??!
1 photo
IF Telecom

IF Telecom

1.2 from 137 reviews

See the Best Home Phone Service Providers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(5)
(1)
(0)
(1)
(130)
  • Transparency
    1.0 (6)
  • Customer Service
    1.1 (12)


not recommened

published

if there was a minus on how you rate it, it would be a minus.
thank you for your patience, i have been patient!!!!! my business phone has now been out for 2 days now!!!
loosing business every day!!!!


Unhappy Grandson

Unhappy GrandsonSydney, NSW

Unbelievably Bad!

published

They signed my Grandfather up to ADSL internet and for 2 years he was paying without ever using a data. $60 per month with speed between 1 Mbps to 6Mbps. Total bill average is $160 per month with random "service fees" thrown in with $0.50 charges for 3 second phone calls. Telstra is $75 total with free calls and 500 gbyte data which is more than enough for most people.

Transparency
Customer Service
David P

David PSydney

  • 5 reviews

Part of a network of Criminals

published
Transparency
Customer Service
Elle

Elle

  • 2 reviews

Shonky!!!

published

Horrible, unprofessional and dreadful customer service . These shonks stole $600 from my business after we cancelled services with required notice. They continued to change my card and now refusing to return my money. After hours of phone conversations they kept passing us around to different departments, with no resolution . We will be making a formal complaint to the Ombudsman today. Wish more people did to shut them down .
Do not give your business to these shonks

Transparency
Customer Service

Paul J.

Paul J.

  • 3 reviews
  • 1 like

Made me lose money

published
Transparency
Customer Service

Stay away avoid!!!!!!

published

Worst customer service avoid this company at all costs, go to a professional company not an import from India....hopeless and I would say they won’t be around much longer and will rip you....


Total Rubbish

published

Do not deal with them, they are a unprofessional, they deal with there customers in the rudest manner, i have been treated like absolute garbage and spoken to like crap!
i would personally never EVER think about using telecom and wouldn't recommend it for anybody!

Transparency
Customer Service

Wayne

WayneSydney, NSW

Don't rate them at all.

published

Totally hopeless, unprofessional and a rip off. They're the provider yet I have to figure nbn connection myself. Avoid them at all costs. I'm going back to Telstra. My phone line not working either. Ombudsmen now involved.

Jas

Jas

  • 2 reviews

complete rort

published

where do i start, freezes constantly ,really slow, drops out all the time,i had dial up quicker,and yet these companies get away with ripping people off ,its nbn for christs sake supposed to be the next best thing and people are forced into it, how is that freedom of choice ,never again

Customer Service

WORST CUSTOMER SERVICE

published

Zer0 Rating!!
We've had no internet for 3 weeks now..
Original fault not theres, but another company duligging through cable. Their handling of this though has been slow and un communicative. I'm calling constantly, Technician was booked to come back again today between 8am & 12 noon.. I took the day off work, when I called to see where they were I was told due to large volume of faults in my area they can't come till Saturday. Its Easter we'll be away so now have to wait till next week.
And if I want to cancel and get out of our plan early its $199 cancellation fee for internet and $99 for phone .. Definitely won't be re signing or recommending them now.

Customer Service

fei j.

fei j.Greater Melbourne (Metropolitan), VIC

Can't believe it.......

published

price goes up every 6 months within contract...when i call them to ask why they told me dat:"you never know whats gonna happen in the future" ...Excuse me?!! .. you cant leave them without pay the $199 cancellation fee per each services.... reported to TIO already.

Customer Service

Angela

AngelaSydney, NSW

Painfully frustrating

published

Sent numerous incorrect SIM cards

constantly put on hold.

couldn't manage a simple phone diversion

transferrred numerous times

phone cut out whilst on hold (from their end)

Pay the extra money and go with others


Cheaters, rude, worst

published

Too pushy, lier, extremely rude. If you say that you would cancel the cancel, the reply was "Go ahead and cancel, we don't care". Please save your skin from these creepy creatures. Worst ever....

