Hortex 205mm Heavy Duty Ratchet Action Pruner Questions & Answers

I have hortex ratchet seceteurs which dont work at all. How can I get them replaced.

Hortex 205mm Heavy Duty Ratchet Action Pruner My son gave me one for my birthday and it does not cut. How do I get it replaced. Kathy

What Price and delivery for MK5 Ratchet Pruner

Do you know how to use the ratchet part of the pruner? If others are liking the pruner, then the design might not be the problem, ie it could be the user who does not understand how to use the ratchet. And did you buy another ratchet pruner, or did you instead go back to the older harder to use style without a ratchet? Maybe Bunnings etc staff should be simply trained to show dissatisfied customers how to use the ratchet. I think this is another example of a misunderstanding customer presuming mistakenly instead of researching and learning what the problem actually is. It is so easy to blame even simple tools.

Did the reviewer think about getting an exchange to see if the second pruner is also blunt etc? Did you know really how to use the ratchet? And as that has a hybrid Bypass / Anvil blade, have you tried a bypass ratchet pruner / secateur? And did you buy Hortex's cheaper $8.48 ratchet secateur to see if that was sharper etc?: external link  And what species, of plant, were you cutting?