IMB Bank

Couldn't find anywhere that wasn't going to give me a 10%+ interest rate. IMB gave me exactly what there website stated for everyone and Zubie went above and beyond to help me get the application across the line ready to pick up my new vehicle. Show details

Tried to open an account online UNSUCCESSFULLY mind you and thank god I read these reviews before trying again. After wasting considerable time filling out the required forms and providing positive identification through a text message, I was unable… Read more

to pick up where I left off as the system timed me out, even though it was only a few minutes which I spent on identifying myself. Won’t proceed pass this review which from what I have read, is only a good thing.

My experience with IMB Bank Home Loans has been extremely disappointing, especially dealing with the loan manager Erin. It has been more than 3 months since I submitted my refinance and investment loan applications. During this time, I have provided the same documents at least 5 times and answered countless emails, yet the applications are still… Read more

not progressing.

The team seemed unable to properly understand basic income structures like salary sacrifice and novated leasing, which caused unnecessary delays and constant requests for more information. The whole process has been stressful, frustrating, and mentally exhausting.

I also feel misled by the advertised $4,000 cashback offer. I was informed that even though I submitted two applications, only one cashback would be considered. This feels very deceptive and like a marketing trap to attract customers.

Based on my personal experience, I would strongly advise others to be careful before choosing IMB Bank for home loans or refinancing. Communication, assessment process, and customer handling have been very poor.

Excellent customer service, expedited loan and rates that cannot be beaten! I was hunting for about a week trying to find the best rate as I wasnt accepting a 9%+ rate with $2k worth of fees. I must preface that IMB was likely very favourable for me as I have a high credit score and simplified finances making it uncomplicated. Whilst there was a… Read more ·  1

lot of documentation to be done for the approval, I would do it all again. This gives me a lot of confidence in the bank Im dealing with knowing that this is a secure loan and that rates are low. I'm always hunting around!

Big shout out to Damon. Damon was so helpful in getting my loan done before he went on leave and the year closed out. I was important this was done quickly as IMB still considered the 3 year old car as NEW until the NY.

From my first call to conditional approval it was about 2-3 days. But waiting for the right company and the right product worked out well.

I do not share similar experiences to others and I would recommend this product

⭐️⭐️⭐️⭐️⭐️ IMB Bank – Outstanding Service I want to give a genuine 5 star review to IMB Bank, and especially to Harley and Rob. Their level of service is rare these days. They show real old school care, compassion, understanding, and they always take the time to listen and make sure you feel supported. Harley, as our local bank manager, goes the… Read more

extra mile every single time. He knows his customers, understands their situations, and works hard to make things happen efficiently and smoothly. You can feel the honesty and sincerity in the way he operates. Rob, in his broader role, also provides strong leadership and direction that filters right through the branch. The whole team reflects this culture of genuine care and customer first values.

IMB is not just a bank, they are people who stand with you, guide you, and help create stability and confidence in your financial life. I highly recommend IMB Bank, Harley, and Rob to anyone wanting a banking relationship built on trust, integrity, and the type of personalised service that is almost impossible to find today.

MW

We had an absolutely fantastic experience securing our green car loan through IMB Bank. A huge, special thank you goes to Zubaida Yusufzai, who went above and beyond to guide us through every step of our interstate vehicle purchase.Zubaida was incredibly professional, patient, and highly skilled in structuring our loan framework perfectly to… Read more

accommodate all our needs, including arranging our comprehensive insurance on the spot. Her communication was flawless throughout the entire procedure.We are so grateful for the outstanding support and highly recommend IMB Bank and Zubaida to anyone looking for an efficient, smooth, and genuinely supportive banking experience. Thank you so much!

IMB Bank Victoria I’ve been with IMB Bank for over 4 years now, and after recently selling and buying a property, I chose to stay with IMB for my new home loan. Being located in Victoria, I’ve received fantastic support throughout the whole process. I’m honestly shocked when I see some of the 1-star reviews, as my experience has been completely… Read more

different. I’m not sure what people’s expectations are, but I’ve always found IMB to be helpful, supportive and easy to deal with for my home loan.

A big shout-out to Warren (Glen Waverley Branch) for all your help and support. It’s genuinely appreciated!

⭐⭐⭐⭐⭐

I've just had the best experience with Warren at IMB Bank during my home loan application process. Always keeping me informed during the process and just making it very simple. Everything was walked through and set up without any issues. Show details

I have been with IMB for about 2 years and I recently changed my bank account details but IMB have deliberately omitted any feature on their app or website that lets you update your bank details. So every month I get their collection team emailing me and every month I have to transfer funds back into an old account for them. When I asked for a… Read more

simple 3-minute phone call to update the account details they flat out refused and demanded I call them. This involves sitting on hold for long periods of time. This feels like a deliberate trap to make customers miss payments so they can cash in on penalties. Utterly pathetic customer service for a company taking my money. DONT USE IMB, FIND A BANK THAT HAS A NORMAL APP/ WEBSITE AND ABILITY TO WORK FOR YOU, NOT THE OTHER WAY AROUND.

