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388 questions from our users
Is it true that members over 60 can get their Super out now?
Hi Elle
Thank you for your question....
Read more Ordinarily, you'll need to meet a retirement condition in order to withdraw your super. There are 3 main criteria under which you are eligible to make a lump sum withdrawal on 'Retirement' grounds. They are as follows: You have reached your 'preservation age'* and declare yourself to be fully retired with no intention of working more than 10 hours per week in the future You have ceased any single employment arrangement (e.g. change jobs) between the ages of 60 and 64 You are over 65 *Your 'preservation age' is dependent on your date of birth (D.O.B) as detailed below: D.O.B Before 1 July 1960 -> Preservation Age is 55 D.O.B 1 July 1960 to 30 June 1961 -> Preservation Age is 56 D.O.B 1 July 1961 to 30 June 1962 -> Preservation Age is 57 D.O.B 1 July 1962 to 30 June 1963 -> Preservation Age is 58 D.O.B 1 July 1963 to 30 June 1964 -> Preservation Age is 59 D.O.B After 30 June 1964 -> Preservation Age is 60 If you meet a condition of release under retirement grounds, you can withdraw your funds in an unrestricted capacity. If you would like to speak to a member of our team further about this through live chat, please follow this link and click ‘Got a question?’ in the bottom right-hand corner of the screen: https://www.hesta.com.au. To speak to a member of our team over the phone, please contact us on 1800 813 327 (8am-8 pm AEST). Kind regards The Team at HESTA
What is the product type or option?
Hi Maria
Thank you for your question....
Read more Product type refers to the specific HESTA offerings available to members which is inclusive of super accumulation and income stream products. For our super accumulation and income stream products, we offer a mix of ready-made investments pools and choice asset classes with a total of 10 different options to choose from. More information on our investment options can be found here: https://www.hesta.com.au/members/investments.html If you have any further queries please call us on 1800 813 327, 8am-8pm AEST, Monday-Friday. Kind regards The Team at HESTA
Hi. I have been off work for 6 years due to medical condition and most likely this will be an early retirement since I cannot go back to work. I have had accessed lump sum payments a number of times from my HESTA super. My super money was not much in it as i held my other super through Self Managed SuperFund. I was informed I can withdraw all of my funds in Hesta super, however I prefer to keep it open for when I sold my property under SMSF I intend to deposit the money to HESTA. My question is how much money I need to have in my HESTA super to be able to leave it open. Thank you
Hi Zenaida
Thank you for taking the time to get in touch with your enquiry. ...
Read more We're sorry to hear you have been unable to work due to your medical condition. The minimum balance to keep a HESTA account open is $6000. If you have any further questions, please call us on 1800 813 327 Monday-Friday, 8am-8pm AEST and a member of our team will be happy to assist. Kind regards The Team at HESTA
Thank you..
When withdrawing super for financial hardship, is this allowed once every financial year or once every calendar year?
Hi Kerryn
Thank you for getting in touch....
Read more When withdrawing your superannuation due to financial hardship you can make a withdrawal once every 12 months. The 12 months is not based on financial year or calendar year. Once a withdrawal under a financial hardship claim has been processed the 12 month counter starts (not from the date of the signature). If you have any further enquiries about accessing your super, you can find more information here: https://www.hesta.com.au/members/your-superannuation/accessing-your-super.html Alternatively, you can call us at 1800 813 327 and our team will be happy to assist. Kind regards The Team at HESTA
Hi
I am considering changing my super. What would be the process? Would you guys help me merge my old super here or Do I have to the running around? Please let me know.
Hi Niranjan
Thanks for your question. ...
Read more We certainly welcome all members into our super fund which means you don't need to be working in the Health & Community sector to join our Super Fund. All industries are welcome to join HESTA and we will accept contributions from any employer within Australia. If you’d like to find out more information, you can visit our website here: www.hesta.com.au Alternatively you can speak to a member of the team with any further questions you may have by calling 1800 813 327 (8am-8 pm AEST). Kind regards The Team at HESTA
Hi, Am I able to withdraw my entire super as a lump sum when I turn 60?