Customer Service

bigbadwolf

bigbadwolfGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 4 likes

Rubbish

published

I really don't know why i joined If Telecom, it use to be called Telco. I have been sent a message 3 times you have an outstanding account, & the rest will be paid off next week as i explained to them. I have paid half of it and still can't believe they haven't received my amount 3 days ago

Customer Service
Not happy

Not happyGold coast

Poor service so unrealiable

published

This service is a scam. DO NOT USE. Unrealisable service. Slow internet. I was happy with my previous provider don’t know how this company manage to change everything

Darrell W

Darrell WRichmond-Tweed, NSW

absolute trash

published

overcharged bills.
terrible service.
not australian.
do not get sucked in to this trap.
worst isp there is cant believe ive only just stumbled across these reviews and how many other people have been F**ked around

terrible speeds as well

Customer Service

CHRISTINE

CHRISTINEROBERTSON

Beware! $199 cancellation fee for Each Service.

published

I called to cancel our account. Mobile, Internet, Landline, in one account. I had been told of the Early Cancellation Fee of $199 for the Account, but no... there was a Cancellation Fee for each service, Mobile,$199, Landline, $199,
Internet, $199., even tho' there is only one Account Number, and one bill each month. I wanted to cancel because our bills were going up and up, with no increase in usage.
Daylight robbery indeed. Keep away!


gadget

gadget

  • 2 reviews
  • 8 likes

another useless telco

published

IF TELECOM.. The name says it all. Can't do the job.. Don't call back.
Leave elderly customers without a service for nearly 4 weeks and really don't seem to care.
Most of the automated attendant is their spiel on how good they are..... they are NOT!!
DON'T go there!!!

1 comment
gadget
gadget

Mel

Mel

  • 6 reviews
  • 4 likes

Evacuate - they are Fraudulent.

published

IF Telecom are constantly calling & attempting to pressure us to change plans and issue late payment fees in error consistently.

When cancelling from the service they claimed we signed up for 24 months & stated there was a recording stating we allowed for this. This was totally fraudulent & when we said we will take this concern to the Ombudsman NSW they back-peddled and said they would waive the fee.


Christine wicks

Christine wicksDarwin

  • 2 reviews

This is the worst company i have ever dealt with, Keep away, they drive you crazy

published

They are absolutely hopeless, they cannot get anything right at all, a dozen phone calls every day/week and still no joy - honestly do yourself a huge favour and do not go any where near this company


Page 1 of 7

Questions & Answers

Olga I.

Olga I.asked

I live in a farm I have not reception for mobile, I am a very sick person, my land line is not working what you recommend me to do

1 answer
David P
David P

I can only assume you have taken up a Red/IF telecom service, If that is the case, I can only recommend you completely forget that service as it will be non-existent, then contact Telstra and get a prepaid sim service, maybe even consider ALDI mobile as they use Telstra backbone as its the most reliable network with the best coverage (albeit it more expensive) though as far as RED are concerned, do not remotely expect them to help or even get back to you..once they have your money, you will never hear from them again. The smart move is to get a new phone if your RED/IF supplied phone is locked to their service (an unlocked Samsung A20 is a good choice both for performance and cost) and get a Telstra sim prepaid service to give you the best chance at decent reception. I hope that helps.


Kaz

Kazasked

I have sent emails to you. Due to lack of service if I don’t hear back soon my rant on here will be relentless

2 answers
MJR
MJR

Hi. I have been sent this query of yours from product review. I don't understand what you are asking, or if your query is general or personal to me. I don't regularly check product review site, only submitted my review
of my experience with iftelecom as this may help anyone thinking to sign up with them.

Mel
Mel

Lol your having problems with IF Telecom too?


aldo

aldoasked

I have been approach by a non-Australian speaking very fast offering a service to good to be true, how do I stop them from proceeding to take over from Telstra?

2 answers
leelee
leelee

WORST SERVICE EVER! waited 36 mins on my mobile to be told sorry our systems are down ring tommorrow! DO NOT USE THEM! I signed a contact for a set fee but bill changes all the time, they claim I make 1300 calls when I use my mobile for long distance and 1300 numbers.FIGO TELECOM

glenda
glenda

Iftelecom has been down for last 2 days I rang a techinal support person on Friday and he refused to understand that I had been with them since 2014 upgraded me signed me for a further 2 years and I have had no service since> My phone carrier has charged me $75 and suspended my account and I find its because my time on the phone to iftelecom trying to rectify my problem. Still not resolved as of 4pm today


Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.