Replacement knife block set
I was very impressed and happy with the very quick reponse that I recieved from Kate.
She replied quickly to my email on my concern on a issues with my knife set. She than arranged for a replacement. It arrived within a week.
So very impressed with Kate professionalism and friendly advice, in retifing.
With Kind Regards.
The Best Online Customer Service Experience!
I purchased the Tefal Ingenio 10 piece pan set with the detachable handle. Fantastic product, I am so happy with the purchase.
But better yet was the service I received from Chloe. The shipping was extremely fast so I was using my new pans the same week I ordered them. The most pleasing thing about my whole experience however, was that House was running a promotion where if you spent a minimum dollar amount on Tefal products you could receive a free pancake pan. The promotion had actually ended by the time I placed my order, which I misread....I emailed House seeing if I would still qualify for the free pan, and Chloe replied valuing my custom so much that she has since sent me the free pan even though the promotion had ended!! Its great to know that staff like Chloe and businesses like House still exist where they actually care about giving customers some good old fashioned customer service. I highly recommend House and I will be back. Thanks again Chloe.
Good Customer Service
Bought a pan from the House online website and it was fine until the coating on it started peeling away.
I contacted the customer service team and got a reply within four days of sending my email.
Chloe sorted the issue for me straight away, with a speedy and very helpful reply and resolution.
Chloe organised to send out a completely new pan to replace the faulty one.
Thank you so much Chloe!
Great customer service
Purchased some Ecology bowls from House online and one was damaged in transit. The process of getting a replacement was so easy thanks to Chelsea. No hassles and a replacement was just sent and arrived quickly. Would definitely buy from House again.
Amazing response by staff Shannay
I purchased cracked plates.. Your staff member from complaints was so quick to offer me solutions.
Please forward my Thanks to shannay who responded very quickly.. I am so greateful...
I am very satisfied with the response. Thank you again for understanding .
Great customer service!
I contacted Baccarat regarding some saucepans that I purchased from House 5 years prior, when the non stick coating started to peel off.
I emailed photos, & enquired what could be done, as these items have a 10 year warranty.
After receiving an email back from Lydia, I sent measurements to confirm sizes & Lydia arranged for replacements of both saucepan sets to be sent to me free of charge.
Excellent customer service & warranty terms.
Thank you! :)
I have dealt with Melissa when ordering Baking Trays, Patty Pan Trays and Cookie Trays - a couple of the trays were too big for my oven and Melissa promptly sent me a return label - I found her courteous and helpful - overall the House site is very easy to navigate and the products excellent quality.
- Verified customer
Good customer service experience
I received my online order, but one of the items (a Baccarat spiralizer) broke during first use. I understand though that this happens every now and then, and isn't House's fault. After contacting Customer Support I was helped by Stephanie, who was fantastic! Great customer service experience.
Team House = Team Awesome !!!
Great customer service from team “House”. There was a rattle coming from my Chefs knife which I assumed was a loose bit of metal, sent a video to the team and they were super quick with a reply and replacement too. No stress, no fuss. High fives all round people.....you ROCK!!!
Top shelf service
Such amazing service and quality products. Their customer service was really quick to reply and resolve my issues with apologies. Chelsea immediately resolved my issue with little fuss. It’s always great to do business with them knowing I can trust that if there’s a problem, someone like Chelsea is there for me. My champagne flute are gorgeous too.
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