Hertz

It would be 0 stars if possible. No discussion regarding tolls. Thought would just be charged on the vehicle on completion. Nope, lovely admin fees, charged a month later. 4 day hire ends up being nearly $4k due to lock broken by scumbags and charged the maximum (convenient!) excess as our corporate policy is to not pay the excess reduction… Read more

(yep, our cross to bear!) but the arrogance and disregard are palpable. I was partly the id*ot, I accepted a car, that had not been washed, had dirt inside the vehicle and had very obviously not been detailed. Will never use this company again and wll be encouraging my thousands of coworkers to do the same...

Don't book from the Hertz app or become a Gold Member! I downloaded the Hertz app via the Google Play Store and signed up to become a Gold member. I booked a car from Canberra Airport; the price quoted was $169 altogether, including the maximum damage waiver. When I paid, I was charged $170. I rang Hertz immediately explained my situation,… Read more

operater told me they were not sure why it happened and advised to email customerservicesau@dollar.com. I received a reply stating that I was charged in USD. I requested a review because I am based in Australia, live in Australia and used an Australian card. I have heard nothing back to this date. To make things worse, they charged me an extra $62 on the day of car pickup as a MDW. My understanding was that the maximum damage waiver was included in the price I paid.

Other things that went wrong are too numerous to list: an international charge fee, Different car received than the one booked, car I got had much smaller boot size that didn't even fit one checked luggage properly, the petrol tank was not full (about 6 liters less than full), and I was misleaded saying car was a plug-in hybrid when it turned out to be a regular hybrid.

If anyone reading this is planning to file a lawsuit against Hertz, include me. I have recorded all proof.

Hertz is a company from hell, with no customer service, stay away from them

Oh yes it HERTZ – Stay away from hertz. We were stranded in flood waters in Spain last night. Ended up having to abandon the car & walk through knee deep water to safety. When we contacted hertz for help all they were interested in was the car. They actually wanted us to go back to the car to get the paperwork& said we couldn’t get another car until we returned… Read more

first one. That’s the one floating down the A7. Yeah seriously. Offered absolutely no help at all. After many hours on the phone we got somewhere. Had to cancel the contract just to get a refund. Moments after the last call they actually called back to see if we had the keys. Appalling, disgusting service. No real concern for us at all. Never again.

Verry bad the suspension was bad felt evrey bump and keept falling out of the seats VERRY UNSAFE And EVEN BEHIND THE SEATS WAS DUSCUSTING SUPRIZE THEY DIDENT HAVE RATS I HAD A MIGRAIN FOR 2DAYS STRAGHT JUST STARTED RELEVING verry Duscusted PLEASE DO NOT RENT A TRUCK OR A CAR AND IF YOU DONT COME BACK WITH A FULL TANK YOU HAVE TO PAY FIVE DOLLERS… Read more

PER LETTER AND GIVE YOU BARLY ANY MILAGE But the customer serves was good but still DONT it dosent matter about coustermur serve it MATTERS ABOUT THE SAFTY SO STILL A 1 STAR VERRY BAD BAD BAD and bearly any grip on tires wired OIL IN CUP HOLDERS AND THE STARING WILL ALINMENT WAS SUPER BAD IT WAS REALLY WOBBLY WIGGLY AND MARKINGS ON THE DOOR THE HERTZ IS JUST A MONEY GOBBLER VERRY BAD FLOORS WHERE A BIT STICKY (CAB SUSPENSION BAD AS HELL)

Hertz Barcelona Saints to Seville - Dec 2025 - 5 day hire - We booked this vehicle using the Hertz website about six month prior. This was a one way hire and noticed that one way hire option was removed in November 2025 from Barcelona Saints, so if you need one way, book early. Remember to create a Gold member account and log in as once the… Read more

