AI reviews summary
The overall sentiment for IKEA is predominantly negative, driven by significant failures in delivery, assembly services, and customer support. While the physical store experience and product design receive occasional praise, these are overshadowed by reports of logistical incompetence, poor contractor accountability, and a customer service system that many describe as "impossible" to navigate. Recurring themes include long wait times, missed delivery windows, and damaged or incomplete orders.
Pros
Cons
Verdict
IKEA remains a popular choice for budget-friendly design, but consumers should be wary of any service beyond the "cash and carry" model. Given the systemic failures in delivery and third-party assembly, the safest way to shop is in-person or via click and collect to ensure product possession and quality.
Looking for sofa beds. Jojo was more than helpful. She was professional, not pushy and wrote down exactly where we could find things in the warehouse. Purchase completed, two very happy customers Show details
A check online shows the two items I want are an instore pickup @ Innaloo Perth. After an 80k drive I am told the items are not on display and have to be picked by staff. I am issued with an invoice and told to proceed to the checkout, to pay and wait by the pick-up counter. I pay, I wait. After 20 minutes I am told I have to drive another 25K's… Read more
to pick-up. I ask about delivery, they offer to do at no cost. Paper work is completed to arrange delivery and as I do not have an account I use my daughter inlaws because she lives at the same address as me. The staff member that completed the delivery order takes the invoice I have which has the payment receipt attached and states that the new one he has extracted is all I need. I do not read it, I assume it is correct. I get home and an email is forwarded from Ikea via my daughter in-law . Attached is an invoice for the same items I had already paid for. A call to Ikea fails with a wait time of 30 minutes. Chat bot is mentioned in the call. I try the chat bot. What a joke. I am then informed that a real person (IQ unknown) will respond. I supply my contact information to the chat bot. 62 minutes after this all started I hang up with no resolution. First and will be the last purchase from Ikea. Can't wait until robots take over.....
I’m writing this review because I’m disgusted at the lack of service I’ve experienced today. Ikea customer support is pathetic. I bought a Boaxel shelving system with installation paid for in store at the time i bought the unit. I get a call today from customer support to say they’ve cancelled my installation booking as the installer C&A Assembly… Read more
are not interested in doing the job. I asked if they can organise another installer as i know they use 3 different companies. I was told NO as they won’t travel to Dandenong. I asked to speak to a manager and was promised a call back from the Team Leader. That call never came. All i wanted was a reason…. of why it was cancelled as I never would have bought the unit without the promise of installation. Now i have to return the whole unit and these things are heavy. Next thing i know I’m getting an email from the customer support girl who promised me a call back. Email explaining i will be refunded for the installation cost and basically to bugar off its my problem now. What a rotten company they are. Promising installation so you buy it in confidence, then to rip it out from under you with no alternative solution. I hate you Ikea and i won’t be back again
Reviews with attachments
We recently purchased fitted sheets and pillow covers from a store. Upon opening them at home, we were surprised to find the pillow covers were unusually large, resembling body pillow covers. Our Australian pillows are standard or average length, so we are still trying to determine the size of these covers.
Bought 2 Poang archairs online, click and collect. Travelled 150km to pick them up. Got home, found one of them had a cosmetic factory defect that would make it unusable for guests in my lounge. Spent hours and hours online with the chat bot telling me "Your estimated wait time is less than 2 minutes". This went on for hours, eventually I gave up.… Read more
It's like that on purpose, to put customers off. Fair trading should get involved, or the ACCC. I cannot take it back, it's a huge trip for me. I can only buy products from a hardware store to try to repair it. They have no email address, on purpose. And no way to submit messages online ... on purpose. It's really totally unacceptable behaviour from a multi-billion dollars enterprise. So like everyone else, I've discovered that they sell junky, low quality products with no QA from the factory, and unless you live close by, impossible to get any customer service or warranty support. And it's all carefully designed like that, by a purely profit-driven corporation.
- +2
I am posting this review so that other IKEA kitchen customers know that they do not have to simply accept premature failure of IKEA kitchen components, especially where the problem involves EKBACKEN benchtops, METOD cabinets, swelling, delamination, moisture ingress, peeling, bubbling, or edge failure. In my case, IKEA kitchen components,… Read more
including an EKBACKEN laminate benchtop/worktop and METOD kitchen cabinets, deteriorated in ordinary domestic kitchen use. The damage included delamination, swelling and moisture-related deterioration in areas where kitchen products should reasonably be expected to cope with normal use, including around the sink and dishwasher zones.
