Fast delivery and OK product
I ordered the 3 wheel balance trike for my daughter on a Sunday and received it by Friday so was really happy with the quick postage. It was easy to assemble and looks cute. My daughter loved it and was happy to go straight to the park for a test ride.
While it is very cute, it is not a quality piece that will stand the test of time, however for approximately $100 I wasn't expecting too much in terms of quality. I will be happy if we get a years worth of riding out of it.
Still don’t have my product
I ordered and paid for a kids table set in Sept 2018. It was advertised as 1-2 days dispatch.
After a week of no delivery I followed up and they told me the new delivery time would be end of November! 2 months later is a huge difference.
A month later they call and tell me it will be early December instead!!
I called the day before delivery in Dec and they told me the new timeframe is January 2019. Had I not called no one would have given me an update.
Terrible Service! Learn how manage to customer expectations, compensate when you have fallen
short and inconvenienced and learn simple supply/demand principles!
buying a baby wooden walker
Their products are lovely and expensive. But I found the customer service to be lackluster at best. Its as if they don't care about good relationships with customers. My inquiries to them were dismissed without any discussion. I can respect a decision of a company even when I don't agree with it but I find speedy and airy dismissal unnecessary. I would not recommend. I suggest find a company that cares about people and good service.
I recently purchased the kids piano and I couldn't be happier with the customer service! Highly recommend their amazing products.
MIA KING SINGLE UPHOLSTERED BED/WHITE
STAY AWAY DO NOT BUY OFF THESE GUYS Purchased a white Mia bed wanted a linen fabric style and the staff stuffed up my order and are refusing to correct their huge mistake.
I have taken this complaint to ACCC & fair trade the ombudsman as they still haven’t replaced my little girls bed.
Their websites has no selection box for either the linen or PU leather style I called spoke to the staff to check I was getting a linen one to only have them send a PU leather I called a few days before my order even left the warehouse to be told fabric linen is coming.!
My docket says white Mia bed neither PU leather or linen that’s why I called to ask to ensure it would be or do I need to do anything else to ensure I ordered correctly and this was when I was told they will ensure it’s the fabric linen make as it does come in both.
I told my delivery guy I wanted to refuse my order as it came in split delivery not just one order after checking the bedhesd was a PU leather and my delivery guy was even happy to just take bed back put refused to save them paying for a return delivery.
I figured they could send me the correct one and save on extra delivery cost instead they wanted me to pay for both another delivery and return of the PU leather one here as I live in Sydney.
They have not apologised for the mistake. No manager has called to say sorry or correct this huge error
DO NOT BUY OFF THIS COMPANY THEY WILL NOT AT ALL FIX IT NOR WILL THEY DO ANYTHING TO HELP YOU.
Fair trade is on the case they even said their site is so deceptively definitely is misleading customers and they leave you in limbo so they get to decide whether you get linen or a Pu leather. It will be a stock balancing for their sales as well.
This is their mistake melody is so rude and the staff are the laziest people I have know to say the least.
This will go to courts I haven’t opened my boxes fully other to check it was a linen fabric and so now my little girl has no bed they know I sold her cot she’s on the floor on her mattress and they haven’t replied to my emails or return any calls this is disgusting.
I’ll never purchase off these guys again !!!!!
Terrible product breaks upon assembly
This product is cheap and nasty. So poor in quality it cracks when being screwed together. Company refuses refund stating all damage needs to be reported prior to assembly when it in fact breaks on assembly and over time. Almost half of panels cracked over a period of 2 months.
Will never purchase from this company again.
Take so long to receive!
I ordered in January buy still waiting for delivery (its nearly June)!
I will not order again in future at all.
Cheap Quality Toy Box
I Purchased a toy box for my son's birthday and to my dismay, was not up to standard. Although the initial appearance is modern and nice, the particular toy box I received was of cheap quality timber with multiple scratches and cracks, the screws included were much too small to actually hold anything together plus the rails on the lid had no holes drilled in. Very disappointed and was looking forward to buying more items from this site but being the first time buying from Hip Kids, it has left a bitter vibe and will not be coming back and will be informing my fellow parents of my unfortunate experience.
Amazing service (especially for this time of year)
I placed my order with Hip KIds Tuesday and it arrived Thursday. I am thrilled to bits. I will not hesitate to order more in the future
Quality & Beautiful Design.
Beautiful design & quality product. We have just purchased our second Hip Kids product & are just as impressed!
Delivery was super quick & we can't wait for our little one to open on her Bday!
Great balance trike
Our 2yo son loves the balance trike from hipkids. I love that it converts into a balance bike as he grows. It was really easy to assemble and delivered really quickly.
The kids activity table with storage is great quality and something that will last for years! Struggled to find a table with adequate storage for all the small pens and crayons and this one ticked all the boxes.
A good first experience. The toy box is nice looking and great quality - nice and sturdy. Love the safe close lid which is perfect for my 1yo. Website was easy to use and fast shipping. Arrived to me in Melbourne in a few days.
Love hip kids products
Love hip kids products already told so many of my friends about it if there order is in stock it's out to u with it the next two to three days And if not in stock they let u know there date stock arrive before you purchase... love that they have after pay which makes it easy for everyone... I'll definitely be shopping from them again next I think will be my girls beds can't wait
My favorite childrens store
I have purchased numerous items from children's furniture, decorative items and toys everything has been exactly as discribed amazing quality and beautifully designed with children in mind so definatley durable along with being stunning.
Fantastic products & service!
Absolutely love my kitchen and kids craft table. The craft table had a few scratches on it when it arrived and I (being super OCD) emailed customer service asking about it. Within a few hours I had a phone call from lovely melody who offered to send me replacement parts asap! AMAZING!
Great items and great free gift with purchase was a bonus, loved the availability of afterpay to help pay it off also.
Great website, would use again & recommend!
The website was well layed out making it easy to navigate, select my item & purchase. Additionally great communication. Delivery was prompt and it was easy to track my item. I would definitely recommend to friends & family.
We love our balance bike!
We had a great experience purchasing a bike from HipKids. The team were fantastic and extremely helpful throughout the whole process!
From picking a gift for my granddaughter to getting it delivered was a delight. I will definitely use them again
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