Hoskings Jewellers

Last October whilst visiting Darwin on a cruise, my wife purchased an opal in their Darwin shop for just under $1,000. We thought the accompanying chain was 9 ct gold, in fact my wife checked with the Store Manager who confirmed it was. After wearing it a few times, the chain went black which indicated that it was in fact not 9ct but rolled gold… Read more

or similar. When we raised the matter with the store, they advised the chain was in fact a store display chain. They offered to replace the chain for a further payment of $250. We are very disappointed with their response and the fact that we were mislead. My wife would not have gone ahead with the purchase had they said it was a cheap display chain. We could have negotiated another price with a quality chain but their offer to give us a full refund was not our preference.

Out of all of the jewellery chains, Hoskings is the only family run with personable staff, that do their best to assist you and your requirements. When I read negative reviews about faulty products and instant refunds not given, I snigger and wonder if these sort of customers are legitimate or not. If a product deemed faulty by a customer, in most… Read more ·  1

cases, needs to be assessed by head office or a supplier, so be it. This type of assessment apples to several items e.g. computers, cameras, TVs and the list goes on. Give the staff at store level a chance to help you and help is what you'll receive. Merry Christmas to all at Hoskings. Regards, David and family.

Lovely staff. Amazing, friendly service. I was advised that a ring resize would take 2-3 weeks. It's now 3 and a half weeks. I'm excited about my new ring, but a little frustrated that I have to wait so long. Show details ·  1

Exceptional Service from Linda – Hoskings Jewellers Ringwood By Garry Angus I’ve recently purchased several clocks from Hoskings Jewellers Ringwood and want to personally commend Linda for her outstanding customer service. Expert Knowledge: Linda was incredibly helpful in guiding me through the clock options, taking the time to explain the… Read more ·  1

features and differences with clarity and care.

Warm and Professional Manner: She made the entire experience relaxed and enjoyable—no pressure, just genuine interest in helping me find what I needed.

Going Above and Beyond: Linda followed up to make sure I was satisfied with my purchase and offered thoughtful advice on care and setup.

Thank you, Linda. Your service stood out, and I’ll definitely be returning to Hoskings because of you.

I always purchase from Hosking's. Today I wanted to buy my daughter a present. Carmel was very helpful, she went beyond everything to help me. Carmel is very happy and friendly. Always goes beyond to help me. Hoskings a very lucky to have an employee like Carmel. Thankyou I'm one very happy customer Show details

Set time on watch – Went into store brought watch asked girl to set time , she agreed but once we payed for it she said she didn't know how and we could call back 3 people in store surely one of them should know to set a watch very disappointed and she didn't care less Show details

Gob smacked left speechless and shocked with worst customer service I’ve ever received staff called there products cheap – Went to return a Pandora necklace at Frankston store. I approached a staff member standing behind the counter. No warm greeting. I advised I was returning a necklace I had for a short three weeks that fell apart at the clip. Her first question did I go swimming with it on?? No if I had the necklace would be on the bottom on the ocean...... Then… Read more

she asked me how often I had worn the necklace, I was so perplexed with her line of questioning, I advised I had worn the necklace as most people wear them. During the day off at night for the last 3 weeks.

Her response then blew my mind...........she advised the necklace is a cheap necklace not meant for full time wear!?!?

I thanked her for that comment as my Sister had bought it for me for my 40Th bday with a Pandora locket that she had personally scribed on the back. Necklace was $120 so not that cheap.

After that rude customer service interaction I asked what is required to have the necklace fixed. Then it got worse. She rudely advised it’s not their responsibility to fix it is up to Pandora, she couldn’t be sure she had to ask her manger in the store that was on the phone and kept me waiting for 10 mins to get a answer. After a short chat to her manger she advised they will send it back to Pandora it’s up to them to have it fixed or if it would be a cost to me to have fixed and it will take up to 6-8 weeks.

There was no kind reassurance that it was under warranty still with only being 3 weeks used. I’ve been in Customer Service for 25 years and had never had such a terrible interaction and lack of care from an employee and or business.

I did get the clip fixed after 7 weeks. Locket was lost not refunded or given new one.

Necklace broke again after one week from being fixed and now it’s lost.

Terrible customer service and cheap cheap jewellery. Stay clear.

