Reviewer Photos & Videos
Overpriced considering quality
Purchased blakely single bed and was very disappointed. This is a $200 bed with an almost $500 price tag. It has plastic legs that stick out beyond the frame. It has no fabric on the back of the headboard and it looks unfinished.
Zac toy box
I purchased the Zac toybox online seems to be pretty easy to order , I ordered it eight weeks prior to my daughter‘s birthday, got an email 2 weeks after saying that they will be 8 weeks delayed on delivery, because their suppliers couldn’t keep up with demand.
I expressed my disappointment, and pretty much gotten nothing back from customer service other than blaming me for not seeing the delay on the website prior which there wasn’t any descriptions on the website saying that there will be a delay in this order, I had checked this in detail ...
Steel pedal bike
Purchased steel pedal bike before Christmas only just received bike yesterday.
After being offered a pathetic $20 voucher for the inconvenience I asked if they could send out a helmet with a $12.95 or so difference was told no. I then asked if I paid the balance could they send out the helmet with the bike to avoid postage. Also told no!
Just purchased helmet yesterday and by my mistake did not apply voucher at checkout. I immediately emailed customer service and asked to apply the voucher as I paid with Afterpay or if not cancel the order as...I did not want it if they couldn’t accommodate, once again a NO. Business who contact themselves in this manner should not be supported when so many other small business do better. DO NOT BUY FROM THIS BUSINESS
Very poor quality
Bought the Jessie book caddy for my son - received very quickly no issues with ordering and was a beautiful piece once assembled. Unfortunately the item is very poor quality didn’t last a week before it broke apart (lasted 5 days to be exact). Very disappointed as I genuinely did love the product.
Also I found it odd that my review does not show up on their website.
Long pre-order delivery, bad delivery logistic
I have purchased a double bed on the website for $600 and I did not notice it was a pre-order, later after X'mas I noticed that the bed became pre-order. They did not provide any eta for delivery until after 1 months waiting I email them for a refund on Monday. Then customer service indicated it would arrive on that Friday and TNT courier will provide tracking for the delivery. I have checked the TNT tracking on the website and it indicated the item arrived at Melburne warehouse on 22/01, however untill now I receive nothing. On Friday that wee...k, I called customer service, they promised to pick up the item that day for, and deliver on next monday, but then nothing and TNT does not indicate the item is being pick up or on transit, very terrible delivery service.
Ordered a product at the beginning of December and paid over $200 for delivery. It took them 10 days to dispatch the item (that was apparently in stock and ready to go!) and now both they and I have no idea where it is! The product still hasn't arrived and HipKids are unable to tell me where it is or when it will arrive. I have requested a refund as I am not willing to continue waiting for a product that, for all I know, could take another few months to arrive! They have said that I can receive a refund - minus the delivery fee - and I must wai...t until the courier has found the item and confirmed that it has been sent back to them! The entire reason for cancellation was that the delivery service that they have chosen to use are incapable of completing their services, yet they still want to charge me $200+ for the delight of waiting for a completely incompetent company to fail to do their job. Avoid using this company - from their recent reviews it looks as though many others have experienced this poor service too.
Expect LONG delays if you pre-order something!
Pre-ordered a $300 item nearly 2 months before Xmas, with a 2 week eta, had 3 delay emails finally with delays until after Xmas so now have nothing to give on the day.
Shouldn’t do pre-orders if they can’t deliver in a reasonable time frame! Just disappointing, and the second time this has happened. Won’t be ordering again from them.
Most awful experience!
I am really disappointed with the Customer Service that I received in trying to get my playground in time for my Son’s birthday. The ‘Expected dispatch date’ was the 4th of December and I was excited because that timeframe worked perfectly. After a couple of emails with misleading information it didn’t arrived when the team told me it would. If you don’t have the product in stock you should never have put it on the site. I would never mislead customers like the way Hip Kids did. I will never spend my money here again.
Deceitful, terribly run company
I’ve seen many other people complaining of this same issue in reviews so clearly this company likes to deceive people on purpose. I ordered an item in EARLY OCTOBER. The website indicated the item was in stock at the time. I gave them ample time to ship, given this year’s difficult circumstances but after a few weeks with no updates, I contacted them only to be told the item was on pre order and wouldn’t arrive until November. At this stage they still hadn’t bothered to put this information on their website, no doubt misleading other people too.... I’ve since had to contact them another two times, only to be told the expected dispatch date had been changed and the item will now not be received in time for Christmas. They haven’t bothered even once to contact me of their own accord to inform me of this. This company is a rip off and the only reason I ordered the item from them was because it was supposedly in stock. I don't think I’ve come across another company so poorly run with such awful customer service. Do not order from them, they will just make excuses for their misleading behaviour and you will be left disappointed.
