Hertz

After booking the reservation, I call Hertz to inquire about if there would be an issue if we were late in picking up the car. The agent (I did not get her name) was very helpful and rebooked the reservation for a later pickup time. From 3pm to 3:30 pm. and Drop-off time from 9am to 10am. New confirmation #K7772084162. On March 3, 2024, we arrive… Read more

to the Hertz Tampa airport location around 3:45-4pm to pick up a Full-size SUV, GMC Yukon. We get handed keys to a Nissan.

We were told that they didn't have any GMC Yukon's available, I asked that they provide us with something more closely similar to a Yukon than the Nissan they tried to give us. The agent was able to find a Yukon and stated that it had high mileage (60,000). He handed us the key and said I had to sign a $200.00 hold.

On March 8th @10am sharp, we attempted to return the car to Royal Palm Beach-Southern Blvd HLE. We were told they did not accept car there they gave us the address and directions to drop it off at the West Palm Beach Airport. I asked if there wouldn't be any issues returning the car there the agent said no, they do it all the time.

Now Hertz charge me additional $810.59.

I called and was informed it was because we returned the car to a different location than we were supposed to.

I called back and I was placed on hold for over an hour and no one came back on.

I completed a survey and asked to be contacted. No one has contacted me.

I am unable to attach additional photos

Defective truck – I rented a Fuso 3T Canter truck from Hertz Taren Point branch. I have rented the same type of truck from the same location on several previous occasions and never had a problem. The truck was defective. The gearbox was a 6 speed auto which would randomly choose the wrong gear, eg 6th gear at 20kmh almost stalling. Or stay in 3rd or 4th with… Read more

the engine revving it’s guts out then eventually go to 5th. Or suddenly change down a few gears. Spent 3 days being beeped at by other drivers wondering what I was doing.

The gearbox just had a mind of its own, like possessed.

The staff at the branch we’re no help, just tried to suggest it was something to do with how I was driving. I have been driving for 40 years and hold a HC licence. I also own a 7T Fuso truck.

I called Road Service and they did not turn up. Instead I had a call from the branch suggesting I was driving it wrong and shouldn’t use the gears. The gear shift was in D. I was not using the gears. It is supposed to look after itself.

I managed to get the truck back to the branch, but today had a call from the branch claiming there was nothing wrong with the truck.

Even though a call to Fuso technical had advised that it appeared the gearbox needed reprogramming.

I will never rent from Hertz again.

Absolute disgrace. I have been a Hertz Gold Club member for 20 years and have never experienced such shocking, disrespectful service until my recent visit to the Gold Coast Airport (Coolangatta) branch.I booked and paid in advance, received my confirmation, and completed the online check-in link. Yet, when I arrived at the Gold desk, the customer… Read more

service officer casually told me there was a 'problem' with my booking and refused to explain what it was. Instead of helping, he forced me to stand at the counter and call Hertz Reservations myself. What followed was an incredibly frustrating game of pass-the-blame. Reservations told me to ask the counter staff; the counter staff told me to ask Reservations. When they finally spoke to each other on my phone, the desk agent still refused to help, handed me a useless number for 'Customer Care' that led to a dead end, telling me to email, and completely abandoned his post as a service agent.I was forced to walk away, go to Reddispot, who sorted me out immediately with a cheaper car and vastly superior service. To make matters worse, Hertz still hasn't refunded my prepaid booking, and a promised follow-up call from a manager never happened. I am still chasing my money via email.

Ripped off. Purchased the hertz hire car through booking.com. in Australia... all I had to pay was $379 aud for an additional driver at pick up in the UK. Ended up paying another $1927 aud. They promissed the deposit would be refunded at the drop… Read more

off, if the car was full of fuel and no damage. It was full of fuel and no damage. They lied then directed me to their customer service who just dismissed it. It's a scam. They and booking.com know what they are doing preying on those who don't understand the terminology and jargon. Don't use either

Hertz UK charged over $1200 extra for an 'upgrade' when our flight was delayed by 6 hours. The $1000 deposit we had already paid would have been forfeited if we declined the 'upgrade'. Disgraceful

AAMI arranged a rental car through Hertz Mitcham , what an absolute delight these Ladies were , extremely polite and professional, they made the process very straight forward it was all completed in a timely manner , they organised a car same size… Read more

etc as my own, when i returned the car they were just as helpful and courteous. Very well managed business, a great experience on a stressful day.. Well Done to all.

Amazing service ,William and Gillian was very polite and I needed to wait a few minutes . I was given a mango lassi as a refreshment . Ella with a smile - Great services Show details

Hertz Marion South Australia Just wanted to pass on my sincere thanks especially to Yuvraj for going above and beyond. Sealing my wallet in an envelope and ensuring it was safely held after hours for collection after hours. In his own time !! I had left it in the vehicle accidentally, his honest professionalism, exceptional customer service… Read more

that was genuinely appreciated.