This has been one of the worst experiences I've ever had with a bank. I provided every document requested, responded promptly to every enquiry, and fully cooperated throughout the entire application process. Despite this, I was kept waiting for almost two weeks while repeatedly being asked for additional documents and information. After all that… Read more

time, effort, and unnecessary delays, my vehicle finance application was ultimately declined. What is most disappointing is not the fact that my application was declined, but the way the entire process was handled. If my application was never going to be approved, why wasn't that decision made at the beginning? Instead, I was put through an unnecessarily long process that wasted my time and required repeated requests for documentation, only to end with a rejection. As a result of these delays, I suffered financial loss because I missed other opportunities to secure finance and purchase my vehicle while waiting for a decision. I expected a professional, efficient, and transparent lending process from a bank. Instead, I experienced delays, inconsistent communication, and what appeared to be a very inefficient credit assessment process. I genuinely regret choosing this bank for my vehicle finance application. Based on my experience, I would not recommend this bank to anyone looking for a reliable, efficient, and customer-focused lender.

I've been with them for the last decade with no issues. Only recently I've had problems with the app and login in. I Called customer service and they said it was being sorted. Its been a month with no response. I chased it up a couple of times but just kept getting told its being sorted and they would call me back for an update. I found it easier to change banks than continue chasing them up.

I had a flawless experience securing my personal car loan through IMB Bank. My loan officer, Zubaida Yusufzai handled everything very diligently and professionally throughout. The application process was easy to navigate and documentation easy to provide. Zubaida promptly replied to my questions with email and followed up the entire process with… Read more

phone calls along the way. So impressed I was with the process, I opened up an account for future banking with IMB.

Thanks to Warren Simpson and IMB bank for their support throughout the refinance process. Warren was very open, honest and helpful during the process. Good on you and big thank you.

IMB bank give less loan rate but they take more from people. Not a good bank to take home loan from small bank. They don't let customers know all details of loan and later charge more money in interest. If you go with them then you make your own grave.

I have never had so much trouble with a bank as imb refused to let me draw money from my account they told me to piss off then there head office treated me like dirt they even refused to close my 4 accounts with them total theft lost a hole day down time plus accommodation Show details

IMB did not protect their customers. I lost my bank card then realised that someone book hotel with Agoda. I locked my card online then went to report to bank teller. As the end the customer service as me to contact to Agoda to sort out the problem. Disappointed

After opening an account recently, I thought I'd put funds in my new account, but when trying to withdraw it from there app, it keeps failing, so I thought I'll go on there website and withdraw, first attempt failed second attempt was successfully. But now Iam thinking it's way to much hassle to bank with imb if I can't access my money in a timely fashion, like I can with other bank accounts. Show details

While I've had a good experience with my car loan, and got a good interest rate, I was beyond disappointed to discover that IMB don't participate in the Comprehensive Credit Reporting (CCR) system - meaning they only report on negatives such as missed payments and my excellent repayment history is not being reflected to increase my credit score. … Read more

Of course, my loan enquiry DOES appear on my credit score - but lack of positive reporting means there's nothing to offset the enquiry.

When asked, IMB replied "Currently, IMB does not participate in comprehensive credit reporting. We do review opportunities to enhance our services which would include credit reporting frameworks and should this position change in the future, we’ll update our members accordingly." Honestly, given that much smaller institutions participate in CCR, it is very disappointing that IMB can't be bothered, particularly when it would impact every one of their credit customers.

Poor form, IMB.

Banked with them for 30years+ & apparently that had no interest in this banks reason for closing downs my account, apparently due to high risc assessment they carried out on my profile, though do note that the IMB Bank seem to have there own rules and regulations in relation to gaining access to open the customers account and make/do whatever… Read more

changes they like to a clients account without any communication with the account holder seems to.be perfectly fine for them to do without anyones but there consent! This practice only highlights the banks privacy act with individuals, though I doubt one even exists and not to mention there level of security offered to protect clients cash as there doesn’t seem to be much of they can enter anyone account at anytime…Also Be aware of there Natzi fraud expert Kara numbchuckas as she’s a real piece of work! Bank elseware these guys are Dangrrous to trust your money with…

pretty trash service overall to be honest they charge me to ask for a print out of a statement yet expect me to hand deliver to their office proof of insurance on a loan?! try and get phone help line out of office hours? No chance, and the service of the staff at my local branch is like I am trying to personally take money off them

I can not express the high level of service I received from Emma at the Queanbeyan branch. She went above and beyond to help assist me in getting a car loan after my car was written off. Thank you SO much for your 5 ⭐️ service. Show reply

