Hoppy's Handwash Cafe

These pple have just undergone an upgrade of their autowash, and its now 17.00 for the most basic!! Too expensive to use NOW.. So I opted to use the do-it-yourself method..now its a cardtap method, and OH BOY do you get fleeced! She said I could stop it (it works on a timer) by pressing the x..so I did, I rinsed it quickly (about 1.30 min) then… Read more

the soap, soaped it all up, (1.30 maybe?), then rinsed it off, another min or so..

I reason the stopping of time would reduce the cost, as I like to soak it initially, then scrub the bird poo off at my leisure, not all rushing and crazy, making me get injuries..then rinse off.

This used to cost me around 5-6$ about 1 year ago..guess how much..

TWELVE DOLLARS!!!

The initial rinse off $4.50 The soap on $4.50 last rinse $3.00

This is INSANE...you gotta use your own elbow grease..has the cost of water gone up that much?? Has everyone decided to get on the greed train?...i wont be back!!!!

Washed my dog today which I normally do at Hoppy's after a car wash and vacuum. Chains missing from both dog wash cubicles or the fastening end missing so can't use any of them. Complained as difficult to wash excited dog which is what the chains… Read more

are for to hold them first one way so you can wash the left side, then the other end so you can do the other side of the dog! Attendant said 'owner won't replace them' as they break and owner said 'Owners must control their dogs'. WTH! 'owner' obviously doesn't understand that their customer is busy washing the dog with one hand lathering in the soap etc whilst squirting and rinsing the dog with the other hand and the chain is ESSENTIAL to this process! They don't seem to understand the basic fact that you don't just spray the dog from a distance like a knobhead, you NEED the chain to hold them in place for several reasons one of them being so THE DOG DOESN'T HURT ITSELF! The other being so the owner doesn't get bitten by mistake by the jumping writhing dog as it's being washed! Anyhow, I ended up absolutely soaked as I tried to hold my dogs collar with one hand and spray the poor beast with the other! Absolutely terrible and useless attitude by the 'owner'. Why the heck do you think the manufacturer of these excellent booths put a chain and a collar clip at each end of the booth FFS! Very dissapointed and drenched customer who will go and wash his car and dog somewhere else! Well done! Zero points for basic logic mate! And another Zero points for a lack of care! Cost you a couple of dollars to put the chains back on. Use stainless climbing crabs that open and close if you are worried about them breaking. Use logic and listen to your customers is my third suggestion!

Hoppys Morayfield Went to have my car washed and was told I cannot be served because of a note on my file. After contacting Hoppys I was informed by Brian, the Hoppys Field Manager, the note will not be removed and that I had received free services from previous employees, which never happened. Basically, because previous employees stole from… Read more

the business, I am unable to take my car through to be washed.

I've taken my car through 3-4 times and paid for each one. I take offence to been accused of something I did not do.

Brian has a terrible attitude and gets quite defensive when challenged..

Toowong - Poor quality of workmanship got half way home and realised they had missed half the dashboard Wasted time and petrol getting sorted Every little Thing to do is more money Response is oh they should have done that This happened a while back and I thought I would give them another go Never again Show details

Disgraceful...shocking....disgusting... Save yourself future problems and damage to your vehicle. I had an awful experience after going for my first wash at Hoppy’s Car Wash Tingalpa. Not only was my car not washed properly, but I now have damage done to my paint work from the washing process that looks like stone chips and scratches. I… Read more

emailed with photos to the email that is supplied for complaints. I waited 4 days for a response, only to be notified that the damage looks like stone chips and Hoppys does not take responsibility. I was told to take it to the place I received the complimentary voucher to see if they had documented these as pre existing.

A bit of a strange thing to ask as it was a car service centre that gave the voucher to me. They give it to everyone who has a service with them. A bit suspect...

I went on Google to see if others have had similar experiences and was able to find a number of people who had this happen and Hoppy’s has taken no responsibility.

If anyone else has had a similar experience with this company please reply with your experiences and results.

Cars are expensive and companies should be responsible for damage they incur.

If I could give 0 stars, I would. I arrived at Hoppy’s Car Wash at 9:30 AM for a standard wash. At no point was I informed of any extended wait time beyond the usual 60 minutes, nor would I expect it at a business that markets itself as “fast” and “convenient.” By 10:50 AM, 1 hour and 20 minutes later, I had to leave to make an 11 AM… Read more

appointment. My car had only been through the external wash; no polish, and the interior hadn’t been touched. I estimate in total if I had stayed it would’ve been another 20 minutes = 1 hours and 40 minutes for a carwash.

