IMB Home Loan

My experience is much like other reviews. Application for a refinance has been in for 3+months, each person tells me a different thing, the same documents are being asked for months apart, and no closer to getting anywhere.

Wonderful experience dealing with Josh Coltman from Sutherland branch. My refinance for both my home and investment went well smoothly. All done remotely via email/phone call conversations. If you are looking to refinance or any home loan related. Contact Josh! Well recommended. Show details

Dissatisfied – Money taken from my account with no explanation. Fees wrongly explanained Written request for explanation ignored

Great customer service – Parramatta Branch and branch manager... Rachel in particular,we have been members for over 30 years and had thought IMB was losing its personal touch....Not only offered competitive home loan product but could pick up the phone and chat re any questions and Rachel always kept us up to date with progress Show details

Satisfied – Thanks to Gary, our home loan had been settled within a month. A bit of paperwork to do. However, IMB seems to be the only lender offers cashback more than 3 grands. Show details

Minus star – Worst bank experience, process to people. No one cares, outdated process and tech

Excellent service & helpfulness – We would like to thank Lidia , Mandy & Andrew & the team from the Shellharbour branch for their great service & help during our recent home loan experience with the IMB . They all helped us along the way & made the process extremely easy. Highly recommended Bob, Cheryl & Tanya Show details

Awesome Experience – I have just got a home loan with IMB through Vanessa (HunterValley). Vanessa is awesome she made the process extremely smooth and quick. I cannot recommend Vanessa enough. Show details

Avoid at all costs – Absolutely useless home loan team. Took over two months to tell me I was unconditionally approved and then after getting the approval said I don’t meet serviceability to refinance. Show details

Life Changing Service! – Back in in January this year, we were contacted by our new Branch Manager at Broadmeadow (Newcastle, NSW) Jacqui Whittle introduced herself and explained that she was contacting all the existing customers at her branch to see if there was anything that she could assist them with. To cut a long story short, Jacqui discovered that we had… Read more

inadvertently accrued many small and larger debts to a number of different financial institutions, causing us to pay a large amount of unnecessary interest on these loans. Jacqui worked with us to facilitate a loan against our mortgage that reduced our payments by over $1200.00 each month, to say that this has a positive impact on our financial situation is a massive understatement. All of this was achieved purely as a result of Jacqui's initiative initially and her unending professionalism and commitment thereafter.

Thank You Jacqui, you are absolutely amazing!!!!

Please don't go to IMB for any home loan product. Dont fall into trap for $4k refinance offer ! – I have 18 + years' experience in property and home loans. IMB increased the rates when no other big4 increased and when RBA did not increase the rates. They change the rates at a time when others don't . Thats all. Otherwise, its no different to others. They can change rates right seconds before the settlement and all your hard work that you put… Read more

together dealing with mortgage lender and with submitting your application, can go to waste and you lose all your important time. So be careful and better go somewhere you can trust !

Waste of time – Trying to refinance from our current bank. After going through all the fields for the application, 2 sets of phone calls and then 10+ documents to submit, after over a week of effort the assessor said we werent eligible for the loan amount. This should have been caught when I filled all the online forms at the start and shouldn't have needed to go… Read more

through all the other hoops just to get this answer. A massive waste of my time, would never look to bank at IMB ever given my experience.

started ok absolute nightmare – Intially one person called. Never called when they said ,they want so much information and are never happy with what you send.The company is a real mess with personal loans anway.THE REVIEWS DO NOT LIE NOT THIS MANY OF THEM. STAY AWAY OR YOU WILL BE STUFFED AROUND AVOID AT ALL COSTS. Show details

Disgusting – Applied for a small car loan for less than half of what the new car was worth as had saved up 2/3 the amount. Online and face to face I was given pre-approval and told there were no issues, front desk staff were all lovely. When car was finally here they requested more and more obscure documents, and despite having a good long term income with… Read more

permanent and secure work , ability to earn more from shiftwork, a perfect credit score and demonstrated long term ability to save and service above the amounts required for loan, they found more and more excuses to avoid giving the loan. All done at the very last minute. I have wasted so much time, energy and excitement. I will never go to them again. I only regret not checking these reviews first, as it is evident this is not an isolated case.

