IF Telecom

Best Tech support we have ever experienced !!! Thankyou Mitch ! – Very reliable. Looking forward to hassle free internet. Cant wait to use the internet i love the internet. Mitch was so helpful highly recommend his expertise when ever needed. Best company so far highly recommend.

Great tech support – So I've had a problem with my internet for about 2 weeks, every tech support worker i spoke to was patient and very helpful. It did take and hour and a half with Edward but we finally got there. Now I can watch my Netflix again Thank you very much

Amazing customer service – What amazing and unprecedented customer service from a telecommunications company! Danielle F was just fantastic, her empathy and ability to understand where I was coming from on behalf of my mother was so greatly appreciated. In a world where our telecom companies have all moved overseas and are unable to actually think critically and show true… Read more

empathy, IF is set apart by offering staff who not only speak fluent English and live in our country but offer a true customer focused experience.

10000 thank yous!

Disfunctional to say the least – Its taken over 3 months for my 85 year old father on a remote property to get a phone service. This is after they shut down his Adsl 2 and conventional landline and told him he was getting nbn to the node. He has a wireless internet service with Telstra so he's not completely isolated. ....3 months later its connected. My father refuses to have a… Read more

mobile so now I have to do all the setting up as gone are the days of a technician coming to do it . In the mean time this company has been sending bills to my father and not providing any service at all. He has insisted that he has a 2nd extension to his bedroom and wanted it all working the way it was before he was forced onto the nbn.. This now involves setting up a second nbn modem and compatible phone for the extension. After I set up the first connection and at least got him a line out. The time came to do the second as the 2nd modem turned up, this company a has 2 separate divisions, one looks after internet and the other looks after phone connections. They don't talk to each other. My father who has been billed for months of no service refused to pay until his service was complete the way it was. I tried to get their internet division to set up the second modem so we could install the extension phone and they demanded payment for the first connection that had only been on a couple of weeks! They then cancelled his first internet connection rendering him again without a phone. WTH. We are in negotiations at this time. Waiting for them to explain the bill. Not impressed with strong arm tactics. They are not winning any points from me. If I could give negative stars I would.

SCAMMERS!! – Do not use or have any contact with this company! Change immediately! They are sending bills to seniors even when they have changed providers in the hope they will pay anyway. Been four months disconnected and still receiving new bills with late fees. DO NOT USE THIS COMPANY!!!

Extremely bad service & rude staff – Overseas helpline extremely unhelpful & rude & giving incorrect facts many times-sometimes calls cut out & have to wait in que again half an hour. Had been told they made a new contract on our account without letting us know & cant cancel, even though we were long past the previous contract. Was told another time we had to pay a technician to… Read more

reconfigure the wiring and router... had to call other companies to find out it was just a phone tower outage. Also lines cut in & out & get blank calls- don't have this problem with new service provider.

Seamless transition of service to new address – We recently transferred our internet service to a new address. The complete process went without a hitch- from cancelling our previous service, activating the new address and reconfiguring our Modem through the Technical support ( talked us through by a very friendly, competent and professional support team member) Throughout the process we… Read more

received prompt and accurate communication and information that enabled us to complete this aspect of our move with little stress.

Great service – Mitch was most helpful. We had two lines out of four not working - no dial tone. He was very thorough and got us up and running correctly once again. It appears those two lines had been diverted to an international line.

Excellent Customer Service – Have a occasional WiFi connection issue, less than 5minutes on hold waiting for Tech Support.... Mitch was the unlucky person who had to deal with me, very untech savvy.talked me through the workaround and we had internet connection again in UNDER 5 Minutes.. this guy new his stuff and was very patient with me typing slowly.. Very Satisfied with the Tech support today.....

Finally, Absolutely Brilliant Customer service from Danielle Furlonger – Finally Brilliant Customer service from Danielle Furlonger, she is amazing!!! Thank you, Thank you, Thank you, Danielle. When the NBN rolled out in our area my beautiful elderly neighbour Pamela, was getting the run around from this company's outsourcing department from the Philippines. Pamela was put on a phone plan that did not suit her… Read more

requirements. Even though any team member from this company could have looked at Pamela's previous phone plan, the outsourcing department just could not get it right.

