- Verified customer
Great online banking and easy to deal with
I've been with Heritage Bank since forever and have always had great service from them. Their products are generally competitive compared to the market and I like that they are member owned, so beat the big 4 hands down when it comes to good service, acting with integrity and supporting the community.
Their online banking is great, easy to use and the app is great too. Would highly recommend.
A Pathetic UNTRAINED ORGANISATION
After 3 Emails with different personal,each stating different requirements to open up a SMSF account
The 2nd Last Email ((now 4 emails) I included a lot lot more than I was asked for & then one Of the IDIOT emailed me that they wanted more information
The Amount of Information I gave them was at least 2-3 Times more than any other Financial bank requires
In the Finish I told them where to go & Delete all (approx 20 pages) I emailed them from their system
I've been with Heritage a few years with a loan that we wanted to transfer the security over to another property - I checked and got WRITTEN EVIDENCE from 2 Heritage Staff about our financial position - they made multiple HUGE mistakes in calculations from their supposed "specialist banking team members" and as a result of their errors it cost us $12,000. We told Heritage, who looked into it - I spent hours getting together all the information and what was the outcome from Heritage?...... oh yeah sorry we stuffed up, here's $500 - FIVE HUNDRE...D bucks when they had cost us over $12,000!!!???!!!! I've left them and cannot rate them more poorly!! Can't believe they win awards - must be rigged!! The Royal Commission needs to give them a good look I think - their staff can't add up 2 plus 2!
not good,18months ago was great,gone downhill,will be taking my 250 grand out in feb,and not putting my wives and my super with them,worth nearly a million,so much for there cat,they really need to go back and hire people who care again.
one week triple call with no result for opening a bank account
I select the product "Heritage Bank Business Cheque Account" based on review on Mozo website but a big mistake. It took 10 days and they still haven't approve my application. (even not email sent). I called twice and ask for update. Everytime they were looking for more documents (without communicating it). So basically I should call them every 2-3 days to see what they are need. (Is this a right customer service approach). Finally after 10 days, I still not have a bank account open and they are asking for paying 80 dollar for search on the business name. How all other bank can do it via ABN/ACN but you can't?!
I decide to not go ahead with my account. If that is start, it will end up no benefit for me.
Worst bank ever! Really disappointed.
Worst banking system ever
I signed up in Aug 2019 for a savings account with a debit card online. Everything looks fine, including the online ID check. My account was generate and Debit card posted to me. Activate my card, tried to use it and was declined a few times and I can't see anything wrong when I log online to check my account. Rang up the bank and the lady told me that my account is frozen and they need to ID me again, but it can only be done at a Australia Post with paper form. The form will then be posted back to the bank, which will take 10 business before my account is active. This bank has the worst system ever, and no customer communication.
Dissapointing Home Loan
Have been with Heritage for over 30 years had first home loan in 1999 and now want to build.Applied for pre approval late last year and have updated few times this year have had a fixed term deposit. All I want is approval for loan to send to my builder to submit to council to start the process.My land is worth more than I am borrowing but seems this is not a simple process with everything needing to go to valuer first. Tempted to close my accounts and go somewhere else.
Customer Service was excellent
I spoke to Timothy today in regard to getting a small transfer done from my Christmas Club to my savings account. Timothy was lovely. So helpful and friendly. I wish all customer service reps were this nice.
No Help No answers & now no confidence
Logged on to my bank today and saw a transaction I had just made promised TWICE, Two different merchant numbers two different receipt numbers and thirty seconds or so apart. My Payee and their bank only show one transaction so I rang Heritage Bank to get the duplicate removed and boy that was where the merry go round of crap started! It seems Heritage are happy to hand out my money to anyone that asks for it and have no protection in place for immediate rectification of problems they cause. I now have to wait weeks and jump through more hoops...to recover my money that was promised without my authorization. I might add that the only reason I had to make the transaction today was because Heritage for some UNEXPLAINED reason cancelled my card and issued me with a new one saying only that my card had been compromised and flat out refused to elaborate any further as to exactly how by who or why. Since it was only Heritage that showed the duplicate transaction you would think they could fix it without causing me further delays and stress but the Team Leader and his subordinate kept only going round in circles blaming my payee's bank and expecting me to contact them when it was them that only show one transaction. So Heritage Customer service by Phone is both a waste of time and not helpful at all. The team leader eventually hung up on me claiming I raised my voice and I probably did as I got no help at all, that's 30 minutes of my life lost and I am none the wiser. I am now looking for a new Bank and if this is the norm so should you!
5 weeks for a simple personal loan application and still no approval
Cant understand how it takes 5weeks to apply for a personal loan, Multiple follow up phone calls on my behalf. Still no approved loan.
We have our home loan and business accounts with heritage with a squeaky clean credit history.
Had to apply twice because they deleted our file the first time because they were waiting on more information to be sent. The requested information was sent but misplaced.
