Identity Direct

Return to sender labels that don't stay stuck – I can understand why they are out of business. My first return to sender labels for the back of envelopes were great. They came on a spool. Being widowed I didn't need as many and this order came flat as peel off labels. They are USELESS! I have to put sticky tape over them to keep them on. I am most disappointed.

Never Again – Have used Identity Direct before so decided to order my latest lot of return address labels from them. The labels that arrived were someone else’s labels entirely with their names and address, god knows who has mine. I’ve asked for my labels to be resent which apparently can’t be done due to a system limitation. (A refund Ahmad apparently been… Read more

issued) At no point have I been asked to return or destroy the other labels that have someone else’s personal information on them. I only hope that the people with my labels decide to dispose of my personal information properly. I’ll use another company for my printing requirements in future.

CAN'T CONTACT VIA THE PHONE NUMBER ON THE REORDER TAG – I have always been happy with the labels over many years, I have tried ringing the number on the reorder label numerous times, with no luck, says it is disconnected. I don't need to go through the whole process, as I only need to quote an order No. I am happy to give a card No. over the phone, I do not give credit card details on the computer. Show reply

Heaps of gift choice. It's nice and personal – I bought a bath towel and a hat for my friend's baby. I really love that it's more personal with baby's name rather than getting a generic gift from the store. Especially it's the 2nd baby hence she already have everything from previously so after using google to find what other gifts ideas are out there, I stumble across personalised gift. I'm… Read more

very glad these gifts are more personal.

The quality of the bath towel and hat are great. The embroidery font name is cute.

Fast delivery too.

I am happy with your products – I have been buying your labels for many years and in the passed it was much easer to phone. You have put my husbands name on the address the last few orders he has pass 10 years ago. My address has changed from Yungaburra. Buying now is much more complicated. I do like your product and will continue to buy from you. Thank you. Show reply

Terrible, used to be better! – I have used this company for years, and their labels "bright gold name labels" used to be a nice gold and writing legible. I always get the block style font and we use a few rolls of 500 each year. I have some remaining of the old ones and they are beautiful, the new replacements, yuk. They obviously have cut costs, and its not just these labels… Read more

but their plain ones as well, entire range quality has degraded, such a shame, now we will go elsewhere unfortunately as the labels are really hard to read. Like i said, they really used to be great. Not worth returning, not worth using lol....live and learn i guess, shame. Hopefully the xmas themed labels ive got on order are ok. Update: xmas themed arrived quality is so so, definitely not as nice as before but whatever you do stay away from the silver and gold backed labels they are all TRASH! Note that this company i have been advised has changed hands, this business is no longer under the same control and ths the reason why quality is not the same I have been advised by previous biz owner! Hopefully they can work on their quality, for now, i really and honestly cannot recommend this company for labels of any kind.

Very Poor Service – It's been ridiculous waiting time with no updates on the order nor notifications of order to be delayed! I made a purchase on the 4th of March and it's now 22nd of March, still waiting and writing the company asking to update. Not even sure they receive emails, looks dodgy as! DO NOT BUY HERE ANYTHING! Show details

Avoid unless you like wasting time and money! – Ordered on 20 October. Order "passed to our supplier" 26 October. Was due to be despatched 13 December but every day the anticipated despatch date slipped further into the future. So much for the 56-60 days advertised on the web site! So much for my grandson's Christmas present. It is now 2 days shy of 3 months since I ordered. In fairness, I… Read more

entered into mediation with the company. That "mediation" dragged on for a month with multiple apologies "for the delay in your order", promises, offers and an undertaking that I would have the order in two weeks, amongst other delaying responses. Absolutely nothing eventuated and eventually I again requested the order be cancelled. Finally, despite the previous advice that the order could not be cancelled as it was "already in production", the company agreed to cancel the order. I am still waiting for a refund. I so wish I had read the reviews and seen how many were so negative.

This product is perfect and I cant live without it – I bought a bunch of mail return label rolls in various designs. They are always supplied promptly and look professional. My disappointment was to find out that identity direct is no longer printing more rolls. Sadly devastated. I also want to publicly add, for all the horrible whingers that think postage is decided by companies other than… Read more ·  1

Australia post or freighters, and that unaware people who aren't living in the real world want to blame companies with good product for the world increased prices of freight and fuels instead of being happy with good products. I sincerely hope identity please brings back these valued mail return label rolls.

