Hip Kids

Hip Kids

 Verified
4.4

417 reviews · Statistics

PositivevsNegative
85% · 35361 · 15%
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Return Claim MadeYes (8) · No (33)
Product Quality
2.9 (42)
Shipping
2.9 (35)
Customer Service
5.0 (1)
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Reviews

Hip Kids417 reviews
Maria Rossi
Maria RossiNSWSydney, NSW
  Online store
Product Quality
Shipping
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Hip Kids
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Tina
TinaBrisbane2 posts
  Online store
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Gina
GinaWAPerth, WA3 posts
  Online store

Warning: don't bother getting name printed on bike

I paid $15.00 extra for my grandsons name on the bike for his birthday and they didn't do it. Absolute rip off!
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Jan M.
Jan M.3 posts
  Online store

Beds are not a standard size

We bought a king single bed frame for our small child, they claim to fit a standard Australian king single mattress, yet there is a 5 centimeter gap between the matress and the frame which is a serious hazard

An Australian king single is 203cm but the space is 208cm Show details

Product Quality
Shipping
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Danielle M.
Danielle M.
  Online store

Exceptional customer service !

I contacted hip kids online after my daughter misplaced a part of one of her favourite toys . I received a prompt reply being offered to have the missing part sent out straight away ( it came the very next day ). Amy from the customer care team was lovely and professional . This service to go above and beyond to make sure my little girl was happy is much appreciated and one of the many reasons I choose to shop with hip kids ! Show reply
Popo
PopoBrisbane4 posts
  Online store

40% off the day after i received the item!

I paid full price for a toy box, just after the day i received it, I was told it was included in the big sale, 40% off! So unacceptable. Call the customer service asking about this, and the 30 days worry free money back guarantee , then they said it was assembled not not returnable! Show details
Product Quality
Shipping
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Jackie
JackieVICGreater Melbourne (Inner), VIC
  Online store

Nice bike over priced

Don’t bother getting anything personalized it’s a sticker that cost far more than it should if you are going to charge that much at least put it on. Show details
Product Quality
Shipping
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Janani
JananiSASouthern and Hills, SA
  Online store

Great Product. Fast Delivery

I'm writing this review because I hesitated to buy from this store after reading some of the reviews. I'm happy I finally ordered from them. I ordered a toddler bicycle on 4th December and received it on 13th December. It's a good quality product and value for money. Show details ·  1
hannah
hannahSAMetropolitan Adelaide, SA
  Online store

Terrible service

Absolutely ridiculous !! Ordered a cubby for I'm as, even contacte the company to check it will be in heaos of time for xmas to paint, construct etc. They said it will be shipped and will arrive early Decmber. It was shipped today, Decemver 16th ( not even with express shipping) and is due the 22nd to 28th ... Disgusting!!!
I have been in contact five times to follow up where it is and only for a reply twice and in which they didn't even answer my questions.
Customer service was great until I had purchased and then nothing!! DO NOT buy from this company. My daughter will probably not have a present from Santa this year and they don't seem to care at all. Show details
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nzgem06
nzgem062 posts
  Online store

Never will buy from here again

Disappointed over month since ordered postage is shocking (covid is no excuse) no other company I ordered from has had the issue, still waiting for product if it shows up that’s a bonus bit my money will never go to this company again!
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Tay
TayNSWHunter Region, NSW2 posts
  Online store

Cute bear

Purchased a personalised bear for my son with his name on it. Good quality & its so cute Show reply
Unhappy customer
Unhappy customer
  Online store

Poor quality, bad customer service

We bought a bike for our 2 year old daughter, paid over $200. Within a couple of months the training wheel broke. Paid for a name sticker that never arrived, we followed up several times and haven’t received it. Do not recommend this business, product quality and customer service is terrible.
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Lisa
LisaVICGreater Melbourne (Metropolitan), VIC
  Verified Online store

The best eco-friendly and Australian toy

I was looking for an eco-friendly toy for my daughter and I discovered this new Australian company: Play Edo. I decided to buy (and try) these big cardboard building blocks: the best choice ever! My daughter is so happy because we build them together and then she can build whatever her imagination suggests without any supervision. Yet, my daughter (7 years old) not only build animals and a cubby house with the Edo blocks but she was also happily decorating them with her crayons and jewellery stickers. Highly recommended for a lot of fun and for sustainable souls! Show details
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Andrea
AndreaVICNortheast, VIC
  Online store

Great Customer Service

Thank you for the best customer service and prompt follow up. Absolutely fantastic job. Thanks to both Amy and Kelly Show details ·  1
Apexsignage
ApexsignageNSWSydney, NSW5 posts
  Online store

Take ours for free. Please

Fell apart almost immediately after receiving the timber trike. Initially thought it was our fault, ordered a replacement part. Then another section fell apart, contacted the company, they said it was impossible it could be a quality issue. We got a replacement piece and another section of the bike failed. Contacted the company for a replacement and they said they’d send a replacement piece. Failed again, I gave up. Be prepared for constant maintenance. Have given up trying, so many fixings falling apart. Terrible product. Show details
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Questions & Answers

Toni
Toni · Hip Kids

Hi Hip kids. We purchase the scandi hip kids kitchen and the black back panel didn't line up with the pre drilled holes it goes into. Now the side panels with the blackboard doesn't align. Is this a know problem? The black back seems to be made too short in length.

Faith L
Faith L · Hip Kids

Where can we get sheets and pillows for the MIA double bed?

Kate
Kate  

Hi

Sorry, your question has gone to a reviewer, not Hip Kidz.

katsama
katsama · Hip Kids

Hi, I was about to order one of your bikes but wonder whether your customer service and product quality has improved at all? There are a lot of negative reviews and I don't have time or energy to put myself through such an experience

Hip Kids
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