Products are great but service nice but not enough staff to deal with customers. Huge line up and wait time to go through customer service Checkout. Also buying food products is self serve will not be doing that again ever. I saw people in front of me not putting items through no one was checking so I assume a lot gets stolen. I won't be back. Show details
I had the most amazing responsive service from IKEA. A few years ago I purchased a beautiful kitchen from IKEA, the whole kitchen including benchtops, sink, taps, dishwasher, cupboards, pantry, just gorgeous and quality workmanship. Last week the kitchen tap broke, still under warranty which is incredible. I rung IKEA Richmond and spoke to a… Read more
lovely young man in kitchen dept, Jack. He was so attentive, I sent him a video of the tap with water leaking. He straight away agreed it was faulty and arranged for a new tap, it arrived within days. I arranged a plumber, paid for it to be installed. Sent my paid invoice to IKEA so they could see it had been done. Tonight IKEA contacted me and refunded me the plumbers amount! I am so very grateful, no other store I have come across stand by their products like IKEA have done and with such courtesy for the customer. I am just so very grateful for the kindness and brilliant service to customers, I love IKEA, I have not been paid for this review, I am writing this so others know IKEA is reputable and look after customers.
Bought their IKEA Solarvet outdoor LED 24 lantern solar lights. Got them home (NE Victoria). Solar panel looked weathered and some LEDs showed signs of rust. Undertook the very fiddly task of assembling the 24 lanterns. Some needed glue to stay attached. Turned it on and four lanterns don’t work. WTH. Can I be butted to dismantle them, repackage them and drive 3.5 hours to return them? Probably not so $40 wasted. DO BETTER IKEA! Show details
Reviews with attachments
We recently purchased fitted sheets and pillow covers from a store. Upon opening them at home, we were surprised to find the pillow covers were unusually large, resembling body pillow covers. Our Australian pillows are standard or average length, so we are still trying to determine the size of these covers.
Ordered a paper lampshade and cutlery set online. IKEA packed a heavy metal box loose in the same package as a fragile paper lampshade. It arrived torn and unusable. Their system refuses online claims under $50, so you’re forced into phone/chat/store options. Not practical if you’re rural or disabled. Damage caused by poor packing, but getting a refund is deliberately difficult. Buy fragile items elsewhere or in-store. Show details
Lamps arrived easy to assemble they even provide spanner to tighten base the order as every thing lkea is so well packed you get what you order now l will order more bulbs as they are cheaper than others very happy customer Show details
IKEA Logan stole my $238.75 refund by claiming it expired. Management refused to help. Avoid this store!” Show details
Delivery by ikea left heavy items against a wall of the house that caused damage to moulding of the house. Delivery driver also left items in a spot when it rained significantly and they didnt call or message in advance to confirm delivery was on route. We Lodged a request for remediation by ikea and 4 months in it is still unresolved with ikea… Read more
not progressing the review of issue and we have had to continue to follow up..
Current excuses from Ikea's delivery service is that the delivery company said they didnt delivery the items that way even though they sent the photo of delivery proving how they delivered the items. we sent the photo we were provided later back to ikea which was acknowledged but now they want video footage or more.
Very poor support by ikea . Dont get them to deliver items for you
Absolute joke. I purchased a bin from IKEA which was over $100. The first time i used it the pedal snapped off. I was sent a replacement. A few months later, the pedal snapped off again in the same spot. There is a design flaw with the IKEA product that IKEA has ignored. They provided no email address, and all other contact methods take hours to… Read more
reach. The customer service is set up in a way to wear you down so you don't make a warranty claim. I have spent 3 hours so far over one bin. Buy your furniture somewhere else.
Chest of drawers was easy to put together and instructions were easy to follow even for old people like us. We needed my son’s help with the kitchen cupboard because it was too heavy for us. There were a few things mentioned in the cupboard which weren’t in the box so we managed without them. We found exactly what we wanted on line and delivery was on time. Show details
Placed an order on the 8th August. Order was acknowledged. For 4 days the order status was “we are packing your order”. Next day the order was split in two. Next day received an email stating I was getting a refund for part of the order. The other part of the order had collect 12th August which had passed. No text to say when to pick it up. Rang… Read more
customer service for the 2nd time asking when I could pick the order up and asked why hadn’t I been notified of when to collect. No sooner had I hung up I received an email saying my order was ready for collection. Went to Ikea Innaloo to pick up Saturday 16th August which was a nightmare trying to navigate the carpark with the usual access to the carpark blocked and no clear signage with alternative access. Revived the glass vases which were thrown in a box with no effort made at all. Absolutely crap service all round IKEA Perth.
