HomeQ

Disappeared and no answers – I bought in person, in the store, and paid in full for a $2600 lounge on January 31st. Now the company has disappeared and I have commenced legals. My bank, linked to Credit Card has been notified and they have commenced a disputed claim for failure to deliver goods. Their ABN is not registered as in receivership. I will be pursuing them to have the merchant ID cancelled and anything else possible.

Scam, looks like we have lost $1,100 – We ordered 3 stools for $1,100 on 29th March and it is now 18th July 2015 with no contact received to state when they will be available. We are not able to access the website or call customer service. Our next steps are to report fraud to the Police and Department of Fair Trading. Previous reviews state that the company has moved and other customers have been impacted by a similar experience

Shame on the HomeQ – Shame on you [Name removed], [Name removed], [Name removed] and the rest of the 'HomeQ team'...shame!!! It is one thing to provide an aloof, sub-par shopping experience (we rate you 5 stars for that)... but outright lies and theft is another. Clearly you haven't received or have ignored the pile of emails, contact-forms and voice-mails we have… Read more

left you. So, just in case you are reading here at productreview.com.au, the musings of a long line of unhappy customers, this is the substance of our other messages: "you have taken $998 from us... please pay it back!". The Tolix table you delivered is not fit for purpose... the top has multiple splits and cracks and the table is one inch off level!... you agreed it wasn't fit for purpose and that you would fix it... but that hasn't happened. The Tolix chairs we paid for have never arrived... you told us 'delivered within 6 weeks', then 12, then 16... then on April 26 after you relocated your showroom premises... that's the showroom that disappeared! Maybe it's in Panama now, peddling 'replica watches'? It's a mild comfort that Fair Trading have told us they know all about the HomeQ experience and are 'looking for you'. I just wish I knew what your next trading name is / will be so I can tell everyone in my review... 'don't buy a thing from them'

Our furniture – I had a pleasant experience with Homeq. My husband and I had ordered a leather lounge plus 2 egg chairs and the little pony chair. After we ordered I was called to ask what colour legs I wanted for the sofa which was perfect because I wanted the lighter colour instead of the darker one. The girl was very friendly and said my order would start… Read more

production. I was emailed a few times with details. As we paid extra for the White glove delivery service I got the call a week before it was arriving to book it in. The day we got delivery we actually had a dinner party in that night so it was nice timing ! Our dinner party guests admired our new furniture especially the egg chairs, as they are pretty unique if you ask me! The sofa itself is really nice and comfortable. The pony chair isn't mine but my daughters and she is delighted with it. thank you to the team for a nice shopping experience.

Fantastic – Ordered two florence knoll lounges from homeq. I specified a golden yellow colour which they had available but not in stock. I was advised a 10 week wait by james the sales consultant. The order arrived a few days after the 10 week mark but the quality was excellent. Delivery guys did not complain about carrying them half a block around the house… Read more

as the front doorway was too tight to fit them in.

Overall a really good experience, especially with the frequent updates and calls from the company. If they could speed up delivery time ut would be perfect but im glad I waited!

love the service – Ordered the ghost chairs and a featherston chair. delivery to perth took about a week, which is not bad from sydney. products are AWESOME, cant complain about quality or service. overall a great experience.

Stupid scammer – I too am a victim of this company. I live in perth so it's much harder for me to find something that I like for our house. when we finally did we paid for our sofa in full and never heard from them again except that they are "relocating". I went to consumer protection but because they couldn't get hold of these criminals I had no case. Luckily I… Read more

went through the bank and they refunded me in full. I wish these people are caught and that no one else will go through this horrible experience again.

I have found where Home Q has moved their stock – I am also a victim of home q's carnage... But, after much investigation (my father is a retired private investigator) I have now found the new company they have suckered into holding their goods for them... It is Westin Tristar Logistics, 327 Woodpark Rd, Smithfield NSW 2164. (02) 8787 5888. I believe Westin provide warehousing, handling and… Read more

distribution services for Home q. I am not sure what name home q are now operating under, but I am going to call Westin and say 'I am a customer and would like to collect my order, can I come pick it up?' And then hopefully they will drop the name somehow.. I am also passing on this information to the ATO and the administrators in the hopes they can catch these home q thieves. I wanted to first put this on here for all the home q customers who lost their hard earned money through this company's actions and I only hope it does someone some good...

This is terriblw – We bought one couch from there bfor and was good service. Than we paid $600 deposit for another one. And thats it we cant hear from them. We trying to call or contact them but unsuccessfully. So looks like theres many of us. What should we do to get our money back?

Thieves and Liars – I purchased an armchair back in July 2014 and had contacted the company in March 2015 regarding a defect (the legs on my Womb Chair were rusting terribly)! As the Armchair was still under warranty I wanted to get a replacement. Instead of telling the truth, they lied to me and told me that they couldn't sort out the issue as they were in the… Read more

middle of shifting showrooms... That was about the time I realised I was being taken for a ride. Does anyone know if there's anything I can do??? Maybe I should take this up with my insurance company?

