IMB Personal Loan

Like many people here I run into issues with this lender. - keep asking for more and more documentation after already sent; - miss information, so needs to be provided a few times (and some still end up being missed); - credit reports are inaccurate (apparently depends on what day of the week they are generated and what time) - flags… Read more

directorships in deregistered companies. And when demonstrated this - suggest that ASIC is wrong; - would not accept director's statutory declaration as opposed to letter from accountant to confirm that registered companies have been inactive (for the last 4 years!). In summary, despite tempting with attractive finance rate, the company is very difficult to deal with, making you jump through a lot of hoops with nothing at the end, but wasted time. Would suggest having plan B if trying them.

I applied for a personal loan and provided all my financial information. The person who handles it keeps asking the same questions over and over. It's been over a month, and I still have no idea if I am going to get approved for the loan or not. It is best to take your business elsewhere; don't waste your time here. Show details

Great Experience. Fixed Rate Secured Personal Loan. The process was a little slower than what I am used to. Although my circumstances have changed over the years. The bank has a more conservative approach to lending money so does require more evidence that you can service the loan. Very competitive in pricing and fees. Will use again. Show details ·  1

What a great first experience we have with IMB in getting a car loan. Rochelle from Figtree Branch was absoluteley amazing, provided us with first class customer service from the beginning to the end! From the moment we submitted the online application, Rochelle was quick to response and never fails to maintain open line communications throughout… Read more ·  1

- provided very clear guidance and delivers on the expected timeline. Overall very impressed with their processing time, from submitting the initial application to have the loan approved and the money paid within 3 days of applying. Big thank you to Rochelle and the IMB team - appreciate the professionalism, friendliness and the super effective speedy service! Not forget to mention their very competitive rates and relatively low application fee. Highly recommend going through IMB for your loan needs.

Personal loan 2025 – Thank you Dale from parramatta branch. He was amazing and outstanding in helping me in my personal loan. He went up and down to make every step is easy and smooth. Show reply

Requested a loan to purchase a 3 year old car. The amount being borrowed was 60% of the purchase price. We earn a comfortable household income, and have savings that could pay the carloan 4 times over, not to mention the very large amount of equity we have in our home. We wanted the loan to leave savings untouched. IMB said that the loan was not… Read more

serviceable at all based on their calculations. Telling me that I couldn't afford $80 a week. I was astounded. They must be doing ok if they can knock back some easy money like this. Westpac approved in less than 60 seconds from entering all details and clicking continue. I would avoid IMB and go to a big 4. IMB may have attractive rates, but good luck.

No matter how low the loan interest is I won’t use them ever again. My car got written off two months insurance company has paid IMB and IMB rejected payment 3 times for incorrect details. my bank details were provided by IMB to insurers. They are still taking repayments..IMb have not been helpful to resolve this issue Show details

Ridiculous application process – Have just withdrawn our application. The low rate was attractive, but the online portal is one of the worst I've used, and I actually don't understand their approval process. Requested more documentation for a relatively small car loan than what we'd had to provide for our home loan. I can understand their need to request more information if a… Read more

document was submitted incorrectly, but it seems that every time something is submitted, more requests come. As someone else mentioned in an other review, it's like endless emails requesting more. Don't bother, other places have much more streamlined processes and better customer service.

Total Waste of Time! – Went into a branch to see a lender but they didn't have one, said they would get someone to call which didn't happen. Filled out the online application and their website kept freezing. This was the smallest loan amount I've ever applied for as I was going to refinance and there was so many hoops to jump through. Answer one question which lead to… Read more

another question to another and so on. In the end I went with another bank. Total waste of time, don't bother with IMB.

