HSBC

We had multiple issues over the years with HSBC, including VISA network being down for a day with no communication, Debit Card being revoked while overseas on holidays, etc. The latest is that HSBC is now withholding 47% of the interests despite we provided our TFN numbers in 2020. It took a year and multiple attempts to opened this saving… Read more

account.

That is just how bad it is.

Their customer support has been less than useless, and dealing with HSBC for any reason is excruciating. We cannot leave due to our home loan.

HSBC simply doesn't meet minimal industrial standards.

Been with this bank for years. One day I got an email from them to say I’m a premier customer. We just got back from holiday and the missus has been nagging me for some renos and I thought I’d take this chance to get a loan to do the renos and leisurely pay it off. Got in touch with their premier banking manager. Horrible English. Sent her all the… Read more

documents. She emailed back asking for something that made no sense. I replied saying I didn’t understand what she meant. Instead of calling me to explain, she kept emailing asking for the same thing over and over. At this point I don’t think it’s going anywhere. Don’t fall for their premier banking nonsense. It makes no difference.

I had a credit which I finally paid off. My card expired and HSBC sent my new card to the old address but still charged me for it. I never got the new even after I updated my address. Furthermore, I couldn't access my account online apparently if you don't access the account frequently, they cancel the online access which I didn't know. They… Read more

kept sending me text messages but no one bothered to call me to rectify the situation. In desperation I wrote to them. I found out that I had overpaid the credit by over $300. Asked them to refund me the money and I had to go through a whole lot of circus and put a formal complaint with AFCA. Still haven't got my money back even after sending certified copy of my licence and passport. They are absolutely totally useless and if anyone is thinking of using HSBC run as far away from them as you can. Their customer service is non existent and abysmal.

I've been Premier customer for 15 years now and wondering how much I've put up with subpar services over the years. A bank of this size still can't process a PayID transfer and a transfer between banks is not instant... in nowadays terms, this… Read more

sounds like "stone-age banking". So, the money is no longer at the original account... it's not at the destination account... and I can't do the operation I was supposed to do with the said transfer and will have to wait for a day with the money in the banking limbo (generating interest for already deep pockets). Epic failure.

As soon as feasible, and convenient, I'm moving my banking somewhere else.

Do not trust HSBC After 20 plus years with the bank with excellent payment history and I’m being harassed for payment even with an agreement over a card that was canceled by bank with no plausible reason given.They are very disrespectful and use stand over tactics Long wait on phone multiple transfers to different departments

Pay online to hsbc card, your money disappears for days on end while hsbc uses it. Paying Cash is only possible at a branch, no longer possible at a Post Office, hsbc has effectively closed thousands of branches Australia wide for those wanting to… Read more

make a cash deposit, this bank is predatory in the extreme, all about maximizing profit, not customer focused at all. I’ve been with hsbc for over 10 years, ditching them soonest

I recently had a convoluted account suspension at a very stressful time period resolved with Anica at the Collins Street branch in melbourne and just wanted to say how wonderful and pleasant she was to work with. The situation has now been resolved and I am happy with my experience and the service provided to me by Anica and the team at the Collins street branch! Show details

I've been with them for many years after moving away from Aussie banks. Every experience has been cheaper, better and more professional. Associated share trading account was behind for a long time but improved now with interactive brokers tie up. Agree with some, when your accounts are low they can move you on quickly but if you're at all… Read more

financially competent then you're miles ahead of the old skool aussie fee takers. not as high interest as the specialist savings banks ing judo etc but more mature and fully international.

might be leaving the country soon unfortunately ...

I am impressed and grateful for the efficient and patient service given by Alex Truong of your Canberra Brunch at Ainslie Place Canberra. I am 83 years old. Due to my need to travel overseas and my worry of carrying too much cash. He has recommended me to use HSBC Everyday Global Debit Visa Card, helping me to set the account and installing the… Read more

HSBC App in my mobile. Since then I have visited the branch 3 times yet he didn't show any annoyance but instead, show me the ways again and again. In the end I have learned the way and am looking forward to enjoy using such a good product in my upcoming travel. Perhaps third time lucky is a good old saying. Please pass on my thanks to Alex.

I have since passed on my recommendation to the rest of my family and will do same with my friends.

