Holiday Autos

Fraudulent company, do not trust - booked a car, arrived at the desk to collect the car and there were no cars available. They took my money, I have been in constant contact with them and they still have not transferred me my money back for the service that they were unable to provide.

I ordered a car for pickup in Vienna, my flight was delayed and unfortunately I landed after the company's operating hours. I had to take a taxi into the city. The next morning, when the rental desk opened, I called the company and was told that there were no cars at all (which is impossible because the night before, the car I was supposed to get… Read more

was not picked up.) And I was told to speak to holidayauto for a refund. I left a message on the website and they didn't get back to me. After the trip, after I returned home and had to pay for another car through another company. I contacted them again to receive service and a refund because the delay and the fact that there were no cars were out of my control. The representative initially promised me a refund immediately. After a few days, I received a message that I was at fault for not picking up the car and therefore there was no refund. The company's service was beyond criticism, contacting them for any reason that is not a new order is bordering on impossible. No one gets back to me, there is no option available to speak to a manager, and the chat representatives are nice but can only provide service for new orders. In short, they know how to take money but not handle problems. I don't recommend anyone go near them.

Finding a vehicle was easy. Trying to make the reservation, the website was very glitchy. It kept changing the drop off location to the same as the pick up, despite selecting pick up and drop off to be different. I changed the dates, drop off location then completed the reservation, only to find it had reverted to same drop off and pick up, and… Read more

the original dates I had searched. I didn’t find this out until I received the confirmation email. I then tried to edit the booking but encountered the same problem. “Help “ is an AI bot that is no help plus recommended I contact the hire company directly. I did this, however they could not adjust the dates as the booking was made by Holiday Autos. End result: I was charged for one day more hire than I needed or used. I gave up trying to contact the company. I would STRONGLY recommend booking directly with the hire company. It is a lot less hassle and stress. I will NEVER use Holiday Autos again and definitely do not recommend them. They scored a day’s rental money from me at the cost of all future bookings. There is zero customer service. I’d give zero stars if it was possible

Disgraceful Dishonest Business- In conjunction with Drive NZ - Paid upfront for vehicle hire in New Zealand and had to cancel well within their terms They wrote back confirming the refund was legitimate and my funds would be returned- Despite numerous emails and promises the funds would go back to my credit card - It NEVER DID - they dragged it on… Read more

for weeks and kept saying 3-5 days and then just cut communication and would not reply - Westpac Fraud area were absolutely zero help in assisting me and were just as useless - Any reviews of Holiday Autos that are in any way positive are fraudulent- DONT BELIEVE ANY OF THEM!!!!!!!!!!!!!!!!

Terrible company – After landing at Lanzarote airport there was no car fr us, no replacement and no help and to date no refund, i've been told it needs reviewing and will hear from them in 20 working days (1 month). So i had to book another car. They take your money, don't deliver and then you might get a refund, the customer service is non existant. Pay cheap get cheap- dn't tuch this compnay with a barge, it's not worth it Show details

Never again – I booked a car with OK Mobility via Holiday Autos and feel misled. They didn't advise us of additional fees for taking our hire car out of the country at the time of booking, which increased the price by almost 50%. They also didn't share information with OK, which delayed the pickup process, we didn't receive the car we booked either, and the reservation email listed the wrong pickup address. Show details

Worst Company - They will rip you off! – This company is one of the worst I have ever dealt with. Arrived to collect the car we booked 10mins late due to landing late and they wouldn't allow us to collect. The agent we had in person (HERTZ) was lovely and she tried to help but Auto Holidays advised because we didn't show up on time its a no show and they cancelled. HERTZ tried to tell… Read more

them all they needed to do on their end was open the reservation again and they could give us the car but they refused. The people we spoke to with on the phone at Holiday Autos was terrible. So rude, refused to help and just a horrible experience. We lost out on $2100.00, had to change our plans for the next week to take buses to next destinations etc instead as the cost of the spot to hire another car then and there was insane. DO NOT USE THIS COMPANY

Pro scammer. Do not use – We rented through their website and booked a car from Centauro upon pickup, they refused to give a car to me because I was planning to travel to an island. Centauro told us that they note this in their cancellation accordingly instead they noted as a 'No Show'. After writing to Holidayautos customer services two times, they still refused to refund us.

Bad boy – Booked a car weeks ago before my holiday. Was told it would be confirmed later. Did not hear anything until less than 24 hours before my departure that my car rental is confirmed. Contacted the service centre that I already booked another car and requested cancellation. It wanted to charged me full rental if I cancelled within less than 48 hours. Just unbelievable! The business belongs to rubbish bin!

