AI reviews summary
Pros
Cons
Verdict
Overall consumer sentiment leans negative, primarily driven by persistent challenges with delivery services, third-party assembly contractors, and post-purchase customer support. While a subset of shoppers reports positive experiences with instore staff and product value, widespread difficulties in resolving order discrepancies and reaching support create frustration. Consumers are generally advised to purchase items directly in-store where possible rather than relying on delivery and support networks.
Service is non-existent, their call queue wait times took 1 hour and at the end they don’t do anything to help you. My delivery was left outside even though I paid extra to get it delivered inside. I called them up they said they were calling the delivery company and they will call me back. They never called back so I had to call the following day… Read more
and they ask me to arrange it myself. I asked again if they can get the delivery company to come back and move my things as this is their error. I asked to speak to a manager to escalate it as they were not helping fix the issue, they said they will call back and again did not call back. I called the delivery company directly and they said they will call back. They said they did not receive any call from ikea even though I was told on the first call they were calling the delivery driver. Absolutely useless.
Never have I been so frustrated by a company as Ikea. I bought a chair, it was too big so I returned it. The guy at the service desk asked if I wanted to order the smaller one. I told him I had already done so, and paid for it. They wouldn't give me a refund, only a store credit. No problem. I will bring back the one I just ordered, get a… Read more
refund on that, then purchase it again using my store credit. I return it, they give me a refund, then they tell me there are none in stock at Logan, I need to order it online and pay delivery.
I point to the unused boxes I have just returned in front of her, and say "there is one, in stock, here now, I am happy to buy that one". No that is in returns and not for sale.... This company policy is moronic, and the micro-aggression against customers is really obvious in this store. ([Name Removed])
This was the worst experience I have ever had in a retail environment. As a person with a disability, I was treated as a second‑class citizen. The staff were extremely rude, dismissive, and showed no willingness to assist me in any way. I struggled to make my way to the checkout, and while I was paying, two staff members stood there watching me… Read more
without offering any help. Immediately after I moved only a couple of steps away from the checkout, another staff member confronted me, questioned whether I had paid for my item, and demanded to see my receipt.
The entire interaction was degrading and completely inappropriate. No customer should be treated this way, and the lack of support and respect shown toward a person with a disability is deeply concerning.
Reviews with attachments
We recently purchased fitted sheets and pillow covers from a store. Upon opening them at home, we were surprised to find the pillow covers were unusually large, resembling body pillow covers. Our Australian pillows are standard or average length, so we are still trying to determine the size of these covers.
Ikea put a lot of responsibility on their staffs which is a good thing for customers to still get human services, not robot. But consistency suffered as people tend to have different interpreting, preference and character. When it comes to a serious issue like their delivery truck knocked down my brick fence, they went down the road of kicking… Read more
the can down the stair. In my view, the responsibility is with Ikea because they were hired and paid by me as their customer to complete the task. But Ikea pushed the responsibility to the 3rd party delivery company, and it got further pushed to the contracted fleet company and ended at the truck driver. I was told to handle the issue by myself, eventhough Ikea has taken my money for the goods and delivery services. Likely, those revenues get counted into their proud and beautiful account but leaving the mess to the customer.
I have spoken to a few sales person on the floor through casual chit chat, some were really surprised and some did not. Well, that to me, has said everything about the culture. Buy the product, deal with it yourselves.
As a result, I have become less pathetic when it comes to returning an Ikea product. I did not care much, just like Ikea did not care much.
