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Hip Kids

Hip Kids

Online store, Physical store (See All)
4.4 from 406 reviews · View Statistics
See the Best Toys & Game Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Hip Kids

Reviews

  • Product Quality
    3.1 (34)
  • Return Claim MadeYes (7) · No (28)
  • Shipping
    3.0 (27)
  • Customer Service
    5.0 (1)
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Lisa
LisaGreater Melbourne (Metropolitan), VIC

The best eco-friendly and Australian toy

published

I was looking for an eco-friendly toy for my daughter and I discovered this new Australian company: Play Edo. I decided to buy (and try) these big cardboard building blocks: the best choice ever! My daughter is so happy because we build them together and then she can build whatever her imagination suggests without any supervision. Yet, my daughter (7 years old) not only build animals and a cubby house with the Edo blocks but she was also happily decorating them with her crayons and jewellery stickers. Highly recommended for a lot of fun and for sustainable souls!

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Andrea
AndreaNortheast, VIC

Great Customer Service

published

Thank you for the best customer service and prompt follow up. Absolutely fantastic job. Thanks to both Amy and Kelly

  • Product Quality
  • Shipping
Hip Kids
customer serviceHip KidsSend a private message

Hi Andrea, Thank-you for your lovely words. We were so happy to assist you with your purchase. Please reach out if there is anything further we can do for you. Customer Care Team.

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Apexsignage
ApexsignageSydney, NSW
  • 4 reviews
  • 4 likes

Take ours for free. Please

published

Fell apart almost immediately after receiving the timber trike. Initially thought it was our fault, ordered a replacement part. Then another section fell apart, contacted the company, they said it was impossible it could be a quality issue. We got a replacement piece and another section of the bike failed. Contacted the company for a replacement and they said they’d send a replacement piece. Failed again, I gave up. Be prepared for constant maintenance. Have given up trying, so many fixings falling apart. Terrible product.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeYes
Hip Kids
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Steph
Steph
  • 2 reviews
  • 2 likes

AVOID AT ALL COSTS!!!

published
  • Product Quality
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Hip Kids
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K Elliott
K ElliottSydney, NSW

The worst service I have ever experienced

published

Never received my order and was only refunded for the item and not the $19 shipping I paid, even though I have proof that the delivery driver didn’t even go to my house.
They don’t care about anything but money.
Will never shop here again.

  • Product Quality
  • Shipping
Hip Kids
customer serviceHip KidsSend a private message

Hi K Elliott, Thank-you for your time in providing some feedback. Our customer care team and senior management have been in correspondence with you. If you would like to discuss further, please contact them at sales@hipkids.com.au

K Elliott
K Elliott
Hip Kids
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Kylie
KylieQueensland

Terrible quality

published

I received the kids Hampton chairs and they had white spray paint on the rattan area.
The company get the products overseas and clearly don’t do quality checks on them.
After waiting months to receive these I am so disappointed. I contacted hip kids to be told I am now required to send the chair back, at my own expense and time to then wait for a replacement.
Very overpriced for the quality of the products.

  • Incentivised Review No
Hip Kids
customer serviceHip KidsSend a private message

Hi Kylie. Thanks for your review. Our customer care team has been in touch with you regarding your replacement chair which they are happy to replace at no extra cost to you.

Kylie
Kylie

Thankyou for your response yes they have been in contact but I’m still required to pack the chair up at my cost and time.
This could have been avoided if the product had been quality checked.

Hip Kids
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Alex
Alex
  • 20 reviews
  • 8 likes

Terrible quality

published

Purchased the teepee tent, and straight away it looked poorly made. It's cheap wood and material, and the base has poor fasteners that hold nothing together. Waste of time and money, you could make your own for less and of better quality

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
Hip Kids
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Perfect little pram

published

Bought a dear little rattan pram for my Granddaughter's first birthday. It is perfect. Great quality, well made and sturdy for a toddler. Delivery was very quick.

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Hip Kids
customer serviceHip KidsSend a private message

Thank you so much for taking the time to write your lovely review.
We hope the pram gives your granddaughter many hours of fun and helps create lots of wonderful memories.
We look forward to you shopping with Hip Kids again.

