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iframes
4.2 from 150 reviews

Reviews

Review distribution

5 star
116
4 star
2
3 star
2
2 star
3
1 star
27

Kate B.

Kate B.Greater Melbourne (Outer), VIC

  • Verified customer

Excellent products and service!!!

published

Iframes have been fantastic to deal with from their competitive prices to the excellent brands they stock ( i love love love the Maui Jim range and have ordered from them x4 times this year alone) deliveries have been impeccable - most recently I ordered 14/10/19 and received 15/10/19. There was an occasion when i accidentally ordered the wrong style and contacted the support team whom responded quickly and were really easy to deal with while i could easily return and reorder the correct style i wanted and provided and efficient refund. the support team has been amazing the whole time. very happy and impressed with Iframes - thank you!!!

Product Quality
Shipping
Return Claim MadeNo

  • Verified customer

Horrible communication

published

The customer service this company provides is absolutely horrid. I placed an order on the 15th of August and have yet to receive my order and or any updates. I have also sent 3 separate emails to the “support” group and have only received 1 response which didn’t resolve my questions or concerns. I have also been unable to get a live person on the phone. My next email will be asking for a refund. I will never do business with this company again. The sad part is I have purchased 3 pairs of Maui Jim’s from them in the past and was planning on purchasing 2 more. Will take my business elsewhere...

Return Claim MadeNo
Kate

KateSydney, NSW

  • 5 reviews
  • 1 like
  • Verified customer

Amazing service & prices!!

published

Places order on 24/7/19 and received glasses 26/7/19!!
The glasses I purchased were listed on catch.com.au at a supposed reduced price of $189, however with the 35% discount offered on all glasses on iframes, I manages to pick them up for $129!! Such a bargain for authentic ray bans.

Product Quality
Return Claim MadeNo
Nigel

NigelSydney, NSW

  • Verified customer

Mind blowing discount and excellent customer service

published

Was very doubtful they will dispatch my order, given the 40% discount. Chatted with their support who was very helpful and my frames arrived on time securely packed. Loving them, thanks Iframes.

Product Quality
Return Claim MadeNo

Jan

Jan

  • 2 reviews

Great service, will be recommending this company to anyone interested!

published

Recently received my Byron Bay sunnies (Maui Jim). Absolutely thrilled to bits with them. Also must mention that in response to my email asking if it was too late to add the Code10 to my order, I received a very prompt response advising that a refund was returned to my account. Thanks so much, your service 'rocked my world'.

Product Quality

Cat

CatMelb

  • 2 reviews
  • 1 like

Delivery well outside stated time frame and very poor communication

published

The glasses I ordered took 6 weeks to arrive, well outside the stated timeframe. Trying to follow up with the company to find out where my glasses were was extremely difficult and their communication was poor and rude. I would not use again and could not recommend.

Product Quality
Return Claim MadeNo

Carolynn A.

Carolynn A.Greater Melbourne (Outer), VIC

Maui Jim excuses/delays/refund

published

I ordered a pair of Maui Jim Monsteraleaf on 16/02/2019 hoping to get them for my overseas trip by May - so it wasn't in stock, i had to wait 9-20 days business days (does not include Public or weekends) ok fine. Day 15 08/03/2019 i was informed that there is an ongoing delay with order and expect a 3 week delay. I replied advising to ensure my order is in the next shipment otherwise i may request refund via PayPal as payment was upfront & holding onto my funds for a month. Email rec'd on 20/03/2019 more delays and needed to wait another 30 business days. I was done, requested full refund which was received, i wasn't waiting until 24 April which is over 2months for a pair of sunnies. To their credit there was communication.

Return Claim MadeNo
1 comment
iframes
iframes i.iframes

Hi Carolynn, we apologise about the delay you have experienced. Unfortunately manufacturer delays can sometimes occur and we do keep customers informed if this is the case and always offer the option of a refund. Thanks, Sophie


Dan

Dan

  • 2 reviews
  • 4 likes
  • Verified customer

Too good to be true

published
Return Claim MadeNo
1 comment
iframes
iframes i.iframes
Dan

DanSydney, NSW

Excellent customer service

published

After a pair of Maui Jim frames broke far sooner than they should have, iframes showed excellent customer service to resolve the matter in the tight time frame we required and I would recommend ordering from them to anyone

Product Quality
Return Claim MadeYes
1 comment
iframes
iframes i.iframes

Thanks for your comments Dan. Appreciate your positive feedback. Thanks, Sophie

Wendy

WendySouth East Queensland, QLD

  • 2 reviews

Excellent price, quick postage

published

I purchased a pair of Maui Jims from the iframes website Thursday and they were delivered to my door on the Monday. Quick postage, good price when comparing to retail, will definitely use again.

Return Claim MadeNo
1 comment
iframes
iframes i.iframes

Thanks for your feedback Wendy. Glad you were able to get your item so quickly! Regards, Sophie


CAL

CALRichmond-Tweed, NSW

No response after placing an order

published

Order placed 7th Jan, 9-20 business days for delivery. Still have not received my product or any updates. Left 3 phone messages and sent an email with no reply. Not happy, next step will be to report to Fair Trading.

