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IKEA

See the Best Furniture Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
101
4 star
65
3 star
32
2 star
85
1 star
558

Jess

JessSydney, NSW

  • 2 reviews

Affordable, simple

published

I go to rhodes, ikea around once a month, it can get crowded at certain times but the staff are usually always helpful. The furniture can sometimes be a hit and miss, but for the money and what you want it almost always fits its purpose. My corner sofa that converts to a bed has lasted years and years and is very comfortable and our small bookshelves have always lasted well however I cant say the same for chairs of a table we got. Overall I would still recommend and will be coming back

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationrhodes ikea
See all answers

the product won't last more than 1-2 years

published

we bought a wardrobe last year and now
becoming apart, the hardware very weak and the panel won't hold more than 7-9 kilos ... the drawers runners falling off.
no happy at all

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationtempe
See all answers

Bought a mattress

published

I bought a mattress from Ikea Tempe and when I received it I realised it didn't meet my expectations. I rang the store and They didn't hesitate to give me a full refund and picked it up free of charge. They were very courteous on the phone. Their service has been exceptional.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationTempe
See all answers
Tegan S.

Tegan S.Greater Melbourne (Metropolitan), VIC

  • 7 reviews
  • 2 likes

Ikea nursery furniture

published

A beautiful nursery for $1,200. Just about everything in these photos are from Ikea.
X2 rugs, draws, x3 picture frames (not art), chair, side table, lamp, change mat & cover, cot, cot mattress & mattress protector & elephant teddy. So pleased with the quality and how it has all come together.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRichmond
See all answers

The reviewer stated that an incentive was offered for this review


Ranger Mum

Ranger MumSouth East Queensland, QLD

Do not use - Worst parcel delivery service ever

published

After 3 weeks, Some items suddenly out-of-stock. Three days later, promised items not delivered. Out-of-stock Items now discontinued (matching stools to chairs already delivered/assembled) and other items now suddenly out-of-stock and another 4 week wait!!! Four more days for promised items. Original customer service rep was very dodgy and pretty sure he just lied about order status rather than deal with the issue. Ended up cancelling rest of order. Still waiting on confirmation of refund. Left incredibly disappointed, frustrated and sad. Would NEVER shop here again. Dumbfounded by this ridiculous service.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo

Bill

Bill

  • 2 reviews
  • 3 likes

Terrible service

published

I had 3 items to return, gave the lady the docket. Without spending too much time she said not on docket I need bank statement. Mgr called found 2 items on docket said I couldn’t return 3rd item ($5 basket marked ikea)no docket and scanner code missing.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTempe
See all answers

Tracey L.

Tracey L.Metropolitan Adelaide, SA

  • 3 reviews
  • 1 like

Perfect as described

published

Stackable bed for spare room. Converts to 2 singlebeds or 1 double bed. Easy to put together. Uses limited space. Ideal for spare room. Very happy with purchase and delivery. Highly recommended

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Happyhippie

HappyhippieSouth East Queensland, QLD

Too slowwwwww

published

Order my shopping online, as l don’t have the car and Ikea at Logan is only 50 minutes away, it’s been one week today, still hadn’t arrived!!! Very very slow lazy services

Customer service is the worst

published

Bought items Friday - promised delivery next day. Still not received, won’t provide answer, can’t even tell me where it is. Still waiting 2 days later. Have rung 4 tones. Now tell me order doesn’t exist. Just wanted to build my cupboard before my birthday.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPerth WA
See all answers
Keith

KeithCentral Queensland, QLD

Rockhampton drop off point.

published

I find it amazing that Ikea has still not developed a drop off point in Rockhampton it had a drop off point when they were using Followmont. It has now been some months since Ikea changed carriers. Yet no decision has been made to develope another site. Resulting in my contemplation to buy Kaboodle from Bunnings. Come Ikea get your act together.Please

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationIkea Northlakes
See all answers

RMM

RMMSydney, NSW

Customer service fail

published
Shipping

Mdell

Mdell

  • 2 reviews
  • 3 likes

Terrible - Never buy an ikea kitchen!!

published
Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationNorth lakes
See all answers

Shell

ShellSydney, NSW

Great product, delivery was not the best but by no means a deal breaker

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Ordering From Ikea- Never Again!

published

Absolutely shocking when it comes to reliability! Waited four days for the kitchen units to be delivered. The driver arrived yesterday but refused to bring the units up, stating he did not have a trolley for the stairs. The person from IKEA, who designed the kitchen for us knew which floor the flat was on (2nd). Now they have postponed the delivery to tomorrow!! In addition the company that is to install the kitchen switched off the water supply last Friday and also postponed the installation moving the date from Wednesday to Friday! We will be without the water for a week!

