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Hip Kids

See the Best Toys & Game Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
315
4 star
23
3 star
2
2 star
6
1 star
21

Gail

GailFadden 2904, ACT

  • 3 reviews
  • 1 like

Excellent communication and product. Ride on steel racer car/push car.

published

We bought the Hipkids ride on steel racer/push car for our grandsons first birthday present. Communication was excellent and the product was delivered quickly and is exactly as described. One of the wheels was damaged as a result of packing from the factory and I emailed Hipkids to advise. They promptly posted a replacement wheel express post to reach us the following day. This is the type of service you expect but rarely get. Well done Hipkids, will be using you again.

Product Quality
Return Claim MadeNo

2 in 1 trike with wicker basket

published

The quality is terrible. It looks like it was slapped together.

Worse than then the product’s quality is the customer service. Hipkids filters out any negative reviews of their products. I have tried leaving a three star review on their site twice and it doesn’t appear, therefore greatly misleading it’s consumers.

Had I seen these negative reviews I would not have purchased this product for my child. My one year old is nearly too big for this bike. Her heels are constantly getting pulled under the back axel. This bike is a terrible design as though it was never actually tested out.

Product Quality
Return Claim MadeNo
1 comment
Hip Kids
customer serviceHip Kids
Candice B.

Candice B.

  • 2 reviews

Good service and good product.

published

I was not sure how my teepee order would go after reading others’ reviews.
But after looking around for a decent quality teepee for a reasonable price, hip kids was the only one.
So I took a chance it paid off. Shipping was super quick, they had my order shipped the same day I made the purchase and the product looks pretty good. I would probably buy again.
Although I would say the play mat that comes with is really like a blanket not much cushioning. You’ll need a rug underneath it.

Product Quality
Shipping
Return Claim MadeNo

Terrible service!!! Dangerous toys for kids. Don't waste your time and money.

published

Teepee from hip kids after 2 months in use. Dangerous things for little ones. Hip kids company replied to us that they are the best anyway and don't see any problems with their crappie toys.

  • +1
Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


GSG

GSGSydney, NSW

2 in 1 Toddler Mini-Trike with Wicker Basket that can only go straight

published

Bought 2 in 1 Toddler Mini-Trike with Wicker Basket for our grandson's first birthday, did not know that this cannot be maneuvered, it is designed to go straight, need two people at either end to turn the trike for the baby to enjoy the ride. Suitable for babies from 12-18 months.

Wonder the challenges when transformed into a balance bike.

Very Disappointing.

Product Quality
Return Claim MadeNo
1 comment
Hip Kids
customer serviceHip Kids

Juopy

JuopyAustralian Capital Territory

Fast delivery and OK product

published

I ordered the 3 wheel balance trike for my daughter on a Sunday and received it by Friday so was really happy with the quick postage. It was easy to assemble and looks cute. My daughter loved it and was happy to go straight to the park for a test ride.
While it is very cute, it is not a quality piece that will stand the test of time, however for approximately $100 I wasn't expecting too much in terms of quality. I will be happy if we get a years worth of riding out of it.

Product Quality
Return Claim MadeNo

Myra

MyraLittle Bay

Still don’t have my product

published

I ordered and paid for a kids table set in Sept 2018. It was advertised as 1-2 days dispatch.
After a week of no delivery I followed up and they told me the new delivery time would be end of November! 2 months later is a huge difference.
A month later they call and tell me it will be early December instead!!
I called the day before delivery in Dec and they told me the new timeframe is January 2019. Had I not called no one would have given me an update.
Terrible Service! Learn how manage to customer expectations, compensate when you have fallen
short and inconvenienced and learn simple supply/demand principles!

1 comment
Myra
Myra

Up until now I still do not have my product...


Lucy

LucyMt Crosby

buying a baby wooden walker

published

Their products are lovely and expensive. But I found the customer service to be lackluster at best. Its as if they don't care about good relationships with customers. My inquiries to them were dismissed without any discussion. I can respect a decision of a company even when I don't agree with it but I find speedy and airy dismissal unnecessary. I would not recommend. I suggest find a company that cares about people and good service.

Mon K

Mon KWollongong

  • 15 reviews
  • 2 likes
  • Verified customer

Amazing business!

published

I recently purchased the kids piano and I couldn't be happier with the customer service! Highly recommend their amazing products.

Julie willis

Julie willisHawkesbury

  • 4 reviews
  • 1 like
  • Verified customer

MIA KING SINGLE UPHOLSTERED BED/WHITE

published
2 comments
Hip Kids
customer serviceHip Kids
Julie willis
Julie willis

Elle

ElleGlenfield

Terrible product breaks upon assembly

published

This product is cheap and nasty. So poor in quality it cracks when being screwed together. Company refuses refund stating all damage needs to be reported prior to assembly when it in fact breaks on assembly and over time. Almost half of panels cracked over a period of 2 months.