I’m writing this review because I’m disgusted at the lack of service I’ve experienced today. Ikea customer support is pathetic. I bought a Boaxel shelving system with installation paid for in store at the time i bought the unit. I get a call today from customer support to say they’ve cancelled my installation booking as the installer C&A Assembly… Read more
are not interested in doing the job. I asked if they can organise another installer as i know they use 3 different companies. I was told NO as they won’t travel to Dandenong. I asked to speak to a manager and was promised a call back from the Team Leader. That call never came. All i wanted was a reason…. of why it was cancelled as I never would have bought the unit without the promise of installation. Now i have to return the whole unit and these things are heavy. Next thing i know I’m getting an email from the customer support girl who promised me a call back. Email explaining i will be refunded for the installation cost and basically to bugar off its my problem now. What a rotten company they are. Promising installation so you buy it in confidence, then to rip it out from under you with no alternative solution. I hate you Ikea and i won’t be back again
Bought 2 Poang archairs online, click and collect. Travelled 150km to pick them up. Got home, found one of them had a cosmetic factory defect that would make it unusable for guests in my lounge. Spent hours and hours online with the chat bot telling me "Your estimated wait time is less than 2 minutes". This went on for hours, eventually I gave up.… Read more
It's like that on purpose, to put customers off. Fair trading should get involved, or the ACCC. I cannot take it back, it's a huge trip for me. I can only buy products from a hardware store to try to repair it. They have no email address, on purpose. And no way to submit messages online ... on purpose. It's really totally unacceptable behaviour from a multi-billion dollars enterprise. So like everyone else, I've discovered that they sell junky, low quality products with no QA from the factory, and unless you live close by, impossible to get any customer service or warranty support. And it's all carefully designed like that, by a purely profit-driven corporation.
- +2
I am posting this review so that other IKEA kitchen customers know that they do not have to simply accept premature failure of IKEA kitchen components, especially where the problem involves EKBACKEN benchtops, METOD cabinets, swelling, delamination, moisture ingress, peeling, bubbling, or edge failure. In my case, IKEA kitchen components,… Read more
including an EKBACKEN laminate benchtop/worktop and METOD kitchen cabinets, deteriorated in ordinary domestic kitchen use. The damage included delamination, swelling and moisture-related deterioration in areas where kitchen products should reasonably be expected to cope with normal use, including around the sink and dishwasher zones.
I raised the matter with IKEA and asked for proper technical evidence showing that the EKBACKEN benchtop and METOD cabinet components complied with relevant Australian requirements and were fit for purpose in an ordinary kitchen environment. I asked for actual test reports, laboratory accreditation details, standards references, and a comparison against applicable Australian or Australasian requirements relating to moisture resistance, durability, cabinetry performance and fitness for purpose.
IKEA made various offers during the dispute, but in my view those offers did not properly resolve the full problem. Earlier offers were limited, and IKEA maintained at different stages that the damage was related to environmental or water exposure, installation, or workmanship. However, independent material I obtained supported my position that the damage was consistent with product failure, including moisture ingress and poor adhesion of the ABS edging to the substrate. The independent findings also recorded that some affected areas were original uncut edges, that the dishwasher moisture guard had been installed correctly, and that installation was not the cause of the moisture damage.
I eventually took the matter to the Queensland Civil and Administrative Tribunal. In QCAT case Q5730-26, the Tribunal ordered that replacement of the delaminated benchtop and cupboard occur at IKEA’s sole expense, and that IKEA undertake the repair and replacement within 45 days by arrangement with me.
I would have preferred the order to expressly state that any replacement components must comply with Australian manufacturing standards and be fit for purpose for ordinary domestic kitchen use. However, the outcome still confirms an important point: a consumer can challenge IKEA and obtain a practical remedy when kitchen components fail prematurely.
My advice to other IKEA customers is simple: do not be intimidated by a large international company. Take photographs, keep every email, keep your receipts, ask for the actual technical documents, obtain independent reports if necessary, and pursue the matter through consumer protection channels or the Tribunal if the company does not provide a satisfactory solution.
This review is not written out of spite. It is written to warn other consumers and to encourage people with similar IKEA kitchen failures to stand their ground and seek a proper remedy.
- +1
Store was very easy to navigate, staff and service staff are super friendly and happy to help. I bought 3 Billy Oxberg bookshelves for my book nook. Love them!! Super easy to put up. Took me 10 minutes. Quality is great, very sturdy. Show details
I bought a $49 grey floor rug and when I got home and unwrapped its nothing like the one on display. It's not as fluffy and the rug is all crinkled and hasn't settled. Very disappointing and looks horrible wont buy another rug from Ikea again. And I love ikea but not there floor rug I bought. Show details
Bought their IKEA Solarvet outdoor LED 24 lantern solar lights. Got them home (NE Victoria). Solar panel looked weathered and some LEDs showed signs of rust. Undertook the very fiddly task of assembling the 24 lanterns. Some needed glue to stay attached. Turned it on and four lanterns don’t work. WTH. Can I be butted to dismantle them, repackage them and drive 3.5 hours to return them? Probably not so $40 wasted. DO BETTER IKEA! Show details
Update: I returned the lights to IKEA and they gave me a full $40 refund without any hesitation. Plus 2 x $5 meal vouchers.
