Homestar Finance

Mortgages team are very helpful – I've found Homestar customer service to be very professional and patient when I have called in with queries regarding my mortgage. Homer and his team have been very good. I liked the ease of use of the online facility, it was very easy to move funds around the accounts. Their interest rates are also very good. I was a little disappointed when… Read more ·  1

applying for a refinance that Homestar could not loan me what I needed, and I had to go to a broker. The broker found me a loan, but the new bank stuffed up and sent the mortgage discharge authority form to Homestart and not Homestar. This error was only discovered the week before settlement. I asked Homestar to expedite the discharge to minimise penalties and they obliged, and were ready within 7 days. I am very grateful to the discharge team for prioritising and expediting my discharge when it was no fault of their own but that of the other bank. Professional throughout the process, and they are literally my heroes as they saved me a bunch in penalties, only had to pay for three days in the end.

Good product, good service – I went through a process of refinancing my home loan with Homestar after my existing lender (Macquarie) offered an uncompetitive variable rate at the end of my fixed term. Homestar's headline rate (5.69%) was attractive and the product offering (ie. low fee, with an offset account) was effectively what I was looking for. After the initial… Read more ·  1

screening process, I dealt mainly with Geoff (a lending specialist), who was professional, pragmatic and helpful. I am grateful to Geoff for all his assistance with the various processes and hoops we had to jump through.

Ultimately we got full approval and I was prepared to sign on - but St George swooped in at the last minute and made an offer that was too good for me to pass up (5.64% with $2k cash back) so I didn't end up taking out the Homestar loan.

I can't attest to what the features and functionality of the loan itself would have been - but my experience of the application process was a broadly positive one and I particularly want to acknowledge Geoff, who was excellent to deal with.

One of the best lenders i would have opted for, competetive interest rates on offer with no offset fee or set up fees. A simple and effective lending process, supported by a streamlined borrowing and settlement process. Thanks Homestar team for helping us out with the purchase and finance for our property. Show details ·  1

Mike and Emil were fantastic. They answered all my queries in a timely fashion and did all they could to assist me in the process of a top up. Thank you guys, there's a reason I continue to bank with Homestar! Show reply

Absolute Waste of time !!! No response, no calls or correspondence replies. A lot of time spent collecting and submitting documents and just no response. I was planning on refinancing 5 mortgages with them but after the pathetic delays and no communication I’ll just move along .Stay well clear

Took awhile as for the processing. Loan officer (GM) was not focused on my case. Need several follow ups to get the case moving. Had to chase him in every step and still ended up with the undesirable product.

I've been with Homestar Finance 2 times now and they have been ok. Mixed feeling. Pros: Online portal and app are easy to navigate. Good rate, good customer service. Competitive rate. Cons: No physical branch and support is not 24/7. Approval process is very lengthy and lots of back and forth (3-5 weeks). Can take a long time to get back to you if an issue arises or you have an enquiry. Show details

Homestar is great for home loans and their specialists are great in advising and helping clients. The whole team I worked with was amazing and I would recommend them to anyone who is looking for a home loan. Thanks everyone at homestar and to Germain who took our case until settlement. He made it an easy process. Show details ·  1

Jenny H. managed our application from start to finish, providing a truly seamless experience. She was proactive and stayed on top of every detail, keeping us well informed and gently following up whenever we had delays on our end. Jenny made the entire process simple and stress free. We also enjoyed our experience with the settlements team,… Read more ·  1

specifically Kate and Emil who were incredibly prompt and did an excellent job keeping us updated throughout the settlement process.

I had a fantastic experience with the HomeStar Finance team. The loan process initially felt very stressful, but Germain Molina and Kate Casals made it so much easier with their clear communication and constant support. They took the time to explain every step of the process, answered all my questions patiently, and made sure I fully understood… Read more ·  1

what was happening at each stage. Their professionalism and responsiveness gave me real peace of mind.