It’s rare to find service that’s both thoughtful and efficient. You’ve earned my trust and gratitude.

Very disappointing experience with Hertz Darwin As a regular Hertz customer, this experience was a real let down. When we arrived at the Darwin counter to collect our booking, there was an issue with the vehicle that had been provided. The vehicle was not serviced and was not the vehicle we had booked. When we returned to the counter to request… Read more

another vehicle, we were initially told that we could not be given another 4WD/2WD because those vehicles were allocated to another group. We were told that our only option was to cancel our booking and rebook, which would have left us approximately $200 out of pocket. We explained that as the situation was completely outside our control, we should not be financially disadvantaged because of an issue on Hertz's side. The staff member eventually offered to change our booking to a lower vehicle category while keeping the booking at the same price. While I appreciate that a solution was eventually offered, the whole situation was extremely frustrating and disappointing, particularly as a regular Hertz customer. We should not have been put in a position where we were expected to either accept an unsuitable/unserviced vehicle or pay an additional $200 to resolve an issue that was not our fault. To make matters even worse, two days after returning the vehicle, I received an email titled "Overdue Rental Reminder", despite having already returned the car and personally handed over the keys to a staff member. This added another unnecessary concern and further highlighted the lack of communication and organisation. Overall, a very disappointing experience from a company I have regularly used. I would expect much better communication, vehicle preparation and customer service from Hertz.

Washington Union Station. Abysmal service. Vehicle was downgraded without change of price. My wife actually wasn't put on as an additional driver - good thing we phoned back during the trip. And customer service later not helping at all. Never again. Show details

Zurich: Lady at counter doing nothing for nearly 10 minutes before serving me. Fun in 38 degree heat! Argued with me for at least 5 minutes then gave me what I asked for many times, very politely. I did no damage to the car yet was charged AUD $1600 for 2 supposed 'slight scratches' to 2 wheel covers as stated by the guy which then became dents to… Read more

the wheels. These 'slight scratches' were probably due to all the road works throughout all of Europe!!!! I did no damage to the vehicle. I can buy 4 original Citroen wheel covers here in Australia, fly return to Zurich, put them on myself as they are clip on and it would still be cheaper that what they say I owe. I have all insurances but this is just a SCAM by Hertz, which unfortunately I now know is common. While I appreciate that there can be language issues - wheel cover to wheel and 'slight scratch' to dent, in insurance are vastly different things. Not the car I ordered/booked months before - much larger which for a 69 years old woman travelling solo was interesting, but I am also someone who drives on the 'other' side of the road regularly without incident. I asked about the tolls and was given incorrect information. When I wrote to Hertz their response was a joke, ambiguous and basically they don't care. My recommendation to anyone hiring a vehicle is make sure you take a video of the whole vehicle including the wheels! Since COVID customer care seems to be non-existent with too many companies.

Where do I start. I checked in online before arriving. As I lined up to get my keys the man in front of me checked in (after I had) asked for an upgrade, and was given the car I had booked. The only reason I booked with hertz was to get a hybrid. They gave that hybrid to someone else who had not booked one and told me it’s my fault for coming… Read more

after him. When asking for my surname (which is long and foreign) I received a scoff a from the man on counter along with the words “what the fk is that” whilst taking my license from my hand to look at the surname. He then told me I should’ve checked 3 minutes earlier than the guy ahead of me and I still could’ve gotten the car I booked, was completely unapologetic, and offered me a $50 fuel discount after I raised the fact that I had checked in earlier. When I told him $50 covers nowhere near the amount a hybrid would have saved (again, the only reason I booked hertz) he laughed and said “you only have the car for 2 days, how far can you even go” whilst rolling his eyes. I sat down to call my husband and ask if he wanted to cancel or just get another car and was told “good news, another hybrids come in” and was told I just have to sit and wait for it to be cleaned. 5-10mins later I was told a hybrid had in fact NOT come in and now I have no choice but to accept their petrol car. As id already been waiting so long, I caved and accepted the XTrail. After getting into the car and turning on the aircon, the car smelt so strongly of marijuana or cigarettes that I had a headache by the time I got home, there were still belongings from the person before me on the car, like hair ties and a cigarette under the chair. I had discussed having the car from 3:30pm Friday to 3pm Sunday and was never told the office would be closed and I’d be asked to drive the car to the airport and pay extra for the one way drop off. I was also not told they had changed drop off time to 10am and sent a contract to me that I wasn’t asked to read or sign. I will be send through an email with all of the disgusting details of this service and will never use Hertz again. As well as warning everyone I know about them

