These guys take your money, lie about credit, don’t deliver, don’t answer any phone numbers, are uncontactable, unaccountable and now have 15% off sale!! Go to consumer affairs all those customers that hone wants have admitted are unhappy!!! Dob these crooks in!!

Ordered on January 11th 2021, spent $1,120.19 on luxury king size bed frame..It has not arrived. Emails bounce back, no ine answer's the phone. I have had ni contact with them and it us now March 2021.

I have a complaint about the product. I paid over $700 for a really substandard product. The back board was held by 5 screws on an MDF board. It didn’t hold up. Fell off.
The guy did communicate as often as possible.
I don’t have any complaints about that.
The product was basically crap.

When I ordered the item it had a delivery window. After that had passed I asked them when it was going to come. No reply. I asked them again. No reply. I sent another email and got a reply that it was a few weeks more.

A few weeks later I emailed them asking for a status update. A week later it was marked as sent.

It arrived with insufficient instructions for assembly. It did come partially assembled, but it said I had to remove a drawer for the remainder of the assembly. The drawer doesn't come out and the instructions don't say how to take ...

Item arrived broken 2 months ago. They have ghosted me after telling me they will refund it. I have tried daily to call, sent an unfathomable amount of unanswered emails, and recently tried to reach out via Facebook and messenger and have just discovered they have blocked me! DO NOT PURCHASE. I am now $1800 put of pocket with 5 pieces of heavy bed that can't be used.

This is regarding the order number 3578. I'll narrate my story point by point and I'll let you make a decision whether to do business with Home Wants (homewants)
1) Placed order on December for coffee table and tv unit in their punchbowl store
2) Promised to deliver on last week of Jan because of Covid
3) Didn't get any update or follow up till 2nd week of Feb
4) Called multiple times, no one picked up, sent 2 emails, no one responded, although they say, they will respond within 48 hours
5) Called them again the next day and luckily got them on...

Order #3345 Ordered a TV unit, however had requested a refund. Was contacted by [Name Removed] (seems like the manager who responds very briefly to emails) saying it would be processed.
Then I receive an email saying order is 'on the way', despite me already asking a refund?
Multiple attempts at contacting them. Managed to get through to [Name Removed] on the phone, who said the tv unit would be 'redirected' back to the warehouse to get processed to get a refund.
2 weeks on 0 communication. Seems like my $800 tv unit is lost in transit somewhere. No confirmation of delivery and 0 money back in my account...
Hoping to hear a response via email or phone call from these guys. Sounds like it needs to get escalated

Very disappointed after sales customer service is terrible have sent multiple emails wanting to know where my order is.
the item in question has also gone down in price several hundred dollars and I have asked if I would be credited the difference since my item still hasn’t arrived and my emails chasing this have been ignored. My email address along with hundreds of other customers has been shared and my inbox flooded with other customers complaints because there confused about there order etc.
still have no item if I’ll get my product or if the business is a scam will never shop there again

I ordered a bed from this company even after the bad reviews I still gave them the benefit of the doubt.

I really like the bed and I thought I’d give them a chance.

I ordered an in stock item on 15th Feb.

I haven’t heard from them until last week 20th Feb confirming my address. The lady on the phone said that the item is in stock and that it will be shipped early this week possibly Monday or before the end of the week.

I haven’t heard from them ever since.
...

Bought a $1300 bedframe from these shockers.

The pieces arrived seperately, obvious signs of a lack of care during handling (bootprints on the timber), packaging leaking nuts and bolts - are you joking.

This business that will also breach privacy laws by CC'ing all their customers into an email chain, blaming their customer for their bad reviews instead of themselves.

Writing their own reviews, deactivating their Google My Business listing so you can't see their bad ones, no customer service - there's nothing positive I can say, only that I don't have to deal with them again.

Dont go near this company.

I ordered a bed frame on the 20th of December 2020 with a delivery date of January 2021. January passed and I had no communication whatsoever from the company I tried multiple times to contact them by phone and emails on multiple different accounts with no answer and no reply until mid February. I was then advised it will be dispatched soon which I eventually received my bed frame on the 26th of February upon opening the packaging I realized they had sent me the wrong color bed after all the frustration and patience I had to go through to get i...

good quality furniture on very reasonable price, there was a delay in product but very happy with product that we received. wont hesitate to buy again.

Order placed on the 21st of November 2020, #2836. I have tried for days to get an update. It was supposed to be getting shipped on the 10/02/2021. However it still hasn't left the warehouse, the last person I spoke to said it was scheduled to be picked up on Monday but the bed still hasn't gone anywhere. I haven't received any update. There is no information, no updates and it is extremely frustrating!

It took me only minutes to order my unusual luscious new bed from Home Wants Furniture - I had been searching for weeks for something that 'turned my head" - I ordered with excitement and am waiting with anticipation for the delivery - As I write this review I have not received my order but it is confidence that I patiently await its arrival - After reading some of the horrendous review on this site I became VERY CONCERNED and wrote a second email to the company - the website says that Home Wants Furniture is a small business and may it be a ...

I ordered a TV stand on 24/12/20. I still have not received it. The one time someone answered my call they said the delay was due to Covid and Christmas and I would receive my furniture the first week in February. It’s now 26/12/21 and I still don’t have it. When I call the voice mail is full. I paid the ver $800.

Bed turn up 1 week later but it was exactly what I ordered. Nice bed. I was scared about scam so I went to their shop. It was big warehouse with too many funitures. That why I decided to wait. And bed turn up really nice. Can find this design any where else. Not wasting time to wait for it. Ordered from December 2019 .turn up at 28 of February. I week late

I ordered a coffee table and I called many times, nobody picked up and even emails no one respond, 2 months past and don’t have an information for the coffee table. I feel I am cheated and I want to refund, I don’t suggest to buy anything from the company.

Very satisfied from when I bought my bed to delivery . Very helpful with delivery times with covid delaying expected date

Order #3449
If this is what it takes for you to respond to your customers who have paid you lots of money upfront ill do it!
You have no customer service skills and lead people to think you are a scam! And despite some good reviews I still think your company is a scam.
Refund my money otherwise please for Gods sake give me an update on my order. I have tried calling, emailing, whatsapp with absolutely no response since paying $700 now this is my last option.

I am really worried. I placed my order for my bed frame. I have been waiting for weeks to be informed of a delivery date. It appears my bed is in stock. I keep emailing with no response and I get get though on the phone. I am worried it isn't a legitimate business.
I hope I'm wrong. I will be contacting fair trading and my bank very soon if I don't get a response very soon.
Order #4439