Home Group

Excellent Experience We’ve recently completed our second build with Home Group WA, and once again we’ve been extremely happy with the experience. The build quality has been excellent, and we’ve had no major issues throughout the process. As with any build, there have been a few small items that needed attention, but these are being addressed and… Read more

rectified without any issues.

A special mention to our Project Manager, Jordan, who has been fantastic throughout the build, as well as Emily and Kate, our Client Liaisons, who have both been incredibly helpful, responsive and easy to deal with.

Having built with Home Group WA twice now, we’ve been really impressed with the consistency, quality and overall service. It gives us a lot of confidence knowing that any small issues that do arise are taken seriously and followed through to completion.

We would happily recommend Home Group WA to anyone considering building, and wouldn’t hesitate to build with them again. ⭐⭐⭐⭐⭐

What can I say about this builder? Absolutely. Awesome. Their showroom is second to none. The The stuff that worked with me, we're fantastic. The house that is being finished looks fantastic. Supervisor checks cavered out correctly. I cannot be happier from the salesman to my Customer liaison Would totally recommend anybody building with home group wa They will not let you down. Show details

We couldn’t be happier with our new home! The build was completed within the timeframe expected, and the entire process was smooth and well managed. The finish is excellent, and the quality of the workmanship is absolutely perfect. We are thrilled with the final result and couldn’t recommend the team highly enough. We love our new home! Show details

Outstanding Consultation Experience with Pankaj Sharma @Home Group Victoria. If you are currently looking for a builder and feeling overwhelmed by market options, I highly recommend speaking with Pankaj Sharma at Home Group Victoria. I recently completed my build with Home Group Victoria and I am not shy to say if my initial consultation was… Read more ·  1

not with Pankaj, I would have not gone with Home Group as my builder.

So many Volume builders out there and they promise you heaven and earth and then when you go through with the deal, you realise you have gotten yourself into an unfair deal.

But Pankaj with his level of expertise and transparency was a breath of fresh air. My first meeting impression was, 1)Transparency First: Pankaj walked me through with complete honesty. "No hidden costs or vague answers".

2)Clear Points of Difference: He gave a clear, structured breakdown of why Home Group stands out against other Victorian bulk builders, particularly around premium inclusions, structural standards, and design flexibility.

3)No Pressure Approach: He took the time to understand our goals and tailored the consultation around what I actually needed, rather than forcing a standard package.

We are one month into our new home with Home Group, and there have been lots of positive experiences with this company. Jarrad at Banksia was extremely helpful in getting us the right floor plan and adjusting it to suit our family. He often went out of his way throughout the building period to help with any questions, and we are really grateful… Read more ·  1

for all his help and effort with us!

The finishes of the house are really high quality for what you pay. As we are coming into the market as first home owners, we knew we weren’t at the top end of a build but the standout features of the build are the high ceilings, the large windows (which brings in so much natural light), and all the kitchen finishes. There are a few challenges with communication at the Melbourne office, particularly throughout the build. We never had a walk through for the entire build; for the first one we were unable to make the day due to work but the client liaison noted that a new date would be set. This was never done, and we never had another one given even when asked, for the whole build. When we met our site manager for the PCI walkthrough, he was extremely helpful and you could tell that he genuinely cared about the quality of homes that he built.

During the colour selections, there are a lot of mark ups that I think a lot of housing companies do, that you have to allow an extra budget for. A recommendation is not doing the driveway through them, as they only offer a charcoal driveway (which didn’t match to our colour selections which were lighter colours).

Another thing to note is the kitchen cabinetry does have a design fault which creates a small gap between the cabinetry and wall; they weren’t able to plaster this to connect it together so this will be something that we have to do post construction.

Overall there are some great things about Home Group, as well as some minor challenges. I believe if the head office does take into account better communication and transparency with pricing and timing, as well as liaising progress during the build, they would be one of the top volume builders in Victoria.

Again thank you to Jarrad for making this possible and helping us create our first family home. And to Dean, who did an incredible job overseeing the build.

Imy and Tim

Firstly, I didn’t originally sign up with them. I saw an ad by their sales rep (initial AT; they have their own website) about house & land package and decided to reach out. He has the specific land on ads and that’s the land I currently own & build. As usual, sales process was all sweet, smooth, all the good things you can think of. Until … You… Read more

legally signed for them and paid initial deposit for drawing! I paid $4k for just ‘drawing’. 4-5 weeks after ‘drawing’ then you finally get to see your building contract.

