Wrong Information on file
Illion put incorrect information on my file they placed a default on my file. This caused a big disadvantage to me. After many attempts of trying to contact them, and 3 complaints they removed it from my credit file which has no defaults on it, but gave me a really low credit score .Unprofessional! Disgusting! Banks etc need to stop relying on this system and get real people in there assessing!
No help from Illion
I have two listed defaults on Illion whick have been listed incorrectly. I do not have any defaults on any other credit reporting body. I've asked for them to investigate more than 30 days ago, still no answer. Called, was put on hold for half an hour, spoke with an Illion team member, told me to wait a another week, was unable to tell me anything of my enquiry. Waited a week, called them back, once again on hold for over half an hour and they hung up on me.
This company cannot be trusted and I'm very surprised a credit reporting agency could operate in this manner.
Not Even deserve 1 star
Completely Wrong credit score..
Who the hell is still using this old and bad credit company. They don’t even have a an idea why the score is low. Absolutely unprofessional.shame. This company must shut down legally.
Incorrect credit score
I have a score of over 800 with Experian and Equifax. Illion has me around 650? They have my application for a phone contract on their system which lowered my score 70 points!!!
When I thought the worst credit agency is not Illion, I was wrong. The information is provided about my credit report is absolutely inaccurate and wrong, from bottom to top. But I am not too concentred as the credit providers hardly check with Illion (appear that they know Illion is crap too)
Shocking company. Credit report is full of errors.
Applied for a credit card through a bank and they came back to me about some credit cards that I have no knowledge of. Eventually found out they were getting information from Illion and when I downloaded the credit report from Illion, I was absolutely shocked. It was so full of errors I don't understand how a company like this is allowed to operated. It had several mortgages and credit cards that I don't have on my file.
They really need to be investigated and shutdown. It's shocking banks are relying on rubbish information provided such incompetent fools like Illion.
Rating is nonsense
My credit score varies every month (usually downwards) despite absolutely no changes to my financial situation. No changes to loans, credit cards, repayments, employment, address, no credit applications, etc. Dropped 52 points in one month alone!
Checked the Illion credit report as I thought my identity had been stolen....nope, nothing unusual at all.
Experian and Equifax ratings remain completely stable over the same months.
Do NOT trust Illion, there's something seriously wrong with their credit modelling!
Scam of a company
This company is a fraud, I have excellent credit ratings with both Experian and Equifax, Typical faceless organisation, who when you contact them give standard responses, no explanation on the disparity.
Complete joke and should be investigated.
How is it possible to have an excellent credit rating with Experian, very good credit rating with Equifax and only a fair rating with this incompetent bunch of ? Same data, no defaults or infringements and yet a persons credit application can be refused based on their ridiculous and out-dated determinations. This should not be allowed and it is about time an investigation was held into them and they are made accountable for the poor information they provide. Something very wrong here.
not bad service but quite faulty
not easy to work with the staff. It takes ages for them to respond to each inquiry or issue raised. I had to wait over 2 months for each incorrect inquiry to come off my credit report file.
I am not satisfied with this item.
The company has so many internal issues and I won't go when into data breaches and bad practices they have having worked for the company myself before. Very poor quality data on your credit score. Please refer to Equifax if you need some correct up to date and most importantly complete picture of your credit score. Cheers
Appalling lack of data quality and outdated information
Was knocked back for credit and then discovered the FSI performed a credit check via Illion. To my horror when I checked the report it was 4 years out of date and still had errors that had been removed from my Equifax credit report 3 years ago. Absolutely disgraceful! Can't believe that lenders use their services!!
They reset my paid debt. What's the point of paying?
After 5years I only found out I had debt from 5years ago when I was heavily pregnant and my phone got stolen. Obviously I had a police report but forgot all about my phone bill as I got a new phone . I paid my debt and now it's been reset. It's going to stay in my record for 5more years. Do not pay your debts it's a trap.
I applied for a CC and was told by my bank I had a default and to contact Illion. The default was from a company I’d never heard of, momentum energy. I looked into it and they don’t even provide electricity in my state! After looking through my credit file it had me living in Victoria as a plumber, with an additional mortgage , credit cards and a different employer. I live in Qld, never been a plumber have 1 home loan . I lodged a complaint and was told it was going to be 30 days so I rang momentum energy and demanded they remove the default. F...rom that my credit file has changed back and forth. 5 name changes, different occupations, different DOB’s, different addresses ranging from VIC to Qld along with different enquires ect. Today I was informed that all the info was updated and correct, when I checked it was worse than it was initially. So I then used the wrong details on my credit file to ring ANZ , gave them the reference numbers I had, amounts of the loans, the other persons name and DOB and address to access the accounts, they couldn’t believe it. It’s now under investigation. Illion answer to no one and do not care about correct reporting. How they are able to effect people’s lives, distribute personal details to other people accidentally and face no recourse is beyond me. The hours spent trying to fix this is astonishing especially when you have done nothing wrong. Someone needs to act!
illion credit report untrustable & failed
I would give this credit report company a Zero star if there is.
long story short.
This company produce incorrect credit report, unprofessional and long delay.
1. takes 1 month to product a online credit report.
2. takes another 1 month to investigate a default.
3. takes another 1 month to reply 1 e-mail.
4. takes more than 2 months still investigate another default.
5 after default investigation the credit provider already confirmed the person detail such as DOB & driver licence don't match and also confirmed they did not have default listing...
Defamatory credit checks & disclosure unrelated personal details!
I had been refused telephone service’s in store & on online stores due to this company’s defamatory credit checks. I have checked the credit checks details online in which discloses personal details of an individual that dose not have a similar name, nor do not live in the same state in Australia. I had provided proof of identity documentation & this issue has still occurred, it would be evident that the individuals details recorded on my credit check dose NOT hold the same identification. I have been extremely embarrassed & degraded due to thi...s company’s defamatory checks. This company is bogus & dose not disclose truthful statements in regards to its credit check. What makes it worse, is now that I have enquired about a service & been declined they have still continued to recorded it against my name! I now have to wait 30 days for this company to rectify this. This should be highly illegal conduct & should be stripped of its business license immediately!
Personal Data Breach - incorrect credit check report
Illions credit check report linked another persons record to my account.
After I login to illions website, the account setting shows my personal details but under the personal details section I can see another person's private information. Apart from the same surname, this person has totally different first name, address, DOB.
This person has home loans with ANZ and Westpack which Illion reported as my home loans now. Both Banks verified those home loans are under different person. Bank and I report this data breach to Illion more than a week ago, there is no sign of correcting from Illion.
Questions & Answers
Is it possible to seek compensation from Illion when they fail to fix an error and give out personal details of others by providing their details on your credit report?
Honestly I would think so since it’s an illegal process & technically defamation to one’s character. Your best bet is contacting with https://financialrights.org.au and making an official complaint against https://www.oaic.gov.au. Make sure you get legal advice as soon as possible, explaining your situation.
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