833 reviews
- Pre-Construction
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- Mid-Construction
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- Post-Construction
AI reviews summary
Home Group generally receives high praise for its efficient construction timelines and high-quality standard inclusions, particularly in kitchens and cabinetry. While the pre-construction administrative phase is frequently described as lengthy, the actual build process is often completed within 7 to 10 months. Most clients report a professional experience with sales consultants and site supervisors, though a segment of users highlighted significant issues with post-handover maintenance and unexpected site cost variations.
Pros
- Construction Speed: A recurring highlight is the rapid build phase, with many homes completed in 7–8 months once construction commences.
- High-Quality Standard Inclusions: Users frequently note that "standard" finishes—such as luxury kitchens, stone benchtops, and cabinetry—are superior to those of budget builders and often included without extra cost.
- Effective Digital Tools: The "My Build Assist" portal is praised for providing transparency and regular updates, which is particularly valued by interstate investors and first-time builders.
- Knowledgeable Sales and Design Staff: Many reviewers specifically mention consultants who went "above and beyond" to customise floor plans for difficult blocks or specific lifestyle needs.
Cons
- Lengthy Pre-Construction Phase: Multiple users experienced long wait times (often 6–8 months) during the administrative and contract stages before work began on-site.
- Site Cost Variations: Some clients reported significant, unexpected increases in site costs after signing contracts, leading to disputes over the definition of "fixed" pricing.
- Post-Handover Maintenance Delays: A notable number of complaints focus on the difficulty of getting minor defects or maintenance issues rectified once the final payment has been made.
- Inconsistent Communication: While many praised their liaisons, others flagged a lack of responsiveness during staff transitions or when resolving complex administrative errors.
Verdict
Home Group is a strong contender for those seeking a high-quality finish and a fast build time without the need for expensive upgrades. However, prospective builders should be prepared for a slow administrative lead-up and should rigorously verify "fixed" site costs and contract details before signing.
Very happy with the experience we had when building with homegroup. Our prestart consultant John archer was fantastic - very professional and provided us some really great and fair advice. Our client liaison Jacinta Nelson was so helpful and responsive and addressed any questions we had within a timely manner. Show details · 1
An excellent experience from start to finish. From our initial consultation where we received expert guidance, followed by pre start and construction, we received regular feedback and guidance on how our build was progressing. Each stage of the build was completed to a high standard and in a timely fashion. The build was clearly very well… Read more · 1
coordinated as there was rarely a week that went by without obvious progress. Communication was most important clear, and considerate, providing valuable information. Our home was completed in the expected 8month timeframe and couldn’t be happier. Costing was accurate with the only addition to our build being scaffolding for H&S. Having previously built with another builder, the Homegroup WA build was at another level. - would recommend to family and friends without hesitation.
I enjoyed building with home group and would 100% recommend building with them! I’ve already recommended one friend and he is now building with home group. Very happy with our finished house and the entire building process. Show details · 1
Reviews with attachments
We are over the moon with our new house from Home Group. You don't often hear of delivered on time and on budget but they pulled it off. Special shout out to Curtis Stone who was there from the very first meeting to the handover of the keys. Show details · 1
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Home Group has delivered our dream house. They were the only builder to understand to all our requirements and create a design unique to our needs, now that our children have all moved out. Building quality was high on our list along with build time. These were truly meet by Home Group. We would definitely recommend them. Dave & Sharon Show details · 1
Being a first home buyer it was a Wonderfull experience - Their Sales consultant Anu Saxena explained does and donts in native language which help me understand alot and whats coming my way Show details · 1
I am very grateful to have had the pleasure of building with HomeGroup, their customer service and support has been a big relief during the process. The building fixtures, designs and quality of their products are also lovely, along with a very fast building timeframe. Thank you! Show details · 1
Home group is the best. They delivered a beautiful house and on schedule. They supported us through the process with detailed information and advice. I Will 100% recommend them to friends and relatives. Show details · 1
I highly recommend Home Group for their outstanding work in building my second home. From start to finish, the entire process ran smoothly and professionally. Aaron Macket was very knowledgeable in his role and provided great ideas, especially when it came to smarter design solutions and cost-effective choices. His expertise and guidance made the… Read more · 1
whole building journey much easier.
A big thank you to the entire team — I may not mention everyone individually, but each of you played an important part and truly deserves a 5-star rating. Great job, and thank you for making the experience such a positive one!