Holiday Autos systems are fraudulent- beware – We paid double the insurance, online and when we arrived at the desk. We booked with a credit card name that wasn't the additional driver and had to pay$700 euro to change it over. we already had insurance from Holiday Autos.... Now in trying to claim back this insurance, purchased from Holiday Autos (AWN insurance) they are directing us back to… Read more

the desk where we picked up the car( company name Surprice) there are so many players, it's a mess and many pockets profit from your single booking. Make sure you read all the fine print. The players in Milan were well rehearsed to take as much as they could from us, without blinking. Even though the car pick up place is in the middle of nowhere around the airport farmlands, don't be shy to walk away from this and get another booking at the airport. A complete wrought.

Fantastic service – We will use this company from now on. Our car was waiting for us as booked; the price was way below most of the other car rental companies. Easy to deal with this company. Would rate extremely highly. Show details ·  1

Absolutely terrible. No not rent through these people – We turned up at a random car park at a hotel after waiting nearly an hour for the courtesy bus. A random Indian man popped up from between some cars- we had booked an auto (we only searched for these) but the company had booked us a manual. We said we don’t drive manual- the man gave us an auto but charged me an extra $200. The car had no aircon… Read more

(it was broken). We nearly died in NZ summer and medication went off. It was awful. The car then broke down. Customer service was so rubbish they didn’t help at all. I managed to get a small refund but nothing compared to what we lost. Run for your life away from this company.

Strongly do not recommend the services of this broker – I strongly do not recommend the services of this broker. Case Ref: 01941754, I had to pursue a complaint myself from the Budget rental company, which wrongly charged over $ 300 extra after returning the car. Eventually, after a monthly exchange of correspondence, 75% of the fee was returned to me, so I had to pay 25%. Holiday Autos, for 50 days,… Read more

lied that whatever they were doing about it, their policy is to drag the claim until the customer forgets the topic. The only contact with this intermediary is via chat, only then you can maintain correspondence by e-mail. Holiday Autos is a frivolous company that approaches the client in an unprofessional manner, if nothing happens, it is ok, but in the event of a complaint, they are not able to defend their client.

This company is fraudulent. We booked our car and paid from Australia to be picked up in London. They had no car – Terrible and dishonest and we paid for a car that we didn’t ever get

NEVER EVER USE THEM – The worst ever, never use them, they will charge you extra $$$$ because it is not Australian based company. They have charged an extra international transaction fee without disclosure. It took six weeks to refund the original cancellation without refunding the extra exchange international fees!!!

Thieves – I arrived in Ireland, from Australia, to find that the car I paid for (from Holiday Autos, via the supplier Sixt) wasn't available. The man at the Sixt stand told me to instead go to HERTZ, who gave me a car within 10 minutes. 3 months later I'm still chasing up my $800AUD deposit from HA, who are very difficult to contact. Holding onto deposits… Read more

from cancelled cars appears to be their MO, based on the reviews here, avoid like the plague unless you want a holiday headache. To offer some light, HERTZ were a dream to deal with. Give them your money.

If you have a problem no way to contact them and you LOSE YOUR MONEY – If you have a problem no way to contact them and you LOSE YOUR MONEY. Flight delayed, rental canceled and credit note issed TO Holidays Auto but they refuse to make a credit note to us => They keep the money Show details

Terrible, Money Snatching Company – Poor service. They will take your money and also cancel the booking without any notifications. Beware. Pay slightly more and go for a reputed company like hertz or euro. Don't waste your time with them..

SCAM!! – I wish I had of looked up reviews of this company before booking a 'car' through them. Will take money from my debit card but then tell me I can't hire a car with said debit card? Need my credit card details too!!!!!!! DO NOT USE THIS COMPANY

Mob of Rogues – The customer service is like listening to a prerecorded message they can not give a straight answer and don’t reply to messages refund time is ridiculous. They rip the money off you straight away buy can’t return money for 20 business days still waiting on mine dodge this mob

Terrible. Do not use – This company is absolutely useless, i wouldn't have given them 1 star but i had to select something to write the review. I will not use you & will not recommend you. I booked then cancelled due to covid but my money hadn't been refunded. Using the contact number on my booking confirmation,they had no clue where my money was or who to contact for a… Read more

refund as apparentlyit was booked through a 3rd party ( no mention on the booking of this). After eventually speaking to someone on the website chat, agent Hana, she said you won't get a refund for 23-25 business days,absolutely ridiculous when you received my money immediately. She said theres nothing that can be done then rudely cut off the chat. How does it take over a month to give someones money back! And how can you treat customers like that. Disgusting.

