HomeFirst Services Air Conditioning

I recently had to renew my 30 year old evaporative cooler . Contacted Homefirst on Thursday morning and installation was completed on Friday afternoon . First class service from the receptionist, Ferris (not sure of the spelling) and installers Alec and Brandon . No hesitation in recommending this Company .

Incredibly overpriced, the company that came was 181 Electrical, I imagine going through HomeFirst has doubled the price. To service 1 evap cooling unit (probably 2 hours labour) and replace two valves, they have charged $3800. Seriously regretting our decision to go with this company.

Just money making business, they will give you highly expensive repair quote even if their is a minor issue, I fixed my heater just by restarting my main switch board for which they gave me 2500 AUD repair quote.. isn't this cheating?

Made the day delightful! – We did not expect such a fast response. Details of our electrical issue were explained in easy to understand language and included repair options, with instant quotes. We chose the best solution for us. Technicians were polite, friendly and efficient. Thank you for making a bad and worrying situation a delightful experience to repair.

Fabulous – The whole process was seamless with firstly Kyle coming out assessing our situation and quoting the work to Deon and Conner doing a marvelous job. We are overall very happy with both the new ducted heating and servicing of our old air conditioner. The boys presented themselves well, were on time and very professional Show details

Delivered what was promised, very happy! – We called HomeFirst on the Monday for a broken ducted heating service and a new split system ducted a/c & heater was installed in a matter of days. The whole process was easy. Their staff helped arrange the subsidies for decommissioning the old gas unit and helped arrange interest-free finance as well. The job was done within the timeframe… Read more

promised and all staff were friendly and knowledgeable. I would happily recommend HomeFirst if you find yourself needing help with your heating, A/C, plumbing or electrical needs around the home.

WARNING TO ANY POTENTIAL CLIENTS OF HOMEFIRST – One year ago I had an air conditioner installed by this company. Unbelievably, they failed to unfurl the drainage tube which resulted in flooding and almost immediate warping of skirting boards. I was assured someone would be out to fix the floor the following week. A workman came, ripped up the warped skirting boards but refused to lift the… Read more

laminate flooring to check for pooled water/mould saying it was ‘too big a job.’ ONE YEAR LATER the broken skirting boards remain where the workman left them and I have an unsightly gap between floor and wall. Being a carer for my disabled father I do not have the funds to rectify this and why should I ? This damage was a result of their incompetence ! ALSO interesting to note that when installing the unit the electrician actually cut the wrong wires in the fuse box resulting in loss of power. I had to call him to come back and rectify this as he had already hurriedly left the site. I have serious concerns as to whether these people have the necessary qualifications to operate such a business. HOMEFIRST DID NOT display the necessary degree of care and skill required by Australian Consumer Law or expected by me. I STRONGLY DISCOURAGE anyone from using HOMEFIRST. They deserve A ZERO RATING. THEY ARE THE WORST ! Save your money (did I mention they charged $6000 dollars ?) and the endless aggravation and engage the services of a reputable and properly qualified company. HOMEFIRST IS THE WORST !

Exorbitant Service Charges – Split system was leaking from outside unit. Called Homefirst for a quote. Who, I thought was a service technician, turned out to be a pushy sales rep came to inspect the system. Told me my unit was very old and I should probably replace it. Gave me a quote for $1238 to have it serviced. As I was desperate to get the unit repaired I accepted the… Read more

quote and paid the deposit. Actual service technician came and all the unit needed was a service. Was told the water dripping is normal. I cannot believe this company can charge vulnerable people such exorbitant prices. Only wish I had checked out the reviews before engaging them to do the work. I must say the service technician who came out was excellent with his work and this is no reflection on him. As a final point of interest the sales rep tried to talk me into getting my hydronic heating serviced at a cost of $2,343. Normal service for this is around $500. Also quoted $1739 to service my hot water system. Be very careful before accepting any quotes from this company.

Made to pay for warranty repairs- Dodgy Company YOU HAVE BEEN WARNED – Approx Dec 23 contacted them for AC repairs (unit still under waranty) I was advised that the manufacturer would need to come out and have a look , as they thought it was a compressor issue.The manufacturers tech arrived about 1 week later, inspected it and advised it was an install issue , cost $285 which I had been assured would be refunded . … Read more

Invoice submitted for reimbursement, and I was advised that the job was done under the old owners therefore I needed to contact the creditors for a refund.This dodgy company owns the old company.. 2 months later still no refund ...Avoid them, like the plague

Overpriced dishonest sales – Initial experience with tradesperson inspecting my AC seemed great, however he confirmed a simple fault that my unit needed to be re-gassed, then said actually no the whole unit needs to be replaced. He quoted three quotes between $6000 to $7000 to remove the existing unit and supply and install a new unit. Naturally, I shopped around only to… Read more

find that 2 other companies quoted only $3500, and another $2600. I had one of these companies come and inspect, only to further find out my existing unit only had a simple leak in one of the connections that just needed to be fixed. My aircon has now been fixed for $700 and is working good as new. It is clear that Comfy First / Home First Services only want to get money from the customer and keep their business going without any genuine and honest service to the consumer.