Very delayed delivery
Very bad customer service. Paid for a bike more than a month ago and still havent receive it. When called them, the lady on the phone said another 7 business days after delivery otherwise she suggested to give me the money back. Bought this for my dauhgter xmas present now i have to run to the shops to see what can i get. Very disapointed.
The activity play set comes in 3 parts (still not received 3rd part). One of the parts is described as a slide. When my 3 year old slid down she hit her back on the wooden bar going across the bottom of the slide which resulted in bruising. I contacted customer service who replied via email basically said the products meets standards and I should supervise my child. I consider this product dangerous for young children.
Products are ok. Terrible customer service.
Ordered two products. Product #1 (furniture) sent was unpainted and required painting. Web description was false. Despite letting them know no resolution was offered tho they did end up updating the website at least after denying there was an issue. Product #2 - not received months after ordering. Still having to chase. Great use of my time as a time poor new parent...
The 2 in 1 toddler trike was purchased for my son based off the age recommendation 12 months to 3. At 18 months he had outgrown it. Hip kids told me I should have measured him and gone off the measurements the max height is 25cm.
When I looked at the measurements, the next size wooden trike states it’s from 18 months and the lowest height is 26cm. Hip kids know these won’t last til 3 yet are deceptive in their description.
- Online store
- Verified customer
I have not enjoyed my shopping experience with this company!
The customer service is extremely poor and the solutions provided were limited and unreasonable for the damages received. The wording used by this company in the email correspondence was extremely unprofessional and at times offensive (for example and I quote “ Sending out replacements is always an option, but we are afraid to disappoint you again by the items not reaching your expectations”) in my opinion surly it shouldn’t meet hipkids expectations to send out poorly damaged items...! The quality of the purchased items was of a very low standard and the damages to the items were significant and present on all orders, this is simply not acceptable and the response to the issues is disappointing. Firstly I purchased two Morris bookcases with an approximate waiting time of over 3 months! With this order a free (built into the cost!) Grey bean bag chair was promised with the order. At no point when ordering was I told an alternative colour would be provided if the grey colour was unavailable when the shipping of the complete order was processed. Second order was a children’s play tent. I received this order before the bookcases (the waiting time was only two months approximately!) The tent arrived with a small tear. As it was only small I decided not to make a fuss and attempted to repair it myself rather than complaining at this stage! If I had known how poorly I would be treated with the next order I would of acted on this rather than avoiding it!
Great customer service
The customer service is amazing. The staff were friendly, professional and helpful. Very fast response time. They have a great range of products for kids, we will buy from here again.
Thank you hip kids!
Well done Hip kids
Just want to recommend these wonderful people, especially Melody. I usually go to Deepdene store, but the virus put a stop to travelling to Melbourne. Made a purchase by phone, beautifully handled. Then the trouble began, Australia Post..........long story short, items missing, lots of excuses etc, Melody was more than fantastic with her follow ups, she emailed me daily, was always patient (even when i got cross). 3 days short of a month the items were delivered . As a retail manager of 27 years, i couldnt have been more impressed with the professional courtesy i was shown. Shopped with them since 2016 , and will continue to do so, but bypass Australia Post! Great products, happy with everything ive bought .
Worst customer service
Received a broken toy $40 and their solution was to send our wood glue and a $10 refund as the item is no longer in stock. This is completely unacceptable. Won’t buy here again.
Havent actually taken it out of the box yet, but what I can see it looks very good. Hip Kids were a reliable site to buy from, as they DO get back to you if you have any queries on delivery
I ordered 4 puzzles and a ride-on toy online. Puzzles arrived in 3 days and toy came a day later. Very happy with puzzles. Ride-on maybe smaller than anticipated, but yet to assemble as is a Christmas present.
Excellent communication and product. Ride on steel racer car/push car.
We bought the Hipkids ride on steel racer/push car for our grandsons first birthday present. Communication was excellent and the product was delivered quickly and is exactly as described. One of the wheels was damaged as a result of packing from the factory and I emailed Hipkids to advise. They promptly posted a replacement wheel express post to reach us the following day. This is the type of service you expect but rarely get. Well done Hipkids, will be using you again.
Questions & Answers
Hi Hip kids. We purchase the scandi hip kids kitchen and the black back panel didn't line up with the pre drilled holes it goes into. Now the side panels with the blackboard doesn't align. Is this a know problem? The black back seems to be made too short in length.
Hi, I was about to order one of your bikes but wonder whether your customer service and product quality has improved at all? There are a lot of negative reviews and I don't have time or energy to put myself through such an experience
Hi please focus on the positive reviews. We have 118 positive reviews on this website and are currently rating at 4.5 stars. We have been in business for 9 years and have sold thousands of products and unfortunately in retail you cannot please everyone even though we honestly try too. I can assure you we take pride in customer service & products. We stand by them. We offer 1 year warranty on all our products and will provide after hours support if required. All you have to do is pick up a phone or if your in Melbourne come and visit us at our showroom in Melbourne and you will be able to see for yourself
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