has fake with mismatch details visas and had to pay for them yet again. Show details

Bad service – Worse service ever, booked and paid for cruise and when asked when do we receive our boarding pass and tickets was told when I prints them out, never have I been told that before and I have been on a few cruises, I also booked another room on the same ship for 2 other person though different company and they delivered there boarding pass and… Read more

tickets inside a lovely folder with Langland to them, I will never go though hello word again for anything

Hello world Waurn Ponds Victoria – Chris Bailey of Hello world Waurn ponds , excellent customer service with our 6 months of Covermore Travel insurance, affordable premium’s Thanks for you help Lee and Susan .Highly recommend this Guy Show details

Helloworld TTP – If you would like to still be booking your activities and transfers while on your holiday, this is the place to go! We started booking our Christmas trip to Canada 12 months in advance and gave a full itinerary of what we wanted ed todo on which days however were in Canada before our transfers and activities were actually being booked! We ended up skipping HelloWorld and booking some of our activities ourselves. Show details

Wasn’t Happy – My husband was given a $2,000 in hello World vouchers from his employer as a gift for Christmas/ bonus We checked out the flights we required 10 minutes before going in to our local Hello World branch to book The exact same flights I research just before online same airline , times , days I gave to him on a piece of paper all the flights and… Read more

our dates and names and We even wrote down all the prices so to save him looking up every thing He’s The owner of this Branch/ and the agent serving me , he went onto site and booked us and Then I went to pay. What? I questioned him ??? Why are the flights $500 different to what I can get them on line 10 minutes ago myself ?

He looked at me and said “when I put the flights in on my web site on my computer , that is what comes up my screen and that’s what it’s tells me they cost. He couldn’t tell me why the extra costs, but it’s is on the screen and that’s that all he said His franchise couldn’t believe it. I said but why , his attitude was to me was “oh well too bad “basically take it or leave it attitude I had to use the voucher they were purchased from 1 yr before he’s had this $2,000 in his bank earning interest We saved the voucher until we knew what date this important event was on and we needed to Attend in SA Australia So in the end the voucher was only worth $1,500 instead of $2,000 Ended up costing us $500 extra out pocket So upset and annoyed as we never get to get away with our family , as most families know it’s expensive to travel.

Disappointed with Helloworld – I have tried booking a trip to UK through 2 Helloworld franchises. The first one in Tumut saw the staff member working a snail's pace, needing to visit the store 3 times to get a quote. On the fourth visit I wanted to pay only to find the price had gone up by $400 due to the exchange rate. The exchange rates have not changed. The owner states "he… Read more

is not responsible for the day to day running of the business.

The second office claims to be in Wagga. Their ad on google certainly gives this impression. The number is a Wagga number. Unfortunately this is false advertising as they are based in Manly.

I tried contacting Helloworld head office and was given an email address which according to their postmaster does not exist. I do not believe that Helloworld care about their potential. I would not recommend this company

Tassie adventures – Felicity at gympie arranged our holiday in Tasmania and what a fantastic adventure. Felicity made sure no hiccups at all. Helloworld you have one truly amazing employee ❤️ that cares passionately about her customers. Thanks Felicity. Kaz and denis Show details ·  1

Let down – I booked a cruise for my Daughter for her graduation. The question I asked was do we get a refund if we cancel. The answer was yes. [Name Removed] and [Name Removed] have refunded money Agent's have kept deposit and said that we have lost it. Just a warning do not book with these Agent's they lye and take money with out proper advise. Never, Never… Read more

again they have lost 20 of us for a cruse and trying to make every body aware of the let down. Unprofessional.

Avoid Helloworld at all costs – Helloworld Travel – Avoid at all costs! We recently booked a 3 week holiday to Canada through Helloworld Travel for ourselves (family of 4) and our friends (family of 3). On top of this my Parents and Sister also booked with them for the same trip. Our total combined spend would have been in excess of $60,000. We dealt with [Name Removed] the… Read more

Franchise owner from the Heritage Park location in Brisbane. His service leading up to the trip while not awe inspiring was OK. Once on the trip we were disappointed with some of the accommodation choices he had made and the lack of research he had done around the needs we had outlined. The real kicker however was when we arrived at one accommodation location only to find out that he had somehow cancelled our accommodation even though we had paid for it. This is where the blatant lies started.

We attempted to resolve our concerns and have a constructive conversation with Helloworld Corporate however it is evident that they care verry little about the actions of their franchises nor the experiences of their customers referring our email back to the Branch and using terms such as “All Helloworld Travel stores are independently owned & operated. We do not have access to their bookings, and are not involved in the consultation process.”

