Professional, Reliable and Stress Free!
I have always been cautious about renting out my 3 properties and have previously had some bad experiences self managing with Airbnb. Hometime were recommended to me by a neighbour and they have completely taken the stress out of managing my properties. My account manager is fantastic and proactively deals with any issues that arise without having to consult me. Highly Recommended!
Efficient & Hands On Managers
We have several properties managed by Hometime and would highly recommend their services.
They have an easy and streamlined process for ‘onboarding’ and an excellent App which I can check booking calendar and view statements by property.
Our Account Manager, Ween, is super helpful and is always onsite to help with styling and presentation of the property (even receiving deliveries whilst I was overseas and purchasing extra items required).
Their fee structure is fair and reflects the sheer amount of work they have to do just to get a booking over the line, then respond to guest enquiries during their stay, coordinate cleaning, repairs, etc, etc.
Ween from Hometime is amazing. Excellent service to save you time! Fantastic management to allow a hands off approach!
We have been with Hometime for two years now after self managing an airbnb property for 3 or 4 years. The time and stress saved by using Hometime has been far out-weighed by the cost for us! I have full trust that Ween from Hometime will always act in our best interest. This company has given us our time back which is priceless! The cleaning is next level with heaps of photos to your email every clean. Attention to detail is great and you can give any special instructions required. I would absolutely reccomend these guys.
Hassle-free Airbnb management and professional, personal service!
I used Hometime to manage my newly purchased house in the inner-west while I was living overseas. Ween, my property manager, was always so thoughtful and responsive and one step ahead, that it made it seem like an effortless process – despite the distance! She kept the property occupied even during COVID. I also appreciated Hometime's transparency with their fees in the beginning. My only suggestion would be for Hometime to display hosts' earnings NETT (after all fees) instead of gross, so that I had a clearer idea of my earnings. It was like this in the beginning (early 2019) but they changed it for some reason. Otherwise, highly recommend. Thanks for everything, Ween!
- Verified customer
A professional, passionate and trustworthy partner!
I used to self-manage or hire agents to do it for me. Switching to Hometime was one of the best decisions I ever made! Hometime has increased my net earnings, while taking away the hassles. I wish I had switched earlier. Abdullah Mohammad made sure the onboarding was seamless and made candid suggestions to improve the performance. He is a professional, passionate and trustworthy partner. I love that he manages my properties as if they were his own. Abdullah has been particularly supportive during the challenging times of the COVID-19 pandemic. I would like to highly recommend Hometime and Abdullah.
- Verified customer
Overpromise, underdeliver and no accountability
We used Hometime to manage our property (newly renovated house) in the Sydney Inner-west when moving overseas. We compared Hometime with outright leasing and other Short-term management companies. Despite the much higher management fee and the fact they are single-platform, we decided to go with Hometime due to:
1) the earnings forecast they provided and that whilst not a promise was mentioned as very realistic
2) the professionalism of the person that came to meet us. She really looked like she knew what she was doing, and that she could ach...
Make my life so much easier
My direct contact with Hometime is Krystina Elsom and she is very professional. I am happy to have her taking care of my beloved apartment. She did a little bit of interior and a whole lot of cleaning (we have massive window and balconies) before listing. The occupancy and return is good. All clients gave 4/5 review on Airbnb. We could not think of one thing we do not like. Best service ever!
The best thing I ever did!
Switching from self-managed to Hometime was the best thing I ever did! Hometime have increased my net earnings, whilst taking away the hassles. I wish I had switched earlier. Abdullah Mohammad made sure the onboarding was seamless. James Avramides is an amazing property manager. He is extremely passionate about what he does and provides outstanding service, going above and beyond. I love that he manages my properties as if they were his own. Abdullah and James have been particularly supportive during the challenging times of the COVID-19 pandemic. I highly recommend Hometime, Abdullah and James.
Hometime manage our 1 bedroom Brisbane unit. Occupancy rates are well over 90% each year. I do nothing, they do everything As a private individual there is no way I could manage this unit with this amount of occupancy/turn over and marketing so it’s worth every cent. It’s their tech combined with having a personal contact. It’s a 5 from me.
