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Hi Craft

Hi Craft

4.5 from 80 reviews

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Reviews

Review distribution

5 star
66
4 star
3
3 star
2
2 star
5
1 star
4

Craftman-lke work

published

The office staff were obliging and honest. The project manager was the same and consulted with us at every turn. The builder was competent and helpful at every turn.
Very happy with Hicraft.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Store LocationEmu Plains
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1 comment
Hi Craft
Hi Craft H.Hi Craft

Hi Alan. Thank you for your feedback. Glad to hear you were happy with all our staff attending to your project. Enjoy :)


Excellent Service and Awesome Carport

published

A great experience in dealing with Hi Craft throughout the entire process from sales through to completion. The team listened well to our requirements, spent the time to explore options, gave me choices, responsive always and Norm and the team was great in the construction phase and Lyn and Jess were great responding to all the questions during the process. It's very rare that I cannot find any fault in a construction job :). The team managed expectations well and kept to the timeline promised which is also rare in construction! I can truly say they did an awesome job with the project (here's a pic of the finished carport). Very happy with the service, work and the end product. Highly recommend this team!

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Return Claim MadeNo
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1 comment
Hi Craft
Hi Craft H.Hi Craft

Hi Vajira. Thank you for your feedback. We are so happy to hear that you had such a great experience with Hi-Craft. The carport looks great and matches in perfectly with your house design! We will pass on your comments to the team too :)

The reviewer stated that an incentive was offered for this review


We are very satisfied and happy with our new modern pergola and carport

published

Fantastic communication and professionalism from John Murphy (senior Design Consultant) and David Reed (Project Manager). We signed the contract # 018436 at the first home visited with John. We also visited Emu Plains showroom few time to see the material, the staff were very helpful. The builders as well did a very good job and they were always on time . We'll use HI-Craft Services in a near future.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Return Claim MadeNo
Store LocationEmu Plains NSW 2750
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1 comment
Hi Craft
Hi Craft H.Hi Craft

The reviewer stated that an incentive was offered for this review

DGLS

DGLSSydney, NSW

  • 2 reviews

Outstanding Service and Quality

published

Outstanding communication and service. From the sales team, to the build manager and the actual builder, they were always on time and professional. The material used was of a high quality and the build was perfect. I could not fault the craftsmanship! Could not be happier. A++ Contract E18382

November 8th 2019 Update: 10/10 service and quality

Outstanding communication and service. From the sales team, to the build manager and the actual builder, they were always on time and professional. The material used was of a high quality and the build was perfect. I could not fault the craftsmanship! Could not be happier. A++

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Return Claim MadeNo
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1 comment
Hi Craft
Hi Craft H.Hi Craft

Hi. Thank you for your feedback. It is always great to hear of our customer's very successful experience in dealing with our team and most importantly have a quality build. Enjoy :)

The reviewer stated that an incentive was offered for this review


Silver

SilverSydney Surrounds, NSW

  • 2 reviews

A pleasant experience and great carport

published

When we shopped around for a carport concept and quote we were immediately impressed with Richard representing Hi-Craft Home Improvements Pty Ltd. We subsequently visited their show area at Emu Plains and again were impressed. We signed up (Contract E18103). The positive experience continued right through the process and we are absolutely delighted with our finished carport, project managed by David and built by Rocky. Theirs wasn't the cheapest quote but the old saying "you get what you pay for" is true - the quality is certainly there. Thank you Hi-Craft for such a friendly, helpful, problem free experience. We would gladly recommend Hi-Craft to others considering quality home improvements.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Return Claim MadeNo
Store LocationEmu Plains Head Office
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1 comment
Hi Craft
Hi Craft H.Hi Craft

Hi. Thank you for your feedback. Glad to hear you found value in visiting our showroom and could see our quality and experience. We will pass on your comments to Richard, David & Rocky too :)

The reviewer stated that an incentive was offered for this review


Keith Dailey

Keith DaileySydney, NSW

We are so happy with our new space! 18348

published

The sales rep was very clear in his responses to our many questions and concerns, as we were replacing a roof that did not perform well. He was able to reassure us by showing us actual pieces of the materials used. He was always available to clarify any misconceptions we had. The contractor arrived on time for each of the 4 days of construction. He was polite and worked hard every day. He cleaned away all packaging and offcuts of materials.
We love the height of the new roof which has turned a patio into a true indoor-outdoor room; we know w will "live" our there all year.

