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IG

IG

1.2 from 106 reviews · View Statistics

Reviews

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    1.4 (64)
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hnr

hnrGreater Melbourne (Inner), VIC

  • 2 reviews
  • 3 likes

reward not given, can't close position

published

they promised to give a reward for the special referral program that runs until January.

Since my friends traded 5 times, I haven't received any reward at all and it has been for a month whereas the reward, according to them should be fortnightly updated.

what's going on???

PS: there are other friends also who experience the same issue...
also, just remember some days ago, I could not close the position and resulted in lower profit... whenever click close position, it says "technical error". Well.... well well....

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Incentivised ReviewNo

Restricts your trading

published

Restricts trading at their whim. Doesn't communicate.
take your money elsewhere. This app is just designed to sell your info to the HF.
Trying to buy GME for cash and it wont let me. Doesnt give a crap if i lose 15K on other shares using CFD though, but cant buy a single GME share for cash.

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Incentivised ReviewNo

Limited on trade

published

Absolutely hopeless. Too much restrictions and limited on trading cryptocurrency.
Now they stop us for trading cryptocurrency. They can’t afford to lose on the bull market.
Better of go FTX Pro.

Incentivised ReviewNo
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No consistency and terrible attitude towards retail investors

published

First restricting positions on GME and AMC now weed stocks, opened position in SNDL for a little day trading yesterday, sold for a quick profit today, tried to buy back in on the dip to find it is only available for trading on leverage even thought it was perfectly fine to buy individual units the day before. Terrible consistency on day to day trading, taking my business elsewhere so i can actually control what i trade as opposed to a nasty brokerage taking my money to just block my attempts at opening positions.

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Incentivised ReviewNo
Rahul B.

Rahul B.South East Queensland, QLD

Very awful customer service and terrible at help.

published

I have been trading for while with ig when needed to withdraw some funds upon need. It’s been week and still no help from them. I will not do anyone business with ig and I sure will not recommend ig to anyone.

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Incentivised ReviewNo
Joshua G.

Joshua G.Hunter Region, NSW

  • Verified customer

Very poor service

published

Worst support I have ever seen from a business. Still waiting to cancel an order which seems bugged out that I placed 28/1/21. Poor platform stability. Restricting GME purchase >1week.

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Incentivised ReviewNo
Minghao L.

Minghao L.South East Queensland, QLD

  • 2 reviews
  • 1 like

Withdrawal very troublesome

published

Great difficulty obtaining withdrawal from IG. Asking for bank transactions despite requesting a refund back to the same account where the money originally comes from. After I sent the bank statement, they asked me the same questions again and requested the information I already sent to them. Not to mention that the process is slow as well. Over two weeks since the initial request was put in, still not happening.

Incentivised ReviewNo
CEB95

CEB95South East Queensland, QLD

  • 3 reviews
  • 2 likes

IG aren’t here for you, they’re here for the hedge funds

published

Stopped allowing purchase of GME and AMC.

Continued to allow people to sell these shares (wow, thanks so much!), but not allowing limit orders to sell.

This means Australians now have the pleasure of waking up periodically from 12:30am to 7am to check how these highly volatile shares are doing, and if necessary, will have to manually sell.

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Incentivised ReviewNo

Don't give them a cent

published

Absolutely criminal what they are doing with restricting buying of GME and AMC. Don't give them a cent of your money, find a trading platform that doesn't protect the 1%.

Incentivised ReviewNo
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Do not trade with this company!!

published

Company stops people purchasing shares when prices are going up but when your down they are happy to sell to you.

Avoid at all costs unless you want to be in a position where you can only sell shares when they are going up and not buy them

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Incentivised ReviewNo
Cassidy G.

Cassidy G.South East Queensland, QLD

  • 4 reviews
  • 9 likes

Disgusting!

published

A completely corrupt company that have stopped retail investors from investing, yet are happy to allow billionaires to continue investing. Do not trust this business, extremely shady. You will lose your money.

Transparency
Incentivised ReviewNo

Dispicable company

published

They have blocked trading on gme and taken part in market manipulation. Also they have very high fees and they engage in market manipulation by banning stocks on an open market.