Bad experience - total waste of time – I had applied for a car loan to cover 25% of the vehicle price, and after some back and forth emails, I got the pre-approval in two weeks. The vehicle delivery was in a month's time, and despite the pre-approval, they started asking for the same documents again. Provided that and then they needed employment verification which was done. It did… Read more

not end here, and then they consistently asking for more information from my HR about my pay, and my HR was even confused as well.

Finally, after two months, I asked them today to cancel my loan, and will go for well known provider who has better ratings. A total waste of time.

Deceiving and sneaky practices – Banked with IMB for 30 years, home loan for 11years & various personal loans. Home loan was a budget, life of loan discounted variable rate or so we were told. All seemed okay with this product in the early years but inconsistencies frequently occurred. Received a letter of demand after an apparent “default” Always made extra payments ahead of… Read more

schedule buy some months, this now shows as a default on my credit score. Last few years while the cash rate seems to be dropping steadily they raise loan rate periodically by .10% without much justification. All of a sudden our rate is at 4.67% when their standard variable sits at 3.36%. Asked to refinance along with an additional purchase of an investment property but would not move on rate! Very bazaar! A few years back I was declined a $10k loan but happily offered a credit card at double the interest rate. Checked my credit score recently an this application was never lodged! Very dodgy mob, just interested in lining their own pockets! AVOID AT ALL COST, YOU HAVE BEEN WARNED!

Just okay – I have three mortgages with IMB. The application process was fine. The problem is with frequent rate rises and they just appear on your statement with no prior notice. Recently IMB advertised that they are passing on the full RBA .25% rate cut, however what they don't tell you is they put their rates up by .10% just before the RBA cut so really, just .15% was passed on. Show details

Frequent rate rise – We refinance with ImB last year and 2 months since we started, rate rise from 3.69 to 3.84 then just checking my online banking rate rises again just before RBA decision of lowering the rates. Now it's currently at 3.94, I'll be expecting rate rise again soon without any reason. I suppose it's a variable rate but for those who are thinking of getting a home loan or refinancing, BEWARE! I will be looking at getting out very soon. Show details

Great discounted homed loan – I got a good discounted home loan rate when refinancing my home. CBA "couldn't compete". Mobile lender was efficient and easy to deal with. They even gave me a $500 cash bonus for sealing the deal. The online account is easy to deal with on desktop or mobile device. I highly recommend.

Moved to IMB from big 4 – Must say was quite an experience moving from big 4 who would only drop my rate to 4.5% and slug me $400 a year for the privilege. Went on Jousr where banks bid for your loan, you specify what you are looking for, I said re finance,, no fees. IMB were winning bid, paperwork was arduous, even found anomaly on our title which involved even more… Read more

paperwork. Loan specialist Warren came to our house for initial setup, then every day was more paperwork required. I just assumed their lending policies are quite strict compared to big 4. Rate is excellent no fees or early payout charges, has redraw and extra payments allowed. I woul just advise don’t call their 1300 number they know zilch, I just call Warren to answer any questions we have far more helpful. Will review my loan yearly and move if I get a substantially better rate anywhere else

Great experience transferring my home loan – I've been with St George for 30 odd years, since I was a kid. I was always loyal as I felt the service was excellent but the reality is they were nowhere near as competitive and so I've decided to shop around and save myself $500 a month! IMB have been responsive and personal service by their home lender has been faultless. Very happy. Now I can afford a holiday every year with the savings :)

Poor Home Loan Process – I have title on a house. I have 20% deposit with collateral and shares. We have numerous sources of income. I cancelled the loan application as it took 10 days with no feedback. I provided more than enough documents to satisfy the loan. When I made a complete they tried to turn it on me by saying that it was rejected when in fact I cancelled the… Read more

loan. It was explained to me that they had to factor in rate rises. I simply replied that the rent my house would generate would easily facilitate the loan in addition to collateral and income. Don't be fooled by the low interest rates. That's for people with exceptional finance. My credit score is 801. Stay away from this small time Bank. It tries to punch above its own weight which is very light.

