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Hi Craft

Hi Craft

4.5 from 94 reviews · View Statistics

Reviews

  • Customer Service
    4.5 (35)
  • Timeliness
    4.5 (30)
  • Job Satisfaction
    4.8 (28)
  • Rates and Fees
    4.2 (29)
  • Product Quality
    4.8 (34)
  • Return Claim MadeYes (1) · No (26)
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Pergola

published

Thanks for the new pergola guys, everyone was very helpful, professional and overall a job well done.
Would definitely recommend to friends who on seeing the structure, even without a word are very impressed. Cheers.

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1 comment
Hi Craft
Hi Craft H.Hi Craft

Hi Ron. Thank you for your feedback and recommendation. Enjoy your new pergola :)

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Excellent work

published

Johnny and Norm were extremely helpful to install car port for us, very smooth process through initial design to DA submission to final completion within weeks. Many thanks to Hi-Craft Team!

Contract#E18822

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Hi Craft
Hi Craft H.Hi Craft

Hi Xu. Thank you for your feedback. It is great to hear how happy you are with Hi-Craft. We will pass your comments on the team too :)

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Great from start to finish

published

Hi-Craft installed a front-facing car port for us which involves a lengthy Council negotiation and DA approval. Excellent service from design consultation to the install on site; we’re delighted with the quality of the finished product.

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Hi Craft
Hi Craft H.Hi Craft

Hi Alan. Thank you for your feedback. It is wonderful to hear how delighted you are with your new carport - enjoy! :)

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Creating more living space

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Hi Craft
Hi Craft H.Hi Craft

Hi Nick. Thank you for your feedback. It is so lovely to hear how happy you are with your new structures - they look fantastic! We will pass your comments on the team too :)

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ondgoe

ondgoeSydney, NSW

  • 2 reviews
  • 12 likes

Horrible experience

published

Had muhammad (uses another name alam) give me a quote and i agreed and paid deposit of $2400. 6 days later my mother in law is in hospital and is not financially stable. the next day i call alam to tell him i need a refund due to a medical emergency but will like to continue after the emergency, he tells me i should have told him earlier and said you dont get deposit back on home so why shouldn't we do the same. i asked him to explain how he feels i need to be charged $1600 cancellation fee and only get back $600 and he says "stop wasting my time" took them 2 weeks to return $600. terrible business to deal with

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2 comments
Hi Craft
Hi Craft H.Hi Craft

It is very disappointing to read your review - our Director has contacted you directly to discuss this personally with you.

ondgoe
ondgoe

I have been contacted, and I was told to remove the sales reps name and give a higher rating. Unfortunately the call wasnt about continuing business...

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Michael

MichaelSydney, NSW

Exactly what we wanted.

published

From our first meeting with Hi-Crafts representative, we had confidence that we would get exactly what we wanted, at a good price. We were consulted regarding the proposed installation start & duration, & all of the works were completed by the installer in a very professional manner, with a high standard of finish.

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Hi Craft
Hi Craft H.Hi Craft

Hi Michael. Thank you for your feedback. It's nice to hear of your happy experience with us :)

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Brian Allen

Brian AllenSydney, NSW

Excellent job

published

The pergolas that hi-craft built for us is first class in my view and the boys Franco and Scott did a excellent job i cannot fault them and also with the help from Norman which kept and eye on the job at all times
i would recommend hi-craft to anybody to any body in my view five stars workmanship

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Hi Craft
Hi Craft H.Hi Craft

Hi Brian. Thank you for your feedback. We are very happy to hear of your positive experience and appreciate your recommendation. We will pass on your comments to the team too :)

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tmic

tmicSydney, NSW

Amazing company

published

We were in the market for a pergola for our 5 bedroom house, given the small size of our alfresco area we had Joel come out to give us a quote, His gave us many options, showing us samples of work and the material Hi Craft use.
From start to finish the project was on time and schedule. I would recommend HiCraft to my family and friends.
We are totally impressed with the finished product.
Thank you Hi Craft.

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Hi Craft
Hi Craft H.Hi Craft

Hi. Thank you for your feedback and recommendation. It's is nice to hear of your happy experience with us and will pass your comments on to Joel too :)

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(Updated) some things did not go to plan

published
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2 comments
Hi Craft
Hi Craft H.Hi Craft

We appreciate your feedback and believe you are in discussion with our team to try to rectify the situation as best as possible. Thanks

Recent customer AK
Recent customer AK

Hi - that is correct. Thanks for reaching out and acknowledging the issue. I look forward to it being resolved.

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Jin Q.

Jin Q.Sydney, NSW

This is beyond our expectation!

published

It was a great experience to have Hi Craft team building our pergola. We are extremely happy with the work, communication, as well as their professionalism. As a sales representative, Johnny has showed his great customer service skills and wide knowledge to meet our requirements, which gave us a very comfortable start. Norm and Cameron have then done a fantastic job in terms of the communications and actual construction work. Cameron flawlessly built our pergola in 2.5 days by himself which is incredible.
I will definitely recommend Hi Craft to my friends if they need any help. Well done guys and thank you!

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1 comment
Hi Craft
Hi Craft H.Hi Craft

Hi Jin. Thank you for your feedback. We are very happy to hear of your positive experience and appreciate your recommendation. We will pass on your comments to the team too :)

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Liz

LizSydney, NSW

  • 2 reviews
  • Verified

Customer Focused Company with Excellent Service

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1 comment
Hi Craft
Hi Craft H.Hi Craft

Hi Liz. Thank you for your feedback. We are thrilled to hear how happy you are with each of the Hi-Craft team members, the materials and overall structure we built for you. We will pass on your comments to the team too :)

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Lynne

LynneSydney Surrounds, NSW

Best Service and Product, great people also!

