iframes

Purchased a watch from them and let me tell you avoid if you can. Probably one of the worst experiences I had. I had to return the watch because it was too small for my wrist and didn’t meet my expectations. Website states that full refund is offered long as the item is returned in same condition with all the seals. Now this is not true they don’t… Read more

refund you the full amount they charge you a transaction fee which doesn’t show in the invoice or mentioned anywhere when purchasing and it’s apparently part of the price. They didn’t even know how much the fee was so they had to get back to me. Full refund means full refund. I never had any other business does return and refund where they just randomly charges you a transaction fee that doesn’t even show in the invoice. Misleading here but I didn’t bother because I was trying to understand. Secondly when I returned the item I got a message from the post office informing it’s been returned. I had to chase them up what’s going on. Few days went past and again I was the one that had to keep chasing them up. They didn’t processed the refund because some certificate is missing. I’ve put everything in the box and the way I received the item. I was 100% certain. they keep saying check on your end because they didn’t get it. They went on about saying his not a scammer and there is an easier way to scam me if they wanted to. I’m like what??? And I never called them they are scammer. I just said if you guys not going to process the refund I’ll have to dispute this because I have returned everything in original box. So I had enough at this point because he keep saying it’s my fault. So said to them let me know what you guys want to do because if your not going to process the refund I’ll take further action. they said they made a mistake and found it on factory floor. I don’t know if this was in purpose or mistake but either way it wouldn’t have been good for me because what would have happened if they lost the certificate they would have blamed it on me. Just avoid doing business with these guys. It’s either they are very unorganised or not doing business right.

Buyer Beware - False claims / Odd credit card request- Do not purchase items go into a reputable st – I ordered and paid for MAUi JiM sunglasses weeks before our trip. Days turned into weeks and no glasses - they claim they are doing some bogus audit and need customers to send them more details about charges on the purchase and only then they will send the item. The two day shipping is a lie PAID $300 and No glasses !!!! Communicated my dissatisfaction - no glasses !!!!!

Maui Jim excuses/"technical errors"/miscommunication/refund – I recently made a purchase through the catch.com.au website from a Iframes where I paid for part of the purchase with catch gift cards. I received a confirmation email for the order and therefore threw the gift cards out as they were used. I then received an email from Iframes stating technical issues relating to their stock levels and that the… Read more

item is not in stock and a refund was immediately made (which I have not yet received), I messaged them as the gift cards I used for part of the payment were thrown out and queried how I was to be refunded the payment for the gift cards as I no longer had them and received no reply.

I then received an email stating that the item was shipped and a tracking number supplied, I messaged Iframes again seeking clarification on the item status and they replied stating that there was another technical error and that it should of been shown as cancelled, also that they had already informed me that the item was cancelled due to no stock.

I looked up the item on the catch.com.au website and can see that it has now been relisted, also the item is listed through Kogan and dicksmith websites as in stock.. this has left me confused with what is happening and am thoroughly disappointed with my experience as these technical errors have caused confusion and have prevented me from taking advantage of the weekend deals to try and find another set of sunglasses on sale.

I looked up iframes on product review and it seems like they are a repeat offender of this type of questionable practice and have made little to no attempt to rectify their sales practice.

https://www.productreview.com.au/listings/iframes?rating=1

Excellent products and service!!! – Iframes have been fantastic to deal with from their competitive prices to the excellent brands they stock ( i love love love the Maui Jim range and have ordered from them x4 times this year alone) deliveries have been impeccable - most recently I ordered 14/10/19 and received 15/10/19. There was an occasion when i accidentally ordered the wrong… Read more

style and contacted the support team whom responded quickly and were really easy to deal with while i could easily return and reorder the correct style i wanted and provided and efficient refund. the support team has been amazing the whole time. very happy and impressed with Iframes - thank you!!!

Amazing service & prices!! – Places order on 24/7/19 and received glasses 26/7/19!! The glasses I purchased were listed on catch.com.au at a supposed reduced price of $189, however with the 35% discount offered on all glasses on iframes, I manages to pick them up for $129!! Such a bargain for authentic ray bans.

Mind blowing discount and excellent customer service – Was very doubtful they will dispatch my order, given the 40% discount. Chatted with their support who was very helpful and my frames arrived on time securely packed. Loving them, thanks Iframes.

Horrible communication – The customer service this company provides is absolutely horrid. I placed an order on the 15th of August and have yet to receive my order and or any updates. I have also sent 3 separate emails to the “support” group and have only received 1 response which didn’t resolve my questions or concerns. I have also been unable to get a live person on the… Read more

phone. My next email will be asking for a refund. I will never do business with this company again. The sad part is I have purchased 3 pairs of Maui Jim’s from them in the past and was planning on purchasing 2 more. Will take my business elsewhere...