Customer Service
Timeliness
Rates and Fees
Product Quality
Return Claim MadeNo
Store LocationEmu Plains
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1 comment
Hi Craft
Hi Craft H.Hi Craft

The reviewer stated that an incentive was offered for this review


Not the standard we expected

published

We had a pergola installed and from the start had problems:
- Contractor started work without letting us know he was there and started installing it in the wrong place even though the plans were right
- It's leaked since the day it was finished
- We had to reattach some aluminium trim that fell off after 5 months. It wasn't glued or screwed to the roof, just jammed on.

This wouldn't have been as bad if we hadn't paid a premium price to avoid these sorts of issues

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Return Claim MadeNo
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1 comment
Hi Craft
Hi Craft H.Hi Craft

Hi. We are very sorry to hear of the problems you say you've had, unfortunately without a name or contract number we are unable to identify you. Please contact us via customerservice@hicraft.com.au so we can look into this matter. Thanks


Yolanda

YolandaSydney, NSW

E17044 Great Product! Well built!

published

Very happy with the end result! Very nicely built, very solid. It took a while for Council, etc. to do their thing, & a bit pricey, but now that it’s all done, very pleased.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Return Claim MadeNo
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1 comment
Hi Craft
Hi Craft H.Hi Craft

Hi Yolanda. Thank you for your feedback. We are pleased to hear you are very happy with the end result. Enjoy :)


Stephen

StephenSydney

  • 2 reviews

Great Result - Very Happy Customer

published

Hi Craft designed and built a freestanding carport for us to protect our caravan (Contract E16514) and we couldn't be happier with the result. Despite having to wait an extraordinary length of time for our Council to approve the development (no fault of Hi Craft) the process was seamless and the service we received from start to finish was fantastic. Norm our project manager was great to deal with and the installation by Shane went without a hitch. I would have no hesitation recommending Hi Craft to anyone looking to build a carport. Thanks to all at Hi Craft for a job well done !

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Store LocationEmu Plains
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1 comment
Hi Craft
Hi Craft H.Hi Craft

Hi Stephen. Thank you for your feedback. We are delighted to hear how happy you are with your new dome carport - they do look great! We will pass on your comments to Norm & Shane too :)

The reviewer stated that an incentive was offered for this review

Craig and Debbie

Craig and DebbieSydney, NSW

Amazing job

published

We would like to take this opportunity to thank Hi Craft for their outstanding service whilst providing us our new carports. the team were outstanding, Rocky who’s attention to detail installing the structure was amazing, David our supervisor who kept us up to date every day and who’s scheduling allowed the job to be completed weeks in advance, and finally to our sales rep Alam always with a friendly and happy smile, nothing ever to much trouble. Thank you so much. :)

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Return Claim MadeNo
Store LocationEmu plains
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1 comment
Hi Craft
Hi Craft H.Hi Craft

The reviewer stated that an incentive was offered for this review


Heather and Ken

Heather and KenSydney Surrounds, NSW

We love our replacement verandah!

published

We are absolutely delighted with our new verandah. From the first contact at our visit to the showroom we experienced professional and seamless progress from quote, to appointment of a project manager, to construction and completion. Communication between the various members of the team was consistently high and we were always kept informed. We are thoroughly impressed with the company and quality of the workmanship.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Return Claim MadeNo
Store LocationEmu Plains
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1 comment
Hi Craft
Hi Craft H.Hi Craft

Hi Heather & Ken. Thank you for your feedback. We're very happy to hear how delighted you are through your dealings with the team here at Hi-Craft. Enjoy your new verandah :)

The reviewer stated that an incentive was offered for this review


My carport looks great!

published
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Return Claim MadeNo
Store LocationEmu Plains
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1 comment
Hi Craft
Hi Craft H.Hi Craft

Hi. Thank you for your feedback. Glad you found your visit to our showroom helpful - we always encourage customers to come check it out both for ideas and to see the quality. We will pass on your comments to Johnny & Norm too :)

The reviewer stated that an incentive was offered for this review


Davo

DavoSydney, NSW

  • 2 reviews

Perfect Pergola

published
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
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1 comment
Hi Craft
Hi Craft H.Hi Craft

