Worst customer service ever experienced
Completely agree / concur with other reviews here on HP's customer service. I placed my order for a new tower PC to be delivered within 15 business days. After a week I get an email saying the order has been delayed due to material constraints. No ETA. Then took three weeks of calling to get it out of them that there are no parts to make the machines and there is no ETA on receiving the parts, let alone delivery. Multiple times promised a member of the sales team would call me back with an alternative machine, to no avail. Had to call the custo...mer complaints line 4 times to get someone from sales to deal with my order. Meanwhile, once the order did ship, no tracking number was provided (despite being promised it would automatically email to me), and I had to call Toll for 40 minutes to work out a simple delivery time. Awful stuff. Zero stars for Toll as well, as usual.
- Verified customer
Customer service? Not at all!
Ordered a laptop with delivery between 5-10 days and an email promising to get this expedited. Email received a few days later with an expected delivery date almost 7 weeks later. Multiple calls, webchats and emails but no resolution. Had calls disconnected, been promised call backs with no response, and emails remain ignored. I will be putting in a PayPal dispute because this is absolutely awful. I have used HP since I was a teenager. Never again.
HP wait customer service.
Hp omen 3 weeks old. I spent 2hrs every day trying to get hp to help with problems. Took 4 attempts to get it picked up for a return.staff either don't care or don't know how to do their job. If you thinking about buying a HP computer DON'T. Stay away from them. I have a 9 year old Hp laptop that is good. Just a bit slow and old now. Stay as far away from HP as possible. You will only be disappointed.
Hewlett Packard Laptop Worst Product And Service Ever!!!!
I recently bought a HP 17-BY0001TX 4DQ72PA 17.3"FHD Core i5-8250U 2G-AMD Radeon 530 8GB 2TB DVD W10, the issue I have with the laptop is that the left hand hinge has become loose over a short period of time through regular opening and closing of the laptop this has cracked the base also, I have contacted HP regarding warranty as the laptop is only 6 months old, and the damage is not through abuse or any type of impact if it was I would have claimed it on my home insurance.
This is where the problem begins.
HP requested photos to assess the ...
- Verified customer
Awful customer experience
TLDR: HP don't communicate with the delivery service. They might try to surprise you with it early. They might be very late. They might do both. Don't order online from them.
Here commenceth the saga of the HP laptop delivery.
I ordered a laptop online.
HP didn't give me a tracking number. (They don't give anyone traking numbers).
The courier tried to ambush me with the laptop a day early. (No communication from HP).
Worst customer service process
Purchased a laptop through the HP online store. The purchase resulted in being billed twice and refunded once from a single transaction.
Called the HP after sales support team the following business day, they advised order was void and to re purchase.
Following the advice of their after sales support staff after three days and eight phone calls I ended up with four duplicate orders, being billed three times and owed hundreds in refunds that cannot be processed until they fix their supply chain issues.
When the laptop finally arrived it was a...lso not configured properly and required reinstallation of many key hardware profiles and drivers. Love the products, but the company sales process and particularly the after sales support Zendesk service are simply not capable of handling any problems or issues.
An insufferable company uninterested in long term customer relationships.
My product is in warranty and HP can't fix over the phone (60mins). I'm sent a tutorial instead and despite entering the exact numbers correctly, the authentication fails. Its not that I can't handle the tech giant HP (Hewlett Packard) - I can - I'd just rather not given the other alternatives.