Holiday Autos is a scam – Holiday Autos is a scam. I booked a car on 11/17, got an email they would let me know once confirmed. Then I received an email the following day telling me there was a problem and it didn’t go through. I called my cc company and there was actually a pending charge from them, “Cartrawler”. I called and spoke with customer care with my credit card… Read more

company and provided them with the approval number, he denied having any record of it and could not connect me with finance until the next day. After being on the phone for over an hour and panicking over not having a car reserved, I agreed to rebook another car and apply my payment. Instead, THEY CHARGED MY CARD AGAIN, overdrawing my credit card limit. They apologized and promised the finance department would call me. I was on the phone over 2 hours. 11/19, shocker, no call. Instead, I wake up to an email that they TRIED TO CHARGE ME A THIRD TIME, it didn’t go through since they already overdrew the card. I called again to beg them to remove the hold from my card. They insisted they did not know the merchant ID number, the manager didn’t know the number, and they could not connect me with finance. 1.5 hours later no resolution they told me I would get an email. Finance is “investigating “ the issue, and said they will let me know if I’m due a refund. After almost 4 hours on the phone, 3 emails with screen shots, they still can not take 5 minutes to call my card company to remove the hold. I’m traveling in 1 day and have no available credit to book a car if I can even find one now. Thank you for ruining my week and likely my entire vacation. Do not waste your time with this evil incompetent company. This issue has still not been resolved.

Took my Money, gave no car! – In February of 2019 I reserved and paid for a rental car from Holiday Autos. Read that again, I paid for the car, the transaction had already gone through on my credit card. My flight from Calgary to Toronto was delayed by 2 hours. I was on the phone to Holiday Autos multiple times, and at one point made a quick call to the manager in Toronto… Read more

while the plane was waiting to taxi down the runway... Holiday Autos requires the renter to show up at the specified time to pick up the vehicle. Even though passengers on flights cannot control when the plane takes off or lands, there is no ethical responsibility in place by Holiday Autos to hold a renters vehicle at the pick up destination, and there is a policy in place to not refund a rental payment... Do you see where I'm going with this? I reserved the vehicle. I paid for the vehicle. I was late by 2 hours through no fault of my own. I communicated continuously with the manager at Holiday Autos of the status of my flight. Holiday Autos rented my vehicle to another customer and refused to refund me the rental fee I paid for a vehicle I did not get to use. They double dipped on one vehicle at the consumers cost due to their unethical policies. Companies like this should never be allowed to operate. This is theft via company policy.

Enterprise, Discount, Hertz, Budget, Foxx... They never treat their customers like this.

Make a consumer statement, do not rent from Holiday Autos

Reneged on their Fully-Refundable booking guarantee – In February 2020 I made 2 separate bookings and paid for May 2020 USA car hire, expressly noting that bookings were cancellable and fully-refundable up to 1 day prior to pickup. I cancelled both bookings on March 23 due to the Covid-19 situation messing up my USA vacation. I was told it would take up to 20 business days to refund monies paid. I… Read more

patiently waited one month with no refund coming through. I got in touch with Customer Service and complained - I was told it would take another month due to CV-19 ! What a load of bunkum - as far as I can see this should have been a simple refund as I doubt they had paid any money whatsoever to the Hire Car companies providing the booked vehicles. I have resorted to lodging disputes with my credit card company to get a refund via a chargeback .....and I'm still waiting for that. My advice is to stay well away from these people who are happy to take your money but unwilling to fulfill their refund policy which they proudly trumpet as a reason to use them rather than their competitors. You reap what you sow.....

Never again! – Have been waiting over 5 weeks for reservation refund already . My flight was cancelled due to corona pandemia . Booking com returned money straight away (despite that hotel room was booked as non-refundable) , so did Ryanair. Those halfwits from Holiday Autos keep sending emails that it will take another 2 weeks for money to be refunded .So far… Read more

nothing has been been credited back to my card . I will be using my credit card bank to get my money from them next week. I rent cars frequently and have annual global excess police but I will never ever rent from these crooks again!

Do not use this company! – Do not use this company!!! Avoid using Holiday Autos by all means! They offer no support once you pay through them. As they are just a web aggregator, if anything goes wrong with the rental company you will have no support from them as they lay down to the rental companies (in our case Maggiore Car Rental). We selected a car in Milan Italy and… Read more

paid in full before pick up, this is normal per the conditions on their website. Once we got to the airport, they asked again for a deposit, also normal. We took out full insurance for the car as well. When we returned the car they refunded the money into my account and we got on the plane home. While we were on the plane they took the money out again! (600)

I was in constant contact trying to get the money back from the Maggiore Car Rental, they eventually admitted they double charged us, I thought the money would be returned but they were ignoring my emails so I then contacted Holiday Autos. They were understanding and realised the mistake on Maggiore’s behalf, but have done nothing to fight for me. This is just blatant stealing from consumers! Do yourself a favour and book direct with a respectable company who will look after you and not rip you off whilst admitting it too. I have email proof of Maggiore admitting their mistake, yet no reimbursement.

