iCumulus Global Express

Would never use them again!! – Delivery time was an absolute joke, took forever to get a response from emailed queries and when product arrived it was damaged and now has to be returned. Tracking information was never correct either. Overall an absolute nightmare and complete waste of time. Not happy at all and would never use their services again Show details

Zero stars – Slow shipping, 8 days sitting in a warehouse then 8 days in transit from NSW to QLD. Item was meant to be received in 1-5 days, but gave them 14 days before contacting them for an ETA. They don't contact you to arrange an appropriate delivery time, they just dump the item outside your house (if you are lucky). In my case, I was home at the time… Read more

but they didn't let me know they were coming. They happen to turn up when I was on a call, did not ring the door bell, just left the 87kg furniture item in front of my garage door. As it's only myself, there is no way I could move it and so my car was blocked in. They could have left it at the front door and undercover, but no, they left it where it could be easily stolen or damaged by bad weather.

Paid over $300 for delivery, the most I have ever paid for delivery and yet the worst service I have ever received. I now have to pay someone to move it into my property.

I will not be purchasing items from any company that use iCumulus - learnt that lesson.

3rd attempt successfull – After 2 cancelled attempts at delivery finally got my order , apart from this inconvenience the tracking system on the successful delivery worked accordingly Show details

Thank you for the smooth delivery – ordered a table and chair set for my son and delivered after a few days. They also sent a gos tracker and it was very helpful for me to track it unlike other services that you have to wait whole day without knowing where the driver would be. Show details

Above and beyond!! – Driver was fantastic. My apartment building is a little difficult to deliver to. I asked him if he could contact the building manager to gain access. He did it with no hesitation. Really nice guy. Appreciate the extra effort. Thank you so much. Show details

Wish I read this page before ordering item – I ordered an item on 28th March and it has sat at the depot since 3rd April. After 3 emails saying it will be delivered I'm still waiting. I've sent them an email today telling them I want my delivery fee reimbursed and if I don't get my item by end of this week I'll be taking further action. Woeful company to deal with with no explanation as to… Read more

why item hasn't been delivered. I like everyone else will not deal with a supplier that use this dreadfull company. Wish I had known earlier

Late delivery – Package was left at depot for 2 weeks, inquiry was replied after a week as well. Driver wouldn’t leave the package inside the entrance door and left outside. Show details

Worst service ever! – Don’t bother buying anything from a company who use Icumulus for their delivery as you will more than likely never receive it! I purchased a mattress through Catch on 06/03. As per the Icumulus tracking info the mattress was received at their depot on 08/03. It sat at their depot until 30/03 (mind you the depot was only about an hours drive from… Read more

my house) - by this time I had had enough of waiting so I ended up cancelling the order & getting a refund through Catch. I emailed Icumulus twice asking for an ETA - they replied (stock standard reply) to the first email saying they were investigating it & would get back to me with an update. Waited another week - still no reply so sent another email. Never received a reply until 31 March (I cancelled the order on 30 March) with another stock standard reply saying they were investigating it and would get back to me with an update! Shocking customer service all round. I ended up purchasing a mattress through another company (Temple & Webster) and it got delivered with Allied Express within a few days (I made sure that they didn’t use Icumulus for their deliveries!). Never again will I purchase anything from a company who use Icumulus - lesson learnt the hard way!

Delivered as promised – All the way from Qld to Melbourne, tracking worked had indication when goods would arrive, arrived when stated and a call from the driver to tell me was at the front door. Perfect. Show details

Great service – Fantastic helpful location tracking. Driver Daniel was friendly and helpful to place item inside. Package arrived in perfect condition and arrived on time. Show details

Loved the live tracking – The article arrived within 1 hour of eta which they said may happen the live tracking was great , and the article was in good condition very happy Show details

Good service – Delivered without fault. No complaints. Prompt. Only thing is they could have pushed it into the garage when requested which was closer to van but driver refused. No said to come inside but just to push it inside as the future was heavy and I couldn’t lift it myself Show details

