Constant Wifi dropout
3 years ago i moved into a new house and stayed with my internet provider was supplied with this modem. at first i though it was teething problem but over the years the wifi in the house suddenly drop out even when I am in the room with the modem box i get drop out. I complained and all I get is support changing the setting and saying that will help. It at a point that i can't received home phone call the line is so bad as my voice sound gargled and constant audio dropout. I live in a house that is about 25 metres long and it is impossible to g...et wi fi in the back room in fact it drop out in the living room to to point of frustration. This modem is the cheapest on the market. IInet my internet provider keep blaming my equipment like my phone as faulty it frustrating and if you get this modem don't even bother run a mile from it. They need to start using other modems rather than the cheapest crap. Been a customer for 10 years and it look like I will not be a client any longer because of the problem.
Very Reliable modem
Provided with this modem by Internode. Apart from initial teething issues with NBN, it has worked very reliably. I have 3 desktops(Ethernet), VOIP and 6 wireless devices + an Xbox connected and it has all worked very well. Only times it has crashed (2-3 x) it has been quick to reboot. Booting up itself takes about 5 minutes, so you better not be in a hurry! Would have liked to have individual device restriction capacity but otherwise good. It connects to a repeater (TP-Link) to reach the sunroom out the back for the wifi. I can st...ill pick up a connection on my Smartphone when sitting in the driveway, but once outside the front gate it disappears quickly. We get 42/15 service here average here - just used OOKLA now and it read 39/17. Can't complain! Been on NBN for at least 2 years now.
very happy with this modem for my nbn it is very reliable and quick easy to setup wifi is very quick also on it can enter modem and change passwords and name of wifi and your own wifi password
Purchased in July 2015 at iinet.
Ok within a small flat - useless around a house
Before I connected to the NBN, I asked my telco how this modem's WiFi would perform, as compared to my (then) existing NetGear router. I was assured that its WiFi range would be a lot better than the NetGear's. It hasn't been. The WiFi range of my NetGear router was perfectly adequate for our purposes - covering a range of over 20 metres. The Technicolor modem supplied to us had a reliable range of only around 7 metres, which is totally inadequate for us. I have been trying to sort this out with my telco for the past two months, and STILL ...haven't been able to sort it out. Trying again tomorrow. UPDATE - Spent too much time, effort and money trying to sort it. We've now decided to change telcos, instead. At least that offers some prospect of having a modem with an acceptable WiFi range.
Purchased in December 2017.
Bringing The Internet Intoo My Home
I have an ADSL2 MODEM HOOKED UP THROUGH MMY Lannddline phone Curtiss of Telstra as the NBN has not yet arrived over my side of town.
Tremendous piece of equipment working through my Smart TV, my telstraTV Box and my new Apple PRO 12/09inches and 64 GBs to start off with. Not to mention WiFi connection
Had the odd difficulty but Telstra technition has been suburb and only needed to come once to correct a fault which was in my phone and not the modem2
Opened up a new world of entertainment
Any drop outs I am now able to correct myself by rebooting the system.(not bad technology fo a senior citizen to handle)
Was bundled free from iiNet. Performs terrible with wifi. Constant drop outs slow speeds, buffering with Netflix etc. The modem is within 10 feet on the tv. Found this item to be of terrible performance and have just finished throwing it in the bin. I would not recommend this modem to ANYONE!
I've only owned this for a week and without doubt it is the worst modem/router I have ever owned.
I have been completely unable to establish a stable wi-fi connection, I am plagued by dropouts on a daily basis, it requires constant power cycling which takes an age ( maybe 10 minutes) and there's no manufacturer's support.
I'm ready to throw this trash into the bin or give it to someone I despise but I don't hate anybody enough to inflict this much trouble and frustration on them.
My ISP should be ashamed to be supplying this box of inadequacy to customers.
reliable modem and easy to config
I should say it is one of the mid range modem in Australia. good user interface but not advanced and very easy to config your NBN Provider. low price and good WiFi range in small house, suit for one story! at overall it is good and cheap modem for home use.
Delivers faster speed than my asus dsl ac68
Having this unit on ADSL2 before HFC connection I have found the Wifi to be as good as the Asus modem router. And both download and upload speeds are on average 30% faster!! Point off though for configuration being locked down by supplier. So doesn't show some functions.This unit can assign static IP addresses.
Just moved houses and have tried to get internet in the house for over a month now and have called optus about it and nothing has be done. I don't know what's wrong whether its the modem or just the company I'm with but I'm not satisfied with either because still i have no internet.
Fast enough. Holds multiple connections. Isp edition is easy to set up. Had a lot of issues with dropouts with this modem on internode. Was supposedly fixed by a firmware update. I would strongly suggest that you make sure the firmware issues have been resolved before buying one of these though.
Even free this modem is not worth it
Four weeks ago I replaced my ever faithful ASD2890AL because I now need a VoIP modem. I don't think a day has passed that the WiFi has not dropped out (and often). The sync with the ISP is OK and has been up for over 2 weeks, but it just can't handle the WiFi. There are 11 devices connected, but even when I work from home with 1 active device I get dropouts and it will take 10-20 minutes to get a stable connection again. Glad I didn't pay for it. I am off to get a proper modem.
