Hush Puppies
Verified217 reviews
- Very small
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- Slightly small
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- True to size
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- Very large
I am extremely disappointed with my recent purchase. The footwear caused painful blisters on my little toe, which clearly points to an issue with comfort and possibly the quality of the materials used. This is not just a normal “break-in” period—it… Read more
caused real discomfort and inconvenience. What is even more frustrating is the response from customer service. Instead of properly addressing my concern, I received a generic reply suggesting incorrect fit and basic advice, followed by a refusal to assist further. This felt dismissive and unhelpful. As a customer, I expect better product quality and more responsible after-sales support. This experience has made me lose confidence in the brand, and I would not recommend it to others. I hope this feedback is taken seriously and leads to improvements in both product quality and customer service.
Follow-up · Support responded giving medical advice rather than accepting it was manufacturing defect . Resolution was nothing the support straight away said they can’t help at all
I bought a shoes last December, I wore few times It becomes ripped from the side If you see the shoes you will think it's very old I can only say it's very bad quality Show details
Follow-up · Hi I only talked to the shopping in Westfield Burwod A d they said to me be ause I don't have the receipts they cannot do anything I bought it last December I went with overseas that time the lather was scratch and when O worn know in June I noticed it's completely damaged Thank you for your interest DORRA
Bought shoes a couple of years ago, worn twice, and started to disintegrate. Checked with Hush Puppies, not a known issue, not our problem. Beautiful shoe, terrible longevity. Would not buy again. Believe model of shoe is called Tactics. I have other photos showing deterioration but they would not load. Show details
Reviews with attachments
Disintegrating soles on Slider slip ons. Only used indoors so not hard work. Very poor quality. Very disappointed to have this once great brand fall so low Show details
I had ordered 3 pairs of shoes from Hush Puppies online before reading any of the reviews submitted on this site which made me nervous as I had read a lot of negative reviews about obtaining a refund and I too had to do an online return for 2 of the pairs which did not fit. However, the process to submit an online return was so quick and easy. I… Read more
dropped it off to the post office on the Friday 12/12/2025, it arrived back at the warehouse on Tuesday16/12/2025 and i got my refund that same day. I could not believe how quick the whole thing was!
I am hoping the quality of the shoes i kept are good as i read reviews about people's shoes falling apart after a few wears....
Hush Puppies were always my go to shoe. Not any more, absolute rubbish. As per other reviews, leather uppers peeling and soles a disintegrating mess after a short period of time with little wear. One star is one star too many. Show details
My hush puppies suits was bought years ago but rarely wore. Early this year I wore them for an interview and fount large cracks on the soles. The uppers of them are still in very good condition. Yesterday I work them for one hour, most of time were driving. And found Black powder and chips left in the car. Speechless.
Latest follow-ups
Massive Quality Decline in Hush Puppies – After wearing Hush Puppies slip ons' which were really great and lasted for many years, I confidently purchased a new pair Nov 2023. These shoes lasted until May 2024 where the top of the shoe tore apart next the stitching at the side. I'm now very… Read more
disappointed with the massive decline in quality and will no longer purchase any more Hush Puppies until the company lifts its' game.
Follow-up · The shoes I had trouble with, fitted well, were very comfortable, fairly waterproof but not used on rough terrain but started falling apart. I have never purchased Hush Puppies again after my last disappointing experience.
Have a pair of sandles very good bought another pair same size and style but must be 1 size smaller as cannot get foot in was told bad luck we can't do anything not very good service $140.00 wasted Show details
Follow-up · Don't know comfort level as would not fit colour level match delivery time ok
Hush Puppies mens "Torpedo" shoes falling apart just like all the others here. Label "Leather Upper" but bits are peeling off the surface of the "Leather", and it is cracked. The rubber sole has cracks going across it, very bad. I have rarely used… Read more
these shoes, only occasionally for special events, you can see the very low wear on the sole, the label is still readable! These shoes look old and worn out, with very minimal wear. I have other shoes (not Hush Puppies) that are at least five times the age with none of these issues.
Follow-up · These shoes were purchased October 2019, and have always been stored in special shelves in the walk-in wardrobe away from light. They have had very little wear, evident from the lack of wear on sole. After being unused for a number of years I wore them again in October 2024 to a wedding and noticed the black coating peeling from around the edges… Read more
Positive reviews
I have to say, since all the negative reviews were posted I received a great, frictionless service with my online return. All was completed online. Return shipping cost also covered. The key is when you open the packaging (its just a plastic bag) dont tear it open - I was able to repackage. I also didnt wear my item - I tried it on, it was the… Read more
wrong shade of brown that didnt match so I returned. Purchased during 25% off sale too.
