Ideal Air - air conditioning
An excellent company to deal with. Prompt responses and quick to organise a quote. The installer Ben was very professional and thorough as was the electrician. Very happy with the air conditioner installed and the price. Overall a great job thanks guys. I would highly recommend Ideal Air and have done so.
Five star service
I’m getting some work done around the house at the moment, so I’m dealing with quite a few tradies and service people and have an excellent basis for comparison. Ideal Air rank up there as the best. Ultimately we all want good service delivered in a friendly and helpful way, at a fair price. Ideal Air delivered all this. I’ll definitely be using them again. Thanks!!
Ideal were requested to replace a faulty sensor in unit. I also requested a ‘service’ be undertaken at the same time. Their technician rang in advance of arriving, as planned, and the he not only undertook the work, he patiently explained the service testing he was undertaking and the results. I had a further technical discussion with another Ideal person and they also patiently answered my questions. There was no attempt to ‘create’ further work that didn’t exist. A very good experience.
Air conditioning services.
The technician was good at his job and was on time.
Done a great job cleaning the vents and cleaning/servicing the unit on top of our house.
Would highly recommend this company to anyone that wants there air-con serviced.
The reviewer stated that an incentive was offered for this review
Our evaporative cooler needed repair. Unit wasn’t filling with water. After 2 previous bad experiences with tradies was pleasantly surprised when l contacted Ideal Air to book in an appointment and so happened had a technician in the area. George called me back within 5 minutes and was at my place in 10! Being familiar with this model he knew exactly what the problem was. Called to get the all clear to repair and replace and was finished 30 minutes later. Having been messed around for over a month during some extremely hot days l speak highly enough of the company and off course George. Would definitely recommend them to my friends. Good work
Everything went great and it was install before the heat wave so am very thankful.
The entire operation was flawless between being quoted ,installation and receipting. The installer was punctual polite and cleaned up after himself.Can't recommend them highly enough. I wish more companies were like this
Here we go again
As a rule I never bother with writing reviews good or bad but in this case the service was way way beyond my expectations so I feel compelled to compliment the company. The technicians name was Paul and he has been in the industry for more than 30 years and has forgotten what most young technicians know. He knew exactly what the problem was before testing it and that was proved once the testing was complete. A very professional and courteous man who impressed me very much. You have got me for life Ideal Air. (One one condition - I can request Paul to come and do the service) :-)
Excellent service.... great Staff
The Technician Chris was professional, punctual and efficient.All work was completed as specified with a detailed assessment provided. All issues were resolved with a further suggestion and pricing should it be needed. All prices were correct as quoted . Would happily recommend.Thank you to Tanya for her courtesy also.
Very prompt and honest.
The a/c technician, Paul, was on time and was very friendly. He diagnosed the problem and explained very clearly what was going on and how to prevent it from reoccurring. His assessment was realistic and factual. Repairs are not cheap but at least you know where you stand and can make the right decision. Overall a very good experience.
Good response time and service
Having trouble with air conditioning not cooling. Contacted couple service companies who were closed for Christmas/New Year break. Phoned Ideal Air and they were working and available and attended within an hour. Problem fixed, unit serviced and cleaned and all for quoted price. Happy to recommend.
Supplied a faulty heater
Supplied a faulty heater and then left it up to me to call the company who manufactured it so it could be repaired, less than two months after its installation. Also, needed two separate heaters serviced, proceeded to send out two separate contractors who charged more that 300$ In call out fees alone. Avoid this company.
- Verified customer
Excellent service, good price
I contacted Ideal Air due to some problems with my Air Conditioning. I was visited by Jack who arrived right on time. We discussed it and I went with a new split system to add to the partly functioning air conditioning. Constant contact with Louis in the office.
Jack and Brendan the electrician arrived on time on the agreed day. Can't praise their professionalism enough. Explained each step; dealt with several issues. Expertise was very good. Friendly.
Louise followed up next day to see if all was good and to follow up with invoice. No charging on the spot; I've had troubles with that before.
I think I got great service for a great price.
Can't be bothered providing a quote
I contacted Ideal Air to get a quote to fix my air conditioner. I had already had a local repair company review the unit so knew exactly what parts were required.
I contacted them by phone, they told me to email them with the model and details and they would get back to me with a quote. 3 emails and 4 days later THEY suggested I go with another company as they had not heard back from their supplier for the parts. The other companies I requested a quote on had a response within an hour.
Clearly they are either incompetent OR simple don't need the work. Assuming this is how their company works, I am glad I did not decide to get work done by them....AVOID!!
Didnt show up
Useless company - were not paying attention on the phone when i called for a service of my airconditioner. They were supposed to arrive between 12 and 4pm. At 3pm, they called to say that they would not be coming due to being over booked. Terrible service - DO NOT USE THIS COMPANY. Try someone local!
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