Ice Jewellery

Ice Jewellery

 Verified
Ice Jewellery
4.7

141 reviews

PositivevsNegative
94% · 1328 · 6%

Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Quality
3.6
Shipping
3.9

Reviews

141 reviews
Sean
Sean Sydney, NSW3 posts
 

Anniversary ring

Horrible service. Firstly didn’t get a response for 10 days until I chased it up and then when finally the ring came after 22 days it was the wrong one. Instead of then trying to fix up the mistake and give me the ring I ordered they said I would have to cancel. Never use them Show details
Product Quality
Shipping
Pauline
PaulineSouth East Queensland, QLD
 

Horrible no response no help nothing crap quality crap products crap communications nothing from them email after email

Horrible quality do not buy from here had my rings 3 days and already tarnishing. Email after email sent and no response at all Show details
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Tim
TimGreater Melbourne (Outer), VIC2 posts
 

Prices are very good

I purchased diamond earrings for my wife’s birthday. I paid extra for ‘gift wrapping’ and a message. The imagery online showed ribbon but all I received was the box and a black bag, no ribbon, no wrapping paper - it was still nice but underwhelming. The message was on white card.
I would still purchase from Ice Jewellery again. Show details ·  2
Product Quality
Shipping
barbara
barbaraSouth East Queensland, QLD3 posts
 

gold belcher bracelet

first time buyer with this company.was a bit wary at first as thought the gold belcher chain might of been to o delicate to wear all the time,but with speaking to customer advise lady i went and bought it.have just recieved and was very happily surprised on lovely and sturdy it is.thought it might get "lost"with my other large chains but stands out beautifully.pricing was great overall cannot fault the company Show details
Jac
JacHunter Region, NSW101 posts
 

Lovely bracelet but very frail

Chose the delicate open bracelet in silver...looks lovely but quite small. I have to leave it on as it's so delicate that I'm sure it will break if I bend the silver to take on and off. Packaged nicely. Staff rang me to see if I would up my star rating. I can't because for over 100.00 it's so frail and the cz stones look like they have small holes in them giving them the look in some light that the stone is missing...about 6 people have told me I've lost a stone. A lovely bracelet that you really need to treat gently. Staff did say they would send me a return VOUCHER but I did not get one. Show details
Ice Jewellery
Ice Jewellery   DM   
More

Hi Jac, I am sorry for your experience and I'm sorry you never received your return voucher. If you can please send us an email at info@iceonline.com.au, we can look into sorting this out for you!

Jac
JacSouth-Eastern Region, NSW53 posts
 

Always happy with my purchases and customer service

I have purchased many pieces of jewellery for myself and as gifts.

They always turn up in beautifully presented boxes and the quality of the jewellery is excellent.

One time I purchased a Pearl necklace and earring set for my niece's 21st. The earrings were not in the parcel. One email and they had the earrings to me within two days, no questions asked. My niece loved her gift.

Great company with a wide array of products at competitive prices, love shopping on their site.

Love that you can use Afterpay. Show details

CRom C.
CRom C.Perth, WA3 posts
  Verified

Online processing fast and payment options great

Bought an MK watch, online experience is great with pictures of items posted and payment options using Afterpay is fantastic as able to spread payment in 4 fortnights. Received the item as advised and item look exactly as per website. Truly recommended Ice Jewellery for online shopping. Show details
Carmen
CarmenMelbourne7 posts
 

Amazing customer service

I had a small problem, no problems with Simon it was rectified straight away and without any problems at all. The quality of my earrings are absolutely beautiful. I wont hesitate to order from them again, in fact I have my eye on a couple of beautiful pieces. Thank you Simon again, you are amazing and an absolute credit to this company. Show details
Steven
Steven
 

Amazing service. Quality as guaranteed

I was out with my friends and I received a call about my purchase so they could ship it. To contact customers on confirming purchases is just excellent.

Just 2 days later, I receive a knock on the door with my purchase of my watch. I open it and the quality is perfect. I am so satisfied with my purchase and I will definitely purchase again. Keep it up! Show details

JessFalcon
JessFalconSydney, NSW7 posts
 

Bought a gift for my sister and she liked it

bought for my sister and she liked in - she just said that packaging was a bit basic but otherwise she was happy. nice work will buy again from here soon Show reply
Julie Ann
Julie Ann2 posts
 

Very pretty Necklace

First time i got the daniel wellington watch from

ice jewellery is for my uncle and he loves he wore it everyday. Second time is the sterling silver side-heart name necklace for my self and i love it, the necklace look very high end. I would recommend ice jewellery for sure and i would repurchase some things again from them. 2 thumbs up..

 Show reply

Reney
Reney
 

The fast deliverly is amazing and professional..love the products..happy customer alround

Service is very prompt. I couldn't ask for better service..10 out of 10. There was no hidden cost. The jewellery is what i expected. Many thanks.

 Show reply

R.H
R.H
  Verified

Excellent.good customer service good value and nice watch

I bought Michael kors watch from ice jewellery i got good price and watch it’s lovely I’m very happy also customer service 10 out of 10

 Show reply

Anna
Anna
 

SO CUTE

I bought a ring from these guys and i didn’t expect it to be so cute! I love it! Thank you!

 Show reply

Marlie
MarlieMiners Rest3 posts
 

Excellent quality products

Excellent customer service. Easy workable website. Brand name jewellery quality, range and pricing is great. Jewellery brand is the real deal.

 Show reply

Questions & Answers

Carra
Carra

Would really appreciate if customer service for ICEEX Redcliffe would respond as the only have email I’ve been waiting since December for my order

Carra cady E.
Carra cady E.

Would really appreciate if customer service for ICEEX Redcliffe would respond as the only have email I’ve been waiting since December for my order

Susan M.
Susan M.

is your gold pieces solid gold, not gold plated or gold filled ?

See all Ice Jewellery questions

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