Will never purchase from this company again.

Robbery!


  • Verified customer

Take so long to receive!

published

I ordered in January buy still waiting for delivery (its nearly June)!
I will not order again in future at all.

1 comment
Hip Kids
customer serviceHip Kids

Cheap Quality Toy Box

published

I Purchased a toy box for my son's birthday and to my dismay, was not up to standard. Although the initial appearance is modern and nice, the particular toy box I received was of cheap quality timber with multiple scratches and cracks, the screws included were much too small to actually hold anything together plus the rails on the lid had no holes drilled in. Very disappointed and was looking forward to buying more items from this site but being the first time buying from Hip Kids, it has left a bitter vibe and will not be coming back and will be informing my fellow parents of my unfortunate experience.

1 comment
Hip Kids
customer serviceHip Kids

Amazing service (especially for this time of year)

published

I placed my order with Hip KIds Tuesday and it arrived Thursday. I am thrilled to bits. I will not hesitate to order more in the future

Quality & Beautiful Design.

published

Beautiful design & quality product. We have just purchased our second Hip Kids product & are just as impressed!

Delivery was super quick & we can't wait for our little one to open on her Bday!

Great balance trike

published

Our 2yo son loves the balance trike from hipkids. I love that it converts into a balance bike as he grows. It was really easy to assemble and delivered really quickly.


Great quality

published

The kids activity table with storage is great quality and something that will last for years! Struggled to find a table with adequate storage for all the small pens and crayons and this one ticked all the boxes.


  • Verified customer

Easy service

published

A good first experience. The toy box is nice looking and great quality - nice and sturdy. Love the safe close lid which is perfect for my 1yo. Website was easy to use and fast shipping. Arrived to me in Melbourne in a few days.


Love hip kids products

published

Love hip kids products already told so many of my friends about it if there order is in stock it's out to u with it the next two to three days And if not in stock they let u know there date stock arrive before you purchase... love that they have after pay which makes it easy for everyone... I'll definitely be shopping from them again next I think will be my girls beds can't wait


Tlc

Tlc

  • 2 reviews

My favorite childrens store

published

I have purchased numerous items from children's furniture, decorative items and toys everything has been exactly as discribed amazing quality and beautifully designed with children in mind so definatley durable along with being stunning.


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Questions & Answers

Faith L

Faith Lasked

Where can we get sheets and pillows for the MIA double bed?

1 answer
Kate
Kate

Hi
Sorry, your question has gone to a reviewer, not Hip Kidz.


katsama

katsamaasked

Hi, I was about to order one of your bikes but wonder whether your customer service and product quality has improved at all? There are a lot of negative reviews and I don't have time or energy to put myself through such an experience

1 answer
Hip Kids
customer serviceHip Kids

Hi please focus on the positive reviews. We have 118 positive reviews on this website and are currently rating at 4.5 stars. We have been in business for 9 years and have sold thousands of products and unfortunately in retail you cannot please everyone even though we honestly try too. I can assure you we take pride in customer service & products. We stand by them. We offer 1 year warranty on all our products and will provide after hours support if required. All you have to do is pick up a phone or if your in Melbourne come and visit us at our showroom in Melbourne and you will be able to see for yourself
thanks
David
HipKids


Mumof3

Mumof3asked

After reading these reviews, I am starting to get a bit worried that I won't receive my order on time for my 3 year olds birthday. I ordered a 2-in-1 balance bike 16 days ago and tracking is "unavailable" on the website. Apparently "dispatched".
What are the average time frames people have found when ordering these bikes? I live in a capital city, so not remote or difficult to deliver.

3 answers
disappointed
disappointed

Hi,
If you are concerned I would ring them direct and advise that you cannot see the tracking online . If should only take a few days from dispatched.

Hip Kids
customer serviceHip Kids

Hi david here from hipkids please you do not have anything to worry about. Please ring us on 0398597316 and one of our staff will more than happy to help and track your parcel. Its probably just a system issue that you cannot track your item online which I will follow up. We have been in business for eight years and have sold thousands of products to thousands of happy customers we wouldn't be in business if we didn't sell quality products and look after our customers. Unfortunately in retail you cannot please everyone. Please also pay attention to the majority of reviews on this website which are positive. If you are still no convinced visit our ebay store 'hipkidsstore' it has over 5000 left feedback and we are sitting on 99% positive feedback last time I checked as well as all the product reviews left on our website by happy customers

SR
SR

Hi. I didn't have a problem with delivery times they were prompt & I live in Brisbane.


Get an answer from our members and Hip Kids representatives

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