Amazing customer service – Erin was my mobile lender manager from IMB Bank and she continuously exceeded my expectations in helping to facilitate my loan approval. She updated me every couple of days and was extremely polite and personable. Despite my loan being for a much smaller amount and very difficult to obtain the final approval given my low income and self… Read more

employment, Erin always went out of her way to help me overcome all obstacles. As I had already brought the property, she understood the urgency and stress I was under to obtain the approval as quickly as possible.

She also came out to my house to show my how to complete the paperwork and run through my many questions. It was great to be able to meet someone face to face for what can be a very overwhelming experience for first home owners.

Would highly recommend giving IMB Bank ago. Great competitive rates too.

Wasted all of our times – After going through all of the documents finding & submitting inc giving them our previous two years' business accounting details, IMB Bank's loan assessor insisted on our submitting the current financial accounting which they know will not be ready in the next 7 month and they have already seen the sales figures (which are better than the… Read more

previous two years) for the current financial year. And they suggested " if you have to wait for next 7 month to supply your business accounting then you have to re-apply ...": what a ridiculous statement, I regret wasting all of the time with them.

Home loan frustration, poor service, lack of communication,no loyalty to loyal customers!!!!!!! – I have been a loyal customer of the IMB for some 30 years now, i was preapproved for a home loan 5 years ago but pulled out due to illegal mods made on the house without council approval.I have now decided to buy land and build as new gov insentives are all geared towards this new home buyers grant etc. I placed a deposit on a great block in an… Read more

excellent location and went to see my local IMB manager and was promptly preapproved on another loan for the land first, and then a constructers loan to follow which would role into the one loan once the land was registered in 6 MONTHS and ready to go.

After placing my minimum holding deposit on the land to hold it I had 14 days to pay my 10% which was no problem untill after 12 days, and numours phone calls from me to the imb i discovered they had not yet had my land assessed. When i eventually got to talk to the bowral manager I inquired to why????????? i was told "everybody had the flu" both in there bowral and wollongong officers!!!!!!!!!!

I took this quite well at the time and organized an extention to the 14 day deposit period with the land owners. Then at the 11th hour I receive another call from the IMB i have some bad news," We Can Only Approve Your Loan for Three Months" as the independent assesor has deemed the 6 month registration be a risk. I was then told that after 3 months i would have to reapply for the same loan again with full application costs.

Bare in mind here the imb manager had to warn me that there was a possibilty that the imb could reject my 2nd application leaving me high and dry with a potential total loss of my 10% deposit on the land.

I have to admid i have lost all confidence in the IMB and my loyalty after 30 years is gone!

Mortgage interest rates – I have banked with IMB for approximately 10 years. I was disappointed to find that if you are more than 12 months in advance on mortgage repayments and are on a fixed interest rate you incur a monthly 'advance' fee. At no stage did IMB advise me of this when I initially decided to take out a fixed interest rate and only found out when I queried… Read more

the monthly charge.

This is very disapponting as I feel I am being penalised simply by trying to pay as much off my mortgage as quickly as possible and I like the security of a fixed interest rate. I was advised by IMB to break the fixed 3 year rate would cost me approx $2,600 so I just have to hang in there for another 2 years before I can switch to variable.

expensive fees

not a very helpful branch manager – i have been banking with imb for three years now at the Campbelltown branch in nsw and have always been happy with the service until i wanted to start saving more money and unfortunately i happened to be served by the manager who was not only unfriendly but could not wait to get rid of me, i walked away feeling unsatisfied and have now travelled… Read more

to the city branch where the service is great.Thank you to the branch opposite Wynyard station where they have more time for you

Good – I have banked with the IMB for approximately 25yrs or long as I can remember, once I was able to get finance for a house`s and what not, I did look around for a better price, some times I used IMB and sometimes I did`nt. It is nice that the IMB still low transaction fees. It unfortunate the IMB is not as competitive as much as the Banks