IKEA

I purchased some items online, paid for delivery however the company you guys use Team Global Express isn’t reliable. My order was delayed, hasn’t been delivered as they said it was “ unattended” however there no proof that they attempted to deliver. I was home at the time they “ attempted”. Show details

Tried to join their family program. Been trying for weeks prob9 attem6. It sends an email I enter the code then it wants to verify my phone number. By the time thst arrives it tells me that my encode has expired. Even though it is my first attempt with one email, it says I have had too many attempts.

I placed an order with IKEA on 28 September 2026 and have been waiting for it to be delivered to my home. I have been checking the tracking status every day, and until now, it consistently showed "In Transit." However, today, 8 October 2026, the tracking status suddenly changed to "Customer Collected from Delivery Centre." This is completely… Read more

unacceptable. I paid for home delivery, not collection from a delivery centre.

I have several serious questions. Who collected my order? What identification or documentation was checked before handing it over? How could the order be marked as collected without my knowledge or authorisation? And why was there no communication from IKEA?

To make matters worse, I tried contacting IKEA customer service to resolve this issue. As I write this complaint, I have already been waiting on the phone for over 30 minutes, with no response.

This entire experience has been extremely frustrating and disappointing. I expected a much better level of service from a company like IKEA.

I need an immediate explanation of what happened to my order, who allegedly collected it, and when I can expect my products to be delivered to my home as originally arranged.

Based on this experience, I would not recommend IKEA's online shopping and delivery service to anyone.

Never have I been so frustrated by a company as Ikea. I bought a chair, it was too big so I returned it. The guy at the service desk asked if I wanted to order the smaller one. I told him I had already done so, and paid for it. They wouldn't give… Read more

me a refund, only a store credit. No problem. I will bring back the one I just ordered, get a refund on that, then purchase it again using my store credit. I return it, they give me a refund, then they tell me there are none in stock at Logan, I need to order it online and pay delivery.

I point to the unused boxes I have just returned in front of her, and say "there is one, in stock, here now, I am happy to buy that one". No that is in returns and not for sale.... This company policy is moronic, and the micro-aggression against customers is really obvious in this store. ([Name Removed])

A huge thanks to Mat at IKEA Tempe for designing our kitchen. From the moment we sat down with him, he was patient, knowledgeable, and full of great ideas. He made the whole process easy, listened to what we wanted, and came up with a design that looks amazing while making the most of the space. Nothing was too much trouble, and his attention to… Read more

detail gave us confidence that we were making the right choices. If you’re getting an IKEA kitchen, I highly recommend asking for Mat. Thanks again!

I had an excellent experience at IKEA Springvale today thanks to Charlotte. She went above and beyond to help me source some spare parts and made the whole process easy and stress free. Her customer service was friendly, professional, and genuinely helpful from start to finish. It's refreshing to deal with someone who is so knowledgeable and… Read more

willing to go the extra mile to assist customers. Thank you, Charlotte, for your outstanding service I really appreciate your help!

Looking for sofa beds. Jojo was more than helpful. She was professional, not pushy and wrote down exactly where we could find things in the warehouse. Purchase completed, two very happy customers Show details

If there was a below zero, it would be accurate. To the point that chasing that delivery between useless customers service both Ikea and global team us costing me more than the delivery item.

IKEA got our kitchen order wrong TWICE — after 7 HOURS spent trying to fix their first mistake I have purchased approximately 15 IKEA kitchens as a property developer, so I am very familiar with the process. Despite previous issues, I decided to give IKEA another chance, particularly as this was only a small kitchen. What a mistake. The… Read more

original delivery arrived with only one driver, who apparently could not unload everything because some items were too heavy. We had paid for delivery and had an installer booked for a limited two-day window, so this immediately put the installation and our project deadline at risk.

Then our installer discovered that vital components required to build the kitchen were missing.

Between a full day and the following morning, we spent approximately SEVEN HOURS dealing with the consequences — calling and communicating with IKEA, emailing, dealing with delivery and courier issues, and communicating with our installer on site trying to work out what was missing and how the problem could be fixed.

Nobody could even clearly tell us what had actually been sent to the courier or whether the products supposedly coming to us were even the components we were waiting for.

Eventually IKEA arranged another delivery to rectify the problem.

They got it wrong AGAIN.

The replacement products arrived and they were once again incorrect.

Because of IKEA’s repeated errors, our installer could not complete the kitchen as scheduled and is understandably frustrated about having to repeatedly return to the property for a job that should have been completed during the original installation.

This isn’t one unfortunate delivery mistake. IKEA has now had two opportunities to supply the components required to complete this kitchen and has failed both times.

We have lost approximately seven hours simply trying to manage IKEA’s mistakes, disrupted our installer, delayed our project and are now left spending even more time fixing a problem created by IKEA’s incorrect deliveries.

After purchasing approximately 15 IKEA kitchens over the years, I have had enough. I will not purchase another IKEA kitchen and cannot recommend IKEA kitchens based on this experience.

From now on, IKEA can keep my business for dining tables — because apparently that’s about the limit of what I can trust them to deliver without creating a disaster.

I will update this review if and when IKEA actually resolves this matter.

Purchased a plant pot but due to delivery I had to spend a bit more. Pot arrived broken refund given however NOT delivery cost. So contacted IKEA via chat. They " compensated "me via gift card value of delivery. Very disappointed as now I'm forced to spend my delivery money at their shop. Especially as I reordered pot plus paid another delivery cost. So buyer beware Show details

This is an update to my earlier review concerning the premature failure of my IKEA kitchen, particularly the EKBACKEN laminate benchtop and METOD cabinetry. After a lengthy dispute, I took the matter to the Queensland Civil and Administrative Tribunal (QCAT), case Q5730-26. On 18 May 2026, QCAT ordered that the delaminated benchtop and cupboard… Read more

be replaced at IKEA’s sole expense and that the work be completed within 45 days.