Outstanding service from James Avramides
I have worked with James Avramides from Hometime previously and cannot recommend him high enough. His customer service was exceptional. He was friendly, highly punctual and 100% reliable. Whatever he says he will do, happens quickly and thoroughly. He is the ultimate professional.
Professional and personal attention
Krystina of HomeTime has maximised our rental potential with her styling expertise. She has been a pleasure to deal with. In particular, Krystina has gone the extra mile to style our property and get it market-ready very quickly and she is always available to assist with any queries. Thank you for the excellent service!
Management and income, the best so far!
Hometime are the fourth short term rental company I’ve tried since 2015. I've put 6 properties with Hometime since the beginning of 2019, this has gone very well but after the past 6 months income performance they are now, officially, by far the best.
Seamless and stress free
We recently upsized and wanted to rent out our home but didn't have the capacity to manage rental ourselves. We weren't sure whether to go with long or short term rentals but knew we wanted a professional and reliable one stop shop. Once we'd met James Avramides from Hometime we were sold on Airbnb and knew our beloved home would be in good hands.
From the outset he has provided valuable advice, continually goes above and beyond and does all of this with a friendly smile. We're not sure if he ever switches off as is always prompt in respo...nding. We sleep easier knowing that James will just take care of things. I'm sure our guests feel the same way. Hometime provide monthly statements and the experience from signing up to date has been pretty seamless and stress free - most of this is attributable to James' fantastic management. Can't recommend his services highly enough!
Great property management and communication
I have been leasing my apartment out on Airbnb via Hometime full time for over a year. My property manager, James Avramides, is a gamechanger. He quite literally cares for my place as if it’s his own and has brought brilliant ideas for improving the look and feel to increase revenue. There’s no way I would be able to manage bookings, cleaning and queries without a service like Hometime, and their property managers are experienced and proactive.
Overpriced, better options exist
Nice enough staff but they add no value to the rental property market. Excessive cleaning fee charges and the highest commission in the market. Nightly rates are low due to the high cleaning fee and they don't even adjust rates up for special events, school holidays, etc. Sad that they are buying up their competition which spreads the problem wider. Just another tech startup that will make some quick money for it's founders but leave a trail of destruction when it busts. There are better options out there, keep searching!!
Good, but only half of the time
Melbourne City Apartment, have had the property with Hometime for about 2 years now, not sure the 16% (management) fee can be justified when I need to regularly correct the cleaners work (this has been raised repeatedly but have basically given up), furniture is repeatedly in the wrong place even when listing photos are used as reference. Sundries like, soap, bin liners, hell toilet paper! Are never replenished nor are you ever informed. Essentially Im having to sense check everything. Although through a false pseudonym (and likely profile phot...o) the communication with the guests is surprisingly good, however when issues arise that I believe I should be informed of, Im not. This results in me finding out during my checks of the place removing any perceived integrity especially when things go missing or their rather poor attempts to discreetly correct the issue. There is a definite market for a better service.
Best team, great service
I highly recommend Hometime. I waited to provide an accurate review and was very happy with the service from day one. A huge thanks to the awesome GC team! There is no way I could provide my own AirBnB service to the same quality and I knew I needed an external service, my Hometime team have worked very hard to ensure our guests are happy and comfortable and look after my place and belongings with great care, absolutely zero regrets.
- Verified customer
Best Airbnb Management Experience
I highly recommend Dom Morabito and his team at Hometime Sydney. They are professional and specialise in short term rental market through the Airbnb platform. I had a great experience using their services, including:
Onboarding - Due to the unexpected departure of the long term tenant and the urgency of my pre-booked travel plan. I had to find a property manager in less than ten business days. Dom, who was my dedicated account manager and his team were very efficient and organised. They managed to provide recommendations and onboard my home be...fore my departure, this was a great relief for me and the outcome I appreciate. Property management - My home was listed on Airbnb hosted by Superhost, which differentiates the property and stand out from others. Guest vetting, queries, keys transfers and issues were all taken by good care. Great positive guest reviews were received on the listing. The property's condition is just like how it was when Dom took over initially. Their cleaning service is excellent and very thorough each time every time. Communication and feedback - Dom and his team were very responsive and attentive to my queries; any concerns I had were addressed promptly. They are transparent and provides a portal where I can access occupation and financials easily. Overall, this is my best Airbnb management experience and very happy to have found Dom and his team.
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