Hi Bamboozled
Thank you for taking the time to get in touch with your enquiry. ...
Read more Based on current legislation, you'll need to meet a retirement condition in order to withdraw your super. If you meet a condition of release under retirement grounds, you can withdraw your funds in an unrestricted capacity. There are 3 main criteria under which you are eligible to make a lump sum withdrawal on 'Retirement' grounds. They are as follows: 1. You have reached your 'preservation age'* and declare yourself to be fully retired with no intention of working more than 10 hours per week in the future 2. You have ceased any single employment arrangement (e.g. change jobs) between the ages of 60 and 64 3. You are over 65 *Your 'preservation age' is dependent on your date of birth (D.O.B) as detailed below: D.O.B Before 1 July 1960 -> Preservation Age is 55 D.O.B 1 July 1960 to 30 June 1961 -> Preservation Age is 56 D.O.B 1 July 1961 to 30 June 1962 -> Preservation Age is 57 D.O.B 1 July 1962 to 30 June 1963 -> Preservation Age is 58 D.O.B 1 July 1963 to 30 June 1964 -> Preservation Age is 59 D.O.B After 30 June 1964 -> Preservation Age is 60 If you meet a condition of release under retirement grounds, you can withdraw your funds in an unrestricted capacity. If you have any further questions, our Customer Care team will be happy to assist you. To speak to a member of our team through live chat, please follow this link and click ‘Got a question?’ in the bottom right-hand corner of the screen: https://www.hesta.com.au. To speak to a member of our team over the phone, please contact us on 1800 813 327 (8am-8 pm AEST). Kind regards The Team at HESTA
Why does Hesta don’t have an App for the phone ?
Thanks for getting in touch with your question. ...
Read more Our HESTA app has closed for now as we make improvements. We would love to hear what you would like to see in the new and improved app. Once we receive your feedback, we will pass it on to the relevant team. The good news is we have a new look to our online account to make managing your super easier from your mobile or desktop. Just go to hesta.com.au/login to start using it. Please let us know if you have any further questions regarding your account and we will be more than happy to assist. Kind regards The Team at HESTA
So the app has been offline since, what, JULY 2020 ? a TWO YEAR gap?
Hardly agile.... ...
Read more What's a likely release date? Your competitors have managed to sort this out.
Does hesta have income protection
Hi Karen
Thanks for reaching out. ...
Read more Hesta does offer Income Protection. Our standard Income Protection cover has a 90-day waiting period to age 67, however 30- and 60-day waiting periods are available. Income Protection Cover (IP) provides a monthly benefit to assist you and your family in meeting ongoing living expenses, in the event you are sick or injured and cannot work. Members can apply for a monthly benefit of up to 85% of their pre-tax salary, and can choose from a waiting period of 30, 60 or 90 days. For full details of our insurance policy, please download our Insurance Product Disclosure statement here: https://www.hesta.com.au/content/dam/hesta/Documents/Insurance-options.pdf If you would like to apply to increase or decrease your insurance cover, or add more insurance to your policy, log into your account online here: https://my.hesta.com.au/login and go to the 'insurance cover' tab and follow the prompts from here. Please let us know if you have any further queries at all. Kind regards The Team at HESTA
I need to withdraw some money from my Income Stream - please advise how to do this online through Hesta.
Hi Kerrie
Thank you for getting in touch....
Read more To make an online withdrawal from your Income Stream account, you can log in here: https://my.hesta.com.au/login. Once logged in, click on the ‘Payments’ menu along the top then click on ‘Withdrawals’. Under the make a lump sum withdrawal heading, you’ll be able to input the amount you wish to withdraw next to the total withdrawal box. You can withdraw an amount between $1,000-$10,000 per day subject to account type. If you hold a Transition to Retirement (TTR) income stream there are limitations to how much can be withdrawn in a financial year (10% of the balance as of the 1st of July that financial year). Additional commutations are not considered to be included in the minimum draw down so these funds are generally used first. If you wish to customise your withdrawal by specifying which investment options to draw from, please click on: ‘show draw down method’ and select ‘customised withdrawal’ which will then generate the investments table for you. Once complete, simply click on ‘make a withdrawal’ to submit your request. You will receive a confirmation message at the end of the process advising your withdrawal has been submitted. That withdrawal will be processed within 24-48 hours, and from here allow 1-2 business days for the funds to clear in your bank account. If you would like to speak to a member of our team, please contact us on 1800 813 327 (8 am-8 pm AEST). Kind regards The Team at HESTAI currently have a fortnightly payment scheduled but need to transfer $500 to my nominated bank account. Please advise how I can do this online.