Exceptional service for personal leave – Dale on parramatta branch was incredibly professional, friendly, and attentive to my needs, ensuring that the loan application process was smooth and stress free. He responded promptly to my queries and provided regular updates, which made me feel confident and supported throughout. Show details ·  1

Great experience – Excellent experience applying online, liaising with a personal banker from the Bega branch, through to drawdown of the funds for the car. Very positive experience even considering that we had applied shortly before the new year! IMB have a market-leading offer in the car loan segment with a competitive interest rate and comparison rate! Received the advertised rate of 6.24% (as of this review) with no dramas. Show details ·  1

Don’t walk, run from this bank – Still currently in the process of being approved for a personal car loan, my income is over 3x the loan amount I’ve been back and forth constantly required to send the same documents as they fail to be able to read information, 40 emails and 15 phone calls later and still after 13 days making me purchase insurance for the car before I’ve even been… Read more

approved. I’m still waiting, they are grossly incompetent and inefficient, an obsolete bank that I’m amazed has any customers, I wish I read reviews before hand DO NOT USE IMB You will spend all day sending emails and on the phone just to be in the same position weeks later

Great car loan experience – I had a great experience with my IMB car loan. I was skeptical especially after reading so many negative reviews. I decided to give it a go regardless as the interest rate was so much lower than many of the other finance companies, and I’m glad I did. As I was not in a great rush, I applied for pre-approval first, one thing I did notice is IMB… Read more ·  1

require a lot of extra documents and proof of earnings etc, and even once I submitted all their required paperwork, I still had to clarify a few things. So just be prepared to provide a lot of evidence, getting the pre-approval took 2 weeks.

After I had pre-approval I found my car and then the next steps were really quick and seamless, the dealership contacted IMB and I picked the car up within 5 days. I’d say all up the whole process took 3 weeks start to finish. If you have a good credit score and a good job I wouldn’t hesitate to recommend them.

Mowi 112187 – I have recently obtained a car loan through IMB not only there interest rate is very competitive but I dealt with a staff by the name of Nupur who further supported me with my loan application and any thing inbetween....highly recommend them to all.

Incompetent – Do not waste your time!! The lender did not understand my home loans and how they worked, continually said they only needed one more document then kept requesting more and more unnecessary documents. Asked questions which I was later advised they legally can not ask. I withdrew my application after they failed to come back to me by end of day as… Read more

promised. I then spoke to another lender and was approved within 3 hours with half the documents that IMB requested. Absolute joke. Do not fall for the low interest rates or CANSTAR rating. I provided less information to acquire my home loans than I did a for a simple car loan through this lender!!

Slow Response and Unprofessional Dodgy Review Process – The assessor team took hours to respond, even if you submitted a response/document immediately. The assessor would use unreliable online information they Googled to audit you. Should have just paid more interest to avoid this lender. They don't even have a redraw facility after all. Show details

5 Star interest rate, 1 Star customer experience! – 5 star interest rate, 1 star customer experience. Conditionally approved for 2 weeks before any further progress, and when contract was sent through, the loan amount was 46% higher than what I applied for without consent! Not only increasing amount, but significantly increases the repayments (and I assume commissions for the bank employee) when I… Read more

questioned it they said it was an honest mistake, which I don't believe because I could hear the line manager in the background telling the employee what to say! Funds cleared 15 business days after application. The ONLY reason I continued with application was the interest rate is one of the best. Wouldn't recommend to anyone if they need a seamless loan process.

Don’t Bother – Don’t bother with IMB car loan . They keep on asking for paperwork and keep saying yes we can give you the loan . But when they get last paper they need to approve loan they say oh sorry we can’t approve your loan or certain reasons. Big no from me . Show details

Car loan – Worse bank ever, they ask you a bunch of paperwork to process your loan application. After providing them with all the documentations require. They just declined my application for no reason. Show details

Excellent service & helpfulness – Had a pleasant experience with IMB with my personal loan application. Woden Branch Manager Renee Ballerini went above and beyond to understand my situation and helped me all along the way from properly submitting my application with all required documents, she explained every bit of the process and the processing was really quick. They gave me a very competitive interest rate. Would highly recommend. Show details

Don’t be turned off by negative reviews – Was hesitant to go forward with the loan process with IMB due to all the negative feedback. However I did end up securing the low interest rate on a new car loan at 5.99% As stated in other posts the draw out of information they require is an unnecessary process. A clear explanation of what documents are needed from the get-go would save a lot of… Read more

hassle and time, however if you have all the documents and can retrieve them in a timely manner I see no fault as to why the loan can’t be processed.