IKEA subsequently arranged for Flatpak Connexion to carry out the rectification work. The work was completed, and on 6 July 2026 I confirmed to IKEA that the repairs had been carried out and that the QCAT matter could be recorded as resolved.

Unfortunately, that was not the end of the problem.

Within only a few weeks, the replacement benchtop containing the sink developed a crack.

IKEA’s contractor subsequently inspected the problem and identified the geometry of the sink cut-out, particularly the square-cut corners, as a likely contributor. IKEA later acknowledged that the replacement had not produced the expected outcome and indicated that another replacement would be arranged.

This is particularly concerning because the replacement was not an old benchtop that had deteriorated over years of use. It was a newly installed replacement provided as part of the rectification of a matter that had already gone through QCAT.

IKEA has since proposed replacing the benchtop with a different product — Polytec Blonde Oak, approximately 26 mm thick. This raises another important issue.

IKEA advertises a 25-year guarantee on qualifying kitchen products, while the information I obtained concerning the proposed Polytec benchtop indicated a substantially shorter product warranty. I therefore asked IKEA to explain clearly, in writing, how substituting a third-party product would affect the remaining IKEA guarantee and who would accept responsibility if the replacement failed in the future.

I did not ask IKEA to substitute another manufacturer's product. That proposal came from IKEA.

I also objected to suggestions that could have shifted responsibility onto me for obtaining quotations, dealing with external trades, managing installation risks or accepting a Deed of Release. My position remains straightforward: IKEA supplied the kitchen, the Tribunal ordered IKEA to rectify the failure, and IKEA should remain responsible for providing and installing a durable, fit-for-purpose solution without transferring that risk back to the customer.

As of this update, I am still seeking a permanent resolution.

I have also approached the Queensland Office of Fair Trading for assistance. I have been disappointed by the response I have received.

In my experience, obtaining an order through QCAT has proved considerably more effective than expecting the Office of Fair Trading to actively investigate the technical and compliance issues surrounding this dispute.

That is concerning. Consumers are routinely directed to the Office of Fair Trading when businesses fail to resolve legitimate complaints. In a case involving documented product failures, independent evidence, extensive correspondence and a matter that has already required QCAT intervention, I would have expected considerably more practical assistance and investigation.

In particular, I believe there is a broader consumer issue where kitchen products are showing swelling, delamination, moisture ingress, bubbling, peeling or edge failure. These are not matters that should simply be dismissed as individual disputes where there may be questions about product durability, fitness for purpose and compliance with relevant requirements.

I am continuing to pursue the matter and am prepared to return to QCAT if necessary.

My reason for posting this update is the same as my reason for posting the original review: other IKEA kitchen customers need to know that they do not simply have to accept premature failure.

If you have an IKEA kitchen showing swelling, delamination, bubbling, peeling, moisture ingress, edge failure or deterioration around sinks, dishwashers or benchtop joints, document everything.

Take photographs. Keep your receipts. Save every email. Ask IKEA for technical evidence rather than simply accepting statements about "water damage", "environmental conditions" or installation. Where necessary, obtain an independent report.

Most importantly, do not assume that because a large company rejects or limits your claim, that is the end of the matter.

My original complaint resulted in a QCAT order requiring IKEA to replace the failed components at its sole expense. The unfortunate irony is that the replacement benchtop then cracked within weeks, and I am once again having to pursue a durable solution.

I will update this review again when IKEA finally provides and installs a replacement that resolves the problem permanently.

Service is non-existent, their call queue wait times took 1 hour and at the end they don’t do anything to help you. My delivery was left outside even though I paid extra to get it delivered inside. I called them up they said they were calling the delivery company and they will call me back. They never called back so I had to call the following day… Read more

and they ask me to arrange it myself. I asked again if they can get the delivery company to come back and move my things as this is their error. I asked to speak to a manager to escalate it as they were not helping fix the issue, they said they will call back and again did not call back. I called the delivery company directly and they said they will call back. They said they did not receive any call from ikea even though I was told on the first call they were calling the delivery driver. Absolutely useless.

This was the worst experience I have ever had in a retail environment. As a person with a disability, I was treated as a second‑class citizen. The staff were extremely rude, dismissive, and showed no willingness to assist me in any way. I struggled to make my way to the checkout, and while I was paying, two staff members stood there watching me… Read more

without offering any help. Immediately after I moved only a couple of steps away from the checkout, another staff member confronted me, questioned whether I had paid for my item, and demanded to see my receipt.

The entire interaction was degrading and completely inappropriate. No customer should be treated this way, and the lack of support and respect shown toward a person with a disability is deeply concerning.

Ordered a kallax with stand and paid additional fee for it to be assembled, as I am well aware of that my flat packing skills are pretty rubbish. Turns out the installers skills are too. Very poor communication to start with - I was given less than 12 hours notice to when the installer was to come out and when I queried if I could move the time… Read more

I was met with a very rude response that was basically take it or leave it.

Installer came out and did an awful job so I contacted ikea to get someone back to fix the work. A frustrating process as the chat kept disconnecting (didn’t have time for the lengthy wait on the phone). Eventually managed to rebook an installer who came out, shrugged and said he didn’t know how to fix it.

Back in contact with IKEA I requested a refund for the assembly as I was now prepared to do it myself. That apparently wasn’t possible, despite it being declared “ too hard” to fix.

Third assembler booked - again awful time slot but very much a “this is what you get” attitude. Finally got the unit assembled correctly but not before a lot of stress, running around and inconvenience.

Never again!