My Horror Story had a happy ending – A bit late I know, but we had exactly the same experience with these people. I actually went to the showroom to find it had be re-let to an IT company who informed me that they had been informed that all warehouse stock had been apparently shipped elsewhere and only the floorstock remained when they were trading. Spoke to my bank within 10… Read more

minutes and they eventually refunded my deposit (>$2500). Lodged a complaint with Fair Trading to be told I was sadly not alone.

Went to another replica furniture supplier in the same area who delivered in 8 weeks as promised.

FYI, during my attempts to contact these people their website had an email address for this person as the contact for furniture enquiries - a Marc Gibson at Strata Sense - funny thing, he wouldn't return any of my calls or emails and this was way before the collapse happened.....

Disgraceful! – 3 months no products here as well. Should not be allowed to happen and certainly these people should never be able to open another business! I have registered my case with fair trading and contacted the bank for advice on my transaction. utterly shameful to be ripped off like this.

Dispute your transactions now and make it public – Same here.... ordered... no reply... no good... no money. Dispute the transaction and make sure everybody that dealt with this company knows that they are waiting in vane. Lost my money, but if you paid with credit care you need to dispute your transaction immediately.

Bunch of fakes running a replica company – Ordered and paid for a table lamp now cannot contact them. No reply to emails, phone disconnected, message bank full. Not much help from Fair Trading either, too lazy to investigate without being paid

COMPANY GONE INTO HIDING! – I recommend calling your bank to dispute your purchase, my bank is refunding the money and chasing up HomeQ - highly doubt they'll find them!

Q RETAIL PTY LTD – Same story. I'm out of town. Has anyone been able to go to Q Retail at 16/69-73 O'Riordan Street, Alexandria - as suggested by Kat. Q Retail is who we paid our money to ... J.

Biggest scam ever!! – Similar to many people who have written reviews about Home Q in the last few months, my experience with this company has been the worst ever. I just wish I had read these reviews before placing my orders. I placed an order for 8 dinning chairs to the value of $3000. I was told at the time of order it would take 6 to 8 weeks so when it was close to… Read more

the delivery time I rang Home Q to check on the progress and estimated delivery time. I couldn't reach them on the phone so I left several voices messages and no one called me back. I sent emails enquiries to both their email addresses and still no response from the company. I then came across this review website and found that there were other people sharing the same experience as myself. I contacted the Department of Fair Trading and lodged a complaint. They also tried contacting Home Q with no success. Department of Fair Trading also informed me that they have received many complaints from other customers of Home Q with the same experience as myself. I lodged a complaint with the NSW Civil & Administrative Tribunal but Home Q did not turn up at the hearing. I have now received an order to pay but the company has vacated their premises. There is no way of contacting these people... yet their website is still in operation and they are still taking orders!! The company is still registered as Q Retail Pty Ltd. I'm just about to contact ASIC to see if there is anything that can be done. I believe Home Q might have gone bankrupt. DO NOT BUY ANYTHING FROM THIS COMPANY!!!

Sham Company – I have placed two orders with Homeq and these orders have not been delivered. I have tried to contact Homeq a number of times through all avenues available. I have not received a response. Two phone numbers have been disconnected. Emails and online enquiry forms have not been acknowledged. Homeq Facebook is offline. The Chatline on their webpage… Read more

is offline. The only way to contact is through a Toll free number and my messages have not been returned. It appears Homeq is avoiding all customer service queries. The web page is up and running and online orders are still being taken by this company. Avoid parting with your hard earned money and purchase elsewhere.

Criminal behaviour – Last Feb I ordered and paid for a leather divan meant to be used for my very ill husband, which was promised for April 21st. It's now May 14th and after numerous phone calls, all having gone to an answering machine, and emails, there is nothing. I kick myself now for persisting in placing this order, as the salesmen seemed at the start, in… Read more

retrospect, not very professional, and one comment during the last conversation with them sticks in my mind, they actually seemed incompetent. This is the first time I have ever been caught in any kind of scam and I buy goods on-line frequently. I find it extremely hard to believe that this has happened. It makes me feel sad reading all the other comments and yet this company is still trading on -line and people are still being duped. Why hasn't the law done anything about it, given all the complaints that have been made? What do we have to do to have this 'company' taken off line?

Still waiting on product 23 weeks later – I ordered a couch from HomeQ Furniture 30 November 2014 - $3600. Took 12 weeks to be delivered and was the incorrect lounge when it arrived. I tried calling HomeQ but they wouldn't take my calls only my emails. I eventually spoke with Michael who advised they will reorder the lounge for me however it would take 8-10 weeks. 11 weeks have now… Read more

passed and i cannot get in contact with them, phone numbers are disconnected, emails are unanswered.

