HP Australia

OMG DO NOT BUY A HP PRODUCT! I bought a HP Omni Desktop with stand. The Screen fell off the stand when I moved it closer to me for work. Screen was damaged of course. HP decided I was to blame so cost of repairs were mine. NO NO NO....Finally after months of rubbish from their so called support, they sent a technician who 1. Failed to bring a new… Read more

screen 2. Brought a new stand that didn't fit!! Try again....Next visit , a week or so later, the technician came again..1. No new screen 2. Stand again didn't fit!!!! Why no screen you say? Well Hp will only replace faulty products if reported within a month!!! The saga goes on...it's a faulty design, the screen could have fallen at any point but I should have told it to fall within 4 weeks...MY BAD :(

We purchased, on the advice of a Harvey Norman salesman, an Hp Smart Tank 7005. (Doesn’t seem long ago to us but we are in our mid 80’s). It was very expensive and been nothing but trouble. We’ve had Geeks2us twice @ $200 a pop. Works for a short while, then says our computers are not connecting to wifi, which they are. Very disappointing! Show details

Absolutely terrible experience. Two failed desktops on the first update. Boot failed! Reached out to HP and they tried to deny, I was transferred around to different people. Then they tried to offer me a small printer and toner! Absolutely terrible and will never purchase anything HP period! It held up business operations for over a month where I had to work off an iPhone Show details

Whilst this H/P Laptop is an excellent device the H/P SUPPORT is nothing but a SCAM, DISGUSTING, and just a MONEY GRABBER by H/P. I have an EliteBook that is about 3 years old. Recently I have been having a small problem. The warrenty of course has… Read more

EXPIRED. I got onto the H/P support web Site and signed up for EXTRA SUPPORT, and paid the fee. I then received an email to say that payment made and my agreement #. I then went onto the H/P web site to get help with my problem. The first screen welcomed me and then requested I put in my device I.D. and the Serial number to which I did . The next screen stated that my Warrenty had EXPIRED. (To which I already knew) the next screen asked me to pay more money and I could possiable get supprt for my problem. So I had already paid for support and before H/P knew anything about my problem I was having,they are asking for more money. I suppose if I had paid the more money I would have got the same message again and again. So the supprt web site you pay the money for something you already know. I then requested a full refund and my details to be deleted from H/P. I received and email from H/P asking for my Contact # Order # ETC, ETC to which I did. Since then ( a WEEK later) I have received NOTHING from H/P how to FIX my problem or the refund request. So this so called SUPPRT by H/P is just a CASH COW, you pay them, and they do NOTHING. I will stick to DELL in future as they do offer support for your money to fix any issues you might have.

Do not under any circumstances purchase a HP product. After spending over an hour online and on the phone with Deepti at HP product support, doing everything she directed me to do I was left a bigger problem than I before we started. She simply stopped responding. Just do not buy HP products.

I'm on HP Coverage type Care Pack. AC power charging issue, logged job on 30/3. No response from HP to logged job for a HP Envy x360 16 inch 2-in-1 Laptop PC 16-ac0000 (8Z200AV) for 9 business days and counting. I Made contact with HP on 1/4 and all I got told was "I could see that the case is already been processed for service. You would be… Read more

notified regarding the service and you can expect the call from the onsite tech."

Another few days go by with continued no contact from HP. I contact them again today 11/4 to ask what is happening. HP's response "Thank you for your patience. I have now elevated the case to the concerned team. Please do not worry — the team is actively working on your case and will get back to you at the earliest. Rest assured, your case is being closely monitored." and "I completely understand how frustrating this must be, and we sincerely apologize for the inconvenience caused. I will escalate this directly to the service team right away, and you will shortly receive an update from them with the ETA for the service."

So after 9 business days and counting still no action from HP and they only dialogue I've had with them is when I've intitiated it to ask when or what is the hold up.

I don't think HP should be charging customers for support packages if they can't provide the support in a timely manner and also make no effort to contact the customer when they can't meet expectations.

