Hypersoft
- ✓ Verified company
- Award Winner 2023
228 reviews · Statistics
- See all reviewer photos
- Very small (4)
- Slightly small (26)
- True to size (134)
- Slightly large (23)
- Very large (3)
Hypersoft is a ProductReview.com.au Awards Winner for 2023. Learn more
No response from company
I was looking at these sneakers and put them in my cart but decided I cant afford the $100 right now so closed my phone to not proceed. Well they processed the order anyway and I received the sneakers. I didn't even see the order was processed, emails in spam. I am trying to return them, you only have 14 days to get a refund, and no one gets back to me. No phone number, only email. Seems like a scam to me. Does anyone know a way to reach a person, phone number or somethig?
Your email is not going through, I tried
Delivery incomplete
There was a temporary problem delivering your message to lara@hypersoftsneakers.com. Gmail will retry for 45 more hours. You'll be notified if the delivery fails permanently.
Hi there,
We understand that you are unable to contact us via email. We are sorry to hear that.
... Read more Can you kindly give us your email address here instead, so we can reach out to you ourselves? We look forward to hearing back from you. Best, Lara
Eager beaver
Order no2280272 paid $19-95 on 3/9/23 has not arrived Please refund or despatch my sneakers.I need help,reply,Thankyou
- Return Claim Made: No
Error made in review.Paid 99-95 for sneakers,NOT 19-95 as stated.thanks
Hi Sussan,
Thank you for taking a few moments to share your feedback here!
... Read more We are sorry to hear that you haven't received your Hypersoft Sneakers yet. I can see here that one of my colleagues has already assisted you regarding this matter via email. If you have further concerns or require more assistance, you may contact them through the same email address. Again, we apologize for the delay and inconvenience! Best, LaraLara,can someone help me,I need a new tracking no for my order,2280272.It has been well over 2months now.Am so distressed about this order,purchased on 3/9/23. I had so much faith in your company,at f
... Read moreirst.If the money has been taken/stolen,then please advise,or what has been the error,Thankyou
Terrible Company to deal with
Purchased a few pairs, the soles just disintergrate after about 5-6 months with little wearing. Contacted Hypersoft they (after 6 months) sent me another pair.... yest the same thing happened soles disintergrated shortley after. I am 74 and dont walk more than a few ks. 3 times a week. Nothing more active. Contacted them and again after several months they offered to give me a refund which I accepted.... yes that was more than 6 months ago and I am still waiting. They now dont return my emails..... Guess I wont be getting my refund!
- Return Claim Made: Yes
- Sizing: Slightly large
- Product Appearance: As advertised
Hello there,
Thank you for taking a few moments to write us a feedback!
... Read more We understand that the soles of your Hypersoft Sneakers disintegrated after only a few months of wearing, and when you were sent a replacement pair, the same issue happened. We are sorry to hear that. The soles of our sneakers are made with PVC or Polyvinyl Chloride and TPR or Thermoplastic Rubber, which is the industry-standard choice to prevent slips and falls. Customer satisfaction is important to us, which is why we ensure that any defects our customers report to us are investigated and that the customer is provided with a solution. In your case, it seems that you experienced the same issue twice, and both times, you were assisted by one of our Customer Support agents. Please note that there are many factors that can affect a product's quality over time, and while we spent a lot of time looking for the quality and durable materials for our sneakers, we understand that our product might not always be the best choice for every buyer. If you still haven't received an update regarding your refund by now, please email me at lara@hypersoftsneakers.com, and I will gladly look into this for you. Best, Lara
BLOCKED FROM SENDING EMAILS TO hypersupport
I live in Western Australia and received the sneakers on 18th May 2023. Could not wear the sneakers as they were too big, but also the front part of my foot was very uncomfortable, so I messaged them to say I was really sorry, but had no option but to return them. Got a reply saying they would send me another pair in a smaller size, but they did not take into account the fact that I could not wear the sneakers. I tried walking all around the house for several hours but had to take them off. I have problem feet, but thought from the ads and
... Read morereview on their initial website they may be the answer to my problems. However, now I cannot send them any more emails (emails being returned), and after reading some of the reviews on facebook, have realised that even if I do send them back to the only address I could find for them, I would never get a refund (as per one customer advised). So $200 Aust. lost. I would never have spent that amount of money on shoes, as I am on a Govt. pension (age). Anyway, as the saying goes: "Cheats Never Prosper" and "Do as you would be done by, and be done by as you did" and "What goes around, comes around." KARMA happens.- Return Claim Made: Yes
- Sizing: Very large
- Product Appearance: As advertised
Hi Pam,
Thank you for taking a moment to share your feedback here!
