Hi Life Health and Beauty

Thieves. Do not send money or purchase anything – I looked into a 'pop up' advertising a product available through this company. I made an account, made the purchase, money taken out of my account & today, their 'closed permanently. Show details

Very poor customer service – I purchased two products which took 6 Weeks to arrive, during this time there was no correspondence from this company, my emails went unanswered and their phone number leaves you on hold for so long eventually it times out and hangs up on you. I finally opened a dispute with PayPal and this got them moving they sent the goods with an email to… Read more

APOLOGISE because they had been busy MOVING buildings? Im sorry but I normally purchase from websites like nourishedlife and even when they where MOVING warehouse, it was clearly explained on their website and with your order BEFORE your purchase that there would be a weeks delay in delivery.

No correspondence no answers to emails no-one answering the phone and a 6 week delivery from a Major Australian City is ridiculous. I would not purchase ANY product that fell under this companies name.

Normally I would not write a review like this I actually LOVE the product but on principal I will find an equally great foundation with a company that has someone trained in customer service, 6 weeks for a product I could buy at my local pharmacy and no response to emails just asking for a simple update is just plain BAD!

Scammers – Do not give this company your card details. I returned items unopened via registered mail first week of April and they still have not refunded. When you ring the number no one answers and when you email no one responds. Consumer ombudsman next step.

I love this cream! – I have been using immortal for over 1 year. It is much cheaper to buy online and in the past I have had shipping delays but when I've called it gets sorted quickly. No delays over the last few orders. I just love this product! I love my skin for the first time in my life. My red acne scars have competely faded and I seldomly have a break out.… Read more

After running out of this product I have tried other products but quickly make another order to get some more. Nothing else I've tried even compares. My sister and mum are now converted too!

Top company – I have ordered the Immortal face cream on numerous occasions with out any problems. I receive the goods within a week every time. Cheaper than purchasing from stores and always get numerous free gifts with every 3 jars purchased, plus cheaper price for every 3 jars after the first purchase on the same order. The cream is the best I personally… Read more

have ever used and my friends notice the difference in my skin. I have read all the reviews and maybe people didn't read terms and conditions or ask enough questions. I was initially asked if I would like to become a member, so I asked the consultant what this would mean and she told me about the automatic debit for future mail out and I simply said "No Thanks", I will order as I need it. Simple as that and to this date I have never ever had any issues with the company. I have just ordered my next lot with free gifts and also the Laser Bright cream which I can't wait to try. Keep up the good work Hi life.

I am not sure what products these people are complaining about not receiving – I have placed two orders now, one last year 2015, and another one just recently, both were paid and delivered without any issues! I am over the moon with my products, and I plan to purchase several more "special offers" between now and Christmas for all the girls in my family! I do not believe these reviews that I read today for the very first… Read more

time..

I have also spoken with the lovely ladies in customer service and they are all delightful and extremely helpful! I actually had to call to make sure my card payment went through, because I thought it didn't...I worry too much!

Finally, people should not blame the company for delays in postage or delivery! Do they honestly believe that the company deliver them personally! How about the company that delivers all our mail and parcels, etc. etc. are they not a tad responsible for the delays???

Take money out of Credit Card without permission – I cancelled my order after receiving a 2nd delivery. They said yes all good. Then another deliver arrives and they take the money out of my credit card without my permission. When I have called I cannot get through and when I send an email it bounced back. I will now have to cancel my credit card to stop future payments and have no way to… Read more

rectify this. Do not use this supplier as it is not worth all the hassles to stop after the first product delivery.

A dud of a company – I placed an order over a month ago. Two weeks in I called to follow up my order to be spoken to rudely by an unprofessional and aggressive team member. She stated that within those two weeks my order hadn't been dispatched so I requested a refund. It's been over a month in total and I have not received a refund or products. I've called several… Read more

times to only be greeted by answering machine. Customer service is not this company's priority. They are rude thieves with no customer service skills!!!! Absolutely disgusted.

Misleading advertising - free samples – I was interested in this product, as it was advertised as being "amazing and an incredible beauty breakthrough" for your face. I only wanted a sample for the cost of $14.95 postage. I ordered a free sample and paid the postage of $14.95. The parcel came with 3 full size tubes of the make-up, not sample sizes in three different shades, and a… Read more

letter to tell me that I had a few days (due to this being posted over christmas and me being on holiday), to let them know that I wasn't happy with the sample, or I would continuously be sent the product and immediately be billed $99.99, and that this would happen every month from now on. When I phoned to see how I could stop this, I was advised that I would need to return the samples, including the one that I had opened and tried, and return them via registered mail. I went to the post office immediately and did this, at a cost of $10.90. It hadn't been made clear that I would be posting the sample back if I was unhappy. I didn't think the make-up offered anything special for coverage, and it stung me as I applied it. I am out of pocket $25.85 just for the pain of trying a new make-up. I wonder why a tiny sample can't be posted to customers, and if they love it so much, they wouldn't hesitate to order some more. It shouldn't be marketed in a way that if you do nothing, you have this huge ongoing financial commitment to something - when you just wanted to try it. I advised the customer service representative, Rachel, that the advertisement was very misleading. I also notice that this product is available from Priceline.

