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Hewlett Packard Australia

Hewlett Packard Australia

1.5 from 193 reviews · View Statistics
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Reviews

  • Product Quality
    1.7 (101)
  • Return Claim MadeYes (45) · No (67)
  • Shipping
    1.8 (47)
  • Warranty Claim MadeYes (48) · No (67)
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A Miller
A Miller
  • 8 reviews

Customer Service poor

published

I as simply getting a replacement cartridge . I had to deal with someone who didnt have a good grasp of english. They were following a script and couldnt make any decisions themselves and had to go and ask their supervisor every 5 minutes. Then each call they would come back with different requirements. It took about about 6 weeks and hours and hours and many calls and truck loads of paperwork to replace an ink cartridge. I cant imagine. HP you have got customer service so wrong.. Printer itself has had so many issues as well. I wont buy another

Product Quality
2/5
Incentivised Review No
Michael
MichaelSydney, NSW
  • 2 reviews
  • 2 likes

Possibly the worst warranty/customer support on the planet

published

HP lure you in with dedicated dashboards for you products and direct support links from your products, but then do nothing about replying or addressing anything automatically. You are left to contact an offshore phone centre that most of the time also to nothing to address your problem. I've had this repeated with 3 different laptops and each time I have had product failure/warranty response failure and customer service failure. These are poorly manufactured products with horrible warranty support. Avoid at all costs.

Product Quality
1/5
Incentivised Review No
tark m.
tark m.South East Queensland, QLD

Was everything i expected. 5/5 but then.....

published

It stopped working soon after warranty...for mine, it either works or doesn't work and i'm thinking it don't work. period.

Product Quality
4/5
Incentivised Review No
KieranM55
KieranM55Greater Melbourne (Metropolitan), VIC
  • 2 reviews

Gave incorrect advice, then take no responsibility

published

I phoned HP sales support to get their advice on buying a new laptop charger as I couldn't find my current one online anywhere. They let me know the model number, and said they don't have any in stock so I should find it online somehwere. I purchased the exact model, only to plug it in at home and have it tell me it is the wrong one and it won't charge. When I called HP sales back, they deny all responsibility and are no help at all in trying to organise a refund/exchange with the store I purchased it from - all the phone staff are very clearly trained to protect profit levels, as opposed to creating life-long HP customers.

Please do not call their sales team like I did - instead call the PC store you want to purchase from.

Incentivised Review No
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lickthespoon
lickthespoonSydney, NSW
  • 7 reviews
  • 2 likes

Shocking customer service

published

Customer service is horrible. Phone call for tech support was disconnected 3 times. Had to wait on Whatapp chat for 8 minutes for a 3 word reply.

Incentivised Review No
Return Claim MadeNo
Charley
CharleyMetropolitan Adelaide, SA
  • 13 reviews
  • 8 likes

Printer stopped working after 8 months

published

I bought a Hewlett Packard wireless colour laser printer in January 2021. In September 2021 the printer stopped working. I contacted Hewlett Packard through their WhatsApp chat (which was frustrating) and a technician came to my house to fix it. The printer now prints, but the wireless printing function doesn't work anymore. I have no idea why the technician did not check that wireless printing worked or not. Now Hewlett Packard keep on phoning me twice on Mondays and hanging up without leaving a message. I can't be bothered dealing with them at the moment and will try to get a refund from the seller instead.

Product Quality
1/5
Incentivised Review No
Charley
Charley
Gnoj69
Gnoj69Melbourne
  • 5 reviews
  • 1 like

Unreliable Laptops and Terrible Service

published

This is my second top spec HP Z book notebook in 8 months. The previous laptop had issues with freezing unexpectedly. It took 3 months to resolve until i finally managed to get a refund. My new laptop is 2 months old and the integrated camera does not work. Good luck trying to get a resolution as they waffle, don't respond in a timely manner and expect you to use Whatsapp to log service requests!
I run a business and don't have time to chat on Whatsapp. If this doesn't get resolved quickly, I will definitely not be buying HP laptops again. They used to be a great product, but I don't know what has happened since. Be warned. If you want reliability and support, stay away.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Related Articles

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Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
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dont buy extra insurance not worth it!!!

published

good product brought for my daughters schoolwork took out the extra insurance accident etc meant to be fully covered put in a warranty claim now 3 wks later cant get a straight answer wont repair on hold for hrs at a time then your just told that person cant help and put through to someone else more time on hold

DONT BOTHER paying for the extra insurance its about as useful as used toilet paper

Product Quality
1/5
Shipping
1/5

HP Envy 4524

published

Terrible products! Every time you need to undergo a time consuming process of reconnection. Never ever will by from this company!

Product Quality
1/5
Incentivised Review No
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HP Australia services

published

My laptop rubber feets are damaged, tried to order it from hp Australia, sent me $197 quotation saying that I can't replace it by myself.

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Incentivised Review No
arno
arnoGreater Melbourne (Metropolitan), VIC

horrible business

published
Product Quality
1/5
Incentivised Review No
Nicolaas
NicolaasSouthern and Hills, SA

Terrible service

published

Phoned to request a printer regional reset, which they said they can do. They forced me to purchase new ink cartridges, black and colour, before they can do the reset. Then when I phoned back to have the work done they said they cannot do it, and by the way, sorry for having to spend additional money which is now wasted. Their offer is that I must buy a new printer from them rather and throw mine and the ink I bought away. $70 down the drain. Don't even bother trying to phone the service desk, it is machine driven and cannot help you.

Incentivised Review No
Return Claim MadeNo
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mjohnson
mjohnsonSydney, NSW

Horrible Customer Service

published
Product Quality
1/5
Shipping
3/5

Sold with a failed battery

published

Bought HP laptop less than a month ago. Battery wouldn't charge. Did HP online check and was told to replace battery. Huge inconvenience as I'd just finished setting it up with Word and security etc. Took it back to JB and got a refund and bought a different brand laptop. Once bitten twice shy.

Product Quality
2/5
Incentivised Review No
Ian
IanWheatbelt, WA
  • 3 reviews
  • Verified

Worst consumer support I have ever encountered!

published

In the last 12 months I have bought two black ink cartriges for my hp 1510 printer and neither of them worked. I used a different brand one that did until it ran dry. I tried tto get them to replace tha faulty ones and they refused! They tried to sell me a new printer at a discount price and I said no, then they offered me a discount on a new cartridge but that was dearer than the off brand one I can get. Bottom line is, no more hp products for me.

Product Quality
1/5
Incentivised Review No

Questions & Answers

Edward H.
Edward H.asked

Printer HP mEnvy Photo 7822 has stopped with paper blockage and flashing sign in window saying 6201922A. I removed the blokage but the flashing sign is still present. What does this mean?

No answers
Patricia H.
Patricia H.asked

What does hp product this electrical cable belong to.
F1-09050252460A, CT:WATSFOAHHXJFAP

No answers
ibujenny
ibujennyasked

I just want to order some printer ink online from Australia..where do i go?

No answers
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