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Jsem
Jsem
  • 2 reviews
  • 7 likes

Poor quality, bad instructions, better alternatives

published

You can find the same quality products from other vendors that aren't as expensive. I've bought a kitchen and teepee from hipkids and the instructions on both were terrible, they also don't label parts or provide decent images to help you distinguish between parts. Poor quality photos and directions overall. I will never buy from them again.

  • Product Quality
  • Shipping
  • Incentivised Review No
Hip Kids
customer serviceHip KidsSend a private message

Hello Jsem,
Please contact our customer care team at your earliest convenience so they can assist you with any spare parts and assembly assistance. Please send your contact and order details to customercare@hipkids.com.au. Have a wonderful day.

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Crystal
CrystalMetropolitan Adelaide, SA
  • 2 reviews
  • 2 likes

Fantastic customer service & great quality products

published

I have done a couple of orders from hip kids now and both times had fantastic experiences.
Had a couple of hick up but they are more than happy to help solve the problem.
For example a pre order was pushed back so I just got a refund and ordered another product.
Packing and delivery times are quite long but I have been lucky that I have done my orders in advance.
But overall I will definitely shopping with them again

  • Product Quality
  • Shipping
Hip Kids
customer serviceHip KidsSend a private message

Hi Crystal,
Thank you for your terrific feedback. Our customer care team take pride in helping our customers through any
‘hiccups’ to make sure they have an excellent overall experience with Hipkids. We hope to see you shopping with us again soon.

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RUTH
RUTHMELBOURNE
  • 11 reviews
  • 3 likes

Waiting 5 months

published
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
Hip Kids
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Still Waiting

published

It is such a nice website with great products. I ordered my bookshelf/table in October...it is now nearly January...still waiting and I have not received communication except for when I rang them. I understand it may be closed between Xmas and New Year... but the appropriate business protocol would be to advise customers if their orders will be delayed further. Not happy Jan!

  • Incentivised Review No
  • Return Claim MadeNo
Hip Kids
customer serviceHip KidsSend a private message
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Mikyung
MikyungSydney, NSW
  • 2 reviews

Just too bad Customer service

published

I have spent $500 in October but one of the item which supposed to receive it by now but yet to receive.

I request a refund on that one single item which is $60 but they didn't fully refund me as I have used the first order copone which is just $10.

Looks like that is the way they earn money

  • Incentivised Review No
  • Return Claim MadeYes
Hip Kids
customer serviceHip KidsSend a private message

Hi Mikyung,

Thank you for your review. We apologize that the guitar did not arrive in time for you. Your refund amount incorporates part of your discount you used when you made your purchase. Thanks for shopping with HipKids. Have a wonderful day.

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Theresa
Theresa
  • 2 reviews

Thank you! Great customer service

published

We lost the bolts from our Hip Kids trike. I contacted customer service and they were so obliging in sending me replacements. Really appreciate it. The trike is so so good too. Amazing value, looks good and toddler LOVES it. Thanks guys!

  • Product Quality
  • Shipping
  • Incentivised Review No
Hip Kids
customer serviceHip KidsSend a private message

Thank you so much for taking the time to leave this amazing review, you have made our day. Kelly - Hip Kids Customer Care Team

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Christina
ChristinaSydney, NSW

An absolute beauty!

published

Bought vintage pedal car for my Son's first birthday. The car is gorgeous, well built and did I mention gorgeous?! The custom name sticker is awesome. Communication was great and delivery was quick. Thank-you!!! Can't wait to gift it to my son.

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Hip Kids
customer serviceHip KidsSend a private message

Hi Christina , Hope you are well and thank you for your lovely and positive feedback . We hope he has the best birthday and has hours of fun creating memories in his gorgeous car. Mel

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Questions & Answers

Toni
Toniasked
Hip Kids

Hi Hip kids. We purchase the scandi hip kids kitchen and the black back panel didn't line up with the pre drilled holes it goes into. Now the side panels with the blackboard doesn't align. Is this a know problem? The black back seems to be made too short in length.

No answers
Faith L
Faith Lasked
Hip Kids

Where can we get sheets and pillows for the MIA double bed?

1 answer
Kate
Kate

Hi
Sorry, your question has gone to a reviewer, not Hip Kidz.

katsama
katsamaasked
Hip Kids

Hi, I was about to order one of your bikes but wonder whether your customer service and product quality has improved at all? There are a lot of negative reviews and I don't have time or energy to put myself through such an experience

1 answer
Hip Kids
customer serviceHip KidsSend a private message
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