I raised the matter with IKEA and asked for proper technical evidence showing that the EKBACKEN benchtop and METOD cabinet components complied with relevant Australian requirements and were fit for purpose in an ordinary kitchen environment. I asked for actual test reports, laboratory accreditation details, standards references, and a comparison against applicable Australian or Australasian requirements relating to moisture resistance, durability, cabinetry performance and fitness for purpose.
IKEA made various offers during the dispute, but in my view those offers did not properly resolve the full problem. Earlier offers were limited, and IKEA maintained at different stages that the damage was related to environmental or water exposure, installation, or workmanship. However, independent material I obtained supported my position that the damage was consistent with product failure, including moisture ingress and poor adhesion of the ABS edging to the substrate. The independent findings also recorded that some affected areas were original uncut edges, that the dishwasher moisture guard had been installed correctly, and that installation was not the cause of the moisture damage.
I eventually took the matter to the Queensland Civil and Administrative Tribunal. In QCAT case Q5730-26, the Tribunal ordered that replacement of the delaminated benchtop and cupboard occur at IKEA’s sole expense, and that IKEA undertake the repair and replacement within 45 days by arrangement with me.
I would have preferred the order to expressly state that any replacement components must comply with Australian manufacturing standards and be fit for purpose for ordinary domestic kitchen use. However, the outcome still confirms an important point: a consumer can challenge IKEA and obtain a practical remedy when kitchen components fail prematurely.
My advice to other IKEA customers is simple: do not be intimidated by a large international company. Take photographs, keep every email, keep your receipts, ask for the actual technical documents, obtain independent reports if necessary, and pursue the matter through consumer protection channels or the Tribunal if the company does not provide a satisfactory solution.
This review is not written out of spite. It is written to warn other consumers and to encourage people with similar IKEA kitchen failures to stand their ground and seek a proper remedy.
- +1
Store was very easy to navigate, staff and service staff are super friendly and happy to help. I bought 3 Billy Oxberg bookshelves for my book nook. Love them!! Super easy to put up. Took me 10 minutes. Quality is great, very sturdy. Show details
I bought a $49 grey floor rug and when I got home and unwrapped its nothing like the one on display. It's not as fluffy and the rug is all crinkled and hasn't settled. Very disappointing and looks horrible wont buy another rug from Ikea again. And I love ikea but not there floor rug I bought. Show details
Bought their IKEA Solarvet outdoor LED 24 lantern solar lights. Got them home (NE Victoria). Solar panel looked weathered and some LEDs showed signs of rust. Undertook the very fiddly task of assembling the 24 lanterns. Some needed glue to stay attached. Turned it on and four lanterns don’t work. WTH. Can I be butted to dismantle them, repackage them and drive 3.5 hours to return them? Probably not so $40 wasted. DO BETTER IKEA! Show details
Update: I returned the lights to IKEA and they gave me a full $40 refund without any hesitation. Plus 2 x $5 meal vouchers.
Ordered a paper lampshade and cutlery set online. IKEA packed a heavy metal box loose in the same package as a fragile paper lampshade. It arrived torn and unusable. Their system refuses online claims under $50, so you’re forced into phone/chat/store options. Not practical if you’re rural or disabled. Damage caused by poor packing, but getting a refund is deliberately difficult. Buy fragile items elsewhere or in-store.
Lamps arrived easy to assemble they even provide spanner to tighten base the order as every thing lkea is so well packed you get what you order now l will order more bulbs as they are cheaper than others very happy customer
IKEA Logan stole my $238.75 refund by claiming it expired. Management refused to help. Avoid this store!” Show details
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Delivery by ikea left heavy items against a wall of the house that caused damage to moulding of the house. Delivery driver also left items in a spot when it rained significantly and they didnt call or message in advance to confirm delivery was on route. We Lodged a request for remediation by ikea and 4 months in it is still unresolved with ikea… Read more
not progressing the review of issue and we have had to continue to follow up..
Current excuses from Ikea's delivery service is that the delivery company said they didnt delivery the items that way even though they sent the photo of delivery proving how they delivered the items. we sent the photo we were provided later back to ikea which was acknowledged but now they want video footage or more.