My only advice would be to visit in branch and speak to a real professional to get your loan started, I had a great loan specialist keep me updated regularly and email me hourly every day guiding me through the entire transaction from start to finish.

5 days to complete the whole process, some minor stress chasing up extra documentation but overall it was worth getting the low interest rate.

I am in the process of picking up my brand new car.

* To save future hassle I’ll give a quick breakdown on what docs are asked for in the process.

-3x Recent Payslips -3 months of bank statements -Previous year’s income statement/ tax return -Superannuation Report -Current Registration Docs of vehicle you are purchasing -Name/Information of vehicle seller -Full Comprehensive Insurance Report with IMB stated as Interested Party -Copy of Drivers License -Current rental Agreement -Screenshot of Ad from vehicle (If private Sale) -Loan closure Statements (if have had loans in recent times) -General info (marital status, dependents etc)

Great customer service and approved within 2 weeks – My partner and I applied for a Secured Car Loan through IMB and were quite impressed with our overall experience. Constant communication with Christine who helped us with our application. We were approved in just under 2 weeks and had the funds paid to our car dealer once our contracts had been signed. They asked for all the necessary paperwork… Read more

most financiers would ask for but definitely would recommend their service. Only issue was the time difference between WA and NSW but nothing too hard for us to overcome with a little planning ahead of time etc.

Avoid them unless you want a massive delay – Don’t let the cheap interest rates fool you. All the other reviews here are right and I wish I read them before. I applied for a secured car loan with all my correct details. It gave me an instant conditional approval. Then nobody ever called me and when I kept calling to speak to someone they were not there and messages were left and still nobody… Read more

ever called I had to keep chasing them. A week went by before then an email comes stating I suddenly can’t service this loan even though no details didn’t change. They also wanted so many documents, bank statements, tax returns all for a secured car loan. I would avoid applying here, I went through another financial institution, so easy and so many less questions, put all the same details in was instantly approved and funds paid, all of this within 24 hours. Do yourself a favour and shop around.

Car Loan - Great Experience, Great Product – I was quite scared about dealing with IMB due to reviews on this website. I have just received final approval for a new car loan and will pick up car on Friday. I originally applied in November and received conditional approval that lasted 60 days. I found that my new car wouldn't arrive off the boat until 80 days, so I called IMB and was advised… Read more

"No Problem" and that the approval lasts for 90 days as long as I supply newer payslips which is fair enough. No new credit check, great communication and fast final approval! I regret stressing over the reviews on this site (especially because I had to wait 80 days for car to arrive off the boat). But I will recommend IMB to anyone whom asks. Taleigha and Tim were ever the professional and provided me with every thing I needed and answered every question. Great product, great customer service. 10/10.

Initial assessment completed and filed loan application – Initial assessment completed and filed loan application with all documents. But they refused to finance without proper explanation. Terrible service from Milena, Senior Lending Consultant IMB. Don't trust them. Show details

Avoid IMB – Don't be fooled by the cheap rate. Their application process is ridiculous, frustrating and out dated. We received conditional approval after submitting our documentation, but with a much higher interest rate than advertised. Their reason was their system wouldn't allow them to select the lower rate? We asked for it to be changed to the correct… Read more

rate and then didn't hear from them for a week. We eventually got in contact with someone only to be asked for more documentation. It's been nearly 4 weeks since we applied. We withdrew our application and had approval from another lender on the same day.

Waste of Time with all the requirements – Originally applied with them for the low interest rate! We were already on conditionally approved! One step close to getting that contract signed and even took their comprehensive insurance, only to be told after paying that we are not eligible because me (the wife) is not a permanent resident. I understand that most banks don't really accept non… Read more

permanent residents to apply for a car loan and this was why my husband is included in this application and he's an Australian citizen. We wasted our time in this application when we should have been told of this from the very beginning!