Ordered a paper lampshade and cutlery set online. IKEA packed a heavy metal box loose in the same package as a fragile paper lampshade. It arrived torn and unusable. Their system refuses online claims under $50, so you’re forced into phone/chat/store options. Not practical if you’re rural or disabled. Damage caused by poor packing, but getting a refund is deliberately difficult. Buy fragile items elsewhere or in-store.
Find out how IKEA compares to other Furniture Shops
Know better, choose better.
Lamps arrived easy to assemble they even provide spanner to tighten base the order as every thing lkea is so well packed you get what you order now l will order more bulbs as they are cheaper than others very happy customer
IKEA Logan stole my $238.75 refund by claiming it expired. Management refused to help. Avoid this store!” Show details
Delivery by ikea left heavy items against a wall of the house that caused damage to moulding of the house. Delivery driver also left items in a spot when it rained significantly and they didnt call or message in advance to confirm delivery was on route. We Lodged a request for remediation by ikea and 4 months in it is still unresolved with ikea… Read more
not progressing the review of issue and we have had to continue to follow up..
Current excuses from Ikea's delivery service is that the delivery company said they didnt delivery the items that way even though they sent the photo of delivery proving how they delivered the items. we sent the photo we were provided later back to ikea which was acknowledged but now they want video footage or more.
Very poor support by ikea . Dont get them to deliver items for you
Absolute joke. I purchased a bin from IKEA which was over $100. The first time i used it the pedal snapped off. I was sent a replacement. A few months later, the pedal snapped off again in the same spot. There is a design flaw with the IKEA product that IKEA has ignored. They provided no email address, and all other contact methods take hours to… Read more
reach. The customer service is set up in a way to wear you down so you don't make a warranty claim. I have spent 3 hours so far over one bin. Buy your furniture somewhere else.
Latest follow-ups
4+ hours trying to sort out missing items. I question my life choices with IKEA. Good for Christmas decorations and mediocre meatballs, but do not buy anything online from them.
Follow-up · Still waiting 3 months after for them to deliver the dishwasher. I have emailed, called, web chat, been in to the store. Please avoid IKEA.
I bought six artificial plants clearly all together under a sign $1.75. I questioned it at checkout when I was charged 4:99 for four if the plants. I was asked to go and take photos to prove what I was saying, which I did. The boss lady came and… Read more
said I didn’t read the small print. The sign and display was very deceiving. She allowed me to have the plants for $1:75 each but was very rude giving dirty looks and was disgruntled turning away without a word. I went into the food store and bought some rye biscuits. Paid for them and proceeded to the lift when approached by the security guard who was just as rude insisting I give him the basket which I was going to drop off myself but was accosted and questioned before I even got to where I needed to leave the basket. Then insisted he see my dockets for proof of purchase. IKEA your Perth staff are incredibly rude and unhelpful, never again will I return and I will pass on to anyone I know just how deceiving your displays are and how rude your staff are.
Follow-up · I haven’t returned to IKEA since this experience. I feel very strongly that it was trick advertising. Very dissapointing.
The new staff here have racist attitude towards Indian origin . I had my number displayed on screen when I went to counter the young staff change number call back previous number , not attending not explaining customer what is going on .However… Read more
other staff with Hijabs have no understanding of situation jumping into situation, assume that customer is Indian with light fair colour could be an Australian could be disabled person. The staff handled customer badly passing racial abusive comment. When you show them mirror they fights with you like they are doing dog fighting in the street for religious, 3 different staff with Hijabs fighting to customer over the counter verbally aggressive and abusive way to deal with customer as the staff has poor problem solving skills. Having on IKEA logo on their badge. Very poor customer service, misanthropic and non remorseful staffs. Kind of you pay them for products still their id*ot staff has poor attitude, learning and respect towards disabled person.
