HomeFirst Services Air Conditioning

HomeFirst Services Air Conditioning

 Verifiedhomefirstservices.com.au
HomeFirst Services Air Conditioning
4.6

412 reviews

PositivevsNegative
92% · 37733 · 8%

Rates and Fees
4.4
Job Satisfaction
4.7
Timeliness
4.8

Reviews

412 reviews
Julie F
Julie FGreater Melbourne (Outer), VIC8 posts
  Melbourne
not happy
not happyGreater Melbourne (Outer), VIC9 posts
  Melbourne

Made to pay for warranty repairs- Dodgy Company YOU HAVE BEEN WARNED

Approx Dec 23 contacted them for AC repairs (unit still under waranty) I was advised that the manufacturer would need to come out and have a look , as they thought it was a compressor issue.The manufacturers tech arrived about 1 week later, inspected it and advised it was an install issue , cost $285 which I had been assured would be refunded . Invoice submitted for reimbursement, and I was advised that the job was done under the old owners therefore I needed to contact the creditors for a refund.This dodgy company owns the old company.. 2 months later still no refund ...Avoid them, like the plague
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SSJ
SSJGreater Melbourne (Inner), VIC
  Melbourne
Norm.
Norm.2 posts
  Melbourne

Central heater replacement

Have used the company 4 times since 2018
and always quality work. The new central heating system works great. Thank you Colby and Mitch for your time. Show reply
Wendy G
Wendy GGreater Melbourne (Outer), VIC9 posts
  Melbourne
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Mary R.
Mary R.Greater Melbourne (Inner), VIC
  Melbourne

Rip offs

The worst!!!
Ripping off pensioners!
Charged my 76yr old mother $350 Dollars to change 4 batteries in hot water tank!!!
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James R.
James R.Greater Melbourne (Metropolitan), VIC11 posts
  Melbourne
royalparkville27
royalparkville27Greater Melbourne (Inner), VIC
  Melbourne

Ridiculous prices quoted

2K quoted for routine service of 4 standard split systems. normally I would pay no more than $500 - $600.

They also charge a $70 fee for quoting

TimothyF
TimothyF2 posts
  Melbourne

ben10!!

Mitch and Ben came to put in a new heater. there were also issues that were promptly sorted out, as they both went above and beyond to give a very satisfied customer.
i can highly recommend this company, but....just ask for mitch and ben!!!
Frances L.
Frances L.Greater Melbourne (Metropolitan), VIC6 posts
  Melbourne
Frances L.
Frances L.  
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Do not buy from them, Comfyfirst in under liquidation which i have received a report from their liquidator, nothing will be covered under warranty

Frank
FrankGreater Melbourne (Outer), VIC
  Melbourne

Very efficient service

Very happy with the process from start to finish. Georgia was very helpful and the installation team did a great job.
Jolene
JoleneGreater Melbourne (Outer), VIC
  Melbourne

Amazing service

Thank you Mitch and Jay for an amazing job.
Great service!!!
Moni K.
Moni K.3 posts
  Melbourne

Excellent company to deal with

Comfy first came to my rescue in relation to the installation of 2 reverse cycle aircons. Justin, who appraised the job at first instance, was a lovely introduction to the company, which together with its other two affiliated branches proceeded to do fantastic work. They ironed out all the confusion I had due to conflicting advice I previously had from another group. As far as the aircons were concerned, Josh and Kay made light work out of a massive job which in Josh's case included hauling a condenser outside up the side of a 2nd storey building using a giant lift in 40°C heat.... It was pretty incredible actually. Thanks Josh and thanks to "all" of them for a magnificent effort.
Helen
Helen
  Melbourne

A terrific job!

Brendan did a fantastic job of servicing our Daikin VRV heating and cooling system throughout our apartment. It was the system’s first major service. He completely cleaned and flushed the 3 indoor units and filters. The outdoor unit also had a major service and check. Finally he went through the test procedure and commission. All was working perfectly. Thank you Brendan. Helen
Will
WillGreater Melbourne (Inner), VIC10 posts
  Verified Melbourne

Couldn’t be happier!

We had a difficult case, but Josh was always there to answer questions, offer advice and get us to the point where we could book our aircon replacement. At every step he was understanding, patient and flexible. The installation exceeded all expectations, the quality of work, the product, the professionalism, friendliness and overall cost for quality service. We’d recommend anyone use ComfyFirst and can’t recommend Josh highly enough!

Questions & Answers

James R.
James R. · Air Conditioning

Can the company representatives explain why I was charged a mandatory quote fee of $79 when it says free quotes on the ComfyFirst website? I didn't go ahead with the split system service because the quote was so inflated it was ludicrous. But just because I didn't go ahead doesn't mean I should pay a fee to get a quote when you say free quotes.

Frances L.
Frances L. · Air Conditioning Melbourne

Since this company is in "External Administration", how can you guarantee your warranty?

Jenny96
Jenny96 · Air Conditioning

I am looking for a company to replace a failed Brivis ducted heater. In view of the review from Frances L. I cannot consider your company.

Details

Compare all HomeFirst Services Air Conditioning listings
CategoryAir Conditioning & Heating ServicesAir Conditioning & Heating Services
Product Types ServicedDucted Gas Heating, Ducted Reverse Cycle Systems, Evaporative Cooling Systems and Split SystemsDucted Gas Heating, Ducted Reverse Cycle Systems, Evaporative Cooling Systems and Split Systems
Services OfferedInstallation and RepairsInstallation and Repairs
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