Hype DC

Ordered a pair of puma mostro online only to have my order cancelled because they claim they didn’t have stock yet that size men’s 10 is still available to purchase online. Will never order from them again save your time and money shop somewhere else where your order will get fulfilled. FALSE ADVERTISING. Show details

Alexander Great customer service, – Shoutout to Alexander in the QV retail centre in central Melbourne. Fantastic customer service, very knowledgeable with his product and an all round pleasant experience. Can highly recommend and I hope this feedback is passed onto him. 5* Show details

Northland Santa's Helper – I had a poor experience with Hype online but then went to Nothland Hype where (?manager) Tarin was so helpful, friendly and understanding. Thevshop didnt have size so he ordered me another pair with priority delivery to arrive day prior to xmas. They were a fabulous Xmas success. Thanks Tarin.

Happy staffs – Caitlin from Castle Hill Shop is very helpful & pleasant to deal with. The store was so busy for Black Friday Sale but she was still very helpful with a smile. Show details ·  1

Be careful about change of mind when purchasing. You're only allowed to exchange or put it in a gift card if there was any discount to the shoes, even if it's only a day after. Try getting from platypus or from another shoe store. Show details

Bought online a pair of hoka Bondi 8 black shoes, after only 4 months already got a hole on the right shoe, only using for walking/standing, very disappointed, I contacted hype DC customer service and they say they can't do anything, not even a discount voucher/code, will never buy from them again

I ordered online a women US6 Adidas but after payment, a size 5 appeared in the order, instead of a 6. I sent an email to the support and they insisted that a size 6 women is a size 5 men. I know the size 6 women is a 4.5UK and never had issues before. So when the item arrived, it was definitely a size 5 women, and 3.5UK which is a size smaller.… Read more

Tried to return to the Chermside store and only to be told that I need to go to the Gold Coast so it can be returned which is absolutely ridiculous, unless they have a bigger size, then they will replace it or I will have to look for another item. They always insisted that my order was wrong. The Chermside Westfield have Very poor customer support and I will never recommend purchasing online.

I visited the HYPE Tea Tree Plaza on Sunday, July 6th, hoping to purchase a pair of New Balance shoes. Upon arrival, I had to wait while the two staff members finished their personal weekend conversation before being served, unfortunately the interaction that was indifferent—no friendly greeting, no energy, and little urgency to help, the… Read more

impression of almost like don't want to be here.

After trying on several pairs and finally deciding on the one I wanted, both staff members then went to the back room when one returned to inform me without explanation that the shoes couldn't be sold and if i wanted to order online. While I understand if there’s a valid reason, it would have saved everyone time if I’d been informed earlier that the pair was for display only, adding to the unprofessional atmosphere, I saw a friend deliver a drink to one of the staff and chatting continued. There was no further assistance, and we walked out.

I strongly recommend the store consider a basic customer service training course, while I understand light personal conversations are fine, they are just better reserved for quiet periods rather than at the expense of customers and sales.

I then visited Foot Locker across the way, where the staff were efficient, friendly, and helpful, I left with both the shoes I wanted and a far better experience.

Misleading – This is not a reflection on their merchandise (which is basically a range of international brands) but more on their business practices. Aggressive but misleading advertisements claiming big discounts store-wide when that is hardly the case. They don’t price match identical products that can be found about a 100 metres away in a different size. I… Read more

suggest shopping around, especially at a particular retailer with a black and yellow storefront or online, to avoid paying for overpriced goods that can be had for less.

Awful I returned my goods because of poor customer service – I bought shoes from chadstone shopping centre and the whole staff was amazing and also the manager charlie was great at her job but due to some reason i had to pop in northland shopping centre for some discount claim the manager there mr. Tyrrol was very awful and disrespectful. He had no empathy and respect for people’s time. He was trying to… Read more

satisfy his male ego for some reason. He doesn’t deserve to be a customer service person because he had no skills of dealing with people. I feel really sorry for other staff there who have to deal with such person.

Avoid purchasing online – Zero stars. I placed an order with Hype 3 weeks ago, but have yet to receive one pair of my shoes. Despite multiple attempts to contact customer service, I have received no follow up response, and my request for a refund remains unaddressed. This lack of communication and failure to fulfill basic customer service obligations is deeply frustrating… Read more

and reflects poorly on the company. I would strongly advise against purchasing from Hype, as there are many other retailers that provide reliable service and honor their commitments.

