Reviewer Photos & Videos
Was everything i expected. 5/5 but then.....
It stopped working soon after warranty...for mine, it either works or doesn't work and i'm thinking it don't work. period.
Gave incorrect advice, then take no responsibility
I phoned HP sales support to get their advice on buying a new laptop charger as I couldn't find my current one online anywhere. They let me know the model number, and said they don't have any in stock so I should find it online somehwere. I purchased the exact model, only to plug it in at home and have it tell me it is the wrong one and it won't charge. When I called HP sales back, they deny all responsibility and are no help at all in trying to organise a refund/exchange with the store I purchased it from - all the phone staff are very clearly trained to protect profit levels, as opposed to creating life-long HP customers.
Please do not call their sales team like I did - instead call the PC store you want to purchase from.
Shocking customer service
Customer service is horrible. Phone call for tech support was disconnected 3 times. Had to wait on Whatapp chat for 8 minutes for a 3 word reply.
Printer stopped working after 8 months
I bought a Hewlett Packard wireless colour laser printer in January 2021. In September 2021 the printer stopped working. I contacted Hewlett Packard through their WhatsApp chat (which was frustrating) and a technician came to my house to fix it. The printer now prints, but the wireless printing function doesn't work anymore. I have no idea why the technician did not check that wireless printing worked or not. Now Hewlett Packard keep on phoning me twice on Mondays and hanging up without leaving a message. I can't be bothered dealing with them at the moment and will try to get a refund from the seller instead.
Unreliable Laptops and Terrible Service
This is my second top spec HP Z book notebook in 8 months. The previous laptop had issues with freezing unexpectedly. It took 3 months to resolve until i finally managed to get a refund. My new laptop is 2 months old and the integrated camera does not work. Good luck trying to get a resolution as they waffle, don't respond in a timely manner and expect you to use Whatsapp to log service requests!
I run a business and don't have time to chat on Whatsapp. If this doesn't get resolved quickly, I will definitely not be buying HP laptops again. They used to be a great product, but I don't know what has happened since. Be warned. If you want reliability and support, stay away.
dont buy extra insurance not worth it!!!
good product brought for my daughters schoolwork took out the extra insurance accident etc meant to be fully covered put in a warranty claim now 3 wks later cant get a straight answer wont repair on hold for hrs at a time then your just told that person cant help and put through to someone else more time on hold
DONT BOTHER paying for the extra insurance its about as useful as used toilet paper
HP Envy 4524
Terrible products! Every time you need to undergo a time consuming process of reconnection. Never ever will by from this company!
HP Australia services
My laptop rubber feets are damaged, tried to order it from hp Australia, sent me $197 quotation saying that I can't replace it by myself.
My mistake for buying another HP laptop after the first one failed after 2.5 years of use. The touchscreen failed and it was going to cost almost half the value of the laptop itself.
The 2nd laptop's screen started to show lines after about 3 months of use and no signs of damage on the screen or the exterior. HP would not even consider the fact this could possibly a manufacture fault and deemed it to be user issue, despite sending high quality photos and videos of the laptop itself.
After I escalated this case, they offered a lousy $70 off a $...500 bill to get it fixed, with a 2 week turnaround time. I'm regretful using all HP devices in my home office. I'm dreading the day I might need to contact them for an issue again. Customer service members were courteous and prompt with their communications, but HP definitely could learn a thing or two about customer service from Apple.
Phoned to request a printer regional reset, which they said they can do. They forced me to purchase new ink cartridges, black and colour, before they can do the reset. Then when I phoned back to have the work done they said they cannot do it, and by the way, sorry for having to spend additional money which is now wasted. Their offer is that I must buy a new printer from them rather and throw mine and the ink I bought away. $70 down the drain. Don't even bother trying to phone the service desk, it is machine driven and cannot help you.
Horrible Customer Service
Worst retail experience of my life. I purchased a brand new HP Envy laptop brand new and unfortunately HP sent over a faulty product in which the front left speaker did not work. The customer service team were absolutely horrible in the way they conducted themselves and failed to return any phone call or email in a timely manner. By the time I managed to get onto the team and work through a resolution I was advised that HP had no stock available. The team also failed to find a comparable model and we were awfully surprised as HP expected us to ...pay over twice our original investment for another model. A delay in our refund has also prevented us providing a suitable laptop elsewhere. Overall, I would strongly advise that all customers look a competitor models/hardware as you can expect the long customer experience and service to be extremely poor.
Sold with a failed battery
Bought HP laptop less than a month ago. Battery wouldn't charge. Did HP online check and was told to replace battery. Huge inconvenience as I'd just finished setting it up with Word and security etc. Took it back to JB and got a refund and bought a different brand laptop. Once bitten twice shy.
Worst consumer support I have ever encountered!
In the last 12 months I have bought two black ink cartriges for my hp 1510 printer and neither of them worked. I used a different brand one that did until it ran dry. I tried tto get them to replace tha faulty ones and they refused! They tried to sell me a new printer at a discount price and I said no, then they offered me a discount on a new cartridge but that was dearer than the off brand one I can get. Bottom line is, no more hp products for me.
Customer Service is seriously lacking, Product quality is not good
I purchased my Pavillion laptop in January 2019 for $1800. within 18 months, there was a boot error caused by a hardware malfunction. The SSD was replaced in August 2020 free of charge (Under the consumer guarantee). in June 2021 the laptop had another boot error. HP support told me that the motherboard needed replacing and that they were willing to reduce the price from $1400 to $600, they tried to pressure me into this option by setting an expiry on the quote, I explained that this was unacceptable and that it should be done free of charge gi...ven the price of the original unit and how long it should last. The customer service representative Dinesh was unhelpful and was a complete brick wall, could not give me a second opinion, and not only lied about the age of the product (Dinesh tried to tell me it was purchased in October 2018) but also lied to me about my consumer rights saying that The consumer guarantee only lasts 2 years and that because the unit was out of warranty, I was expected to pay. Multiple times through my correspondence I asked whether the customer service representatives thought that less than 3 years was appropriate life expectancy for an $1800 laptop, yet not one of them could answer this, and all circumvented the question. Throughout my whole correspondence with HP i felt that the people I was engaging, were not taking my case seriously, and were quite honestly, lazy this forced me to contact fair trade who tried to mediate and get results, but HP still refused the repairs. Because of HP's rubbish service, I am forced to waste my time to escalate this and waste my money to escalate this, when HP could have had a simple fix and honoured their side of consumer law. Don't buy HP laptops, they're not reliable, nor is HP's customer service helpful
Hp Customer service is the most incompetent- zero stars!!
I bought a HP printer 6020 last month as my previous one stopped working :(
The light and effects are fancy but the printer doesn’t work.. goes offline or shows paper jam all the time.
The customer support has:
Phone - takes 1 hr to reach them min
Online support - useless and keeps circling
WhatsApp- impatient consultants who would pass you on.
So, I finally got hold of them after talking to 5 consultants - lodged tickets for two printers. The one that stopped working - i bought cartridges worth $137 which i could not return - they won’t take i...
Questions & Answers
What does hp product this electrical cable belong to.
I just want to order some printer ink online from Australia..where do i go?
Last week I purchased an HP Envy 5034. Managed to put it all together connected to computer etc. There is only one thing I cannot do which I use a lot and that is Ctrl+P from Computer to Printer. And it just does not work. What can I do to rectify this? Kind regards...Jane O'Rourke
Get an answer from our members
Other Electronics & Computing Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.