Hi Davo. Thank you for your feedback. We are delighted to hear how happy you were with the process as well as the end result. We will pass on your comments to Franky, Norm & Michael too :)

The reviewer stated that an incentive was offered for this review


Ann and  David

Ann and DavidSydney, NSW

  • Verified customer

New Verandah and Replacement Carport with Privacy Screen

published
Customer Service
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationEMU PLAINS NSW
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1 comment
Hi Craft
Hi Craft H.Hi Craft

Hi Ann and David. Thank you for your feedback, we appreciate your relative referring us and delighted to hear how happy were with going ahead with us - hope you enjoy your new structures :)

The reviewer stated that an incentive was offered for this review


We love our new outdoor entertainment area!

published

Firstly the service we received from sales was exceptional. Johnny was helpful and he listens to our needs. We managed to come up with a solution that fits our budget. The installation and planning was a breeze. Norm who project managed our work informed us of the progress regularly. The installation lead by Andre was fantastic. They are on time, They did a Fantastic job. Very happy with the workmanship. They also kept our area clean. They finish the work on time. Our lights installed by Adrian finished the overall look of the space. We love our new place and strongly recommend highcraft based on product quality, service and price

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Return Claim MadeNo
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1 comment
Hi Craft
Hi Craft H.Hi Craft

Hi Ruth. Thank you for your feedback. We are delighted to hear how happy you are with the whole process and end result. We will pass on your comments to Johnny, Norm, Andre & Adrian too :)

Antonio

AntonioSydney, NSW

  • 2 reviews
  • 1 like

What a difference !!

published

They say that good things come to those who wait, well it’s true , had a carport made up with a gable roof and it looks spectacular, very impressed with workmanship and speed of project

Antonio & Eleni 017866

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
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1 comment
Hi Craft
Hi Craft H.Hi Craft

Hi Antonio & Eleni. Thank you for your feedback. The pic you posted looks great; the gable carport really suits your home and they complement eachother so well. Glad to hear you're both happy too - enjoy! :)

The reviewer stated that an incentive was offered for this review


Bob

BobSydney, NSW

  • 2 reviews

Storm Damaged Awning

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationEmu Plains
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1 comment
Hi Craft
Hi Craft H.Hi Craft

Hi Bob. Thank you, we appreciate your honest and detailed feedback. We are glad to be able to provide you products that are reputable and exceed your expectations on timeline and install. We will pass on all your feedback to the team too.

The reviewer stated that an incentive was offered for this review


Craig A.

Craig A.Sydney, NSW

New room extension

published

We just had a Signature Room built by Hi-Craft and couldn’t be happier with the outcome. We had new Spacemaker insulated roof sheets put up with gyprock walls inside with colorbond cladding on the outside. It’s a great addition to our home. Thank you

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNSW
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1 comment
Hi Craft
Hi Craft H.Hi Craft

Hi Craig. Thank for your feedback. We are delighted to hear how happy you are with the signature room Hi-Craft have built. Enjoy :)


Unhappy Customer

Unhappy CustomerSydney, NSW

  • Verified customer

Horrendous experience

published

- Dismal customer service
- Constant delays in our project
- We were told "you aren't the only customers we have"
- I will never recommend them to anyone owing to the very poor level of service we experienced.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHi-Craft Home Improvements, Penrith
See all answers
2 comments
Hi Craft
Hi Craft H.Hi Craft

Hi. We are disappointed to hear of your negative experience, can you please email your reference number to customerservice@hicraft.com.au so we can identify you and your job and may try to rectify this for you. Thanks

Unhappy Customer
Unhappy Customer

Thank you Rodney Martin for approaching us and understanding why we were so upset by the way we were treated by your design consultant and project manager. You have been a great emissary for your company's reputation.

Thanks again,
Madhavi & Sanath


A S.

A S.Sydney Surrounds, NSW

Carport was smooth sailing !

published

We wanted to build a carport for house which was quite tricky due to council approvals but Norm, Adam and the building team were especially helpful in getting this install done. They provided prompt feedback, helped negotiated with our local council and we never once felt overwhelmed. We are very happy with outrresults and would not hesitate to recommend them to anyone.

E16408 - Arvi

Customer Service
Product Quality
1 comment
Hi Craft
Hi Craft H.Hi Craft

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