I recently completed a new build with Home Group and I am extremely pleased with the entire experience. From start to finish, the process was smooth, well-managed, and professionally handled. The team was responsive, transparent, and supportive at every stage, making what can often be a stressful process feel straightforward and well-coordinated.… Read more · 1
The quality of the build is excellent, with great attention to detail and workmanship throughout. I am very happy with the final result and would not hesitate to recommend Home Group to others. I would gladly build with Home Group again in the future.
From start to finish our build process with HomeGroup has been wonderful, our sales rep was the MVP! She was patient and incredibly helpful with choosing/designing the perfect layout for our family. During the build process, having the customer portal was an amazing feature, we never had to wonder where we were at as we were always kept informed.… Read more · 1
Finishes have been great. We have a beautiful finished home and we could not be happier to recommend home group to any one considering building in Perth! Thank you again
Our experience with Homegroup WA has been really amazing. The whole process we’ve had great communication, all the trades onsite have kept our site so tidy and the quality of work was excellent. Our supervisor Frank has gone above and beyond for our family with our home and we just cannot thank him and the team enough. I’d definitely recommend… Read more · 1
Homegroup WA to anyone who’s looking at building. Thank you again team! A very happy family in their beautiful new home ☺️
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We couldn’t be happier with our experience building with Home Group! From the very beginning right through to key handover, the entire process exceeded our expectations and we’re so incredibly happy with the final result. A huge thank you to our Sales consultant, from day one he made us feel comfortable, supported, and genuinely looked after. He… Read more · 1
is so knowledgeable, transparent, and easy to deal with. He was always honest, approachable, and truly cared about helping us create the perfect home for our family.
The quality of our home is honestly amazing and something that stood out to us throughout the whole build. Every stage was completed to such a high standard and you can really see the care and attention to detail that went into the build.
A huge shoutout as well to our site supervisor, who was absolutely incredible throughout the build. He was so switched on, organised, proactive, and always on top of everything happening on site. Nothing ever felt forgotten or delayed unnecessarily, and you could tell he genuinely cared about making sure things were done properly and efficiently. Having someone so reliable overseeing the build made the whole process feel smooth and stress-free.
We were also blown away by how quickly our home came together without compromising on quality. Our slab went down in August 2025 and we received key handover in May 2026!! Watching everything progress so quickly and consistently was honestly exciting, and Home Group made the entire journey feel seamless from start to finish.
Thank you, to the Home Group team for all their hard work, communication, and support throughout the journey. We truly love our new home and wouldn’t hesitate to recommend Home Group to anyone looking to build!
I can’t fault Home Group at all. We had an amazing experience with them from start to finish! Their work is up to standard and we love our new home. Show details · 1
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Homegroup have been exceptional throughout the whole process of building our family home. From slab down to keys in just 7 months all the trades were perfectionists and very tidy. The communication was outstanding kept in the loop at all times as to what was happening next. Our supervisor was amazing if we ever had any questions he would always… Read more · 1
get back to us with the answers. Overall experience has been amazing and if we build again in the future we will 100% choose Homegroup WA.
I got my house in the given time frame. Special thanks to the whole team for their cooperation with us. All tradies did their job with perfection . During construction they update us on time. Show details · 1
Building our first home was honestly overwhelming—we had zero experience and didn’t know where to start. But choosing Home Group turned everything around. From pre-build, construction, and even after handover, they supported us every step of the way. But we are especially grateful to Clive Weeden—he made the entire journey feel smooth and… Read more · 1
manageable.
He’s the kind of person who truly goes above and beyond… even replying to our messages at 3am That level of dedication and care is so rare.
We never felt alone in the process. Every question—big or small—was answered with patience, and everything was explained clearly, which gave us so much confidence.
Even now, their support continues—and that says everything about the kind of team they are.
