2Homestar Finance

Homestar Finance

 Verifiedhomestarfinance.com.au
2Homestar Finance
4.5

954 reviews

PositivevsNegative
90% · 85778 · 8%

Loan TypeFixed Rate (44), Variable Rate (660), Line of Credit (2) and Split (21)
Loan used for
  • First Home (101)
  • Second Home (56)
  • Investment Property (53)
  • Renovation (15)
  • Refinancing (401)
  • Home Construction (4)
Loan Term26.944 years
Transparency
4.5 (706)
Customer Service
4.5 (724)
Application Process
4.3 (708)
Timeliness
4.2 (698)
Online Tools
4.0 (326)

Reviews

954 reviews
Simon F.
Simon F.
  Fair Incentive

Loyal customers

Edy and team were helpful and prompt with our requests and helped us at all times through the process. Show details ·  1
Online Tools
UnhappyShopper
UnhappyShopperSydney, NSW7 posts
  Fair Incentive

Great service & competitive rate!

Great support & service throughout the whole process starting from the initial inquiry, pre-approval & final settlement.
Competitive interest rate on the market! Show details ·  1
jayesh p.
jayesh p.Sydney Surrounds, NSW3 posts
  Fair Incentive

Happy services

Great Experience, thanks Homestar! Edy and the rest of the homestar team made it very easy. He kept us informed during the whole process and was very professional and answered all our questions along the way. We have used them for 6 years with our previous property so they are consistent. I would highly recommend them. Show reply
Michael T.
Michael T.South East Queensland, QLD
  Fair Incentive

Outstanding products and services

I just settled the loan and my house is freehold now. I want to come back to say thanks to your products, and your support staff all these years helped me go through the journey. I also love the secured web interface. Easy to view all transactions and available funds for retrieving back to the linked bank account if I need it. Well done. I recommend your products to everyone who seeking a home loan. Show details ·  1
Scott
Scott
  Fair Incentive

Great Experience, thanks Homestar!

Geoff Dotter and the rest of the homestar team made it very easy. He kept us informed during the whole process and was very professional and answered all our questions along the way. We have used them for years with our previous property so they are consistent. Two things that are good thar could be improved; 1. loan application forms that sum & prefill details where possible (current application forms are editable PDFs that you key everything on manually), and 2. The banking app is stable could have a few more features in it like the ability searching for transactions. On balance Homestar is worth going with, I would highly recommend them. Show details ·  1
Application Process
Online Tools
Kevin
KevinSydney, NSW
  Fair Incentive

Fast & smooth

The loan application has been very smooth And Edy Kesuma has been super helpful. Show details ·  1
Dom
Dom
  Fair Incentive

SMSF Finance

Elisa & Carla & entire team couldn't make any easier to deal with. Outstanding service & follow up, great rates. I'd highly recommend Homestar to any potential lender. Show details ·  1
Timeliness
Sam Ryan
Sam Ryan
  Fair Incentive

Refinance- very happy

Very helpful team, Jenny was awesome to deal with. Very happy with the refinance, didn’t all online and very smooth- Thanks Homestar! Show reply
Sinisa Vukcevik
Sinisa Vukcevik3 posts
  Fair Incentive

Great experience

Recently I had a pleasure to discuss the review of my home loan with Regina. The whole process was concluded in less than 48 hours with Regina confirmed it on Sunday afternoon! Very impressive! Show details ·  2
Tim
Tim
 

Outstanding Service by John Davis at Homestar Finance

Working with John Davis at Homestar was a fantastic experience. His professionalism and dedication to customer service were exceptional. He was always ready to help, making the process smooth and stress-free. Highly recommend John for his expertise and efficient approach! Show reply
Paul
PaulPerth, WA
 

Terrible banking platform

Love what they try and do as a bank, competitive rates, good service etc, however what lets them down is Access via Web and Apps, Web banking is hit and miss clunky phone app not any better. Have days where I cant do anything, cant transfer money cant use features, or will work for a short time. They have plenty of maintenance periods but just cant seem to get this right.
Yes I've spoken to them but they do nothing but direct you to support! Real pity because your close but not quite there! Show details
Customer Service
Application Process
Timeliness
Homestar Finance
Homestar Finance   DM   
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Sharon Baptista
Sharon BaptistaSouth East Queensland, QLD
 

Dont waste your time or money with this company

Take forever,having to ask for extensions on the contract ,then comeback with no real reasoning why loan is refused ,just we dont meet the banks credit risk criteria despite wasting everyone's time and costing us money. Absolutely no consideration or respect for their customers.So stressful. Show details
Homestar Finance
Homestar Finance   DM   
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Kara
KaraSydney, NSW
  Fair Incentive

Competitive rates

We have multiple loans with Homestar and they continue to have some of the most competitive interests available. Recently Aime in the retention team efficiently assisted us making changes to some of our loans. She was great to deal with. Show details ·  1
Transparency
Customer Service
Jules
JulesSouth East Queensland, QLD2 posts
  Fair Incentive

Great service and communication through the whole loan process

Thank you to Homestar Finance for working out the best loan for my husband and I. Show details ·  1
Shu
ShuSydney, NSW
  Fair Incentive

Exceptional Service of Ronel Morton

I just settled my property on time and I must commend the lending specialist Ronel for his outstanding assistance.
This is my first time to use SMSF to buy property and the loan process is much different with normal loans. Ronel's responsiveness and attention to detail were truly commendable, addressing all my concerns promptly and efficiently.
I highly recommend their services to anyone seeking a stress-free property settlement. Thank you for your exceptional support!" Show details ·  1

Questions & Answers

Nirmala K.
Nirmala K.

what is your discharge fees?

Homestar Finance
Homestar Finance   DM   

Hi Nirmala K., Could you please private message us with your full name, email and mobile number, so I can find you within our system and give you your exact discharge fees?

Kind regards,
Homestar Finance

Saurabh A.
Saurabh A.

Do you compare the rates and fees to other banks?

Kamlesh Chand
Kamlesh Chand  
Saurabh A.
Saurabh A.  

Could you remember who helped you out? As I am asking rate comparison with them and they are not doing anything. Just dragging their feet.

Kamlesh Chand
Kamlesh Chand  

I sent an email to "service@originmms.com.au" with a general request for a rate review

Pavel
Pavel

Is your home loan process fully digital / online (eg. using DocuSign or similar to complete all the paperwork) like other Banks or is physical presence still required?

GN
GN  

Yes, all online,IDyou so not even a visit to the Post Office required!

Homestar Finance
Homestar Finance   DM   
See all Homestar Finance questions

Details

CategoryHome Loans
Business TypeNon-Bank Lender
Visit official website

Contact info for Homestar Finance

Mon8:00 am - 7:00 pm
Tue8:00 am - 7:00 pm
Wed8:00 am - 7:00 pm
Thu8:00 am - 7:00 pm
Fri8:00 am - 7:00 pm
Sat9:00 am - 5:30 pm
Sun9:00 am - 5:30 pm
  • ABN: 51119531252

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