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House - Physical store

House - Physical store

2.2 from 52 reviews

Reviews

(14)
(1)
(0)
(5)
(32)
  • Product Quality
    3.9 (16)
  • Return Claim MadeYes (7) · No (12)
  • Customer Service
    3.4 (16)
  • Warranty Claim MadeYes (4) · No (14)


Sadie

SadieRichmond-Tweed, NSW

  • 4 reviews

Great customer service!

published

Just shopped at your Ballina store.
Was served by a lady called Ilse - she was so lovely. She even wrapped my gift beautifully.
Thanks for great customer service! I'll definitely come back ...

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBallina
Warranty Claim MadeNo
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casserole dish to fit my mircowave

published

I was satisfied with range of products in your store. your staff member was very busy at that time, but was still very helpful to me with finding the right dish.

Customer Service
Product Quality
Return Claim MadeYes
Store Locationwaurn ponds geelong
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

John Z

John ZSouth East Queensland, QLD

If only all sales staff are this

published

I visited the Chermside store in Brisbane yesterday and was amazed at the serviced I received from Meg the store attendant. Not only was she very knowledgeable and friendly but she was able to offer several different products to suit my needs.

Customer Service
Return Claim MadeNo
Store LocationChermside
Warranty Claim MadeNo
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Leonie

LeoniePerth, WA

Customer Service

published

I needed some help regarding a Bacarrat product I had bought from a store. I received amazing help from Joel at Customer Service. It was such a pleasure dealing with him, Thankyou Joel

Customer Service
Product Quality
Return Claim MadeYes
Store LocationGateways, Success
Warranty Claim MadeYes
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John

JohnSouth Australia

  • 2 reviews

Poor refund policy

published

I bought two bread tins which were too large. I returned the next day but the store did not have smaller ones and refused to refund my money. This is not good practice because K mart. Target etc will refund without question.


Sue G.

Sue G.Perth, WA

Rude staff Jooondalup store

published

I purchased a frypan from the Jooondalup store, followed the instructions which stated use low heat as this product is designed to resist staining and discolouration under low heat cooking, pan was stained and discoloured after this one use, returned to the Jooondalup store to a very rude sales assistant who took the fry pan to the back of the store for 10 minutes, cleaned it with stainless steel cleaner the pan was returned covered in scratches we were told by a very rude sales assistant to clean it better wont be returning to house again or purchasing this brand I now know why they keep clearing their stock so often!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJooondalup
Warranty Claim MadeNo
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Bdr

BdrSouth East Queensland, QLD

  • Verified customer

Horrible service

published
Customer Service
Return Claim MadeYes
Store LocationCoomera
Warranty Claim MadeNo
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Bernie22

Bernie22Perth, WA

  • 2 reviews

Rude staff

published

I purchase a wok from Joondalup store , when I got home notice the lid was damaged. I quickly returned to the store to let them know. I was told by a sales assistant that the item was not damaged when she had packed it . What !! I said
I couldnt believe what I was hearing . The sales lady stared to raise her voice at me . I stood my ground and the manager intervened and when she found out that the item was the last one in stock and a display item I was given credit . Not before I was subjected to rude and insensitive customer service .. .will not be returning to HOUSE if this is the way they treat their customers ..
Im soooo annoyed , not the way to treat us customers at all !!

Customer Service
Product Quality
Return Claim MadeYes
Store LocationJoondalup
Warranty Claim MadeNo
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Colleen Large

Colleen LargeHunter Region, NSW

  • 2 reviews

In store staff are Fantastic Customer service is crap wanting me to travels hrs for an exchange with a shop 15 mins away

published

Greenhills East Maitland store is fantastic
Global retails brands customer service is very unhelpful nd ride.. I brought a faulty product before the store remodel. Now I can't get a replacement unless i travel to a shop over 4 hr round trip away that has the product I'm after.
Very bad service

Customer Service
Product Quality
Return Claim MadeYes
Store LocationGreenhills East Maitland
Warranty Claim MadeYes
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Christine

ChristinePerth Western Australia

  • 2 reviews
  • 5 likes

Excellent Customer Service

published

My shopping experience today Saturday 2nd Nov at House Midland WA was exceptional. Customer service by Tobi was friendly and extremely helpful. Tobi helped take the stress out of my Christmas Shopping with suggestion to my ideas of gifts and her product knowledge assisting me to make great choices for my gifts. I would like House to acknowledge Tobi as a valuable employee to your company


Aisha.