Ching Canning Canberra

This bank is absolutely abysmal. Don't be lured in by their lower looking interest rates, the redraw facility they offer eats your money. All interest charged is deducted from the available balance, when I had a westpac account this was not the case, they have eaten up thousands of dollars in interest from my savings, it is a completely pointless product. I am refinancing and I will never EVER use HSBC again.

doesn't process incoming deposits before 7am so if you have your wages or pension deposited into a hsbc account it won't be processed b4 7 am customer service is extremely poor Show details

HSBC is an international bank, yet its interbank transfer capabilities feel outdated. Transfers are not processed instantly, and PayID functionality does not meet the standard expected in Australia today. This creates a situation where funds leave the source account but are not available at the destination, effectively placing customer money in… Read more

limbo.

The transfer limit framework adds further frustration. Customers are required to contact the call centre to increase limits for certain amounts, and for higher limits, a physical branch visit is required. The process involves multiple verification steps, including OTP authentication routed through the call centre and additional security questions such as country of birth, making the overall experience cumbersome and time-consuming.

From a customer perspective, these policies appear overly restrictive and poorly designed. The delays and limitations create the impression that customer funds are being held unnecessarily rather than enabling efficient transactions.

Given the maturity of Australia’s banking system, such practices are difficult to justify and are not aligned with modern customer expectations. It would be appropriate for regulators such as Australian Securities and Investments Commission to review whether these policies align with fair and reasonable banking standards.

Unless there are meaningful improvements, I will be considering moving my banking to an institution that better supports modern payment needs.

Save your time and never bank with this peace of trash. This bank is still stuck in 1950s and lack any modern technology. It does not support Osko and randomly hold your transfers for 2 business days even though you have transferred btw same account thousand times. I transferred my money from HSBC to my Banksa account which i have done money time… Read more

before but instead of fast transfer it went into some local transaction and now i have to wait 2 freaking days to get the money. My mortgage was due and now im stuck. Worst decision of my life banking with these morons.

Worst bank for customer service. Card blocked through their own faulty machine. Branch verified my security details and still refused to unblock MY card . Surely I am the OWNER of my money. Long wait time to be seen also. Terrible service

If I could do zero stars I would, the absolute worst experience I have ever had with a bank, trying to payout my home loan, it should be an exciting time but its was an absolute nightmare, they continued to Direct Debit my account after the loan was paid out then to try to get the funds back it was impossible, cant make a payment from the home… Read more

loan online, had to install an app that kept giving an error so it wouldn't process, their error but my problem to fix, they wouldn't just refund it, then closed my account without telling me taking more fees than they had advised would be charged. customer service department give different information to each person you speak to, would never ever recommend them, would rather pay more and go with one of the big banks, at least you can go into a branch and speak to someone

HSBC bank is an absolute disgrace of a bank and should be investigated by fair trade nsw. Today we received notice all our accounts will be closed despite being premier members for 20 years. No reason and 30 days to close and get a new home loan and credit cards. Set up new recurring transactions. Update Medicare etc. if anyone at hsbc is reading… Read more

this please know how bad this is. 30 days? No reason? I will be taking legal action and look forward to an hsbc rep explaining this in court .

We were absolutely shocked that HSBC Business froze our account and closed it without notification. We opened the account for our business and we had signed everything electronically as that is the way now, when HSBC sent a letter to say that one of the signaturies had not been completed. So we went and did another digitally . We did not here… Read more

anything from the bank so we thought that all was ok, until we went to use our business card to purchase something for our business only to have it declined. We then went onto their chat and they stated that a letter had been sent out and that was it. We then went into the bank and found out that the account had been closed and our funds were being sent out in a cheque. The reason being that the signaturies had not uploaded. So for me that just says that there is something wrong digitally. I was absolutely disgusted with the way that they had just closed the account without any notification to us. They had stopped all direct debits. We now have no funds available to us to pay for our purchases that are need for the weeks trade. As far as I am concerned this is the most disgraceful way to treat small businesses.

The performance and app system used by this bank is appalling. They do not mind wasting customers' time. Their phone banking service after hours is especially appalling, inefficient and incapable. The staff is unprofessional, undertrained, and provides incorrect information, acting ignorantly. Last night, two of their staff members wasted two… Read more

hours of my time on the phone and were unable to resolve a simple matter. One of the staff promised a service to be done the next day, but it was not true. I have never been so angry with the performance and service of a bank as bad as this. I would not recommend their service at all. Even a one-star rating is overrated. They deserve no star at all.

