IKEA
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1,635 reviews · Statistics
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terrible customer service
NSW, Tempeon 28/12/2023 i visited Ikea Tempe Sydney, i found a unit in the discounted section at $209 and a foot rest @$150 which i wanted to purchase, i am 37 weeks pregnant so i asked at customer service politely if someone would be able to assist me lifting them into the car due to being heavily pregnant. i could get them on a large trolley it was merely to help me lift into the car.
IT was a very quiet period in the store and lots of staff stood around, the customer service representative chatted with someone in the back and came to me and said "n
... Read moreo there is no one available" i couldnt believe it. they were not only not willing to help a pregnant woman, the store was quiet but they just couldnt be bothered. IKEA lost out on $350 and also left me leaving in despair that no one would help me. i thought it was disgusting when people were stood around and just because it was 5:30pm and they wanted to go home. TERRIBLE SERVICE- Return Claim Made: No
- Warranty Claim Made: No
- Store Location: TEMPE
Delivery takes 3 weeks
IKEA Online StoreOrder was placed on 24th Nov, delivery was scheduled on 29th Nov. Waiting for the whole day from 7am, NO update from either IKEA or delivery company. Waiting for one and half hour on the phone, finally was told "the delivery was cancelled, and YOU have to re-book the delivery". How can I re-book the delivery that I even don't know the delivery was cancelled. Ok, delivery is re-scheduled to 15th Dec. Takes 3 weeks to delivery the order to the the suburb only 15km away from Tempe store. And at this stage, who know if the delivery can be made as scheduled on 15th Dec? Maybe the delivery won't happen until 2024.
Great products, bad customer service
NSW, Marsden ParkWent to do click and collect today at Marsden Park and asked 4 different employees for help just lifting the other side of a box to put into my car. One employee just had surgery so that’s fine, I understand and have no problem with him - but everyone else said sorry I don’t know who can help you. Anyway - some kind older lady in the carpark helped me even though I told her not to worry - while she was holding an ice cream. It would have taken all of 5 minutes, and good customer service makes all the difference so they really dropped the ball here. They say bring someone along to help, what about those of us who don’t have anyone to help?
- Return Claim Made: No
- Warranty Claim Made: No
- Product Appearance: As advertised
- Store Location: IKEA Marsden park
Assembly woes
IKEAAssembly service contracted by ikea has not arrived. Waited all day, no return of my texts. Still waiting for a response day 2
- Return Claim Made: No
- Warranty Claim Made: No
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Fantastic solution to our small apartment
WA, PerthBrimnes TV bench and matching cupboards proved an ideal solution for a small inner-city apartment. Next day delivery was excellent and meant I could have them assembled in time for my wife to fill that afternoon.
Typical Ikea attention to guaranteed ease of assembly. I would not hesitate to recommend this product.
- Return Claim Made: No
- Warranty Claim Made: No
- Product Appearance: As advertised
- Store Location: Innaloo WA
For us at IKEA, it’s over!!!
QLD, Logan4 years ago, we bought a HITTARP kitchen because the IKEA brand is a reference in the home furniture and equipment sector and their kitchens have 25 years warranty.
We thought that we would have peace of mind in case of any issue ... big big mistake... this range has been discontinued 2 years after our purchase. I've been trying to deal with their after-sales service for over a year. The after-sales service takes more than 2 months to reply to each of my emails by saying at the end : photos are starting to show signs of wear and tear. Wear and
- Return Claim Made: Yes
- Warranty Claim Made: Yes
- Product Appearance: As advertised
- Store Location: Logan
Customer Service went over and above to help me
IKEA Online StoreI recently ordered a bookcase and tried to upgrade the handles. I totally messed it up and rendered the bookcase doors useless. I contacted IKEA asking if I could purchase two doors for my bookcase as I had totally messed them up. The customer service representative was really lovely and tried to find a solution for me because the bookcase doors can't be purchased by themselves. She took some time to get back to me, I was waiting on the online chat for about 5 minutes but came back, thanked me for my honesty and then offered two replacement
... Read moredoors free of charge!!! And then had them delivered to my door within two business days!! I couldn't be happier with the service. This was an issue of my own making and they solved it for me free of charge, what more can a customer ask for?- Return Claim Made: Yes
- Warranty Claim Made: No
- Product Appearance: As advertised
Disappointed
IKEA Online StoreSent items via their cheaper courier. They use a better courier for bulky and more expensive purchases. Cheaper courier delivered item in a damaged condition due to rough handling. IKEA box was almost paper-thin. Contacted IKEA and provided supporting photos requesting exchange. No response. If Ikea reads this please contact.
- Return Claim Made: Yes
- Warranty Claim Made: No
- Product Appearance: Not as advertised
AVOID LIKE THE PLAGUE
NSW, RhodesI am deeply sorry to hear about your negative experience at Ikea Rhodes. It is truly disappointing to learn that not only did the store's security staff treat you poorly, but also that they made false accusations against you. Privacy and respect for customers should always be a top priority for any establishment, and it is concerning to hear that Ikea Rhodes failed to uphold these standards.
