- Verified customer
Perfect Build of new home
The whole process was a breeze when dealing with Hotondo Homes and the build went as expected without any major issues and was on time and to budget. The quality of the build could not be faulted and their attention to detail was excellent. The price was as specified except for our additional requirements during the build and these were easily handles at a reasonable cost to us.
- Verified customer
Newcastle Hotondo Easy, and outstanding service. Spilt Level Home
Building with Hotondo Newcastle has been a trusting and strong relationship from the start. The Schultz family are all very approachable, extremely fair and very down to earth.
From the first contact with Hotondo Newcastle, we felt Hotondo Newcastle went over and above. Our first point of contact was Ashley, from the first meeting with him we knew we would be building through Hotondo Newcastle. Ashley went over and above even driving out to our land in his own time to understand what type of home would suit our requirements and our land. Thi...s was very important for us, as our land has an unusual slope; this required us to build a Split Level home. We sat with Karren, who was very patient with us to get the design, flow and requirements right for our home and our family, we had many changes, over and over again we asked for amendments and it was no problem at all. We always felt we could ask for anything and it was no issue at all. Our design was a custom design. The relationship with Hotondo, right from the start built a strong foundation. Showing us that Hotondo were willing to work with us and adapt to our needs and wants as the project went along. We got everything we wanted for the budget we had. Scott was our supervisor, he communicated very well with us, remaining very open, honest and upfront during the entire build. It’s so important to have a Supervisor who communicates well during the build. The build progressed very well and so easy, Scott was happy to work with us during the build to make additional changes without charging us huge variation costs to do so. This showed us again that Hotondo Newcastle are there to help and meet our requirements. We would not hesitate at all to contact Hotondo Newcastle for our next build or to recommend them to others.
- Verified customer
Couldn't be happier, exceeded our expectations
We couldn't be happier with our Hotondo Home. The team at the Lake Macquarie franchise (Stephen, Sue, Scott, Ashley and Mitch) went above and beyond our expectations from start to finish (not to be confused with Hotondo Port Stephens [sometimes referred to as Newcastle]). Nothing was too much trouble. Communication was excellent throughout and we were in our new home within 5 months from commencement of construction! We have heard many horror stories from people that have built homes with various building companies and were a little anxious...at the beginning of the process. With that and our budget in mind, prior to finalising the purchase of our land, we were eager to know what the whole build was going to cost us, so there were no surprises. We had also spoken to a couple of the larger companies, however were left with a lot of uncertainty as to price, and felt like we were just another house to them. Despite being over a public holiday weekend, the team at Hotondo Lake Macquarie exceeded our expectations to put together plans and prices so we could make an informed decision about our purchase with peace of mind as to price. We felt very comfortable with the team from our first phone call. Everyone was upfront, honest and there were no hidden surprises along the way. Of course there were a couple of variations along the way as we had never built before, however they were all well received and carried out. Even now we have moved in, we have had a couple of small issues with services (none of them to do with Hotondo), however Scott (site supervisor) has gone out of his way to assist us to sort them out, even where it was not his responsibility to do so. If we ever build again, the team at Lake Macquarie would most certainly be the first people we contact.
hotondo builders newcastle
This is my first time building & after shopping for many builders I decided on Hotondo. They seemed a little more expensive at first, but once you read all the fine print it was sooo much cheaper. I paid a deposit with Coral however the final tender price came back $50 000 more expensive + I had to do the retaining myself (quoted at over $20 000), hotondo did it for $5000.
My bushfire also level came back at a 12.5, rather than a 29 (which my neighbours came in at..building with another project home builder). Coral also charged extra for "h..." slab, when hotondo's came back at an M class. Clearly another way of making more $$$. Little things like making changes throughout is also a big one for me. Coral wanted to charge $100/change after contracts signed, Hotondo nothing.Oh & also they are local builders, so understand council regs,areas etc. I can not rate them highly enough so far & oh so quick( they started digging one week after it had come out of council.) Will def. be building with them again I call or email a question & have an answer promptly or the end of the day asthe owner is in the office. The admin & other staff are so friendly & helpful, making building a pleasure rather thean stressful. In the building process, yet to have one
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