I contacted Hoppy’s, who offered a re-wash. But when I didn’t hear back from customer service to confirm, I didn’t attend. Instead of any accountability, I was gaslit by Krissy Kedwell, customer relations manager, who clearly missed the memo on basic customer service, like communicating whether a booking is confirmed or not.

To top it off, I had to spent the entire time outside in the cold due to no available seating inside.

I was denied a refund and offered vague platitudes about “how busy life gets.” Honestly, Hoppy’s should be paying me for the time they wasted.

0/10, wouldn’t recommend. Go to a small business that actually values your time and business. I will avoid taking fleet cars here in the future and will actively advise clients and friends to avoid this place.

Slightly more disappointing than normal experience – Paid for a Super wash which is supposed to include a vacuum and a dashboard wipeover. One of the floor mats on the passenger side has less dirt on it, but isnt clean and you can write your name in the dust on the dashboard. Apparently both are normal, because you need to pay more to get a proper plastics clean and they don't vacuum the mats, so… Read more

I'm just lucky that they're clean at all. The center console isnt included in the super wash, thats a $25 extra cost. On top of that, there are water marks on the windows and trim that apparently must have been there before which were not.

Its generally only an adequate wash but for $60 its just not worth it.

good experiance – overall an okay experience. visited the pimpama location. The turn to get into the wash is very tight and you need to do an almost 3point turn to get your car in (ford ranger). however, the wash its self was good and the staff were friendly. thanks

DISGUSTING TREATMENT OF CUSTOMER – Initially i thought i had found a good car wash, however, each time i went the standard dropped, my car was not given back as clean as expected, particularly on the inside. I'm not one to complain, so put it down to them 'having a bad day'. My last experience was the worst, as i was driving home i was shocked when i looked at the dashboard and… Read more

around the consol area. Unfortunately i was in a big hurry to get to work that day, but really wanted to turn around and complain! Last night to my shock, my family member told me she had a bad experience and complained to them. She had a brand new car only a month old, she pointed out the dirt on the outside after being cleaned, however, strangely, something in their brain caused them to tell her it was chips on her car !!!???? She rubbed it with her fingers to show it was 'dirt' to which they still denied ! To behave with such denial, was Unbelievable ! After receiving a terrible reaction, she wrote a google review matching the shocking level of customer service and lack of caring about their standard, and happiness of their "valued" customer. Being a forgiving customer, she went back a few weeks later, to give them another chance, not holding a grudge, but when she got to the front of the line, they DENIED HER ENTRY !!!! IN MY WHOLE LIFE I HAVE NEVER HEARD OF SUCH BEHAVOUR FROM ANY BUSINESS IN ANY WAY SHAPE OR FORM! To see a business NOT CARE IF THEIR CUSTOMER IS HAPPY and to BAN HER because she didnt write a good google review is UNHEARD OF IN THIS DAY AND AGE, where customer care and support is widely and worldly held with such importance. She did not hold a grudge, yet, she still went back, but clearly this business likes to PUNISH AND BAN UNHAPPY CUSTOMERS. THIS BUSINESS OBVIOUSLY HAS TOO MANY CUSTOMERS, DOES NOT VALUE THEM AND HAS NO COMMUNICATION SKILLS OR KNOWLEDGE OF HOW TO RECTIFY A NEGATIVE SITUATION of which THEY CAUSED, SO WOULD RATHER DUMP CUSTOMERS! I write this extremely happy to be banned due to this honest and truthful review, as even if i wasnt banned, i refuse to give money to such a company that does not value and care for their customers! Warning to all ! SHAME ON YOU HOPPYS CAR WASH !

Their soap stains your car!!! – Just took my van through the manual wash at Hoppys Bowen Hills. They seem to have put a yellow dye in the soap suds that come out of the foam brush. I can only assume it is so you have to spend more money making sure you wash all the yellow gunk off your car. Once I had used the high pressure to wash off the yellow foam I noticed that my car… Read more

handles and side of the door remained stained from the yellow soap. I took photos and emailed them notifying them of the issue and they have taken no responsibility and instead said that I should come in asap for a full buff and polish (at my cost) to rectify the damage. What a joke, avoid like the plague unless you want some dirty yellow stains on your car!

Greedy owner – Used to go here often but not anymore as the place has gone to the dogs, the high pressure soap might as well be just water, the switch to change modes barely works and best of all the price has gone up. Bye Hoppy's... I'll take the trip down to the Karcher centre from now on.