booking is made as Hertz cannot link that to your account. The process was easy to follow with extras varying depending on which country you are booking in. I logged in several times to compare tariff rates on hire and they changed regularly. We stuck the original quote however you can save if pay upfront. When we made inquires with Hertz Australia about our bookings prior to leaving they informed us that a bond is normal and would be refunded. We opted for pay upon pickup that incurred additional surcharge but provided flexibility that we needed. We opted for the Hertz Super Cover Insurance after looking at the options and considered what our Credit card insurance / travel insurance would cover with the hassle etc to make any claims if they arise and the reviews for people who have gone down that route. We were cautious after reading the reviews, scams and tricks reported by Hertz customers that played out like a Seinfeld episode but we did not experience these. The Barcelona Hertz office is clearly visible from the Saints train station (vehicle drop off end). Prior to collecting the vehicle We made a video and recorded any existing damage external/internal and underneath to the vehicle. We did not receive an existing damage report from Hertz Saints and was reassured that with Super Cover it was not required however I expected an email with these details as per previous Hertz rentals that never arrived. Petrol/Gas was precharged that turned out to be okay for us as it was one less thing to worry about. Also payment was required to use a Credit card in the name of the driver. The onboarding process was quick as our details had been pre-populated in the online booking. Helpful staff provided a map and directions to collect the vehicle that was located in an adjacent street carpark, level -5. We had an International drivers licence but only needed to show Australian drivers licence. Similar experience in Seville Airport for return. Follow the rental return signs through the ground level carpark, with Hertz return area visible as soon as you go through the first carpark. Again record a video of the vehicle. The staff were also friendly and I received an emailed receipt shortly after dropping off the vehicle. No additional charges or surprises for cleaning, damage etc. Do some research on driving in Spain including entering restricted areas with your local accommodation before entering the area on Google Maps. We had a positive experience on both ends with Hertz Spain. I'd recommend going with the Super Cover Insurance offered by Hertz as it resolves any issues upfront and peace of mind. From our positive experience we would use Hertz Barcelona Saints again.

Decided to go through Hertz while in Canberra for our holiday rental and was not disappointed. Went with the Prestige full size suv, which to my surprise, was a brand new Landrover Defender 110. The only bad things about this car is I had to give it back and now the wife wants one. Heaps of room for the kids and luggage. Super economical if you… Read more

car about that. Pick up and drop was super easy as well. Staff went above and beyond to make sure we had everything we needed for the kids seats and that we were happy with the car. Would definitely hire again.

Wonthaggi Depot, 4* for customer service but that's where it ends.... Truck wasn't cleaned before we took control, empty bottle of soft drink and persons paperwork with personal details on it, in storage space behind seat.... Truck was due for a service back in October but as it had only done 79119ks on pick up they obviously didn't bother, it… Read more

ran like an ol chaff cutter, the truck was all over the road, and not changing gears when you went up hills or did turns. Or take off from traffic lights....warning lights kept coming on to say it needs servicing... My biggest gripe is obviously HERTZ in GENERAL DO NOT TAKE CASH ..... I ARGUED WITH THEM THAT EVERYONE NOW HAS TO TAKE CASH (BUT APPARENTLY HERTZ ARE SPECIAL N CAN DO AS THEY PLEASE ..... In future clean your trucks before next person takes it and get THEM SERVICED we want what we pay for not what you are too lousy to do....Should be MANDATORY THEY ARE SERVICED WHEN STATED, EVEN IF THE K'S AREN'T DONE.... OUR SAFETY should be YOUR PRIORTY... Have now just discovered on paying tolls they do that, Have told them I will pay it to avoid HERTZ FEES that will NO DOUBT be ADDED. Waiting to here back from them.... will update when resolved

ordered a premium car from vienna airport and got a lesser car with a damage door mirror that they had taped up with duck tape! looks ugly and if it comes off and injures someone who will be to blame? was coerced into accepting it or lose the pre payment and security deposit they collected before admitting they were giving me a lesser car. Got… Read more

abused at the counter because they didnt like me complaining in front of other customers. absolutely appalling. this is a scam company masquerading as a car rental company. Highly recommend you choose any company other than this one unless you like being abused and cheated

Waited in line tonight at the Cairns airport for 1.2 hours while one employee slowly tried to process a long line, taking 12-15 minutes per person. The entire airport had cleared leaving just us desperate fools who’d booked with Hertz who were also taking car of Dollar and some other subsidiary company. It was excruciating for everyone, truly a… Read more

miserable experience that reeks of corporate idiocy. Saturday night, you knew we were coming (well, actually you didn’t?’) and rostered one person to process us all. Why? The guy behind me tried to call head office, I high fived him. This was the worst experience ever and a great advert for everyone else. Goodbye from me Hertz.