Thank you
Hi Kerrie
Thank you for getting in touch....
Read more To make an online withdrawal from your Income Stream account, you can log in here: https://my.hesta.com.au/login. Once logged in, click on the ‘Payments’ menu along the top then click on ‘Withdrawals’. Under the make a lump sum withdrawal heading, you’ll be able to input the amount you wish to withdraw next to the total withdrawal box. Please note you can withdraw an amount between $1,000-$10,000 per day subject to account type. If you hold a Transition to Retirement (TTR) income stream there are limitations to how much can be withdrawn in a financial year (10% of the balance as of the 1st of July that financial year). Additional commutations are not considered to be included in the minimum draw down so these funds are generally used first. If you would like to speak to a member of our team about this process, please contact us on 1800 813 327 (8 am-8 pm AEST). Kind regards The Team at HESTA
Where can I find my spin code
Hi Rod
Thank you for getting in touch....
Read more The SPIN number is now known as a Unique Superannuation Identifier (USI). The Unique Superannuation Identifier (USI) for HESTA is HST0100AU. If you would like to find out further information, you can head here: https://www.hesta.com.au/members/forms-resources/FAQs.html Kind regards The Team at HESTA
Hello I am having trouble paying my bills and I would like to know the release of some super could you please help me out
Hi Jamie,
Thank you for your question. ...
Read more Depending on your age and personal circumstances there are ways to access your superannuation before you reach retirement. Please give us a call at 1800 813 327 and our team will be happy to give you further information and answer any further questions you may have. You can find more information about accessing your super here: https://www.hesta.com.au/members/your-superannuation/accessing-your-super.html Kind regards The Team at HESTA
Does the waiting period start from when you submit your claim? I submitted a claim the beginning of April and was told i would be back dated. However after many many many emails, phone calls and AIA losing my documents on more than one occasion, then sending me emails to request the documents that i had already sent on more than one occasion, then me having to ring to say they were sent weeks ago and then send again! i finally got my first income protection payment mid November. I questioned back payment and was told my claim began in July however it didn't and is clearly shown on my member portal the exact date being 4/4/21 my claim for IP commenced.
So does that mean because of the incompetence of an employee of Hesta or AIA losing my documents and not bothering to call me after weeks which has turned this claim to an exhausting 7 months of begging and calling, financial stresses beyond belief that you then restart my claim date so I don't get backpay? NOT FAIR
Hi Shell
We’re sorry to hear of your experience and would like to look into this further for you. We will be sending through a private message so we can gather further details and have a member of our team get in touch. ...
Read more Please note that the waiting period starts the last day physically at work due to injury. Kind regards The Team at HESTA
My I suggest you go to AFCA sooner rather than later as they will help you. They reopen on Jan 4th.
https://www.afca.org.au/about-afca/contact-us
Will income protection be back dated if my claim takes longer to process
Hi Shell
Thanks for your question. ...
Read more Our standard Income Protection cover has a 90-day waiting period, however 30- and 60-day waiting periods are available. Members who make an Income Protection claim receive the benefit from when the waiting period ends. Consequently, when a claim is approved by the insurer, if the waiting period has passed the benefit is back dated. For full details of insurance cover through HESTA you can download our Insurance Choices booklet here: https://www.hesta.com.au/content/dam/hesta/Documents/Insurance-options.pdf If you have any further questions, our Customer Care Team will be happy to assist you further. To speak to a member of our team over the phone, please contact us on 1800 813 327 (8am-8 pm AEST), or +61 3 9200 4714 when calling from outside Australia. Kind regards The Team at HESTA
So when does the waiting period begin? Is it the day you make your claim ?