TGIF Shining Start – Hoppy’s Handwash Cafe Albion … omg my lucky TGIF … at 7.30 am the automated wash wasn’t functioning so Mark the manager of HHCA offered me a complimentary wash to get my early start on the way … thank you Mark for such a polished shining gift.

Unacceptable – Sloppy work , my car was handed my car back to me unfinished and didn’t drive it out of the car wash for me so had to walk through puddles to get into it . When I questioned the cleaning package I had paid for but they could not understand me . They took it back to finish and it was still incomplete . Rugs weren’t put back straight , seats werent wiped , neither was dash , smudges everywhere . My car is new and won’t be taking it back .

New management are clueless – I’ve literally never left an online review before in my life, but the new owners are running this place into the ground. $2.00 a minute for the self service bays and terrible quality

No longer going here!! – I was a regular but think they've changed. Talk you into spending top dollar ($270) only to disappoint you with very sloppy work and completely missed items. Management had no interest in customer service - not impolite, just ignored contact.

Good value. Convenient. Friendly – Signed up for the $45 a month club. Had some help from the staff member on site who was very polite. Happy with the wash. Cleaned wheels and tyre shined. Good wash getting the last 2 weeks of wet road grime off. The ONLY flaw in the system was that there were some soap suds remaining on my glass, under the weather shields. Hardly Hoppys fault… Read more

though. A quick wipe with the chamois while I was vaccuuming sorted it.

Ive recommended the wash club to 3 other people just on my way home.

Rude and bypass the queue of arrival. Very long wait – Rude and bypass the queue of arrival. Very long wait. Price is subjective to person evaluation of your car status

Staff may be paid more now, but work slower! – Waited 1 hr so far and my car is still in line. I can’t understand why 10 people need to do 1 car when each should be assigned a certain job and not doubled up. I watched 1 lady wipe down the back of a car for 10 minutes! Be a little aware of your customers. Please

Churn and Burn – I strongly suggest avoid this place. Paid $320 for a 4wd internal external clean and wax. 2hrs to complete job which was fine however when I went to take car still found sand on carpet, stains over upholstery, dust through door jams and bugs on front of car. Tray still had dirt throughout. Even though I paid for all these services the manager I… Read more

spoke to mentioned the car was clean and this is car wash not a detailing place. Go figure they are happy to sell the service however can't follow up with the service.

Service dwindled over the years – Terrible service. Do not keep cars in order of arrival. 50 minutes from arrival to external of the car being the only thing done. Appalling service when I raised the issue and asked for a refund and for the job not to be finished. There is a reason people in Brisbane are now saying not to come here. It appears since they have to pay their staff appropriately they can no longer deliver a decent service.

Too Long !!!!!!! – I waited almost 2 hrs for my car to be washed etc. It’s just too long as no advice was shown what the expected delay/wait was. It might help your business to display waiting time as this gives the customer the choice to wait or leave and come back another day. In my case you have lost a customer.

I complained about how bad my clean was - got "banned" – Really bad service. Avoid Hoppys Bowen Hills. They upsold me to a $180 high quality treatment promising a great result, but the car was still dirty? The bumpers were dirty, with obvious other marks were left on the car. I pointed it out and the manager blew up saying "Oh I am not sure I can clean this car to your satisfaction". I wasn't rude or… Read more

demanding and was shocked.

Got contacted by the owner of Hoppys who promised to rectify the whole thing, but I found out by complaining, I wasn't welcome back, I was in fact banned. This is was bad service that resulted in a black mark for complaining. Don't go near them.

Terrible customer service – I have been using Hoppys hand wash cafe for my car detailing for years ! Today (30/1923 @ 07:50) I turned up and was met by the “greeter” who informed me that his manager said they couldn’t wash my car due to the sun awnings attached to the roof rack - I pointed out that this has been on the car on every previous wash and if he looked at his… Read more

record he would see !! The Indian Gentleman who said he was the manager still refused - the conversation got a bit heated where upon I brought it down - I informed him that I would be making a complaint and asked for his name which he refused to give and he informed the rest of his staff not to give it to me either !! Very professional NOT - I will not be using Hoppys again !

Not Impressed – Had basic car wash at Bowen Hills. Still had to clean some grime off rims and numerous circular scratches appeared on front and rear windscreens.

Disappointed – Used the Pimpama Hoppys Carwash today for the first time. The attendant was most helpful as I was a newbie however the wash was very disappointing - the front and sides of my Tucson look fine but it doesn’t even look as though the back has been washed. I’m very disappointed with the results particularly for the price. Sorry.