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ikOala

ikOala

2.4 from 124 reviews

Reviews

(33)
(8)
(2)
(8)
(73)
  • Product Quality
    2.3 (3)
  • Return Claim MadeYes (0) · No (7)
  • Shipping
    2.5 (2)


Ripped OFF

Ripped OFFSydney Surrounds, NSW

Still waiting

published

Ordered and paid for on the 3/2/20,won't answer phone,won't reply to live chat,won't reply to email
Happy to take the money,customer service NIL,Taking money for nothing is fraudulent and theft
Certainly won't be dealing with them again and I strongly recommend others do likewise

Return Claim MadeNo

Beware you will receive email after email

published

I never signed up for this organisation.
They gained my email address from some other party. There is no unsubscribe button on their pages and they repeatedly ignore my requests to unsubscribe.
Beware you will receive email after email.

Return Claim MadeNo

Craig

CraigSouth East Queensland, QLD

Why require Photo Id before sending Pool parts???

published

This is ridiculous. Why provide further information when they have my name, address and credit card details? There is no way I am prepared to have my Driver's Licence stored electronically on a site such as this.

Return Claim MadeNo

Great Customer Service

published

Were quick to resolve any issues i may have had. received all my packages and am very happy with quality. recommend the website to anyone trying to buy things online!

Product Quality
Shipping
Return Claim MadeNo

They spam you with emails even if you never sign up.

published

I never signed up and suddenly receiving spam emails to an email address I last used in 2010. I don't know where they found my information - but to receive 4 emails in 24 hours from a company I never shopped with is pretty bad.

Product Quality
Return Claim MadeNo

Pathetic

published

Still waiting on an order from over 3 weeks ago. It was meant to be despatched from Aus but I doubt it.
Very disappointing especially as it stated on the website that the item is posted with 48hrs.
Customer service did not seem interested in my enquiry & told me order will arrive soon.

Shipping
Return Claim MadeNo

Anne C

Anne C

  • 8 reviews

Shoddy Goods

published

Bought a tablet cushion. When it eventually came..3 weeks later, the tablet cushion base padding was very thin and made of very light material. The slits or pockets were not wide enough to slide all of my tablet corners in, I could only cover 2 corners of the tablet diagonally and being made of very thin material it was unable to hold the weight of the tablet and therefore kept 'falling' out of the cushion, when it was picked up. A very disappointing cheap and shoddy product.

Product Quality
Return Claim MadeNo

  • Verified customer

Long time coming

published

Put an order in on the 5th December, now the 28th and still no goods, do they take your order and then order from china, maybe not as have got items from china quicker. Will be ordering from other sites in future.


Takingnote

Takingnote

  • 4 reviews
  • 9 likes

Another example of a pathetic Australian company

published

Long Wait time for Delivery

published

I ordered a small item on November 26 and I am still waiting for the item to be delivered and with no tracking details, lord knows where it is?????


Lynnie

LynnieBoonah

Very poor service and would never order from here again.

published

I ordered a product in April. It hadn’t arrived by June. After many emails, each time thanking me for my patience and telling me they were contacting the suppliers I asked for a full refund. Some emails they never replied to at all and they didn’t reply back to my request for a refund until I emailed again and again telling them I was going to take it further. Finally this week after I received a reply and was told I had to wait for a refund as they had not received any paperwork I emailed through PayPal. The money was refunded within a matter of hours. My advice is don’t order through IKoala and if waiting for a refund if you went through Paypal do it through them. Disappointed, very very poor service all round.


Don't even consider a purchase from them

published

Took the money straight away, 2 months later still no delivery, contacted them twice by email and got the run around.
I did get a refund from them, but only by going through PayPal.


Would put lower rating if possible - very poor customer service - in fact none!

published

Ordered goods on 17 March. Phoned two weeks later to check on order. Told coming from CHINA, not AUSTRALIA. Still waiting after over a month. Shocking customer service - have tried to call today 10 times and “experiencing high caller demand”. I am more than angry. Will never buy from this outfit again!


Disgusted

published

Ordered smart watch! Been waiting 2 months. Endless emails to them with no answer. Wont be ordering from them again. I will let Pay Pal interveen for my money back.


No pre ordering no display unable to close the deal when stock is available and keen to buy

published

Terrible customer service and feed back I was told a product would be available in a certain month. Recommended I wait for 3 months. When called back to order they told me its in stock and didn't hear from them again. Only to call back and get told by another staff that its sold out. Worst place to purchase anything. In my opinion they simply don't need the business. I would strongly recommend going and looking elsewhere.

talk about waiting

published

is this company for real .looks good But does not deliver .I would say do not buy from this lot ,could be takers .just read what people are saying


Crap!

published

I got tricked. Looks like an Aussie Company but it is not. Ordered a toy that said it could deliver by 4 December. Didn't made Xmas. Turns out is coming on slow boat from o/seas. 17 Jan still waiting. Emails get replies saying it is not due and I need to wait. Not happy Jan!


Slow delivery

published

Thought I was buying from a company only 3 hrs away, an Australian company but item took a month to arrive because I discovered they were coming from Asia!!! Too long to wait for a couple of blanket bags!! Ridiculous!


Hollie

HollieSydney

Non-existent customer service

published

Placed order on 11 November. Followed up on 18 December. No reply still. No idea if my order will ever arrive but I have been charged. Will never buy from iKoala again.


3 months and I haven't revived my product yet

published

Waiting for my delivery still, purchased on the end of September.. contacted the company and they cannot even provide trucking number! What a joke.. costumer service is hopeless and if you are reading it here before purchasing simply don't do it. Their answered me saying they cannot control delivery time...


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Questions & Answers

eileen t.

eileen t.asked

Still waiting for a reply as to why you need my photo ID

1 answer
eileen t.
eileen t.

Has anyone bought goods from ikOala. I placed an order on Thursday and after giving them all my information the sent saying they couldn't process the order until I sent Proof of identity and asked for a copy of my drivers licence, this I refused to give. Have asked why the need it and can get no reply. Wish I'd looked at their site first as I would never had placed the order. Has anyone else been asked for proof of identity by this company


eileen t.

eileen t.asked

Why do you need my photo ID to be able to process my order you have been supplied with my visa card number name address and any other requirements that you should need. I am a bit nervous of supplying any further info as you then have enough info to be able to support identity theft.

No answers

eileen t.

eileen t.asked

Why do you need my photo ID to be able to process my order you have been supplied with my visa card number name address and any other requirements that you should need. I am a bit nervous of supplying any further info as you then have enough info to be able to support identity theft.

No answers

Get an answer from our members and ikOala representatives

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