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Homestar Finance

Homestar Finance

4.4 from 629 reviews · View Statistics

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Emma

EmmaSydney Surrounds, NSW

  • 3 reviews

Stree free

published

From the moment i contacted Homestar on the online chat option to ask for someone to contact me it has all been a simple, easy process up until the settlement date. Honestly, the easiest mortgage process i have been through when refinancing my mortgage. They kept me updated and everything went through very smoothly. The interest rate is the best i could find for a variable. Very impressed and would recommend Homestar to everyone.

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Charlie C.

Charlie C.South East Queensland, QLD

Good rates but bad customer service and software

published

I used to be able to receive a verification code for logging in my account.
Last week I couldn’t receive any verification code when I tried to log in.
I called the customer service, they have really bad attitude on the phone and not very helpful.

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sumit307

sumit307Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Ian Hamer was great.

published

Ian always communicated when promised. Sent him emails which were always responded to. I was updated by phone calls when promised. Although the process was slow, the communication from Ian was great. Very friendly and professional.

Interest rate is quite cheap, quite happy.

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sumit307
sumit307

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Lana

LanaMetropolitan Adelaide, SA

Good

published

I am happy with a rate a receive and with the product itself now i am using it. I found it quite complicated to apply though, made me jump through unnecessary hoops, asking for tons of proof of information that repeated itself, it was also delayed by couple of months because the team was busy. however,once you in, it is good. my verdict - it was worth an effort.

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Excellent service

published

I am so glad I found Homestar finance as our first home loan financer. It was a pleasure to have Edy as our loan specialist to guide us through the process. Edy ensured we provided everything required for our loan and gave advice we needed. In the end, we got our dream home and it's thanks to Homestar finance and Edy who made this happen for my family! Thank you SO much for your assistance and professional service. Highly recommend.

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Chris

ChrisSydney, NSW

  • 2 reviews
  • 1 like

Great Products and Service!

published

We refinanced our home loan with Homestar with the primary reason being the fantastic rate offered, but what made the experience faultless was the fantastic Product offering to go with the low rate and the brilliant service throughout the entire process from Germain and Sifath. They made the application simple and clearly communicated throughout the whole process! Thank you!

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Refinance existing loan

published

Refinanced my owner occupied home loan with HomeStar Finance. Product has a great low interest rate with comes with an offset account as well.
Home Star staff Richard and Sifath are professional and courteous and have provide prompt responses to our queries. Good service

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Rishi
Rishi

@Homestar Finance - Can I email the details. Can you please provide the email address

Homestar Finance
Homestar F.Homestar Finance

You may send it through to service@originmms.com.au and attention it to Homer. Thank you

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Steve Denham

Steve DenhamPerth, WA

Great refinancing experience!

published

Just refinanced our owner occupier and an investment loan with Homestar Finance. We had tried another low interest rate provider but their service was terrible. Richard Schroeder made it easy to transfer our loans and help us to start saving money (via their very low interest rates)!

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Daniel P

Daniel PGreater Melbourne (Metropolitan), VIC

Hassle free

published

Amazing customer service from start to finish. Ghada is to be commended as a specialist. Great loan rate. Fees were satisfactory compared to other lenders. Performance was well above expectation. Was informed throughout the whole process. Thank you :)

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AlexC

AlexCCanberra

  • 2 reviews

Great rate. Great service.

published

I just refinanced my home loan. I spoke with Edy Kesuma and it is convenient to have a single point of contact to navigate through the refinance process. Great to deal with, hassle free. Would recommend Edy.

1 comment
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Gary

GaryMetropolitan Adelaide, SA

Great service !

published

Let me break this down -
Customer service: was excellent. The representative called in time and helped us on all the questions we have.
Extra costs: The charges were reasonable and made sense. We can't think so far we've been charged anything extra.
Our experience: We prefer to give a 5 star rating at this point, as Dorene Statham was more than helpful on guiding us on this. Without her help, we wouldn't have completed this. She has done a wonderful job and deserve 5 star rating.

