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Hi Craft Home Improvements

Hi Craft Home Improvements

4.5 from 102 reviews · View Statistics
See the Best Home Renovators in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Hi Craft Home Improvements

Reviews

  • Customer Service
    4.5 (42)
  • Timeliness
    4.5 (37)
  • Job Satisfaction
    4.7 (35)
  • Rates and Fees
    4.2 (36)
  • Product Quality
    4.8 (41)
  • Return Claim MadeYes (2) · No (31)
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Reviewer Photos & Videos

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Ben N.
Ben N.Sydney, NSW

Quality patio installed by Hi-Craft

published

Hi-Craft installed a very good patio in my courtyard. I had very good experience with them. The consultant Johnny provided very good advice and tailored design to us, the project manager Phil started our project earlier than expectation, the tradesman Matt also did a great job and the materials are of high quality. Overall, very happy to recommend Hi-Craft.

Customer Service
5/5
Timeliness
5/5
Hi Craft Home Improvements
Hi Craft H.Hi Craft Home ImprovementsSend a private message

Hi Ben. Thank you for your feedback and recommendation. We're thrilled to hear you had a great experience overall. We will pass on your comments to the team too :)

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The reviewer stated that an incentive was offered for this review

JohnnoC
JohnnoCSydney Surrounds, NSW
  • 5 reviews
  • 2 likes

Had Hi Craft install a roof on our existing outdoor pergola. Great service from start to finish. Recommend highly.

published

From John with the initial quote, Mick the project manager & Thomas the installer - a great all round experience.
Loving the end result. No shortcuts - very happy to recommend Hi Craft

Customer Service
5/5
Timeliness
5/5
Hi Craft Home Improvements
Hi Craft H.Hi Craft Home ImprovementsSend a private message

Hi Johnno. Thank you for your feedback. Great to hear how happy you are with the end result. We will pass on your comments to the team too :)

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oscar c.
oscar c.Sydney, NSW

There is no satisfaction dealing with their contractors to have

published

Needs solutions to stop this occurring again, is no point to start getting the blame because the gutters may be block. They clear as last time we were told about charging us to inspect the fault. Please you see it, fixed

Customer Service
1/5
Timeliness
1/5
Hi Craft Home Improvements
Hi Craft H.Hi Craft Home ImprovementsSend a private message

Hi Oscar. This is the first contact you've had with us in two years and you didn't try to resolve the issue with the office first which is disappointing. As you are aware we are looking into your specific issue and will be in touch soon. Thanks

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Grant O
Grant OSydney, NSW

Quality Carport

published

From start to finish I couldn’t be happier with the quality & final product Hi-Craft delivered.

The Design Consultant Richard did a wonderful job incorporating the design of the carport to match my house.

I was kept informed of progress throughout the build by David the Project Manager, and the builder Mark was exceptional, his work is fantastic.

I would highly recommend Hi-Craft to anyone looking to add an outdoor space to their house, I already have neighbours asking for contact details.

Regards
Grant
E21221

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Customer Service
5/5
Timeliness
5/5
Hi Craft Home Improvements
Hi Craft H.Hi Craft Home ImprovementsSend a private message

Hi Grant. Thank you for your feedback and recommendation. We are thrilled to hear how happy you are with each of the Hi-Craft team members, the materials and overall structure we built for you. We will pass on your comments to the team too :)

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Don and Jackie
Don and JackieSydney, NSW

Thank you Hi-Craft

published

Despite Covid and awful weather conditions delaying the installation of a new roof over our balcony, we’re very pleased with the finished installation. Hi-Craft personnel kept us well informed with the progress of our job and Designer (John), Project Manager (Phil) and Installer (Rocko) were very professional and it was a pleasure having them on site.
We have used Hi-Craft previously and wouldn’t hesitate recommending them to anyone wanting home improvement work carried out.

Hi Craft Home Improvements
Hi Craft H.Hi Craft Home ImprovementsSend a private message

Hi Don & Jackie. Thank you for your feedback and recommendation. We are glad to hear you were impressed with Hi-Craft's communication and professionalism. We will pass your comments on to the team too :)

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The reviewer stated that an incentive was offered for this review

Big Kev
Big KevSydney, NSW
  • 2 reviews

The New Hi Craft Carport

published

We engaged Hi Craft to design, supply and install a new carport to the side of our house.
The experience was very satisfying and hassle free from the initial contact with John at the Sydney Easter Show, dealing with Norm and his professional Project Management skills all the way to our dealings with Mark, the Hi Craft installation technician. The overall product was on time, on budget and exceeded our expectations. Thank you Hi Craft

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Customer Service
5/5
Timeliness
4/5
Hi Craft Home Improvements
Hi Craft H.Hi Craft Home ImprovementsSend a private message

Hi Kev. Thank you for your feedback. We are delighted you are so happy with each aspect of our service and product. We will pass your comments on the team too :)

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Totally Happy

published

We are very happy we used Hi Craft they were very professional & couldn't be more helpful to us from start to the finish of the job. Would recommend Hi Craft to any one.

Customer Service
5/5
Timeliness
5/5
Hi Craft Home Improvements
Hi Craft H.Hi Craft Home ImprovementsSend a private message

Hi. Thank you for your feedback and recommendation. Glad to hear of your positive experience with Hi-Craft :)

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The reviewer stated that an incentive was offered for this review

Great installation and customer service

published

I am more than happy with the work carried out by Hi Craft.
Daniel the site manager and Luke the installer were very professional.
I would recommend the team at Hi Craft for any improvements of this type that you are thinking of adding to your home.

