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Heritage Bank

Heritage Bank

Branches, Online
2.1 from 145 reviews

Reviews

2.1

145 reviews
5
(30)
4
(3)
3
(6)
2
(14)
1
(92)
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dpaul

dpaul

  • 3 reviews

Excellent customer service and competitive home loan rates

published

Been with Heritage since 2016 for my first home loan and never had an issue. There customer service has always been friendly and helpful. Very competitive interest rates as well.

Transparency
Customer Service
TopicLoan Application
trompfy

trompfyGreater Melbourne (Outer), VIC

  • 167 reviews
  • 3 likes

Amazing staff

published

They have an excellent dispute process because I disputed 2 transactions. 1st one was for $18.04 and the 2nd one was for $161.91 on Wednesday 15th April 2020 and they refunded me $179.95 on Friday 22nd May 2020 then they kindly offered to transfer the money into my ING Account, which was extremely nice of them to do that for me since I closed my account.

Transparency
Customer Service
TopicGeneral Transactions
1 comment
Heritage Bank
Heritage B.Heritage Bank

Thank you for taking the time to share your feedback, we really appreciate it.

Chucky

ChuckySouth East Queensland, QLD

  • 2 reviews

People First, what a joke

published
TopicGeneral Transactions
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Liz

LizQueensland

Worst loan experience ever

published

Our broker suggested heritage for a reno refinance of our home. It was only an 80% lend and our servicing was great. After jumping through all their hoops for months and providing every document they requested they denied the loan with NO reason but said they would look at it once complete. What a joke! What’s the point? - we need funds to complete it. Now we have to start all over again with another bank and will never be using heritage unless they change their mind today.

Transparency
Customer Service
TopicLoan Application
1 comment
Heritage Bank
Heritage B.Heritage Bank
Alison

AlisonSouth East Queensland, QLD

  • 4 reviews

Lack of knowledge and staff who appear unhelpful. Would not recommend this bank.

published

Been a customer for six years. Staff have a distinct lack of knowledge and they appear very unhelpful unless you present in person. Their call centres have extremely long wait times and branch staff are way too slow. I would norecommend Heritage bank at all.

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Customer Service
1 comment
Heritage Bank
Heritage B.Heritage Bank
A D.

A D.South East Queensland, QLD

  • 2 reviews

Best Bank in Australia

published

Don't listen to the bleeting whingers, Heritage is a good bank to deal with, I'm a regular Aussie who has had nothing but positive dealings with the bank and they are genuinely really helpful, even knocked half a percent off my mortgage rate without asking them to do so, go for it, better than the big 4 by a big margin.

Transparency
Customer Service
TopicATM Experience, Credit Card Application and General Transactions
1 comment
Heritage Bank
Heritage B.Heritage Bank

Hi A.D., thanks for the great feedback. We really do focus on helping our customers as best we can.

Brittney J

Brittney JBrisbane

  • 3 reviews

Neeed to get with the times

published

Been with this bank for 9 years, not reliable at all. Awful customer service. Had to stay with them because my employer made all employees bank
With heritage unfortunately. Will be closing my account finally as soon as I can. They don’t like helping their customers out, After 9 years they refused to give me a loan. Went to Nab and they were happy to help me. They don’t offer apple pay to use your card online I was told i needed an Android to access my card on my phone which is ridiculous this bank is so outdated.

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Customer Service
TopicATM Experience, Business Banking, Credit Card Application, General Transactions, Loan Application and New Account
1 comment
Heritage Bank
Heritage B.Heritage Bank

Estate matters

published

Absolutely terrible time trying to close a deceased account. Have now tried 3 times still not able to. Told something different every time. Would not recommend this bank to anyone.

Transparency
Customer Service
TopicGeneral Transactions
1 comment
Heritage Bank
Heritage B.Heritage Bank
SeanC

SeanCDarling Downs, QLD

  • 4 reviews
  • 1 like

Bureaucracy Gone Crazy

published
Transparency
Customer Service
TopicLoan Application
1 comment
Heritage Bank
Heritage B.Heritage Bank

Hi, can you please email us at social@heritage.com.au with your name and contact details so we can get in touch with you about this? We'd like to look into this further for you and discuss your concerns.

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Amy

Amy

  • 2 reviews

A string of errors and headaches

published

We have had a loan woth Heritage for several years. Wanting a pool we tried to add to our mortgage for the build. A 'simple' process turned into 2 months of misinformation, wrong paper work and constant mistakes. We were given incorrect loan forms and told to sign them anyway. We still don't have our loan. Luckily we have our wits about us and haven't fallen into their traps, I'm sure many people have been fooled by this bank. Staff don't know what they are doing, don't trust them and stay away!

