Reviewer Photos & Videos
Worst customer service
Received a broken toy $40 and their solution was to send our wood glue and a $10 refund as the item is no longer in stock. This is completely unacceptable. Won’t buy here again.
Havent actually taken it out of the box yet, but what I can see it looks very good. Hip Kids were a reliable site to buy from, as they DO get back to you if you have any queries on delivery
I ordered 4 puzzles and a ride-on toy online. Puzzles arrived in 3 days and toy came a day later. Very happy with puzzles. Ride-on maybe smaller than anticipated, but yet to assemble as is a Christmas present.
Excellent communication and product. Ride on steel racer car/push car.
We bought the Hipkids ride on steel racer/push car for our grandsons first birthday present. Communication was excellent and the product was delivered quickly and is exactly as described. One of the wheels was damaged as a result of packing from the factory and I emailed Hipkids to advise. They promptly posted a replacement wheel express post to reach us the following day. This is the type of service you expect but rarely get. Well done Hipkids, will be using you again.
2 in 1 trike with wicker basket
The quality is terrible. It looks like it was slapped together.
Worse than then the product’s quality is the customer service. Hipkids filters out any negative reviews of their products. I have tried leaving a three star review on their site twice and it doesn’t appear, therefore greatly misleading it’s consumers.
Had I seen these negative reviews I would not have purchased this product for my child. My one year old is nearly too big for this bike. Her heels are constantly getting pulled under the back axel. This bike is a terrible design as though it was never actually tested out.
Good service and good product.
I was not sure how my teepee order would go after reading others’ reviews.
But after looking around for a decent quality teepee for a reasonable price, hip kids was the only one.
So I took a chance it paid off. Shipping was super quick, they had my order shipped the same day I made the purchase and the product looks pretty good. I would probably buy again.
Although I would say the play mat that comes with is really like a blanket not much cushioning. You’ll need a rug underneath it.
Terrible service!!! Dangerous toys for kids. Don't waste your time and money.
Teepee from hip kids after 2 months in use. Dangerous things for little ones. Hip kids company replied to us that they are the best anyway and don't see any problems with their crappie toys.
The reviewer stated that an incentive was offered for this review
2 in 1 Toddler Mini-Trike with Wicker Basket that can only go straight
Bought 2 in 1 Toddler Mini-Trike with Wicker Basket for our grandson's first birthday, did not know that this cannot be maneuvered, it is designed to go straight, need two people at either end to turn the trike for the baby to enjoy the ride. Suitable for babies from 12-18 months.
Wonder the challenges when transformed into a balance bike.
- Online store
- Verified customer
Fast delivery and OK product
I ordered the 3 wheel balance trike for my daughter on a Sunday and received it by Friday so was really happy with the quick postage. It was easy to assemble and looks cute. My daughter loved it and was happy to go straight to the park for a test ride.
While it is very cute, it is not a quality piece that will stand the test of time, however for approximately $100 I wasn't expecting too much in terms of quality. I will be happy if we get a years worth of riding out of it.
Still don’t have my product
I ordered and paid for a kids table set in Sept 2018. It was advertised as 1-2 days dispatch.
After a week of no delivery I followed up and they told me the new delivery time would be end of November! 2 months later is a huge difference.
A month later they call and tell me it will be early December instead!!
I called the day before delivery in Dec and they told me the new timeframe is January 2019. Had I not called no one would have given me an update.
Terrible Service! Learn how manage to customer expectations, compensate when you have fallen
short and inconvenienced and learn simple supply/demand principles!
buying a baby wooden walker
Their products are lovely and expensive. But I found the customer service to be lackluster at best. Its as if they don't care about good relationships with customers. My inquiries to them were dismissed without any discussion. I can respect a decision of a company even when I don't agree with it but I find speedy and airy dismissal unnecessary. I would not recommend. I suggest find a company that cares about people and good service.
- Verified customer
MIA KING SINGLE UPHOLSTERED BED/WHITE
STAY AWAY DO NOT BUY OFF THESE GUYS Purchased a white Mia bed wanted a linen fabric style and the staff stuffed up my order and are refusing to correct their huge mistake.
I have taken this complaint to ACCC & fair trade the ombudsman as they still haven’t replaced my little girls bed.
Their websites has no selection box for either the linen or PU leather style I called spoke to the staff to check I was getting a linen one to only have them send a PU leather I called a few days before my order even left the warehouse to be told fabric linen...
Terrible product breaks upon assembly
This product is cheap and nasty. So poor in quality it cracks when being screwed together. Company refuses refund stating all damage needs to be reported prior to assembly when it in fact breaks on assembly and over time. Almost half of panels cracked over a period of 2 months.
Will never purchase from this company again.
Cheap Quality Toy Box
I Purchased a toy box for my son's birthday and to my dismay, was not up to standard. Although the initial appearance is modern and nice, the particular toy box I received was of cheap quality timber with multiple scratches and cracks, the screws included were much too small to actually hold anything together plus the rails on the lid had no holes drilled in. Very disappointed and was looking forward to buying more items from this site but being the first time buying from Hip Kids, it has left a bitter vibe and will not be coming back and will be informing my fellow parents of my unfortunate experience.
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Questions & Answers
Hi, I was about to order one of your bikes but wonder whether your customer service and product quality has improved at all? There are a lot of negative reviews and I don't have time or energy to put myself through such an experience
customer serviceHip Kids
Hi please focus on the positive reviews. We have 118 positive reviews on this website and are currently rating at 4.5 stars. We have been in business for 9 years and have sold thousands of products and unfortunately in retail you cannot please everyone even though we honestly try too. I can assure you we take pride in customer service & products. We stand by them. We offer 1 year warranty on all our products and will provide after hours support if required. All you have to do is pick up a phone or if your in Melbourne come and visit us at our showroom in Melbourne and you will be able to see for yourself
After reading these reviews, I am starting to get a bit worried that I won't receive my order on time for my 3 year olds birthday. I ordered a 2-in-1 balance bike 16 days ago and tracking is "unavailable" on the website. Apparently "dispatched".
What are the average time frames people have found when ordering these bikes? I live in a capital city, so not remote or difficult to deliver.
If you are concerned I would ring them direct and advise that you cannot see the tracking online . If should only take a few days from dispatched.
customer serviceHip Kids
Hi david here from hipkids please you do not have anything to worry about. Please ring us on 0398597316 and one of our staff will more than happy to help and track your parcel. Its probably just a system issue that you cannot track your item online which I will follow up. We have been in business for eight years and have sold thousands of products to thousands of happy customers we wouldn't be in business if we didn't sell quality products and look after our customers. Unfortunately in retail you cannot please everyone. Please also pay attention to the majority of reviews on this website which are positive. If you are still no convinced visit our ebay store 'hipkidsstore' it has over 5000 left feedback and we are sitting on 99% positive feedback last time I checked as well as all the product reviews left on our website by happy customers
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