Huddle Car Insurance

Huddle Car Insurance

 Verifiedhuddleinsurance.com
3.6

427 reviews · Statistics

PositivevsNegative
64% · 273134 · 31%
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Claim Resolution Time
  • <1 week (62)
  • 1-2 weeks (55)
  • 2-4 weeks (62)
  • 1-2 months (47)
  • 3+ months (19)
Claim ApprovedYes (222) · No (15)
Value for Money
3.7 (329)
Transparency
3.5 (327)
Customer Service
3.6 (355)

Reviews

Huddle Car Insurance427 reviews
Gabrielle
Gabrielle2 posts
  Verified Comprehensive

Window screen replacement

Apart from needing to book an appointment to speak with customer service.
The claim process was quick and easy Show details ·  1
Syed Hassan
Syed Hassan
  Verified Comprehensive

Smooth

It’s nice and smooth process through out till the claim settlement Show details ·  1
Wayne Learmouth
Wayne Learmouth
  Verified Comprehensive

Car insurance

Quick, friendly and efficient service. The provider was helpful and punctual. Show details ·  1
Value for Money
Transparency
Customer Service
Sandy
SandyNSWRichmond-Tweed, NSW2 posts
  Verified Comprehensive

Recent windscreen replacement claim

My experience with a recent claim for a replacement windscreen was excellent. The information was easy to provide and the claim processed in a timely and efficient manner, with the company supplying the windscreen contacting me immediately. Show details ·  1
Adam
AdamNSWSydney, NSW5 posts
  Verified Comprehensive

No longer the cheapest with poor customer support

I was happy with the way the claim was handled, but there were a few issues. 1) Communication was way too long and I had to wait for someone to call me which took 3 days. 2) There was no follow-up. No one to tell me how the claim was going, if it was ok, or if there were any issues. Thankfully there was no damage to my car. I would hate to think how long I would have to wait for Huddle to get in touch with me if my car was undrivable and to be honest Huddle is no longer the cheapest insurer out there. If your going to charge the same as other insurers, you should have better customer support. Show details
Value for Money
Transparency
Customer Service
Huddle Insurance
Huddle Insurance   DM   
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Hi Adam, Thank you for your review. We are sorry we let you down during your claim experience. We accept all feedback, whether positive or constructive, as an opportunity to grow and improve so thank you for this insight.

Daniel Bryce
Daniel BryceVICCentral Highlands and Goldfields, VIC
  Verified Comprehensive

Fast, Easy & Painless Windscreen Claim

A chip had developed in my windscreen, it was smaller than a 1 dollar coin, so a repair was in order, rather than a full replacement. I lodged a claim online and uploaded a couple of photos, and within a couple of days, I already received phone calls from my local auto glass specialist to book my car in. I did not need to speak on the phone with Huddle at any point, and the process was painless. Show details ·  1
Value for Money
Transparency
Customer Service
Bishnu Bhatta
Bishnu BhattaNSWSydney, NSW
  Verified Comprehensive

What else you want?

At fault claim, no fuss no worries. Uploaded photos, got a call from huddle team - vehicle damage assessed, claim approved, repairs completed. Paid the excess directly to smash repairer. Thanks team huddle for removing the claim hurdle. Show details ·  1
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Brent Gravatt
Brent Gravatt
  Verified Comprehensive

Replaced front windscreen

Made the claim, got an email that afternoon. What a delight. Windscreen fixed in about 3 days. Thanks heaps to the “Huddle team” Show details ·  1
Sharyn Grace Eyre
Sharyn Grace Eyre
  Verified Comprehensive

Better customer service than most - can't fault them

Every time I interacted with Huddle they were reasonable and prompt. They were also very helpful when it came to navigating my situation after my car was totaled and I was experiencing financial hardship. Quite often, dealing with any sort of large corporation is a huge headache because of long wait times and robotic, unhelpful customer service reps. Huddle is not like that at all. They offered useful information about things I wouldn't have thought to ask. They never tried to pressure me or find reasons not to pay out my claim. I felt like I was talking to real people all the time, and my claim was resolved in a timely, straightforward manner. Show details ·  1
John
John
  Verified Comprehensive

Reliable and cheap

Made a claim and staffs explained everything clear. They handled the situation professionally. The claim last for less than a month. Show details ·  1
Debbie Burgermeister
Debbie Burgermeister
  Verified Comprehensive

Great action and resolution

Very helpful and easy to deal with very happy with service Show details ·  1
Stephen Tsousis
Stephen Tsousis
  Verified Comprehensive