Hugely disappointed with IMB bank parramatta, eligibility criteria is misleading!!!! My son applied for a personal loan through the parramatta branch and dealt with [Name Removed] and they kept ringing him for all the paperwork which he provided, been at his job over a year makes anywhere between $1300-$1800 per week. He applied for a loan so he… Read more

could move into his own house closer to his job, he provided everything right, his spending activity is very good and he has savings every week, I went over everything with him and I saw there should have been zero problems with him being approved and it took them nearly 2 weeks to decline him for unreasonable reasons, they declined him because he’s casual but yet before he applied we made sure that he was eligible and they said so long as he is employed that’s fine being casual, he went with them because of the low interest rate as it’s his first loan, he pays $200 board, $112 monthly for his phone and $40 for his gym per week. He has never had a loan before and has very good credit and he makes about $70,000 PA and now IMb have affected his credit rating for a stupid reason! Absolutely shocking and misleading.

Car Loan Worst banking experience in over 40 years! Whilst friendly loans officer tried to assist on providing a car loan the weeks of multiple support requests despite proof we had cash to purchase the equivalent of not the one vehicle but almost 70 equivalent vehicles was absolutely unbelievable and laughable. After the 5th request we told them… Read more

we simply paid for the car ourselves and refused to proceed with this endless circle of compliance when their loan officers clearly did not understand the mechanics of pension funds. Clearly IMB need to better educate their loan officers and as an FCPA myself with nearly 50 years senior finance experience would never employ these officers in my company. I will never step inside the IMB bank again and will share my story (joke) with my corporate and individual colleagues.

I can only agree with ALL of the negative reviews re IMB personal loans. I've been banking with IMB for over 30 years and have a excellent credit rating (according to IMB loans officer!) I recently applied for a personal loan and was denied due to the fact that I was receiving Centrelink payments and would, of course those payments would… Read more

contribute to my repayment obligations. IMB's policy is not to support loan application's where income includes government pension payments. I then reapplied for a much lower loan amount and again was declined. I was informed that there was no problem with my ability to meet loan repayments,the block was again by the anti Centrelink policy!! In my eyes this is a blatant example of discrimination and certainly not a example of the understanding and caring bank that I once spoke highly of for many years. Of course it goes without saying that I'll soon be changing to a more to understanding banking institution. Shame shame.

Absolutely ridiculous experience. I spent over a week going back and forth, providing countless documents—even putting my car up as security—and they kept asking for the same things again and again. Communication is terrible, and it felt like no one was paying attention. I was so frustrated that I ended up closing my loan application and getting it approved with another lender. Truly the most stressful banking experience I’ve ever had. Show details

Avoid these clowns like the plague. If I could give 0 stars, I would. I have never written a review, but these morons compelled me. Applied for a secured car loan, wasted our time for 3 weeks, asked for far more documentation than a significantly larger home loan with CBA, terrible communication, misleading replies. Turned to another online lender who had almost the same rate they approved and processed in 24hrs. Absolute joke.

The IMB bank received a letter dated 8th September on 10th September from our Solicitor requesting release of funds to them (with copy of Probate) for estate of my late father. The solicitor was told “we can expect to receive a response from them sometime around 8th October. This is NOT good enough as all other monies included RAD from the nursing home have been received. They will never receive a cent from me or my family in the future. Show details

My family and I have been with the IMB for a long time, but 2025 is the year that we close all our accounts, as I have lost all faith in the IMB keeping up with today's everyday banking needs. The restrictions and limits imposed on moving larger amounts are ridiculous. If you don't want quick access to your hard-earned money, then open an account… Read more

with IMB. 2k OSKO limits with no option to increase it, a 24-hour notice required to withdraw 8k cash, a 10k limit on transactions, which you can increase, but there has to be an end date. Perhaps technology is moving too quickly for them to keep up, or maybe they just can't figure out how to deal with scammers. One thing I do know is they are being left behind, and it's time for me and my family to move on.

Worst service. I agree with other comments—this is a small bank and it shows. I applied for a personal loan of $5,000 with a household income over $180k, submitted all documents, and received no response. Weeks passed with no communication—not even an approval or rejection. Despite multiple follow-ups with the assessor, all I got was, “We’ll… Read more

organise a call,” yet no call ever came. When I requested to withdraw my application and provided feedback about the delay, there was no apology—just a simple “OK, we will withdraw your application.”

In today’s service-focused market, this is unacceptable. I applied with another lender, and my loan was approved with funds in my account within two days. This was the worst banking experience I’ve had.

Complete waste of time. Months of going back and forwards on a homeloan application that was going nowhere. Sending in requested documents over and over again but the team were never satisfied. I own a $600k property with no mortgage, have no loans, earnt over $80k this year and have $270k in savings and the best they could offer was a $160k loan… Read more

which still hadn’t been finalised after months as the accounting team still weren’t satisfied. Angie did a great job but is fighting a losing battle with the bank. Save yourself the stress and wasted time and choose another one.