Has worked perfectly for 18 months now and has much better wifi than the Billion 7800NXL it replaced. I used to have to use a wifi repeater half way down the backyard of my back neighbour who I share my broadband with but don't need that anymore with the TG789. LIttle slower to reboot than some modem/routers but not slow enough to matter.
This modem I bought through iinet for my nbn set up haven’t had it long but seems to be alright. We can have 7 devices hooked up at once and seems to hold up alright. Light weight and keeps itself cool, use it standing on its side or laying flat whatever you prefer
Works perfectly so far
Router came with My Republic Cable NBN
Easy to set up and use
I have 43 connection in my house
About 15 on the Lan network, approx 28 wireless depending on what's turned on or in range.
Most wireless connections are Sonos type switches and Harmony hub controlled hi fi etc
I mounted the white coloured Router 1/3rd the way up the wall where the cable connection comes in
Found it gave better coverage off the floor or desk
Spaced it off wall about 10 mm to aid air circulation
I have 2 lan wired switches to aid with lan distribution
Good modem provided by ISP
I got this modem from my NBN ISP. In general works fine although the dual wireless signal is not very powerful to cover all my house. My previous D-Link modem-router used to do that, so now I need to buy an additional device to cover my whole house...
Easy to install and setup. I get normally very good download speeds trough my ISP and this modem hadle it well.
Overall it was for free and does the job.
- Verified purchase
Good modem, basic only wireless router - overheats in sub-tropics no aircon
I got a TG-789 for free from my ISP when I switched to the NBN (FTTN).
It synchronised at 69.3/41.69 Mbps at our house (the fastest speed it could connect at download/upload) which was good for my distance from the node. The upload sync speed is faster than another modem I've since bought, the TP-Link VR2600, syncing at 76.6/34.2 Mbps. The TG-789 has a higher upload, while the VR2600 has a higher download sync. Most would prefer the download to be the priority over uploading, though (hey still much better than ADSL I used to only ...
Good modem, provided by ISP
This modem was provided to me as part of my plan with my ISP. I've used both wireless and wired connections, and used it with both ADSL 2+ and NBN (FTTN) - and it hasn't missed a beat. I find that it doesn't really reach up to the very end of my (long) house, but I don't use wireless there anyway. All good!
This was given to me by my ISP for free, provided I agreed to a further 2 year sign up. I was told it was an excellent modem by my ISP and this was the only reason I upgraded. My previous modem was a Netgear with 2.4 and 5ghz options. It was a very good modem. This TG789 is slow, unreliable, drops out if others are using devices at the same time. I am extremely disappointed with this modem.
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Questions & Answers
what extender for the family room can i add to this modem
As you have no doubt discovered, the WiFi range of the TG789 supplied by iiNet to its NBN customers is woefully inadequate. They also publish a great long list of other modems and routers that they supply to customers, but you are unlikely to be able to persuade them to substitute any of the others.
And if you don't accept the "free" modem they gave you in the first place, they'll tell you to go buy something you fancy, at your expense, instead.
I did - and they can't get that to work, either.
I had no luck with extenders - no matter where I located it, it made no difference. I returned it to the store, and bought - on iiNet's advice! (they told me "any VOiP/VDSL modem will do") - the TP-Link Archer VR600. In line with the rest of their performance, iiNet has been unable to assist me in connecting that to their NBN system instead of their TG789.
So while I did meet two of their other customers, who had the same problem and had better luck connecting their Archer VR600 than I've had, I'm afraid I've given up. I can't even help myself, so I can't offer any help to you either, tazma1
I'm now working through all my contacts & transferring everything off my iiNet account, onto gmail, so that I can scout around for a different telco and dump iiNet
Typically any extender should be viable when positioned near to the modem so as to re-broadcast the signal. However, if you're having wireless stability and strength issues where it should be working normally it would first be worth looking into optimising your local setup and configuration to help ensure that everything is working as it should be. We've got some helpful advice on our help site that might help improve your signal performance: https://iihelp.iinet.net.au/improving_wifi_signal_and_changing_channels
I have the TG789 as provided by iinet and I find it to have very adequate range extending to the whole yard as well as everywhere in the house. I did have to change channels at the outset because a neighbour had the same default channel and that really restricts performance (I can "see" upwards of 8 other wifis in the area) and you need to be careful about other wifi products (A/V extenders and the like) around but I'm very happy with this unit.
I have this modem and had it replaced twice because internet light goes off after about two hours and to get it on again I have to turn modem off and restart and now it’s happening to this one.Strange thing is I still have internet even when lights off. Does anyone else have this problem? Please check to see if your internet light is off but still have internet.Cant get any satisfaction from my provider.
We signed up with iinet (NBN FTTP) and the exact same thing happens with the internet light on our modem.
It at times is on and then when it want's it turns off (no colour/light at all) yet we are still able to surf the net and wifi still works.
I too am curious as to if this is right or just an issue? Glad to have read your message knowing it was happening to others too.
Let me know if anything changes with yours?
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