Aisha.Greater Melbourne (Metropolitan), VIC

Great customer service.

published

I would like to write about the great customer service. Stephanie gave me excellent solution for my problem. I was very happy with her service. I had a issues in store and contacted to the customer service and they handled it very smoothly which I'm very happy about.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHouse in Greensborough Plaza.
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review


Fran

FranGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Outstanding Customer Service

published

I had issue with a product. I made contact with Melissa from customer service. She listened to my issue and instantly organised a replacement. Thank you Melissa! You made the process so easy.

Customer Service
Product Quality
Return Claim MadeYes

Angelique R

Angelique RIllawarra, NSW

  • 2 reviews

Excellent after sales service.

published

I emailed Customer Service with a comment about a staff member in my local store. I have shopped in this store since it's opening many years ago and have always been treated courteously and in a friendly manner. Earlier this week I had a different experience and felt House should be made aware of this staff member's poor/unprofessional attitude. Stephanie replied promptly and professionally, acknowledging my concern. Stephanie informed me how the matter would be dealt with, which I believe is appropriate and I was very satisfied with the outcome. Profits are important in a successful business, but after sales service is paramount to ensure returning customers. Thank you Stephanie.

Product Quality
Return Claim MadeNo
Store LocationGreenhills, East Maitland
Warranty Claim MadeNo
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Jackie

JackiePerth, WA

Replacement lid

published

It was easy to find the cookware set I wanted. Baccarat always have a great range to choose from. We love our new 10 cookware set. The lid to the sauté pan was the wrong size. I emailed my complaint, which was handled by Senthan, the right lid is being replaced. I am very happy with how my problem was solved.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHouse, morley
Warranty Claim MadeNo
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nedaivic

nedaivicGreater Melbourne (Metropolitan), VIC

Warranty satisfaction

published

Absolutely the best customer service, emailed Baccarat about the quality of a sauté pan. They automatically not only replied but have replaced it & was received with a week. Fantastic response, thank you.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
Tony

TonyNgunnawal 2913, ACT

Baccarat Warranty service - Easy to deal with

published

I purchased the Baccarat , "ROCK" 6 piece cook set 3.5 years ago. I recently identified a fault in one of the pieces so I contacted House through the online warranty service. As I am now living 300km from the nearest House store, I could not take it in for inspection. I was anticipating this to be a problem. However, using the photos, videos and explanations, I provided, the warranty contact at house, Senthan, has organised for the item to be replaced needing to physically inspect it. The whole process took two days from sending the required information to resolution. This is one of the best warranty services I have dealt with and highly recommend it, if there is a fault in a House product.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes

Tammy-louise

Tammy-louiseSouth East Queensland, QLD

Outstanding Customer Service, knowledgeable staff.

published

The staff member that served me, was not only enjoying a conversation with myself, but she was also engaging my 13yr old in the conversation, so she didn't feel left out. I feel this level of customer service is outstanding. The process to sign up to Openpay was both quick and the staff member explained the terms and conditions clearly, she made sure I understood completely what I was signing up to before going ahead with the sale. She was more concerned with me making the right choice for me instead of making a quick sale. My husband was so excited to receive the knife set, he went straight to the kitchen and cooked up a storm.
Kind Regards
Tammy-louise

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHouse in Coomera Westfields
Warranty Claim MadeNo
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1 comment
House
Customer ServiceHouse

Dee

Dee

  • 2 reviews
  • 1 like

Epping store in vic

published

Just amazing customer service. Zoe is always there to give me the best and most honest advice. I feel like I ask A lot of questions but she always makes me feel welcome. Top customer service at epping plaza. Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationEpping plaza
Warranty Claim MadeNo
See all answers
1 comment
House
Customer ServiceHouse

Hi Dee,
Thanks for taking the time to pass on this wonderful feedback. Zoe is a gem, we have let her manager know! It's great to hear our staff are providing an exceptional in store experience. Hope to see you again soon.
Regards,
The team at House


Jeannie

Jeannie

  • 2 reviews
  • 1 like

Poor and Indifferent Service

published
Customer Service
Return Claim MadeNo
Store LocationRockingham Shopping Centre
Warranty Claim MadeNo
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KK_Honest Reviewer

KK_Honest ReviewerGreater Melbourne (Outer), VIC

  • 7 reviews
  • 2 likes
  • Verified customer

Customer service non existent

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationWerribee Plaza Shop 9
Warranty Claim MadeNo
See all answers

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