Amazing storeHigh quality timber and laminate:. great price and service, highly recommended. Show details
Excellent customer service - great resultRez listened carefully to what we were looking for (a 3x4m rug). Walked us through the choices. Could the rug be cut to specific dimensions? No problem. Could we take a sample home to check in the range of light through our west-facing patio glass and door and our night lighting? No problem (we promised to bring it back and pay next morning). Worthwhile: we changed the colour we had in mind! Everything flowed smoothly. He kept us informed of progress. It is on our floor and looks soooo good. Thank you! Show details
Great companyWe were shopping around for new flooring for our house and visited literally all the popular stores such as Choices flooring, carpet court etc and somehow we managed to find Hills Flooring through google search which was a 45mins drive from where we were. The decision to go with Hills Flooring was the best as the customer service, attention and the pricing provided by Martin could not have been beaten by any other stores. Martin explained to us in detail about all the products he had in his store and helped us decide on the product which was be... Read morest suited to our needs. The product we purchased from him was the Quick Step Ultra Impressive 12mm which is really a top quality product. Martin patiently answered my several queries through emails/phone calls and also upon our request he managed to arrange the installation of the flooring at a date which was convenient to us. His installation team Mark and his peer are top notch installers and they installed 107m2 of flooring in one day with speed and without compromising on the quality of the installation. Thanks a lot Martin and the team. I highly recommend Hills Flooring for any of the flooring needs. 10/10.
Nice customer serviceI bought 2 pieces of floor strips for replacement, but it turned out the colour is quite different from existing ones. I returned the strips and got refund without any hassle. The boss was so nice. Happy customers spread the word and grow the business. I wish Hills Flooring a great success. Show details
Very happyHills Flooring did a great job and the layers got the whole job, including new skirtings done in only a day. After living with a bare concrete floor for about 5 weeks it's great to have it done and, in New England Blackbutt the overall effect is great. Very happy I chose to go with Hills Flooring.
Amazing result, highly recommend to anyone who wants timber or laminateThe guys got product knowledge and provide excellent service. They not only helped me with the right timber but the installation results everything was first class, can’t be happier, highly recommend them. Show details
Would RecommendMy friend who bought flooring from them last year recommended them to me. Wanted to remove the carpet and replace it with Laminate. The guys at the store had good knowledge of the product and helped me choose the product. They gave us free carpet removal and underlay which helped me save the overall cost. I am happy with their service and I’d keep recommending them.
Worst company I've ever come acrossNot only did they turn up late for the original installation, they also installed the incorrect boards. Similar to a number of the poor reviews we experienced cupping of the boards, in fact as you can see in the image they lifted the full height of the board it was so bad.
From what we could establish they never left correct expansion gaps. I think the most disappointing element of dealing with them is that after calling them out they offered compensation but then kept delaying, making incorrect statements to fair trading and the bank.
Maybe you'll be luckier and they won't botch what they are doing but you might want to seriously think twice about other options lest you get misled.
Distressing ExperienceThis was the worst and most distressing experience. The floor that they laid cupped within a couple of weeks and then a few of the boards tented up. We were left with all the floor boards cupping and 3 missing boards. The staff were extremely unprofessional and we had to take them to Fair Trading followed by NCAT. Would never recommend them to anyone. Show details
Great workmanship. Very happy with the resultWe were very happy with the service. Martin and Rez were very friendly and helped us through the selection of the materials. Mark and his team did a very clean job and we are very happy with the end result. Good workmanship.
Can’t be happier then this!I went to many timber shops in castle hill but lucky I purchased my floors from Martin At Hills Flooring it was done provisionally from A-Z. Thanks Hills Flooring Team, Keep the Great Job Up!!!
So terrible. Steer completely clear!This was by far the worst experience I have ever had with a business. Their staff were five days late in completing the task, took multiple days to complete the job, and had us standing around waiting for them to arrive for hours on the days they did show up. The timber flooring guy’s work was extremely shoddy. He left exposed glue and gaps of 1-2mm beneath crooked floor trims. One of our doors now doesn’t close properly. The management basically begged us to pay in full, as it appears they don’t have cash on reserve to pay their suppliers. I a... Read morem not surprised their business is failing, as their work was incredibly sub standard. I’ll be needing to bring in a more skilled workman to repair the work done. The one saving grace for this company was a cheerful and pleasant carpet guy named Omar who did an alright job.
Job done wellUpdate: I had a few communication issues during the job, but they were promptly resolved by Martin soon after.
The job itself was very well done by Mark. Great worker and excellent to deal with.
I recommend speaking with Martin directly if you have trouble dealing with some of the other staff.
The Flooring Experts!To all the people who are looking for top quality Flooring Products and installation - Your search ends here. Martin and his Team were immensely experienced and patient enough to understand the requirements I had, suggested a best suitable product and installed them professionally for my new Home. They have gone above and beyond my expectations and are very easy to deal with. Before I lock down on Hills Flooring, I had been to many other Vendors. Some of them offered quotes with a lesser amount but I was not getting enough confidence in any of ... Read morethem. But, when I talked to Martin, I felt genuinely positive about the Products and services they offer and they have proved that my understanding was 100% correct. Thanks a lot, Martin for all the good work and I will definitely refer Hils Flooring to all the people who are looking for quality flooring solutions.
Would never recommend- ended at NCATPurchased bamboo flooring from this store. Nothing but trouble with poor installation. Flooring cupped and buckled within months. Tim was down right rude. Hills Flooring refused to fix it unless we paid half the repair cost despite it being due to them. Ended up having to take them to Fair Trading and NCAT. Don’t waste your money!!!
Questions & Answers
No questions yet
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.