... Read more We understand that the product you received seem to be too big for you and did not provide the comfort that you needed, and when you tried contacting us regarding this issue, you were not satisfied with the exchange offer you were given. Additionally, when you tried to respond that you want to return the sneakers instead, you found that this was no longer possible. We are sorry to hear that. We believe that the messaging service simply experienced some issues at that moment, since I can see here that you eventually got in touch with one of our Customer Support agents on the same day and they were able to help you get a refund. Again, we apologize for the inconvenience. Please know that customer satisfaction is always our top priority, and we do all we can to ensure that our customers' concerns are addressed and an ideal solution is given. Best, Lara
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Horrible
My sneakers arrived yesterday and one inner sole in immediately fell out. The shoes are uncomfortable and seem to be 2 different sizes. I am being told if I want a refund I have to pay to ship them back. I already paid for shipping to get them. I am contacting the BBB.
- Product Appearance: Not as advertised
Hi Danielle,
Thank you for taking a few moments to share your feedback here!
... Read more We understand that the Hypersoft Sneakers you received were uncomfortable to wear, had an loose inner sole, and the pair seemed to be of different sizes. Additionally, when you tried to have them returned, you were not pleased to hear that you will be shouldering the return cost yourself. We are very sorry to hear that. Regarding our return policy, indeed, as stated on the “Terms and Conditions” and “Our return policy” section of our website, return costs will be paid for by the customer, should they decide to send the product back to us. This is because we are only a small business. Some companies would transfer both the costs of initial and return shipping to their customers. In our case, since we already offer free worldwide shipping, unfortunately, we cannot afford to cover the cost of returns as well. However, customer satisfaction is still important to us. That’s why we offer other alternatives, which were offered to you by one of our Customer Support agents via email. I can see that you opted to receive a better-fitting pair, and that it was already delivered to you. If you ever need assistance with the replacement pair that you received, please email me directly at lara@hypersoftsneakers.com, and I will be more that happy to help you. Best, Lara
Good quality
Product quality as advertised. Happy with the purchase and would buy again.
- Product Appearance: As advertised
Unwearable
I can get my foot in the front part of the shoe but as there is no stretch in the material I cannot get the shoe over my heal. I have now after much frustration tried to cut the back of the shoe to see if I can get any wear out of them. I do not recommend these shoes!
- Return Claim Made: No
- Sizing: Slightly small
- Product Appearance: As advertised
Hi Jude,
Thank you for taking some moments to write us a review!
... Read more It seems that you had a hard time putting our Hypersoft Sneakers on, and this caused your frustration about our product. We are very sorry to hear that! We would like to let you know that our Hypersoft Sneakers have a normal size fitting, but the shoe’s mesh upper might feel a bit tight around the foot in the beginning (wearing a sock, or using a shoe horn might be useful in the first week). However, once you have worn them a few times, the knitted upper material which is elastic will adapt to your foot structure. The shoes will start to feel incredibly comfortable. If you are interested, we would also like to recommend our new and improved Hyper Arch Motion Sneakers: www.hyperarchmotion.com. They have an extra wide toe box, with a breathable Stretch Knit Upper that's soft & breathable. They also feature an elasticated pull tab, which makes the product easier to wear. If you ever need assistance with your order, please don’t hesitate to reach out to me at lara@hypersoftsneakers.com, and I will be glad to help you. Best, Lara
wrong size delivered, grey sneakers
ordered size seven @half, received size seven.they are too small.How do i return for the larger size?
Hi Pammy,
Thank you for taking the time to post your feedback here!