Central heater replacement – Have used the company 4 times since 2018 and always quality work. The new central heating system works great. Thank you Colby and Mitch for your time. Show reply

The worst cowboy outfit ever….long story – Seriously overcharged, damaged my roof without telling me, installed the wrong heater TWICE, thermostat is totally inaccurate (second one is still inaccurate) and a lack of communication. Only when I sought legal advice through civil law did they replace the first job only to stuff it up again with installing the same poor branded system with… Read more

another reputable one they promised to deliver. Promised Braemar…again got Bonaire. The company general manager who attended my residence on 9 August, offered to reimburse me in FULL and take out their “works”, which I agreed to. After that, they denied offering me that. Best offer was replacing the heater with a higher star rating with a new 4 star Braemar system, instead of the 3 star Bonaire they installed, which I reluctantly agreed to. The new general manager told me that they have a strong relationship with Bonaire, which I did not want. So they buy in bulk, save a lot of stock cost without passing it on to the consumer. The second replacement was to be a Braemar system….I have this in writing and the new general manager told me that he overlooked the email their company sent to me, promising that. So I need to suck that up? Steer clear of this company. Just an awful, anxious and distressing experience. Had I not kept contacting them about the issues they promised to fix, including installing a better heater, I would have heard nothing. Nothing. And emailed me into another email trail of complaint from another customer…total breach of privacy! For me, they quoted a heater replacement install and duct replacement including labour and GST which invoiced (apparently) charges for car, petrol, etags, office work and company profit. That was definitely not detailed in the initial job agreement. Subsequently, these charges included $250 for etags, petrol and car ( plus GST), $245 office cost (plus GST), company profit $600 (plus GST). I only knew about these extra charges when I asked several times for an invoice breakdown after the first installation was done. This is on top of of the heater, new ducting, labour plus GST on all of those charges! Just disgraceful as the initial quote did NOT break down those charges. I paid around $7000 for this job and had other quotes from reputable companies for the same works at $4500. They keep telling me I was aware of the breakdown of costs when I signed up. That is a total lie. All you get is “sorry…but we need to make a profit”. As an older single woman, living alone, I foolishly trusted them. They have since paid me $765 this week to “compensate” for the roof damage and the cost difference between an Australian made product (Braemar) and their relationship with Bonaire. Nowhere near the $2000-$2500 they overcharged me. And of course, I lost wages taking days off for this company to come to my residence twice. I have other company quotes for other reputable companies why quoted less, around $4000-$4500, which I sent as evidence, their response? “Well they won’t be in business for long” however these companies have been in business for 20+ years and still operating…. Don’t make the same mistake I did. And chasing up the latest certificate of compliance? Again today, 3 November 2023, I had to email the general manager to request the certificate of compliance they did not send…got it within an hour tonight. Another fib saying they had previously sent it to me in the past few days. Not true. That should have been issued without me again chasing this company up yet again! Cowboy company and further legal action is in the works. Thank goodness for screenshots of all of the dialogue between me and ComfyFirst.

Hugely inflated prices. Be careful to get other quotes – They seem to be roughly 3x the price of other providers. I asked them to service my 4 split systems. They said they could come the next day which I was surprised about. I moved all the furniture ready for them. When he arrived it was a sales guy and he said he would just do a quote. He quoted $2000 to do a routine service on the 4 systems, parts… Read more

not included. I looked up my last service which was done by another company and they had charged me $520.

Given the price difference I said I didn't want to go ahead with the split system service. I asked him how much to run a line to the garage to charge my electric vehicle. he quoted $3000. I got 2 other quotes, one came in at $1100 the other at $1150.

Because I didn't go ahead with ComfyFirst on the spot he said he would have to charge me for the quote call out at $79. The so called 'free quote' on their website is only free if you go ahead with the job.

Ridiculous prices quoted – 2K quoted for routine service of 4 standard split systems. normally I would pay no more than $500 - $600. They also charge a $70 fee for quoting

ben10!! – Mitch and Ben came to put in a new heater. there were also issues that were promptly sorted out, as they both went above and beyond to give a very satisfied customer. i can highly recommend this company, but....just ask for mitch and ben!!!

