reward not given, can't close position
they promised to give a reward for the special referral program that runs until January.
Since my friends traded 5 times, I haven't received any reward at all and it has been for a month whereas the reward, according to them should be fortnightly updated.
what's going on???
PS: there are other friends also who experience the same issue...
also, just remember some days ago, I could not close the position and resulted in lower profit... whenever click close position, it says "technical error". Well.... well well....
Restricts your trading
Restricts trading at their whim. Doesn't communicate.
take your money elsewhere. This app is just designed to sell your info to the HF.
Trying to buy GME for cash and it wont let me. Doesnt give a crap if i lose 15K on other shares using CFD though, but cant buy a single GME share for cash.
No consistency and terrible attitude towards retail investors
First restricting positions on GME and AMC now weed stocks, opened position in SNDL for a little day trading yesterday, sold for a quick profit today, tried to buy back in on the dip to find it is only available for trading on leverage even thought it was perfectly fine to buy individual units the day before. Terrible consistency on day to day trading, taking my business elsewhere so i can actually control what i trade as opposed to a nasty brokerage taking my money to just block my attempts at opening positions.
Very awful customer service and terrible at help.
I have been trading for while with ig when needed to withdraw some funds upon need. It’s been week and still no help from them. I will not do anyone business with ig and I sure will not recommend ig to anyone.
Withdrawal very troublesome
Great difficulty obtaining withdrawal from IG. Asking for bank transactions despite requesting a refund back to the same account where the money originally comes from. After I sent the bank statement, they asked me the same questions again and requested the information I already sent to them. Not to mention that the process is slow as well. Over two weeks since the initial request was put in, still not happening.
IG aren’t here for you, they’re here for the hedge funds
Stopped allowing purchase of GME and AMC.
Continued to allow people to sell these shares (wow, thanks so much!), but not allowing limit orders to sell.
This means Australians now have the pleasure of waking up periodically from 12:30am to 7am to check how these highly volatile shares are doing, and if necessary, will have to manually sell.
Do not trade with this company!!
Company stops people purchasing shares when prices are going up but when your down they are happy to sell to you.
Avoid at all costs unless you want to be in a position where you can only sell shares when they are going up and not buy them
- Verified customer
Do not believe their paid official reviews
Phone app had been unable to load charts for the last 3 months and customer support just tells me "we are aware of the issue just change charts from daily to 2h".
Participated in a share purchase plan and everyone has received their shares 3 days ago and their funds 5 days ago while IG users are still waiting for this useless platform to give us the shares and our money back. Meanwhile the price had tanked 15% while waiting for the shares when everyone else had already received them.
They have been paying for official reviews do not believe them.
IG joining the global trend of palming off customers to the "Help Page".
l've been trading with IG for at least ten years and have found overall their service has been pretty good.
Whenever l called up almost any time of the night or day l was greeting quite quickly with a competent dealer or support staff member who could carry out a trade for me or assist in the issue l had. The staff there are still great.
Customer support is a little different when your dealing with positions that are in the hundreds of thousands if not millions of dollars.
If your in trouble you need a real person and quick. It's life and dea...th. With the big bucks IG are churning and the peanuts they pay their dealers and support staff you'd think they wouldn't be looking to compromise their service with the global trend of palming customers off onto the "help page". But no - they've done it.
slippage , delayed execution & stop loss with minimum points
guys one of the stupid thing is stop loss with minimum it means you cant move your stop loss untill 6 point or 10 points depends what futures or forex you trading with .so if you are a fast trader then IG is not for you
IG markets has slippage and delayed execution problem by the time you enter the trade its changes the price because when you enter it takes almost a sec to place your trade .
worst costumer service
so if you are fast trader means if you trade on 1 minute - 5 minutes chart then stay away with IG.
Works pretty well
Works pretty well along with having $0 US trades and $5 Australian trades. The app is not the most flashy, but is mostly reliable and nails all the basics. Support takes a few days to get back to you via email, however, there is a phone number that you can call for more urgent requests.
Worse experience.. deposit money no problem... withdraw money u have to send ur personal account statements . Fraud
Worse experience. Don’t use it . It’s a poor platform. When u deposit money no questions asked . When u want to withdraw u have to go through 1000 of questions and send them personal account statement . If u haven’t do any trade less than 5 in three months u have to pay $50 service fees extra
Cannot even do the basic account set up
Tried to set up and activate the account with IG. Provided everything the asked. Then two months later, account is not active. Call the support and was told that application has expired as it took too long. Was asked to open another account again. Sorry, I don't want to trade my money with incompetent people.
Questions & Answers
What platforms are people using to open share accounts? I'm planning on buying and holding so want no hidden / subscription / dormant fees.
Coming from the UK I used hargreaves and landsown - it's great.
In Australia all the fee's (brokerage) seem very high, lots of hidden fees.
I want access to all overseas markets (mainly US and UK).
who pays the broker his fees for handling my account if i join
I'm not sure I really understand your question, as the answer seems obvious, so are you being sarcastic?
I actually don't regard IG as a stock broker in the traditional sense. They are for people who ACTIVELY TRADE.
Now I don't trade share CFDs, so cannot comment on that aspect of their business, but as people have pointed out here they seem to charge $50 if you don't trade at least 3 times. Hardly a big deal in my opinion.
If you trade Forex and other non-share CFDs then there are no fees to my understanding. No commissions (on their regular account anyway). Only spreads. So the more you trade, the more times you pay the spread, and the more times IG generates revenue for themselves.
So if you are an investor into shares, I would probably suggest you look to join a regular broker. In the end its all about TOTAL costs.
Hope this helps.
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