Hozelock Auto Reel

Not Happy – Purchased two 30m hose reels and they are the worst product I have ever purchased. Does not retract, hose gets kinked and tangles. Cheap woeful product. Do not purchase these under any circumstances. Both going in the bin. Show details

Will not honour guarantee – Purchased two Hozelock 40 metre retractable hose reels from Bunnings. One now has developed a leak from the inside so I took it back to place of purchase.They no longer deal with Hozelock but did give me half my purchase price back.( not satisfactory) I then contacted Hozelock and was informed that the product would be replaced. They requested my… Read more

receipt and delivery document which I forwarded. Hozelock upon receipt of documentation then advised me they do not ship outside of the U K. Product in guarantee period retailer and manufacturer both have put this in the too hard basket and not prepared to help. Suggest you don't purchase Hozelock products particularly if you live outside UK. Guarantee from their perspective has no value in other words they have politely told me to get stuffed.

Waste of money. Cheap rubbish – I have battled a 30 m hozelock for 5 years. It has never retracted properly from day 1 and the hose itself would be the cheapest hose you can buy. I have constantly battled fittings popping off due to the hose going soft in even moderately warm weather. Today I finally chucked it in the bin after the hose stopper failed to do its job and the… Read more

entirety of the hose went into the reel. Having rebuilt it once before, I refuse to go through that again. A warning for anyone considering..... just don't. Cheap. Rubbish. I have had two other reels that get a lot more work, in Hoselink brand, for the same duration and have not had a single issue. Spend the extra and avoid the wasted time and frustration. One star given only because it barely does the job it is designed for.

Not Frog Friendly – We are getting Green Tree Frogs stuck in our hose reel. What can we do to stop it happening and how do we open the reel to remove the Frog.

Great product – Had this hose reel for about 10 years. Great product. Never had a problem with it. Always rewinds completely. Positive ratcheting & hold mechanism. After reading other reviews of this product on this site I am beginning to believe that some people would break an anvil ! Show details

HATE IT! – Just bought one of these yesterday. Used it twice and hate it! It won't retract and I now see that you are supposed to turn off the tap and empty the hose before it will retract! Makes the whole concept of convenience irrelevant! I shall be returning this immediately.

Very disappointed – The hose is very weak and kinks when being used and when retracting. Bought the 25m last year for hubby’s birthday so both very disappointed. Will get a different one next time. Show details

Not good – Bought the 40m and had drama with it retracting properly from day one Now it won't retract along the drum and catches in a bunch and stops in one spot and leaves about 30m hanging? This is the second one I've bought and they both failed

very poor not as good as the original – bought 1 of these when they first came out it was fantastic we was really pleased it rewound straight away without any problems so when it finally gave up after many years bought a replacement last year but sadly this one is absolutely rubbish it will not recoil like the original takes me at least 10 minutes to coax the hose back in and the original hose never kinked this one does , won't be buying another very poor indeed Show details

Impressed with its compact design – Has failed to recoil fully on two occasions but resets ok. when fully unwound and allowed to retract unaided. So I assume the issue was because the product is new and that it will retract more reliably with subsequent usage. Show details

They are AMAZING – We now have 3 on our acreage property. One was given as a gift and we then bought 2 more (30mt retractable) because we loved the first 30mt retractable one so much. We love them, they are super tidy, durable, just all around fantastic, so convenient and easy to use,  Show details ·  1

I love all of mine – I have four Hozelock auto reel hoses, bought over the last four years, and I use them all through the summer, and the two out the back in Summer and Winter. If I ever had to move I'd take them with me or buy four more. Great. Why do I have to write more than fifty words?  Show details

Hozelock Auto Reel Leaks Worse Than a Politician – Bought a 40m Auto Reel 2595 in June 2015. Now it leaks like a sieve from the centre spindle because the two white O rings are worn and need to be replaced. Issue 1: When I bought it I registered the product thinking I would get the 3 yrs warranty extension for a total of 5 yrs warranty. When I went to the web site no record of my account… Read more

could be found so I guess no extended warranty.

Issue 2: Unable to find any information offering after sales out of warranty service of Hozelock products.

Issue 3: No spare parts for the internals available from Hozelock. No information about size of O rings.

Issue 4: Hozelock warn against DIY repairs as only Hozelock Technicians are trained for this - But see Issue 2.

I guess the probable outcome will be that I throw away a $275 unit because Hozelock won't supply a couple of O rings worth about $1.00 each.

Will I buy another auto reel - very probably. Will I ever buy another Hozelock product - not a snowball's chance in hell.