We moved to Beyond Bank straight after as we needed to get this sorted ASAP because our car is already at the dealership waiting to be picked up! Applied Sunday night online, did background check on Monday, approved Tuesday, released money to the dealership on Wednesday. In 3 business days, our car loan got sorted. Something IMB bank wasn't able to do! Will not try again despite their lower rate!

Waste of time and credit check – They asked me for best time to contact, then ignored the times I gave. They cannot comprehend non standard work contracts. Took a lot of explaining over the phone (after it was already explained in emails) that a portion of my salary is a tax free allowance and due to working FIFO my pays are not steady and equal due to work days (14 on 14 off… Read more

with fortnightly pays of 10 and 4 days). Tried to calculate on roughly 65-70% income because the contracts are permanent casual. Their rate sounded great but cant access it because if you aren't permanent full time roster with the same hours weekly they cant understand your income. At least put a warning before applying so others don't waste their time if you are on a permanent casual contract - I've been with the employer for 5 years, roughly the same contract just with pay rises. It was easier getting a home loan than a secured car loan. Ended up telling them to cancel it as due to them knocking over 30k income off my actual figures I was no longer able to borrow enough. Wish I checked here prior, but I went via CANSTAR and they seem to have a good rating. Atleast I know not to trust canstar either now. Can only assume they are paid kickbacks for dodgy ratings.

Really bad customer service – Really bad customer service, initially had a chat with agent before applying for loan and explaining the circumstances. But the information I got is not complete, rejected my application after long wait, even though they said it's only going to take 24 to 48 hours. Reason they gave was, ridiculous. Not having continuous service ( my wife took extended maternity break) was sole reason even though she got two years contract and 100k plus salary Show details

Complicated, protracted and stressful – My experience with IMB was unnecessarily complicated, protracted and stressful. This complaint is not directed at the staff that I had direct contact with as they tried to assist me as best they could. Rather the complaint is about the antiquated process that IMB uses for its car loan process which appears fundamentally flawed from the top down.… Read more

The end result was a piecemeal approach that was inefficient and resulted in excessive delays and poor communication. Ten stressful days after my initial point of contact I received “conditional approval” however this was far too late as the collection date for my car had been rescheduled four times and I had contacted another provider Beyond Bank – same information, same circumstances, same process however approval was received less than 48 hours after initial contact – indeed before I eventually received “conditional approval” phone call from IMB. Needless to say I withdrew my application with IMB and would not recommend them. Beyond Bank offers the same product with the same competitive rate and their service and process was exemplary. I wish I would have done further research and read the customer product reviews about IMB as my experience and review sadly reflects those of many others.

It's difficult to give such a bad user expereince – The end to end experience was so bad that I can only imagine that they planned it that was to draw out the process to make up for lack of staff or some other internal problem.

If they didn't have such a low interest rate, nobody would bother with them!! – What a muck around. Look, I don't mind having to supply documents and proof for a loan, in fact I expect it. But, please, ask for everything you need. Don't keep emailing, phoning, messaging, etc a number of times a day ... because you 'just need one more thing'. This went on for over a week! Honestly, if your interest rate wasn't FAR LOWER than… Read more

your competitors, I would have told you to f'off quite some time ago. Yes, I did get the finance and purchased my car. If they have a take away message on this ... it's get your ducks in a row. Probably some of the worst organised. and untrained staff I have ever had to deal with!!

The reviews don't lie... I should have listened – Terrible customer service, ran me round and round in circles with a vehicle loan, like others enticed with good rate only to be declined and spent almost 2 weeks going back and forth with documents.. No exaggeration, more documents were required for a $15,000 vehicle loan than what was required for our mortgage..... (We were ultimately knocked… Read more

back due to me being in a new job, even though previous role was 3 years in similar position, credit rating is extremely good, and we are reasonably setup asset wise + I told them this at the start and asked if it were outside of their lending criteria and they reassured me it would be fine). Stay away the reviews are accurate, I thought it was just people having a whinge nope legitimately terrible.