helloworld

helloworld

 Verified
helloworld
3.1

497 reviews

PositivevsNegative
54% · 266213 · 43%

Trip Completed Yes · No
Transparency
1.8
Customer Service
1.9
Ease of Booking
2.4

Reviews

497 reviews
Nigel
NigelPerth, WA2 posts
 

Family trip to Europe with return side trip to Phuket

Went in to Carousel in Cannington, W.A on the 03/02/2024 and asked for a quote giving dates etc....never heard back....very poor customer service....will never use again and will advise others as such! The 1 star I had to give would be 0 but it won't let me submit review otherwise.
Ruth
RuthSouth East Queensland, QLD2 posts
 

Robbed over accommodation and tours booked

We booked and paid for 5 star resort accommodation and were given 3star grunge. I had to pay an extra $1000 on arrival to get something reasonable (4 star less grunge). Our package was passed on to a third party, and the travel agent at Kawana gained extra commission. The tour was not as booked and then the travel agent's 'investigation' took so long that we weren't able to claim back the $2500 we had paid.
Disgusting experience all round! Show details
Darryl P.
Darryl P.2 posts
  Verified

fantastic and friendly service

i went into the Kotara helloworld office and was served by TALYSA,
nothing was to much trouble for her and i have now booked a great holiday,
even did some changes a week later and was helped by Talysa again with asmile Show details
Kate k
Kate k5 posts
 
Transparency
Customer Service
Ease of Booking
Gary Holtham
Gary Holtham
 

Hello world Morley

One word fantastic. The itinerary was sensational, and Sheree was fantastic to work with do it again in a heartbeat Mediterranean was beautiful. Show details
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Joanne
JoanneGreater Melbourne (Outer), VIC
 

Hello World Travel Casey Central

Heather was very helpful organising our recent trip to NZ, everything went smoothly and any changes were notified promptly. Show details
Nada M.
Nada M.2 posts
 
Transparency
Customer Service
Ease of Booking
Tran T
Tran TGreater Melbourne (Inner), VIC3 posts
 

Helloworld Rowville is a shark

In 2019, we booked with Helloworld Rowville for a trip to Canada. Then the Covid19 pandemic broke out and our trip was cancelled. nevertheless, Helloworld Rowville, out of their greed, still charged us up to 50% of the their so-called cancellation fee, which was an unethical rip-off. Then, we had to contact directly with APT crusing, the organiser, as well as the Ombudsman for the assistance. Not until then did the helloworld Rowville and APT crusing accept to refund us (almost $20k for the whole trip) when they saw the Ombudsman's interception. This was our terrible experience with them and we will never use them again nor recommend them to anyone. Be careful when booking with the heartless helloworld Rowville.
Col Pazzi
Col PazziSouth East Queensland, QLD
 

Claim to professional but fell well short

Wrong hotel bookings ruined the travel experience
Could not recommend them for any future travel Show details
Barb19
Barb19Greater Melbourne (Outer), VIC9 posts
 
Transparency
Customer Service
Ease of Booking
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Angela T.
Angela T.Sydney, NSW
 

Disinterested Travel Consultant

Made one mistake after another. Start of holiday from the wrong destination, discontinued bag destination which would mean recheck-in of bags at connecting flight. Encountered unexpected fees as result of lack of information. Overquoted balance of payment by approx. $1K, misinformation about flights & visas. Incorrect traveller's personal details. In short, a very disinterested consultant. Show details
Transparency
Customer Service
Ease of Booking
HappyCamper
HappyCamperMelbourne10 posts
 

Terrible customer service

We called in to book a trip yesterday at Narre Warren Helloworld, Fountain Gate . There was one employee chatting with a lady at her desk, coffee in hand and ignoring me for 10 minutes. I eventually excused myself and asked when would be convenient to speak with her as she just wouldn’t even make eye contact all this time. “Half an hour” was her reply so we walked out and booked at Flight Centre around the corner. Seriously? You’ve lost the plot Helloworld. Show details
Heartbroken
Heartbroken
 

I'd prefer not to leave a star

I booked a very emotive overseas trip for my father and I to travel to see our family. My father was then diagnosed with terminal cancer and the trio had to be cancelled. My father passed away 4 weeks later - now 6 months later I am waiting for our refund. Endless excuses and delays, with all the blame laid with the airline. I would hesitate to ever use a travel agent ever again. Show details
Jo Ray
Jo RayGreater Melbourne (Inner), VIC
 

Wonderful customer service

Jason (Pakenham)enthusiastically helped us to book a last minute get away to Bali. He was so happy to help us. He made us feel confident in what he did and nothing was to much trouble. He even tended to the waiting customers, who were more then happy to keep waiting for Jason’s service.
I will totally be having a Bintang to you Jason! Thank you Show details
Mrs Clooney
Mrs ClooneySydney Surrounds, NSW6 posts
 

Very professional

Fabulous service from Deanna at Glenbrook for many years. Happily backed up by the other great staff .
Have had MANY trips organised by this agency. Every one has gone perfectly.. I love the professionalism, friendliness, job knowledge and organisational skills shown each and every time. Show details

Questions & Answers

Nada M.
Nada M.

We booked Qantas flights with Helloworld prior to the pandemic. We have requested a refund through the helloworld agent. They said they would contact Qantas. We are yet to hear anything back. When will we get a refund?

Wayne
Wayne

When do I find out what cabin and what level I am on a cruise ship from Sydney to Morton bay

Sante D.
Sante D.

Where does the money go overseas

See all helloworld questions

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