Waste of money – I bought my hozelock 30m Auto Reel nearly 1yr ago and it’s broke already. Its got an extended 5yr guarantee, you just try contacting them though.!!! “Impossible” is an understatement, emailed them 5 times, phoned them on numerous occasions with them just cutting me off. This is the Worst customer service I have ever received from any company... Such a Shame as Hozelock used to do the best hose equipment going...  Show details

Total rubbish don't waste your money – Bought one 30mt auto retractable unit great at first then leaked bad underneath exchanged under warranty, second ok till winter leaked again but i blamed myself for not draining it bought a replacement third pouring out same place still awaiting out come but if replaced straight on ebay and i will buy a Gardena my neighbour is smirking as his was cheaper.  Show details

casingman John – I purchased 3 x 30 mtr hozelock hoses 4 years ago today all 3 are dead - I purchased 4 hoselink hoses 6 years ago and they are still working the same as the day I purchased them. I found the hoselock hose reels can't handle the Australian conditions - for the last 18 months I had to hand feed the hose back into 2. The other hose may have been… Read more

used 6 times in total over 4 years.

To anyone who works hard to earn their money, don't waste it on hoselock stuff. I have a shed full of the stuff that I want to get rid of. I will be changing the other 9 hozelock hoses over to hoselink when they die.

If you buy them for a short term job they are fine but, for the cost they should last much longer than 4 years. I look after all my gear really well so I'm disappointed and also disappointed with the companies response to the issue.

2 years and an offer to purchase more hoses at $176.00 each which to me is trying to buy your silence.

Great quality! Never had a problem – I've had 2 Hozelock retractable hose reels for over 2 1/2 years now and have never had an issue. I use both daily and they haven't had any issues at all, they both retract every time without an issue, even with my kids constantly pulling on them. I'm very happy with the quality!  Show details

Very disappointed – Very disappointed. Waste of money. We had problems from the start that just got worse and worse. It was troublesome retracing, now does not retract at all - you have to manually push it in (if it ever did work again it would take your hand off - but we feel very safe this will not happen) Will never buy another Made in England Hozelock rubbish.… Read more

Buy another brand save yourself the pain of trying to us it just because to paid too much and cant throw it away.

Not fit for purpose – You expect an auto reel to automatically reel in, yes? Mine did this perfectly for 3 summers. Then, bearing in mind this is only used during summer so 4-5 months of the year in NZ, it stopped auto rewinding. I piled it on the deck each time to get through the rest of that summer and the next one. Then it sprang a leak internally and would… Read more

constantly drip, drip, drip, drip for ages during and after using. When winter arrived we took it off the wall and had a look inside (despite Hozelocks warning, my OH is perfectly qualified to do so).

The connections had failed inside hence the leak and the coiled spring had snapped in two places resulting in a complete failure of the metal spring. But that's ok, they offer a 5 year guarantee!

I contacted Hozelocks UK customer service as mine was purchased from UK and shipped to NZ at vast expense because the 40metre were not stocked here. I did not get a reply to emails, so I contacted the NZ reps Horticom. They are unable to help as Hozelock UK will not sell the spring as the tension is dangerous.

At NZ $400, they are not cheap and I certainly expected this hose from a reputable garden supplies company, to last longer. Ours is not stored in direct sunlight, and the hose was never left under pressure. I am really disappointed that they dismiss you instantly and are unable to offer any solution.

I now have a very large useless hard plastic case to dispose of and a 40 metre hose without a reel. :(

No more stops - hang on – I AM Dutch, so pardon my English. Within 5 years the hose is unstoppable when using it. The reel can not be repaired. Only thing left is to throw away. No trust in this qua light for the same prince as concurrence. No coulance because no billing sheet. I will shop around for a new hose. We bought and oadt 115 euro's. Conorm bank aConform 05-06-2012 02-06-12 16:56 BETAALAUTOMAAT WELKOOP HARDERWIJK / HARDERWIJK BA 115,55  Show details

Internal hose/fitting failure after less than 12 months use – Purchased (on discount) in November 2015 but I didn't mount it for some months so it has been in operation less than 12 months. In December 2016 I noticed water leaking from the bottom of the reel housing when under pressure. This progressively increased until late January 2017 it completely failed and all water just gushes out of the bottom. … Read more

Removing the side panel and hose entry point it is clear the internal end of the hose reel has come away from the internal mount point where the water goes in. Can't see the end of the hose as it has disappeared up inside the housing with only an internal reinforcing coil still visible. Other side panel has warning about unscrewing (presumably a strong spring under tension in there) so I don't plan to mess with it.

As others observed, internal hose diameters are quite small although I have not had issues with poor pressure.

A 5Y warranty that only applies if registered online is a con.