Customer Service
5/5
Timeliness
5/5
Hi Craft Home Improvements
Hi Craft H.Hi Craft Home ImprovementsSend a private message

Hi Glenn. Thank you for your feedback and recommendation. It is great to hear how happy you are with Hi-Craft. We will pass your comments on the team too :)

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The reviewer stated that an incentive was offered for this review

Pergola

published

Thanks for the new pergola guys, everyone was very helpful, professional and overall a job well done.
Would definitely recommend to friends who on seeing the structure, even without a word are very impressed. Cheers.

Customer Service
4/5
Timeliness
4/5
Hi Craft Home Improvements
Hi Craft H.Hi Craft Home ImprovementsSend a private message

Hi Ron. Thank you for your feedback and recommendation. Enjoy your new pergola :)

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The reviewer stated that an incentive was offered for this review

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Excellent work

published

Johnny and Norm were extremely helpful to install car port for us, very smooth process through initial design to DA submission to final completion within weeks. Many thanks to Hi-Craft Team!

Contract#E18822

Customer Service
5/5
Timeliness
5/5
Hi Craft Home Improvements
Hi Craft H.Hi Craft Home ImprovementsSend a private message

Hi Xu. Thank you for your feedback. It is great to hear how happy you are with Hi-Craft. We will pass your comments on the team too :)

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The reviewer stated that an incentive was offered for this review

Great from start to finish

published

Hi-Craft installed a front-facing car port for us which involves a lengthy Council negotiation and DA approval. Excellent service from design consultation to the install on site; we’re delighted with the quality of the finished product.

Customer Service
5/5
Timeliness
5/5
Hi Craft Home Improvements
Hi Craft H.Hi Craft Home ImprovementsSend a private message

Hi Alan. Thank you for your feedback. It is wonderful to hear how delighted you are with your new carport - enjoy! :)

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The reviewer stated that an incentive was offered for this review

Creating more living space

published
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Customer Service
5/5
Timeliness
5/5
Hi Craft Home Improvements
Hi Craft H.Hi Craft Home ImprovementsSend a private message

Hi Nick. Thank you for your feedback. It is so lovely to hear how happy you are with your new structures - they look fantastic! We will pass your comments on the team too :)

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The reviewer stated that an incentive was offered for this review

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ondgoe
ondgoeSydney, NSW
  • 2 reviews
  • 12 likes

Horrible experience

published

Had muhammad (uses another name alam) give me a quote and i agreed and paid deposit of $2400. 6 days later my mother in law is in hospital and is not financially stable. the next day i call alam to tell him i need a refund due to a medical emergency but will like to continue after the emergency, he tells me i should have told him earlier and said you dont get deposit back on home so why shouldn't we do the same. i asked him to explain how he feels i need to be charged $1600 cancellation fee and only get back $600 and he says "stop wasting my time" took them 2 weeks to return $600. terrible business to deal with

Customer Service
1/5
Timeliness
1/5
Hi Craft Home Improvements
Hi Craft H.Hi Craft Home ImprovementsSend a private message

It is very disappointing to read your review - our Director has contacted you directly to discuss this personally with you.

ondgoe
ondgoe

I have been contacted, and I was told to remove the sales reps name and give a higher rating. Unfortunately the call wasnt about continuing business...

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Michael
MichaelSydney, NSW

Exactly what we wanted.

published

From our first meeting with Hi-Crafts representative, we had confidence that we would get exactly what we wanted, at a good price. We were consulted regarding the proposed installation start & duration, & all of the works were completed by the installer in a very professional manner, with a high standard of finish.

Customer Service
5/5
Timeliness
5/5
Hi Craft Home Improvements
Hi Craft H.Hi Craft Home ImprovementsSend a private message

Hi Michael. Thank you for your feedback. It's nice to hear of your happy experience with us :)

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The reviewer stated that an incentive was offered for this review

Brian Allen
Brian AllenSydney, NSW

Excellent job

published

The pergolas that hi-craft built for us is first class in my view and the boys Franco and Scott did a excellent job i cannot fault them and also with the help from Norman which kept and eye on the job at all times
i would recommend hi-craft to anybody to any body in my view five stars workmanship

Customer Service
5/5
Timeliness
5/5
Hi Craft Home Improvements
Hi Craft H.Hi Craft Home ImprovementsSend a private message

Hi Brian. Thank you for your feedback. We are very happy to hear of your positive experience and appreciate your recommendation. We will pass on your comments to the team too :)

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Questions & Answers

Les
Lesasked

I want to make a roof over concrete driveway in front of my double garage in Greystanes 2145 can you get DA from Council for me and install it?

2 answers
ron
ron

From my personal experience these guys are professional and knowledgeable. I have no doubt they would either know, or I'm sure they can definitely refer you to the right people!!

Hi Craft Home Improvements
Hi Craft H.Hi Craft Home ImprovementsSend a private message

Hi Les. We can certainly help you with this - please feel free to email us at sales@hicraft.com.au or call 1300 659 276. Thanks

Get an answer from our members and Hi Craft Home Improvements representatives

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