Comfy provided a wrong heater doesn't fit my flue and refused to take it back/refund – On 14 June, I purchased and installed a new Brivis heater from Comfyfirst after comfyfirst's technician inspected my house condition. On 12 July, heater stopped working and I reported to Comfyfirst. On 13 July, Comfyfirst's technician inspected without outcome. I kept calling comfyfirst still no response. On 2 Aug, Comfyfirst advised they have… Read more

lodged a warranty to Brivis. On 17 Aug, Brivis technician inspected and advised the heater's flue doesn't fit my house's existing flue. Then Comfyfirst sent technician changed heater's flue. Between August 2022- Feb 2023 , this heater was repaired another 3 times including a visit from Brivis technician. On 7 April 2023, an appointment was booked with Comfyfirst's senior manager to discuss return and refund but no one turned up. On 11 April 2023, another senior manager (according to the Comfyfirst, the booked senior manager who promised to take the heater back and issue refund will be on another "big project" for next 3 months) was rescheduled for 14 April . In conclusion, no heater for my last winter although a brand new heater was purchased from ComfyFirst. Comfyfirst has sent a lot of techs and still keep sending techs to undertaking "repairing and investigation" though Brivis tech clearly advised the Heater WILL NOT fit my house' existing flue and could cause serious accident if heater is running with incorrect flue. And the heater is still not working and Comfyfirst refused to take the heater back to exchange or issue refund.

Excellent company to deal with – Comfy first came to my rescue in relation to the installation of 2 reverse cycle aircons. Justin, who appraised the job at first instance, was a lovely introduction to the company, which together with its other two affiliated branches proceeded to do fantastic work. They ironed out all the confusion I had due to conflicting advice I previously had… Read more

from another group. As far as the aircons were concerned, Josh and Kay made light work out of a massive job which in Josh's case included hauling a condenser outside up the side of a 2nd storey building using a giant lift in 40°C heat.... It was pretty incredible actually. Thanks Josh and thanks to "all" of them for a magnificent effort.

A terrific job! – Brendan did a fantastic job of servicing our Daikin VRV heating and cooling system throughout our apartment. It was the system’s first major service. He completely cleaned and flushed the 3 indoor units and filters. The outdoor unit also had a major service and check. Finally he went through the test procedure and commission. All was working perfectly. Thank you Brendan. Helen

Couldn’t be happier! – We had a difficult case, but Josh was always there to answer questions, offer advice and get us to the point where we could book our aircon replacement. At every step he was understanding, patient and flexible. The installation exceeded all expectations, the quality of work, the product, the professionalism, friendliness and overall cost for quality service. We’d recommend anyone use ComfyFirst and can’t recommend Josh highly enough!

A perfect fit…Installation 5 Star – I was nervous about how the installation would proceed without any hiccups but the team of Josh.I and Kay delivered a perfect installation. Both Josh.i and Kay were very friendly and understanding and made sure none of my concerns arose and delivered the best of the best installations. Thank you both very much.

Very happy with Mitsubishi split system – Russel and Nick installed my split system today. Excellent service they explained everything that was happening. Every thing was cleaned up when Russel and Nick left I would highly recommend these two guys to do any electrical work.

Excellent service with a smile – I had a lovely young man knock on my door to offer a free quote for our cooling system, as he was doing work next door and noticed issues with our cooling unit. He went up and had a closer inspection, even noticed a few crack tiles (hail damage) and sealed them for us (extremely thoughtful and appreciated). His quote was very well priced. Ben… Read more

was able to fit us in the following week, and he did a really great job. Or previous system was really old, but his positive, happy attitude was great, he made it all seem so simple. He even apologised for it taking longer due to the extra requirements of removing and replacing our very old, hard wired system, it was actually still much quicker than I expected. We have had our new system nearly a month now, and it's just fantastic! Even on the high 30 degree days, we are kept nice and cool. We didn't realise how inefficient our old system was. Ben and his team were just fantastic, highly recommended!

Exceeding Exceptional – Kirk and Bill were both very professional, efficient, friendly, informative may I also add extremely knowledgeable. Both gentlemen provided an exceedingly exceptional service in the time frame they stated and all with a smile. Will be Contacting the company soon to upgrade our cooling unit. They also removed all the rubbish and cleaned up as well.

Absolutely exemplary service – Kent the plumber organised for Comfyfirst to install a brand new centralised reverse cycle as my old one needed to be replaced they gave me value for money I even got the Mitsubishi app. The unit works extremely well very efficient. They did it in one day and disposed if the old unit as well. Would recommend to anybody

Five star service – The first phone call to ComfyFirst was indicative of how the rest of the service was to go. I was listened to and a visit was arranged for the very next day. Josh arrived promptly and diagnosed the issue with cooling unit then he talked me through the options and we decided a new unit was required. Two days later a new unit was installed by Ben… Read more

and Dylan, who were very capable and friendly. So impressed with this companies customer service skills - highly recommend!

Great service! – Hi,I had a split system installed today by Josh and Kay, they are a real asset to your company. They were really polite and friendly,I am very happy with the service,I am also quite impressed with the quick response from my initial call,Thank you,Chris Milsome