Return Claim MadeNo
Angry Angel

Angry AngelSydney, NSW

  • 2 reviews
  • 1 like

IKEA has gotten so stingy??

published

Do not order with them!

published

Impossible to get things delivered without numerous delays and lots of useless phone calls to customer service. kea has no rational economic motive to offer halfway-decent delivery. Do not order with them

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Dreadful organisation

published

Chris and John

Chris and JohnMetropolitan Adelaide, SA

Excellent product, horrible delivery and wonderful installation by contracted builder

published
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

mark

mark

  • 2 reviews

Not happy. They use cheaper courier service smash your product

published

The delivery people second time now delivered smashed. Glass panel all smashed Not happy plus delivery did not turn up the first time not happy. Plus app year ago same thing happened.
A shame. Great product but bad delivery company one them is.
I’d rather pay $40 more not have the To wait another 4 hour block as it holds me up from my work as a business person
IKEA lift your game in Victoria in Frankston area for delivery. Don’t deliver smashed up doors.we have had other friends that said they had sand thing happen

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
mark
mark

Lift your game


Cike

CikePakenham

  • 2 reviews

Rude customer service

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
See all answers

Page 1 of 43

Questions & Answers

Phil

Philasked

Hey, I am having a problem with one of the IKEA products which I purchased in Nov 2016. The problem is that the leather finish is not of good quality and is tearing off. I was having similar problems with the seat within one year of purchase. I have successfully exchanged the faulty part alone from an IKEA store (exchanged only one part of the furniture). Further, after around one year, I received quality issues with another part of the same furniture set. Went to the store and they replaced the faulty part. Now I have a quality issue with the same furniture set. I called IKEA call centre and sent them pictures; they came back to me saying this is not a quality issue. When I mentioned about the previous instances, they are not serious about it and telling that would have been a courtesy gesture.

I have paid about $950 for the furniture and had issues from the start. I am wondering if there is an issue resolution department for IKEA where I can talk to other than the contact centre guys who are horrible. Any hints or help will be helpful.

Thanks, Phil.

1 answer
fred f
fred f

Yes. Contact IKEA as per their website


Bernadette R.

Bernadette R.asked

Anyone else had problems with the Richmond warehouse pick up?

No answers

Lady

Ladyasked

NSW, Rhodes

if i organise to return assembled item, how long does it take for it to be picked up and how do i arrange for full refund?

1 answer
fred f
fred f

Obviously only IKEA can answer


Get an answer from our members and IKEA representatives

Details

IKEA Online Store

IKEA Online Store

91 reviews
IKEA ACT, Canberra

IKEA ACT, Canberra

24 reviews
IKEA NSW, Marsden Park

IKEA NSW, Marsden Park

25 reviews
IKEA NSW, Rhodes

IKEA NSW, Rhodes

99 reviews
IKEA NSW, Tempe

IKEA NSW, Tempe

93 reviews
IKEA QLD, Logan

IKEA QLD, Logan

80 reviews
IKEA QLD, North Lakes

IKEA QLD, North Lakes

27 reviews
IKEA SA, Adelaide

IKEA SA, Adelaide

39 reviews
IKEA VIC, Richmond

IKEA VIC, Richmond

93 reviews
IKEA VIC, Springvale

IKEA VIC, Springvale

66 reviews
IKEA WA, Perth

IKEA WA, Perth

52 reviews
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Mattresses, Office and OutdoorBedroom, Dining, Mattresses, Office and OutdoorBedroom, Dining, Mattresses, Office and OutdoorBedroom, Dining, Mattresses, Office and OutdoorBedroom, Dining, Mattresses, Office and OutdoorBedroom, Dining, Mattresses, Office and OutdoorBedroom, Dining, Mattresses, Office and OutdoorBedroom, Dining, Mattresses, Office and OutdoorBedroom, Dining, Mattresses, Office and OutdoorBedroom, Dining, Mattresses, Office and OutdoorBedroom, Dining, Mattresses, Office and Outdoor

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