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HSBC
1.3 from 369 reviews

See the Best Banks in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
13
4 star
7
3 star
6
2 star
19
1 star
324

Will NEVER use HSBC

published
Transparency
Customer Service
TopicCredit Card Application

Harry

HarrySydney, NSW

TERRIBLE - Would not recommend to anyone

published

I tried to apply for a HSBC credit card. The online application process was torture as it went around in circles asking for the same documents to be scanned in more than once. It was difficult to follow. And, after going through this terrible process and waiting over 2 weeks, it took ME to call them to find out the status of the application only to find out it was declined. Not sure when they planned on telling me.
Plus, they couldn't give me ANY word as to why it was declined. I applied for 2 other credit cards with major Australian banks and was approved within 4 business days for both. Horrible customer service and procedures. Would never deal with them again.

Transparency
Customer Service
TopicCredit Card Application
tonyv

tonyvSydney, NSW

  • 7 reviews
  • 5 likes

Worst experience

published

I joined this bank to get their global card when travelling overseas. I've never experienced such a complex online security system in my life. Dont get me wrong, ive got nothing against online security but the HSBC login, transfer money process is a joke. It is too complex and takes too long. I mean, logging on, generating the secure keys based on what transaction your performing etc. I do internet banking with ANZ and its easy to use

Transparency
TopicGeneral Transactions and New Account
Rachel J.

Rachel J.South East Queensland, QLD

horrible to deal with- blocking cards no reasons

published
Transparency
Customer Service
TopicGeneral Transactions

realbuyer

realbuyerWestern Australia

  • 2 reviews

pretty hard to make payments online

published

they block payments like no tomorrow so it's no user friendly, you have to call them to ask them to remove the restriction each time. pretty annoying I mean seriously they even block Facebook

Transparency
Customer Service
TopicGeneral Transactions

Che

Che

  • 2 reviews
  • 2 likes

Pathetic

published

Applied for CC got conditionally approved and next day their customer rep made a call to verify and he just stupidly converted out home mortgage to Philippine peso just because he is based in Philippines! What a shame!!! after asking me for Billing statement declined my application! it is so pathetic why would you hire for customer rep based offshore and would convert the money to other currency?!?! Hsbc time to move your customer rep back to Australia!!!

Transparency
Customer Service
TopicCredit Card Application

RSS

RSSSydney, NSW

Terrible App and unreasonable staff

published
Transparency
Customer Service
TopicCredit Card Application and General Transactions

corinne L.

corinne L.South East Queensland, QLD

Terrible mobile banking app

published

I moved our home loan to HSBC about a year ago because they were offering a great rate and the loan suited our needs. We also moved the rest of our banking. No issues with the loan so far but I’m seriously considering moving all our business elsewhere because the mobile app is so shocking. Is this really a global bank with such a terrible app experience? I have no patience for it and would rather move all our banking than have to deal with the frustration caused by this primitive app.

Transparency
Customer Service
TopicGeneral Transactions
Apricot

ApricotGreater Melbourne (Inner), VIC

Terrible

published
Transparency
Customer Service
TopicCredit Card Application, General Transactions and Loan Application
disappointing

disappointingPerth, WA

  • 2 reviews
  • 1 like

Find another bank

published
Transparency
Customer Service

Disappointing

DisappointingSouth-Eastern Region, NSW

Poor Experience Opening Saving Account

published

Very poor experience during opening an account online. The number of questions and type of questions is pretty "impressive", for example, I was opening a SAVING Account and the question was what would you use the account for? Well, let me think before I will give you an answer. Dear HSBC, opening an account in the 21st century using modern technology should take no more than 5 minutes!!

Transparency
Customer Service
TopicNew Account

Tracey. NT

Tracey. NTGreater Melbourne (Inner), VIC

  • 2 reviews

Terrible customer service!

published

Called to have a card close as I haven’t used it for over 7 years. They ID me, in the end they said they couldn’t closed the card, asked me to go into a branch ( the closest one to me is 30mins away).