Below is my email to them. Save yourself the grief and go elsewhere!

I recently completed at trip to Canada and the USA that was booked through Helloworld Travel Regents Park. We dealt with your franchisee [Name Removed] and arranged travel for our family, our friends travelling with us, my parents and my Sister and her family. I am writing to express my disappointment and frustration with [Name Removed] and his service. We had originally planned to do this trip in 2020, however thanks to Covid the trip was cancelled. When we were planning this original trip we spoke to several travel agents and settled on [Name Removed] who at the time worked for [Name Removed]. During the planning for this original trip [Name Removed] consulted us on our needs (in particular traveling with children). She gave us multiple accommodation options in each location with pro’s and con’s on each and her recommendations. She contacted properties to check on facilities and family rooms. She even spoke to the airline secured us increased legroom without additional charge. When covid happened her service continued at this securing refunds and vouchers – nothing was too much trouble for her - We had such a good experience that we used her during 2021 to book local trips that we would have traditionally booked directly. We were so impressed we told everyone that we spoke to who was looking to travel to go see Jen! When it came time to book for this year we naturally went to go through [Name Removed]. Unfortunately we learnt [Name Removed] had moved on – [Name Removed] advised us however he had trained [Name Removed] so his service would be the same if not better! Initially when we delt with [Name Removed] he was helpful and responsive however we did find from the outset that there seemed to be a disconnect in understanding of our needs and lack of urgency – despite this we persisted. We booked the following through [Name Removed]:- • Return Flights for a family of 4 and a family of 3 to Vancouver • 15 nights of accommodation for a family of 4 and a Family of 3 The following opportunities were missed at this stage with our travel group:- • 21 Days of car hire – [Name Removed] could not source the particular vehicle we requested ([Name Removed] had previously secured this vehicle and we found it with a quick internet search) • 6 Nights of accommodation – 5 nights were as [Name Removed] did not understand what we wanted and one night he didn’t have any options – again we secured these easily directly • 2 x Ferry Transfers – He said we could just book them • 8 Tours that we did – He simply didn’t ask Up until departure we could live with this level of service however once on the trip there were some things that really ground on us to the point where we felt that we needed to raise this with Helloworld Corporate. Airline Booking [Name Removed] booked us with Air Canada which was what we were after. When we booked the airfares I asked [Name Removed] about booking the seats. He advised we could log in and pick seats and pay for upgrades – unfortunately this was not the case. Talking with Air Canada Shane selected the seats for us and as an agent had done it we could not change them. We were booked in the rear row of the plane both ways. Accommodation Bookings When we discussed with [Name Removed] the accommodation needs we discussed our desired budget and the requirement for family rooms or 3 beds. The initial quote he sent average 2 – 3 times what we had hoped for and no mention of Family room or triple beds. When I spoke with [Name Removed] he told me my budget was no longer reasonable – which was OK. We then advised we wanted 3 to 3.5 star and centrally located. We stressed the need for three beds or family rooms as we were travelling with an 8 year old and a 14 year old and our friends could have two queens or preferably a family room as they were only traveling with their teenager. [Name Removed] came back with a better price for accommodation but advised they just don’t offer family rooms or triple bed options – We took his word and paid. Below is an overview of our accommodation and feedback Victoria BC Canada Best Western Plus Inner Harbour • Hotel had no heating or cooling • Very run down • They had adjoining room options • There were 3 hotels within 100m that were within $20/night that were not given to us as options that presented as higher quality Port Hardy BC Canada Glen Lyon Inn • Excellent accommodation • Room was great Williams Lake BC Canada Coast Fraser Inn • Hotel was on main highway but not central. • Had triple bed rooms options • Very run down • There were numerous better options in town – non were presented to us Prince George BC Canada Courtyard Prince George • Excellent accommodation well located • Had both adjoining rooms and family rooms – none were presented to us Dawson Creek BC Canada Days Inn by Wyndham Dawson Creek • Good accommodation well located • Had adjoining rooms – none were presented to us • There were 3 other hotels within a stones throw that had a better rating and were cheaper – none were presented to us Hinton AB Canada Holiday Inn • This was a last minute change due to the wildfires in Jasper • This was an OK property but there were much much nicer options in town. [Name Removed] offered us three options and the Holiday inn was the nicest of the three • This accommodation was less than the Jasper accommodation – I am still chasing [Name Removed] for the difference to be refunded. Banff AB Canada Banff Park Lodge • Accommodation was 10/10 • They had a roll away bed option for $10/night which we took up. This was not offered by [Name Removed]– we had to enquire at the property. Revelstoke BC Canada Coastal Hillcrest Hotel • This was 8km out of town in the middle of nowhere! • Accommodation was good quality • Had adjoining rooms – none were presented to us Seattle WA USA Hotel Nexus, BW Signature Collection • This was a disaster. • We showed up and the hotel is 12km out of Seattle • It is a medical accommodation hotel (ie hospital patients) • We went to book in and were advised the travel agent had cancelled our booking in March – see below for more info. Seattle Hotel Issue Hotel Nexus showed us on our system where the booking was made then cancelled for both us and the family we were travelling with. They had nothing available to accommodate. We tried to ring Helloworld Regents Park on their emergency mobile number – went straight to voicemail and I let a message. I also sent a text – no response. Local AU time was 6:30am. We then spent the next hour ringing round until we could get a hotel in Seattle. I sent an urgent email to [Name Removed] explaining the situation and asking that he call urgently – No phone call only an email response. While [Name Removed] was apologetic he flat out lied to us. He advised it was a hotel error not his. The way I know it was an out and out lie was I have the electronic itinerary issued from [Name Removed] in March and when we compared it to the hard copy he gave us in September there was a discrepancy. In the electronic one it included the Seattle Accommodation but in the hard copy it was missing. [Name Removed] did refund us for the new accommodation but only after some direct emails. From my point of view this has damaged my impression of Helloworld. When I thought it was just laziness I could live with that but discovering dishonesty has made me question all of my dealing with [Name Removed] and Helloworld Regents park. Discussing the trip with my parents and Sister they have both expressed their disappointment in their dealing with [Name Removed] as well having had similar experiences.

