Turned a not so good interaction into a great one
Contacted via messenger about a faulty pan that I had a not so please try in store experience, however Joel was great to deal with and sorted out my query in a timely manner- very happy
Alligator vs Shun
After a distressing discovery that my shun knife was replaced with a kid friendly alligator knife. I was thankful I got Thory on the phone. Such excellent customer service. Managed to find out within the day why it happened and get my shun sent out without any dramas. I was thankful to have someone understanding on the phone. Thankyou Thory for all your help
Excellent Customer Service
A big thank you to Thory for assisting me with a warranty exchange. My initial call to House I was provided incorrect information and on my second call I was lucky enough to get Thory and he sorted everything out for me. Not sure I will shop online at House again but credit to Thory for saving the day.
Fantastic and prompt service
After a postage dilemma (fault of postal service) I never received my goods I had purchased online. After 5 weeks of waiting for the postal service to “investigate”, I spoke to Thory. Not only was he proactive in resolving my problem, but genuine and efficient. He certainly gives hope for the world of customer service representatives in this day and age and I am very excited to finally receive my products! Thanks you.
Great Customer Service
There was a need to contact customer service following the delivery of my order. I spoke to Thory. He took accountability for my issue, addressed it and came up with a solution to rectify the problem. Thank you Thory for amazing Customer Service, you did not drop the ball. It was lovely to speak to a person who was customer focussed.
Cancelling an order was easy
I ordered the wrong item by mistake (for a double, not a queen size bed) and rang the next morning to cancel the order. Got to speak to someone - Thory - without a long wait and he was very helpful and pleasant to deal with. Order cancelled without trouble. Roderick M. (South Australia)
Excellent Customer Service
After receiving my order from House I discovered a problem with one of the items after first use. Emailed House a photo of the problem then rang and spoke to Thory. What a great representative for House! In one phone call he emailed all the necessary documents for returning the product and arranged a replacement. He was quick, efficient and pleasant to deal with. Very pleased with House.
Amazing customer service!
Thory was incredible! I stated that we were missing a few pieces from our overall order, and within a few hours I received a response saying that the missing goods were on their way! I was so happy and appreciative to have received this news and grateful as well as Thory treated it as an urgent delivery.
Thank you so much Thory!
Warranty replacement - Baccarat iD3 Hard Anodised Saucepan With Lid
Rang Thory from House, WOW absolutely fantastic Customer Service. I explained what happened my iD3 saucepan base that I approximately brought 8 years ago, I was asked to email in a photo as I did, see pic below. I have been contacted by Thory again to tell me that I will be receiving a brand new replacement free of charge. Absolutely one happy customer with the customer service I received. ''Lifetime Guarantee'' means ''Lifetime Guarantee'' and especially since I didn't keep my receipt after all these years ago. All my cookware is iD3 I will not use anything else. Thank You again Thory for all your help.
On line refund
I bought 6 Noritake Mugs which were not suitable so spoke to an online consultant called Thory to request a refund . His professionalism and service delivery was made it so easy and his follow up email detailed all appropriate numbers to quote and how exactly go about. All was made so easy in a lovely way, by far the best service I have ever received.
Would give ZERO stars if I could
Horrible consumer experience! Made three separate online orders. Two were fine. One took 6 weeks to get to me. It went from Victoria to Sydney, then back to Victoria, then back to Sydney. Opened the box and there were shards of glass everywhere which went in my hand and under my nails. Have spent over 4/5 hours on the phone to House. First chasing up the product, then trying to get a refund, then again because they refunded the incorrect amount. Hold time on the phone is 20 minutes. Three times it cut out and I had to go back into the queue. Phone staff are incompetent and don't know what they're talking about. Do yourself a favour, shop somewhere else where they care about their customers!
item arrived smashed
Ordered 2 x large 10litre glass drink dispensers and unfortunately one was smashed when we received it. Phoned the helpline straight away. After a 15 minute wait for it to be answered I was assisted by Chloe who was very helpful. While still on the phone to her I received an email from her asking for me to upload a photo of the smashed dispenser. Have done this and it has been processed for a refund. Chloe was very efficient and friendly.
- ‹ Prev
- Next ›
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.