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Vallers

VallersVictoria

  • 4 reviews
  • 1 like

Great service - once again!

published

Once again, Homestar customer service, particularly Justin Ho, and attention to detail were fantastic and our loan was processed and settled with minimum of fuss - and all digital! Justin kept us informed and up to date all through the process. Fantastic!

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MONICA

MONICAMetropolitan Adelaide, SA

Might have Great Rates but have Lousy Service

published

Was approved by 2 operators one [Name Removed] and the other [Name Removed] both of whom I have recently found out were both trainees and no longer are employed by HomeStar so another person advised they weren’t approving my loan application they’ve also changed their logo from a young couple with a child to [Name Removed] wonder how much they’re paying her to say what she says about HomeStar so no wouldn’t go with them if you were approved good luck for you as they denied my loan application!!!!!!

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JiWa

JiWaGreater Melbourne (Metropolitan), VIC

4.5 - Almost a perfect 5 stars, some room for improvement

published
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2 comments
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Homestar Finance
Homestar F.Homestar Finance

Thank you for your detailed feedback. We are always reviewing our processes to improve our service and offering and constructive feedback from our customers assists us in our endeavours.

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Great deal and friendly staff

published

Throughout the purchase process, Jenny was very helpful, friendly and professional. Ash was also supportive towards the end of the process. The rate is very competitive and one of the lowest in the market with no ongoing fees. Great deal! I'll write another updated review probably after a year or two.

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Paul

PaulSydney, NSW

Good Value and Service

published

Germain was helpful and professional throughout the refinancing process. The rate is very low considering the features offered and the ongoing fees. There were no unexpected costs or other surprises.

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Oguz Oguzhan

Oguz OguzhanGreater Melbourne (Inner), VIC

Re-financing

published

MAROUN brother helped me so much with my house! Very straight forward and simple! Quick and easy steps. As I am still new to these kind of things, Maroun took the time and effort to explain things to me.

MAROUN brother thank you heaps

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Vic B.

Vic B.South West, WA

  • Verified

Great customer service plus a great rate

published

Charles did a great job in trying to get finance approval within the 4 weeks approval timeframe, which we just missed. He responded to all queries promptly and I felt he was doing his best to meet my needs.

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Very Happy, Great rate

published

Very Happy with the customer service recieved from Germain.
The whole refinancing process did take a little longer then anticipated. Approx 8 weeks.
Can't go past the great interest rate though.

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Troy hasler

Troy haslerSouth East Queensland, QLD

Homestar refinancing - fantastic experience

published

Great service, support and actioned all my requests in a prompt and professional manner. The products where extremely competitive and I’m really glad I chose homestar to refinance my loan requirements with.

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Page 1 of 32

Questions & Answers

Kim S.

Kim S.asked

Do you finance pensioners on disability pension ?

1 answer
Homestar Finance
Homestar F.Homestar Finance

Hi Kim,

We regret to inform you that we do not service loans to disability pensioners.

Kind regards,
Homestar Finance

Jessica

Jessicaasked

Hi,
if we recommend someone to you and this person actually take a loan with you, Does both party get a voucher or something? I can't find anything online. Thanks

1 answer
Homestar Finance
Homestar F.Homestar Finance

Hi Jessica,

Yes, if you recommended Homestar Finance given that you have an existing loan with us and the friend or family that you have referred to has successfully settled their loan with us as well.

Kind regards,
Homestar Finance

Mazin

Mazinasked

Hi There,
Would you please let me know how can I do the private message?

Regards,

1 answer
Homestar Finance
Homestar F.Homestar Finance

Hi Maszin,
If you hover your mouse over our logo (in our response to you), click on it, it will take you to a different page that will allow you to send a message (this is a private message).
I hope this helps!
Kind regards,
Homestar Finance

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