Hoover SmartWash FACSMCW20A Questions & Answers
VerifiedMPNs: FACSMCW20A and FH52000
Hi I have a Hoover smart wash model no. FACMCW20A which has a broken part, this is the clear plastic cover of brushes. Where can I get a replacement part? Thanks.
Hi Theresa, please contact us at 1300 487 822 and we will be happy to send you a replacement. Thanks and have a great weekend!
you need to contact Hoover directly. They will help you
So I have been given the run around for 2 weeks now I have a hoover smart wash and I need the screw cap for the solution tank! Facsmcw20a hoover tells me they can’t help me go to Bunnings order it through them they were dealing with it only to ring me and tell me they can’t help me ring hoover again then Hoover said they can’t help me go to Godfrey’s from who I bought it from ! They told me that I have to bring the whole machine in they send it away ALL FOR Just WANTING THE CAP! Absolute Joke!
Julie, do you mean the screw cap of the clean water tank that sits above the dirty water tank? Because there is no screw cap where the solution solution bottle sits in a bottle connection behind the smart wash handle. I would advise to take a picture of the tank, with your mobile to show Hoover where the screw top is missing, so that they can send you the right one. Or if you live close to Godfreys, take the smart wash to them and ask them to order a replacement of the missing part.
No I mean for the solution tank
I did go to Godfrey’s with the part and they want me to take my whole machine in so they can send it away to order it ! Absolute joke
Hi Julie We are very sorry to hear that you have had this poor aftercare experience. The info and advice you have been given so far is largely incorrect. Although you purchased the machine from Godfreys, Hoover are more than happy to send you a replacement cap at no charge. We can understand how frustrating it must be to need to send the machine back for such a minor requirement. Please can you reach out to us directly at hooversupport@ttifloorcare.com with your address details so we can get one sent out to you asap. Thanks The Hoover Team
Where can I find a manual for the Hoover Smartwash facsmcw20a onlline?? I am not getting suction unless I use the hose. The cleaning solution leaks horribly and with the hose it's not sucking up the dirty water. I've thoroughly cleaned the device, all parts are solidly in place and I've tried to resolve the matter through YouTube without any results. Thank you.
contact Hoover directly, they might do something about it and send you another Manual or get your Smartwash repaired or even replace yours with another one. You need to know when and from whom you bought yours, from Hoover directly or from a Retailer .
How much does it cost to replace the solution tank...it's leaking everywhere.
Hi Rhonda Sorry to hear about the issue. Please can you contact us on 1300 698 130 and we will take care of you. Please have your order number so we can locate your details. Thanks The Hoover team
hi my solution tank on mt Hoover smart wash FACSMCW20A and am trying to get hold of either a cap or the whole tank.. my machine was purchased January 2022 but i cannot find a receipt for it and your site is now managed by godfreys my number is thankyou
Hi Debdo, please can you contact us on 1300 698 130 or share your number on the chat and a member of the team would be happy to help you source a replacement tank. Thanks The Hoover Team
2 year old hoover smartwash just started tripping out the mains when turned on. Looks like a water leak getting into the rear electrics compartment. How do I deal with this?
Hi Richard We're sorry to hear about the issues you have encountered. Please can you contact us on 1300 698 130 to raise a case so we can deal with the issue via your warranty? All Hoover products are backed with a 3 year warranty. Thanks The Hoover Team
Where can I buy a roller brush cap and bearing in Australia.
Hi Karen Apologies for the delayed response. We're happy to help you with a replacement roller brush cap for your Hoover Carpet Washer. Please can you contact us on 1300 487 822 and explain your situation to the agent who will help you with a new one. Thanks The Hoover Team
looking for a screwtop on the clean water tank
Hi Margaret, apologies for the delayed response. We're happy to help you with a replacement screw cap for your Hoover carpet washer. Please can you contact us at 1300 487 822 and explain the situation to the agent. Thanks The Hoover Team
Where can i buy a hoover smart wash in regional victoria? Thanks
Hoover.com.au
Thanks :)
SmartWash+ Automatic Carpet Cleaner - general
are you still there?