I recently got coned by a doggie tradie on a rangehood roof exhaust installation job. He didn’t install the kit I provided as he agreed and what he did install was substandard and done incorrectly creating a strong risk of water damage to my kitchen in the first storm, and longer term, an extreme fire risk from the grease trap created by the… Read more

incorrect and wrongly installed ducting. As the tradie concerned would not take me calls for days, and there were bad storms coming, I had no choice but to buy another kit and replace it myself. I then requested charge backs through combank (the card I paid the deposit) and HSBC (the card I paid the balance) on the grounds that he had not provided the goods or services I paid for. HSBC refunded the money within days of my initial request, but give the merchant 30 days to respond. Combank, however, didn’t do the chargeback until after a full investigation, even calling me to clarify details. So the month had almost expired by the time combank done the chargeback. This seems to have prompted him to dispute the HSBC chargeback, which he did with a pack of lies. Fortunately, I had photos of everything he had done and was able to offer proof to counter his claims, even able to prove some of his blatant lies like his claim that we tested the range together before he left and I was very happy with his work, this was supposed to have happened while the whole upper north shore was in the middle of a two hour plus blackout (I proved HSBC with links to the news story with the time and dates). I even gave them the contact details of another independent tradie who was there the whole time on a different project and with me when the power came back on and we were able to test it, but despite this matter going back and fourth a few times, and a complaint with their customer service department, they have never attempted to contact him or me. In every response they ignore my evidence in their obviously one sided approach to this matter and side with the scammer. First I get victimised by the conman, then again by HSBC having to spend many hours gathering and submitting evidence that they just ignore. I will be lodging a complaint with AFCA, and unless I receive an apology and adequate compensation, I will be closing my account after nearly 20 years of be a good customer.

Avoid at all cost. Lost credit card they will not replace until I can prove I’m better at making freq payments. I joke not. How long will I have to wait ? A FEW MONTHS… I’ve never missed a month. I have $2k in credit available and I cannot get a replacement card. A DV victim and now I can’t leave my situation. I’m beside myself. Show details

Customer Service was awful, disrespectful and inefficient! Personal experience at Queen St branch, QLD was nothing to be desired. Visited bank with intention to open a new account. The staff member was discourteous, and unhelpful. Anyway, to cut a long story short, this bank declined my application for a new bank account which now in hindsight was… Read more

a REAL BLESSING after so many negative reviews and ASIC taking legal action against the bank for alleged failures to protect customers from scam! One sentence to summarise this bank- Stay away!

I opened a HSBC transaction account 6 months ago and want to download the transactions in excel format. The statements are in pdf format and online banking only lets you download transactions up to 90 days. So chatted to a customer service representative and she effectively told me these are my only options. I asked if she could then email me the… Read more

transactions in excel format and she said she can't do that as it is only available on online banking. HSBC is the worst bank I've ever dealt with in Australia in terms of user-friendliness of online banking platform and helpfulness of the customer representatives. I have had accounts with all big 4 banks plus a couple of medium banks and this service is readily available with all of them. I'm not even asking for old transactions from years ago. For context, I can still download transactions from closed accounts from 2 years ago with Commonwealth Bank. I don't believe I'm being unreasonable here. I'll be closing the account.

Had an HSBC credit card for over 6 years. You never used to pay a fee to have a credit card but it is now $199 per year. My card got hacked last year and the nightmare to get the costs off my card and weeks of waiting to sort it out and countless phone calls as they clearly didn't feel like communicating. I then go online and if you are a new… Read more

customer getting a credit card with HSBC your fee is free for a year. So e-mailed and asked why they don't treat their regular and good customers like that and told there was nothing they would do for a customer that has been with them for over 6 years. They flatly refuse to give me one years grace like they would a new customer. So closing my account out of principle. Loyalty means nothing at HSBC. They used to be really good but clearly are not getting the message that loyalty counts.

Zero is their number. I paid out my mortgage and signed the discharge papers months ago, only to learn during the sale process that the bank still holds the title authority to MY FULLY PAID PROPERTY. What a bunch of cons. Then they lead you in circles when you try to make them transfer the title authority to your conveyancer when you have to spend… Read more

hours on the phone or come in in person to claim the right to what was yours ages ago. They never tell you that they needed official instructions from me for authorisation of the title release and would’ve been happy to own the title forever if I hadn’t sold it.

The phone operators are also a bunch of morons, hopeless and helpless chickens without brains who can’t even transfer a call to the right mortgage officer who handles my case.

WORST BANK EVER!!!!!!!!