After weeks of poor communication, being hung up on, put on hold for hours at a time and speaking to people who just didn't care or perhaps understand. Weeks of frustration, more than 6 phone calls and 4 attempted phone calls, numerous emails.

We lucked upon the lovely Danielle Furlonger, after one brief phone call, the Brilliant Customer service from Danielle, Danielle had it all sorted out for us.

Now Pamela has uncapped calls to the UK, a contract rate that is very competitive, credits that have been given for a service that was not active for a month, message bank at the need time allowed and the correct phone being sent in the post!!!

We could not praise up Danielle anymore. Thank you again.

Terrible do not use them – Worst service ever. Don't waste your time with them. Joined a new provider and problem fixed straight away. Technicians are rude and have no idea of what they are doing or saying. They just don't care. Obviously they don't need the business.

Dont do it. Please. This mob have cost me many many hours of lost business time – Yes internet and fax. Both services are very very poor. I would not recommend this firm to anyone. They dont make decent records and shuflle me between different sections. All appears outsourced to India. I have a difficulty in understanding their accents especially when spoken over the top of.

First class service – Extremely happy with the service I have received from IF Telecom. I had problems installing a new modem/router. The technical support I received was exemplary (clear instructions, friendly/courteous, patient). Excellent value for what IF Telecom charge. After installing new modem/router (NetComm Wireless)much faster speed than original supplied moden(TP-Link)

Do not go with this company they will rob you – Do not go with this company they will rob you .... my elderly mother is with this company her phone relies on internet service for her home phone to work ... she has gone mths with no connection no home phone though they keep sending bills ... customer service is disgusting . She has been awaiting 48 hours for her phone to be put on . Try to call them AGAIN line busy no call back . Worse scammers . Changing company's and contacting ombudsman.

Worst business I have ever dealt with! – Terrible company and no service from them apart from bill reminders before they are due. I have changed to one of the top providers but they keep on sending bills. They lost my phone number after another unit where I live changed hands and I had no adsl for three months and a new number after twenty years with the old one. The telecommunication… Read more

ombudsman had to sort it out as I don't believe that there is one competent person that works for them in Australia and a lot of smooth talking subcontinental crap artists will waste your time and get you nowhere. After finding this review site I can't believe any business can get worse. ACCC has failed us again in not shutting down these scammers.

Absolutely Woeful!!! – This telecommunication company is absolutely hopeless...... Every time I have put in a request I have had to follow it up at least 3 times to get any action. Most phone calls have lasted between 30 to 50 minutes, most of that time I am on hold while the incompetent staff member tries to work out what is going on. Take my advice, use anyone else but this mob. They are absolute rubbish!

Horrendously appalling service – I was using IF telecom for a number of years and every time I had to deal with them it was a nightmare. They would not return calls. They would say one thing and do another. When I finally came out of contract and requested a termination of their services it has taken me over a year and it is still ongoing. They will not say no for an answer and… Read more

keep sending me bills and saying that they still have our numbers on their system. I have swapped over months ago to another legit provider and IF Telecom are still sending bills to us, double dipping. They are a nightmare and I have wasted months having to ring them every week to go over the same issues that they just choose to ignore.... DON'T GET SUCKED IN TO THEIR CHEAP DEALS!

No moral compass/How to rip off a disabled pensioner – These idiots should not be allowed to operate in this beautiful country. I never connected to their service after being told lies about my land line connection. I have had a telstra dongle for years and never gone close to using the 5gb download. These shonkies want to charge me for 30gb last sept 19 gb oct and 10 for Nov. In that period I was… Read more

still using my dongle I was not connected to their service and now I am being chased for nearly 700$ by a debt collector. The ACCC needs to stop them they are nothing but money grabbing thieves. What I have stated here is absolutely true so take my advice don't go near the Sods.

not recommened – if there was a minus on how you rate it, it would be a minus. thank you for your patience, i have been patient!!!!! my business phone has now been out for 2 days now!!! loosing business every day!!!!