- Verified customer
Good example of customer support done wrong
I bought a laptop online but made a small mistake in the delivery address. I rang to fix it but was told I couldn't as their system doesn't allow changes (possibly a Paypal restriction) and that I would have to cancel the order and place a new one. They said I should be able to use the payment as a credit for the new order and someone would contact me to redo the order for me. That never happened. I read their web site and it said PayPal refunds take 5 business days. So I then placed a new order and decided to wait for the refund. That was a mi...stake. 18 days later and still no refund. Over the last few weeks I rang, I used their online chat and I lodged a support ticket. Each time I was promised I would be contacted with an update - the support ticket promised a maximum 48 hours before I was contacted. Still no contact. Then I rang and after receiving the same promises I asked to lodge a complaint. The representative said sure please hold. They hung up. I tried ringing back but each time I selected the option the call would say transferring to Customer Support and would just go silent. I found their complaints phone number and rang that and said I wanted to lodge a complaint about not receiving my refund and the poor customer service. They created a ticket but then just transferred me back to Customer Support without taking any details of my complaint. This representative tried to be helpful but they are dealing with another uncontactable internal refunds team who have not provided any details or updates. They can only send another email to them. I asked what about lodging a complaint about the customer service and they transferred me to a "manager" who just said the same things about waiting for the other team to provide an update. But no complaint details taken or raised. They clearly aren't interesting in listening and learning from their customer's poor experiences. Still waiting. Never again.
My HP all in one Desktop is not even a year- stopped working
I have 3 different systems at home, DELL for 4+ years, Mac for 3+ years & HP all in one desktop less than 1 year...
My HP all in one has now stopped working with a BLUE SCREEN and I have been complaining about this to the HP customer support for the LAST 1 MONTH but they are unable to resolve my problem and every day I get to talk a new HP representative who suggests the same steps as the previous ones...they have completely failed in assisting.
They made me even BUY A 64 GB pen drive for no reason and wasted my $25.
And today, I am trying t...o take their assistance again but they say that they do not have an update from their SR team ( this is non-sense) and its already been 30 days. I AM NOT BLAMING THEM WITHOUT PROOF, HERE IS THE REFERENCE NO - 30742306. FINALLY, I GOT TO KNOW THAT HP DO NOT HAVE A CUSTOMER SERVICE CENTER IN AUSTRALIA I WOULD NEVER EVER BUY HP AGAIN NOR I RECOMMEND ANYONE IN AUSTRALIA TO BUY HP
Hewlett-Packard customer Service
To say I'm disappointed with HP customer service would suggest I actually got served at all.
I have now had a laptop in for repairs for 36 days and still yet to have any contact. I have been advised by my retailer that I would be contacted directly.
My daughter hasn't had her laptop this term and at this rate she wont see it this school year.
There is one star on the rating as it doesnt allow 0. They havent done anything to earn that one star.
Extremely satisfied with HP Customer support.
I purchased a HP Notebook in June 2016. Last December, the keyboard malfunctioned. As I had purchased the notebook from Harvey Norman, I returned to Harvey Norman who sent my laptop to HP in Singapore. HP repaired the keyboard free of charge. A couple of weeks ago, the keyboard did not work again. None of the letters which I pressed would work so I had to attach a separate keyboard. I again contacted HP. They were very helpful. They sent a courier to pick up my laptop telling me that it would take 9 business days to check it out. My lap...top was picked up on Friday 26th October. I received tracking information and information on what was happening with my laptop. Today, 5th November, less than the 9 business days advised, my laptop was delivered with a new keyboard fitted free of charge. I am extremely happy with HP and would consider purchasing a HP laptop again should I need to upgrade in the future.
HP Envy 5030
I purchased this printer less than a year ago and have had no end of problems. HP customer service was not helpful. They took over my computer and still didn't fix it but stuffed up all my settings while they were about it. I have spent hours and hours trying to get his fixed. It still won't scan. I have had problems with printing, photocopying and scanning. Each time they fix one they bugger up another. I am on my second phone call today after they hung up after I waited just over an hour. I think they have an automatic cut off after a...n hour as this same thing happened to me yesterday. 1 hour 15 secs and the phone hangs up. I don't know if they will ever answer but in the mean time, my printer does not work. I always bought HP products but never again.
- Verified customer
Very sad to say I wont be buying HP Products anymore!!!
For the last 10 years I have been a fan of HP products, I have laser printers, colour laser printers, a Spectre x360, and an all in one desktop. Recently I purchased 2 laptops on the advice of one of the telephone services agents. I wanted them to be able to use a USB C dock to extend display and charge while connected. The laptops recommended did not do either of these things, and it was a fight to return them the day they were delivered, and then all they would do is offer laptops that were $1000 more that could perform the function necessary (all other models were out of stock and I needed them within a week). Pretty poor showing for such a big supplier of computer products. Sad to say HP has lost this customer for good.