1 comment
iframes
iframes i.iframes

Hi Cal, thanks for your feedback. We aim to respond to all communications within 24 hours. Could you please provide your order number so we can look into this further? Thanks, Sophie


Michelle K

Michelle KBrisbane

Can not speak to anyone

published

I purchased a pair of glasses online on 6th January 2019. It is day 18 and no email to say they are on there way and when you email enquiries you get the standard automatic reply. I understand it stated my glasses I order were out of stock and says delivery btw 9-20 days yet I have checked online twice at the sunglasses I ordered and have said currently in stock. So my question is why have I not received an email to say they are on there way when they have been in stock and considering it is day 18 (business days only I worked out), I do not hold any hope of the being delivered by Monday which would be day 20. I am highly unimpressed and especially since when I try to call to enquire you can't speak to anyone.

1 comment
iframes
iframes i.iframes

Hi Michelle, thank you for raising this. We try to ensure that we contact you to keep you updated with your delivery progress. Could you please provide your order number so I can look into this for you? Thanks, Andy


LLidda

LLiddaPerth

  • Verified customer

Products as stated. Customer service - below average

published

I bought two pairs of sunglasses. They were as described. Postage is fast. Customer service is below average. Multiple voice mails and emails left about a problem with no reply.

1 comment
iframes
iframes i.iframes

Hi LLidda, thanks for your feedback. If you did not receive any replies that would be unusual. Could you please provide your order number so that we can look into this? Thanks, Andy


Luis

Luis

  • 2 reviews

Doubts on authenticity

published

Received my maui jim spartan reef yesterday and the look very good. One small thing though, Maui jim office said to me that iframes do not get their product from them and questioned their authenticity.

1 comment
iframes
iframes i.iframes

Hi Luis thanks for your feedback. All our frames are 100% genuine and come with the standard manufacturers warranty. Thanks, Lucy

Very very happy with my purchase

published

I recently purchased a pair of Maui Jim sunglasses from IFrames. A few days after I ordered, I realised the style I had ordered wasn't in stock and wouldn't be shipped for up to 20 days. I needed them before Christmas so I emailed and asked if I could change my order to a style that was in stock. I frames were very accommodating and helpful with quick replies to my queries. My new choice of sunglasses arrived next day and they are perfect. I love the quality of Maui Jim and I will be ordering from IFrames again.

1 comment
iframes
iframes i.iframes

Thanks for your feedback Helz

Terrible.

published

Lack of customer service, when you try to call to try and sort your problem out you get a answering machine leave message what a joke! how about Answer the phone and talk to your customers then people won't be so frustrated and angry at your company. plus if stock not available DON'T say it is! your misleading people.

1 comment
iframes
iframes i.iframes

UselessCompany

UselessCompany

  • 2 reviews
  • 2 likes
  • Verified customer

Terrible

published

Ordered new sunglasses. No action for 2.5 weeks. Upon querying, was told I needed to read the fine print and that they have 1 month (20 working days) to deliver so back off. Heard nothing, working day 21, queried again. A day later advised the sunglasses are no longer available! Offered me a different pair. I said OK (as desperate for sunnies by now), then told 1 day later then that, they don't have them in stock, and would I like another pair! Day 37 (27 working days) and lots of my time chasing up, finally a refund. Just for the amount. No apologies, No compo. No anything. Just silence. So here's my review.

1 comment
iframes
iframes i.iframes

Baz

BazPerth

  • Verified customer

Great product and customer service

published

The quality of the product is great and my prescription was done correctly. I ordered a product that was not in stock and needed prescription lenses fitted. The timeframes provided to me were met. The customer service was very good all my questions were answered generally within 12 hours.

1 comment
iframes
iframes i.iframes

Hi Baz thanks for the great feedback.


Great Value

published

I got a great deal that was much cheaper than any shops or outlets, and the service response was great

1 comment
iframes
iframes i.iframes

Hi Jordy, we're happy you were able to save some money on your frames!


Paul H

Paul H

  • 3 reviews

Outstanding service in every aspect!

published

Extremely happy! Ordered Fri morn "Melb to Wide Bay, Qld" turned up Mon afternoon. The clarity of the Maui Jim rose lens is amazing compared to my Oakley and Tags. Cheers.

1 comment
iframes
iframes i.iframes

Glad you were happy with your purchase Paul!


Page 1 of 8

Questions & Answers

Cliff

Cliffasked

CLIFF
I am wanting to order a pair of Maui Jim OLA MATT BLACK 764-02....do you have any in stock?
I live in Perth West Australia, so what would be your delivery time?

1 answer
iframes
iframes i.iframes

Hi Cliff,

Thank you for your enquiry.

We can confirm that model Maui Ola 764-02M (Matte Black frame and Neutral Grey Polarised lens) is currently available in stock. We would also like to inform you that delivery time estimated for Perth is up to 2 business days from the date of dispatch.

Kind Regards,
iframes support


Denise

Deniseasked

What is the cost for delivery to mebourne 3038 and will I receive glasses before Christmas?
Thanks

1 answer
iframes
iframes i.iframes

Hello Denise,

Thank you for your message.

We offer free delivery worldwide and if the frames are available in stock then you should receive the frames within 2 business days.

Kind Regards
iframes support


Rui

Ruiasked

Hi there, Do you hold the Maui Jims Ohia (R703 - 02S) in stock at the moment?

I am located in Sydney, Australia and was wondering how long it would take to get these sent to me?

Lastly, what is your return policy please?

Thank you for your help.

1 answer
iframes
iframes i.iframes

Hi Rui,

Thank you for your message.

We can confirm that model Maui Ohia R703-02S is currently not in stock and estimated delivery time is up to 9-20 business days.

Kind Regards,
iframes support


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