You book a delivery for saturday then they deliver it on tuesday. Then what is the point of booking it? There are missing items from my order, 6 missong items.The chatbot is useless on their website and keeps refusing to connect you to a human. Calling them on the phone also doesnt work. Been waiting for 3 hours on hold to ask for refund for missing items. Do not order anything online from IKEA. This company is a scam.
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Ikea Adelaide delivery service team left the sofa - unusually packed in one big single box - in the garage and not in the room where it was meant to go in for the installer to assemble and position in the correct place. I paid for both services. Now I have organised to cancel and refund it but was told that it won't taken away for another four… Read more
days, meaning that I can't garage my car till then and won't be refunded until the item is back in their store, which could be forever and don't have a place to sit in my lounge I get a replacement either. I'll never buy sofas from Ikea again.
Having breakfast at IKEA is always a memorable experience the staff are always very friendly and professional the food is always very nice highly recommended Show details
Bought a solskur table lamp which I have to say is beautiful but you cannot buy a replacement bulb !!!’ customer service are absolutely useless and IKEA are still selling this light. Show details
I returned an item under their 365 days returns policy. It was collected but I still don't have my refund. Their customer service phone line has a wait time of more than 60 minutes. Their online chat had a wait time of more than 60 minutes. Now I am filing a complaint with my State Consumer Affairs. Hopefully this will prompt an improvement in their delivery of customer service.
I am very grateful to the 2 men who delivered my 45kg mattress today. I had mistakenly paid for curb side delivery but they brought it all the way across a sizeable courtyard, into the building, up 3 flights of stairs and placed it on my bed. They would have made it too if I let them. I can’t thank you enough. Show details
Latest follow-ups
Kitchen benchtop is totally a waste of money. It does not last more than two years without starting to get damage. Ikea just says this is consistent with normal wear and tear. Means, you will get it damage just because you dry the surface constant.… Read more
This isn't a cheap wood kitchen benchtop to not last even 5 years. How Ikea says it has 25 years warranty and then will say that the damage is expected if you use the bench??? Please, DO NOT BUY the KARLBY kitchen benchtop. Look the rewiews about this product and you see that no one is happy with it.
Follow-up · Always treated with IKEA oil as recommended by IKEA; Installed by someone recommended by IKEA.
IKEA arranged to install my 2 wardrobes and caused damage to my walls and the wardrobes and refused to take responsibility for it despite clear supporting evidence. Assembly Services Australia (ASA) which IKEA arranged to do the installation, would… Read more
not even take my calls or provide an email for me to send details of my complaint.
IKEA said that I must have caused the damage! - see photo - unbelievable.
It took a complaint to Consumer Affairs (CA) and the threat of VCAT for IKEA to eventually accept responsibility.
My advice is go to CA after what I assume is IKEA's standard initial refusal to do the right thing, then go straight to VCAT if still no resolution. Dont waste months like I did, in assuming I was dealing with a company that cares about its customers. Better yet, dont buy anything from them at all.
(nice little add on - I also got asked to review the 50 individual items (shelves etc) that made up the 2 wardrobes... almost comical)
Follow-up · They paid compensation for the damage they caused, after I took the above action. I am still very much of the view that their standard process for complaints is to deny responsibility at the outset, hoping you'll give up. Will never deal with them again.
Have been looking for a couple of small armchairs, found them at Ikea. First time I have shopped there, a very different experience. Found what I wanted, but they were out of stock. Phoned their contact number in Sydney and the helpful girl… Read more
arranged to send an email when they were back in store at North Lakes. Received the email yesterday, under a week from enquiring, went to the store, and with the help of staff found where the flatpacks of the chairs were, loaded up a trolley, went to check out, paid. All done. Very happy with the experience and products, 2 Poang armchairs.