Want to cancel my Order, they don't answer the phone – ordered 16daytrial of Foundation no More September 12, 2017. want to cancel and tried calling them but they don't answer.

Great product? Bad and rude service – I placed my order and it took 3 months to arrive.. when I made enquiries I was made feel like I was being a hassle. I said send what I asked for after they tried to push me onto another product and then don't send anymore.

Worst customer service I've ever received – Wow. Emailed this company today to ask where my order (placed and paid 10 days ago) was and received a reply email saying they were out of stock. I was offered half the amount of product in replacement (not sure how that works out) and was spoken very rudely to by the "customer service" team member Rachel. Despite asking to speak with the person… Read more

sending me the email I was told she was suddenly in a meeting (despite being free to answer questions minutes prior). Rachel (real name?) spoke in a rude manner from the beginning of our conversation almost as though I were ruining her day by calling. I told her she was rude and she immediately threatened to hang up on me (which she promptly did a few minutes later). I called back to request a refund and explained I will never buy from them again. She was not perturbed at all. Great staff you have there Berry K.

Disgusting customer service – I am very disappointed with the high life customer service this time. I have recently purchased Foundation No More trial with high life and this is my 3rd purchase with them. I am not happy with the foundation color and have been contacting the customer service all day so that i could get the authorisation code to send the product back to them. I… Read more

have constantly been on the phone and left several messages with my name and number but no picks up or call back even.

Hi life health and beauty is scam company – Cheating with the terms and condition. Ordered samle pack for $9.95 and the kept a secret notes in terms and condition to use the card again. If we did not call and cancel that then they use card again and send the parcel and take your money without any further permission. It is ridiculous. So please they will not accept the return. They send… Read more

order after 1 month from the order.

TERMS & CONDITIONS

14 Day Trial for $9.95

The trial period shall be for 16 days (“the Trial Period”). The Trial Period commences on the day following the day of shipping.

Pay just $9.95 P&H and we’ll send you out The Skin Clarity Starter Kit as part of the 14 days trial promotion. You can use the Skin Clarity Starter Kit for 9.95 during the 16 day trial period.

If you’re delighted with the results and want to continue using Skin Clarity at the end of the trial period you will automatically be sent the full size Skin Clarity kit for just $59 plus P&H. You will receive your first replenishment order at the end of the 16 day trial period and every 60 days thereafter. The first amount of $59 + P&H will be charged at the end of the 16 day trial period and then every 60 days. Replenishments can be cancelled at any time before the products get shipped out.

Delivery Time

Please allow 10 to 14 business days for delivery (subject to stock availability).

VIP Membership

Your kit will be replenished every 60 Days, billed to the same credit card at the low price of $59.00 plus postage, unless you choose to cancel. You can cancel future deliveries or change the replenishment period anytime by contacting Customer Services on 1300 433 836 prior to the replenishment order being billed.

HiLife Health and Beauty - AVOID – Ridiculous..... I ordered and paid on 15 MARCH, received today - 19 JULY. FOUR MONTHS !? Not a single courtesy mail or explanation. I am sending the product back without even opening. If they can be THIS slack delivering, I have ZERO faith in anything they sell.

Terrible Take Your Money Without Permission – Ordered once from this mob, they are very cunning. Will not answer or return calls. Have logged a dispute with credit card company and will be formally making a complaint with ACCC.

STILL WAITING ON MY PRODUCTS – I have rang three times now and left my name and number as lines were busy. I even left a message on FB page and still waiting for a response. My CC was debited on the 7/6 and still NO PRODUCTS!!!!!!

Never received product – Very disappointed never received the product ordered. But they were quick to take the money out of my account. After 2 weeks I rang the company to only be told it's in the warehouse but was never sent out, call me in a week maybe we will send it then. Over a month now no product no cash not a happy customer.

They're not good – Do not order products with these people. I sent mine back because I wasn't happy with their service or products because they simply didn't work. I paid for the postage and returned them exactly how they explained, but today I had a letter from a debt collection company demanding I pay $147! Lucky my dads a lawyer. I strongly advise against doing business with these people...

Zero customer service – I have tried calling this company to simply ask a question about their product and they do not answer their phones. Do not order from them.

Don't buy from this company – I bought the trial and cancelled, they charge me a second time and don't answer the calls disgusting!! I will never use them again

This Company Charges Your Credit Without Permission – I orginally brought a stater kit as a once off but they the charged my debit card 2 months later for the full size products. And I have proved to them that what they have done is incorrect but I am still fighting for a refund. Fighting with rude and incompetent sales team. I submitted a complaint with fair trading and I will be filing a visa… Read more

merchant dispute. I will get that refund and I will NEVER USE THIS COMPANY AGAIN. I even had my card cancelled to make sure they can't do it again.