Transparency
Customer Service
TopicGeneral Transactions

RRR_10

RRR_10Metropolitan Adelaide, SA

Terrible Customer Experience

published

Just signed up for their everyday global account as they offer an $100 bonus and 2% cash back on paywave subject to certain conditions, which is great.
The app is terrible. Extremely Slow, looks super ancient and I've found it to be buggy. The set of security questions, passcodes and passwords required to get the account fully working is nothing short of ridiculous.

Transparency
Customer Service
TopicNew Account

Andrew T

Andrew TGreater Melbourne (Metropolitan), VIC

Worst bank in the Western World - I'm dead serious

published
Transparency
Customer Service
TopicATM Experience, Business Banking, Credit Card Application, General Transactions, Loan Application and New Account
Steve P

Steve PSouth East Queensland, QLD

Worst Bank I have Ever Dealt With

published

No Customer Service. Never Send Statements. Useless Call centre in the Philippines. No One ever returns calls. A complete waste of time. Glad I have moved away from HSBC. Now persuing legal action for damages.

Transparency
Customer Service
TopicCredit Card Application and General Transactions
Ange

AngeGreater Melbourne (Outer), VIC

  • 2 reviews
  • 3 likes

Terrible

published

Took 4mths to resolve an extremely obvious & significant fraud charge on my credit card. Throughout the process I was constantly harassed by their CS team re late payments but had been told not to pay any additional payments on the additional charges. I was also charged interest, & late fees and every time I asked they said they looking into it. Matter only got resolved after I made a complaint to the Banking Ombudsman. Stay clear of them!!

Transparency
Customer Service
TopicGeneral Transactions

Sam G.

Sam G.Greater Melbourne (Outer), VIC

DON’T WASTE YOUR TIME

published

Absolutely the worst company to deal with. I could of got a home loan sorted in the time frame it took to approve a credit card. Over 2 months wait to just get a update on the status of my application.

Transparency
Customer Service
TopicCredit Card Application

Hossein

HosseinGreater Melbourne (Outer), VIC

  • 4 reviews
  • 2 likes

Home loan

published

I switched to HSBC as the home loan process was so fast and smooth, Thanks to Mortgage choice (hoppers crossing) , my home loan refinance was hassle free and saved me a lot.
Very happy with their product and serivces

Transparency
Customer Service
TopicGeneral Transactions, Loan Application and New Account

homealone

homealoneCanberra 2600, ACT

  • 17 reviews
  • 6 likes

Horrible customer service towards new customer who wants to open an account

published
Transparency
Customer Service
TopicNew Account
1 comment
homealone
homealone

We went to ubank instead, 5mins online application, 10 mins in post office to verify the identity, the next day ubank account is fully operational! What a shame, HSBC!


berzy

berzy

  • 6 reviews
  • 2 likes

disgraceful customer service

published

Wish i had read these reviews before i joined HSBC they are all true. presently waiting for a complaint
to be addressed and its impossible to speak to someone who can help. Two weeks now and just
received an email to say sorry another ten business days. The customer service is dire. You have been warned stay clear of this bank.

Transparency
Customer Service
TopicGeneral Transactions and New Account

Page 1 of 19

Questions & Answers

David G

David Gasked

I have just opened an account and then I read the reviews. I am now thinking twice about transferring some money. What ia the bank going to do to address these issues?

4 answers
Steve P
Steve P

The bank does nothing.
Once it has your account that's all that matters.
No customer service from that point on.

fred f
fred f

Nothing because people just use this site only to ‘keyboard complain’ rather than contacting the bank directly to address their issues.

ben dover
ben dover

Ask the bank but my guess is NOTHING


Politeness

Politenessasked

Is HSBC the worlds global bank
Or
is it the worlds rudest bank?

8 answers
Joe1959
Joe1959

Definitely the rudest and there are so many better choices out there. From now on I am sticking with the NAB.

Mink
Mink

The rudest, most inefficient, expensive and most difficult to deal with - and coming from an ex employee. Stick with the local banks with efficient processes and appropriate resources located within Australia.

Ex HSBC
Ex HSBC

Rude, costly and incompetent. Hugely frustrating to deal with. A bank getting worse and being left behind.


Get an answer from our members and HSBC representatives

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