Furthermore, it is disheartening to hear that the security officer representing Ikea Rhodes made baseless claims without providing any evidence to support
... Read more their accusations. This kind of behavior is not only unethical but also undermines the trust that customers place in the store. It is crucial for businesses to treat their customers with fairness and integrity, and it seems that Ikea Rhodes has fallen short in this regard. Your review also mentions a specific piece of furniture that does not exist in Ikea's catalog or stock globally, but was claimed to have been taken. This raises serious concerns about the credibility of the accusations made against you. It is essential for Ikea Rhodes to thoroughly investigate such claims and provide concrete evidence before making accusations against their customers. Your experience highlights the need for significant changes in Ikea Rhodes' policies and management. Customers should always feel safe and respected when shopping at any store, and it is imperative for Ikea Rhodes to address these issues and improve their customer service. It is unfortunate that your experience has left you feeling claustrophobic and panicked, and I completely understand your decision to no longer visit the store. I sincerely hope that Ikea Rhodes takes your feedback seriously and takes immediate steps to rectify the situation. It is crucial for them to prioritize customer satisfaction and ensure that incidents like yours do not occur again in the future. Additionally, it is important for them to thoroughly investigate any claims made against customers and provide evidence before making accusations.- Store Location: Rhodes
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All too difficult
NSW, RhodesWent to Rhodes today to buy a mattress topper
Foolishly I thought a Tuesday would be a good day- all the click and collect parking was full, luckily I approached the 10 minute zone as someone was pulling out
Went into the store and discovered my item wasn’t available there I would have to pay for it, obtain a barcode and drive to the warehouse to get it
Apparently the warehouse is 5 minutes away but Rhodes traffic is a nightmare and I don’t know my way around
I left without my mattress topper and won’t be back
Just too hard to buy now
- Return Claim Made: No
- Warranty Claim Made: No
Delivery Problems.
IKEA Online StoreIkea failed 2 times with my delivery:
1) I mentioned that i have 4th floor and paid for in-room delivery. The delivery team told me that they can lift it up only to 2nd floor:(
2) I rearranged the delivery to another day, ask mates to come and help. And IKEA completely forget about my delivery... HOW?
I didn't expect it from IKEA, I thought they have a good service, but that's terrible
- Return Claim Made: No
- Warranty Claim Made: No
The most stressful purchase ever
VIC, RichmondI ordered over $4000 of furniture, kitchen and other items using the IKEA Click & Collect system. When we picked up the items which was a large pile on 2 trolleys there was no paperwork to check off the items. Foolishly I believed that they had supplied the whole order. As I tried to assemble the items I quickly discovered that there were many items missing. I was able to get some of the items sent to my address in rural Victoria. As I continued to assemble the remaining items I further discovered that more items were missing. It has been over
... Read more3 weeks and I have yet to get the remaining missing items. The biggest issue is trying to speak to someone about the issues, the phone system is appalling and very long waits are common. I have called many times and always get a different person who I need to discuss the whole saga to again and again. There is no follow up, little care or empathy about my problems. The biggest problem is the extreme difficulty in actually identifying the items which have bizarre names and are hard to work out what is what. This whole transaction has been easily the worst, most stressful purchase I have ever made. I would not recommend anyone using the Click & Collect ordering system at IKEA- Return Claim Made: Yes
- Warranty Claim Made: No
- Product Appearance: As advertised
- Store Location: Richmond VIC
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Delivery scammers and misleading.
IKEA Online StoreI spoke to an agent who advised me that delivery for over 500kg in Townsville (based on my postcode) is $579 to door or $729 to in home.
I was quoted $899 to in home and then told it was because my order was 841kg. Yet they said "over 500kg". It would even cost near that to deliver in the first place and I am placing a $5,000 order. IKEA clearly just doesn't care and wants to rip you off. It's appalling have some integrity.
- Return Claim Made: No
- Warranty Claim Made: No
- Product Appearance: As advertised
Rude staff-Springvale
VIC, SpringvaleWhen the staff aren’t busy pretending they don’t work there by ignoring customers, or suddenly needing to walk off in the opposite direction when a customer approaches, they’re unfriendly and rude. Awful place to shop. Springvale is a store where the staff literally look like they’re hiding from the customers. Don’t bother asking for help, they’re too good to help you.
- Return Claim Made: No
- Warranty Claim Made: No
- Product Appearance: As advertised
Spare Parts
IKEAWe need to replace a knob from our Ikea rangehood which comes in at $152 for a plastic knob which I think is totally ridiculous unfortunately nothing else generic suits https://m.bigwarehouse.com.au/ikea-rangehood-80392136-knob3-d35-h15-painted-inox-look-ikea-p-2562720.html?cPath=109357_109498_272465
- Warranty Claim Made: No
Happy to purchase but not at that price
Questions & Answers
I was hoping to see find out if I could get a update on a order I put through a few months back on the Wharehouse discount sale thank you the email that was in the order is not my email address it was my husbands email Ian ross
I was hoping to see find out if I could get a update on a order I put through a few months back on the Wharehouse discount sale thank you the email that was in the order is not my email address it was my husbands email Ian ross
Trying to find out about my order from akai factory wharehouse sale a month ago
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Details
 IKEA Online Store1.4(479) | IKEA NSW, Rhodes1.6(137) | IKEA NSW, Tempe1.5(137) | IKEA VIC, Richmond1.6(135) | |
|---|---|---|---|---|
| Category | Online Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops |
| After Sales Service | Yes | Yes | Yes | Yes |
| Type of Furniture Offered | Bedroom, Dining, Mattresses, Office, Outdoor and Sofas | Bedroom, Dining, Mattresses, Office, Outdoor and Sofas | Bedroom, Dining, Mattresses, Office, Outdoor and Sofas | Bedroom, Dining, Mattresses, Office, Outdoor and Sofas |
| Offers Free Standard Shipping | No |
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A typical example of David v Golliah, or to say that the high, Almighty, proud have a deeper fall. I hope they crash and burn.