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Incentivised ReviewNo
Gary

GaryPerth, WA

  • Verified customer

Do not believe their paid official reviews

published

Phone app had been unable to load charts for the last 3 months and customer support just tells me "we are aware of the issue just change charts from daily to 2h".

Participated in a share purchase plan and everyone has received their shares 3 days ago and their funds 5 days ago while IG users are still waiting for this useless platform to give us the shares and our money back. Meanwhile the price had tanked 15% while waiting for the shares when everyone else had already received them.

They have been paying for official reviews do not believe them.

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Incentivised ReviewNo
HAN

HANPerth, WA

  • 5 reviews
  • 4 likes

Cannot connect platform last three nights!!!

published

I am a day trader and last three nights i couldn't get platform!!! Missed the positions few times!!!! Better change to others who can support high volume!! No recommend platform.

Incentivised ReviewNo
Santhosh V.

Santhosh V.

  • 4 reviews
  • 2 likes

Pathetic website,

published

there is no customer service / horrible service. I am planning to switch to a different one. There is no chat support and impossible to talk to some one on phone.

Incentivised ReviewNo
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S. Moore

S. MooreSydney, NSW

IG joining the global trend of palming off customers to the "Help Page".

published
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Incentivised ReviewNo

slippage , delayed execution & stop loss with minimum points

published

guys one of the stupid thing is stop loss with minimum it means you cant move your stop loss untill 6 point or 10 points depends what futures or forex you trading with .so if you are a fast trader then IG is not for you
IG markets has slippage and delayed execution problem by the time you enter the trade its changes the price because when you enter it takes almost a sec to place your trade .
worst costumer service

so if you are fast trader means if you trade on 1 minute - 5 minutes chart then stay away with IG.

Incentivised ReviewNo
Div

Div

  • 3 reviews

Works pretty well

published

Works pretty well along with having $0 US trades and $5 Australian trades. The app is not the most flashy, but is mostly reliable and nails all the basics. Support takes a few days to get back to you via email, however, there is a phone number that you can call for more urgent requests.

Transparency
Incentivised ReviewNo

Worse experience.. deposit money no problem... withdraw money u have to send ur personal account statements . Fraud

published

Worse experience. Don’t use it . It’s a poor platform. When u deposit money no questions asked . When u want to withdraw u have to go through 1000 of questions and send them personal account statement . If u haven’t do any trade less than 5 in three months u have to pay $50 service fees extra

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Incentivised ReviewNo
Phyo Aung K.

Phyo Aung K.South East Queensland, QLD

Cannot even do the basic account set up

published

Tried to set up and activate the account with IG. Provided everything the asked. Then two months later, account is not active. Call the support and was told that application has expired as it took too long. Was asked to open another account again. Sorry, I don't want to trade my money with incompetent people.

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Incentivised ReviewNo
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Questions & Answers

humberto h.

humberto h.asked

show me a good broker in Australia,Thanks,

No answers
Ben S.

Ben S.asked

What platforms are people using to open share accounts? I'm planning on buying and holding so want no hidden / subscription / dormant fees.

Coming from the UK I used hargreaves and landsown - it's great.

In Australia all the fee's (brokerage) seem very high, lots of hidden fees.

I want access to all overseas markets (mainly US and UK).

Any advice?

No answers
arthur

arthurasked

who pays the broker his fees for handling my account if i join

4 answers
Adrian
Adrian

HI Arthur,

I'm not sure I really understand your question, as the answer seems obvious, so are you being sarcastic?
I actually don't regard IG as a stock broker in the traditional sense. They are for people who ACTIVELY TRADE.
Now I don't trade share CFDs, so cannot comment on that aspect of their business, but as people have pointed out here they seem to charge $50 if you don't trade at least 3 times. Hardly a big deal in my opinion.

If you trade Forex and other non-share CFDs then there are no fees to my understanding. No commissions (on their regular account anyway). Only spreads. So the more you trade, the more times you pay the spread, and the more times IG generates revenue for themselves.

So if you are an investor into shares, I would probably suggest you look to join a regular broker. In the end its all about TOTAL costs.

Hope this helps.

Jon Z
Jon Z

YOU Arthur, or more exactly the owner of the account.

arthur
arthur

no i wasnt being sarcastic it was a genuine inquiry as i have never been involved in this type of thing before thanks anyway regards arthur

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