Very poor support by ikea . Dont get them to deliver items for you
Absolute joke. I purchased a bin from IKEA which was over $100. The first time i used it the pedal snapped off. I was sent a replacement. A few months later, the pedal snapped off again in the same spot. There is a design flaw with the IKEA product that IKEA has ignored. They provided no email address, and all other contact methods take hours to… Read more
reach. The customer service is set up in a way to wear you down so you don't make a warranty claim. I have spent 3 hours so far over one bin. Buy your furniture somewhere else.
Chest of drawers was easy to put together and instructions were easy to follow even for old people like us. We needed my son’s help with the kitchen cupboard because it was too heavy for us. There were a few things mentioned in the cupboard which weren’t in the box so we managed without them. We found exactly what we wanted on line and delivery was on time.
Placed an order on the 8th August. Order was acknowledged. For 4 days the order status was “we are packing your order”. Next day the order was split in two. Next day received an email stating I was getting a refund for part of the order. The other part of the order had collect 12th August which had passed. No text to say when to pick it up. Rang… Read more
customer service for the 2nd time asking when I could pick the order up and asked why hadn’t I been notified of when to collect. No sooner had I hung up I received an email saying my order was ready for collection. Went to Ikea Innaloo to pick up Saturday 16th August which was a nightmare trying to navigate the carpark with the usual access to the carpark blocked and no clear signage with alternative access. Revived the glass vases which were thrown in a box with no effort made at all. Absolutely crap service all round IKEA Perth.
You book a delivery for saturday then they deliver it on tuesday. Then what is the point of booking it? There are missing items from my order, 6 missong items.The chatbot is useless on their website and keeps refusing to connect you to a human. Calling them on the phone also doesnt work. Been waiting for 3 hours on hold to ask for refund for missing items. Do not order anything online from IKEA. This company is a scam.
Latest follow-ups
I'm impressed with the 6 door wardrobe , flatpack delivery , took some putting together , come up good , did change the handles to my own liking . Show details
Follow-up · Assembly for a first timer was as expected slow in the beginning but moved along quickly after . Delivery was up there with the best of them . The manufactured timber was of a better quality then others and well protected in good packaging .
Same product style and quality for decades – I started buying IKEA products since about 40 years ago when I was a student. After 40 years, the prices have gone up but they are still selling mostly the same items in white. The world has advanced and if you search elsewhere there are better… Read more
quality products and very easy to assemble. The cafe is basically a waste of time with the same kind of food served all year round. The quality hasn't improved for many decades so everytime if you move your place you would expect to throw them away. The customer service has gone worse and they are not interested in hearing feedback.
Follow-up · There are some newer products which offer some other colours other than white. If you are looking for budget priced items in a tight living space some of them worth taking a look.
In one week I got to experience the worst delivery service ever - twice. I bought a king mattress and had it home delivered by their contracted delivery company Capital Transport ( remember the name - it is that bad). Two guys in a delivery truck… Read more
arrived, dragged the (packaged) mattress across the wet street and right into our until then clean floor. We paid to have it taken upstairs and placed on our bed and to have the existing mattress taken away. They claimed that someone else would come and take the old mattress away, from their own company. Crazy, huh, when they are already there. And they told us that they would not be taking the packaging with them either. This of course was nonsense since to install the mattress they had to remove the old mattress but of course there was nowhere to put it if they didn't remove it downstairs to enable the new mattress to be taken into the bedroom. I tried to get them to at least take the old mattress downstairs to enable them to do their job. They refused - "not my job." I then said let's talk to your supervisor. Then they claimed that they couldn't do the job due to OH&S issues. What OH&S issues? This would have been our third king mattress up that staircase in 20 years with no problems, or OH&S issues before. And the useless supervisor said if they didn't want to do the job they didn't have to. Nice work if you can get it! So I told them to take it away and got a refund (but I had to go back to the store to do it). I then went and bought a mattress online from Sleep Republic the next day, which was delivered and taken upstairs the day after and the old mattress was taken downstairs - no problems or hassles. And the mattress cost several hundred dollars less. Later that week I purchased a small bookcase online from Ikea (I know I should have known better). They promised delivery in a couple of days. The estimated delivery is now 10 days and I'm still waiting. How can such a major international company contract such hopeless deliver providers? You can't make this stuff up!
Follow-up · The refund process was straight forward, but a hassle. I had to physically attend the store, wait around in the long queue, and finally get the refund. All up 3 otherwise unnecessary hours out of my day. Ikea did not redeem themselves.