It"s a CON!!! – Same thing happened to me, taking more money from my account.. They have told me the refund for the unwanted product has been processed 3 times now, over a 2 week period. the girl 'Emily' was shouting at me, so when I said I wanted to speak to management so I could actually get a word in, she was shouting " Don't you threaten me" what a joke of a company.. DO NOT give them your money

This company is a scam! – This company is a scam!! Do not buy any products! When calling to enquire about certain products, they do not explain all charges over the phone, they then send you product with invoice and a hidden message basically saying 'if we dont hear from you, we will sign you up to a membership automatically'... What kind of self respecting company does… Read more

that??!!! They have since taken $108 out of my mother's account and the nit wit she spoke to on the phone today (23/01/15) did pretty much nothing to resolve the issue!!!! Give us our money back you scamming filthy nutbags!!!!!!

HiLife Health & Beauty Pty Ltd - Extortionists! – The Company tried to extort money from me for a product which was already returned to them, more than 9 weeks ago! They expected me to produce registered post tracking number after such a lapse of time or pay up! Fortunately, Australia Post was able to help me out by using my eftpos details and looking into their archives. I have contacted The… Read more

ACCC and The Current Affairs, re- this shifty organisation. My advise to all of you who have been scammed by this company is to do the same.

yes it seems yo help but it no miracle cream – I was suppose to get a discount of $40 because I seen the add on channel 9 but I didnt get a discount only lost $200 from my account a week before xmas I'm a pensioner now I have no money can't go anywhere thought it was monthly payment very upset.

This Is A Scam Stay Away from these people!!!!! – Same as a lot of other people got some some product in 20/11/2014 trail for a family member just got onto internet banks and found money taken out and can not get anyone on the phone had to council my debit visa to stop them. I did not order any more !!!!!!

Scam – I woke up this morning to find $221 dollars had been taken out of my account i call my bank an im unable to cancel it. For starters i got the number off the tv months ago and thought my mum might like to do the trial. I was then charged $10 still had not received any product and now $221 has been taken out of my account and i cannot pay for my… Read more

rent this week. I am deeply disheartened by this company and want a full refund asap. I will keep calling and Harrassing and leaving messages until my money is returned as i could possibly be living on the streets very soon because of this matter.

Exact senario – The exact senario mentioned above was true for me as well.I was fortunate to have lost my debit card and got it replaced so they couldn't take my money. I didn't know it was a scam until I phoned my bank to transfer money to them. I have my products ready to return as well.

What free trial period – Received the package. The free trial ended 2 days prior to receiving the package. I then read the information and they say they are going to send more product every 90 days. I DON"T THINK SO!!!!! NO HAPPY If I had any problems with the product I couldn't return it anyway.

bad company – I brought off good morning show nz infusion rx aug 2014. i didnt like it didnt do anything other than give me a head ache so i rang them got answer machine so after many attemps to get ahold of return number i rang the selling number and yelled at lady to get me the manager ,i got return code and posted it , unfornatly i did not get a sign courier… Read more

just normal post. 4 weeks later i received a bill for $154. After contacting nz post and lodging a lost conplaint on tues. Then i had received 2 calls from hi life stating to pay bill but they had not even sign nz post decaration that they didnt receive it. So i email them about and i am now taking them to small claim traibunal . What ever u do do not buy any thing from this company trish mason.

didnt work bad company to deal with

Very unhappy customer – I tried to get hold of the company to get a returns authorisation code within my 16 day trial period but had no luck. It is now outside that 16 days by two days and I have still not heard anything. I bought this product in good faith and took the company for its word when it said that we can return it if it was not suitable. I will be… Read more

contacting the television channel where I saw this advertisement and will discuss this matter with them. I will not let it go under any circumstances. Very little. It did not agree with me. Made my eyes itchy.

never recieved the product now fighting to get my Delivery fee back – Ordered the product in Late June after 2 weeks went by I ran and then they told me that they had been out of Stock which was very disappointing so then I had to wait another 10days. No card left in my letter box so I rand today to get my money back. They claimed that Aus post left to cards for me to collect from the post office (I did not receive)… Read more

then Aus post advised them that I wanted it returned to sender. Now it has been returned to their office and they will not refund me until I put in a Complaint to Aus Post in writing and fax it off to them.

She advised me that it is not their responisibility to tell the consumer if the have stock. As I work in the Automotive Retail Trade and I know that it is their duty of closure to advise the consumer that there is no stock. Now I am awaiting a supervisor to call me back at 3.30pm today as apparantley their isn't a supervisor in until that time today for me to speak with.

This has been a very terrible experience. Never again. Cant imagine how hard it would be to return the product under the 14 day trial period and try and get your money back. It shouldn't be this hard.

i never recieved the item to start with.

Infusion RX – Channel 7 have not done their homework - viewers being tricked with this offer trial for16 days. They take your money no one returns call therefore you can't return product without authorisation code and you don't get 16 days it works out to about 5. The staff con you into paying full amount on credit card. So beware

No Customer Service – Do Not buy anything from this company. They have NO customer service, there is a phone number which when you ring it asks you to leave a message and your number and someone will call you back. This never happens, I have been waiting 6days calling every day and leaving a message. No one answers or reads their emails as I have been emailing now for 3days and the fax numbers on the invoices are disconnected numbers.