... Read more We are sorry to hear that you received the wrong size Hypersoft Sneakers, and that you would like to return them for a larger size. We would like to let you know that we also offer free exchanges, as long as the customer contacts us within 14 days of receiving their order. You do not have to return your items for this. If you still haven’t received assistance regarding exchanges or returns by now, please reach out to me directly at lara@hypersoftsneakers.com, and I will be glad to help you with your preferred option myself. Best, Lara
when i put on the shoes, i felt i was leaning forwards
i don’t know what can i do to stand balanced when i put on the shoes. i thought the foam memory sole is supposed to help, but it seems to me that it’s trays bad idea to shop online for shoes…….
- Return Claim Made: No
- Sizing: Slightly large
Hi Toni,
Thank you for taking a few minutes to share your review here!
... Read more We understand that you seem to be having a hard time balancing yourself when putting on our Hypersoft Sneakers, and for this reason, you did not find our product satisfactory. We are sorry to hear that. It might be because our sneakers have 4.5 cm high heels that makes the shoes very comfortable to wear, while lengthening the legs. However, we understand that everyone has different needs, and product might not always be the best choice for everyone. If you ever need help with your order, kindly contact me at lara@hypersoftsneakers.com so I can assist you myself. Best, LaraFind out how Hypersoft compares to other Footwear Shops & Brands
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DO NOT BUY
After a long wait and no contact or invoice the shoes arrived and they are so badly made it’s disgusting how this company got so many good reviews. I say they are bogus. The shoes smell so bad of chemicals and they are the opposite of soft. The toe area feels like I’m wearing rubber thongs. The packaging has no overseas address and still no invoice in the bag so I can’t even return the shoes.
- Return Claim Made: No
- Product Appearance: Not as advertised
Hi Ness,
Thank you for taking a few moments to send your review here!
... Read more We are sorry to hear that our Hypersoft Sneakers did not meet your expectations, and it took a while before you received your product. We understand that they smelled of chemicals as they arrived, and they were not soft enough to your liking. Shipping has indeed been an issue for us in the past year. Luckily, we have found better transportation solutions. We expect things to improve soon. Regarding the smell of the product when they first arrived, we have to say that sneakers generally have a very specific smell that can sometimes be quite strong in the beginning. It should wear off after a while. As for why our return address is not indicated in our packaging, it’s because we’re a global company - and while we operate from three different continents, we are not yet able to keep a warehouse in every country where we ship our products. Therefore, in most cases, we send the products from a warehouse outside of your country. In order to arrive at your home, your package has to change hands several times and travel quite a long way. That’s why the address you see on your package isn’t the address to our return center, nor is it the address to the warehouse of origin. It’s actually the address to one of the facilities your package stopped at along the way. As indicated on our website, we ask all our customers to contact us before returning their item. We want to ensure that they can return their product to the return center closest to them and make the whole process go smoothly. If you ever need help regarding your product, please contact me at lara@hypersoftsneakers.com, and I will be happy to assist you. Best, Lara
SKECHERS ARE WAY MORE COMFORTABLE
I received my hypersoft sneakers a week or so ago. I'm relatively unimpressed as the hype surrounding them is somewhat untrue. They are reasonably comfortable but not to the extent they are advertised at, at ALL. I find them so difficult to get on that sometimes I just give up, even struggling and using spoons to try and ease the elastic over my heel. It takes about 15-20 mins to do this and I'm getting to the point where I just can't be bothered. I would never buy them again.
- Return Claim Made: No
- Sizing: True to size
- Product Appearance: Not as advertised
Hi Marg,
Thank you for taking some time to send your feedback here!
... Read more We are sorry to hear that our Hypersoft Sneakers were not as comfortable as you would have liked, and putting them on had been challenging for you. Our Hypersoft Sneakers have a normal size fitting but the shoe’s mesh upper might feel a bit tight around the foot in the beginning (wearing a sock, or using a shoe horn might be useful in the first week). However, once you have worn them a few times, the knitted upper material which is elastic will adapt to your foot structure. The shoes will start to feel incredibly comfortable. Nevertheless, we understand that everyone has different preferences, and our product might not always be the best choice for everyone. If you ever need assistance with your product, please contact me at lara@hypersoftsneakers.com, and I will happily help you. If you are interested, you may also check out our new and improved Hyper Arch Motion Sneakers at www.hyperarchmotionsneakers.com. It features an elasticated pull tab that make wearing the shoes easier. Best, Lara
Wrong size, nobody response
I ordered size 8.5 but they send me size 8 . I have complained but nobody response.