Overpriced Hose Reel – Purchased two of the 30m auto reels from the failed Masters Hardware store. The first failed after 6 months( replaced under warranty) the second has failed just after 12 Months. Now the replacement reel has failed after another 7 months. When they did function the product was difficult and not easy too use. The supplied fittings all failed with a… Read more

few months. Overall they are a very poor product selling at a premium price. I will never buy any Hoselock products again. Be Warned

Hozelock Auto Reel-worthless 5 Year Guarantee-they Dont Sell Spares-very Expensive Throw Away – I have RH/Arthritis & can't handwind a hose so bought an Hozelock auto reel,I registered the 5 year guarantee. The hose no longer retracts so rang Hozelock, they say a reg number was sent by email, I never received it so Hozelock won't help. I have my purchase receipt. They wont even repair or sell parts.  Show details

A true throw away item!! – I have just thrown away my second 30 metre Hoselock reel in 5 years, my first one lasted 3 years before it would not retract at all, got a replacement for it no worries but the new one would not retract if there was any water left in in it, this one gave up completely after 2 years! Also the quality of the hose leaves a lot to be desired it was forever blowing out at the fittings and creases when it rewinds.

Fantastic hose can't live without it – I have had my 20 meter Hozelock Auto Reel for a few years and it has worked perfectly all that time with no issues at all. I would recommend this product to anyone looking to buy an auto hose reel. I bought mine new off an Ebay supplier.I take it with me every time I move house.

Hozelock products fail easily due to poor internal hose connections – My Hozelock Auto reel failed after a few uses. It became disconnected in side and it is extremely difficult to reconnect. The problem seems to be the very weak connection inside that joins the hose to the water outlet. I strongly recommend Hozelock fixes this problem as I can see this being an issue for all customers.

Hozelock watering products are OK for 1 year – If you want a low build quality, poor design, poor durability and something that will only last 1 year, then Hozelock is for you or Hozeleak as I now call it. I have spent many hundreds of pounds over the years replacing garden hoses, sprinklers etc that fail after a year. This is not due to frost damage or mistreatment, but the very poor quality… Read more

of the product.

In my opinion, hozelock take lots of shortcuts in design and manufacturing so they can give a massive mark-up and big ready-made displays that garden centres cant resist to the point of only stocking Hozelock products.

After vowing never to buy Hozelock, I am now replacing it with German Florabest which is cheaper and far better quality than Hozelock

So far everything from Florabest has been superb typical German engineering.

Next time when one of your Hozelock bits break, try and get a Florabest replacement, you will immediately be converted. Nothing Low grade expensive rubbish

Not the quality I expected – Purchased Hozelock 2590, 30 meter auto reel April 2012. Thought I was purchasing a quality product - made in the UK. The reel has been carefully used, wall mounted but out of the weather etc. Just under three years and the auto reel no longer functioned. Contacted Hozelock who did not want to know anything about it and told us to contact where we… Read more

purchased from. Bunnings could not have been better. They contacted Hozelock and once Bunnings realised Hozelock were not interested Bunnings allowed us to choose a different brand replacement off the shelf even though Bunnings had no obligation at all to do this as it was out of warranty. I expect a so called "premium" and "quality" (Hozelocks words) product to last more than two years 11 months. I do not recomend this product at all and if my experience was an example of Hozelock's customer care policy then I can't recommend any Hozelock product.

poor quality – Worked ok for a while....then case began to split and hose stopped retracting. Very expensive outlay for a garden hose that is poorly made. Better off buying a manual hose reel.

Rubbish – Junk. Lucky masters gave me a refund without a reciept. not made for Australian conditions, they are made it Britain.

No pressure – The $59 Masters special Hozelock is a case of too good to be true.The diameter of the outlet hose 25m long is too small and not stated anywhere on the packaging that it's only 10mm approx.This has the effect of not generating any worthwhile pressure.I bought 2 of these and they are both being returned for a refund.What a joke and possibly a joke. Shame on you Hozelock.

A touch of salt – The 25m versions is $59 at Masters today 13/12/14, until stocks last anyway. I didnt buy one as I think the inside diameter of the hose is too small. I prefer a 13mm hose and these appeared to be about 10mm. I compared it to a Hoselock hose without a reel, it has 3 yellow ribs you can feel, while the hose in these has 3 yellow lines not ribs. Part… Read more

of the flex I guess, as is the wall thickness. That loose hose was marked as 12.5 mm and appeared to be wider inside and outside diameters. These just looked like they would be under sized for the kind of pressure I like from a hose. Bigger diam hose, gives more pressure at the nozzle.

5 Year Warranty!!! – So far it functions as well as the Holman equivalent. At $50 extra in price comparison, I expected at least that. My background? I had a Holman 30m auto rewind reel. Only 1 year warranty. It died after 16 months. Holman not interested. I then read the reviews here and found it was a common experience. Hozelock offer 5 year warranty. The hose… Read more

feels of superior quality (and has a 15yr - yes, one-five, year warranty) as do the fittings.

The rewind system not quite as sensitive as the Holman however with not having to worry about throwing away $150 every 16 months, I am ecstatic!

Hozelock system is smoother than the Aqua Glide brand (Cheap 'n Nasty - also from Masters Home Improvements but only 1year warranty)

Hozelock is made (I think) in England as that is where company is listed. Regardless of where, it appears to be better quality. Sturdy construction - extended 5 yr warranty More expensive up front?