Positive reviews
On Wednesday 6 May 2026 I went to customer service in Richmond Vic and spoke to Christine and placed a spare part order for a STORA bed . The arrived today 11 May 2026 all the way from Europe. Thank you so much for your kindness and express delivery. Much appreciated . Well done. Show details
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I had the most amazing responsive service from IKEA. A few years ago I purchased a beautiful kitchen from IKEA, the whole kitchen including benchtops, sink, taps, dishwasher, cupboards, pantry, just gorgeous and quality workmanship. Last week the kitchen tap broke, still under warranty which is incredible. I rung IKEA Richmond and spoke to a… Read more
lovely young man in kitchen dept, Jack. He was so attentive, I sent him a video of the tap with water leaking. He straight away agreed it was faulty and arranged for a new tap, it arrived within days. I arranged a plumber, paid for it to be installed. Sent my paid invoice to IKEA so they could see it had been done. Tonight IKEA contacted me and refunded me the plumbers amount! I am so very grateful, no other store I have come across stand by their products like IKEA have done and with such courtesy for the customer. I am just so very grateful for the kindness and brilliant service to customers, I love IKEA, I have not been paid for this review, I am writing this so others know IKEA is reputable and look after customers.
Have been looking for a couple of small armchairs, found them at Ikea. First time I have shopped there, a very different experience. Found what I wanted, but they were out of stock. Phoned their contact number in Sydney and the helpful girl… Read more
arranged to send an email when they were back in store at North Lakes. Received the email yesterday, under a week from enquiring, went to the store, and with the help of staff found where the flatpacks of the chairs were, loaded up a trolley, went to check out, paid. All done. Very happy with the experience and products, 2 Poang armchairs.
Follow-up · Some weeks now since purchasing my new armchairs (Poang, from Ikea). and am very pleased with the purchase. Comfort is good, fabric is good quality (if it does become soiled in a year or two, I can always buy just new cushions). Construction was reasonably easy, a little thought and sorting before the start, but all ok. What a surprise to open… Read more
Negative reviews
I bought a Smaata chopping board. Had trouble returning it because I had opened the packaging. How can I find out that the board is splintery without doing so? I was also looking to buy a dining table and found that I wasted my time there once again. They should have a "no stock" sign on the table. I found this out when I tried to order online. Really disappointing Ikea!
I bought a house with an Ikea kitchen that was recently installed. The cabinet fronts quickly fell to pieces with normal use. Swelling and peeling around joins. I contacted Ikea as previous owner had left receipts and this is a warranty issue. After months of emails back and forth and hours on hold on the phone, Ikea agree to replace cabinet… Read more
fronts free of charge. The cabinets are delivered and 5 are incorrect. I try to exchange them. I wait on hold for hours and hours, I get hung up on. For the time I have wasted on hold to these guys and waiting for responses to emails, the replacement cabinets were not worth the effort. I have no faith that they will last longer than a couple of weeks. They are so light! I will never use Ikea again, i've never experienced such terrible customer service
Charged EFT twice due to their own EFT machine error. We asked for our money back, they refused. Asked over the phone multiple times for few hours each, over the chatbot person for 3 hours. They then promised it will be paid back to our account, It's been 2 weeks, nothing is being paid back! They LIED, such a scam!
Recent reviews
IKEA will take your money but thereafter abdicate all responsibility for delivery. Two failed deliveries of the same order and no communication. No one to talk to. No one to resolve delivery issues or even have an idea what is happening with it. Utterly shocking service. IKEA - Never again!! Show details
4+ hours trying to sort out missing items. I question my life choices with IKEA. Good for Christmas decorations and mediocre meatballs, but do not buy anything online from them.
I bought six artificial plants clearly all together under a sign $1.75. I questioned it at checkout when I was charged 4:99 for four if the plants. I was asked to go and take photos to prove what I was saying, which I did. The boss lady came and said I didn’t read the small print. The sign and display was very deceiving. She allowed me to have the… Read more
plants for $1:75 each but was very rude giving dirty looks and was disgruntled turning away without a word. I went into the food store and bought some rye biscuits. Paid for them and proceeded to the lift when approached by the security guard who was just as rude insisting I give him the basket which I was going to drop off myself but was accosted and questioned before I even got to where I needed to leave the basket. Then insisted he see my dockets for proof of purchase. IKEA your Perth staff are incredibly rude and unhelpful, never again will I return and I will pass on to anyone I know just how deceiving your displays are and how rude your staff are.
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Finally got through to someone on the third attempt. Got a partial cash refund that will allow me… Read more