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Huddle Car Insurance

Huddle Car Insurance

2.9 from 18 reviews

See the Best Car Insurance in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
7
4 star
2
3 star
0
2 star
0
1 star
9

Sam

SamSydney

  • 4 reviews
  • 2 likes

Hopeless Roadside Assist Model

published

First time I used roadassist my car got stuck I suspected it ran out of fuel as my fuel guage had been playing up. Call Huddle they only want to give me one shot I.e. send someone with fuel or tow truck, if i choose fuel and it's not that they will not call for a tow as they have already provided me with roadside assist. If they call tow truck they will tow to my place of residence. In conclusion there is no mechanic or diagnosis physical roadside assist available the driver does diagnosis over the phone with operator and gets one choice of assistance only, I'm my case choose tow truck option or they pay for someone like uber driver to come with fuel.

Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers

mealingsfam

mealingsfamGreater Melbourne (Outer), VIC

Great Rates, Excellent Customer Service

published
Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelMercedes-Benz C-Class C250 W205
Claim MadeNo
See all answers
Amit

AmitSydney, NSW

  • 2 reviews
  • 1 like
  • Verified customer

Excellent prices

published

Best prices in the market for Comprehensive car policy, also you get free Roadside insurance! Customer care is good and patient. Very good value for money definitely! Highly recommended ! Good Luck!

Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelHonda CR-V
Claim MadeNo
See all answers
enad

enad

  • 2 reviews
  • 4 likes

Huddle.. a good first date, but it did not last!

published
Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelMazda 3
Claim MadeNo
See all answers

Doris

DorisSydney, NSW

  • 3 reviews
  • 1 like

Policy came in at best price

published

Been with Huddle for over 2 years now had both cars insured fully at a great price. Now we only have 1 car, a Mercedes which proved to be expensive with other insurers but Huddle came in at a considerable price and we had the choice of Agreed or Market value. Never had any issues with them responding. Your well known established insurance companies have been quoting ridiculous prices and I think its time to give the newer companies on the market a chance to prove their worth dealing with.

Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers

Rod

RodQueensland

  • 32 reviews
  • 31 likes

Long wait times

published

If you like to be on hold for more than 30mins and customer assistance not getting back to you for more than 24hrs then this product is for you. Dont bother buying from this company customer assistance is non existent.

Value for Money
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelAudi A3
Claim MadeNo
See all answers

vlceptor

vlceptorMelb, Victoria

  • 30 reviews
  • 33 likes

RIP OFF, did an online quote, Agreed value very low

published

RIP OFF, did an online quote, same price as my current insurance, but agreed value much lower than market value even though i set it to its highest point at $6000 when market value on my Mazda 3 SP25 is $12,000, they had set the value to $4000 and insurance was only $50 cheaper than my current provider. No thanks

Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelMazda 3 SP25
Claim MadeNo
See all answers

Expensive

published

Their quote for 1 car was $500 more than I currently insure 2 cars for with my current insurer. The quote for 1 car was also the most expensive I have ever been given for 1 car and more than it cost to insure when it was newer and worth 6 times as much.

Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Scott moore

Scott mooreSouth East Queensland, QLD

Absolutely crap i would not recommend

published
Value for Money
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Kel

KelSouth East Queensland, QLD

  • 11 reviews
  • 4 likes

Brilliant service and half price car insurance

published

Put a quote online and got a call from Maddie almost immediately, i was surprised the insurance was so cheap, you get excellent service, quick transactions and so very happy with our 2 new car insurance policies saving us hundreds of bucks a year.

Value for Money
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Car Model1999-2004 Mercedes-Benz MB140D
Claim MadeNo
See all answers

Jules986

Jules986Sydney, NSW

So many benefits AND good service

published

Every enquiry bas been answered quickly - when they rang me back and I couldn’t answer they sent me an email I could respond to. Plus low prices, support the environment plus a cause you nominate. No other company donates a cent.