Delivery well outside stated time frame and very poor communication – The glasses I ordered took 6 weeks to arrive, well outside the stated timeframe. Trying to follow up with the company to find out where my glasses were was extremely difficult and their communication was poor and rude. I would not use again and could not recommend.

Maui Jim excuses/delays/refund – I ordered a pair of Maui Jim Monsteraleaf on 16/02/2019 hoping to get them for my overseas trip by May - so it wasn't in stock, i had to wait 9-20 days business days (does not include Public or weekends) ok fine. Day 15 08/03/2019 i was informed that there is an ongoing delay with order and expect a 3 week delay. I replied advising to ensure my… Read more

order is in the next shipment otherwise i may request refund via PayPal as payment was upfront & holding onto my funds for a month. Email rec'd on 20/03/2019 more delays and needed to wait another 30 business days. I was done, requested full refund which was received, i wasn't waiting until 24 April which is over 2months for a pair of sunnies. To their credit there was communication.

Great service, will be recommending this company to anyone interested! – Recently received my Byron Bay sunnies (Maui Jim). Absolutely thrilled to bits with them. Also must mention that in response to my email asking if it was too late to add the Code10 to my order, I received a very prompt response advising that a refund was returned to my account. Thanks so much, your service 'rocked my world'.

Too good to be true – I ordered sunglasses that were incorrectly labelled as "In stock". I then had to contact iframes to find out the glasses would take 9-20 business days to arrive. Two days before the end of the 20 business day period I requested an update and was told after a few hours it "could" be an additional 7 to 9 days. Also, their online chat only seems to… Read more

be available for a couple of hours each day and they never answer a phone call. While I understand it is not unusual for items to be out of stock, looking at the website it appears iframes' business model relies on not having stock. The problem is, it became very clear through my experience that there is also no structure or transparency around their procurement practices to enable them to pass on accurate updates and time frames. The order was cancelled. I've also noticed the glasses I bought at a fairly standard price (for which I used a 40% discount code) have since been inflated to $699 on iframes - double the next most expensive price offered by other retailers of $350. It appears iframes are falsifying/misrepresenting their discounts by using promo codes to bring prices down to standard RRP. In my case, there was probably an error by iframes in failing to inflate the advertised price before I used the discount code, so there was probably never any intention to fulfil the order. It's probably advisable to do your research because they don't appear to be offering real discounts.

Excellent customer service – After a pair of Maui Jim frames broke far sooner than they should have, iframes showed excellent customer service to resolve the matter in the tight time frame we required and I would recommend ordering from them to anyone Show reply

Excellent price, quick postage – I purchased a pair of Maui Jims from the iframes website Thursday and they were delivered to my door on the Monday. Quick postage, good price when comparing to retail, will definitely use again. Show reply

No response after placing an order – Order placed 7th Jan, 9-20 business days for delivery. Still have not received my product or any updates. Left 3 phone messages and sent an email with no reply. Not happy, next step will be to report to Fair Trading.

Can not speak to anyone – I purchased a pair of glasses online on 6th January 2019. It is day 18 and no email to say they are on there way and when you email enquiries you get the standard automatic reply. I understand it stated my glasses I order were out of stock and says delivery btw 9-20 days yet I have checked online twice at the sunglasses I ordered and have said… Read more

currently in stock. So my question is why have I not received an email to say they are on there way when they have been in stock and considering it is day 18 (business days only I worked out), I do not hold any hope of the being delivered by Monday which would be day 20. I am highly unimpressed and especially since when I try to call to enquire you can't speak to anyone.

Products as stated. Customer service - below average – I bought two pairs of sunglasses. They were as described. Postage is fast. Customer service is below average. Multiple voice mails and emails left about a problem with no reply.

Doubts on authenticity – Received my maui jim spartan reef yesterday and the look very good. One small thing though, Maui jim office said to me that iframes do not get their product from them and questioned their authenticity.  Show reply

Very very happy with my purchase – I recently purchased a pair of Maui Jim sunglasses from IFrames. A few days after I ordered, I realised the style I had ordered wasn't in stock and wouldn't be shipped for up to 20 days. I needed them before Christmas so I emailed and asked if I could change my order to a style that was in stock. I frames were very accommodating and helpful with… Read more ·  1

quick replies to my queries. My new choice of sunglasses arrived next day and they are perfect. I love the quality of Maui Jim and I will be ordering from IFrames again.