Good Delivery – The delivery was on time and I was updated in advance of the date and approximate time of delivery. I was also provided a live tracking link which was very helpful. Only thing that I would have liked, was to be updated when my delivery was next in line, so that i didn't have to check the link continuously. However, otherwise no issues with the delivery. Was very satisfied with it. Show details

Fast service – Just ordered a bed frame and it arrived before the eta time and everything was safely delivered nothing damaged will definitely use it next time Show details

Dont buy large items from Kogan if iCumulus are their freight company – I paid (a second time) for my Brosa sofa to be delivered by Kogan. Kogan used this deivery company. Unfortunately , it is now two weeks later and no sign of the sofa or advice of when it will be delivered. ICumulus and Kogan keeps responding with conflicting information and iCumulus have NO PHONE NUMBER. It has been an abysmal process and would warn anyone not to use them or use a suppler who uses them. Show details

UNACCEPTABLE - Disappointingly Late and Still Waiting! – Delivery ordered 4 March for in 1 to 5 days, still waiting on 22 March. The courier representative could not provide reasonable or plausible explanation for delay; no assistance, was unhelpful and asked me to call back in a few days - wow aye! Tracking reference: KOGN109085 Show details

It's only a 1 as I can't give a 0 – Over the course of the last month, as a family we have ordered two beds and a mattress. The first bed was originally changed to delivered. When I questioned it, the company changed it to return to sender as I am apparently "outside their delivery area". Yes I am regional but the i ordered from did not say I couldn't order due to my location so… Read more

assumed that they should be able to deliver here. I asked catch of the day (ozplaza living) for a refund which they did. My husband ordered the mattress, it was a long time at the depot before being changed to return to sender for the same reason. I then tried to order another bed through oz sale. My mistake for not emailing them and asking which courier they use before ordering. I was hoping that because I used a different site, we wouldn't have issues. I was wrong. I ordered and then sent a message to ask the about the courier. They messaged me to say that it was going to be IGX and here is the tracking number. Lo and behold, I checked tonight and it is being sent back to the sender as I am outside of the delivery area.

If you are a company looking to ship bulk items to addresses in Australia, I would suggest that opt for a different courier company. If you are a consumer, before purchasing bulk items, ask who the courier company is to avoid these issues.

A great product and a very fine courier – A great product and a very fine courier.He did an outstanding job even though he was not given a worka,ble trolley.Hence he carried the goods by himself. This is not sound occupation, health and safety issue. Show details

Package Deliver – I would like to say that process of package delivery is very smooth as we have receive regular update on delivery date showed the status of delivery and driver. The package is also in good shape found no sign of wear and tear damage. Good job Show details

Lost my parcel. Absolutely appalling service – From the beginning they have been nothing but difficult to deal with. Then they lost my parcel. You can not call or get a direct response from. I have now sent over 10 emails and received 3 generic emails (all the exactly the same response) in reply. No answers and definitely no parcel. Appalled that a company like this is even still in business!! Show details

Amazing staff – After reading reviews online I made up my mind ,I will be in trouble with my good ordered through catch. But the customer service lady was an amazing lady she went out of the way to help me . My Mattress were supposed to be delivered on Wednesday 22 Feb 2023 but I was in desperate need of them . Team IGX went out of the way to help me and get my… Read more

mattress sorted on Monday 20 Feb 2023.

Great staff , great team makes business look great .

Really happy with the service and will recommend them

Good service and quite nice app – The tracking app was very helpful. I was out busy on the delivery day, but I can track the exact time my package would arrive. I could estimate what time I should be home to receive it. So Im quite impressed. Show details

Delivery went smoothly – I received a text message with a tracking link when my delivery was on its way and used the link for an ETA. The driver arrived within the allocated time window and made the delivery. Show details

King bed and Mattress Delivery – I ordered a King bed and mattress on a Friday, I received my Bedframe on Wednesday the next week and My mattress on Thursday. That was super fast in my opinion. Would love to have these guys as my main delivery service if I could. Everything was in good condition and the customer service was good. Show details