My HP Coverage type Care Pack details that I paid for are as follows:

Service level Std office hrs std office days

Standard

Next available tech resource

Country Coverage

Not Applicable

Standard Material Handling

No Special Coverage

No Limitation

No Specified Repair Time

Third Coverage Day

No Specified Restoration Time

DO NOT BUY THESE PRODUCTS - Horrific customer service. Awful to deal with, pass you onto different customer service call centres. Do not reply to emails. Absolutely shocking. Have started the process of a complaint with Australian Consumer Protection.

I purchased a laptop, and the laptop went back and forth between two states numerous times, before going back to the warehouse for unknown reasons. And although the laptop was at the warehouse, HP told me it was now no longer available, so please choose a different HP product from their online store—they'd give me a refund for the one I wanted. … Read more

Needless to say, I didn't buy from this store again. Instead, I went and purchased an ACER laptop. The support from the HP team wasn't brilliant either, to say the least. I had to keep chasing for information, which was a massive red flag in hindsight.

NEVER BUY HP Bought HP ELITEBOOK. Around 6 or 8 months ago and its stop working and no support from HP at all. Never ever buy HP products. HP is really trash in products and services everything. Show details

Spent 1 hour 12 minutes on a phone call to HP to resolve a HP Printer problem. The "expert" did not have success. I was told it was my internet providers band problem. I solved the printer connection problem with out contacting anyone else ... 76 yo female!

The HP ink plan is a complete rip off. You spend most of the page allocation printing pages to get their printer to work or recognise the cartridges then they charge you for excess pages. Worst part you dare unsubscribe they disable your perfectly good cartridge and make you buy 3rd party ones. It’s an appalling scam. Show details

A one star review is way too high for the quality customer service provided by HP Support. Regret buying their printer (HP Officejet Pro 9012) but their support is absolutely deplorable. Responses are delayed - often 30mins plus - not attentive to the issue on hand. Replies appear to focus on non-related or relevant issues. They answer (when you… Read more

are lucky enough to receive a reply) to things that are not the problem, ignoring other more pertinent questions or matters. Best to avoid at all costs.

Tried to install an All-in-one pc, error from the beginning. Technical support tried over a week but could not find fault. I requested a replacement but was ignored. Was advised to keep running diagnostics. All test came back as normal so far. Requested a replacement again but was still ignored and HP wanted to do further diagnostics. Terrible. Show details

I'm posting this detailed review because: - When I sought technical support for a new HP printer, I didn't get any but was instead spoken to rudely and aggressively by a poorly trained HP advisor. - Since then, over a period of more than a month, I've attempted to contact HP by 3 of its support options (Whatsapp, phone and email) but every… Read more

attempt to engage HP in constructive discussion regarding the lack of service and inappropriate behaviour by a member of the HP Support team has failed.

Here's what has (and mainly hasn't) happened:

I bought an HP printer during the Black Friday sale on 01 Dec. 2025. I was told that if needed, as had been the case with my previous HP printer, HP Support was available to get the new one working wirelessly with my Apple devices. Information on the packaging also indicated this.

At home, I followed the HP Reference Guide to set up the basics then, as instructed, logged on to a designated HP website.

HP TECH SUPPORT then called me.

I asked for help to connect my new HP printer via wifi to an Apple Macbook. The Tech Support guy [hereafter referred to as TSG] had an abrupt manner. He made derogatory comments about Apple devices and said HP printers are designed to work with PCs.

I explained that my old HP printer worked wirelessly with my Macbook and that I‘d been sold my new HP printer on the basis that it would too. I politely asked TSG again if he would help me connect the HP new printer please?

After an unexplained delay, TSG told me to install an anydesk.com app which I did. The app failed to function and TSG became angry and aggressive, telling me to wait while he "checked with someone else".

When TSG eventually came back, his manner was overbearing. He asked if my Macbook had a Sierra Operating System [OS]. I replied that Sierra was an old and now superseded Mac OS.

TSG then reeled off the names of various other Mac OS, the most recent of which was Big Sur. (which was 5 Mac OS upgrades ago).

I told him that my Macbook had the latest Mac Tahoe OS.

TSG then told me in a dismissive way he couldn’t help me because I didn’t have a PC and he didn’t have instructions for the current Mac OS.

