Used a Heritage Bank ATM at Clifford Gardens Toowoomba. I wanted to withdraw $350 for a party for my daughter. The dispenser kept making noises for around 2 minutes. The money was not dispensed I am so angry this has never happened at any atm and I’ve traveled all over the world and used them. If the money is not in my account ASAP I’m changing banks.

Heritage bank is supporting merchants such as the ones listed above and many more. I received 7000 in gift cards from uchoose, which are almost completely unusable. ACCC & AFCA have been reported to, they charge fees from 2 months- they aren't accepted, if they are apparently there is a 20% mark up- they also have fees taken out for phoning the "Merchant" in this case is oxygen (global I believe) for heritage to support these absolutely fraudulent organizations who are clearly taking advantage of people is absolutely abhorrent

i called the call centre to adjust my debit card n she only demanded my debit card number nothing else, whats the point having security questions?? n when i asked how much to call this call centre she said its free but it cost me more than $10 for 2mins call. very dumb people!!!

Branch service is great but if you want a home loan try somewhere else. 40% deposit for an investment property, with long term reliable tenants, that yields an income 30% above the repayment rate is not enough to secure a loan.

Called on weekend and was notified of interest rate. Deposited money next business day. Same day interest rate was bumped down by .15% however I didn't find out until several days later. Contacted them to withdraw funds given I was not notified of the changing rate and was told i would lose my interest as it was a condition of interest that no withdrawals are made in the month. I suggested that given the circumstances they should override the penalty however they wouldn't have a bar of it. Most banks give their customers advance notice of a rate change however was advised Heritage Bank don't. "Heritage Bank - People Last"

Heritage branch at Springwood in QLD has outstanding service. Every time I go there, the staff are caring and so professional. Michael went above and beyond in helping me get my transaction through as smoothly as possible. WELL DONE everyone, you bring back days of old where your genuine interest in helping others shines through!!!!

next day payment and still not allowed to send money to other banks. I love the no fees but if i cannot even send money, Im looking at other banks

We have banked with Heritage Bank now for close to 8 years. In the beginning the service we received was friendly, personable and helpful. However, in recent years we have found the service is lacking. We tried to open a business account but the requirements made this impossible (topped off with rude customer service) - we went to St George and had no issues with opening an account. In addition, I find it difficult to pay $300 a year in fees on a mortgage account when I'm already paying $16,000 a year in interest, particularly when the service is subpar. We are actively looking elsewhere for a better deal with better customer service and I would recommend others do the same.

We have used Heritage bank for 25 years and never had problems, but their Bpay is useless, we had transferred money to the tax department on the 27th of October, and on the 5th of November got a message from the tax dept asking where the money was since it was due on the 28th, it only suppose to take one day to transfer I believe, I am so annoyed right now....We did the right thing, changing banks I think because this cannot happen again...

After a store refused to issue my refund after receipt issued and refund approved, I went into my local branch to see what my options were, well that was a waste of fuel, we can't do anything we can't see the transaction, refused to help because I was a online transaction, I'll be going back to the big 4 that's for sure

Heritage bank offers great rates (currently about 0.2% lower than the main 4) but that's where the pro's end. The bank has forms for almost anything you want to do (eg. to redraw money from my home loan), long wait times for phone support and multiple issues with their online (such as you need to type the password in slowly or it errors out, and the eStatement feature doesn't work).

I tried to apply for a mortgage with Heritage and I followed up over 10 times across a three-week period and they simply couldn't take all my completed forms and submit them to credit. Dont waste your time with a bank that obviously doesn't care!

I've been with Heritage bank for 4yrs now with home loan and everyday accounts. Anytime I phone up I speak to someone who is friendly and can 9.9/10 times answer any questions I may have. I live in Victoria and have still been able to bank with them easily. I hear they're opening a bank up in Vic at some point so that will make it even easier. I was previously with CBA for over 10yrs and was never treated as well.

Heritage issue the gift cards marketed by Australia Post. These are virtually unusable online. Uber, paypal, gymshark, David Jones, Menulog, forget all of them. I could go on, but the list is endless. These cards are totally not fit for purpose.