Helloworld Tamworth NSW Doesn't LISTEN – Soooo did not listen to what I wanted, did not do the work in a timely manner, and as such by the time I realized what was happening I was stuck with a completely garbage itinerary. Absolutely wasting my precious travel time and a crap-ton of my money. NEVER AGAIN. Show details

Mostly good! – We booked a massive 4 week trip around Canada and America all through Hello World Travel Gosford. They didn't print one of our e-tickets so we franticly had to get one sent to us, then when we arrived in New York they had booked the WRONG rooms and we had to fork out an extra $2,800 on the spot to get a room! If you book with these guys make sure you TRIPPLE check everything as they clearly dont  Show details

Lack of service – Helloworld Newcastle state opening hours are 9am to 2 pm Saturday dont bother attending thet are not open. Also dont answer the phone on either Saturday or Monday mornings. If this is the service given on trying to make a booking forget it. Show details

Hello world Blacktown rip customers off & over charge them – So we booked a cruise through hello world Blacktown I was sus with stuff so I asked for a copy of the receipt things where not adding up with my bank statements I had worked out they, over charged me $100 next time I shall be booking direct with the cruise line I will never never use hello world Blacktown again they are rude obnoxious and very… Read more

arrogant especially the fat women there & [Name Removed]. also they way [Name Removed] speaks & treats women at hello world Blacktown is disgusting and vulgar. I would recommend not to use them on the grounds they rip customers off and treat customers rudely and speak down at customers and make them feel dumb I would stay clear of them can’t wait to pay the remaining balance so I don't have to deal with them ever again!

So know we sending a email to fair trading to get this sorted out

10/10 - Book with Lesley Johns! – Highly recommend using Lesley Johns from the Westgate branch. Twice now we have booked international travel involving multiple countries with her. She consistently goes above and beyond, is very clear with communication and professional. We live in Wellington and book via her in AKL because we trust the service she gives us. 10/10. Show details

Unsatisfied customer – Booked return flights for two from Adelaide to Newcastle at helloworld Kadina,at no stage during the process were we told they were non-refundable( had I known this I would not have made the booking)Unfortunately we had to cancel that trip and tried to organise a refund only to be told, by helloworld, that Qantas doesn't do refunds but will hold… Read more

flight credit for 12 months. We then try to use up the flight credits($1842.00 worth)only to be told we needed to pay a further $670.00, to use our $1842.00 credit on flights we could get online for $940.00! Having spoken to and corresponded with Qantas ,I am led to believe, had I booked online a refund would have been possible. I am disillusioned and disappointed with helloworld and will not utilise their so called "services "again. They got 1 star because I'm unable to give zero star rating.

Booking A Holiday – Went into Hello World Berwick to book a holiday and was told to ring or email the resort myself. i told them no worries and walked out and booked our holiday with someone else. will never go back to Hello World again. Show details