When I started to ask a question, TSG spoke over me, yelling in a loud, aggressive, bullying manner.

I asked him to let me speak please and said that as he hadn’t been able to help, it was probably best that I contacted Apple Tech Support.

The call was so stressful that by the end of it I was shaking.

(Later, a pleasant, helpful Apple Support advisor quickly and efficiently helped me connect the new HP printer wirelessly.)

I expected HP to send a follow-up survey as had been then case on the few occasions I'd ever rung HP previously over the past 20+ years that I've owned HP printers.

COMPLAINT LODGED

After a week no survey was received. So, on 12 Dec 2025, I contacted HP Support. An automated email confirmed my complaint with a Case No. and listed Whatsapp among the HP support options.

I messaged HP Support via Whatsapp with a report of what had happened. An HP logo and HP Support user name indicated I'd messaged the right Whatsapp chat address.

After 4 weeks, I'd heard nothing from HP. My Whatsapp msg was still showing black ticks (but not blue), indicating that it had been received but not read.

PHONE CALL TERMINATED BY HP

On 09 Jan 2026, I rang HP Tech Support again and spoke to [Name Removed], a man with a helpful, understanding attitude. I quoted the HP complaint Case No. and briefly explained the situation. [Name Removed] put me on hold while he spoke to a colleague. Then he transferred my call to someone who he said he hoped could help me.

I had to wait 15 minutes on the line before a woman said "Hello". I replied "Hello" and she claimed to be unable to hear me. I spoke louder and started to explain my complaint. The woman kept claiming to be unable to hear me as I persisted in trying to make myself heard. Then she told me I wasn't there and terminated the call.

It may have been a coincidence, but never once did the woman speak while I was talking - it was as if she could hear me and waited for me to pause before she spoke.

EMAIL REJECTED

After this frustrating phone call, I sent an email to HP at its listed complaints address, aufeedback@hp.com . I gave a full account of my complaint including my unsuccessful attempts to raise the issues by Whatsapp and discuss the matter by phone.

In return, I received an automated email advising that my email could not be delivered because of a "permanent error" with the aufeedback@hp.com address.

There was something unusual about the timing of the automated email. In my experience, an email advising unsuccessful delivery because an address is invalid is normally received within about a minute of the original email being sent.

I sent my email to HP on 09 Jan 2026 at 15:49:54 ACST but the email advising delivery failure was not received until 16:28:50 ACST. My wifi was functioning throughout this period. Who knows what happened to cause that 39 minute interval?

FINAL ANALYSIS

For HP not to be able to provide tech support it promised for something as standard as connecting one of its current printers to a device made by one of biggest multinational technology companies on the planet is pathetic.

For HP not to provide a user-friendly accessible means for a customer to raise concerns about the abysmal quality of its tech support, thereby compounding the problem, demonstrates disrespect and a disgraceful lack of professionalism.

If HP had fulfilled its responsibilities at any stage, this review would not be here.

But HP didn't.

All HP has done has done is profit from my purchase and then repeatedly waste my time.

would give them ZERO stars if i could. Support is non-existent.....never respond to emails....never get senior person to call back. Support is provided by overseas call centres and nobody is authorised to resolve issues....they simply transfer you to a more senior person and then they in turn transfer you to another senior person our another… Read more

department and on it goes and each transfer i need to start from the beginning. also the calls drop out and nobody calls back. they cannot escalate the matter outside the call centre to senior management in Australia so the matter never gets resolved if it requires ACTION from more than one department. HP agreed to replace my brand new laptop as it was missing a critical security feature (which is standard with another manufacturers, so can't understand why HP would skimp on this for a few cents) with a smaller unit containing the critical security feature but as similarly priced and had similar specifications. This was good and fast resolution but not fully implemented....one department contacted me to pickup the old unit but nobody had actioned the replacement.....now weeks later....nobody knows what happened is is authorised to resolve the matter.....they are simply call centre people with no authority or knowledge of how to escalate the matter to a senior person. we had a solution and now weeks later nobody at HP can make it happen. USELESS USELESS USELESS......this is what happens when you outsource customer support to an overseas call centre and give them no authority to fully resolve an issue......i feel their pain as all they want to do is to make it somebody elses problem by doing continuous transfers.

