Unable to resolve any issues
Untruthful customer service- made multiple promises, none of which were fulfilled
Retained my money over an extended period- unable to release it 'due to policies'- just a money grab.
Don't be taken in by offers of high interest- substantial amounts are deducted when account is closed- interest is paid a month after it is earned and they say that interest is forfeited for the month or months in which any withdrawals are made.
This is in line with most other banks, but HSBC seem to have no social conscience- they ALSO keep the interest for the previous month, even though no withdrawals were made in that month- an HSBC action which could justly be termed theft.
Good product but not a good system
HSBC products are fairly good if you can get them! been with them for 6 years customer service is not reliable, they are quite polite just not knowledgeable, and not communicative enough. It's very hard to make any changes, something like request to increase your credit limit can be endless nighmare and may not even get response and forgotten. There is a serious issue with the flow of their process. I am still keeping account open just as a spare cause their product is actually quite good, but not really trusting them to be my primary bank.
Worst bank ever!
Been with them 2 years, the absolute worst bank I have ever been with! Appalling customer service, extremely hard to deal with. Takes forever to get anything done with them. Inconsistent information depending on who you are speaking with. Counting down the days until we can change our mortgage to another bank. If you are thinking of getting your home loan with HSBC. One word. DON’T!
I submitted an application online for a credit card and balance transfer. I provided documentary evidence of bank statements etc. as well as all the other required information.
I got an email to call them to verify some things. A very rude person called 'Trish' didnt understand what I was saying and then wanted more information. Tax statements, underpants size.
I have 100k in savings and no mortgage.. Yeary income of over 90k plus WTF else do they need
She was insulting to say the least, it was like I had commited a crime the way she was asking me questions.
Application cancelled!!!! NO way of ensuring that all my private info submitted remains private. NOT HAPPY
This bank is absolutely disgraceful!!! My travel card has 2 years until expiry however when I went to put money on it for travel was told my account has been closed. I leave in 2 days and have no travel card! The customer service was useless and not helpful at all!!!
Credit Card Fraud
Credit card was skimmed and used overseas. I informed HSBC to cancel card. Called many times, never get return calls. Basically, they ignore you. Over 5 months now and nothing!
Thinking of changing my bank as log in is to complicated invented by youngsters don’t take older folk into account instead of being threatened of locked out of account they should divert you to customer service
Other banks are so easy Michael
Very Poor Customer Experience
Credit card expired. I wasn't pre contacted instead card stops working. New card sent but with new CC number. Old pin doesn't work. Reregistration and online app shocking and difficult.
Worst Bank I delat with/ Waste of time
Initially they approve your application and keep asking for more details and in the end they just decline your application. Upon asking the reason of decline HSBC representative's answer was 'decision is confidential to HSBC'.
Terrible service and keep finding fault with customers, plus insufficient and unfriendly attitude. Don't bother to deal with this bank. The big 4, or even other smaller banks are much better.
Online system and mobile app very hard to use
I changed bank and credit card because of the crap online banking and mobile app. From the numerous phone calls with the customer service, it appears there are big holes in their processes. dont bother
HSBC Global Currency Account is aimed at travellers and they blocked the card after booking two hotels in the USA.
This account is aimed at travellers and it is an account you can basically transfer AUD to international currencies with virtually no exchange rate commission. I used it twice in the USA to book hotels after the second hotel my card was blocked off, luckily I also got a Citi Bank Global account for my trip and was able to withdraw over $1500 USD from atms without a hitch. Also HSBC just updated their App on my phone and is now asking me for the secure digital key from my previous device to log in properly which is impossible since I am on the same device or ring up, wait 20 minutes and to speak to some currycel who rushes you off the phone like with my card which never worked again.
Team is pathetic, and not Efficient at all. It takes ages to to get a simple thing done. So sorry to give a review like
Simpel example is changing the delivery address of credit cards/ looking into a transactiion which is subjecet to investigation Getting the system to intergrate with other system.
All what we have experienced is the team is very inefficient. They promised to give this & that, but not being able to delivery half of it.
Applied for HSBC interest free loan, recommended by travel agent. Expecting a quick acceptance as I have a credit rating of 735 which is a very good rating. after 2 weeks of phone calls telling me exactly th same thing as the many emails told me & all the paperwork that was requested was emailed to them, still no decision. Once the agent intervened & escalated my request it was another week before they emailed & told me the application was denied with no reason given.
I'm playing discrimination card here, I'm a self funded retiree, pay bills on time, have no debts, own my own home & car but still can't get a loan from them. Rubbish bank.
I have had nothing but dramas with these morons ,ive been trying to close my account for 2 years ,yes sir ,all sorted ,would you like to open an account again in the future -NO WAY .
No worries sir ,your account is close-still get statements and charges -i have open bank accounts with other banks in nz ,Australia ,Singapore ,China and never have i had no many dramas-they are a total joke -avoid avoid,very incompetent.
Destroying my life
Absolutely terrible customer service they have not cleared a credit default from 2017 which was I.d fraud it is now November 2019 and now I cannot get finance for a new car(old car is a write off) for my business which supports my wife and 2 boys. Thanks HSBC for destroying a family.
Is HSBC Ethical
After doing the online segment to up load my bank detail using my account number and password, I was approached by my banking institution in regards to fraud and had it explained that it is not ethical or legal this segment of the loan prosses, and all correspondence must be done by email. I asked HSBC was my information safe but did not get clarity with the response.
Poor customer service, not interested in being accomodating to customers
Poor customer service, not interested in being accomodating to customers. The customer service team were not keen to accomodate my basic request so as a result I am going to move banks
Bondi branch surprised me, they really no need your money. Iolanda who supposed to assist me with advice and help to open account was arrogant and not chatty at all. As the result I walked away and went to the other bank. This bank should hire more professionals.
Disappointing and frustrating experience
I opened a Flexi Saver a few months ago after see the fantastic rates and transferred my savings over from.ME Bank's Online Savings account. Checked those rates a couple of weeks ago and they had fallen significantly while ME Bank stayed the same so I decided to go back to ME Bank.
I tried logging into the app and it said I had an internet connection problem. I checked if I could use the internet for other apps on my phone and they were working so my internet was fine. I then tried logging into online banking on my desktop computer and after w...aiting several minutes I got an error message saying www.HSBC.com.au could not be reached. I could access all other websites on my computer so I knew my interest was working so it has to have something to do with HSBC. I rang HSBC to report the fault and ask them to transfer the money over the phone. This is where I found out what this company is like. The lady I spoke with told me over and over again in a very sweet but patronising voice that the problem.was at my end. She just kept blaming anything she could that I was doing, things like You're using the wrong browser...I installed the browser she suggested and it still didn't work You need to delete your cookies....deleted them still didn't work Your internet isn't working....told her it was working fine for all other websites but she still told me it's a problem with my internet.
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Questions & Answers
I have just opened an account and then I read the reviews. I am now thinking twice about transferring some money. What ia the bank going to do to address these issues?
Is HSBC the worlds global bank
is it the worlds rudest bank?
Definitely the rudest and there are so many better choices out there. From now on I am sticking with the NAB.
The rudest, most inefficient, expensive and most difficult to deal with - and coming from an ex employee. Stick with the local banks with efficient processes and appropriate resources located within Australia.
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