Overall, administration progress wasn’t good AT ALL in my experience. It took me in total of 5.5 months from initial ‘drawing’ payment until they actually get on the site. 5.5 months? You think that’s long? Nope. I had to actually send them a written email to say I will cancel the contract if they didn’t get on site within 5 weeks (back in Feb 2026) because they didn’t abide by the clause of getting building permit within 60 days of building contract signed. I actually thought of getting another builder and had receiving quotes.

Anyway, my colour appointment was done 2 months after I signed building contract (3 months after ‘drawing’ payment paid). I came fully prepared with my appointment, have done my selections on their portal so everything went smooth. Except.. they did not AT ALL inform me about ‘tile inserter’. This is really annoyed me until now. Not by face-to-face, not on the portal, nada. I only know this is available after my construction has started. And when I asked my construction liaison at that time (initial = FT), she just said ‘this should be requested at colour appointment’. Nobody told me this! Why am I annoyed? Because they have floor waste on both my bathroom and ensuite! Who does want a hole (that looks so obvious) in the middle of the room? Anyway I spent for almost $20k on my colour appointment. (Also, who put 1 x 13w light in a regular size bedroom? I had to spent lots of money on these extra lights!). This was due to be paid right before construction started they claimed. At that time I didn’t know when this will actually start and I refused to pay before actually knowing when it will start. Why did I refuse? Because everyday my money stays in my offset account, this is interest reduction but nope Home Group didn’t care, they (my client liaison; initial = GB) only said that my file will not be moved to construction until I pay for this, when will the construction start? Only God knows! I have to send the money to them first just so my file would be transferred to construction and thus to know when my project start even though they said (at colour appointment) it was due to be paid RIGHT BEFORE CONSTRUCTION.

Oh, did I mention my sitecost increased by $22.5k? :) yes you read that right! I bought my land from their sales rep who has specifically mentioned about this land I bought but somehow it increased by $22,500? I felt doomed once I read this. When I asked exactly what I wrote here to them, what was their written answer? That every land is different!!! Well for sure if I didn’t choose the land from your own SALES REP! This didn’t look so bad for them because they removed my driveway & landscaping allowances so it looks like ‘it’s within the same price’. But I still have to do driveway and landscaping myself , don’t I ?!

Another issue happened was I had to use their chosen electricity & gas retailer. Excuse me, this is NOT written on the contract but somehow I have to follow what they want even though I HAVE TO PAY IT MYSELF! Not $50 or $100 but this is roughly $3k - $4k! And the retailer has confirmed builder get commission for this! Also not to forget in the building contract clearly mentions that there is $250/day fee if no utilities are connected because they have to hire generator. Home Group picked their own retailer, if something goes wrong, owner has to pay $250/day??! Is this crazy or am I just an id*ot! You read that right it is PER DAY! I feel like a total fool signing up with Home Group. Maybe in WA they are good, not in Vic.

The only good thing about them was they removed $1500 fee for engaging my own private inspector. Yup you have to pay $1500 just for getting private inspector that you actually pay yourself! For sure after $22,5k price increase $1500 is so good isn’t it, Home Group? =) Don’t forget issues that were raised by my private inspectors. Like regular builders, issues are still there. Home Group is not top of the range like I expected them to be.

I actually had to ring their office for the first time ever the other day because I wanted to know what is going on about the inspection report I sent them from my private inspector (whether defects would be rectified or if not, the reason). My site supervisor was on leave and my construction liaison at that time (initial = FT) DID NOT inform me and it was over 3 weeks. I only know about my site supervisor was on leave when I rang them! Communication with this liaison was not good at all. She took SO LONG to respond to my emails. I had to ‘threaten’ to write formal complaint to head office for her to take my emails and my inspection report seriously. Anyway, not long after my liaison was changed back to previous one. Couldn’t take complaint, could you? It was so quick for them to ask for invoice but my worries and questions were disregarded. Not as good as the reviews written here.

My house built has just passed lock up stage, is now on fixing stage I will write another review on my next stage or after completion. Hopefully things won’t be too bad.

Almost forget.. Lock up stage has been marked as completed and I’ve paid the invoice weeks ago but somehow my house doesn’t even have front door yet! Not even temporary construction door. Temporary fence is also left open on every weekend I visit to see the progress. It’s like they’re inviting strangers to come in and damage the house? Lock up means it’s supposed to be secured but somehow it is NOT.

