1 photo
IF Telecom

IF Telecom

1.3 from 151 reviews · View Statistics
See the Best Home Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
Brand Manager for IF Telecom? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

1.3
151 reviews
  • Transparency
    1.6 (18)
  • Customer Service
    1.6 (24)
Previous
Next

Best Tech support we have ever experienced !!! Thankyou Mitch !

published

Very reliable. Looking forward to hassle free internet. Cant wait to use the internet i love the internet. Mitch was so helpful highly recommend his expertise when ever needed. Best company so far highly recommend.

  • Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Jeanett
Jeanett
  • 2 reviews

Great tech support

published

So I've had a problem with my internet for about 2 weeks, every tech support worker i spoke to was patient and very helpful. It did take and hour and a half with Edward but we finally got there. Now I can watch my Netflix again
Thank you very much

  • Transparency
  • Customer Service
  • Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
transdriver
transdriverNorthern Region, NSW
  • 6 reviews
  • 5 likes

Disfunctional to say the least.

published
  • Transparency
  • Customer Service
  • Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Nicky
NickyGreater Melbourne (Outer), VIC
  • 3 reviews
  • 2 likes

SCAMMERS!!

published

Do not use or have any contact with this company! Change immediately! They are sending bills to seniors even when they have changed providers in the hope they will pay anyway. Been four months disconnected and still receiving new bills with late fees.
DO NOT USE THIS COMPANY!!!

  • Transparency
  • Customer Service
  • Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Home Phone Service Providers

Find out how IF Telecom compares to other Home Phone Service Providers

Know better, choose better.

Compare all
SGM
SGMCentral West, NSW
  • 5 reviews
  • 1 like

Amazing customer service

published

What amazing and unprecedented customer service from a telecommunications company! Danielle F was just fantastic, her empathy and ability to understand where I was coming from on behalf of my mother was so greatly appreciated. In a world where our telecom companies have all moved overseas and are unable to actually think critically and show true empathy, IF is set apart by offering staff who not only speak fluent English and live in our country but offer a true customer focused experience.

10000 thank yous!

  • Transparency
  • Customer Service
  • Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Fiona
FionaSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Finally, Absolutely Brilliant Customer service from Danielle Furlonger

published
  • Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Jim
JimFar North Queensland, QLD

Extremely bad service & rude staff

published

Overseas helpline extremely unhelpful & rude & giving incorrect facts many times-sometimes calls cut out & have to wait in que again half an hour. Had been told they made a new contract on our account without letting us know & cant cancel, even though we were long past the previous contract. Was told another time we had to pay a technician to reconfigure the wiring and router... had to call other companies to find out it was just a phone tower outage. Also lines cut in & out & get blank calls- don't have this problem with new service provider.

  • Transparency
  • Customer Service
  • Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.
top-internet-mobile-phone-service-providers-in-2020
Next
Tarobi
TarobiSouth East Queensland, QLD
  • 5 reviews

Terrible do not use them

published

Worst service ever. Don't waste your time with them. Joined a new provider and problem fixed straight away. Technicians are rude and have no idea of what they are doing or saying. They just don't care. Obviously they don't need the business.

  • Transparency
  • Customer Service
  • Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Malcolm
MalcolmPeel, WA

Dont do it. Please. This mob have cost me many many hours of lost business time

published

Yes internet and fax. Both services are very very poor. I would not recommend this firm to anyone. They dont make decent records and shuflle me between different sections. All appears outsourced to India. I have a difficulty in understanding their accents especially when spoken over the top of.

  • Transparency
  • Customer Service
  • Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Home Phone Service Providers

Find out how IF Telecom compares to other Home Phone Service Providers

Know better, choose better.

Compare all
Graham H.
Graham H.Hunter Region, NSW
  • 2 reviews

First class service

published

Extremely happy with the service I have received from IF Telecom. I had problems installing a new modem/router. The technical support I received was exemplary (clear instructions, friendly/courteous, patient). Excellent value for what IF Telecom charge. After installing new modem/router (NetComm Wireless)much faster speed than original supplied moden(TP-Link)

  • Transparency
  • Customer Service
  • Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Do not go with this company they will rob you ....

published

Do not go with this company they will rob you .... my elderly mother is with this company her phone relies on internet service for her home phone to work ... she has gone mths with no connection no home phone though they keep sending bills ... customer service is disgusting . She has been awaiting 48 hours for her phone to be put on . Try to call them AGAIN line busy no call back . Worse scammers . Changing company's and contacting ombudsman.

  • Transparency
  • Customer Service
  • Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Angus McGroodle
Angus McGroodleGreater Melbourne (Outer), VIC

Worst business I have ever dealt with!

published

Terrible company and no service from them apart from bill reminders before they are due. I have changed to one of the top providers but they keep on sending bills. They lost my phone number after another unit where I live changed hands and I had no adsl for three months and a new number after twenty years with the old one. The telecommunication ombudsman had to sort it out as I don't believe that there is one competent person that works for them in Australia and a lot of smooth talking subcontinental crap artists will waste your time and get you nowhere. After finding this review site I can't believe any business can get worse. ACCC has failed us again in not shutting down these scammers.

  • Transparency
  • Customer Service
  • Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Home Phone Service Providers

Find out how IF Telecom compares to other Home Phone Service Providers

Know better, choose better.

Compare all

Absolutely Woeful!!!

published

This telecommunication company is absolutely hopeless...... Every time I have put in a request I have had to follow it up at least 3 times to get any action. Most phone calls have lasted between 30 to 50 minutes, most of that time I am on hold while the incompetent staff member tries to work out what is going on. Take my advice, use anyone else but this mob. They are absolute rubbish!

  • Transparency
  • Customer Service
  • Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Horrendously appalling service....

published

I was using IF telecom for a number of years and every time I had to deal with them it was a nightmare. They would not return calls. They would say one thing and do another. When I finally came out of contract and requested a termination of their services it has taken me over a year and it is still ongoing. They will not say no for an answer and keep sending me bills and saying that they still have our numbers on their system. I have swapped over months ago to another legit provider and IF Telecom are still sending bills to us, double dipping. They are a nightmare and I have wasted months having to ring them every week to go over the same issues that they just choose to ignore.... DON'T GET SUCKED IN TO THEIR CHEAP DEALS!

  • Transparency
  • Customer Service
  • Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Jim
JimSouth East Queensland, QLD

No moral compass/How to rip off a disabled pensioner.

published

These idiots should not be allowed to operate in this beautiful country. I never connected to their service after being told lies about my land line connection. I have had a telstra dongle for years and never gone close to using the 5gb download. These shonkies want to charge me for 30gb last sept 19 gb oct and 10 for Nov. In that period I was still using my dongle I was not connected to their service and now I am being chased for nearly 700$ by a debt collector. The ACCC needs to stop them they are nothing but money grabbing thieves. What I have stated here is absolutely true so take my advice don't go near the Sods.

  • Transparency
  • Customer Service
  • Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Salvador F.
Salvador F.asked

How have people cancelled they're IF telecom service?

No answers
Melisa w
Melisa wasked

If telecom. What is their phone number?

No answers
Olga I.
Olga I.asked

I live in a farm I have not reception for mobile, I am a very sick person, my land line is not working what you recommend me to do

1 answer
David P
David P
See all IF Telecom questions

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.