Reviewer Photos & Videos
I would give it minus if I could
I purchased shoes online on Wednesday for the first time. My order got flagged because of delivery address different than home address. They flag my order and send me an email. Without a reply of me within 2 days, they cancel the order. I am sorry but this is so bad customers service. The irony is their disclaimer say that they might come back to you within 4 days.
Never try them before but I would discourage everyone to buy from them. Their customer service is lacking skills. Of course, the shoes I wanted to buy are now out of stock and when I question that: guess what no reply... Definitely one rule for them and one rule for the customers
Hush Puppies brand has lost the plot and Brand Collective couldn't care less
Bought two pairs of Hush Puppies online as I had good experiences with the brand in the past. Both pairs were extremely uncomfortable. When I gave feedback to Brand Collective they could not care less.
- Hush Puppies
- Verified customer
Hush Puppies Pass the Buck!
Not Hush Puppies!
My relatively new shoes have both split across the top edge....
Hush Puppies don't care, "my contract lies with the stockist" who I told won't deal with me because I do not have a receipt.
But really the work shoes are only 6 months old and I have been off work fro approximately 6 months!
Take some responsibility for your products and don't try and pass off the poor quality of your product to the stockist!
Shame on you Hush Puppy
Bad experience, Product not delivered.
I have ordered a pair of shoes from online store. However I got a mail 2 days later saying they could not fulfil my order as they have sold out that item. Pretty poor online store to list item as available. Disappointing experience.
Run big in size
The shoes are nice my only issue is that they run half to a whole size too large. I checked multiple brands of my other shoes to be sure I was choosing the correct one as I am not going to be returning them through post as it's a huge hassle.
Buy half to a whole size lower than what you usually get.
Do they really only last that long?
The product seriously needs a rethink, the innersoles of my new Hush Puppies started perishing at the front after wearing them less than a dozen times. When I contacted their support I was told it wasn't a manufacturing fault and just normal wear and tear. Not a great look for this company if normal wear and tear means your shoes last a few weeks, I would avoid.
Poor shoes. Failed very close to new. Would not purchase again.
I purchased a pair of Hush Puppies, as I often have for my business shoes.
However, this time, they have failed, which is unusual. The shoes are quite new (as you will see from the photos I have taken).
I have always tried to buy quality brands, such as Hush Puppies, as I believe you get value for money, due to the longevity of them. Unfortunately, this is not the case with these.
They have torn completely through the leather around the hole where one of the laces goes through. I do not pull the laces particularly tight, and have never come ...across this issue with shoes before, so maybe I just got a bad batch? Contacted their 'customer support', who did not help, as I didn't have the invoice (I throw out shoe invoices after I have started wearing them - obviously didn't expect them to fail as they have done). After a long period of time buying these, I will not do so again.
Unbelievable deterioration of expensive boots
I am absolutely devastated in the deterioration of my expensive ' Hush Puppie knee high boots that I purchased from a popular- reputable store in Christchurch - (from childhood) NZ, during a regular holiday stay from Australia. I do not require my boots or coats on a regular basis here in Qld but I always felt good about supporting businesses in Christchurch, especially after the quakes. My boots were worn on 3 short occassions to a mall, regularly wiped with a tube of leather polish and stored in their very large Hush Puppie box with the moi...sture sachets, they were treasured ! To my dismay last week, I noticed this deterioration where the hard strong leather surface meets the soft leather upper. These boots cost me over $300 , I thought I had them for life. ' Moisture and very old boots' was the REASON apparently (online virtual chat - Hannahs)
Friendly staff. Good quality for the price you pay
Shop staff are always helpful.
Although they don't have very good styles, if you buy basic ones, they are good quality and feel comfortable to wear.
I have 3 pairs of ballet shoes. They all have very good cushion lining. I wear them all the time. You can run and chase children with the pair with no problem.You can walk hours without causing pain.
It's very good quality for the shoes around $100.
An Aus site with no Aus shoe sizes
Here’s an Australian with a Shoe sizing chart for EU, UK AND US but not Australia! So I look for size conversion charts and they all differ about what an Australian size equates to. So I’m not keen to order online. This is a business that doesn’t seem to care about sales or they’d fix this small issue.