Also, my house is fairly small not extravagant house but look how much it costs me. It’s still going for sure. Moreover, big probability both liaisons I have dealt with disregard my project because it’s a fairly small house so they did not care about giving best (at least good enough) customer experience. It is so sad if you look at someone’s worthiness from how much money they spent, don’t know if this person has wide connections to either bring you more clients or share bad experiences they had :)

Don’t forget they allow themselves 360 days for building. Other builders could finish regular size house within 5 months. I have to say I’m very disappointed from the start until now I wish I did more research.

At this point, dear Home Group, I couldn’t care less if you’re going to screw me up for writing this review because humans would most likely do that. How much more screw up could it be when it’s already at the lowest point possible.

P. S If something sounds subjective, it is based on my personal experience. Other than that, it is factual and there is evidence.

We’re very happy with our new home built by Home Group. The overall building experience was positive, and the team was helpful and professional throughout the process. We’re really pleased with the quality and finish of our home. Highly recommend Home Group! Show details ·  1

We just got the keys to our new home. Overall, we had very good experience building with Home Group and would definitely recommend them to anyone looking to build. In the early stages, our sales and design rep, Todd, was excellent. He did a great job with the design to maximize the available space and created a floorplan that suits our needs… Read more ·  1

perfectly.

During the admin and construction phases, our Client Liaisons, Monique and Jacinta, were very responsive and kept us updated.

The overall build time was completed as advised during the contract signing stage. Thank you to the team for delivering our home on time.

"We are very pleased with our newly constructed home. It's our second built for Home Group. The workmanship is excellent, with high-quality finishes and attention to detail throughout the house. The layout is spacious, practical, and filled with natural light, making it both comfortable and inviting. The kitchen and bathrooms are modern and well… Read more ·  1

designed, and the energy-efficient features are a great addition. The builder communicated well throughout the construction process and addressed any minor issues promptly. Overall, we're extremely happy with our new home and would confidently recommend this builder to anyone looking for a quality-built house."

Home Group were fantastic to deal with from the very first consult to hand over. They are professional, transparent and delivered us a quality built home. Our site manager Gavin was amazing! Highly Recommend! Show details ·  1

We had a very positive experience with Home Group for our build. Unlike other builders, their process for getting in touch to ask questions was very efficient and always had a quick turnaround to whatever question we had. The only thing that held up our build was the local council with title delays, but Home Group managed to hand us the keys… Read more ·  1

within 8 months from the day they started earthworks. As someone who works in the industry myself and often finds myself working in new builds, I'm very impressed with the quality of the build.

Shoutout to Ryan (the sales guy that got us in the door) and Lauren our sales liaison. Ryan was an absolute professional and even took the time to get in touch after work hours when required. Lauren was both helpful and responsive every step of the way.

Highly recommended as a builder.

Great experience working with Ronny Kaplanian at Home Group. He has helped us refine our home design to our exact requirements, staying friendly and responsive through every change we made. We landed on a final design we love, on budget. Highly recommend! Show details ·  1

Built through homegroup WA a little over 2 years ago and had issue with the slab in the garage, within days it was inspected and booked in to be rectified. This was unbelievable service. From time to time things go wrong and it’s about how you fix the error. I cannot fault the way this was handled. Thanks again Show details ·  1

Really good company to build with. Everyone was very helpful with prompt query responses and attention to detail. Highly recommend as they produce high quality home at a reasonable price. Show details ·  1

Claudia has been incredibly helpful throughout our home-building journey. She has always been responsive, supportive, and professional, making the entire process much smoother. I can only say positive things about Claudia, and we're truly grateful for all her assistance. Show details ·  1

We had our final selections appointment today to choose our flooring, colours, and finishes, and it was a fantastic experience. There was a great range of options available without feeling overwhelming, which made the decision-making process much easier. A special thank you to Rachael A! our consultant, who was incredibly friendly, knowledgeable,… Read more ·  1

and patient throughout the appointment. She took the time to guide us through every available option, answered all of our questions, and helped bring our vision to life. Her expertise and attention to detail made what could have been a daunting process both enjoyable and exciting.

Overall, we left feeling confident in our selections and are looking forward to seeing everything come together. Thank you to the team for such a positive experience!

Our consultant was Rohit and he was amazing! We had quite an extensive list of wants when it came to our floor plan and home additions and he was more than happy to help us achieve what we wanted. He even had some great ideas for us to add to our home without ever making us feel like he was pressuring us to spend more money than we wanted. Home… Read more ·  1

Group allowed us the customise their floor plans a lot without extra cost or hassle, we are about to go site to start construction and we are so excited, we have built with 2 other builders in the past and so far Home Group have given us the best experience and we have and will continue to recommend them.