Multiple apologies but no action.
if you're looking for a professional bank move on !!
very little banking knowledge
very unhelpful to questions of any complex nature
branch staff seemed not interested at all to requests
unable to comprehend simplest of requests and consequences of not doing so
concept and written statement of values of heritage bank is great unfortunately not upheld
Term investment and setting up a family trust
Been with the bank for about 2 years with an investment. I have found the bank to be great. Informative, helpful and a can do attitude. I set up a term deposit with the Brisbane cbd branch which went really smoothly. I then needed to set up a family trust fund. I had been to the big 4 and come out with headaches, confused and angry as their policies changed almost daily. I then went into the Kippa-Ring ring branch of heritage, the staff were very helpful and more than happy to help me set up a family trust with them. I was in and out of the branch within 30 minutes. Thank you Heritage Bank, and thank you to your friendly, helpful staff. Keep up the great work
Like talking to a brick wall - Blame the customer
My credit card details were recently compromised so I called to report/confirm this with Heritage.
The lady I spoke to initially was compassionate and helpful.
I had been waiting 7 days now and I am wondering where my new card is and when It will arrive my mail.
I recently moved to NSW (which they are fully aware of) The card is still not in my possession 8 days later and my direct debits and regular payments are not coming out of my account and I am starting to be hit with penalty fees and my credit score is being affected. I also cannot acc...
"ichoosegift" Visa card issued by Heritage Bank
worst giftcard product ever! beware when you use the card, here is my experience with my $50 gift card - (1) it will charge you $1.2 for telephone activation. (2) if you enter the PIN wrong - it will charge $0.15, so next time when retype the correct PIN, you won't have sufficient balance! and it will charge you $0.15 again! in a nutshell - activate the card online only, and make sure you write down the PIN !!
Slow to do anything hopeless if U go into.bank takes for ever to get seen to not reliable with online payments slow as compared with the big. Banks needs a shake up
Didn't give a damn
Went for a home loan through heritage bank and at first they seemed great, very friendly service. I had gone to see them the day I signed my contract, from there I got passed from person to person to handle my application right up to the final days of my contract and then told that they would not be able to help...an answer that they could have give within days instead of weeks. I don't mind the fact that they couldn't help with the loan, what I have been extremely unimpressed with is their apparent lack of interest in making simple checks, taking days for a promised call back I came away feeling as though I was simply a joke to them. If you are a small business owner I would strongly suggest you look elsewhere.
I've found Heritage Bank to be fantastic, they have been more than helpful with our two mortgages, our credit cards and the odd occasions we make large cash payments / withdrawals. Their staff have always been friendly and welcoming and the branch manager seems to pride himself and the staff in branch on customer satisfaction... This was a refreshing change after dealing with NAB who told us they couldn't give us a <80% lvr loan because we don't spend enough.
It seems the experience depends largely on the branch you are with however, I recommend you go into the proposed branch and talk to them before signing up but as I've said our experience has been fantastic.
Home loan joke
New costumer of heritage after being recommended by my home loan broker. Since day one it has been one big fiasco. It has taken close to 5 months to go from pre approval for a home loan to formal approval. Heritage have constantly lost documentation and then demanded replacements, been able to process documentation with in a reasonable time frame, have lied constantly about deadlines and time frames(it will be finished by Wednesday...1 week later still not complete. This bank have a blatant disregard for costumer care. I could go on and on. I c...an honestly say I have never dealt with such an incompetent bank. I will never be using them again and will be re mortgageing at the first opportunity. I recommend strongly to anyone looking for a home loan to look elsewhere
- ‹ Prev
- Next ›
Questions & Answers
I would like to open a bank account because I’ll be staying here for 5 month Due to work and travel. Now should I open a bank account with heritage bank or Westpac (my friend told me they were good) ? Anyone got any experience?
Should I move my banking from Suncorp to Heritage Bank? Reviews on this forum seem pretty much the same, as in BAD? Sick of the lack of customer service at Suncorp, now looking around to find a bank with real customer service. Does such a thing exist in Australia..? Would really appreciate your help.
Sometimes it's better to stick with the devil you know rather than try a Devil who might be worse. You never know what a company is like until you have a problem and need their help. The way a company treat you then is all that really matters so far as their credibility. Everyone nowadays talks the big talk, few actually follow through with any tangible action. After being a loyal long term Heritage customer I had my first problem recently (a double up charge) I was treated very poorly and forced to jump through many hoops. I had one of their supposed customer service representatives actually hang up on me after telling me to sort the problem out myself! I have yet to even hear back officially from them as to why I was ignored and why they took the same payment TWICE less than one minute apart. I don't trust Heritage at all anymore.
My best advice is that you should stay away from Heritage as clearly Customers Don't Matter to them.
Hope this answers your question,
Are heritage and westpac linked? For bank transfers?...
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.