So keep all the original packaging and use the online portal for returns.
One of the better online shopping experiences I’ve had in a long time, particularly as I don’t have a physical store within 200km of my residence.
Great Service – I went to purchase some shoes in store and they didn't have my size. The lovely lady ordered them online for me while I was still in store and I had them within a week! Show details
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Good refund service – Ended up returning the shoes (not related to quality) but very pleased with service. Free delivery and also free pre-paid returns label. Shortly after I got the Australia Post email that the return had been delivered, I got the $149.95 sent to my bank account. Shoes were as described. I would recommend this shop especially if you are very wary with online shopping as I found the returns process was very streamlined. Show details
Negative reviews
Nassim Elyateem I bought men's shoes from Hushpuppies, and I have not used them at all. They were kept new in my bedroom, but within a year, I discovered that the leather had disintegrated and the shoes became unwearable. They were kept in their… Read more
original box. Hushpuppies will not honour the Law 54, which protects consumers against imperfect or faulty products.
Follow-up · A terrible company to deal with. Absolutely no customer service, and no trust. No one is capable of contacting you to discuss a concern. If unused shoes' skin disintegrates and becomes unwearable, you have to accept this fate and smile. I conveyed my Hush Puppies negative experience to all of my friends and I hope that the readers of this review take note and consider an alternative.
Bought a pair of Hush Puppies as school shoes for my daughter. After 8 weeks of school they are falling apart. Advertised as leather the outer black "leather" is peeling off to show a mesh fabric type of material beneath. The front outer toe bits have peeled back to expose the joins in the shoe allowing water to get in. These shoes are… Read more
embarrassing result for Hush Puppies and were over $100 AUD. Terrible quality, overpriced rubbish. I am so disappointed and will not purchase again.
I bought Hush Puppies boots. Took very good care of them. The leather upper stayed in very good condition. The sole broke and crumbled to be unwearable. I had to discard them. I contacted Hush Puppies but without any response. I won’t be buying Hush Puppies again. Show details
Recent reviews
I purchased a pair of Hush Puppies boots just two months ago from Myer, and I’m extremely disappointed with the quality. The color has already faded significantly, which is unacceptable for a supposedly reputable brand. It appears the boots were only surface-painted rather than made with genuine dyed materials, as the fading reveals an uneven,… Read more
worn-out look. For a product marketed as black or charcoal, this kind of deterioration shouldn’t happen in such a short time.
To make things worse, when I returned to Myer to seek help—whether for a fix or an exchange—they refused to assist me. No support, no resolution. It’s frustrating to invest in what you believe is a quality item, only to be let down by both the product and the retailer’s customer service.
I expected much better from Hush Puppies. Unfortunately, I won’t be buying from this brand again.
I purchased some Hush puppies a few years back they were Hush Puppies Bounce Technology. I only have worn for a few times around about 4 or 5 times over the last few years. When I recently wore them they completely fell apart see photos attached. Extremely poor quality. Show details
- +1
Today, I decided to wear my Hush Puppies boots, which had been stored in my closet for about a year. Disappointingly, while on my commute to work, the sole of the boot completely fell apart. This was especially disheartening as Hush Puppies has always been my go-to and most trusted brand for footwear. The incident not only left me embarrassed… Read more
while on the train but also forced me to borrow a colleague's shoes just to get to Myer and purchase a replacement pair.
I felt compelled to share this experience as it was both unexpected and disappointing coming from a brand I’ve long admired.
Husband wore shoes twice! To be fair between first use and second use was a few yrs. We travelled interstate for his dad’s funeral. At the funeral home we thought he bought in mud, but no! the whole heel of the shoe was falling off in chunks everywhere! The heal is basically a foamy substance& had completely fell apart. The top leather was… Read more
perfect! Thanks hush puppies for your sub par standard in shoe making. My Docs and other shoes in same cupboard are 100% fine! :(
- +5
Disappointed with Quality and Customer Service I am extremely disappointed with my experience with Hush Puppies. I received a pair of their shoes as a cherished gift from my father, only to find that despite minimal use, the inner material started tearing and falling apart. For a brand that markets itself as high-quality and durable, this is… Read more
completely unacceptable.
To make matters worse, their customer service refused to take any responsibility, simply because I did not have a proof of purchase—despite the fact that their brand is clearly visible on the shoes. They completely disregarded the emotional value of the gift and offered only a 30% discount instead of addressing the real issue.