Very Disappointed – $38.50 Admin Fee for One Toll I was shocked to be charged a $38.50 admin fee for going through just one toll in a Hertz Boondall rental. I had registered the vehicle to my toll account, but unfortunately passed one toll before it linked. I understand there are admin costs, but nearly $40 for a single toll is unreasonable. It… Read more

feels like a cash grab and leaves me very reluctant to use Hertz again.

This kind of excessive fee really damages customer trust. Please reconsider your approach.

After reading in their advertisement that the vehicle we wanted was available for two days for "$162 total with "no hidden taxes and fees. We show you the full price of the car upfront." Being charged $ 238.28 to which was added $17.00 Vehicle Rego… Read more

recovery, $8.65 Administrative recovery, Card surcharge $3.56 and $27.63 G.S.T. all of which we only found after returning home to access the invoice on our home computer, leaves us in doubt about the trustworthiness of this vehicle renter. If contemplating using them it would be wise to ask for a full written quote before arriving at the renter's depot by which time it would likely be too late to walk away and find an alternative. The requested vehicle was substituted too! In fairness the $202.60 bond that Hertz held was returned to our bank account the following day.

Our motorhome broke down Coonabarabran NSW then husband who has a heart condition needed an ambulance.Because of the extreme heat and husband condition I sourced a hire Car from HERTZ at Dubbo but through BOOKING.COM I managed a lift (400klm turn… Read more

around trip) to collect the car a day early and paid accordingly.Was advise if I returned the car early I could ask for a refund. I drove 1000klm in 2 days to get husband home quickly.Hosed and vacuumed the car and returned the Car to HERTZ in Hervey Bay 2 Days short of the hire period.There is no such thing as a refund for unused rental.HERTZ claim they cannot refund monies for bookings through an online site even though ALL CHARGES are shown on both HERTZ pickup invoice and the drop off invoice. BOOKING.COM were answering emails until the original rent period expired and now I'm locked out of my booking and the pass code doesn't work any longer.

They overcharged me $700 for 2300km I did not drive. Went to the Parkes Elvis Festival 2026, needed a car to get around to events, drive Parkes to Sydney. All up we did 900km, but charged for 3,300km because of their error in milage records. Cannot get any persons email or phone to call & get resolved. Show details

Extremely Disappointed! I rented a vehicle from Hertz Ballarat on 20/10/2025 for 35 days, arranged by AAMI due to an accident involving my own car. At the time of hire, I asked the customer service representative if I would be required to pay anything out of pocket. She confirmed that I would not incur any costs and that everything would be… Read more

covered by my insurance (AAMI). I paid a refundable bond of $200 as part of their standard rental policy.

Within 3–4 days, AAMI finalised the settlement, and I agreed to it. As a result, I returned the rental car within 5 days to the same branch and to the same customer service representative. After inspecting the vehicle and confirming that everything was in order, and when she was about to release the bond, she informed me that $2.40 per day would be deducted from my bond. I advised her that I had not been notified of this charge at the time of rental and that it was not mentioned in any of the rental agreement documents. When I asked for clarification, she was unable to provide an explanation and advised me to contact my insurer, insisting that it was not a Hertz matter. Despite my concerns, I had no option but to proceed with the deduction, as I could not contact AAMI immediately to resolve the issue.

After returning home, I contacted AAMI. They confirmed that no additional charges were issued by them. The AAMI representative was kind enough and contacted Hertz while I was on the line and later informed me that Hertz could not find a vehicle that matched my original car and had provided a slightly higher model, which resulted in the extra daily cost. She also confirmed that Hertz had not notified even AAMI about this either before or after the rental. She advised that a Hertz manager would contact me regarding the matter. However, to date, none of the Hertz management staff have contacted me regarding this matter

Although the balance of my bond was processed on the return date, it remained on hold in my bank account. I contacted Hertz again on 27/10/2025 and was advised that couple of their staff members were on leave, and they could not explain why the bond was still on hold. They asked me to wait until those staff returned. The remaining bond was only released on 29/10/2025, despite the vehicle being returned on 25/10/2025.

While the extra charge of approximately $14 is not a large amount, if I had kept the vehicle for the full 35-day rental period as originally agreed, I would have incurred an additional $70–$80 unexpectedly. I am extremely disappointed with the service provided, particularly by the Hertz customer service representative, as well as the Hertz management team.