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Squeaky shoes
Shoes are comfortable even wearing all day BUT the squeak so badly I’m heard coming all the way down the end of the ward. It’s embarrassing. If there’s a way to stop this please tell me. I really want to keep wearing them but need to stop the squeak.
- Return Claim Made: No
- Sizing: Slightly small
- Product Appearance: As advertised
No refund & no reply
Goods returned and no refund received! Stall tactics all the way from hypersoft, and now no reply to emails about this being rectified.
- Return Claim Made: Yes
Hello,
Thank you so much for bringing this issue to our attention!
... Read more I am very sorry to hear about this whole situation! I understand that you have already returned the items but have not yet received a refund. The return process begins with the customer sending the items to the nearest return center. Once we receive the items at our return center, we check to see if they are in resalable condition, and if everything is okay, we issue a full refund. In your case, it sounds like you did everything correctly. Please email me at lara@hypersoftsneakers.com, and I will look into this case to find out what's going on and speed up the refund process for you. I'm looking forward to hearing from you! Best, Lara
Beautiful looking shoes but the sole is not soft enough for me
I bought 2 pairs of shoes cause I was sold on the caption “like walking on clouds”. For normal people (without foot issues) these might feel super comfortable but not for me - I have Mortons Neuroma. The gel foam insert isn’t thick enough & so I would need to remove & replace them with thicker gel inserts which is disappointing. They are a good-looking shoe which is another reason I bought them. It’s just a shame I can’t wear them! I think people like me can’t shop for shoes on the internet- we need to try them on.
- Return Claim Made: No
- Sizing: True to size
- Product Appearance: As advertised
Hi Nadia,
Thank you so much for taking the time to write a review!
... Read more We are constantly working to improve our products, so we find your feedback very valuable. And while it saddens us to hear that you didn't find our Hypersoft Sneakers to be suitable for you, we understand that people have different needs and that our shoes may not be the best choice for everyone. I hope that one of our agents has already reached out to you to assist you with the return; however, if that hasn't been the case, please reach out to me at lara@hypersoftsneakers.com, and I will be more than happy to assist you myself. Best, LaraThank you for your response Lara. I will email you shortly.
Questions & Answers
Where is my order,no2280272,bought and paid for on 3/9/23,.Please reply
Hi Sussan, we are sorry to hear that you have yet to receive your order. We have recently sent you an update regarding your order status. Kindly check your email inbox. Thank you!
Thankyou!Order No 2280272 No tracking no.has arrived,as yet.WHEN?? Thanx.
Hi Sussan, we have recently send you your tracking number via email. Please check your inbox again. Thanks!
Hi,Why has my,order no2280272,Tracking no.YT2330321233000109,been returned back to sender,?Please reply.Am so stressed over this whole issue.Thankyou
Order no22802722.Tracking noYT23303212330001090has been returned to sender, why,-i live in /NZ-area code 0114)Please explain.Thankyou
Hi Sussan, we apologize for the delay and inconvenience that this shipping issue has caused you. We have recently addressed your concern via email. Kindly check your email inbox. Thank you.
Do you have anyone selling Hypersoft shoes in Batemans Bay or Moruya?
Hi Lesley, we do not have any physical stores. You may only order our product through our official website www.hypersoft.com.
I have been waiting on my order for more than 3 weeks and have not received any information since the initial receipt. Order number is 1888907 for black on black hyper soft original sneaker. I was charged $79.99 plus shipping/tax. I've tried emailing several times and get no response. Please help me. My email is [Email Removed] and my phone number is [Number Removed]. Please call or email me. I need help! Jeanette Hunt
Get an answer from our members and Hypersoft representatives
Details
| Category | Online Shops and Footwear Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $0 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | None |
| Type of Footwear Offered | Exercise & Sport Shoes |
Contact info for Hypersoft
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Hi there,
Thank you for taking a few moments to share your review here!
... Read more We are sorry to hear that you received a product that you originally did not want to order, and you have been having a hard time getting in touch with us regarding returns. Indeed, our customers only have 14 days to return their product. However, rest assured that the only dates that will be considered will be the date your order was delivered to you and the date you first contacted us. If you still haven't received the assistance you need, please email me directly at lara@hypersoftsneakers.com, and I will help you myself. Best, Lara