HIZERO Ultimate Hard Floor Cleaner Questions & Answers

Hi Bec, I think this floor cleaner F100 works at its best on a flooring that is evenly laid and very flat. The rubber floor we have is a matt finish and a very flat, even surface and the roller grips evenly and the water flows and suctions evenly. There are two options on the flow of water and neither leaves streak marks on my flooring. This is down to the amount of water flow from the unit and the ability of the unit to suction and vacuum well. However, we have small sections of matt terrazo tiles in the bathrooms and the tiles have large grout lines. The cleaners action is not as smooth due to the uneven surface but it does not leave streak marks - it just feels clunky. The timber flooring is older and very uneven and I am careful to clean in the direction of the boards. The roller does grip the boards well despite the unevenness. There are no streak marks or pooling but again the action is very clunky compared to the rubber. So, I’m not sure if this answers your query on how this would go on gloss tiles as I think it is a combination of the flooring laid and the ability of the roller to grip and suction well. I do rate the unit highly just for the mechanics of what it does of rolling and suctioning - the rubber floor is fantastic, the wood floor works well, it is just a clunky experience. Maybe ask Hizero and see what they come back with as it must have been tested on gloss tiles?

Hi Bec thanks for the question, the Hizero will not leave pools of water or streaks on all types of floors. What's important to remember with the Hizero is that it does not use vac technology and has no suction. It uses a polymer roller to sweep up debris and mop the floor at the same time. It picks up almost all of the water it puts into the floor as the polymer roller is much more absorbent than microfibre as used by all other brands. As mentioned by Rhonda uneven floors do create some challenges for the Hizero but cleaning from different angles can often resolve this issue. Best to speak with our live chat team online and upload some pics of your floor and we can advise how we think the Hizero will work on your floors. regard Dino MD

Hi Shay both perform the same, the F100 has larger water tanks and different design. Both models would be suitable for your large tiles. Speak with our chat team online for more information, external link 

Hi Catherine, yes perfect for floating floors as it does not leave much water behind only a very slight film, Please speak with our online chat team or call us for more information 1800 662 301 regards Dino MD

I use mine on tiles. Timber floors and floor boards. The only thing it doesn’t do is carpet

Hi Linda, thanks for the question, it will work on textured tiles but it may cause the roller to wear out much quicker than regular smooth tiles. Please speak with our chat team online through our website and you can upload some images and we can provide some more feedback. But generally the Hizero is not designed for outdoor use. external link 

Please contact customer support during business hrs 03 9894 1400 Or talk to our chat team on our website from 9am Eastern time

The team will sort this out Thanks

Hello please contact customer support in your country, for Australia its 1800 662 301 or email info@hizero.com.au thanks Dino MD

Please contact your customer support in your country, search hizero.com for details

You purchase a solution from Hizero to use. The company says not to add other solutions. I have often used just the water and not added the cleaning solution and still been very happy.

Hello Ben only Hizero detergent or plain water please. thanks Dino MD

I have regular tiled floors

Hi Dan yes the Hizero will clean textured surfaces also. Even and flat floors is best, so something like slate would not be suitable for the Hizero. cheers Dino MD external link 

Hi Josie, no carpets or rugs, hard floors only. Please chat with our online team 9am-1pm today if you have further questions. external link 

It will clean the tiles and the grout as long as the grout is at the same level as the tiles. It will not restore discoloured grout or remove inground dirt. This will require elbow grease instead. thanks

Hi Banshee, it will reach within 6mm of corners and skirting boards, please speak with our online chat team for further information, thanks, Dino MD

Thank you for taking the time to reply. I don't have facebook , can I still use the live chat feature that uses messenger?

if you have any further questions please speak with our chat team online, thanks external link 

Hi i'm not sure you can use messenger without a facebook account. Please contact our team if you need more information 1800 662 301. thanks Dino

Hello Siska please speak with our chat team online through our website or call customer support during business hrs, 1800 999 910. regards Dino MD, Hizero Australia

Hello Chris please contact our support team using online chat or call during business hrs 1800 999 910. Thanks

Hi Maggie best to contact customer support on 1800 999 910 or use the chat feature on our website for a quicker response, thanks

Hi Adam i believe we answered your question on our chat feature. if not please call customer support on 1800 999 910 thanks

Hello Adam please contact your local agent in Malaysia, we cannot diagnose the fault until we see the appliance thanks Dino

Hi Bec it could be a number of things, a worn roller, a blockage, or some other technical issue. Best to speak with our chat team online 9-6 weekdays, 9-1 weekends, Australian eastern time, they can help. regards Dino MD

Hi Aya, the cleaning roller needs to be soft during use. It will only need resoaking if it dries out after a long period of non use. external link  regards Dino MD

Unfortunately not.

Hi Grace the Hizero is exclsuivelye designed for hard floors, thanks Dino MD

Hi Minna, the battery should not need replacing for many years, the cost for a new one is A$78, thanks Dino

Hi Joanne, yes it will work on all hard surfaces including laminated floors. external link  external link