Worst form of hijacking the consumer I have ever experienced and its expected these days but was not expecting this from HP on this level. The printer subscription for ink is a upfront lie. Then the printer keeps on messing up your pages so you run out of prints for the month. Have to print 10 pages and hope that one comes out not fumbled up and… Read more

printed square which is a nother problem, makes you think if you pay per page but the prints are all shaite its a nice way to squeeze just a little more out of the consumer, this all happens when the printer is online and its constantly going offline! Now we have not printed anything for months buuuuuut we still payed for our subscription now if I cancel they lock my printer out and I cant use it anymore because the ink inside the printer that I bought belongs to then, am I not in credit?? Try to contact them for help or warranty claim, Noooooooooooo that does not work either as their website keeps redirecting you to the main page. So bad customer service bad product quality bed experience equals bad review. This is a fairly new printer and its going to the bin!! Will never buy HP ever again. Dont even try to say sorry.

I have been chatting with HP Suppprt via WhatsApp for over 2 weeks in relation to issues I am having with a printer and after identifying the firmware is faulty I was told today they will replace the printer but only with a refurbished printer and I have to keep the power cord and the cartridges which have depleted because if the number of prints… Read more

I had to provide them because if the issues.

Also, it is still under warranty because I bought it in October 2025.

I have been a HP consumer with laptops for years and I regret buying this printer and a new laptop 2 weeks ago, so think twice before purchasing a HP Printer.

Buying is robotic! Trying to contact or receive contact to return anything is a nightmare. Zero response!! I’ve written many emails. Rang. Cut off from chats. It’s disgusting. I would never recommend. I am extremely disappointed. Show details

I’ve had a very disappointing experience with my recent HP laptop purchase. I requested to return the product immediately after receiving it due to a change of mind. The laptop is still sealed in its original box, but it’s been almost two weeks and I haven’t received any response from the HP support team. I’ve called several times to follow up on… Read more

the return process, but they haven’t provided a clear answer or sent any email with return instructions.

The worst customer service ever. We purchased a HP Pavilion laptop for my childs schooling. We purchased the additional care pack for $385 which boasted a 3 business day turnaround for warranty repairs. We had an issue with the touch screen. The incorrect parts were sent out to our local technician. The tech came back with additional parts and… Read more

replaced the screen which failed to work as a touch screen. HP technical support tried to assist me by reloading windows believing that may be the issue which crashed the computer. Our child has been without a working computer for school for over 4 weeks. 19 calls later, over 5 hours on the phone to "customer service" still without any success. Absolutely disgraceful.

Terrible customer service. They are out to get your money. I bought a Z Book Studio 16 inch for 5500 AUD. While still under warranty the laptop screen failed. It was bought on site warranty contract. The problem is that they do not have an onsite support team in Australia and any support call takes you to an offshore centre that is not able to… Read more

coordinate with local hardware or technical team. HP did not respond to my support request for 2 days!

On the eve of an overseas trip, I was promised on site support on Friday. I waited whole day for the technician and nobody landed up. I had travel overseas for an important business presentation and training event without my laptop and was forced to buy a reliable Mac.

HP only supports their corporate and government sector customers. Please do not buy a HP computer as a private or small business customer in Australia. Level of support is absymal despite paying for a 3 year warranty.

After a great deal of effort, got HP to recognise my PC is still under warranty. Now getting them to fix a problem with Wifi (I suspect it is hardware) - now that is proving really difficult. I guess I can't complain, I purchased the cheap, Chinese-made product. I suppose I was reliving the time when HP meant top quality, reliable computers.

Laptop was either a lemon or shouldn’t have been released to the market as it was so slow that it could barely be used. I went back and forth with HP sending it back and having it looked at by techs and trouble shooting - a very unreasonable amount of times. Then I asked for refund as it was not fit for the purpose it was sold for. This was denied. Absolutely do not recommend this companies products. Show details