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IF Telecom

IF Telecom

1.2 from 149 reviews · View Statistics

Reviews

1.2

149 reviews
  • Transparency
    1.5 (17)
  • Customer Service
    1.4 (23)
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transdriver
transdriverNorthern Region, NSW
  • 6 reviews
  • 5 likes

Disfunctional to say the least.

published
Transparency
Customer Service
Incentivised ReviewNo
Nicky
NickyGreater Melbourne (Outer), VIC
  • 2 reviews

SCAMMERS!!

published

Do not use or have any contact with this company! Change immediately! They are sending bills to seniors even when they have changed providers in the hope they will pay anyway. Been four months disconnected and still receiving new bills with late fees.
DO NOT USE THIS COMPANY!!!

Transparency
Customer Service
Incentivised ReviewNo
SGM
SGMCentral West, NSW
  • 5 reviews
  • 1 like

Amazing customer service

published

What amazing and unprecedented customer service from a telecommunications company! Danielle F was just fantastic, her empathy and ability to understand where I was coming from on behalf of my mother was so greatly appreciated. In a world where our telecom companies have all moved overseas and are unable to actually think critically and show true empathy, IF is set apart by offering staff who not only speak fluent English and live in our country but offer a true customer focused experience.

10000 thank yous!

Transparency
Customer Service
Incentivised ReviewNo
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Fiona
FionaSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Finally, Absolutely Brilliant Customer service from Danielle Furlonger

published
Incentivised ReviewNo
Jim
JimFar North Queensland, QLD

Extremely bad service & rude staff

published

Overseas helpline extremely unhelpful & rude & giving incorrect facts many times-sometimes calls cut out & have to wait in que again half an hour. Had been told they made a new contract on our account without letting us know & cant cancel, even though we were long past the previous contract. Was told another time we had to pay a technician to reconfigure the wiring and router... had to call other companies to find out it was just a phone tower outage. Also lines cut in & out & get blank calls- don't have this problem with new service provider.

Transparency
Customer Service
Incentivised ReviewNo
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Tarobi
TarobiSouth East Queensland, QLD
  • 4 reviews

Terrible do not use them

published

Worst service ever. Don't waste your time with them. Joined a new provider and problem fixed straight away. Technicians are rude and have no idea of what they are doing or saying. They just don't care. Obviously they don't need the business.

Transparency
Customer Service
Incentivised ReviewNo
Malcolm
MalcolmPeel, WA

Dont do it. Please. This mob have cost me many many hours of lost business time

published

Yes internet and fax. Both services are very very poor. I would not recommend this firm to anyone. They dont make decent records and shuflle me between different sections. All appears outsourced to India. I have a difficulty in understanding their accents especially when spoken over the top of.

Transparency
Customer Service
Incentivised ReviewNo
Graham H.
Graham H.Hunter Region, NSW
  • 2 reviews

First class service

published

Extremely happy with the service I have received from IF Telecom. I had problems installing a new modem/router. The technical support I received was exemplary (clear instructions, friendly/courteous, patient). Excellent value for what IF Telecom charge. After installing new modem/router (NetComm Wireless)much faster speed than original supplied moden(TP-Link)

Transparency
Customer Service
Incentivised ReviewNo
Julieanne
Julieanne
  • 2 reviews
  • 1 like

Do not go with this company they will rob you ....

published

Do not go with this company they will rob you .... my elderly mother is with this company her phone relies on internet service for her home phone to work ... she has gone mths with no connection no home phone though they keep sending bills ... customer service is disgusting . She has been awaiting 48 hours for her phone to be put on . Try to call them AGAIN line busy no call back . Worse scammers . Changing company's and contacting ombudsman.

Transparency
Customer Service
Incentivised ReviewNo
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Angus McGroodle
Angus McGroodleGreater Melbourne (Outer), VIC

Worst business I have ever dealt with!

published

Terrible company and no service from them apart from bill reminders before they are due. I have changed to one of the top providers but they keep on sending bills. They lost my phone number after another unit where I live changed hands and I had no adsl for three months and a new number after twenty years with the old one. The telecommunication ombudsman had to sort it out as I don't believe that there is one competent person that works for them in Australia and a lot of smooth talking subcontinental crap artists will waste your time and get you nowhere. After finding this review site I can't believe any business can get worse. ACCC has failed us again in not shutting down these scammers.

Transparency
Customer Service
Incentivised ReviewNo

Absolutely Woeful!!!

published

This telecommunication company is absolutely hopeless...... Every time I have put in a request I have had to follow it up at least 3 times to get any action. Most phone calls have lasted between 30 to 50 minutes, most of that time I am on hold while the incompetent staff member tries to work out what is going on. Take my advice, use anyone else but this mob. They are absolute rubbish!

Transparency
Customer Service
Incentivised ReviewNo

Horrendously appalling service....

published

I was using IF telecom for a number of years and every time I had to deal with them it was a nightmare. They would not return calls. They would say one thing and do another. When I finally came out of contract and requested a termination of their services it has taken me over a year and it is still ongoing. They will not say no for an answer and keep sending me bills and saying that they still have our numbers on their system. I have swapped over months ago to another legit provider and IF Telecom are still sending bills to us, double dipping. They are a nightmare and I have wasted months having to ring them every week to go over the same issues that they just choose to ignore.... DON'T GET SUCKED IN TO THEIR CHEAP DEALS!

Transparency
Customer Service
Incentivised ReviewNo
Jim
JimSouth East Queensland, QLD

No moral compass/How to rip off a disabled pensioner.

published

These idiots should not be allowed to operate in this beautiful country. I never connected to their service after being told lies about my land line connection. I have had a telstra dongle for years and never gone close to using the 5gb download. These shonkies want to charge me for 30gb last sept 19 gb oct and 10 for Nov. In that period I was still using my dongle I was not connected to their service and now I am being chased for nearly 700$ by a debt collector. The ACCC needs to stop them they are nothing but money grabbing thieves. What I have stated here is absolutely true so take my advice don't go near the Sods.

Transparency
Customer Service
Incentivised ReviewNo

not recommened

published

if there was a minus on how you rate it, it would be a minus.
thank you for your patience, i have been patient!!!!! my business phone has now been out for 2 days now!!!
loosing business every day!!!!

Incentivised ReviewNo
David P
David PSydney
  • 8 reviews
  • 10 likes

Part of a network of Criminals

published
Transparency
Customer Service
Incentivised ReviewNo
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Questions & Answers

Salvador F.
Salvador F.asked

How have people cancelled they're IF telecom service?

No answers
Melisa w
Melisa wasked

If telecom. What is their phone number?

No answers
Olga I.
Olga I.asked

I live in a farm I have not reception for mobile, I am a very sick person, my land line is not working what you recommend me to do

1 answer
David P
David P

I can only assume you have taken up a Red/IF telecom service, If that is the case, I can only recommend you completely forget that service as it will be non-existent, then contact Telstra and get a prepaid sim service, maybe even consider ALDI mobile as they use Telstra backbone as its the most reliable network with the best coverage (albeit it more expensive) though as far as RED are concerned, do not remotely expect them to help or even get back to you..once they have your money, you will never hear from them again. The smart move is to get a new phone if your RED/IF supplied phone is locked to their service (an unlocked Samsung A20 is a good choice both for performance and cost) and get a Telstra sim prepaid service to give you the best chance at decent reception. I hope that helps.

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