Hi Shell
Thank you for your question. The waiting period starts the last day physically at work due to injury. ...
Read more We have responded to your other question and have also reached out through private message to gather further information so that someone from our team can contact you to resolve your concerns. Kind regards The Team at HESTA
hi, im severely over weight and want to access my super for weight surgery. how do i do this?
Hi Sarah
Thanks for your question....
Read more Depending on your age and personal circumstances there are ways to access your superannuation before you reach retirement. Please give us a call at 1800 813 327 and our team will be happy to give you further information and answer any further questions you may have. You can find more information about accessing your super here: https://www.hesta.com.au/members/your-superannuation/accessing-your-super.html Kind regards The Team at HESTA
When applying for financial hardship Do I provide bank statement
Sorry, no idea. I suggest you ask them
Hi Gabriella
Thanks for reaching out. ...
Read more Our call centre team will be able to assist with your application. Please give them a call on 1800 813 327, 8am-8pm, Monday-Friday. Alternatively you can also chat to us online here: https://www.hesta.com.au/members.html. Click the ‘Got a question’ banner in the bottom right corner to initiate a chat. Initially you’ll be speaking to our chat bot Liz, but you will be able to request to speak with a real person by requesting ‘Live Chat’ when prompted (our Live Chat operates from 9am-5pm Monday-Friday, AEST). Kind regards The Team at HESTA
How can I roll my super to Hesta? I work in the hospitality sector
Hi Cathy
Thank you for getting in touch....
Read more We certainly welcome all members into our super fund which means you don't need to be working in the Health & Community sector to join our Super Fund. All industries are welcome to join HESTA and we will accept contributions from any employer within Australia. If you’d like to find out more about us, visit our website here: www.hesta.com.au To speak to a member of our team over the phone, please contact us on 1800 813 327 (8 am-8 pm AEST), or +61 3 9200 4714 when calling from outside Australia. Kind regards The Team at HESTA
ok thank you
will someone help me? When can Hesta release the fhsss?I needed my fhsss to be released cause I purchase a property already had final approval. I'm just waiting for my money to be release, I need to pay my deposit by Tue 21/09/21. According to ATO Hesta needs to release it.
thanks
Hi FFJ
Thanks for bringing this to our attention. ...
Read more We will be reaching out through a private message to gather your details so we can assist you further. Kind regards The Team at HESTA
Hi wanting to retire on income stream Can you advise
Contact Hesta , can apply online, not to complicated, if you log onto Your account, and your of the age , takes about three weeks to start Your income stream , I received my first payment yesterday, regards David Cook
Hi Deidre
Thanks for your question. ...
Read more For more information on how to set up an income stream and how to access additional services, please see the following link: https://www.hesta.com.au/members/retirement/income-stream.html If you have any further questions, our Customer Care team will be happy to assist you. To speak to a member of our team through live chat, please follow this link and click ‘Got a question?’ in the bottom right-hand corner of the screen: https://www.hesta.com.au To speak to a member of our team over the phone, please contact us on 1800 813 327 (8am-8 pm AEST), or +61 3 9200 4714 when calling from outside Australia. Please note we're currently going through a busy period, so there may be a call wait time. Kind regards The Team at HESTA
Hi there
I'm wanting to ask Hesta about accessing funds for a weight-loss surgery. I'm 32 and myself and my partner really need to look into this and wanting to know how much I can access? How long it takes to process? What fees come from Hesta? And what taxes will be taken for the surgery? Thank you
Hi Shelley
Thanks for your question....
Read more Depending on your age and personal circumstances there are ways to access your superannuation before you reach retirement. Please give us a call at 1800 813 327 and we’d be happy to give you further information. We also have info about accessing your super on our website: https://www.hesta.com.au/members/your-superannuation/accessing-your-super.html Kind regards The Team at HESTAGet an answer from our members and HESTA Super Fund representatives
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