False advertising – Went to buy a bracelet on special. As I went to pay for it, I was told that it was the incorrect price, they wanted to charge me a lot more than the price of the ticket stuck to the box. Not Happy  Show details

Every time I go into Hoskings all the staff are very friendly so when I decided I needed a new chain and a special bracelet for my daughter I headed straight in there. Carmel served me today and she was brilliant. Very knowledgeable on all her products. Such a friendly store. Thank you. Show reply

Josie at Hoskings Melton is fantastic! – I was in at Melton Hosking and Josie was wonderful. She was very helpful and over and above to make sure we were looked after and showed me so many options which helped with my purchase. Thanks Josie. Show reply

Exceptional honest customer service – A warm thank you to Nas at Hoskings Ringwood. She served my husband & I with great care, patience and a beautiful smile on Saturday. Not pushy at all and provide great info on a couple of watches. Highly recommend Hoskings @ Ringwood for their customer service. Show details ·  1

A wonderful and engaging experience – The staff were friendly and as the day was getting late there was no hurry to get me out the door. The friendly banter ended up with multiple discounts due to sales and membership as well as me offering LOTTO numbers to produce a group hug if we win. I had no idea what I wanted but walked out with exactly what I wanted. Thank you Show details ·  1

Excellent friendly service – Thank you Carolyn at the Eastland Store for her excellent customer service while purchasing a gift for our grand daughter. Very empathetic and patient and great advice while we made our decision. Well done Carolyn.. A credit to the HOSKINS BRAND, keep up the excellent work. Show reply

Staff at Airport West are amazing – Thank you Kerry for your all of your amazing help and for making me feel important as a customer and for going over and beyond in assisting me Show details ·  1

Excellent customer service – Refreshing to find such helpful and efficient service after a frustrating Christmas search around NSW for a children’s Lorus watch. Would definitely recommend. Thanks Hoskings (in particular Di and Kerry at Morwell). Show details ·  1

Hoskings Jewellers Bayside Frankston – Thank you Anne for being so helpful and knowledgeable - you really went above and beyond, I feel that I want to come back to your beautiful store for all of my gifts and purchases in the future - you truly made this time an exceptional experience with your expertise, attentiveness and wonderful choices. Thank you so much. Show details ·  1

Great Service – I encountered a problem with the new watch I had purchased at the Casuarina store in the NT. The store manager provided professional and friendly advice. While the watch had to be sent away for service, I was kept advised until the item was returned. I was very satisfied with the experience and the watch itself is great and was well priced. I will… Read more ·  1

continue to purchase items from this store as they have a great range and they provide me with a very comfortable shopping experience on each occasion.

Rude customer in Casuarina store – Hi I witnessed the poor Manager being disrespected by a very rude customer on Monday, it was totally uncalled for, the manager tried her best to defuse the situation but she couldn't. I take my hat off to her, i was gobsmacked how rude the customer was. I was served and am a very happy customer Cheers Show details ·  1

Great Customer Service! – My Mum & I, went into the Watergardens Store. She was looked after by a genuinely pleasant sales person called Lilly. I would recommend this store to anyone. My mum loves the Eco drive citizen watch she bought. Show details ·  1

Shame on you – Hi. For the last couple of weeks i have walked past your Keilor Downs store and have had my eye on a ring in the window. It was priced at $550. I went back hoping it would be discounted for the boxing day sales only to find out it now had a price tag of $750 with a 40% discount. shame on you. Rhonda Show details

Rude customer service – Hoskings jewellers in Casuarina Darwin. I went there this afternoon , wanted to know some information about my Dimond ring. Im not Aussie so I need to speak to the staff who can speak my second language. But the manager of the store she came and asked me for leave because I was speak to the staff over 30minutes. Really, thats the way your company… Read more

to served customers? My point is I have to know about the product over thousand dollars before I spend, or because I speak my second language thats why your manager treated me like that How can you become manager of the store when you treated your customers like that. Thats rudest customers service I ever seen. I Will never come back to that shop again. So racist and not professional at all . I wonder how the company make money. Feel sorry for the company

Had my wedding ring resized – I put my wedding ring in for resize and the staff were most professional and helpful. My expectations were met in a timely manner. Cleaned it as well, so now my other ring looks like a disgrace ha. Show details ·  1

Fake Stirling silver. NOT REAL OR STAMPED CORRECTLY – Selling and advertising stirling silver when In fact it’s not stamped correctly as 925. Even when looking through the magnifying glass it’s not a 9 but rather a 0 or a 6. They will not accept it as being fake. My ears were irritated within a day as I’m allergic to metals and obviously that was junk in the silver. Show details

Pandora jewellery – Shopped at Woodgrove Melton prior Xmas and was extremely happy with there customer service and products..Brought Pandora rings and Olivia burton Watch for Xmas ..Sales staff where very obliging . Highly recommend this store .