Dreadful – I bought shoes and was sent a tracking email the next day. It has been 2 weeks and the tracking still says they label has been created but the shoes have not been shipped. I have emailed them 3 times and received and automated response saying to keep waiting. I received an email asking for a review, so I wrote one saying that I had not received… Read more

the shoes. Just received an email saying my review was moderated because they did not like the negative review. How do you get this company to actually send the package you pay for. If you could give 0 stars I would.

Poor customer service – Worst customer service ever. The only option to contact them is via online chat which people respond to 3 hours after the fact. Email responses go unreplied for a week. The online people refused to call Startrack to rebook the delivery despite me telling them that Startrack had not received the booking and would not call them to ascertain why the item had not been picked up. They are just poor at best.

Bad customer service – Walked in to Hype Karrinyup on Thursday night It was all about merchandising and definitely not customer service Not only me but other customers walked out Went next door to JD and it was the most amazing shoooing experience 2 x pairs of shoes and a happy customer

Hype DC and Salomon are both awful – Hype DC removed this review from their website. Do not buy Salomon shoes ( XT-6) and I highly recommend you steer clear of hype DC who do not honour their warranty policies and delete negative reviews from their website. These are the worst shoes I've ever owned. I absolutely loved my Salomon hiking boots, so I was shocked to see the poor… Read more

quality of these. Purchased in May from Hype DC and I had to buy replacement sneakers in August (only used for walking, not trail running) and I took impeccable care of them. The easy laces took about 4 times longer to get on and off than regular laces, and they're so thin you can't buy your own replacement laces if you want the option of switching. They scuffed the literal first time I wore them while I was still inside my carpeted apartment. The backs have completely ripped through in under four months.even though I only wear them walking around while I run errands. To top it off, I was told Hype DC don't offer refunds for Salomon shoes. I was also told they changed factories recently and the quality of Salomon will only continue to decline. Save your money!!!!

Hype DCs [Content Removed] delivery job – These damn people sent me a damaged box torn papers and my shoe has stains!? They’re meant to be fresh not bloody wack I can’t trust these people anymore because what the hell!‍ A damaged box, stained shoes, UNLACED!? Oh my goodness these people have me angered BAD‍♂️‍♂️ Show details

Don’t buy from them, terrible customer service! – Ordered a pair of NB sneakers and delivery was meant to be express. They were posted the next day and 7 days later they had made no movement by their courier. I made an online enquiry (no phone number so u can’t contact them directly) to which i was told to wait two to three bus days to chase it up. I waited and no reply from them and still no… Read more

movement my package. I enquired again with no response. Two days later a response saying wait another 2-3 days. I waited and no response again after msging them again. I contacted courier myself to which they replied within half hr saying the package has been officially lost. Still no response from HYPE. Two days later i am still trying to contact them with no response. I didn’t receive my product and they won’t bother to answer my messages! Worst customer service ever and didn’t receive my order.

Worst experience ever !!! – Visited the Hype DC store for the first time and purchased a pair of Hoka runners. They have a manufacturing fault that the store wouldn't acknowledge so definitely wont purchase this brand again and will not ever visit or recommend the store. Thumbs down Show details

Terrible service for a pricey shipping – They put incorrect address to the post provider. Then no apology and no further resolution was provided to pick up my package. This is a simple mistake which could have been avoided in the first place.

Worst customer service I’ve ever experienced – I ordered a pair of shoes that were on sale and received two different size shoes. They offered a free return and refund of the cost of the shoes (NOT including shipping) but were unable to give me a discount code I could use on the sale items which was fine. As a result of their mistake I am out of pocket $12 for shipping, and will need to pay… Read more

this again if I want to get the right pair of shoes. $24 for shipping for their error isn’t acceptable and I was told there is nothing they can do as the Ts and Cs of the discount don’t include sale. This is fine by me, I don’t need the discount I just want the correct size shoes sent without me having to pay twice for shipping for Hypes error. Absolutely shocking experience dealing with customer service and I’ll never be buying again.