I ordered the Hoover Smartwash yesterday online @ hoover.com.au but I have not received order details or confirmation of payment? There are no email contact details either? This is very worrying!
Still no reply?
where is Hoover Smart wash manufactured
Hi Tracey, the Hoover SmartWash is manufactured in China. Thanks The Hoover Team
I was using my Hoover Smart Wash in the drying mode. It was behaving correctly. I stopped the machine to empty the tank. Now every time I start the machine the dry light flashes twice but the machine operates in the usual wash/dry mode. If I press the dry button, nothing happens. I have turned it off (even unplugged it for an extended period) and on again, to no avail.
Hi Del, please contact us at 1300 487 822 and ask for support from the Product Manager who can assist you with this issue and discuss next steps. Thanks
Would like to know the best place to buy replacement parts. i have broken a small clip on the removable recovery nozzle and so it keeps moving and the aqua latch won't stay. just need to replace it. thanks.
Hi Tracey, please contact us on 1300 698 130 and we will be more than happy to replace the parts for you. Thanks
thankyou
Does the upholstery tool leave the chair or sofa very damp, and does it do a good streak free clean?
Hi Dougall, the upholstery tool is a manual process so you pull the trigger to remain in control of how much solution and water mix you apply to the chair or sofa. If the sofa is generally clean but in need of a refresh then you can use the solution mix sparingly. If the sofa needs a deep clean then don't be concerned if you apply more solution water mix to penetrate deeper down into the fabric. Needless to say, the machine offers strong extraction so whatever you lay down, the machine will pick back up again and deposit into the dirty water tank and leave the fabric looking great and definitely streak free. We recommend doing it on a warm day with plenty of fresh air circulating to help speed up the drying process. A couple of hours (in normal use) should be long enough for the fabric to dry. We hope this helps!
Thankyou for your response it clarifies what I need to know.
My Hoover smart wash carpet cleaner stoped spraying when pushed forward how do I fix this problem?
Hi Ellen There could be a few different reasons so it's probably a good idea to first consult the user manual for troubleshooting tips and if still not resolved, you can contact our customer service line on 1300 698 130. Our Hoover representative can talk you through some more troubleshooting tips to get to the bottom of the issue.
Thank you I well contact customer service.
We also have a textured tile area in our home which are often difficult to clean in parts. Will this machine clean hard surfaces? Thanks.
Hi Sandra, I hope you are enjoying your SmartWash! The machine isn't really designed for hard floors and tiles. Some carpet washers come with a plastic squeegee that attaches to the front of the floorhead - this can quickly convert a carpet washer into a (temporary) hard floor cleaner. The SmartWash design doesn't allow for this but that doesn't mean you can't try it on a tiled floor (at a pinch). All floor types are different so we can't directly advise you but our general advice is to try it in an inconspicuous area to make sure the bristles are not scratching the surface. Assuming that is all good, be ready to mop up any excess water that hasn't been extracted by the machine. Good luck!
First time using, great result. But after cleaning the waste tank, the float value keeps sticking up after seconds of use and due to this won't work. Is there a way to fix this issue
Hi David haven’t come across that issue …looking at it nothing got caught up there like dirt or carpet where the float is from preventing it from moving freely or could be out of alignment slightly… otherwise call Hoover direct apologies
Afterpay available
Hi I don’t believe so you can ask however they do offer 6 months instalments
I just assembled Hoover smartwash and it would not turn on???
To Samantha L, why hasn’t she returned her product under warranty? It is obviously a faulty machine, which happens. Before it broke, how well did it clean? I am looking for reviews about the machine and ease of use. This is not a review but a complaint about a faulty machine. It’s a bit like the reviews on Amazon which complain about the condition that a book arrived in. Not an actual review at all!
My thoughts too why did she not return and get another one .sometimes these items can be faulty .
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