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IMB Personal Loan

IMB Personal Loan

1.6 from 29 reviews

See the Best Personal Loans in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
2
4 star
1
3 star
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1 star
22

mark

markSydney, NSW

Worst bank i have ever encountered!!!

published
Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
See all answers

Frustrated

FrustratedPerth, WA

What a ring around..made you jump through hoops

published

Applied for a car loan for a new car, after being caught by the lower interest rate offered. However as many people have mentioned the loan process , with the amount of information requested was totally out of hand, after 2 weeks of back and forth with more and more personal information requested. I gave up and applied with our local RAC finance, no issues at all and within 48 hours received approval. Just wished I had gone through them in the first instance, the whole experience left a sore taste ...can not recommend IMB at all..stay away!

Application Process
Timeliness
Vincent C.

Vincent C.Illawarra, NSW

  • 2 reviews

Incompetent phone staff

published

Short of funds in Albury, money in IMB .. rang staff, set up payID, transfer by OSKO
silly me, thinking "external payments" would be opposite of internal ... ie IMB to IMB ... and I wo7ld be directed to osko from there ..
In hindsight, I should have noticed" OSKO payment at the bottom of the list ...
The phone staff just needed to say, " OSKO payments are last on the list .. hit that button only"₩

Customer Service
T.D

T.DSydney

Horrible customer service and worst loan procedure ever!

published

This is a horrible bank service. Apply for little personal loan and end up with millions +1 documents. Requesting for all kind of unnecessary documents and reject without a single explanation. Keep harassing for more and more and more documents through 100 phone call a day. Crap and scaling service. Warning to anyone plan to apply through them


Shoddy service, save your time and go elsewhere.

published

mathew

mathew

  • 2 reviews

Reeling in customers with low interest rates and then screw them up.

published

Zoxy

ZoxyLaunceston

A sloth is quicker than their application process.

published

Complete joke.

published

First of all, the amount of hidden rates that they do not tell you about upfront is ridiculous, so don't trust their deceptive payback calculator. It actually ended up costing the same as all their competition in the end. The amount of completely unnecessary details and documents that they wanted for a secured car loan was unreasonable. We were 'provisionally approved' before they even told us about the extra rates. We ended up needing a loan quickly as we had a lowered price secured with a dealership, but the amount of excuses and need for more documents almost made us lose the deal. We ended up going with another place that accepted the loan within one hour and secured our car deal, no thanks to this shoddy IMB place.

The circus is in town they haven't got a clue

published

Seriously haven't got got a clue on car finance,
Trying to speak to an actual person is almost impossible the long wait on phone is not a free phone number.

They told myself and the dealership I was provisionally approved pending my documents match what I told them.
Guess what NOT approved, my docs match exactly to what they want, then cam the excuses.....

Chasing these cowboys is a joke, I'm now been approved elsewhere with no hassle and a direct phone number to the person I am dealing with.

According to a more informed lender is everyone is pre approved pending an actual application.

PVS

PVSMelbourne

  • 3 reviews
  • 8 likes

Lacks customer service

published

Abbey W

Abbey WAU

  • 2 reviews
  • 1 like

WASTE OF TIME

published

Tried applying for a personal loan - the process took OVER TWO WEEKS!! I ended up applying to RACV instead (who were awesome). They didn't care that I already had a deposit on a car and that I wanted a quick process, they delayed it every day to call me and ask stupid questions and ask for forms that I had already submitted.
0/10, horrible experience.


Minh

MinhBrisbane

  • 2 reviews

No

published

You please held me loans .because want money payment bill Internet an gas and phone thank you ......thank you please


josh

josh

  • 2 reviews

Extra money missing through direct debit??

published

Recently took a car loan out. My bank account has been hit with double direct debit payments every fortnight instead of one.
IMB takes no responsibility and is unwilling to assist with the situation making me deal with my bank. My bank says IMB has definitely been receiving the money and registered 2 direct debits. IMB continue denying that they are receiving it and are offering me no assistance. The guy i spoke to from IMB now refusing to talk to me anymore saying this is an issue with my bank nothing they can do. My statement shows the money is going to IMB and the direct debit is going to the same user ID.
Terrible service. Will never use again.