Thanks to their hard work, I was able to secure a great rate, and the whole experience ended up being far smoother than I expected. I highly recommend HomeStar Finance, and a special thank you again to Germain and Kate for making it all possible.

Our experience with Homestar has been excellent, and we were very pleased with their service and competitive home loan rates. We recently applied for a top-up loan for investment purposes, and the team at Homestar provided timely and helpful support throughout the process. I would like to express my particular appreciation to my loan specialist,… Read more ·  1

Jenny Hampshire, along with Mike, Germain, and Kate, for their step-by-step guidance, which made the entire process smooth and achievable.

I have been a Homestar customer since 2020, and my experience with their customer service was great apart from offering lowest interest rate (for Owner Occupier). When I decided to apply for split loan using Equity, I have received great support from the Homestar team throughout the process, including my loan Specialist, Jenny, with prompt response from Mike, and Kate. I truly appreciate their help and would gladly recommend them. Show details ·  1

Jenny is great, 6 years ago she got us a loan for our first home and 6 years later (today) got us into our new home. One big bear is in the 6 years I've been with Homestar the ABN has changed 3 times. It's a bit inconvenient. Show details ·  1

I am an existing customer of Homestar but in the past, i did not have much good experience with the customer service team. So when i decided to apply for another loan, I was a little hesitant. However, i decided to give it another try and i'm glad i did! Thank you to Jenny (my Loan Specialist), and Mike, Francis, Emil, Jan who were very helpful… Read more ·  1

from start to finish. Jenny and Mike patiently took the time to answer my questions and provided me the options. Francis, Emil and Jan provided guidance along my loan journey. They are all professional and patient which made me feel positive about my experience. Thank you again to Jenny, Mike, Francis, Emil and Jan. I would definitley recommend them.

I’ve been with Homestar Finance for almost 4 years now and they have been very helpful and supportive from the start. Through the application process all the way to now with any questions or support I need, they are always very helpful and easy to contact. I highly recommend working with Homestar Finance. Show details ·  1

My rep Jenny H was really helpful and worked really hard to get the our best interested. It was a smooth experience with Homestar Finance and their offered rate is best. Show reply

I have been with Homestar now for a number of years and a few refinancing's. Their rates cannot be beaten, and I find their responsiveness and ease of process excellent. Keep up the good work and you'll have a customer for the next 10-15 years. (Hopefully closer to 10) Show details ·  1

I wanted to share my experience with customer service. Often when I call, I find myself waiting and then being directed to an automated voicemail. After I leave my message, I don’t usually receive a callback. I would really appreciate it if, when you say you’ll call me back, you could follow through. I’ve been with the bank for over five years,… Read more

and I call regularly to discuss various matters. It would be wonderful to speak with a representative when I reach out, rather than just leaving a message.

Why the 4 week wait to pass on the latest rate cut? Took you about 4 hours to pass on the change when rates were going up. Also, when is payID/Osko coming? Been working on it for about 5 years. Show details

Homestar Finance took 2 days to advise they were passing on the interest rate cut - most banks did it within 2 hours of the RBA announcement. Homestar are not making the interest rate cut effective until mid June whereas with every other bank the rate drop is effective end May. It’s not systems as they raise interest rates quickly - it’s… Read more

greed. And lack of respect for their customers. They were probably hoping at least one other bank didn’t pass the rate cut on in full so they wouldn’t be the only one but were ultimately forced to pass on the full rate cut of 0.25%. Once Homestar get you signed up, they don’t care. BE WARNED.

Overall ok. Jumped around with different staff members quite a bit, which got confusing. If we hadn't been recommended by a friend, and if the rate hadn't been so good I think I would've given up. But we got there in the end! Show details

The process for refinance was very smooth and responsive. Staff was very supportive specifically Emil to facilitate the settlement process within the time frame. Thank you Show reply

Second experience with Homestar. Great interest rate (hard to find better). Emil & team were quick to respond to my queries & everything went smoothly. The process was time consuming due to legalities but that would be similar with every bank. Thank you! Show details ·  1