Watch battery replacement – Hosking Jewellers Rosebud Plaza Victoria . Watch went in for a replacement battery 23/06/18 I received a phone call 11/07/2018 to be informed that it was not the battery the watchmaker said the watch required a service including a circuit repair at a cost of $120.00. I feel very disappointed that it had taken nearly 3 weeks to assess my watch I made made the decision not to proceed and take my watch elsewhere for a second opinion. Jennifer

Bad service – I went to purchase a ring my wife had picked out for our Anniversary only to be overlooked by staff and other random people who had just walked in be served must be invisible after appointmently 5 mins left will spend our money elsewhere

Rosebud Manager needs retraining in Customer Service – My husband surprised me Christmas Day with a beautiful snake necklace 4 days later it fell onto a tiled floor and broke. We returned the $500 item to the Rosebud store only to be shamed and belittled by the hot headed manager who involved 3 other staff members. I was accused of deliberately breaking my necklace. I left embarrassed and in tears while my husband delt with this rude Manager. WARNING. Avoid ROSEBUD HOSKINGS

Disgusting Customer Service – I bought a Geneve Watch a while back which cost me nearly $500. I was supposed to have 3 year warranty and replacement battery for life. Within the first 12 months the bank broke. It was under warranty so the sore fixed it. They kept the watch for over 2 weeks. About 18 months later the bank broke again, once again I took it back to the… Read more

Airport West Store where I purchased and they told me the bank could not be fixed. They could not fix it and they no longer dealt with the company who makes Geneve watches. I asked if they could replace it with another bank and they said it was impossible, it could not be done because the band was welded onto the watch. I left the store unconvinced. Anyhow I put the watch in a drawer and forgot about it for nearly 2 years. A few days ago, I needed to fix a piece of jewellery and went to another jewellery store and decided to take the watch with me. They could not believe what I told them about Hoskings. They replaced the band completely. They also told me it required a battery and I said that Hoskings would replace the battery for the life of that watch free of charge, so I did go to Hoskings only to be told by a very incompetent salesperson that she could not change the battery because she was afraid to break the glass. That's when I flew off the handle and asked to speak to a Manager. The Manager agreed to change the battery free of charge, but it would take them a couple of days as they were very busy. (Three sales people were standing around doing nothing). I did not want to go back to the store as its Christmas and everyone is very busy, so I left and went to another place within the shopping centre which replaced the battery within 2 minutes and charged me $20. So don't believe their promises, they are only out to sell as much as they can and not after sale support. I will never, but never go anywhere a Hoskings store again and either will a lot of my family and friends.

Poor customer service – Bought a watch which broke within a few weeks. The watch was dropped on carpet and the back came off. There was no other damage. Went in for assistance in putting the back on again. Was sent to a watch repair shop who was going to charge me half he price of the original watch. Returned to the shop and was repeatedly accused of using a sharp object… Read more

to pick off the back. I was told that the back does not simply fall off. The watch was still under warranty but they refused to do anything about it as the warranty only covers faulty items. Ended up leaving in tears after being yelled at and accused for breaking the watch. The other salesperson was lovely however.

Wonderful Old Fashioned Service at the Eastland shop – We needed to purchase a watch for our grand daughter. After visiting several well known retailers we met Rose at the Eastland store. Excellent service and product knowledge and just plain old fashioned friendliness and patients. We left and returned with our 13 year old grand daughter and received similar service from Rose. We commend the… Read more

business and in particular your employee Rose who is a credit to your organisation. We shall return...We have not previously purchased at Hoskings Eastland, have no personal intertest in the business and do not know Rose

the shop assistant personally.

June 5th 2018 Update: The Best Butcher "CHOPPING BLOCK"

Chopping Bock Butchers in Eastland provides excellent service and excellent product. Tony and Tracey the owners are usually in the shop and keeping standards of service up. The product it worth a little extra and why go to a super market where the meat comes in boxes and then wrapped in plastic by someone who they like to call a butcher. Chopping Block produce their own small goods under licence including ham and bacon on the premises. Give them a go and just see the difference from the take it or leave it supermarkets meat display. We only know the proprietors as customers, and if who like Carlton talk to Tony and if you like North Melbourne talk to Tracey..

Apalling service – Was offered no customer service, sales staff were unhelpful. Head office supported the poor service. BEWARE. This company is terrible!