If you’re thinking of building, this is your sign. Go with Home Group—you’ll be in the best hands
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Fantastic and well managed from start to hand over. Workmanship and quality of products was to a very high standard. A minor issue with an incorrect colour oof tile choice was handled quickly and professionally. Show details · 1
Latest follow-ups
I just want to say a big thank you to the amazing team of Homegroup Melbourne Ashley T (Home Consultant) – Ashley was great to deal with from the start. Very approachable, patient with all my questions, and always willing to explain things clearly.… Read more · 1
He made the whole process feel less overwhelming and really helpedme to choose the right floorplan
Penni W (Admin Consultant) – Penni was very organised and helpful throughout the admin side of things. She kept everything moving smoothly and was always quick to respond whenever I had questions
Jo-anne W (Colour Consultant) – Jo-anne was fantastic during the colour appointment. She took the time to explain every option in detail and really helped me choose finishes that suited my style and budget. She never rushed the process and made sure I understood everything before making decisions. It honestly made the colour appointment such a great and memorable experience
Gina B (Manager) – Gina is very easy to deal with and genuinely considerate of clients’ requests. It’s reassuring knowing there’s someone at that level who is approachable and willing to listen
Even the reception team and other staff have been very professional and welcoming. Although Homegroup is a volume builder, they never made me feel like I was just another number. They really made me feel looked after throughout the process. The team has been transparent, flexible, and very professional
Well done to Homegroup for putting together such a great team. I feel very blessed to have them supporting me through my build❤️
Follow-up · Flooring samples: The flooring samples were fairly true to the final product, though there were slight differences in tone once installed due to lighting and space. Colour studio: The colour studio was easy to navigate overall. The layout made sense and the staff were helpful in guiding decisions without making it overwhelming. Kitchen… Read more
Our build with Homegroup has been awesome. From the initial consultation with Kirk to key handover by Renee, our experience has been mostly flawless. Then once we moved in, Lynn from the maintenance department has addressed most of the issues raised… Read more · 1
promptly and effectively. I would highly recommend Homegroup. Couple of my friends are also building with them, they were so impressed with our luxury kitchen setup. We love our newly built house.
Follow-up · - How functional is the garage space? The garage space the builder had designed was standard double garage. I updated it to include a storage space. - How energy efficient is the home? 6, When we committed to build, we didn't required to match rating 7. Since then we have added solar panels after handover. - What landscaping options were included? Homegroup doesn't include landscaping I believe. Ours was included through the land developer.
Everything about dealing with HomeGroup was professional and first class. The build time was very reasonable and every question or concern we had was addressed same day. I can't recommend HomeGroup highly enough, especially our site supervisor Troy… Read more · 1
who treated building the house as if it were his own. Start to finish it was totally pain free. We would definitely build with them again.
Follow-up · In answer to the questions: Was the incentive worthwhile? I would have written this without the incentive. The incentive didn't stipulate you had to give a 5 star review, I gave that not because I'm a shill but because HomeGroup were genuinely great to deal with. What electrical aspects excelled? None. The electrical work was pretty standard, we… Read more
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In-depth reviews
Building my own home was a huge decision, and after meeting with a number of builders, I chose this team because of their communication and transparency. From the very beginning, they were honest about costs, timelines, and what to expect throughout the entire process. I never felt like I was being sold something or left wondering what was… Read more · 1
happening.
A special mention goes to Gareth Watson, my initial sales consultant. His knowledge, insight, and honest advice were a big part of why I chose this builder over the others. He took the time to understand what I was looking for, answered every question thoroughly, and provided realistic expectations without any pressure. His professionalism and transparency gave me confidence that I was making the right decision.
The communication was excellent from day one. The team kept me updated at every stage, answered all of my questions promptly, and were always upfront if there were any changes or decisions that needed to be made. That level of honesty and openness made what could have been a stressful experience much more enjoyable.
I recently finished building with Home Group, and I’ve been impressed with the entire experience. From the very beginning, the team was great to deal with. Gerard, my sales consultant, was informative, approachable, and always happy to answer questions. What I appreciated most was that he never came across as pushy. He gave me the information I… Read more · 1
needed, let me take my time, and genuinely helped me find the right solution for what I wanted to build.
Anna made the Prestart process a smooth experience. She was incredibly patient, took the time to explain different options, and helped guide me towards selections that worked well together. Her advice was extremely helpful and influenced several decisions that I otherwise might not have considered.
During construction, Emily and Kate were fantastic. Whenever I had a question, I received a detailed response. Their communication and willingness to help gave me a lot of confidence throughout the build.
My one suggestion would be regarding the pre-construction and administration phase. It's naturally a long period where you're waiting on approvals, documentation, and various behind-the-scenes processes. A few more updates through the portal during this stage would go a long way, even if it's just to let customers know where things are at. The communication during construction was excellent, so bringing some of that into the earlier stages would make the overall experience even better. The finished product is great too.
