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- 2 reviews
My husband and I decided to build a house with Arden after long survey of different builders. We are very pleased that we had been supported well in each stages like floor plan, colour selection and contract sign. Arden has very good and supportive staff.
Thank you so much every one and I hope that my house end product will be like this whole journey with Arden
My wife and I have recently made our final decission to build our first home to HomeGroup, and we're glad to met Mr Sumit Sondhi at New Haven Tarneit Display. Sumit and his team help us to select the perfect floor plan, customise ,mades some changes and finalise the plan to suit to irregular cut of our land. Their basic inclusions, June 2022 promotions and quality of product is definitely pleasing. Looking forward to move further in a smooth building process.
Once again a big thanks to all homegroup team for exceptional service.
- 2 reviews
I have been in my house for 10 months now and would definitely recommend them. They were very easy to work with, good workmanship and the communication was great. no problems at any stage throughout the build. The aftercare has been there too. The price I was quoted in the beginning was the same at the end, I experienced no unexpected price rises. I was a first time builder and the only stress I experienced was in the beginning choosing my products and colours but they were great with helping me with that. I would go to them again if I choose a new build for my next home.
Thank you for the kind word Claire, we are glad to hear you had a memorable & enjoyable experience with us. Enjoy your new home :)
The Customer Service Team @ Home Group
What ever queries we have that has been resolved by you at our best level.services rendered are up to the satisfactory level.what ever changes we need to make in the plan made by you were done so wisely that all family member are happy with the changes done in the plan. Big thanks Anu Saxena and hope to get same support in future also.
Hi Sandeep,
This was so lovely to read. Thank you for such kind words. I'll be sure to pass this onto Anu. We hope you continue to enjoy your experience with Home Group....
Read more The Customer Service Team @ Home GroupThe reviewer stated that an incentive was offered for this review
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- 11 reviews
- 5 likes
Home Group WA are absolute LEGENDS! We shopped around before deciding on a builder and were convinced that Home Group was the right choice after our first meeting with Gareth. He was our building and design rep, and not only did he know his stuff, he answered any questions that we had and was a lot more upfront than other builder reps we'd met with previously had been. We're so grateful for all the small design touches he included to make the house that much more beautiful, and they were things we wouldn't have even considered, like making the ...
Read moredoors at the front of the house taller so they would suit our high ceilings. We were super impressed with all of our dealings with other Home Group team members as well! Our pre-start meeting was very thorough and we didn't feel rushed at any point (Sian was awesome). Kristy (accounts) and Jade (client liaison) answered our emails promptly and thoroughly, we can't fault their customer service and communication. For instance, on a Sunday afternoon we checked on the build and noticed that our spa was put in the wrong way. I emailed at 4pm that day, received a response at 8.30am the next morning saying it was being sorted, and just a few days later it was fixed! The whole team made the build run so smoothly and it was so stress free. Nathan our building supervisor was wonderful as well! We had some upgrades included in our package (we got in just before the building grants were announced!) and they are absolutely gorgeous. I would highly recommend upgrading from the standard - although their standard inclusions are still very high quality compared to other companies when we were doing our research. We honestly couldn't be happier with our building experience and would 100% recommend them with absolute confidence - in fact we've been raving about them to anyone and everyone that will listen! If we ever build again we wouldn't build with anyone else. I am so so proud of our new home, thank you Home Group!Hi Candice,
This was so lovely to read. Thank you for such kind words. I'll be sure to pass this onto all staff involved.
It's great to hear you had a memorable building experience with us and we hope...
My partner and I have recently made the decision to build our first home, and we are so glad we met with Sumit Sondhi at Teagan Debney at the Home Group Tarneit Display. After deciding on an original plan and wanting to make countless changes to fit a house on our irregular block we are extremely pleased with the outcome! Im sure my partner and I were very frustrating to deal with due to the amount of changes we were asking for (and the amount of floor plans Sumit put together for us before we came to a final design) but both Sumit and Teagan ...
Read morewere nothing but supportive and helpful through that time and were always willing to make whatever we were requesting happen. We now have a bit of a wait ahead before our land titles and we see our plan come to life, but if the rest of the Home Group team we encounter on this journey are anything like Sumit and Teagan, then im confident our experience will continue to be as amazing as it has so far. Would highly recommend Home Group to all of our friends and family in future, and eventually when we upgrade from 'first home' to 'dream home, Sumit and Teagan will be the first people we reach out to.Thank you for the amazing review Aaron, Your kind words about Sumit and Tegan will definitely be passed on and we too hope the rest of your journey with us is a positive one.
The Customer Service Team @ Home Group
Very good service provision, exceptional customer service, we met sumit in new heaven tarniet. He provided all answers for my questions very patiently, the process is very straight forward. So far I am very happy with the service I have got. Looking forward to move further in the home building process.