Value for Money
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelHolden Cruze JG
Claim MadeNo
See all answers

Laura1967

Laura1967Greater Melbourne (Metropolitan), VIC

  • 14 reviews
  • 11 likes
  • Verified customer

No problems at all!

published

I am extremely happy with the whole process of changing my car insurance to this company. The premiums are so cheap and also I got through to customer service so quickly, just to provide my odometer reading and the young lady was very lovely and polite. Highly recommended!

Insurance claim madeNo

Raj

Rajsydney

Customer support is not reachable

published

I have been with Huddle Car Insurance for over 3 months now. The customer support is not reachable during the business hours. They advise to leave your name and number for a call back, but they would never call you back. They promised a referral credit of $50 when I bought the policy through my friend, but they didn't pay after 3 months. I informed the customer service about the referral credit after several attempts. They said they would call me back after checking the details, but I didn't get a call regarding the referral credit I was promised. Extremely poor customer service.

Insurance claim madeNo

BEWARE of fake Huddle promises

published
Insurance claim madeNo
Nadene M

Nadene MAU

  • 2 reviews
  • 2 likes

Fast and efficient call centre assistance!

published

My call was answered quickly and all my queries where attended to. I asked for a follow up email which I received a few minutes after the call ended. I dealt with a lady named Alison - it was lovely to experience such great service.

Insurance claim madeNo
Christy

ChristySydney, NSW

  • 4 reviews
  • Verified customer

Happy with the price!

published

Recently joined huddle atfer shopping around for cheaper insurance. Very reasonably priced. Basically half the cost of what company I was using before. Very user friendly site. And love that I could add on road side assistance for only $5 extra a month!

Value for Money
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelHyundai ix35
Claim MadeNo
See all answers

Never use huddle

published

Worst service ever, over two months waiting to hear if my claim has went through with contact from them only every couple weeks and with myself instigating the contact majority of the times. Paid extra for hire car not to get it. Claim rejected after over two months putting extra financial strain on myself and family during this period only to be rejected and stuck with a $10,000 bill to try afford. Would never recommend dealing with this company. Happy to take the money, not happy to pay comprehensive insurance out. What a Christmas me and my family are going to have now. Thanks huddle.

Insurance claim madeYes

Paul_E

Paul_EAU

  • 9 reviews
  • 9 likes

An excellent company to deal with

published
Insurance claim madeYes

Questions & Answers

Helen M.

Helen M.asked

may I nominate my repairer?

No answers

Angie

Angieasked

I have a policy with Huddle and just read that if in an accident that I have to pay 1,000 if fixed kilometres are just under or over is this right?

1 answer
Peter R.
Peter R.

Yes! If you nominate high odo reading at start of insurance (which is fraud) & have an accident you have to pay extra excess. If you have accident after travelling more than kms you nominated you travel, then yes, you have to pay extra excess. If you know you're going to go over your kms you can ring them & tell them & they'll amend your policy.


Aarti

Aartiasked

Hi, we bought a new Pajero. Looking for a good car insurance. How is this huddle car insurance to deal with?

3 answers
Christy
Christy

Hi Aarti,
I did everything online so I really didn’t speak with customer service. But the reviews I read were great. And I’m currently paying $56 a month for a 3 year old Hyundai ix35 4wd. With agreed value at $28000 and excess of $800. I also really like the option of picking my own repairer, as some other companies these days make you use their repairs, which tends to be not the best repair jobs. Hope that bit of info helps!

Paul_E
Paul_E

Hi Aarti,
My only phone dealing with customer service was when I had to make a claim a few months back. They were excellent to deal with and very helpful indeed, and made the entire process of claiming very straightforward.
All my other dealings have been online, and have been equally impressive.
Cheers
Paul

vlceptor
vlceptor

I wouldn't bother with these guys, look online, Google compare car insurance to find best quote. Also note the value insurers will give you, as huddle valued my car less than half the market value. Tried to insure for market value but they only allowed agreed value


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Details

CategoryCar Insurance
Contact Number 1300 777 200
Other Insurance Types Offered Home and Contents and Travel
Coverage OfferedComprehensive and Third Party, Fire and Theft

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