Scam fraud – Scam! Fraud! Do not touch "Holiday Autos" Please do yourself a favor and avoid the trouble... The voucher is valid for few hours and in any small change you are fuxxxx.... On 25.8 I was scammed by "holiday autos" company. On 19.8.19 I ordered a car through the company "holiday autos" an Goldcar car rental supplier. Order number ES413348840. … Read more

See attached voucher

On 25.9 we had the pickup at 1200. Due to unpredictable flight delays and suitcases pickup problems in bcn Airport (we are a large grupe) we came to the Goldcar counter in BCN Airport at 1900. Goldcar announced to me the they see the reservation but it's locked and canceled because the "Holiday autos" company reported of "no show" and the reservation is canceled. See attached the printout of Goldcar system for no show. The first thing I did is to talk with "Holiday auto" to help and resolve the situation. They told me that it's my fault and nothing to do. Apparently holiday auto has 6 hours of pickup window or its canceled and no show. Nothing of that is mentioned in the voucher. It's incredible to me that the voucher is only valid for 6 hours and in case of late in few hours as common in flights you cancel the voucher and don't assist. This is called a scam! lack of assistance from your side and customer service. See attached printed screen from chat with holiday autos for trying to resolve the problem on live.

As a result of the "holiday auto" I was needed to order the car again from the Goldcar counter at the price of 291 euro!!! See attached Goldcar Receipt. I had no other choice because I was with all my family, elder and young kids after hole day of flights. Because of "holiday cars" cancelation I was put in a no other way situation.

Customers be warned – To potential future customers to stay clear from this website. There appears to be some sort of scam with the insurance policy. When I went to collect the car the insurance policy wasn't accepted yet I had to pay for it when booking the car. No phone number had to correspond via email. Very frustrating! I will be formally complaining to ASIC and Department of Fair Trading. This is wrong what they are doing. They owe me $304! Show details

DO NOT TRUST THEM – They are scammers! They refused to refund my deposit, trying to say that the cancelation was less than 24hrs before pick up, which it wasn’t!! I also have all info to prove it!! Do not trust them!!

HORRIBLE – The worst serviced I have ever recieved. I would give it negative stars if possible. I was given the wrong car which in addition to being mcuh older than advertised, was also unsafe. Our headlights did not work, restricting the times we were able to drive. After multiple calls to the company, we were told nothing could be done as there were no… Read more

other cars available. Furthermore, when calling the company to discuss compensation, we were told that we should have asked for another car. This company is the worst and I will never use their services again.

Refused to refund payment – Refused to refund any of the payment after the car hire was cancelled at the last minute. They pointed to an obscure condition in the T&Cs to justify the decision.

Scam : Holiday Autos to avoid absolutely ! – Beginning of March, on holiday in Mexico, I booked a car with Holiday Autos with a drop-off agency different from the pick-up one. Holiday Autos being only an intermediary, the rental had to be done with the physical renter Avis. When booking, in addition to the price of the rental, transfer fees of the car from one agency to another were charged.… Read more

Since the pick-up agency was on an island, and in order to be sure that I could take the rental car out of the island, I sent an email to Holiday Autos before the 24-hour cancellation period to be sure that I could do it. Holiday Autos answered that there was no problem taking the car out of the island. The day before, I called Avis (which I had a hard time getting in touch with) who confirmed that it was completely impossible to get the car out of the island since it was illegal. I sent back several emails to Holiday Autos asking them to join Avis to confirm or deny what they told me in their email. But no feedback from them at all! They did not even bother to contact the rental agency. So I asked for the cancellation of my reservation at no cost since not only did their system let me make an impossible and illegal reservation but also they assured me by mail that there was no problem when I still had the option to cancel the reservation for free. My request for no charge cancellation fees was completely ignored and they charged me an amount equal to the amount of the rental. Because of Holiday Autos, I lost a lot of money and my last week of vacation was completely ruined because I no longer had the car that would have allowed me to carry out the planned program. I had to travel by local bus, which forced me to completely review my program. So, without hesitation, do not rely on those thieves who think only to take your money without worrying about the consequences of their own mistakes!

Poor service – Very poor and mostly unresponsive service. Company refused a refund, although I cancel the booking due to rental place trying to scam me.