Follow-up · Not visiting again after that much of poor customer services and attitude of staff is very poor,judgmental. Plus you spend money without getting respect. No thanks
Positive reviews
I had an excellent experience at IKEA Springvale today thanks to Charlotte. She went above and beyond to help me source some spare parts and made the whole process easy and stress free. Her customer service was friendly, professional, and genuinely helpful from start to finish. It's refreshing to deal with someone who is so knowledgeable and… Read more
willing to go the extra mile to assist customers. Thank you, Charlotte, for your outstanding service I really appreciate your help!
Looking for sofa beds. Jojo was more than helpful. She was professional, not pushy and wrote down exactly where we could find things in the warehouse. Purchase completed, two very happy customers Show details
Find out how IKEA compares to other Furniture Shops
Know better, choose better.
On Wednesday 6 May 2026 I went to customer service in Richmond Vic and spoke to Christine and placed a spare part order for a STORA bed . The arrived today 11 May 2026 all the way from Europe. Thank you so much for your kindness and express delivery. Much appreciated . Well done. Show details
Negative reviews
Ordered a kallax with stand and paid additional fee for it to be assembled, as I am well aware of that my flat packing skills are pretty rubbish. Turns out the installers skills are too. Very poor communication to start with - I was given less than 12 hours notice to when the installer was to come out and when I queried if I could move the time… Read more
I was met with a very rude response that was basically take it or leave it.
Installer came out and did an awful job so I contacted ikea to get someone back to fix the work. A frustrating process as the chat kept disconnecting (didn’t have time for the lengthy wait on the phone). Eventually managed to rebook an installer who came out, shrugged and said he didn’t know how to fix it.
Back in contact with IKEA I requested a refund for the assembly as I was now prepared to do it myself. That apparently wasn’t possible, despite it being declared “ too hard” to fix.
Third assembler booked - again awful time slot but very much a “this is what you get” attitude. Finally got the unit assembled correctly but not before a lot of stress, running around and inconvenience.
Never again!
Very bad experience. I purchased a couch from IKEA and paid extra for both delivery and assembly. However, the couch was simply dropped at my front door. The assembly team cannot assemble it because they are unable to move the couch from the front door to where it needs to be assembled. When I placed the order and paid for delivery, there was no… Read more
other delivery option available for me to select, so I had no way of knowing this would happen.
I paid for this couch over a week ago, and it is still sitting at my front door. I cannot move it myself, and I cannot have it assembled because of the way it was delivered.
This has been an extremely frustrating and disappointing experience. When a customer pays for delivery and assembly, it is reasonable to expect the item to be delivered in a way that actually allows the assembly service to be completed.
Unfortunately, after this experience, I will never purchase from IKEA again
Best to visit store. Completely incorrect items delivered. AI chat bot told me to visit store, take my receipt to return the shelf I didn’t order and pick up the glass bottles I did. On hold for over an hour, waiting to talk to a human. So disappointed. Two hours later, all sorted. Show details
Recent reviews
I sat on the phone for over an hour to change an address on a delivery, and they still delivered my items to a regional addres. Then I couldn't get onto anyone either online or on the phone to talk about it. I now have to pay a mover to move the items from regional vicotoria to Melbourne. I am furious.. IKEA your customer service is TERRIBLE! Show details
I placed an online order with Ikea for delivery to a regional depot. It did not allow me to select a delivery date and time but instead allocated a slot on a day that I work. When I rang to rearrange delivery I waited 55mins on hold. I was then told I could not re-arrange delivery (scheduled for 5days later) because the order was locked. The… Read more
customer service rep was supportive but advised it's not possible to change anything. I cancelled the order and won't be dealing with Ikea again. Similar experience last year with 3botched attempts to collect an Ikea lounge delivered to a regional depot - all botched by Ikea service.
Went up to buy 2 chairs and the covers for them, looked on line they were in stock drove drove 78 ks there and back to be told they have none .Told the chairs will be delivered a week later and the covers will be delivered on the 10/8 so two weeks after the chairs now got a message saying they won't be delivered until the 18 /8 rang ikea just got… Read more
a AI automated response .Will never shop here again terrible customer service when you can't speak to a human .
challenged me to a fight in front of my family. This is not the customer service I expected from IKEA. [Name Removed] he said is his name, warehouse manager. What a animal ….. be careful check video in YouTube
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Finally got through to someone on the third attempt. Got a partial cash refund that will allow me… Read more