Credit card produce in my name as I’m the company name. They won’t accept legit card in banking app as it has my name I’m disabled unable to go there and why so diff to when u give credit card over a phone Worse customer service ever Show details

I had a rental organised due to a car repair. The pick-up and drop-off were okay and efficient, but far from a warm customer experience; just down to business. The real sting came when I accidentally registered the car for e-tolls after the first day of the rental. I call the Toll company and they would not let me pay because the charge had gone… Read more

directly to the Hertz business account. Hertz office would not let me pay either at drop-off for whatever reason.... a few weeks later, I was stung with a bill that included an admin fee that was 18 times the value of the toll due, plus GST, thank you very much.

Absolutely disgusting service at the Melbourne Airport Hertz site. I booked a car through the business page and clearly disclosed that I was 24 years old. After going through the list of available cars in the 24+ category, the Mustang appeared as an option — so I booked it. When I arrived in Melbourne, I was suddenly told I needed to be 25 to… Read more

drive it. I explained that the system showed it as available for 24-year-olds, and that’s the only reason I booked it. Staff told me there was nothing they could do, and they also refused to transfer the booking to my partner, who is over 25 the service was rude, dismissive, and completely unhelpful. I’ve never experienced such poor customer care. I won’t be using Hertz again — Budget or Avis offer far better service and better prices. Overall, a really disappointing and unprofessional experience at Hertz Melbourne Airport.

Every step of this rental process was more difficult than it should have been. Poor customer service, I would say poor communication but there was absolutely no communication on their end what so ever. It was a lot of guessing on my end. Even when I tried to communicate and verify each step prior, the phone was either never picked up, or when I… Read more

finally did reach a representative, I was given incorrect information. I appreciated a ride was provided to and from the location but every step of the entire rental was quite the process when it should not have been. Called ahead to verify the price and was given false information from multiple sources and was charged significantly more in the end. When waiting for a pick up ride, was expecting a Hertz car to arrive so I waited 30 or so minutes past the scheduled pick up time looking for one. Finally an unmarked car was who picked me up, with no sticker, no sign, with someone who was not wearing any Hertz shirt or Hertz lanyard or any sign of employment. No vehicle make, model, or license plate was given to me so I was not told what to look for either. When dropping off the rental, was not instructed at all on how to do so, even after calling and asking on how to do so. Had to guess on how, and then was called multiple times afterward being told I had done it wrong even though no instructions were given at any point. Even when I had a scheduled pick up time, still had to wait 30-40 minutes at Hertz when I was only the second customer there and that was after already waiting 30 minutes to find the unmarked car to pick me up. Phone is hardly ever picked up and automated phone system difficult to navigate. Disappointing all together

The mention of Product Review brings change A visitor to Canberra dropped a hire car back to Hertz in Fyshwick on a Thursday and asked to rebook for a Sunday pick up. She was told it would be easier to do on line. Not knowing Canberra well, she accidently marked a depot 20 minutes away in Mitchell. Trying to collect the car in Fyshwick on Sunday,… Read more

she was informed it could not be done as the booking was done online for a Mitchell pickup. It would possible to cancel and rebook in Fyshwick but the Mitchell booking refund would take a long time. We headed out the door to pick up the car in Mitchell, mentioning that this would make a good item for Product Review. As we were loading our bags to go to Mitchell, the friendly Fyshwick attendant called out and informed us that they had a car from Mitchell on site and he might be able to sort it out to our satisfaction. He did. Did the mention of your site prompt an improvement in service?

Taking unauthorised transactions out of my account, so far adding up to $1,527 I’ve rang them so many times (up to 10 times a day) no answer. I’ve written emails. I had to cancel my card so they would stop extorting money out of my bank account. I’m disputing the money that they took. Show details

Ordered vehicle to be picked up from Avalon airport. Was told we’d have to wait until they opened at 8.30am even though our flight landed at 7.30am. That was ok. Was at the desk at 8.30am and told we’d have another significant delay while they cleaned the car. Not acceptable!!!!! Clean the car when it comes back or don’t hire it out straight away. Not happy. The staff member was rude and indifferent. Won’t be using this company again. Show details

I had booked a 12 seater van for a family trip. Three days after booking, the night before our trip I called hertz to confirm pick up. Was told there were no available vehicles and sorry we didn’t tell you. Very disappointed, my booking still sits there, no cancellation details and still states return the vehicle tomorrow. No proper communication… Read more

from the company at all and had I not thought to call the night prior, 10 family members would be standing in their office to pick up the keys this morning. Why would they not have called me to tell me there was no vehicle for us? They had all of my details well in advance!