I upgraded to the designer kitchen with Della Vita cabinetry and Westinghouse appliances, and it looks amazing. I’m also really happy with the laundry, scullery, and bathrooms. The selections came together beautifully and have a genuinely premium feel to them.
Overall, I feel like Home Group delivered a quality home for a fair price. More importantly, they were genuinely customer-focused, which made a big difference to my experience. Building a home can be stressful, but Home Group made the process far smoother than I expected. I'd definitely build with them again.
We have just moved in to our completed Home Group WA build in Baldivis. We could be happier or have had a more positive experience across the entire process of our build. From our first browse of a Home Group display home, to our initial chat with Ryan (who went above and beyond to secure us our block!!), the patience and time given to us… Read more · 1
throughout the design process and the compassionate responses when we had adjustments to be made due to budget changes, the pre build experience was incredibly rewarding and we felt supported the entire time. Despite our titles delaying the build process, once our slab went down in September 2025, we were astonished at home quickly and seamlessly the construction process was. We were kept in the loop and no question was too silly- they really embraced us and our first home build experience! Since, we have unashamedly been referring friends and family in droves. We are so pleased with our new home and can’t wait to begin this new chapter as a family of 3. Thank you Home Group WA for making this experience the best we could have hoped for!
Recent reviews
We recently built our home with Home Group, and our experience was outstanding from start to finish. From our very first meeting with Vickie in the sales office, we felt welcomed, listened to, and supported throughout the entire process. The pre-start appointment with the Home Group team was well organised, informative, and made what could have… Read more · 1
been an overwhelming experience feel easy and enjoyable. Throughout the build, the site supervisors were professional, approachable, and kept us informed every step of the way. Their communication and attention to detail gave us confidence that our home was in good hands. Building a home can be a stressful experience, but the entire Home Group team made the journey smooth and enjoyable. We are extremely happy with the quality of our new home and would highly recommend Home Group to anyone looking to build.
We had a fantastic experience building with Homegroup. From start to finish, their communication was excellent, keeping us informed throughout every stage of the process. The team was professional, responsive, and always willing to answer our questions. Their customer service was outstanding, making what can be a stressful experience feel smooth… Read more · 1
and well-managed. We are very happy with the quality of our new home and would highly recommend Homegroup to anyone looking for a builder that genuinely values communication and customer satisfaction.
Since my very first casual meeting with, it has been an absolute pleasure dealing. He understood everything we were concerned about and guided us through each step, knowing this was our first experience on the journey to owning a home. If any of you are starting your own journey, or even feeling unsure about any part of the process, I’d highly recommend paying him a visit. Show details · 1
As first-home buyers, we had a great experience throughout the design process. We worked with Anu Saxena, our Sales & Design Consultant, who guided us every step of the way. He took the time to understand our requirements and provided thoughtful design suggestions that suited our needs. We went through several iterations before finalising the… Read more · 1
layout, and he was patient, responsive, and supportive throughout. Even after the layout was finalised, he accommodated an additional requirement without any hassle. We truly appreciate his professionalism, expertise, and commitment to ensuring we were happy with the final design. We highly recommend Anu to anyone looking for a knowledgeable and customer-focused design consultant.
We had a very positive experience with Home Group WA throughout all stages of the build process. The team was consistently professional, responsive and supportive, making the experience seamless and enjoyable. Construction was completed in just 9 months from slab to handover with no significant issues. We would highly recommend Home Group WA. Show details · 1
Unbelievably great experience, from start to finish. We made countless changes to the floor design and sales consultant Grant Hayes was going above and beyond to make sure we were happy with the changes. Such a smooth process, I received the keys a few days ago and I’m so happy. Quality tradesmen at home group, and at the PCI, Supervisor Paul and myself went thru every fine detail in the house and everything was perfect Show details · 1
We had a fantastic experience building with Home Group. Our Sales Consultant Aaron and the team were professional, responsive, and supportive throughout the entire process. Our new home exceeded expectations and we're thrilled with the result. Show details · 1
We had a very positive experience with Home Group from the start of our build to the finish. Our initial and subsequent meetings, and any communication was always dealt with in an extremely professional and efficient manner. This continued throughout the build with whoever we dealt with. Our Building Supervisor was also excellent. We wouldn’t… Read more · 1
hesitate to build with Home Group again and also recommend to others. We are very happy with the workmanship and quality of our finished Home
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