Called the Department of Fair Trading who stated they are listed as still operating, call ASIC who also advised they are still operating and not listed as going into liquidation.

They provided me with a new address of 16/69-73 O'Riordan Street in Alexandria and operating under the name Q Retail Pty Ltd.

Looks like i won't ever get my lounge and can wave goodbye to $3600.

Took my money and now phone numbers are disconnected, no response – I ordered 2 chairs and a table from HomeQ back in February off their website. Received an immediate confirmation email that said they would be available within 2-4 days. Didn't hear anything for a week, so emailed them. Waited another week, finally received a response via email, quite dodgy, saying they weren't in stock and would be available at… Read more

the end of April. So I said I'd wait. The end of April has now passed and I've been trying to get in touch with this company. The 02 phone numbers listed in their email are disconnected, I've sent emails that aren't being responded to, I've left multiple voice mails at their 1800 number listed on their website which goes straight to voicemail now without even ringing. I see their social media accounts are shut down. Tomorrow I will be going to their physical address to see if they even exist and then bringing forward the matter with Fair Trading. Be warned - stay away. This company is a scam.

Out of business! – The company have obviously shut down, no contact at all. Purchased two chairs $1600. Do not purchase anything from this company, they are still actively advertising. I have made complaint to Dept of Fair Trading who are currently investigating.

Goods never received despite taking my money in full – Once they took my money online, I was told it would be an 8-12 week wait despite them claiming it was in stock. I have not received my chairs over 12 weeks later and now cannot get in contact with the company. Do not ever buy from this company. Its a scam.

HomeQ: thieves in denial? – We bought and paid a couch with a value of $6000. In February it was supposed to be delivered at our house but no response. I got an email saying that we had to pay $30 a week for storage of the couch. After numerous attempts I finally got in touch with them. Because we are in a renovation the sales person James told me to call them when we were… Read more

ready for the couch to arrive. Unfortunately after this phone call a few weeks later the shop was gone and no one responded. Through some research I found out who the owners are of Q Retail (of which HomeQ is part). I contacted them through facebook without success and called one of them [Name removed] who is a publisher for a business website. At first he denied to have anything to do with the business but later confirmed he was no longer working there. I kept on sending messages on facebook and decided to comment on posts on the facebook page of HomeQ aus. After asking if the company was a scam I got an anonomous message that they were relocating to a different locating and delivery was to be expected after 29 April. For two days now I have tried to contact them without succes. I posted a comment on there facebook page which has been removed which clearly proofs they are aware of what is going on. For people who are interested I can supply more information about owners (through ACIC). Fair Trade and ACIC both did a credibility check and they did not file for bankruptcy. There website is still active and you can still buy furniture.

It is a shame since the service has been good and friendly when we bought our couch.

What is the best thing to do when you want your product? Commend on postings of HomeQ Aus facebook page asking if they are a scam.

Rip off merchants "zero stars" – Ordered 2 stainless steel bench Total costs $1267 on 4th December via online store. Email from HomeQ saying product is enroute 10/2/15 - nearly 1st of may and no products have been delivered. Company does not answer emails - no phone messages possible as answering service is full. NSWFair Trading suggest going to bank and asking for charge back. Do not buy from this company Biz name Home Q Holder Q Retail Pty Ltd ABN 30158390562

Looks like I've lost my money – Ordered a chair months ago IN PERSON AT THE STORE. Thought at the time that the salesperson was totally disengaged but I wanted the chair I inspected and sat in. Was told 8 weeks. Now cannot contact them at all. Obviously from all the comments I am reading here they have gone out of business. Well that's $600 I guess I'll never see again.

Business has disappeared!! – I paid a 50% deposit for a chair that wil never arrive by the looks of it! Having spoken with Fair Trading I discovered that they have had several complaints in the past 2 days alone! This business seems to have vanished but have also failed to notify the accc of vacation of premises ! Something fishy going on! Stay away from this "business"

Stay away from this company – I ordered chairs last September. I got one of the chairs when I picked it up Christmas Eve but the others were not sent. No explanation…just didn't arrive. The chair that was sent were very poorly made. The cushions are now all split at the seams and cotton was coming out of all the seams when we got it. It took many phone calls and emails to… Read more

finally get my money back on the chairs that were not sent. I was promised a new chair for the badly made one and I am still waiting. You cannot get through to them as they don't talk on the phone anymore…that is what they said. What company lists a phone number but then when you ring them they tell you they don't talk over the phone and you have to email them? 8 months I have been dealing with this company and now it looks like they are closed down and I still don't have my chair. I think their advertisements are false and this company needs looking into. I will be contacting Consumer Protection as they are a disgrace.