Terrible – Lack of customer service, when you try to call to try and sort your problem out you get a answering machine leave message what a joke! how about Answer the phone and talk to your customers then people won't be so frustrated and angry at your company. plus if stock not available DON'T say it is! your misleading people.

Terrible – Ordered new sunglasses. No action for 2.5 weeks. Upon querying, was told I needed to read the fine print and that they have 1 month (20 working days) to deliver so back off. Heard nothing, working day 21, queried again. A day later advised the sunglasses are no longer available! Offered me a different pair. I said OK (as desperate for… Read more

sunnies by now), then told 1 day later then that, they don't have them in stock, and would I like another pair! Day 37 (27 working days) and lots of my time chasing up, finally a refund. Just for the amount. No apologies, No compo. No anything. Just silence. So here's my review.

Great product and customer service – The quality of the product is great and my prescription was done correctly. I ordered a product that was not in stock and needed prescription lenses fitted. The timeframes provided to me were met. The customer service was very good all my questions were answered generally within 12 hours.  Show reply

Outstanding service in every aspect! – Extremely happy! Ordered Fri morn "Melb to Wide Bay, Qld" turned up Mon afternoon. The clarity of the Maui Jim rose lens is amazing compared to my Oakley and Tags. Cheers.  Show reply

Great experience – Purchased my first pair of Ray Bans from iFrames. Online experience was totally straightforward and quick and the prices were the most competitive of any other Australian site. Glasses arrived the next business day (with free delivery) and I couldn’t be happier. So much so, I purchased another pair today. Definitely recommend to anyone if you’re looking for genuine glasses from a site based in Australia.  Show reply

Surprisingly Fast Service – I was looking for a particular Ray Ban sunglasses that I wanted to get for a long time, but couldn't find any good deals on them. That is until I stumbled upon Iframes. Noticing my favourite sunglasses was there at a very good deal, I decided to order myself one. I'm amazed by how fast the service and delivery was, just 3 days to get from… Read more ·  1

point A to point B. When it arrived, I had the excitement to try them on, and it looked fantastic on me, not to mention how premium it looks and feels as well. The case is also genuinely well-made, which is an extra point from me for its presentation.

Overall, I'm very satisfied with my purchase at Iframes and will shop from them again in the future.

service deserving a high distinction – Purchase Prada glasses online arrived the next day! Minor issue with incorrect colour selection due to image on website. This was rectified within a few hours with options to refund or return. Outstanding customer service! What more can you want  Show reply

Great price great service – So impressed with this site . Ordered a pair of sunglasses at an amazing price - they were at my door in QLD in less than 24 hours .  Show reply

AVOID – Don’t go near them. My order was promised 13-20 days. After 20 days I asked where it was and they said it would be another 15 business days. I agreed. Then 10 or so days later they said it would be another 20 business days. At least they gave me a refund. They got that right. Vision direct then delivered the same frames within two weeks. I recommend them.

Problem resolved after nearly 2 months - compensation received, thanks – Initial title of review: 39 Business Days and 3 Complaint Emails - still no Sunnies! I ordered my Maui Jim Sunnies 39 Business days ago (15/02/2018) They still haven’t arrived. I sent 3 complaint emails by now and haven’t received a confirmation on what/when/where/how. No information that my delivery would be delayed and no compensation offer… Read more

so far. Looking forward to hearing what iFrames is going to do to correct this...

>> Follow up message (25/04/2018) The initial delivery was delayed, then I followed up again and heard that my order was discontinued so I could either get a full refund (after waiting nearly 2 months) or choose another pair. I asked for compensation. They initial offered $20 and eventually offered $50 off another model. However, I couldn’t find another model I wanted and I told them to follow up on my initial order and seek it elsewhere. (I recommended the book RAVING FANS) in relation to Customer Service.

The owner personally called me and I understood his situation better. He admitted it would have helped to call earlier to prevent the long wait and back/forth messages. I found the Sunnies I wanted at a local shop near me and I asked iFrames to give me the full refund and the $50 off on top so I could but the ones I wanted myself. They followed up on this within one week. I got the full refund and they were even so generous to go ‘above and beyond’ (after me stating very clearly what I thought would be fair) and now I finally have the Sunnies I wanted all this time!

The owner is a hard-working guy. I would still consider to buy from iFrames in the future. Just check if something is available/in-stock.

Thank you team for following up.

Great Sunnies at great prices – I am so happy with my purchase from Iframes saw the same pair in the city for $150 more than what I paid & got them so so quick!! Thanks  Show reply