I ordered earrings on the 14th February and they were supposed to come on the 28th. Never came, when I asked for a tracking link I never got it. I feel like they never sent it because of the way the lady told me "not to worry about it" when I asked for the tracking number at least. Definitely don't recommend.
Lovely bracelet but very frail
Chose the delicate open bracelet in silver...looks lovely but quite small. I have to leave it on as it's so delicate that I'm sure it will break if I bend the silver to take on and off. Packaged nicely. Staff rang me to see if I would up my star rating. I can't because for over 100.00 it's so frail and the cz stones look like they have small holes in them giving them the look in some light that the stone is missing...about 6 people have told me I've lost a stone. A lovely bracelet that you really need to treat gently. Staff did say they would send me a return VOUCHER but I did not get one.
Always happy with my purchases and customer service
I have purchased many pieces of jewellery for myself and as gifts.
They always turn up in beautifully presented boxes and the quality of the jewellery is excellent.
One time I purchased a Pearl necklace and earring set for my niece's 21st. The earrings were not in the parcel. One email and they had the earrings to me within two days, no questions asked. My niece loved her gift.
Great company with a wide array of products at competitive prices, love shopping on their site.
Love that you can use Afterpay.
- Verified customer
Online processing fast and payment options great
Bought an MK watch, online experience is great with pictures of items posted and payment options using Afterpay is fantastic as able to spread payment in 4 fortnights. Received the item as advised and item look exactly as per website. Truly recommended Ice Jewellery for online shopping.
Amazing customer service
I had a small problem, no problems with Simon it was rectified straight away and without any problems at all. The quality of my earrings are absolutely beautiful. I wont hesitate to order from them again, in fact I have my eye on a couple of beautiful pieces. Thank you Simon again, you are amazing and an absolute credit to this company.
Amazing service. Quality as guaranteed.
I was out with my friends and I received a call about my purchase so they could ship it. To contact customers on confirming purchases is just excellent.
Just 2 days later, I receive a knock on the door with my purchase of my watch. I open it and the quality is perfect. I am so satisfied with my purchase and I will definitely purchase again. Keep it up!
Very pretty Necklace
First time i got the daniel wellington watch from
ice jewellery is for my uncle and he loves he wore it everyday. Second time is the sterling silver side-heart name necklace for my self and i love it, the necklace look very high end. I would recommend ice jewellery for sure and i would repurchase some things again from them. 2 thumbs up..
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Questions & Answers
I bought your magnetite bracelet, which looks brilliant. But … I can't work out how to undo the clasp. Help!!!
Just wanting to know if the 9ct yellow gold is genuine gold? I'm Looking at the 9ct yellow gold diamond cut chain 41cm & 46cm but am also wondering how thick it is?
Ice J.Ice Jewellery
Hi Leasha, our gold jewellery is solid genuine gold :-) If you have a product code of the item you're looking at, I can get a photo sent to you. Just send me an email at email@example.com and I'll sort it out for you.
Is this imitation or original ?
Ice J.Ice Jewellery
Sorry for the delayed response! All of our items are original :-)
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