It is incredibly disheartening to see such a well-known brand prioritize policies over genuine customer care. I expected better quality and better service. If you are looking for reliable, long-lasting shoes with good customer support, I would strongly reconsider purchasing from Hush Puppies.
Find out how Hush Puppies compares to other Footwear Shops & Brands
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Not "fit for purpose", do not buy these shoes , relying on the Hush Puppies of old reputation. Bought these about three years ago , worn probably 3 times & noticed chunks of rubber falling off. Thongs are around $10 & last longer than these. The compound on the soles is like liquorice. Would be like buying new tyres for your car & third time out… Read more
tyres just fell to pieces. Why put a product out on the market knowing they will fail & damage your good name ?
Shoe threads coming out in just 3-4 times of wearing. Look at images to judge yourself Shoe is only 3 months old and issue is not sole, its on top Store says there in no exchange policy on manufacturing defects. Raised with Hush puppy customer service few times Show details
- +2
Hush Puppies and their customer support are rubbish. Please see the attached images of my Hush Puppy “leather” shoes. About 12 months old and have been worn less than 6 times and kept in the wardrobe cool and dry. Pulled them out to wear 2 weeks ago and this is what I saw. Obviously found something else to wear, so I reached out to HP for… Read more
hopefully some customer support explaining the circumstances and that I didn’t keep my receipt. All I received was the sorry you’ve had a bad experience but basically no receipt means you a on your own…..will never purchase another Hush Puppy product on anything associated with Wolverine Brands…..be warned garbage product and garbage support.
Absolutely rubbish rubbish rubbish rubbish I bought 4 pairs and 4 are rubbish I always had hush puppies for more then 20 year and now this company went to sxxt Never again that I will buy this product again Cheap as cheaps or maybe even cheaper!!!super poor quality all the way I bought this on line and took extra care to read about them and… Read more
check the sizing ect And it was all a Lie No Leather shoes ok and all it’s says on web is rubbish and lies big time !!! And this experience puts me off on line shopping and I was really enjoying my on line shopping,well not anymore !!!thank a to this on line shopping experience that left me with plastic shoes all in different sizes too and no real leather any more only plastic shoes I give 1 star because I can not give negative 5. All of this pair will go to the bin I can’t even look at them.
Bad experince in online store, worse experience with customer service, avoid at all costs – I attempted to purchase a pair of sandals on special from the online store, the online store was a bit glitchy and payment was taken from my bank account three times, but the order never went through. When i tried to speak with customer support i got told that they would not honor the original price of my purchase as it was my fault their… Read more
website wasn't working. I got my money back from PayPal and when i asked if it was possible to still purchase the sandals at the special price i was told they would get back to me, over two months passed and no-one got back to me, when i sent an email i got an AI generated response asking for my opinion on their customer service, and that was all. Save your time and money and go somewhere else where they care about their customers.
Hush puppies no longer any good – Have had Hush puppies for years and they were always good. Last pair looked good on top but soles were mega thin, not as comfortable also they just wore through in no time. No more hush puppies for me!
Don’t waste your money – Poor quality shoes ,don’t waste your money . Use to be comfortable. Just bought a pair ,of the body shoe ,feels like walking on concrete . No cushion inner sole . It use to but quality has changed . Emailed them , they said I had worn them . Their policy is if u wear them no exchange. It’s sad because I have been purchasing these shoes for years and was good . Quality has gone down hill ☹️
TRASH SHOES AVOID AT ANY COST – What a trash pair of shoes. Please avoid at any costs. I bought these shoes and previously rarely needed to wear dress shoes but due to a career change I pulled out my hush puppies and got back to work. These have barely been worn and while at a funeral I was playing with the soles and noticed they were crumbling When the funeral was over I… Read more
took a closer look and discovered the soles had completely worn away.
It seems like the soles are mostly made of a foam material and while that might add comfort it seems to mean that from the day they are made the material is breaking down straight away.
These would be out of warranty and I contacted hush puppies with photos to show that other then the soles they are still in brand new condition and they referred me back to the place I purchased them from knowing full well the would do nothing.
I thought I was buying a reputable brand that would last year's and would be there if I needed them. Now I need them everyday for work and can tells you I would never recommend these to anyone period for anything on any level. And considering the manufacturer won't back their product and obviously design the product to break down or have a limited lift you should never consider this either
Run run from hush puppies if you like to research what you buy before you buy them and that's what brought you here DONT TOUCH THESE SHOES
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Hello Lindsay, Thank you for taking the time to… Read more