Huddle Car Insurance

Huddle Car Insurance

 Verifiedhuddleinsurance.com
Huddle Car Insurance
3.6

469 reviews

PositivevsNegative
63% · 297151 · 32%
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Claim Resolution Time
  • <1 day
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
3.7
Transparency
3.6
Customer Service
3.6

Reviews

469 reviews
Marco Nobrega
Marco Nobrega
  Verified Comprehensive

Fast and efficient claims

Minimal red tape quick and efficient.Streamline insurance company and pleasure to deal with Show details ·  1
Toby L.
Toby L.Sydney Surrounds, NSW
  Comprehensive

Uncontactable

If you want to get in touch with anyone from Huddle, you need to request a phone call where they contact you and not the other way around. Too bad if your matter was urgent. In my instance, they offered to call me back 6 x days later. Show details
Value for Money
Transparency
Customer Service
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Peta Halliburton
Peta HalliburtonIllawarra, NSW
  Verified Comprehensive

Pleasantly surprised and very happy

I broke my windscreen from a silly, off-road situation and was sure I wasn’t going to be covered but submitted a claim anyway. They covered the entire repair for me which was a pleasant surprise and huge relief. I submitted the claim online on Sunday and by Monday afternoon I was booked in at a local repair shop (who contacted me themselves as Huddle passed on my information). The entire process was easy and hassle-free. Show details ·  1
Carlos
Carlos51 posts
  Comprehensive

Do not auto-renew

Disable auto renew and get quotes each year, when I checked the auto renewal documents they doubled my premium. Show details
Value for Money
Transparency
Huddle Insurance
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Manny
Manny10 posts
  Comprehensive

Try to ring Ring them to cancel a Policy - IMPOSSIBLE

Tried to ring Ring them to cancel a Policy - IMPOSSIBLE. I get quotes each year and go with best option. So got Huddle last year. This year going with another company. Tried to prevent the current policy from renewing - IMPOSSIBLE - HAVE TO BOOK AN APPT to speak to them !!!!!!!!!! I have 4 cars !!!! These arrangements are insane. Show details
Huddle Insurance
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Andrew Wilson
Andrew Wilson
  Verified Comprehensive

Seemless processes

I found the experience to be quick and free from the majority of stress that can come from such incidents. Show details ·  1
Value for Money
Transparency
Customer Service
ebony d
ebony d
  Comprehensive

horrible communication

It’s taking over 3 months for them to decide if they will cover my car for flooding.
They say they will contact within a time frame and weeks later i end up following it up because i haven’t heard from anyone.
Also can’t call them directly you need to book an appointment and wait about 3 days. Nonsense Show details
Huddle Insurance
Huddle Insurance   DM   
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Hi Ebony, Thank you for taking the time to leave a review. We have followed up on your claim with our team and requested them to contact you with any updates. We have also sent you an email today. We look forward to helping resolve this for you

Fay Petrou
Fay PetrouSydney, NSW2 posts
  Verified Comprehensive
Angela B
Angela BWide Bay-Burnett, QLD
  Huddle Car Insurance

Slow Repairs

Initially had quick response, but then there seemed to be a communication glitch with Bell Collision Repair and Huddle Insurance which delayed repairs by weeks. Huddle employees were always polite and helpful
Huddle Insurance
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Marie M.
Marie M.2 posts
  Comprehensive
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Huddle Insurance   DM   
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OllieOstrich
OllieOstrichSydney, NSW2 posts
  Comprehensive

Huddle - Don't just renew your car insurance autmatically

Huddle - Don't just renew automatically.

Huddle renew your comprehensive car insurance automatically and make it difficult for you to cancel it. I own a car, market value $6000 and received a quote over $800 to have it renewed. There was no phone number to cancel it on expiry. You have to arrange an appointment online.

I did a comparison search and found a company, pd.com.au, prepared to do it for $404, and another, Everyday Insurance $541.

So, don't be complacent when doing insurance renewal. Show details

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Sarah
SarahMetropolitan Adelaide, SA7 posts
  Comprehensive
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Ash M
Ash MAU6 posts
  Comprehensive

Can't wait to move insurers

The website and app do not work when you try to claim. There is no phone number to contact them so all you're left to do is send an email, waiting days for a response. Meanwhile, I have no car to drive. Cannot wait to move to a new insurer. Show details
Katie R.
Katie R.Sydney, NSW
  Verified Comprehensive
Kimberly Abdallah
Kimberly Abdallah
  Verified Comprehensive

Not Recommended

Made the whole process a headache and needed to keep following up myself Show details
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Questions & Answers

F. E.
F. E. · Huddle Car Insurance

If I cancel my premium before it expires (it’s still got 6 more months) am I entitled to a refund?
It was paid in full.

Huddle Insurance
Huddle Insurance   DM   
Allan
Allan · Huddle Car Insurance

I have had to replace my Bank Card recently and this is not working to have my monthly premiums deducted from my account, I do not know where to go to give my new Bank Card details, if you can assist me , would be appreciated, Thank you

Huddle Insurance
Huddle Insurance   DM   
Claire B.
Claire B. · Huddle Car Insurance

Can Huddle explain why its taking so long to deposit the cash settlement funds? We submitted the information required on Friday 18th August and we haven't heard from claims at all. We are now in day 17 of no payment being deposited. We are currently going through IDR and even they haven't responded as to why it's taking so long. I'm contacting AFCA tomorrow as I've had enough.

Huddle Insurance
Huddle Insurance   DM   

Hi Claire, thank you for taking the time to speak with us yesterday, we're glad we got the chance to discuss your concerns and rectify any issues. Please don't hesitate to reach out if you need any further assistance. Thanks again.

Claire B.
Claire B.  

Huddle, you did not speak to me; you spoke with my Husband. I hope your customer service improves and you learn from your mistakes and incompetence.

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Details

Compare all Huddle Car Insurance listings
CategoryCar InsuranceCar Insurance
Other Insurance Types Offered Home and ContentsHome and Contents
Coverage TypeComprehensiveThird Party Property Damage
UnderwriterHollardHollard
Legal Liability Cover Included up to $20 millionIncluded up to $20 million
Roadside Assistance Optional ExtraOptional Extra
Reduced or Zero Excess Windscreen CoverZero Excess Optional ExtraZero Excess Optional Extra
Choice of RepairerNot AllowedNot Allowed
After Accident Care
Emergency Transport & AccommodationIncluded up to $500 if you are more than 200 kilometres from your home and your car cannot be drivenOptional cover up to $500 if you are more than 200 kilometres from your home and your car cannot be driven
Towing Costs IncludedIncluded
Essential / Emergency RepairsIncluded up to $500Included up to $500
Benefits
Pay As You Drive / Fixed Kilometre DiscountOptionalNot Applicable
Hire Car after Theft

Included up to $70 per day for up to 14 days

Optional up to $70 per day for up to 14 days

Lock and Key ReplacementIncluded up to $1,000Optional up to $1,000
Transit Cover Included
Trailer & Caravan CoverIncluded up to $1,000Included
Child Safety Seats and PramsIncluded up to $500Not Included
New-for-old Car Replacement

Included, declared a total loss within the first 24 months of the starting date of its original registration provided you are the first registered owner

Not Included

Personal Property CoverIncluded up to $500Optional up to $500
Accidental Loss or Damage
Malicious Damage / VandalismIncludedOptional
FireIncludedOptional
CollisionIncludedIncluded
Natural EventsIncludedNot Included
Theft or Attempted TheftIncludedOptional
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Contact info for Huddle Car Insurance

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  • ABN: 23166949444

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