TopicLoan Application
1 comment
Heritage Bank
Heritage B.Heritage Bank
Quillero

QuilleroSydney, NSW

  • 4 reviews
  • 1 like

The WORSE bank I have ever used! Stay away

published
Transparency
Customer Service
TopicGeneral Transactions
Suzan Lovell

Suzan LovellSouth-Eastern Region, NSW

  • 10 reviews

What a waste of resources, appears to be a poorly-run bank - cannot redirect mail

published

I've brought a house where the previous owners banked with Heritage. Their mail still keeps getting delivered to me 2 years later, despite me 'returning to sender' several times AND spending time on the phone over 4 separate occasions to request they cancel the mail (previous owners have left the country). On the last occasion I spent at least 20 minutes with the Heritage bank rep going through all the possible options to cancel the mail. The Heritage Bank rep on the line assured me that now she had fixed it and I would not receive any more. And today got more mail. What a waste of resources!!! It appears to be a poorly-run bank

Customer Service
1 comment
Heritage Bank
Heritage B.Heritage Bank
Louise McLachlan

Louise McLachlanSouth East Queensland, QLD

Untrained staff

published

Incorrect account opened by us when guided by staff. Do your own research. The Target Bonus Account must be opened on the first day of the month to get the full months interest for that month. We new about the other conditios and adhered to those. We opened ours on the 6th so missed out on $210 interest for the three weeks of January. Very frustrating. Considering we play the game of chasing the best account for savings. We usually do our own research but relide on the teller's knowledge. We will not do this again.

Transparency
Customer Service
TopicBusiness Banking
1 comment
Heritage Bank
Heritage B.Heritage Bank
nobody important

nobody importantSydney, NSW

  • 12 reviews

they have the balls to take money from their customers but no balls to get it back for them

published

bank's motto is people first when it's really is people last, they will take money from their customers when they make an error but when they need to refund scammed money back to their customers they lose their balls by say get a solicitor?

Transparency
Customer Service
TopicGeneral Transactions
1 comment
Heritage Bank
Heritage B.Heritage Bank

Terrible never use Heritage Bank

published
  • +3
Transparency
Customer Service
TopicATM Experience, Business Banking, Credit Card Application, General Transactions, Loan Application and New Account
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Dave B.

Dave B.Hunter Region, NSW

Unprofessional, unqualified, mockery of a bank

published
Transparency
Customer Service
Mark

MarkAustralian Capital Territory

the head doesn't know what the tail is doing!

published
Customer Service
M M.

M M.South East Queensland, QLD

Not impressed, not coming back

published

My partner and I went into a heritage branch because we wanted to start a joint account together. When the teller discovered that my partner is not an Australian citizen, the tone quickly changed from pleasant to awkward. It's like we had to apologise for not being Australian citizens. Disgusting!
He started acting very uncomfortable and said how they need many more ID documents from "international people". We just ended up walking away, it was too hard work and he really didn't want us to be there.
. (Bunch of bogans from Toowoomba vibe, i would suggest looking elsewhere.)

Transparency
Customer Service
TopicNew Account

tried to borrow 10k personal loan secured by 10k cash in an account set up by heritage, it wad declined b

published
Sarah

Sarah

  • 3 reviews

Worst bank ever

published

Have 2 accounts a Christmas saver account and a transaction account. After being sent PIN number and bank card cant excess my money now they expect me to go to a branch whilst the girl on the phone was rude and smirked at me very rude and horrible service
If the account cant be excessed unless you go to a branch why allow people to open an account on line
Why can I excess one account without going to a branch but not the other

TopicNew Account

The reviewer stated that an incentive was offered for this review

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Questions & Answers

Mary S.

Mary S.asked

Heritage Bank

leverage

No answers
K V.

K V.asked

Heritage Bank

Is it legal for Banks to charge overdrawn fee's? For example Heritage charges $10 overdrawn fee's.

No answers
Anna B.

Anna B.asked

Heritage Bank

I would like to open a bank account because I’ll be staying here for 5 month Due to work and travel. Now should I open a bank account with heritage bank or Westpac (my friend told me they were good) ? Anyone got any experience?

5 answers
steve
steve

they are good,somebody scammed me and put negitave comments on,they are really good

Appalled
Appalled

Stay away from Heritage!! Westpac are better - also don't use Commonwealth Bank

K V.
K V.

After the Bank Royal Commissions the big 4 Westpac, Commonwealth, ANZ and National I wouldn't open a Bank Account with.

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