Personal labels – I have had these mail labels before and have run out of them. I find very useful to use when doing a large mail out. Is there a way to reorder without refilling the whole application form? I did try to phone the number on my label holder, 1300551106, but it said it was discontinued. Show details ·  1

I'm very happy – My 2 X 500 address labels arrived within the time specified. The labels were of good quality and as ordered, with a dispenser for each roll. No disappointments at all. Show reply

Personalised pens have been a great gift for friends and family birthdays. Buying more for Xmas gifts – Easy to place Order and delivery to my front door has been within a week. Show reply

Excellent service from a wonderful company – My Identity Direct labels arrived early this morning by courier beautifully packed and included a dispenser with clear instructions. The labels are clearly printed with the coloured background that I chose. Excellent service and a very reasonable price. Show details ·  1

I got what I paid for – I’m pleased with my enamel mug. I ordered before reading the reviews here and I did get a bit worried about what I might be getting after reading some negative reviews, but it’s exactly what I ordered so I can’t complain. I think the time frame was reasonable for a custom mug. Ordered: 14/4/22 Dispatched: 21/4/22 Delivered: 26/4/22 Show details ·  1

Very happy with delivery time as well as the quality of the products. Thank you – It was very easy and simple to find what I was looking for. My daughters personalised apron arrived today, we are very happy with it , great quality and it is exactly as it is in the photo. I ordered another two for my nieces just a minute ago. I would highly recommend this online shop. Show details ·  1

Still waiting for order 2+ months later! – I too wish I had read reviews before ordering to avoid disappointment. I ordered a personalised basketball on the 11th Nov 2021 and my order has not been dispatched the dispatch date keeps on changing. I'm suprised this company is still in business! Show details

Still waiting for order – I ordered 2 items in October for Christmas, and they still haven’t even been dispatched. Every time I check the order status the dispatch date keeps getting pushed out. I am so incredibly disappointed, as are my niece and nephew who are still waiting on their gifts.

Lying about delivery times – I ordered a product on the 21st of December and needed it to arrive before the 6th of January, which I think it an extremely fair amount of time. When I was ordering, I was assured my product would arrive between the 26th and 28th of December. It is now the 31st of December and my product hasn't even begun being MADE. I was in contact with someone… Read more

on the website and they informed me that it would take a week for my product to be made (once they begin making it, which they still haven't) and then another week to get to me. I'm extremely unimpressed, don't buy from here.

DO NOT ORDER FROM HERE – I ordered a personalised netball for my daughters friend on 17 September. They exceeded the timeframe the website said for the order. I went back and forth with them trying to get answers around when it would be sent and kept getting ambiguous answers like “our warehouse will send it as soon as they get it”. Ok cool, and that would be when? They… Read more

offered a $20 store credit which was offensive because I was never planning on ordering there again and also they were offering $20 off all orders at the time anyway. Eventually they refunded $20 to my account. Fast forward to 13 December - still no ball, still no updates. Back and forth again trying to get answers and eventually get them to cancel the order. Now 30 December and the remaining credit still hasn’t been refunded to my account. Here go the back and forth emails with the first response clarifying that I’m waiting for the remaining $19.99 and the second response saying they can’t refund another $20 because I was offered a $20 credit on the order and I get to keep the order. The same order that has been CANCELLED. The absolute worst company and worst customer service I’ve ever come across. If you feel bored and want some stress in your life then definitely place an order and try communicating them about the whereabouts and order status. Disgraceful that this company is still in business. They are absolutely infuriating.

Crap Stocking appliqué and plastic Santa sack lining – Appliqué on Christmas stockings is cheap and nasty. Plastic lining in a Christmas sack. Is sure going to make for a loud Christmas present set up from Santa. Quality has gone way down from 6 years ago when I ordered my eldest sons. Show details

Personalised- but only if your child is white – Not offering personalisation for any child that doesn’t have fair skin is unsavoury. Then after cancelling the order the book was still sent and when I look inside it looks like a boy with red hair stars in my book for a little girl. Wouldn’t definitely NOT recommend this as a personalised product - nor should we support businesses that don’t recognise all races. Poor form. Show details

Order not received after 2 months! – I ordered a personalised netball on 21st of October and as of 22nd of December the item has not even been dispatched. This is disgusting and not acceptable. Only reason I am giving 1 star is because I can't give 0!! Don't waste your time or money, shop elsewhere!!!!

Items received do not match the description – We ordered 3 personalised camp chairs for Christmas presents, in the one size. The chairs are supposed to be 80cm high. When received, the chairs are miniature and less than 60cm high, with the width and the seat smaller as well. My 3 year old doesn’t fit. Very disappointing considering they are all Christmas presents and can’t be gifted as is Show details

Completely unreliable – Very disappointing. The order was made and we were informed that it would be dispatched within 1-2 days ….. 14 days later and it is yet to be sent! As a result it won’t be received in time making the purchase a complete waste of money …. don’t buy from these people, buy from a reparable and reliable business. Show details