Part of a network of Criminals – If telecom and RED telecom are part of the Hakim family of companies responsible for decades of company Pheonixing, repeated and blatant Corporations and Telecommunications act breaches and ACCC and ASIC complaints about misleading deceptive and unconscionable conduct. Do not engage these crooks via either company and always trust the reviews and… Read more

please do not be naive enough to believe they have changed. They are experts at gaining your confidence and then turning on you faster than anything you have ever experienced.

If and RED will promise you the world and will steal your money from your bank account even after you notify them they are no longer authorized to do so and will provide no services. When you leave, they will steal more money and threaten to sue you if you try and recover it. In our case, they shut down my company internet and phones for over 8 weeks with no efforts made to restore services and they would not release our lines to a new carrier. My actual story is too long to share here but suffice to say, stay away from If and RED telecom at all costs. Oh, and if you're wondering about the TIO in these cases, they are not there to help you as they are paid by the likes of these two, they ware not a government body and they do not bite the hands that feed them.

Shonky!!! – Horrible, unprofessional and dreadful customer service . These shonks stole $600 from my business after we cancelled services with required notice. They continued to change my card and now refusing to return my money. After hours of phone conversations they kept passing us around to different departments, with no resolution . We will be making a… Read more

formal complaint to the Ombudsman today. Wish more people did to shut them down . Do not give your business to these shonks

Made me lose money – Finally, no more Iftelecom! I own a restaurant and have sold the restaurant. I put in a change of ownership form last week with 1 July 2019 as start of new owner. However, on Saturday night all services stopped and phones became inactive. As there is NO support after 6pm on Saturday until Monday morning you can gather how it feels. Today… Read more

Sunday, I still have no phones and no internet. I rely heavily on take away orders (+50% of trade). As a result, I lost more than $1,500 because customers could not reach me. Also, during the change over to NBN, I was lied to several times about the charges. I'd love to go throught the tapes 'for training and quality purposes' and point out where they went wrong, bu, I can't get bothered to have anything to do with the company. Some of the techo's in India were OK when things needed to be worked out, but when things didn't work, it required 3 very long calls (+40min) before it got resolved. Groan. Never again!!

Stay away avoid!!!!!! – Worst customer service avoid this company at all costs, go to a professional company not an import from India....hopeless and I would say they won’t be around much longer and will rip you....

Total Rubbish – Do not deal with them, they are a unprofessional, they deal with there customers in the rudest manner, i have been treated like absolute garbage and spoken to like crap! i would personally never EVER think about using telecom and wouldn't recommend it for anybody!

Don't rate them at all – Totally hopeless, unprofessional and a rip off. They're the provider yet I have to figure nbn connection myself. Avoid them at all costs. I'm going back to Telstra. My phone line not working either. Ombudsmen now involved.

complete rort – where do i start, freezes constantly ,really slow, drops out all the time,i had dial up quicker,and yet these companies get away with ripping people off ,its nbn for christs sake supposed to be the next best thing and people are forced into it, how is that freedom of choice ,never again

WORST CUSTOMER SERVICE – Zer0 Rating!! We've had no internet for 3 weeks now.. Original fault not theres, but another company duligging through cable. Their handling of this though has been slow and un communicative. I'm calling constantly, Technician was booked to come back again today between 8am & 12 noon.. I took the day off work, when I called to see where they were… Read more

I was told due to large volume of faults in my area they can't come till Saturday. Its Easter we'll be away so now have to wait till next week. And if I want to cancel and get out of our plan early its $199 cancellation fee for internet and $99 for phone .. Definitely won't be re signing or recommending them now.

Can't believe it – price goes up every 6 months within contract...when i call them to ask why they told me dat:"you never know whats gonna happen in the future" ...Excuse me?!! .. you cant leave them without pay the $199 cancellation fee per each services.... reported to TIO already.

Painfully frustrating – Sent numerous incorrect SIM cards constantly put on hold. couldn't manage a simple phone diversion transferrred numerous times phone cut out whilst on hold (from their end) Pay the extra money and go with others