Poor Customer Service, Terrible Coordination
I bought a HP Spectre and the cooling system does not work. HP arranged a pick on Friday between 9 am to 5 pm and informed me by email. For the whole day no body showed up. At 5 30 pm I called them and they told me it would be on Monday. Then again they told me the driver will contact you and it was 6 pm I was still sitting in my office. Finally I came home on 7 pm with the laptop. The interesting fact is that no one from HP chase it up. Have a good weekend HP support team and HP customer service. You don't need to be worried about your customer's time. Thank you very much for the fantastic day.
HP x360 i5 pavillion is a big scam!!
I bought the laptop and within 4 months it malfunctioned. I sent it back for repairs and, I have been waiting over month for my laptop to be repaired but has been no feedback. I have tried calling HP multiple times and each time the person on the other end of the line tells a different story. No one seems to know where my laptop is or when it will be returned to me. This is impacting my ability to complete business related tasks. I'm extremely dissatisfied with the customer service of HP and will not be purchasing from them again. Please save your dollars.
- Verified customer
I bought a HP spectre in 2017 and recently the laptop cannot turned on. It’s already passed warranty so I called customer service and asked for advice. Next day they sent me an express courier and picked up my laptop. They fixed the issue within 1 day and sent it back, free of charge, priority shipping.
Couldn’t be happier, they even gave me extra adapter eventhough I told them there was no need for it. Got my laptop fixed and back with me within just 3 days and no effort required, fantastic service!
Very Poor.new desktop cannot connect to WiFi.
Very bad... New computer so many problems. Put on hold but no assistance provided. HP wants you to purchase their products but technical assistance is bad.
Technical Support voice recorded message. Unable to resolve my issues. Very poor service level is bad.
Bought Hp Envy Laptop 2 Weeks Back And I Don't Want You To Share My Fate
I bought HP Envy X360 two weeks from the hp online sales here in Australia; now the display/screen turns dark and flickers intermittently to an extent that whole display turns black and I can just see my reflection in the glossy screen, this happens when the power cord is disconnected from the laptop, when I called for the support services, India based technical representative said that, they cannot send a technician over for a repair and hence I need to spend a whole day waiting for a courier to show up and pick up this piece of junk (no, they...will not let me drop this junk to the nearby post office at my convenience, rather they want me to take a whole day off to wait for the courier guy to arrive), the repair service may require another 7/8 days for repair and yet another 2/4 days for delivery. What could be worse than this? I will be without a laptop for the next 11 days-an equipment which I need to make a living. I'm really missing the touch of quality here, which I received from Dell Australia. I bought a dell laptop overseas and when I came here in Australia, it stopped working due to a major hardware issue, I called Dell and within 10 minutes of my call, they created a service order number and the sent the technician the very next day. I would not recommend anyone to buy HP products anymore. As I'm still under the cooling-off/change of mind time frame, I will try to get a full refund back, if not possible, I shall escalate this issue with the NSW fair trading, a Government agency which checks on the unscrupulous traders. I have all the proofs (invoices, email history) if anyone wants to see. Please make sure that no-one buys HP products anymore unless they don't care what they are buying.
Don't go close!
Bought a laptop online. Took me 12 phone calls to 3 companies (hp, Ingram-Micro and Toll) to follow-up my "delivery", ended up having to drive and collect it myself. Brought the item home only to find that it was defective. Then it took me another 13 calls and useless cycles through the customer "service", to get them "approve" the return. The return process not any easier either!
Only easy when you buy from them, the pain starts then.
Exceptional service help desk
For what ever reason I managed to change /remove a settings on my pc
I phoned the help desk and briefly told the guy what was happening.
The guy done a remote access into my pc and fixed the issue
Polite patient nothing was an problem.
I am confident that I can further contact if I have any other issues or any questions.
I can not fault HP.
I have come over from Apple to HP windows.
I am so pleased I made the move.when I need to change my other PC I will purchase another HP.
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