Follow-up · Some weeks now since purchasing my new armchairs (Poang, from Ikea). and am very pleased with the purchase. Comfort is good, fabric is good quality (if it does become soiled in a year or two, I can always buy just new cushions). Construction was reasonably easy, a little thought and sorting before the start, but all ok. What a surprise to open… Read more
Positive reviews
Phenomenal online shopping experience. Ordered on a Saturday and products were delivered on a monday, they tracked the items the whole way and called on approach. this is a fantastic way to order products online Show details
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Everyone makes mistakes but it is how you handle it that counts. Ikea handled it extremely well. I had a terrible experience with Ikea installation service. The first delivery guy came early and because no-one was there refused to wait. The 2nd guy was rude and refused to put the mattress on the bed he just installed for my 80 year old father… Read more
without extra compensation.
You may wonder why i have given 5 stars. Its because Ikea themselves have been wonderful to deal with throughout this whole experience. The furniture I purchased (qiueen bed, table and chairs) are excellent and great value. Ikea accepted responsibily, apologised and removed the cost of the installation from the bill.
My advice is definitely buy from Ikea but if you can arrange your own installer.
Purchased a dining table from Ikea a few weeks ago. It looks lovely and feels quite solid for the price. Assembly took a while as a few of the screws did not line up properly which was a bit frustrating but we got there in the end. Click and collect was simple and the staff were polite and helpful. Overall I am very happy with it, just wish the setup was a little easier.
Negative reviews
I recently purchased a wooden chest of drawers and a tallboy from IKEA, including delivery and assembly. The delivery itself was on time and went smoothly, which I appreciated. However, the assembly experience was quite frustrating. The first installer who was sent struggled with English communication and, unfortunately, did not assemble the… Read more
units correctly. After installation, the drawers would not close properly, and we were told the unit was faulty.
We then had to contact IKEA to organise a replacement and reinstallation. This process was disappointing — we had to follow up every couple of days as there was little to no proactive communication. It took around two weeks just to get the replacement booked in.
Eventually, a new unit was delivered, and a different assembler came a few days later. This second installer was professional, efficient, and clearly experienced. He quickly identified that the original unit was not faulty at all — it had simply been assembled incorrectly the first time. He put everything together properly, and now the furniture works perfectly.
While I’m happy with the final result, the overall experience took around 3–4 weeks to resolve and required constant follow-up from us, which shouldn’t be necessary. The inconsistency in the quality of installers and the lack of communication from IKEA made the process far more stressful than it needed to be.
In summary: good products and a positive outcome in the end, but the assembly service and customer follow-up need significant improvement.
Paid for home delivery. Stayed at home, waiting for delivery when I get a text that my items have been delivered. Their "delivery professional" left all my items in the lobby instead of ringing me to bring my items up to my unit. Called customer support, took forever due to high volume of calls (I wonder why). Customer support could not contact… Read more
the driver. Their allocators could not contact the driver. What kind of service is this? Never buying from Ikea again.
Ordered 7 April with delivery promised for 10 April. As of the delivery date, the item had not even been dispatched — only packed with a label created after I called to chase it. IKEA sent an ‘on its way’ email before the courier had even collected the item, which is misleading. This is a delay at dispatch, not delivery. Completely unacceptable for a local order. Show details
Recent reviews
I purchased a rug from IKEA that has worn and looks terrible after less than 12 months. I wrote an and submitted a review of the rug as feedback and to help other consumers. IKEA has not published this review. This leads me to question the legitimacy of reviews on their website. If published reviews are being cherry picked then this is… Read more
misleading to consumers. I won’t shop there again as I’ve lost confidence in their products and the legitimacy of their website product reviews.
HORRIFIC shopping experience. Wouldn't recommend to my worst enemies. First and definitely the LAST time I buy anything from IKEA. Received a sofa bed with a MANUFACTURING DEFECT and the only one who could provide any help was the guy who did the assembly service. IKEA staff were all clueless except one person in recovery who has clearly been… Read more
doing this for a looooong time. They are good at selling you stuff but if anything goes wrong, may God have mercy on you! AVOID and go elsewhere for your furniture...even if it costs more. Garbage in, garbage out. Oh yea, they are also SUPER 'woke'. If you hold conservative values or simply oppose the LGBTQI+++ agenda, don't give them your money!
Missing items on collection with no one able to help in a timely manner. Take a number , wait in a big queue whilst assistants chat to each other. No acknowledgement of time wasted or stress caused. Most staff dont seem to have a clue whats going on. A few are good.
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