Thank you for the lovely review Sunseel, happy to hear your experience so far has been positive. We will strive to continue to provide the same level of service throughout your build.
The Customer Service Team @ Home Group
Related Articles
- 2 reviews
Home Group were fabulous from the very first day I met Claudia. She went over & above to guide me through the initial process. Laura patiently assisted me in choosing my colours & fittings. Then Jaymee took over followed by Clare in keeping me in the loop with the build. The build itself went smoothly thanks to Frank and now I have moved in I love it. No corners were cut & nothing was too hard. The quality of my home and fittings is wonderful, I cannot fault the Home Group and would definitely recommend them to future home builders.
Thank you all
Thank you for the lovely review Sandra, happy to hear you had a memorable experience building with Home Group. Enjoy your new home!
The Customer Service Team @ Home Group
The reviewer stated that an incentive was offered for this review
First of all a big thanks to James Anderson, he's the best consultant ever who guided me from the design stage to the completion. My experience of building my first home with Home Group was drama-free, they managed to deliver the house on time although there were industry-wide shortages. Laura (client liaison officer) provided updates regularly and helped clarify the confusion. Gavin (supervisor) was easy to deal with. Overall a satisfied customer and a very happy new homeowner.
Thanks Gulzar! You've left some fantastic feedback that we will surely pass on to the team. Congratulations on your new home :)
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From the moment we stepped inside the display home in Madora bay, we knew it was the one. Shane Hoare was amazing for our initial chat, the process through design, prestart with Sian and admin with Kelly has been 100% fantastic. We are just in construction now but we have flown through the admin process with no complaints at all. With the way the building industry is at the moment and the horror stories we hear it was a nervous decision to make to build now but so far so good. Cant wait to see my home be built
Hi Belinda, thank you for the lovely honest review. It's great to hear you have had an enjoyable experience with us so far :)
The Customer Service Team @ Home Group
Communication was great! the build is seamless, really cannot fault homegroup. We would deffinately recommend to anyone and use again if we decided to go for round 2! Their standard inclusions are top quality so not many upgrades either and even upgrades like free-standing bath, double shower ect were not costly atall.
Thank you again home group for an amazing experience building our first family home ❤
Hi Carly, thank you for the lovely review. So happy to hear you had a memorable experience building with us :) Enjoy your new home!
The Customer Service Team @ Home Group
The reviewer stated that an incentive was offered for this review
- 2 reviews
I have been working along side Claudia (Sales) from Home Group WA for about a year now and I have enjoyed every moment :) Instantly I was made to feel comfortable and supported with becoming a solo home owner, they assisted me through every step ensuring all my needs were met and that I was 100% happy with all my decisions. I am so thankful for Home Group and the professional standards they provide, they are constantly in contact with me making sure I know exactly what is happening, I highly recommend them to my family and friends and I personally wouldn’t go anywhere else.
Thank you for the kind words :) so happy to hear you've had a memorable experience!
The Customer Service Team @ Home Group
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I will never build with Home Group again it has been nothing but dramas and hassles and extra costs best advice I can give do not pay your final payment All their handiwork has been rushed and is very poor quality please be careful and be thorough before paying them
Hi Steven,
We are sorry you feel disappointed with your build quality and service. Our service and the quality of our builds is something we take great pride in. If you have concerns about the quality...
- 2 reviews
- 1 like
We're only in the designing stage, but so far the Albany branch has been fantastic. We've had quick responses to our questions and have really appreciated their advice and honesty. They have a brilliant website with a huge range of homes, but have also been very flexible with accommodating our custom build requests. The inclusions in the Home Group build packages seem to out class other builders. Can't wait to start the build!
Hi Alita, thank you for sharing this review. It's great to hear you are having an enjoyable experience so far :)
The Customer Service Team @ Home Group
I met with Sumit Sondhi at Tarneit Display house. I have got an amazing service and extremesy satisfy with their quality service provided by him. Each single request is given equal importance as it is first request. He is highly professional, Polite and very transparent. I would surely recommend everyone to build thier home with Home Group VIC. We cannot wait to enter in our dream home.
Thank you for the lovely review! Happy to hear you enjoyed your experience with Sumit and Home Group. We hope your build journey continues to be just as amazing.
The Customer Service Team @ Home Group
Questions & Answers
Hi there,
Can you please tell me what the duration of construction warranty is on homes built by Home group to cover any major defects that develop in later years?
Thankyou
Hi Jessica,
Home Group have a 30year structural warranty.
The Customer Service Team @ Home Group
Hi there,
Can you tell me what is the construction warranty on the homes that Home group provides if there are any major defects that develop in later years. Thanks.
wondering what kind of guarantees this companies has if any, such as building time frames, site guarantees etc.
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Hi Gerry
Thanks so much for taking the time to leave a review about your experience so far! We will be sure to let Sumit know the kind words you've written. We can't wait to see the next steps for your new home!...
Read more The Customer Service Team @ Home Group