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I am really happy with communication, time frame,on time to job, fantastic improvement to my home. Could not be happier with an Aussie product and so well finished.Wonderful and Thankyou.

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Hi Craft
Hi Craft H.Hi Craft

Hi Lynne. Thank you for your feedback. We are delighted you are so happy with each aspect of our service and product. Enjoy :)

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Rob.

Rob.Sydney Surrounds, NSW

Awning over rear deck

published

We are extremely happy with our experience in dealing with Hi Craft. From Our first meeting with John and our subsequent dealing with Daniel were kept informed of all aspects of the job which was carried out in a professional manner. Could not be happier with the result.

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Hi Craft
Hi Craft H.Hi Craft

Hi Rob. Thank you for your feedback. We are glad to hear you were impressed with Hi-Craft's communication and professionalism. We will pass your comments on to John & Daniel too :)

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Pola

PolaSydney, NSW

  • 3 reviews
  • 2 likes
  • Verified

Very happy with our pergola

published

Very happy with hi-craft’s work, from initial consultation to project manager to builder, and sparky that completed the job. Kept us in the loop of the progress of work. Highly recommend them!

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Hi Craft
Hi Craft H.Hi Craft

Hi. Thank you for your feedback and recommendation. It's is nice to hear of your happy experience with us :)

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Craftman-lke work

published

The office staff were obliging and honest. The project manager was the same and consulted with us at every turn. The builder was competent and helpful at every turn.
Very happy with Hicraft.

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1 comment
Hi Craft
Hi Craft H.Hi Craft

Hi Alan. Thank you for your feedback. Glad to hear you were happy with all our staff attending to your project. Enjoy :)

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Excellent Service and Awesome Carport

published

A great experience in dealing with Hi Craft throughout the entire process from sales through to completion. The team listened well to our requirements, spent the time to explore options, gave me choices, responsive always and Norm and the team was great in the construction phase and Lyn and Jess were great responding to all the questions during the process. It's very rare that I cannot find any fault in a construction job :). The team managed expectations well and kept to the timeline promised which is also rare in construction! I can truly say they did an awesome job with the project (here's a pic of the finished carport). Very happy with the service, work and the end product. Highly recommend this team!

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Hi Craft
Hi Craft H.Hi Craft

Hi Vajira. Thank you for your feedback. We are so happy to hear that you had such a great experience with Hi-Craft. The carport looks great and matches in perfectly with your house design! We will pass on your comments to the team too :)

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Luis Juana Arancibia

Luis Juana ArancibiaSydney, NSW

  • 2 reviews

We are very satisfied and happy with our new modern pergola and carport

published

Fantastic communication and professionalism from John Murphy (senior Design Consultant) and David Reed (Project Manager). We signed the contract # 018436 at the first home visited with John. We also visited Emu Plains showroom few time to see the material, the staff were very helpful. The builders as well did a very good job and they were always on time . We'll use HI-Craft Services in a near future.

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Hi Craft
Hi Craft H.Hi Craft
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DGLS

DGLSSydney, NSW

  • 2 reviews

Outstanding Service and Quality

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Outstanding communication and service. From the sales team, to the build manager and the actual builder, they were always on time and professional. The material used was of a high quality and the build was perfect. I could not fault the craftsmanship! Could not be happier. A++ Contract E18382

November 8th 2019 Update: 10/10 service and quality

Outstanding communication and service. From the sales team, to the build manager and the actual builder, they were always on time and professional. The material used was of a high quality and the build was perfect. I could not fault the craftsmanship! Could not be happier. A++

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1 comment
Hi Craft
Hi Craft H.Hi Craft

Hi. Thank you for your feedback. It is always great to hear of our customer's very successful experience in dealing with our team and most importantly have a quality build. Enjoy :)

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Silver

SilverSydney Surrounds, NSW

  • 2 reviews

A pleasant experience and great carport

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When we shopped around for a carport concept and quote we were immediately impressed with Richard representing Hi-Craft Home Improvements Pty Ltd. We subsequently visited their show area at Emu Plains and again were impressed. We signed up (Contract E18103). The positive experience continued right through the process and we are absolutely delighted with our finished carport, project managed by David and built by Rocky. Theirs wasn't the cheapest quote but the old saying "you get what you pay for" is true - the quality is certainly there. Thank you Hi-Craft for such a friendly, helpful, problem free experience. We would gladly recommend Hi-Craft to others considering quality home improvements.

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Hi Craft
Hi Craft H.Hi Craft

Hi. Thank you for your feedback. Glad to hear you found value in visiting our showroom and could see our quality and experience. We will pass on your comments to Richard, David & Rocky too :)

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Keith Dailey

Keith DaileySydney, NSW

We are so happy with our new space! 18348

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The sales rep was very clear in his responses to our many questions and concerns, as we were replacing a roof that did not perform well. He was able to reassure us by showing us actual pieces of the materials used. He was always available to clarify any misconceptions we had. The contractor arrived on time for each of the 4 days of construction. He was polite and worked hard every day. He cleaned away all packaging and offcuts of materials.
We love the height of the new roof which has turned a patio into a true indoor-outdoor room; we know w will "live" our there all year.

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Hi Craft
Hi Craft H.Hi Craft
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Questions & Answers

Les

Lesasked

I want to make a roof over concrete driveway in front of my double garage in Greystanes 2145 can you get DA from Council for me and install it?

2 answers
ron
ron

From my personal experience these guys are professional and knowledgeable. I have no doubt they would either know, or I'm sure they can definitely refer you to the right people!!

Hi Craft
Hi Craft H.Hi Craft

Hi Les. We can certainly help you with this - please feel free to email us at sales@hicraft.com.au or call 1300 659 276. Thanks

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