Terrible Quality - Do Not Last
Quality is not worth the price. Purchased from Myer and within months one she deteriorated. The entire sole has come off and the inside has peeled off the sole. These are work shoes and really require them to last longer then 5 months
Never will I purchased Hush Puppies again.
I purchased a pair of hush puppies 8 months ago and both soles have split. I emailed the company 2- 3 weeks ago and I haven't received a reply. Poor quality and service
I did not receive my item and there is no further updated tracking information
I did not receive my item and there is no further updated tracking information. I request refund but there is useless and always tell me investigated but no results is coming out. It totally waste my time and money.
I brought some hush puppy shoes from a store and within months the started to deteriorate. The leather was peeling off. I should have returned them. Ill never buy from hush puppies again.
Poor quality breaks apart after a few months
Bought Darwin shoes which I have bought in the past years & they've been very good; but the last pair were simply terrible; just broke apart along the seams after a few months & the surface of the leather was [peeling off. I juits bought a new pair of Daly but as far as i'm concerned Hush Puppies are on their last chance now, if this new pair is as poor quality as the last pair of Darwin shoes then I'll never buy Hush Puppies ever again
Terrible quality and worse service
Bought 2 pairs of Hush Puppies shoes, style Chester size 10, one slip-on the other laced.
I have previously bought Hush Puppies overseas, no complaints.
These shoes were packed when moving some 10 years back and found only recently. One day one of wearing them the soles completely disintegrated, see pics.
Shoe repairers wanted $90 to replace the sole of a $80 shoe! Found a customer service number 1800135393, called twice left messages, no response. Called again today and got through to a customer service representative. Absolutely unhelpful...as soon as I stated that I did not have a receipt. They have no repair facility and do not sell soles for repair. What is so shameful is the sole says Bounce Technology and has an Australian Patent63997. I have older Hush Puppies whose soles are fine, sad that the company does not want to address a defective product.
Purchased men’s dress shoes for my husband more than 2 years ago. They have been worn approximately 6 times and have been stored in a box in my wardrobe. The tops of the shoes have started peeling away. I rang hush puppies but they said there is nothing they can do without a receipt. They wanted me to send a photo for their only quality control but said that they could not replace me with a new pair. I will never purchase a pair of hush puppies again. Poor quality for the price you pay.
Will never ever buy Hush Puppies shoes again
I purchased a pair of Hush Puppies sandals at end of October 2019 and the first time I wore them was Xmas day. I have worn them twice more. The upper heel area on both sandals started to peel away and there was a divet between the padded area and the back of the shoes. They were really uncomfortable when walking, so I went to Myer to return them, and I had a receipt. First I was told they were faulty and the staff member had to check with supervisor, however it should not be a problem to exchange them. Then the supervisor said it was wear...and tear and since I had them for so long she could not help me. I explained again that the backing was coming away and she said shoes are only supposed to last 6 months. She eventually said that I could exchange but it was with great reluctance which is sad. I was told there was nothing wrong with the sandals it was just my feet didn't like the fit of Hush Puppies. So I won't buy Hush Puppies again and wouldn't recommend this brand as they look great but are poorly made.
Staining from Black Suede Sandals
The sandals stained terribly. When I told Hush Puppies they said they were tested and it was the type of sweat in my feet! Nothing has ever stained me before. Appalling customer service and appalling product. Would give the brand a wide berth in future.
Comfortable, but noisy
Bought a pair of these after wearing Julius Marlow for years. The bounce version is much better than the standard Hush Puppies, but the noice they make when walking is frustrating and poorly designed. Although I don’t have they are a bad shoe, I wouldn’t buy them again.
Questions & Answers
bought a pair of hush puppies sandals..after first time worn,removed sandals and my feet were black where the straps were..does this continue or is it one off.
My husband wore his dress hush puppies to a wedding and the soles fell off. what the __ll. There was NO stitching, they were gluded on and the glue just let go. Hush puppy use to be a good name. What happened?
My hush puppies were really comfortable then they suddenly felt like they dug into he widest part of my foot and 3 months later both pair blew out the sides.
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