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Hewlett Packard Australia

Hewlett Packard Australia

1.7 from 105 reviews

See the Best Online Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(13)
(4)
(1)
(5)
(82)
  • Incentivised Review Yes (0%) · No (100%)
  • Product Quality
    1.7 (37)
  • Return Claim MadeYes (21) · No (21)
  • Shipping
    1.9 (17)
  • Warranty Claim MadeYes (25) · No (22)

lrm99

lrm99

  • 2 reviews

Worst customer service ever experienced

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

  • Verified customer

Customer service? Not at all!

published

Ordered a laptop with delivery between 5-10 days and an email promising to get this expedited. Email received a few days later with an expected delivery date almost 7 weeks later. Multiple calls, webchats and emails but no resolution. Had calls disconnected, been promised call backs with no response, and emails remain ignored. I will be putting in a PayPal dispute because this is absolutely awful. I have used HP since I was a teenager. Never again.

Return Claim MadeYes
Warranty Claim MadeNo

Shilo40

Shilo40Sydney, NSW

  • 2 reviews

HP wait customer service.

published

Hp omen 3 weeks old. I spent 2hrs every day trying to get hp to help with problems. Took 4 attempts to get it picked up for a return.staff either don't care or don't know how to do their job. If you thinking about buying a HP computer DON'T. Stay away from them. I have a 9 year old Hp laptop that is good. Just a bit slow and old now. Stay as far away from HP as possible. You will only be disappointed.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedHP Omen 15.6
See all answers

Hewlett Packard Laptop Worst Product And Service Ever!!!!

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes

Robert

RobertSydney, NSW

  • Verified customer

Awful customer experience

published
Shipping
Return Claim MadeYes
Warranty Claim MadeNo

DanInBrisbane

DanInBrisbaneSouth East Queensland, QLD

Worst customer service process

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedHP ENVY 15
See all answers

Adam

AdamSydney

  • 2 reviews

An insufferable company uninterested in long term customer relationships.

published

My product is in warranty and HP can't fix over the phone (60mins). I'm sent a tutorial instead and despite entering the exact numbers correctly, the authentication fails. Its not that I can't handle the tech giant HP (Hewlett Packard) - I can - I'd just rather not given the other alternatives.

Product Quality
Warranty Claim MadeYes
Product PurchasedHP Pavilion 15

  • Verified customer

Good example of customer support done wrong

published
Return Claim MadeYes
Warranty Claim MadeNo

Kumar

KumarGreater Melbourne (Inner), VIC

My HP all in one Desktop is not even a year- stopped working

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
Nick

NickSouth East Queensland, QLD

Hewlett-Packard customer Service

published

To say I'm disappointed with HP customer service would suggest I actually got served at all.
I have now had a laptop in for repairs for 36 days and still yet to have any contact. I have been advised by my retailer that I would be contacted directly.
Still waiting!!!
My daughter hasn't had her laptop this term and at this rate she wont see it this school year.
There is one star on the rating as it doesnt allow 0. They havent done anything to earn that one star.
NJW

Return Claim MadeYes
Warranty Claim MadeYes

DAM.

DAM.Perth, WA

Extremely satisfied with HP Customer support.

published
Return Claim MadeYes
Warranty Claim MadeNo

kylie

kyliePerth, WA

  • 6 reviews
  • 3 likes

HP Envy 5030

published
Warranty Claim MadeNo
Product PurchasedHP Envy 5030 All In One Printer

Ray O.

Ray O.

  • 2 reviews
  • Verified customer

Very sad to say I wont be buying HP Products anymore!!!

published

For the last 10 years I have been a fan of HP products, I have laser printers, colour laser printers, a Spectre x360, and an all in one desktop. Recently I purchased 2 laptops on the advice of one of the telephone services agents. I wanted them to be able to use a USB C dock to extend display and charge while connected. The laptops recommended did not do either of these things, and it was a fight to return them the day they were delivered, and then all they would do is offer laptops that were $1000 more that could perform the function necessary (all other models were out of stock and I needed them within a week). Pretty poor showing for such a big supplier of computer products. Sad to say HP has lost this customer for good.

Product Quality
Shipping
Warranty Claim MadeNo
Product PurchasedHP Pavilion 14
See all answers

Hamid A.

Hamid A.

  • 2 reviews

Poor Customer Service, Terrible Coordination

published

I bought a HP Spectre and the cooling system does not work. HP arranged a pick on Friday between 9 am to 5 pm and informed me by email. For the whole day no body showed up. At 5 30 pm I called them and they told me it would be on Monday. Then again they told me the driver will contact you and it was 6 pm I was still sitting in my office. Finally I came home on 7 pm with the laptop. The interesting fact is that no one from HP chase it up. Have a good weekend HP support team and HP customer service. You don't need to be worried about your customer's time. Thank you very much for the fantastic day.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedHP Spectre X360
See all answers

Welly

WellySydney, NSW

HP x360 i5 pavillion is a big scam!!

published

I bought the laptop and within 4 months it malfunctioned. I sent it back for repairs and, I have been waiting over month for my laptop to be repaired but has been no feedback. I have tried calling HP multiple times and each time the person on the other end of the line tells a different story. No one seems to know where my laptop is or when it will be returned to me. This is impacting my ability to complete business related tasks. I'm extremely dissatisfied with the customer service of HP and will not be purchasing from them again. Please save your dollars.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedHP Pavilion x360
See all answers
Anonymous Reviewer

Anonymous ReviewerGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • Verified customer

Great service

published

I bought a HP spectre in 2017 and recently the laptop cannot turned on. It’s already passed warranty so I called customer service and asked for advice. Next day they sent me an express courier and picked up my laptop. They fixed the issue within 1 day and sent it back, free of charge, priority shipping.
Couldn’t be happier, they even gave me extra adapter eventhough I told them there was no need for it. Got my laptop fixed and back with me within just 3 days and no effort required, fantastic service!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedHp spectre
See all answers

Very Poor.new desktop cannot connect to WiFi.

published

Very bad... New computer so many problems. Put on hold but no assistance provided. HP wants you to purchase their products but technical assistance is bad.
Technical Support voice recorded message. Unable to resolve my issues. Very poor service level is bad.

Return Claim MadeNo
Warranty Claim MadeNo

Sam

SamSydney, NSW

Bought Hp Envy Laptop 2 Weeks Back And I Don't Want You To Share My Fate

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedHP Envy 13
See all answers

Hamid

Hamid

  • 3 reviews

Don't go close!

published

Bought a laptop online. Took me 12 phone calls to 3 companies (hp, Ingram-Micro and Toll) to follow-up my "delivery", ended up having to drive and collect it myself. Brought the item home only to find that it was defective. Then it took me another 13 calls and useless cycles through the customer "service", to get them "approve" the return. The return process not any easier either!
Only easy when you buy from them, the pain starts then.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers

Judy999

Judy999Greater Melbourne (Outer), VIC

  • 7 reviews
  • 4 likes

Exceptional service help desk

published

For what ever reason I managed to change /remove a settings on my pc
I phoned the help desk and briefly told the guy what was happening.
The guy done a remote access into my pc and fixed the issue
Polite patient nothing was an problem.
I am confident that I can further contact if I have any other issues or any questions.
I can not fault HP.
I have come over from Apple to HP windows.
I am so pleased I made the move.when I need to change my other PC I will purchase another HP.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedHP all in one PC
See all answers

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Questions & Answers

John W

John Wasked

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DAM.
DAM.

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