Just don't – Please don't waste your precious time or money with this company. If I could rate them 0, I would. Don't be fooled, like I was, by their reasonably professional website that promises you the world. It only provides a false sense of security. This was the first time I had purchased something as significant as furniture online and it will be the… Read more

last.

To cut a very long story short (my dealings with this company spanned 7 months), they're very quick to take your money but fail to deliver on every front. Appalling timeframes and communication (5 months post order and I was the one trying to chase down a delivery date) and to add further insult to injury when my item finally arrived after threatening to cancel my order, it was of terrible quality. Wonky, cheap and uncomfortable. Definitely not worth the hundreds of $$ paid. And then I had to endure the terrible service and communication all over again to try and return the chair. A horrible experience which made me hate the furniture even more. In the end I just couldn't stand the shoddy furniture in my lounge room. An absolute disgrace.

Save yourself the $$ and hassle and buy elsewhere.

Is HomeQ still trading? – I have ordered 8 chairs in Feb, and wanted an update on delivery date but have not received a response (calls and emails) for more than two weeks. Finally, I decided to turn up to the showroom late last week, and found that they have vacated. Does anyone know if they are still trading? This has been a terrible experience with them.

Worst service ever ! – We ordered 8 chairs that arrived with screws & parts that didn't fit. We call the office number 3 times every day & it's just a recorded message. We even drove back to the showroom who said they would have someone call us, but 3 months later we still have no chairs that can be put together ! We will be driving back again today & calling the department of fair trading. You can't do this sort of thing to customers, it's disgraceful.

Not happy jan!! – Waited and waited for the couches..ones they dinaly arrived, two massive boxes where left in my apartmemt i have back pain and The removalist insisted they dont unpack, called homeq and they said that they are ment to only deliver to the cub and that we are lucky we had the couchea deliverd in the house. I highly suggest you dont buy any of there products they are very rude and highly un proffetional

Terrible customer service, DO NOT USE!!!! – Homeq promised a delivery time before I ordered. I would not have ordered unless they could guarantee delivery date as I needed furniture for the opening of my business. Not only did they not answer any of my calls when I rang in the week prior to delivery to check it was coming but furniture was not delivered on time. I had to go out & buy new… Read more

furniture for my opening day & had to refuse the delivery once it arrived due to having new furniure. They then only refunded the amount less the two delivery fees without discussing with me. When I tried to talk to one of the staff, he was completely unapologetic & screamed at me. Do not use this company!!!!! My sister ordered from them at same time & never received her furniture.

Never ever again! – Sounds like a broken record but i too have been subjected to the worst customer service experience ever. It must in home q nature to lie cause it too happened to me. Sales rep stated that my featherson chair would be delivered within 8 weeks from order date. Try 17 weeks !!!! Not once did they contact me to tell me the delay. I began chasing… Read more

up my order from week at the end of week 8. Next thing they say is that it will be another 6 more weeks before delivery

Add another 2 more weeks before i finally get the call it has arrived in aust. But then as per normal the delivery from sydney to brisbane also managed to live up to the horrible way home q run their business. Another week of finding my lost delivery with a 30min warning that it was going to arrive at my home. And when the damaged box was opened the chair had damage on the legs!!! At that point i gave up. No discount or any other compensation.

Wish i came across other poor souls reviews before i ordered. For anyone thinking of buying from home q use my and others unfortunate experiences as a warning. Do not buy from home q

Poor workmanship, misrepresent products, customer service lies, extended delays – I ordered a significant amount of furniture from HomeQ (7 different sofas/chairs) and was guaranteed a 6 week delivery. Delivery took almost 3 months longer than expected! And when the items were delivery, only 5 of the 7 items arrived. I had spoken with HomeQ customer service that day and they told me everything was on it's way (just another on… Read more

of their lies).

After unpacking the sofas we found that 2 of the lounges (poet sofa in grey/grey combo) were not grey! The fabric is a blue-grey and is nothing like the photo on their website. Customer service gave ridiculous responses after I sent photos of the sofas to them with a screenshot of what is on their website, and they claimed that lighting/screen resolution effects this - hahahaaa!! I have graphic design experience so I know that yes, those things CAN have an effect, but not like this (and having a physical example of the actual fabric proved they were wrong). The fabric on the photos is a stone-like mottled grey, whereas the fabric we received was a woolly, solid blue-grey. They were completely unhelpful, but what was I expecting? They'd lied to me for months about delivery dates and delays, and I was not surprised when their items turned up looking shoddy and missing products I'd ordered. NEVER USE THESE PEOPLE.

The customer service at HomeQ is awful, they are difficult to get a hold of and are very rude. When I inquired as to how they were going to rectify the sofas in the wrong fabric they said they could pick them up and refund the money but there would be a charge! I will be reporting them to FAIR TRADING because of their misrepresentation of products and their reprehensible service, the long delays and lies about delivery and their general inability to provide even average customer service.