Excellent service

I have had my windscreen replaced and have made 2 appointments for further repair due to hail damage and a minor bingle whilst on holidays.
I am now waiting inHuddle for authorisation to repair.
Huddle have directed me to these contacts and have been in communication with me along the way.
I am happy with their guidance and look forward to having my car back to its new car status. Show details ·  1
Value for Money
Transparency
Customer Service
liyan z.
liyan z.
  Comprehensive

difficult to claim

Very bad insurer, only want to charge premium without paying claim. They refused to repair my car even there is no structure damage because they under value the car in the first place. the car was writ-off and I was only paid $1,000, but the market value is more than $10,000 at the time. Show details
Huddle Insurance
Huddle Insurance   DM   
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Mohammed Sabbir
Mohammed Sabbir
  Verified Comprehensive

Poor, extremely poor

-people on the phone are super unhelpful if you are lucky to get a contact number.
-very slow claim process, regardless how important or critical your claim is.
-they can’t expedite the process and can’t request repair shop to fast forward the repair quote but if you call the repair shop they’ll do it for you - so in simple terms you are doing all the work that your insurance company supposed to do.
-a simple claim (photo attached) took them forever to finalise despite telling them in multiple occasions that I’m going overseas and need this resolved within a month Show details
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Huddle Insurance
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Dee
Dee
  Verified Comprehensive

Choose someone else

Honestly, I heard great things about Huddle car insurance so I decided to try it. Unfortunately I was in an accident, not at fault, and the whole process is so disappointing. They take forever to respond to you, after yo follow up as you have not heard from them, they didn’t even read your email or documentation you provided to assist your claim for 2 weeks. they made me feel absolute worthless. I expected a way better service than what I got. I am still waiting for an update, after 2 months from submitting my claim. Do yourself a favour & choose someone else! Show details
Value for Money
Transparency
Customer Service
Huddle Insurance
Huddle Insurance   DM   
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Questions & Answers

F. E.
F. E. · Huddle Car Insurance

If I cancel my premium before it expires (it’s still got 6 more months) am I entitled to a refund?
It was paid in full.

Huddle Insurance
Huddle Insurance   DM   
Allan
Allan · Huddle Car Insurance

I have had to replace my Bank Card recently and this is not working to have my monthly premiums deducted from my account, I do not know where to go to give my new Bank Card details, if you can assist me , would be appreciated, Thank you

Huddle Insurance
Huddle Insurance   DM   
Claire B.
Claire B. · Huddle Car Insurance

Can Huddle explain why its taking so long to deposit the cash settlement funds? We submitted the information required on Friday 18th August and we haven't heard from claims at all. We are now in day 17 of no payment being deposited. We are currently going through IDR and even they haven't responded as to why it's taking so long. I'm contacting AFCA tomorrow as I've had enough.

Huddle Insurance
Huddle Insurance   DM   

Hi Claire, thank you for taking the time to speak with us yesterday, we're glad we got the chance to discuss your concerns and rectify any issues. Please don't hesitate to reach out if you need any further assistance. Thanks again.

Claire B.
Claire B.  

Huddle, you did not speak to me; you spoke with my Husband. I hope your customer service improves and you learn from your mistakes and incompetence.

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Details

Compare all Huddle Car Insurance listings
CategoryCar InsuranceCar Insurance
Other Insurance Types Offered Home and ContentsHome and Contents
Coverage TypeComprehensiveThird Party Property Damage
UnderwriterHollardHollard
Legal Liability Cover Included up to $20 millionIncluded up to $20 million
Roadside Assistance Optional ExtraOptional Extra
Reduced or Zero Excess Windscreen CoverZero Excess Optional ExtraZero Excess Optional Extra
Choice of RepairerNot AllowedNot Allowed
After Accident Care
Emergency Transport & AccommodationIncluded up to $500 if you are more than 200 kilometres from your home and your car cannot be drivenOptional cover up to $500 if you are more than 200 kilometres from your home and your car cannot be driven
Towing Costs IncludedIncluded
Essential / Emergency RepairsIncluded up to $500Included up to $500
Benefits
Pay As You Drive / Fixed Kilometre DiscountOptionalNot Applicable
Hire Car after Theft

Included up to $70 per day for up to 14 days

Optional up to $70 per day for up to 14 days

Lock and Key ReplacementIncluded up to $1,000Optional up to $1,000
Transit Cover Included
Trailer & Caravan CoverIncluded up to $1,000Included
Child Safety Seats and PramsIncluded up to $500Not Included
New-for-old Car Replacement

Included, declared a total loss within the first 24 months of the starting date of its original registration provided you are the first registered owner

Not Included

Personal Property CoverIncluded up to $500Optional up to $500
Accidental Loss or Damage
Malicious Damage / VandalismIncludedOptional
FireIncludedOptional
CollisionIncludedIncluded
Natural EventsIncludedNot Included
Theft or Attempted TheftIncludedOptional
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Contact info for Huddle Car Insurance

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Sat24 hours
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  • ABN: 23166949444

Extra Information

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