Grumpy

Grumpy

  • 3 reviews
  • 2 likes

****Warning***Do not use IMB Bank *** warning ***

published

My wife and I applied for a loan and it was a complete and utter disaster and a waste of time. They wanted a never ending amount of paperwork of which they did not understand. They wasted our time and because of their inability or willingness to to accept the information and they declined the loan.
We have plenty of surplus income and the next bank we went to approved the loan. The problem is we now have a declined loan on our record.
They simply got it wrong and we or you will pay the price. I spoke to them to see if they could rectify but they were not interested.
I personally think they are incompetent.
Don't say you weren't warned.

  • Verified customer

Just wanted to try someone other than the big banks and so far i'm not impressed.

published

I applied for a car loan after reading they were award winning and was referred to them by the Canstar website. I applied through IMB because they advertise you will be cruising around sooner with a fast application process in additional to their so-called focus on customers.

I had a callback once I applied and a message was left to call a 1300 number, I called this number over and over (right up till 8pm when they close) and after holding 2 mins you get diverted to a messagebank... Left a message, sent an email (as their voicemail suggested) and I haven't heard back in a day :(

Not a good start to a new relationship, I am unsure if I can trust a company that you cannot contact when needed.

Waste of time

published

3 days waited delay after delay for preapproval, did enquiry over my credit file and wanted to put car loan under my wife and my name when I am supposed to be the main loan bearer, should have told me all this before when I put my time and effort in collating all information for them including my payslip, bonus evidence letter, govt benefit letter and yet couldn't proceed. Extremely upset.


  • Verified customer

Poor customer service and constant mistakes by made by staff

published

Constant dramas with this bank, I refinanced my home loan with IMB for the low interest rate.
It took 4 months from the time I was pre approved until settlement. Constant mistakes made by staff and very rude customer service. Contract had to be sent numerous times to rectify mistakes, one of which was the interest rate which had to be changed twice on the contract from the agreed upon rate, then when it settled the rate came through at a full interest rate higher then the contract rate. They fixed the rate but didn't change the monthly repayment figure. If I knew what I know now about IMB I would have gone with another bank. Unpleasant experience and unprofessional service.

1 comment
Dan
Dan

It just keeps getting better, I just received a call from IMB saying they are increasing my rate by 0.3% something they have known for weeks but withheld the information until the loan was finalised. Steer clear of this bank


Edward

EdwardSt. George

  • 13 reviews
  • 5 likes

Bad bank

published

IMB don't have many branches and don't do direct - IMB bank refuses to honor a promotion where you sign up to a bank account & you get rewarded with $50. Didn't bother to send a card or mail, just unsecured email - bit dodgy. They don't care about existing or potential customers, lot of unnecessary charges just for simple stuff.


Lee

Lee

  • 3 reviews
  • 2 likes

Kickback own Terms and not offer $50 bonus promotion

published

Have signed up a promotion from IMB when you open a new saving account via a specific IMB website page and award you a $50. However, I heard the bank have change their terms due to too many signups that by tweaking their minor details that almost no one eligible for the offer.

It is just another typical inappropriate attitude from bank we are dealing with. My personal details given to them and now account open with reward nothing. Bad business ethics. I am the one who apply before they have change the term so it is definitely not the right thing to do by refusing the offer from new changed conditions.


Tobi C

Tobi CBrisbane

Refused to honour a promotion

published

IMB bank refuses to honour a promotion where you sign up to a bank account and you get rewarded with $50. I wonder what this reveals about IMB as a bank. They don't care about existing or potential customers. They have just lost a customer forever and I will be cautioning anyone who considers to bank with them in the future.


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