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House - Online store

House - Online store

3.1 from 112 reviews

Reviews

Review distribution

5 star
50
4 star
6
3 star
2
2 star
9
1 star
45

Rosene Galis

Rosene GalisSouth East Queensland, QLD

Damaged Delivery

published

Unfortunately for me I had a damaged article delivered. Melissa from Support at Global Retail Brands dealt with my complaint speedily and dealt with the issue immediately. Thanks Melissa, you're a gem!

Return Claim MadeYes
Warranty Claim MadeNo

Vic M.

Vic M.Wheatbelt, WA

Excellent Customer Service

published

Purchase a Rock Saute Pan on Saturday. Found a defect in lid on Monday and reported it, got reply on same day and a replacement ,under Warranty despatched on Wednesday. What great service.

Product Quality
Return Claim MadeNo
Philip

PhilipHunter Region, NSW

Hassle free refund

published

I was extremely happy with the quick response received regarding my request for a full refund of my purchased product. Stephanie provided a full refund solely based on the reasons I provided without question.

Return Claim MadeYes
Warranty Claim MadeYes

Excellent service

published

Loved all the items. They arrived on time, perfectly wrapped. Decided to return one and Shannay helped me through the process. She sent me a return label. It was awesome service.

Product Quality
Shipping
Warranty Claim MadeNo

Replacement

published

Im very happy with the service received online after one of my new plates broke. Thanks for the great service. The person I spoke to via email was fantastic! Thanks!

Product Quality
Warranty Claim MadeNo

Karen Scott

Karen ScottSouth West, WA

Replacement knife block set

published

I was very impressed and happy with the very quick reponse that I recieved from Kate.
She replied quickly to my email on my concern on a issues with my knife set. She than arranged for a replacement. It arrived within a week.
So very impressed with Kate professionalism and friendly advice, in retifing.

With Kind Regards.
Karen Scott

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
Karen Scott
Karen Scott

Sorry not Kate,
Stephanie. Opps


Dave

DaveSydney, NSW

The Best Online Customer Service Experience!

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Good Customer Service

published

Bought a pan from the House online website and it was fine until the coating on it started peeling away.
I contacted the customer service team and got a reply within four days of sending my email.
Chloe sorted the issue for me straight away, with a speedy and very helpful reply and resolution.
Chloe organised to send out a completely new pan to replace the faulty one.
Thank you so much Chloe!

Return Claim MadeYes
Meg

MegTasmania

Great customer service

published

Purchased some Ecology bowls from House online and one was damaged in transit. The process of getting a replacement was so easy thanks to Chelsea. No hassles and a replacement was just sent and arrived quickly. Would definitely buy from House again.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
coco

cocoGreater Melbourne (Outer), VIC

Amazing response by staff Shannay

published

I purchased cracked plates.. Your staff member from complaints was so quick to offer me solutions.
Please forward my Thanks to shannay who responded very quickly.. I am so greateful...
I am very satisfied with the response. Thank you again for understanding .

Product Quality
Return Claim MadeNo

Marj

MarjPerth, WA

Thank you Stephanie

published

Have received a broken mug and requested for refund. Sent out an email yesterday and got the reply the next day and will send me the money back. Very quick response and efficient! Thank you!


Angela

AngelaPerth, WA

  • 5 reviews
  • 2 likes

Great customer service!

published

I contacted Baccarat regarding some saucepans that I purchased from House 5 years prior, when the non stick coating started to peel off.
I emailed photos, & enquired what could be done, as these items have a 10 year warranty.
After receiving an email back from Lydia, I sent measurements to confirm sizes & Lydia arranged for replacements of both saucepan sets to be sent to me free of charge.

Excellent customer service & warranty terms.
Thank you! :)

Return Claim MadeNo
Warranty Claim MadeYes

Simone W.

Simone W.Greater Melbourne (Metropolitan), VIC

Melissa was fantastic!

published

I ordered the wrong size rug late one night online shopping. I phoned in the morning and Melissa was fabulous - she helped me rectify this before dispatch! Then sent me an emil confirming.

Product Quality

Pat McMahon

Pat McMahonSydney Surrounds, NSW

Cookware

published

I have dealt with Melissa when ordering Baking Trays, Patty Pan Trays and Cookie Trays - a couple of the trays were too big for my oven and Melissa promptly sent me a return label - I found her courteous and helpful - overall the House site is very easy to navigate and the products excellent quality.

Product Quality
Shipping
Return Claim MadeYes
  • Verified customer

Good customer service experience

published

I received my online order, but one of the items (a Baccarat spiralizer) broke during first use. I understand though that this happens every now and then, and isn't House's fault. After contacting Customer Support I was helped by Stephanie, who was fantastic! Great customer service experience.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers

Replacement items

published

I had two spoons that had some marks on them and after contacting House, Senthan was my customer service contact. I received exceptional service for my issue and would speak very highly of the overall service.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Couldn't have asked for better

published

exceptional after sales service, my chef knife snapped after probably 4-5 years. Sent photos in and replacement was sent out within 24 hours, no further info needed. Wouldn't hesitate to buy again.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes

Team House = Team Awesome !!!

published

Great customer service from team “House”. There was a rattle coming from my Chefs knife which I assumed was a loose bit of metal, sent a video to the team and they were super quick with a reply and replacement too. No stress, no fuss. High fives all round people.....you ROCK!!!

Return Claim MadeYes
Warranty Claim MadeNo

Lin

LinGreater Melbourne (Inner), VIC

Amazing customer service and products.

published

Very satisfied with the excelllent customer service provided by Shannay who has promptly resolved the issue I had encountered. Well done! Beautiful products and easy accessible website. Would definitely shop again with House.

Product Quality

Top shelf service

published

Such amazing service and quality products. Their customer service was really quick to reply and resolve my issues with apologies. Chelsea immediately resolved my issue with little fuss. It’s always great to do business with them knowing I can trust that if there’s a problem, someone like Chelsea is there for me. My champagne flute are gorgeous too.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
See all answers

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